Top Homebuilder Ratings & Reviews

Shaddock Homes

Edgewood

64 Homeowner Reviews Completed Jul 2020 - Jan 2022

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.0

Construction Experience

4.1

Customer Care Experience

4.3

Home Readiness

4.2

Installation & Workmanship

4.4

Community Profile

Desirable master planned community located in Frisco combines the appeal of city living with an exclusive suburban setting. 





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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Aug 25, 2021

Best warranty service

4.9
Verified Homeowner
Frisco, on Dec 02, 2021

Excellent service, immediate response when we open the ticket..no need to follow up

5.0
Verified Homeowner
Frisco, TX, on Jan 14, 2022

Sales [name removed] was supposed to send weekly Communication - Which Didn't happen and on top of which she Said at least you are getting your home. Most things were not told or transparent. Example : Missed Placing windows order till March , but was told that they are placed in December 2020 itself. They are a ton of things. [name removed] Appointment : My [name removed] Appointment was postponed by [name removed] consultant which pushed me into the crowd and I have to wait for 6 more months to get to Home. Options were not walked through even after we asked for. Builder [name removed] : The least that we talk about him the better it is. He doesn't remember or takes notes on what is discussed and agreed upon in the previous meetings.

2.3
Verified Homeowner
Frisco, on Jun 17, 2021

I like overall quality of the house the only thing I dislike is my backyard side water clogging. [name removed] would have been corrected these error as they were aware of this issue as rest of the builders did In our community..

3.8
Verified Homeowner
Frisco, TX, on Nov 11, 2021

Great People (Sales Person and Construction Manager). Always available to help and answer my questions

5.0
Verified Homeowner
Frisco, on Nov 20, 2021

[name removed] is a great warranty manager, he response to our request very fast, and solved all our issues as soon as he can.

5.0
Verified Homeowner
Frisco, on Jun 14, 2021

Likes: 1The no pressure buying experience. 2.The amount of customization options 3. friendly sales person, friendly build manager and 4 Post closure warranty services

4.2
Verified Homeowner
Frisco, TX, on Aug 06, 2021

Everyone in this process is very helpful including sale person. [name removed], my sale person from shaddock home, is extremely friendly. She guided us in each and every steps. It's speechless experience. I just love her.

5.0
Verified Homeowner
Frisco, on Sep 17, 2021

They are great!

5.0
Verified Homeowner
Frisco, on Mar 07, 2021

We thoroughly enjoyed working with [name removed]. He worked very hard to answer all of our questions and concerns.

5.0
Verified Homeowner
Frisco, on Jun 14, 2021

Good information and quick fixing of issues

4.6
Verified Homeowner
Frisco, TX, on Jul 13, 2021

The builder - [name removed] is not easy to get hold of, communication is lack.

3.8
Verified Homeowner
Frisco, on Mar 06, 2021

The warranty person - [name removed] has been great

4.1
Verified Homeowner
Frisco, on Jun 10, 2021

Working with [name removed] was a good experience

3.6
Verified Homeowner
Frisco, TX, on Jul 07, 2021

Builder didn’t complete the broken, missed work pointed out and documented before move in. Kitchen cabinets are broken inside, which didn’t fix and stairs has gaps - that’s not fixed. Window meshes aren’t fixed. Painting in the office room has patches and unfinished, even at the finished places painting is coming out. Rugs patches on the floor isn’t cleaned as requested. There are so many issues like this.

4.1
Verified Homeowner
Frisco, on Jan 21, 2021

Liked the timely responses for the service requests.

4.4
Verified Homeowner
Frisco, on May 22, 2021

I like the quality of the home

3.2
Verified Homeowner
Frisco, TX, on Jun 29, 2021

Overall great quality from [name removed] and I am very happy with my home, would purchase from [name removed] again. [name removed] continues to be responsive on any questions I have, especially on follow up items as we continue to work supplier issues to resolution. Individual Contractors/ Suppliers (ie cabinets, flooring/framers, electric, tile, windows, etc.) had poor internal quality controls on sevices performed. The lack of suppliers attention to detail and quality of services performed forced [name removed] and/or me to identify VERY evident quality issues on suppliers' work subsequent to "job completion". This inexcusable inattention to detail in supplier effort required/s additional rework & has resulted in copious amounts of valuable time wasted by all to follow up/deal with such issues which could and should have been rectified prior to individual suppliers identifying effort as complete.

4.9
Verified Homeowner
Frisco, on Jan 20, 2021

Warranty services are not up to the mark and current construction going on in front of our house recently on monday January 18 that’s was a fire accident and it burnt the front yard grass and no one bothered to inform us and it was shaddock builders .hopefully shaddock will address this and replace the grass and check the electric ground equipment which was near the fire accident for our safety.

4.2
Verified Homeowner
Frisco, on May 19, 2021

Quality

3.5
Verified Homeowner
Frisco, TX, on Jun 29, 2021

[name removed] is the best sales manager we ever met. She is always quick in response and honest with all your questions.

3.8
Verified Homeowner
Frisco, on May 06, 2021

I was given in writing by shaddock that the issue of water being collected on the side of the house will be resolved. But it wasn't.

3.3
Verified Homeowner
Frisco, TX, on Jun 20, 2021

Overall, my purchase experience was smooth. I worked with [name removed] and [name removed] who were both wonderful to work with. I was an out of state buyer and so much of my process was managed remotely. [name removed] was great to work with and actively communicated with me over the course of the build process. And [name removed] was great to work with as well in terms of responding to my feedback. I am a happy buyer.

5.0
Verified Homeowner
Frisco, TX, on Jun 08, 2021

Good or constant progress during construction phase with regular status updates. Had to do repeated follow-ups on items that I was pointing out that had to be addressed.

3.9
Verified Homeowner
Frisco, TX, on May 24, 2021

I had a great experience with [name removed] during the entire process. She has been very helpful keeping me informed about the progress and always willing to accommodate the requests as much as possible.

4.3
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Jan 14, 2022

Sales [name removed] was supposed to send weekly Communication - Which Didn't happen and on top of which she Said at least you are getting your home. Most things were not told or transparent. Example : Missed Placing windows order till March , but was told that they are placed in December 2020 itself. They are a ton of things. [name removed] Appointment : My [name removed] Appointment was postponed by [name removed] consultant which pushed me into the crowd and I have to wait for 6 more months to get to Home. Options were not walked through even after we asked for. Builder [name removed] : The least that we talk about him the better it is. He doesn't remember or takes notes on what is discussed and agreed upon in the previous meetings.

2.3
Verified Homeowner
Frisco, TX, on Nov 11, 2021

Great People (Sales Person and Construction Manager). Always available to help and answer my questions

5.0
Verified Homeowner
Frisco, TX, on Aug 06, 2021

Everyone in this process is very helpful including sale person. [name removed], my sale person from shaddock home, is extremely friendly. She guided us in each and every steps. It's speechless experience. I just love her.

5.0
Verified Homeowner
Frisco, TX, on Jul 13, 2021

The builder - [name removed] is not easy to get hold of, communication is lack.

3.8
Verified Homeowner
Frisco, TX, on Jul 07, 2021

Builder didn’t complete the broken, missed work pointed out and documented before move in. Kitchen cabinets are broken inside, which didn’t fix and stairs has gaps - that’s not fixed. Window meshes aren’t fixed. Painting in the office room has patches and unfinished, even at the finished places painting is coming out. Rugs patches on the floor isn’t cleaned as requested. There are so many issues like this.

4.1
Verified Homeowner
Frisco, TX, on Jun 29, 2021

Overall great quality from [name removed] and I am very happy with my home, would purchase from [name removed] again. [name removed] continues to be responsive on any questions I have, especially on follow up items as we continue to work supplier issues to resolution. Individual Contractors/ Suppliers (ie cabinets, flooring/framers, electric, tile, windows, etc.) had poor internal quality controls on sevices performed. The lack of suppliers attention to detail and quality of services performed forced [name removed] and/or me to identify VERY evident quality issues on suppliers' work subsequent to "job completion". This inexcusable inattention to detail in supplier effort required/s additional rework & has resulted in copious amounts of valuable time wasted by all to follow up/deal with such issues which could and should have been rectified prior to individual suppliers identifying effort as complete.

4.9
Verified Homeowner
Frisco, TX, on Jun 29, 2021

[name removed] is the best sales manager we ever met. She is always quick in response and honest with all your questions.

3.8
Verified Homeowner
Frisco, TX, on Jun 20, 2021

Overall, my purchase experience was smooth. I worked with [name removed] and [name removed] who were both wonderful to work with. I was an out of state buyer and so much of my process was managed remotely. [name removed] was great to work with and actively communicated with me over the course of the build process. And [name removed] was great to work with as well in terms of responding to my feedback. I am a happy buyer.

5.0
Verified Homeowner
Frisco, TX, on Jun 08, 2021

Good or constant progress during construction phase with regular status updates. Had to do repeated follow-ups on items that I was pointing out that had to be addressed.

3.9
Verified Homeowner
Frisco, TX, on May 24, 2021

I had a great experience with [name removed] during the entire process. She has been very helpful keeping me informed about the progress and always willing to accommodate the requests as much as possible.

4.3
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Dec 02, 2021

Excellent service, immediate response when we open the ticket..no need to follow up

5.0
Verified Homeowner
Frisco, on Nov 20, 2021

[name removed] is a great warranty manager, he response to our request very fast, and solved all our issues as soon as he can.

5.0
Verified Homeowner
Frisco, on Sep 17, 2021

They are great!

5.0
Verified Homeowner
Frisco, on Mar 07, 2021

We thoroughly enjoyed working with [name removed]. He worked very hard to answer all of our questions and concerns.

5.0
Verified Homeowner
Frisco, on Mar 06, 2021

The warranty person - [name removed] has been great

4.1
Verified Homeowner
Frisco, on Jan 21, 2021

Liked the timely responses for the service requests.

4.4
Verified Homeowner
Frisco, on Jan 20, 2021

Warranty services are not up to the mark and current construction going on in front of our house recently on monday January 18 that’s was a fire accident and it burnt the front yard grass and no one bothered to inform us and it was shaddock builders .hopefully shaddock will address this and replace the grass and check the electric ground equipment which was near the fire accident for our safety.

4.2
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Aug 25, 2021

Best warranty service

4.9
Verified Homeowner
Frisco, on Jun 17, 2021

I like overall quality of the house the only thing I dislike is my backyard side water clogging. [name removed] would have been corrected these error as they were aware of this issue as rest of the builders did In our community..

3.8
Verified Homeowner
Frisco, on Jun 14, 2021

Likes: 1The no pressure buying experience. 2.The amount of customization options 3. friendly sales person, friendly build manager and 4 Post closure warranty services

4.2
Verified Homeowner
Frisco, on Jun 14, 2021

Good information and quick fixing of issues

4.6
Verified Homeowner
Frisco, on Jun 10, 2021

Working with [name removed] was a good experience

3.6
Verified Homeowner
Frisco, on May 22, 2021

I like the quality of the home

3.2
Verified Homeowner
Frisco, on May 19, 2021

Quality

3.5
Verified Homeowner
Frisco, on May 06, 2021

I was given in writing by shaddock that the issue of water being collected on the side of the house will be resolved. But it wasn't.

3.3
Verified Homeowner