Top Homebuilder Ratings & Reviews

Shaddock Homes

Edgewood

60 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.2
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.2

Construction Experience

4.0

Customer Care Experience

4.2

Home Readiness

3.9

Installation & Workmanship

4.3

Community Profile

Desirable master planned community located in Frisco combines the appeal of city living with an exclusive suburban setting. 





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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Aug 25, 2021

Best warranty service

4.9
Verified Homeowner
Frisco, TX, on Mar 07, 2022

1. Liked the experience of contract sign-up, exterior and interior design selections both with [name removed] and at the design center, and all the documentation process made easy with DocuSign 2. Liked [name removed]'s handling of the entire process start to finish. Liked his orientation before move-in, and he took care of the items we wanted corrected/fixed before/during move-in 3. Didn't like the somewhat long delays during the construction phase but I understand it wasn't much in anyone's control.

4.9
Verified Homeowner
Frisco, on Jun 22, 2022

The warranty service is always available whenever we find any issues of our house. The online process is very effective and efficient. And the customer service contact for our community is very friendly and always willing to help.

4.6
Verified Homeowner
Frisco, on Jun 17, 2021

I like overall quality of the house the only thing I dislike is my backyard side water clogging. [name removed] would have been corrected these error as they were aware of this issue as rest of the builders did In our community..

3.8
Verified Homeowner
Frisco, on Dec 02, 2021

Excellent service, immediate response when we open the ticket..no need to follow up

5.0
Verified Homeowner
Frisco, TX, on Feb 06, 2022

We really like our sales [name removed]. She was really patient and went through every detail with us. This house took more than a year from the date we signed the contract to finish. We went to check on the process of the house every week. We knew there were supply shortage which was causing delay, but the thing we didn't understand was when we saw something wasn't right we told [name removed] immediately, he always said he would look into it, but he never did such as the kitchen sink wasn't in the right position when the concrete were poured. If he could've gotten someone to move it to the right position before the hardwood floor were placed, the floor will not be uneven and the kitchen island will be leveled. There were A/C issues unsolved on the date we closed the house. The purchase experience with [name removed] was really wonderful, but the whole building process with contractor were lack of communication and sometime got ignored.

3.8
Verified Homeowner
Frisco, on Jun 14, 2021

Likes: 1The no pressure buying experience. 2.The amount of customization options 3. friendly sales person, friendly build manager and 4 Post closure warranty services

4.2
Verified Homeowner
Frisco, on Nov 20, 2021

[name removed] is a great warranty manager, he response to our request very fast, and solved all our issues as soon as he can.

5.0
Verified Homeowner
Frisco, TX, on Jan 14, 2022

Sales [name removed] was supposed to send weekly Communication - Which Didn't happen and on top of which she Said at least you are getting your home. Most things were not told or transparent. Example : Missed Placing windows order till March , but was told that they are placed in December 2020 itself. They are a ton of things. [name removed] Appointment : My [name removed] Appointment was postponed by [name removed] consultant which pushed me into the crowd and I have to wait for 6 more months to get to Home. Options were not walked through even after we asked for. Builder [name removed] : The least that we talk about him the better it is. He doesn't remember or takes notes on what is discussed and agreed upon in the previous meetings.

2.3
Verified Homeowner
Frisco, on Jun 14, 2021

Good information and quick fixing of issues

4.6
Verified Homeowner
Frisco, on Sep 17, 2021

They are great!

5.0
Verified Homeowner
Frisco, TX, on Nov 11, 2021

Great People (Sales Person and Construction Manager). Always available to help and answer my questions

5.0
Verified Homeowner
Frisco, on Mar 07, 2021

We thoroughly enjoyed working with [name removed]. He worked very hard to answer all of our questions and concerns.

5.0
Verified Homeowner
Frisco, on Jun 10, 2021

Working with [name removed] was a good experience

3.6
Verified Homeowner
Frisco, TX, on Aug 06, 2021

Everyone in this process is very helpful including sale person. [name removed], my sale person from shaddock home, is extremely friendly. She guided us in each and every steps. It's speechless experience. I just love her.

5.0
Verified Homeowner
Frisco, on Mar 06, 2021

The warranty person - [name removed] has been great

4.1
Verified Homeowner
Frisco, on May 22, 2021

I like the quality of the home

3.2
Verified Homeowner
Frisco, TX, on Jul 13, 2021

The builder - [name removed] is not easy to get hold of, communication is lack.

3.8
Verified Homeowner
Frisco, on Jan 21, 2021

Liked the timely responses for the service requests.

4.4
Verified Homeowner
Frisco, on May 19, 2021

Quality

3.5
Verified Homeowner
Frisco, TX, on Jul 07, 2021

Builder didn’t complete the broken, missed work pointed out and documented before move in. Kitchen cabinets are broken inside, which didn’t fix and stairs has gaps - that’s not fixed. Window meshes aren’t fixed. Painting in the office room has patches and unfinished, even at the finished places painting is coming out. Rugs patches on the floor isn’t cleaned as requested. There are so many issues like this.

4.1
Verified Homeowner
Frisco, on Jan 20, 2021

Warranty services are not up to the mark and current construction going on in front of our house recently on monday January 18 that’s was a fire accident and it burnt the front yard grass and no one bothered to inform us and it was shaddock builders .hopefully shaddock will address this and replace the grass and check the electric ground equipment which was near the fire accident for our safety.

4.2
Verified Homeowner
Frisco, on May 06, 2021

I was given in writing by shaddock that the issue of water being collected on the side of the house will be resolved. But it wasn't.

3.3
Verified Homeowner
Frisco, TX, on Jun 29, 2021

Overall great quality from [name removed] and I am very happy with my home, would purchase from [name removed] again. [name removed] continues to be responsive on any questions I have, especially on follow up items as we continue to work supplier issues to resolution. Individual Contractors/ Suppliers (ie cabinets, flooring/framers, electric, tile, windows, etc.) had poor internal quality controls on sevices performed. The lack of suppliers attention to detail and quality of services performed forced [name removed] and/or me to identify VERY evident quality issues on suppliers' work subsequent to "job completion". This inexcusable inattention to detail in supplier effort required/s additional rework & has resulted in copious amounts of valuable time wasted by all to follow up/deal with such issues which could and should have been rectified prior to individual suppliers identifying effort as complete.

4.9
Verified Homeowner
Frisco, TX, on Jun 29, 2021

[name removed] is the best sales manager we ever met. She is always quick in response and honest with all your questions.

3.8
Verified Homeowner
Frisco, TX, on Jun 20, 2021

Overall, my purchase experience was smooth. I worked with [name removed] and [name removed] who were both wonderful to work with. I was an out of state buyer and so much of my process was managed remotely. [name removed] was great to work with and actively communicated with me over the course of the build process. And [name removed] was great to work with as well in terms of responding to my feedback. I am a happy buyer.

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Mar 07, 2022

1. Liked the experience of contract sign-up, exterior and interior design selections both with [name removed] and at the design center, and all the documentation process made easy with DocuSign 2. Liked [name removed]'s handling of the entire process start to finish. Liked his orientation before move-in, and he took care of the items we wanted corrected/fixed before/during move-in 3. Didn't like the somewhat long delays during the construction phase but I understand it wasn't much in anyone's control.

4.9
Verified Homeowner
Frisco, TX, on Feb 06, 2022

We really like our sales [name removed]. She was really patient and went through every detail with us. This house took more than a year from the date we signed the contract to finish. We went to check on the process of the house every week. We knew there were supply shortage which was causing delay, but the thing we didn't understand was when we saw something wasn't right we told [name removed] immediately, he always said he would look into it, but he never did such as the kitchen sink wasn't in the right position when the concrete were poured. If he could've gotten someone to move it to the right position before the hardwood floor were placed, the floor will not be uneven and the kitchen island will be leveled. There were A/C issues unsolved on the date we closed the house. The purchase experience with [name removed] was really wonderful, but the whole building process with contractor were lack of communication and sometime got ignored.

3.8
Verified Homeowner
Frisco, TX, on Jan 14, 2022

Sales [name removed] was supposed to send weekly Communication - Which Didn't happen and on top of which she Said at least you are getting your home. Most things were not told or transparent. Example : Missed Placing windows order till March , but was told that they are placed in December 2020 itself. They are a ton of things. [name removed] Appointment : My [name removed] Appointment was postponed by [name removed] consultant which pushed me into the crowd and I have to wait for 6 more months to get to Home. Options were not walked through even after we asked for. Builder [name removed] : The least that we talk about him the better it is. He doesn't remember or takes notes on what is discussed and agreed upon in the previous meetings.

2.3
Verified Homeowner
Frisco, TX, on Nov 11, 2021

Great People (Sales Person and Construction Manager). Always available to help and answer my questions

5.0
Verified Homeowner
Frisco, TX, on Aug 06, 2021

Everyone in this process is very helpful including sale person. [name removed], my sale person from shaddock home, is extremely friendly. She guided us in each and every steps. It's speechless experience. I just love her.

5.0
Verified Homeowner
Frisco, TX, on Jul 13, 2021

The builder - [name removed] is not easy to get hold of, communication is lack.

3.8
Verified Homeowner
Frisco, TX, on Jul 07, 2021

Builder didn’t complete the broken, missed work pointed out and documented before move in. Kitchen cabinets are broken inside, which didn’t fix and stairs has gaps - that’s not fixed. Window meshes aren’t fixed. Painting in the office room has patches and unfinished, even at the finished places painting is coming out. Rugs patches on the floor isn’t cleaned as requested. There are so many issues like this.

4.1
Verified Homeowner
Frisco, TX, on Jun 29, 2021

Overall great quality from [name removed] and I am very happy with my home, would purchase from [name removed] again. [name removed] continues to be responsive on any questions I have, especially on follow up items as we continue to work supplier issues to resolution. Individual Contractors/ Suppliers (ie cabinets, flooring/framers, electric, tile, windows, etc.) had poor internal quality controls on sevices performed. The lack of suppliers attention to detail and quality of services performed forced [name removed] and/or me to identify VERY evident quality issues on suppliers' work subsequent to "job completion". This inexcusable inattention to detail in supplier effort required/s additional rework & has resulted in copious amounts of valuable time wasted by all to follow up/deal with such issues which could and should have been rectified prior to individual suppliers identifying effort as complete.

4.9
Verified Homeowner
Frisco, TX, on Jun 29, 2021

[name removed] is the best sales manager we ever met. She is always quick in response and honest with all your questions.

3.8
Verified Homeowner
Frisco, TX, on Jun 20, 2021

Overall, my purchase experience was smooth. I worked with [name removed] and [name removed] who were both wonderful to work with. I was an out of state buyer and so much of my process was managed remotely. [name removed] was great to work with and actively communicated with me over the course of the build process. And [name removed] was great to work with as well in terms of responding to my feedback. I am a happy buyer.

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Jun 22, 2022

The warranty service is always available whenever we find any issues of our house. The online process is very effective and efficient. And the customer service contact for our community is very friendly and always willing to help.

4.6
Verified Homeowner
Frisco, on Dec 02, 2021

Excellent service, immediate response when we open the ticket..no need to follow up

5.0
Verified Homeowner
Frisco, on Nov 20, 2021

[name removed] is a great warranty manager, he response to our request very fast, and solved all our issues as soon as he can.

5.0
Verified Homeowner
Frisco, on Sep 17, 2021

They are great!

5.0
Verified Homeowner
Frisco, on Mar 07, 2021

We thoroughly enjoyed working with [name removed]. He worked very hard to answer all of our questions and concerns.

5.0
Verified Homeowner
Frisco, on Mar 06, 2021

The warranty person - [name removed] has been great

4.1
Verified Homeowner
Frisco, on Jan 21, 2021

Liked the timely responses for the service requests.

4.4
Verified Homeowner
Frisco, on Jan 20, 2021

Warranty services are not up to the mark and current construction going on in front of our house recently on monday January 18 that’s was a fire accident and it burnt the front yard grass and no one bothered to inform us and it was shaddock builders .hopefully shaddock will address this and replace the grass and check the electric ground equipment which was near the fire accident for our safety.

4.2
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Aug 25, 2021

Best warranty service

4.9
Verified Homeowner
Frisco, on Jun 17, 2021

I like overall quality of the house the only thing I dislike is my backyard side water clogging. [name removed] would have been corrected these error as they were aware of this issue as rest of the builders did In our community..

3.8
Verified Homeowner
Frisco, on Jun 14, 2021

Likes: 1The no pressure buying experience. 2.The amount of customization options 3. friendly sales person, friendly build manager and 4 Post closure warranty services

4.2
Verified Homeowner
Frisco, on Jun 14, 2021

Good information and quick fixing of issues

4.6
Verified Homeowner
Frisco, on Jun 10, 2021

Working with [name removed] was a good experience

3.6
Verified Homeowner
Frisco, on May 22, 2021

I like the quality of the home

3.2
Verified Homeowner
Frisco, on May 19, 2021

Quality

3.5
Verified Homeowner
Frisco, on May 06, 2021

I was given in writing by shaddock that the issue of water being collected on the side of the house will be resolved. But it wasn't.

3.3
Verified Homeowner