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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Jan 02, 2024
Poor interior and trim quality work , if asked I was threatened by construction manager with delay in closing my house . I can see those issues still exist and raised the warranty manager has said those are damages during construction which was not fixed .
Prosper, TX, on Sep 06, 2024
Could have been more flexible on certain requests like leveling the back yard which is tapering with more gradient angle.
Prosper, on Nov 27, 2024
dislike : There is no portal where we can login the compliant like: able to reach out the [name removed] Warranty person and he address the issue on time
Prosper, on Dec 05, 2023
post purchase service commitment and communications are really poor
Prosper, TX, on Jul 31, 2024
Post-Move Support: There was a follow-up call to ensure I was satisfied, which I appreciated. Any minor concerns I had were addressed promptly. Overall Satisfaction: I am highly satisfied with the service provided by Shaddock Builders and would definitely recommend your services to others. The only area I felt could be improved was the availability of additional packing materials on the day of the move.
Prosper, on Oct 19, 2024
Dear [name removed], I am writing to express my dissatisfaction with my experience with Shaddock Homes. I have encountered numerous issues that have made the process of moving into my new home far from smooth. The process didn't go smoothly, and communication was often unclear. Missed Installations: The upgraded extra porch lights were not installed as promised. While disc light wiring was added in front, the lights themselves were not put in place. Upgraded Sliding Door: Despite spending $10K on upgrading the sliding door, the net was not provided. Porch Light Wiring: The upgraded porch light was not properly wired; last-minute adjustments with one switch for the entire kitchen area, including the pendant light, make no sense. Sprinkler System: I have faced struggles with the warranty team to fix the sprinkler system. Lawn Issues: The inventory home built next to mine by Shaddock Homes has caused water standing issues in my lawn. Despite ongoing discussions with [name removed], these issues remain unresolved. I appreciate [name removed]'s efforts to fix the lawn, but the delay in resolving these matters is concerning, especially with the approaching rainy season. I kindly request immediate attention to these issues to ensure they are resolved promptly. Thank you for your understanding and cooperation.
Prosper, on Oct 09, 2023
The quality of materials used by [name removed] is excellent.
Prosper, TX, on Apr 11, 2024
Things we disliked: 1. The design center window of 3 hours is too short. There are other builders comparative to [name removed] who give more time to buyers to understand all options better and make right choices. We felt that some of the design options were not even presented or discussed during our appointment. And we feel like we missed on them. 2. Construction Manager could have done much better in ensuring that whatever is on the home plan is actually built. We had to point out so many things that were missed out. Also, even after pointing missed items on the signed home plan, we had to argue and push the manager to get those implemented. The house standards are not maintained from house to house. On all other neighbor houses built by [name removed] the rectangle glass window above walk-in shower is obscured, how it is supposed to be. Even after we paid for that upgrade, we were only given glass window above tub as obscured and the glass window above walk-in shower is see-through. Not a great experience. 3. The sales team is short staffed. Getting something done with help of the sales manager required tons of follow ups. Nonetheless, we appreciated what the sales manager has done for improving our overall experience with Shaddock Homes. Things we liked: 1. House build quality is good and looks modern. 2. Quality products and standards were used which are much appropriate for today's times and for long lasting.
Prosper, on Aug 25, 2024
The warranty website (myhome.hyphensolutions.com) is down more than half of the times I tried using it. The warranty request servicing is either short staffed in a bad way or just does not care to timely get back to homeowners. Even after the first communication, the given ETA are hardly ever met. Requires a ton of follow ups. Overall, very dissatisfied with the warranty experience.
Prosper, on Aug 22, 2023
I would get the run around alot during the building process. The warranty side was much better and even when something wasn't covered, [name removed] would explain why it wasn't.
Prosper, TX, on Nov 09, 2023
At first made an offer to a lot, myself and the Sales agent signed it but [name removed] management did not approved it and I was not even given a counter offer. This incident make me feel disappointed on the Management response and not offering the counter offer. However the Sales agent, [name removed] brokered another property which we are in love with. [name removed], has been very professional, friendly, responsive and always act in our best interest. We are very happy!
Prosper, on Jul 16, 2024
Somehow they couldn’t identify how the traffic noise is inside. When we noticed before purchasing it wasn’t there . After fixing issue with back door seems noise started coming
Prosper, on Mar 19, 2023
Covid made this process so difficult. But it was worth the wait in the end!
Prosper, TX, on Jun 04, 2023
The quality of the house was excellent and promising except there was some delay in completion.
Prosper, on Mar 27, 2024
I have created a request to fix the fan chain on Jan 18. I have emailed [name removed] at least 4 times and its not fixed yet. I am utterly disappointed with the service.
Prosper, on Dec 24, 2022
We disliked the design studio as it was really hard to visualize what everything would look like together because we only saw one piece of tile We dislike how the fireplace was put together, there is only shiplap on the front side of the fireplace and not wrapped around, whereas other [name removed] homes we walked have it wrapped The brick was laid poorly and it was not painted very well. There is a missing shutter.
Prosper, TX, on May 09, 2023
Contract Signing was a breeze and we had heard of [name removed] as a great builder . However, after it became a nightmare. It took almost a year for the walkthrough when we realized the builder changed the 3rd time already. The house was literally sitting to be completed, while other spec homes that started 8 months after ours all were being worked on. Inspite of continuous follow ups nothing moved and the last nail was that the Sales Manager also changed. Instead of 12 months it took 19 months to finish the house. Even for basic finishing we had to push the Builder- Like texture issues, finishing issues with flooring, fireplace etc.It was a stressful closing which was moved by a month even after signing the contract, and without any notification that it is moving by a month. We love our house , and the lot. However, experience with the builder was not what we expected from a builder like [name removed]. Even warranty has not been very helpful for the issues we found after we moved it. Every time there is a request there is at-least 4-5 email exchanges to get the manager to submit a work order.
Prosper, on Jul 25, 2023
Warranty service is good and I don't have any complaints about it but I not happy the quality of few items provided in this house, they are not as per the standards provided by Shaddock and I have brought this to the attention of the construction manager which they have not resolved it. For example : Driveway (aggregate) provided by Shaddock home is totally bad and not as per your standards
Prosper, TX, on Apr 21, 2023
The house is 2 months old and unoccupied, but 5 of the doors have crack right below the door latch strike plate. When I called my builder he uses one or the other excuse and tell me someone yanked the door. I know that's not correct, because 4 of these 5 doors have always remained open.
Prosper, on Jul 11, 2023
Sales team was great, but the builder is pathetic and has worts possible customer service attitude. He always made me feel that I am being obliged by him working on this project.
Prosper, TX, on Sep 14, 2022
The purchase experience was overall good, it was just because the Sales agent was keeping up her word per contract through out the process. Sale person [name removed] was very instrumental in her job, committed towards best customer experience. [name removed] should continue to keep good people in their team and appreciate them for providing best customer experience. During the building process she was very helpful in guiding in selections patient in working as per customer needs, [name removed] has always balanced between the customer needs and current market situation. She was very organized in work and does not miss communication. During the building process there was a Major structural change done without any intimation, [name removed] has done an wonderful job in negotiating with the Builder to ensure that the corrections are made. I would recommend strong instructions given to builders on deviating from agreed structural changes. Builder [name removed] has done his part after few hiccups in the process of building. As it comes towards the end he has done excellent job in making sure the end product is good. Good demo was given by him and he exhibited excellent people skills. Overall the home was built, it took quite long to build end of the day it is as expected. Happy to live in Shaddock home. Thank you [name removed] and [name removed] for your efforts.
Prosper, on May 10, 2023
Cabinets are not covered under warranty service. It is installed badly , and rusted with in 6 months.
Prosper, TX, on May 10, 2022
I loved professionalism,commitment by my sales agent [name removed] and construction manager [name removed]
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, TX, on Sep 06, 2024
Could have been more flexible on certain requests like leveling the back yard which is tapering with more gradient angle.
Prosper, TX, on Jul 31, 2024
Post-Move Support: There was a follow-up call to ensure I was satisfied, which I appreciated. Any minor concerns I had were addressed promptly. Overall Satisfaction: I am highly satisfied with the service provided by Shaddock Builders and would definitely recommend your services to others. The only area I felt could be improved was the availability of additional packing materials on the day of the move.
Prosper, TX, on Apr 11, 2024
Things we disliked: 1. The design center window of 3 hours is too short. There are other builders comparative to [name removed] who give more time to buyers to understand all options better and make right choices. We felt that some of the design options were not even presented or discussed during our appointment. And we feel like we missed on them. 2. Construction Manager could have done much better in ensuring that whatever is on the home plan is actually built. We had to point out so many things that were missed out. Also, even after pointing missed items on the signed home plan, we had to argue and push the manager to get those implemented. The house standards are not maintained from house to house. On all other neighbor houses built by [name removed] the rectangle glass window above walk-in shower is obscured, how it is supposed to be. Even after we paid for that upgrade, we were only given glass window above tub as obscured and the glass window above walk-in shower is see-through. Not a great experience. 3. The sales team is short staffed. Getting something done with help of the sales manager required tons of follow ups. Nonetheless, we appreciated what the sales manager has done for improving our overall experience with Shaddock Homes. Things we liked: 1. House build quality is good and looks modern. 2. Quality products and standards were used which are much appropriate for today's times and for long lasting.
Prosper, TX, on Nov 09, 2023
At first made an offer to a lot, myself and the Sales agent signed it but [name removed] management did not approved it and I was not even given a counter offer. This incident make me feel disappointed on the Management response and not offering the counter offer. However the Sales agent, [name removed] brokered another property which we are in love with. [name removed], has been very professional, friendly, responsive and always act in our best interest. We are very happy!
Prosper, TX, on Jun 04, 2023
The quality of the house was excellent and promising except there was some delay in completion.
Prosper, TX, on May 09, 2023
Contract Signing was a breeze and we had heard of [name removed] as a great builder . However, after it became a nightmare. It took almost a year for the walkthrough when we realized the builder changed the 3rd time already. The house was literally sitting to be completed, while other spec homes that started 8 months after ours all were being worked on. Inspite of continuous follow ups nothing moved and the last nail was that the Sales Manager also changed. Instead of 12 months it took 19 months to finish the house. Even for basic finishing we had to push the Builder- Like texture issues, finishing issues with flooring, fireplace etc.It was a stressful closing which was moved by a month even after signing the contract, and without any notification that it is moving by a month. We love our house , and the lot. However, experience with the builder was not what we expected from a builder like [name removed]. Even warranty has not been very helpful for the issues we found after we moved it. Every time there is a request there is at-least 4-5 email exchanges to get the manager to submit a work order.
Prosper, TX, on Apr 21, 2023
The house is 2 months old and unoccupied, but 5 of the doors have crack right below the door latch strike plate. When I called my builder he uses one or the other excuse and tell me someone yanked the door. I know that's not correct, because 4 of these 5 doors have always remained open.
Prosper, TX, on Sep 14, 2022
The purchase experience was overall good, it was just because the Sales agent was keeping up her word per contract through out the process. Sale person [name removed] was very instrumental in her job, committed towards best customer experience. [name removed] should continue to keep good people in their team and appreciate them for providing best customer experience. During the building process she was very helpful in guiding in selections patient in working as per customer needs, [name removed] has always balanced between the customer needs and current market situation. She was very organized in work and does not miss communication. During the building process there was a Major structural change done without any intimation, [name removed] has done an wonderful job in negotiating with the Builder to ensure that the corrections are made. I would recommend strong instructions given to builders on deviating from agreed structural changes. Builder [name removed] has done his part after few hiccups in the process of building. As it comes towards the end he has done excellent job in making sure the end product is good. Good demo was given by him and he exhibited excellent people skills. Overall the home was built, it took quite long to build end of the day it is as expected. Happy to live in Shaddock home. Thank you [name removed] and [name removed] for your efforts.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Nov 27, 2024
dislike : There is no portal where we can login the compliant like: able to reach out the [name removed] Warranty person and he address the issue on time
Prosper, on Oct 19, 2024
Dear [name removed], I am writing to express my dissatisfaction with my experience with Shaddock Homes. I have encountered numerous issues that have made the process of moving into my new home far from smooth. The process didn't go smoothly, and communication was often unclear. Missed Installations: The upgraded extra porch lights were not installed as promised. While disc light wiring was added in front, the lights themselves were not put in place. Upgraded Sliding Door: Despite spending $10K on upgrading the sliding door, the net was not provided. Porch Light Wiring: The upgraded porch light was not properly wired; last-minute adjustments with one switch for the entire kitchen area, including the pendant light, make no sense. Sprinkler System: I have faced struggles with the warranty team to fix the sprinkler system. Lawn Issues: The inventory home built next to mine by Shaddock Homes has caused water standing issues in my lawn. Despite ongoing discussions with [name removed], these issues remain unresolved. I appreciate [name removed]'s efforts to fix the lawn, but the delay in resolving these matters is concerning, especially with the approaching rainy season. I kindly request immediate attention to these issues to ensure they are resolved promptly. Thank you for your understanding and cooperation.
Prosper, on Aug 25, 2024
The warranty website (myhome.hyphensolutions.com) is down more than half of the times I tried using it. The warranty request servicing is either short staffed in a bad way or just does not care to timely get back to homeowners. Even after the first communication, the given ETA are hardly ever met. Requires a ton of follow ups. Overall, very dissatisfied with the warranty experience.
Prosper, on Jul 16, 2024
Somehow they couldn’t identify how the traffic noise is inside. When we noticed before purchasing it wasn’t there . After fixing issue with back door seems noise started coming
Prosper, on Mar 27, 2024
I have created a request to fix the fan chain on Jan 18. I have emailed [name removed] at least 4 times and its not fixed yet. I am utterly disappointed with the service.
Prosper, on Jul 25, 2023
Warranty service is good and I don't have any complaints about it but I not happy the quality of few items provided in this house, they are not as per the standards provided by Shaddock and I have brought this to the attention of the construction manager which they have not resolved it. For example : Driveway (aggregate) provided by Shaddock home is totally bad and not as per your standards
Prosper, on Jul 11, 2023
Sales team was great, but the builder is pathetic and has worts possible customer service attitude. He always made me feel that I am being obliged by him working on this project.
Prosper, on May 10, 2023
Cabinets are not covered under warranty service. It is installed badly , and rusted with in 6 months.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Jan 02, 2024
Poor interior and trim quality work , if asked I was threatened by construction manager with delay in closing my house . I can see those issues still exist and raised the warranty manager has said those are damages during construction which was not fixed .
Prosper, on Dec 05, 2023
post purchase service commitment and communications are really poor
Prosper, on Oct 09, 2023
The quality of materials used by [name removed] is excellent.
Prosper, on Aug 22, 2023
I would get the run around alot during the building process. The warranty side was much better and even when something wasn't covered, [name removed] would explain why it wasn't.
Prosper, on Mar 19, 2023
Covid made this process so difficult. But it was worth the wait in the end!
Prosper, on Dec 24, 2022
We disliked the design studio as it was really hard to visualize what everything would look like together because we only saw one piece of tile We dislike how the fireplace was put together, there is only shiplap on the front side of the fireplace and not wrapped around, whereas other [name removed] homes we walked have it wrapped The brick was laid poorly and it was not painted very well. There is a missing shutter.