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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Mar 19, 2023
Covid made this process so difficult. But it was worth the wait in the end!
Prosper, TX, on May 09, 2023
Contract Signing was a breeze and we had heard of [name removed] as a great builder . However, after it became a nightmare. It took almost a year for the walkthrough when we realized the builder changed the 3rd time already. The house was literally sitting to be completed, while other spec homes that started 8 months after ours all were being worked on. Inspite of continuous follow ups nothing moved and the last nail was that the Sales Manager also changed. Instead of 12 months it took 19 months to finish the house. Even for basic finishing we had to push the Builder- Like texture issues, finishing issues with flooring, fireplace etc.It was a stressful closing which was moved by a month even after signing the contract, and without any notification that it is moving by a month. We love our house , and the lot. However, experience with the builder was not what we expected from a builder like [name removed]. Even warranty has not been very helpful for the issues we found after we moved it. Every time there is a request there is at-least 4-5 email exchanges to get the manager to submit a work order.
Prosper, on May 10, 2023
Cabinets are not covered under warranty service. It is installed badly , and rusted with in 6 months.
Prosper, on Dec 24, 2022
We disliked the design studio as it was really hard to visualize what everything would look like together because we only saw one piece of tile We dislike how the fireplace was put together, there is only shiplap on the front side of the fireplace and not wrapped around, whereas other [name removed] homes we walked have it wrapped The brick was laid poorly and it was not painted very well. There is a missing shutter.
Prosper, on Mar 19, 2023
[name removed] has taken care of all my warranty requests very quickly.
Prosper, TX, on Apr 21, 2023
The house is 2 months old and unoccupied, but 5 of the doors have crack right below the door latch strike plate. When I called my builder he uses one or the other excuse and tell me someone yanked the door. I know that's not correct, because 4 of these 5 doors have always remained open.
Prosper, TX, on Sep 14, 2022
The purchase experience was overall good, it was just because the Sales agent was keeping up her word per contract through out the process. Sale person [name removed] was very instrumental in her job, committed towards best customer experience. [name removed] should continue to keep good people in their team and appreciate them for providing best customer experience. During the building process she was very helpful in guiding in selections patient in working as per customer needs, [name removed] has always balanced between the customer needs and current market situation. She was very organized in work and does not miss communication. During the building process there was a Major structural change done without any intimation, [name removed] has done an wonderful job in negotiating with the Builder to ensure that the corrections are made. I would recommend strong instructions given to builders on deviating from agreed structural changes. Builder [name removed] has done his part after few hiccups in the process of building. As it comes towards the end he has done excellent job in making sure the end product is good. Good demo was given by him and he exhibited excellent people skills. Overall the home was built, it took quite long to build end of the day it is as expected. Happy to live in Shaddock home. Thank you [name removed] and [name removed] for your efforts.
Prosper, on Mar 19, 2023
[name removed] has been very quickly to address any concerns I have with my home. He is very responsive and gets job done!
Prosper, TX, on May 10, 2022
I loved professionalism,commitment by my sales agent [name removed] and construction manager [name removed]
Prosper, on Dec 10, 2022
[name removed] has stayed on top of every warranty issue make sure the work is completed in a timely manner!
Prosper, TX, on Feb 14, 2022
We liked: Working with [name removed] and [name removed], all the options to choose from on the house/floorplan We disliked: The design center meeting(s)
Prosper, TX, on Feb 12, 2022
Dislikes 1. [name removed] used for my construction was not really as good as I expected . Wood quality was poor when compared with other builders in community. 2. Builders were not consistent. I had 3 builders ( construction managers) during entire construction process and some requirements were missed in transition. And during every builder change, my home got delayed by 1 -2 months during their transition. 3. Masonry work was so poor. lot of cement holes, bricks not in alignment and too much cement ( Mortar) between Brick joints ( more than 10mm) 4. Designers in Design studio are very slow in grasping the requirements and feeding into system. Ended up with extra meeting and extra hours fee. 5. I totally felt ridiculous with model concepts ( like "Creek wood" or" Spruce wood") which limits buyer to select options.. Limits options to cabinet paint, Vent hood Models, 6. Front door was installed with wrong model and ended up with Non-factory finished model during home close... 7. Kitchen Island Stone selection option at vendor site should be provided to buyers. 8.I signed contract in September 2020 and my home got closed on Jan 28 2022. Too late Likes I am glad to have "[name removed]" as my sales manager. She did amazing job, stayed very patient, answered all questions...She was never rude, never showed frustration and answered all questions during transition of new builders. I am also happy with my last Builder "[name removed]" though he took charge at the end of my construction. He was also very patient and tried his best to get the home wrapped ..
Prosper, on Jun 29, 2022
Warranty Manager performed very fast service when ever I raised an issue..
Prosper, TX, on Feb 06, 2022
Long delays, bad communication, lack of transparency, bad project management, poor service to the customer, hassle and stress during closing and move in. House delivered with issues and low quality, rushed up final acceptance and made us sign without accepting our inspections complaints, and finally rodents infestations in the house when we moved in. Terrible experience and regret of choice!
Prosper, on Jun 28, 2022
[name removed] has been great, very responsive, always willing to go the extra mile for us
Prosper, TX, on Dec 08, 2021
I liked how nearly everything that I was concerned about was addressed. I was happy when I saw that a few items that didnt meet our construction manager’s quality check were finished, namely fireplace repositioning and adding a retaining wall that the developer did not install but it was called out on the site plans. Overall, I think that one suggestion for improvement would be clearer communication. Our sales agent being off teo days during the week made for very short periods where we could get something resolved oftentimes stretching communications to one week just to respond to a concern. I suggest that if some want to take off during the week to still be reachable by the home buyers. Secondly, I was very active in acting like a second pair of eyes during the construction process. My construction manager’s approach was to do a final punch list to address issues. If I didnt get involved throughout, our final punch list would have been not doable. There seemed to be alot of miscommunication regarding interior items so Im not sure if the design center was lacking in communicating or not. Items clearly marked on interior sheets were missed completely with wrong items instead. Lastly, items that I found could have been fixed quicker for a smoother closing. Ultimately, we are very happy bc nearly everything has been addressed with quality. Efficiency definitely could improve though making the process less stressful.
Prosper, on Apr 26, 2022
[name removed] has been amazing. He has addressed any issue that I have reported very timely and comprehensively. His demeanor is very polite and courteous too.
Prosper, TX, on Sep 09, 2021
[name removed] and [name removed] were excellent during our building process. [name removed] really helped us from beginning to end on all questions that we had about the building process. She always made herself available and went above and beyond to help us out. She always offered helpful advice when we asked and even helped out with the Design Studio portion during the building of our new home. She always had a smile on her face during the whole process and had a great attitude the entire time. I could contact [name removed] at any time when I had a question and she was always available to answer them. This was our first home to build and we were very stressed about it the entire time, but I can honestly say [name removed] made the process as stress free as possible. There was a point where we had the fireplace tile installed that we picked from the design center and it looked nothing like what we picked. I was panicked because I absolutely hated what was installed and [name removed] drove to the design center over the weekend and met us there so I could pick another tile that looked better. I couldn't thank her enough for that. She truly is an asset to Shaddock Homes and we are so happy that she was able to assist us on our journey. She is like one of the family now. [name removed] was also awesome! I truly don't know how he keeps up with all of the little details in so many houses but he does! [name removed] was very helpful during the entire building process. Anytime we had questions he was always available to answer. While the crews were working on our house, there were certain things that happened that we caught before the house was completed and informed [name removed] about. He was "[name removed] on the spot" and got all of those things fixed quickly. [name removed] takes his job very seriously and both my husband and I really appreciated that. When we closed, we didn't have an oven yet and [name removed] made sure we got one within the first week of living in our new home. He has come by and checked on us to make sure everything was going okay and is making sure the last couple of things that needed to be completed in the house were done. He is a very hard worker and has made the building process as easy as possible for my husband and I. He is a great asset to Shaddock Homes and we are so thankful he was also a part of our journey through the entire process.
Prosper, on Mar 31, 2022
[name removed] has been fantastic with response time, suggestions and help. The frustrating part is there are some things that continue to not work- one outlet keeps not working, also some green and blue tape with things have still not been fixed. I realize that is not [name removed]'s responsibility- but I am just a little frustrating. Overall we are happy with our home
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, TX, on May 09, 2023
Contract Signing was a breeze and we had heard of [name removed] as a great builder . However, after it became a nightmare. It took almost a year for the walkthrough when we realized the builder changed the 3rd time already. The house was literally sitting to be completed, while other spec homes that started 8 months after ours all were being worked on. Inspite of continuous follow ups nothing moved and the last nail was that the Sales Manager also changed. Instead of 12 months it took 19 months to finish the house. Even for basic finishing we had to push the Builder- Like texture issues, finishing issues with flooring, fireplace etc.It was a stressful closing which was moved by a month even after signing the contract, and without any notification that it is moving by a month. We love our house , and the lot. However, experience with the builder was not what we expected from a builder like [name removed]. Even warranty has not been very helpful for the issues we found after we moved it. Every time there is a request there is at-least 4-5 email exchanges to get the manager to submit a work order.
Prosper, TX, on Apr 21, 2023
The house is 2 months old and unoccupied, but 5 of the doors have crack right below the door latch strike plate. When I called my builder he uses one or the other excuse and tell me someone yanked the door. I know that's not correct, because 4 of these 5 doors have always remained open.
Prosper, TX, on Sep 14, 2022
The purchase experience was overall good, it was just because the Sales agent was keeping up her word per contract through out the process. Sale person [name removed] was very instrumental in her job, committed towards best customer experience. [name removed] should continue to keep good people in their team and appreciate them for providing best customer experience. During the building process she was very helpful in guiding in selections patient in working as per customer needs, [name removed] has always balanced between the customer needs and current market situation. She was very organized in work and does not miss communication. During the building process there was a Major structural change done without any intimation, [name removed] has done an wonderful job in negotiating with the Builder to ensure that the corrections are made. I would recommend strong instructions given to builders on deviating from agreed structural changes. Builder [name removed] has done his part after few hiccups in the process of building. As it comes towards the end he has done excellent job in making sure the end product is good. Good demo was given by him and he exhibited excellent people skills. Overall the home was built, it took quite long to build end of the day it is as expected. Happy to live in Shaddock home. Thank you [name removed] and [name removed] for your efforts.
Prosper, TX, on May 10, 2022
I loved professionalism,commitment by my sales agent [name removed] and construction manager [name removed]
Prosper, TX, on Feb 14, 2022
We liked: Working with [name removed] and [name removed], all the options to choose from on the house/floorplan We disliked: The design center meeting(s)
Prosper, TX, on Feb 12, 2022
Dislikes 1. [name removed] used for my construction was not really as good as I expected . Wood quality was poor when compared with other builders in community. 2. Builders were not consistent. I had 3 builders ( construction managers) during entire construction process and some requirements were missed in transition. And during every builder change, my home got delayed by 1 -2 months during their transition. 3. Masonry work was so poor. lot of cement holes, bricks not in alignment and too much cement ( Mortar) between Brick joints ( more than 10mm) 4. Designers in Design studio are very slow in grasping the requirements and feeding into system. Ended up with extra meeting and extra hours fee. 5. I totally felt ridiculous with model concepts ( like "Creek wood" or" Spruce wood") which limits buyer to select options.. Limits options to cabinet paint, Vent hood Models, 6. Front door was installed with wrong model and ended up with Non-factory finished model during home close... 7. Kitchen Island Stone selection option at vendor site should be provided to buyers. 8.I signed contract in September 2020 and my home got closed on Jan 28 2022. Too late Likes I am glad to have "[name removed]" as my sales manager. She did amazing job, stayed very patient, answered all questions...She was never rude, never showed frustration and answered all questions during transition of new builders. I am also happy with my last Builder "[name removed]" though he took charge at the end of my construction. He was also very patient and tried his best to get the home wrapped ..
Prosper, TX, on Feb 06, 2022
Long delays, bad communication, lack of transparency, bad project management, poor service to the customer, hassle and stress during closing and move in. House delivered with issues and low quality, rushed up final acceptance and made us sign without accepting our inspections complaints, and finally rodents infestations in the house when we moved in. Terrible experience and regret of choice!
Prosper, TX, on Dec 08, 2021
I liked how nearly everything that I was concerned about was addressed. I was happy when I saw that a few items that didnt meet our construction manager’s quality check were finished, namely fireplace repositioning and adding a retaining wall that the developer did not install but it was called out on the site plans. Overall, I think that one suggestion for improvement would be clearer communication. Our sales agent being off teo days during the week made for very short periods where we could get something resolved oftentimes stretching communications to one week just to respond to a concern. I suggest that if some want to take off during the week to still be reachable by the home buyers. Secondly, I was very active in acting like a second pair of eyes during the construction process. My construction manager’s approach was to do a final punch list to address issues. If I didnt get involved throughout, our final punch list would have been not doable. There seemed to be alot of miscommunication regarding interior items so Im not sure if the design center was lacking in communicating or not. Items clearly marked on interior sheets were missed completely with wrong items instead. Lastly, items that I found could have been fixed quicker for a smoother closing. Ultimately, we are very happy bc nearly everything has been addressed with quality. Efficiency definitely could improve though making the process less stressful.
Prosper, TX, on Sep 09, 2021
[name removed] and [name removed] were excellent during our building process. [name removed] really helped us from beginning to end on all questions that we had about the building process. She always made herself available and went above and beyond to help us out. She always offered helpful advice when we asked and even helped out with the Design Studio portion during the building of our new home. She always had a smile on her face during the whole process and had a great attitude the entire time. I could contact [name removed] at any time when I had a question and she was always available to answer them. This was our first home to build and we were very stressed about it the entire time, but I can honestly say [name removed] made the process as stress free as possible. There was a point where we had the fireplace tile installed that we picked from the design center and it looked nothing like what we picked. I was panicked because I absolutely hated what was installed and [name removed] drove to the design center over the weekend and met us there so I could pick another tile that looked better. I couldn't thank her enough for that. She truly is an asset to Shaddock Homes and we are so happy that she was able to assist us on our journey. She is like one of the family now. [name removed] was also awesome! I truly don't know how he keeps up with all of the little details in so many houses but he does! [name removed] was very helpful during the entire building process. Anytime we had questions he was always available to answer. While the crews were working on our house, there were certain things that happened that we caught before the house was completed and informed [name removed] about. He was "[name removed] on the spot" and got all of those things fixed quickly. [name removed] takes his job very seriously and both my husband and I really appreciated that. When we closed, we didn't have an oven yet and [name removed] made sure we got one within the first week of living in our new home. He has come by and checked on us to make sure everything was going okay and is making sure the last couple of things that needed to be completed in the house were done. He is a very hard worker and has made the building process as easy as possible for my husband and I. He is a great asset to Shaddock Homes and we are so thankful he was also a part of our journey through the entire process.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on May 10, 2023
Cabinets are not covered under warranty service. It is installed badly , and rusted with in 6 months.
Prosper, on Mar 19, 2023
[name removed] has taken care of all my warranty requests very quickly.
Prosper, on Mar 19, 2023
[name removed] has been very quickly to address any concerns I have with my home. He is very responsive and gets job done!
Prosper, on Dec 10, 2022
[name removed] has stayed on top of every warranty issue make sure the work is completed in a timely manner!
Prosper, on Jun 29, 2022
Warranty Manager performed very fast service when ever I raised an issue..
Prosper, on Jun 28, 2022
[name removed] has been great, very responsive, always willing to go the extra mile for us
Prosper, on Apr 26, 2022
[name removed] has been amazing. He has addressed any issue that I have reported very timely and comprehensively. His demeanor is very polite and courteous too.
Prosper, on Mar 31, 2022
[name removed] has been fantastic with response time, suggestions and help. The frustrating part is there are some things that continue to not work- one outlet keeps not working, also some green and blue tape with things have still not been fixed. I realize that is not [name removed]'s responsibility- but I am just a little frustrating. Overall we are happy with our home
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Mar 19, 2023
Covid made this process so difficult. But it was worth the wait in the end!
Prosper, on Dec 24, 2022
We disliked the design studio as it was really hard to visualize what everything would look like together because we only saw one piece of tile We dislike how the fireplace was put together, there is only shiplap on the front side of the fireplace and not wrapped around, whereas other [name removed] homes we walked have it wrapped The brick was laid poorly and it was not painted very well. There is a missing shutter.