Top Homebuilder Ratings & Reviews

Shaddock Homes

Whitestone Estates

43 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.9

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.8

Community Profile

Whitestone Estates is located in the convenient, yet quiet area of Parker, Texas. This 450-acre master planned community will feature homesites ranging from 1 to 2 acres, a central 4-acre neighborhood park and pocket ponds within walking distance of your home.





Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Parker, on Apr 28, 2021

The quality and the great cooperation we got from [name removed], our construction manager

4.2
Verified Homeowner
Parker, on Jun 09, 2021

I have been very pleased with the professionalism shown by [name removed]. The few times I have needed issues addressed he was prompt and thorough. I would highly recommend [name removed] to anyone.

5.0
Verified Homeowner
Parker, TX, on Jun 22, 2021

Everything went as smooth as possible

5.0
Verified Homeowner
Parker, on Nov 15, 2020

I bought a spec house, but I like the house design and quality

4.7
Verified Homeowner
Parker, TX, on Jan 30, 2021

I had a wonderful experience with [name removed] and [name removed]. [name removed] especially was very helpful and walked me through the building process.

4.6
Verified Homeowner
Parker, on Mar 03, 2021

5 months into it and some cold temperatures, our water heater broke down. Speaking to other neighbors, they did not experience this so this leads me to believe that the installation was not up to the quality required or faulty device. Of course, they refuse to cover this under warranty. We agreed to cover this out of our pockets and they have declined to make the repairs.

3.2
Verified Homeowner
Parker, on Oct 13, 2020

We love our [name removed] home in [name removed] [name removed]! We fell in love with it and are still in love with our home! The few minor problems that we have encountered have been addressed by [name removed] our [name removed] warranty representative in a timely and professional manner. He has great communication and and always follows up to make sure the repairs were completed by the repair subs. We appreciate [name removed] and [name removed] homes warranty department! [name removed] and [name removed] 4706 [name removed] Drive [name removed] Texas 75002

5.0
Verified Homeowner
Parker, TX, on Nov 12, 2020

We loved working with [name removed] and [name removed] as they guided us through the process from concept to execution

5.0
Verified Homeowner
Parker, on Feb 05, 2021

I liked the prompt solutions to the problems.

5.0
Verified Homeowner
Parker, on Jul 24, 2020

The build process was frustratingly awful compared to the rest of the experience. Home building, no matter what, is both a rush of excitement and terror. Most of the staff at [name removed] was really good at showcasing a high level of transparency. They helped us understand the balance that is at play between various trades and factors. During pre-sales and design process, we never felt like anyone tried to up-sell to us and instead worked to understand our needs and that our wishes were met. They were genuine and honest. The build process was anything but that. We understand trades can be lazy. We understand that nothing is ever perfect. Most of [name removed] staff didn't try to hide the complexities of home building, and instead embraced a level of transparency that is quite refreshing and helped instill a spirit of partnership. The culture among the construction management was anything but that. Excuses and lies and lack of any essence of transparency. Stories that changed as soon as we visited in person, or CC'd management on emails. We could not trust the most important part of our home building experience. While this may very well be the blame of a single bad actor, I have not seen any sign of management taking responsibility or recognizing an outage. We have shared stories with neighbors and others and it is obvious this experience is not unique to us. Moving to post-move in and warranty stage. While [name removed] was here I submitted 5-6 warranty requests that got the run around for months. Several phone calls, no updates. Some things fixed and scheduled with trades showing up with no notice. Finally once [name removed] took over he got things squared away almost immediately. And with the same transparency, honesty, and partnership mentality we experienced with most [name removed] staff. Overall, [name removed] has been very difficult to work with, and has had the most repeat visits for warranty work.

3.8
Verified Homeowner
Parker, TX, on Oct 25, 2020

I liked the fact that everyone wanted to make sure we were happy with the home, on all aspects.

4.9
Verified Homeowner
Parker, on Dec 16, 2020

We had someone out to help us with a dishwasher problem. He gave us excellent service and fixed the problem. We also had grouting gaps on the kitchen cabinets and were concerned about water getting through and cause black mold. The molding was redone and fine now. One disappointment is that we have been unable to use the master tub because there is no hot water available there. [name removed] was by yesterday and said the problem appears to be a plumbing issue. The valve that switches from cold to hot appears to not be working. We were hopeful not to have to wait 12 months to be able to use that tub.

4.9
Verified Homeowner
Parker, on Jan 24, 2020

[name removed] is a great sales rep.

4.7
Verified Homeowner
Parker, on Jul 16, 2020

[name removed] service has been prompt and efficient. Everything has been taken care of with friendly service.

5.0
Verified Homeowner
Parker, TX, on Sep 05, 2020

We had very good experience with [name removed], [name removed] and [name removed] during the contract through Move in.

5.0
Verified Homeowner
Parker, on Sep 11, 2019

I love my home. The quality overall far surpasses other builders. When issues have come up [removed] was eager to remedy the situation. Staff are personable and professional.

4.8
Verified Homeowner
Parker, on May 13, 2020

The ease of filing a warranty claim and the communication has been great!

4.9
Verified Homeowner
Parker, TX, on Aug 07, 2020

Loved my building manager, [name removed]. He treated this house as if it was his own. Was very accessible, responsive and extremely courteous.

4.9
Verified Homeowner
Parker, on Aug 26, 2019

[removed] is the best part

1.5
Verified Homeowner
Parker, on Mar 01, 2020

[name removed] is really easy to work with and is just a downright good human being. Super transparent, honest, and responsive. It is obvious he does his job well and cares about it.

4.0
Verified Homeowner
Parker, TX, on Jul 12, 2020

Everyone involved in this process, particularly [name removed] and [name removed], were very responsive to our questions. They also did everything they could do and did succeed at enabling us to close on the house and move in on an accelerated schedule.

5.0
Verified Homeowner
Parker, on Feb 16, 2020

The warranty service/customer care experience is not good. It is so hard to submit a request and it takes very long to resolve any request. There is a big communication issue!

2.2
Verified Homeowner
Parker, TX, on Jun 07, 2020

Great communication, easy to work with, and overall great customer service.

4.8
Verified Homeowner
Parker, on Aug 24, 2019

They take care of the issues and the portal for submitting problems is quick and easy.

4.9
Verified Homeowner
Parker, TX, on Jun 02, 2020

Sales [name removed] - kept us informed of expectations and addressed our needs timely. Very pleasant And personable to work with. The direction and knowledge she shared throughout the process made it enjoyable. Builder [name removed] was attentive to our needs, helpful and worked to ensure we were pleased and our questions addressed consistently. We can count on [name removed]. The contract and build process was the smoothest we’ve experienced with 4 new builds over the years with different builders. Willowbend Mortgage - easiest loan experience we’ve dealt with from paperwork to closing - glad they are a partner of [name removed] [name removed].

4.9
Verified Homeowner
Parker, on Jul 18, 2019

The easy and availability to submit a warranty request. [removed] to mention the responsiveness as well.

4.5
Verified Homeowner
Parker, TX, on Feb 08, 2020

This was a spec house and I was happy with the feedback from the inspector's report. He said the house was built well!

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Parker, TX, on Jun 22, 2021

Everything went as smooth as possible

5.0
Verified Homeowner
Parker, TX, on Jan 30, 2021

I had a wonderful experience with [name removed] and [name removed]. [name removed] especially was very helpful and walked me through the building process.

4.6
Verified Homeowner
Parker, TX, on Nov 12, 2020

We loved working with [name removed] and [name removed] as they guided us through the process from concept to execution

5.0
Verified Homeowner
Parker, TX, on Oct 25, 2020

I liked the fact that everyone wanted to make sure we were happy with the home, on all aspects.

4.9
Verified Homeowner
Parker, TX, on Sep 05, 2020

We had very good experience with [name removed], [name removed] and [name removed] during the contract through Move in.

5.0
Verified Homeowner
Parker, TX, on Aug 07, 2020

Loved my building manager, [name removed]. He treated this house as if it was his own. Was very accessible, responsive and extremely courteous.

4.9
Verified Homeowner
Parker, TX, on Jul 12, 2020

Everyone involved in this process, particularly [name removed] and [name removed], were very responsive to our questions. They also did everything they could do and did succeed at enabling us to close on the house and move in on an accelerated schedule.

5.0
Verified Homeowner
Parker, TX, on Jun 07, 2020

Great communication, easy to work with, and overall great customer service.

4.8
Verified Homeowner
Parker, TX, on Jun 02, 2020

Sales [name removed] - kept us informed of expectations and addressed our needs timely. Very pleasant And personable to work with. The direction and knowledge she shared throughout the process made it enjoyable. Builder [name removed] was attentive to our needs, helpful and worked to ensure we were pleased and our questions addressed consistently. We can count on [name removed]. The contract and build process was the smoothest we’ve experienced with 4 new builds over the years with different builders. Willowbend Mortgage - easiest loan experience we’ve dealt with from paperwork to closing - glad they are a partner of [name removed] [name removed].

4.9
Verified Homeowner
Parker, TX, on Feb 08, 2020

This was a spec house and I was happy with the feedback from the inspector's report. He said the house was built well!

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Parker, on Jun 09, 2021

I have been very pleased with the professionalism shown by [name removed]. The few times I have needed issues addressed he was prompt and thorough. I would highly recommend [name removed] to anyone.

5.0
Verified Homeowner
Parker, on Mar 03, 2021

5 months into it and some cold temperatures, our water heater broke down. Speaking to other neighbors, they did not experience this so this leads me to believe that the installation was not up to the quality required or faulty device. Of course, they refuse to cover this under warranty. We agreed to cover this out of our pockets and they have declined to make the repairs.

3.2
Verified Homeowner
Parker, on Feb 05, 2021

I liked the prompt solutions to the problems.

5.0
Verified Homeowner
Parker, on Dec 16, 2020

We had someone out to help us with a dishwasher problem. He gave us excellent service and fixed the problem. We also had grouting gaps on the kitchen cabinets and were concerned about water getting through and cause black mold. The molding was redone and fine now. One disappointment is that we have been unable to use the master tub because there is no hot water available there. [name removed] was by yesterday and said the problem appears to be a plumbing issue. The valve that switches from cold to hot appears to not be working. We were hopeful not to have to wait 12 months to be able to use that tub.

4.9
Verified Homeowner
Parker, on Jul 16, 2020

[name removed] service has been prompt and efficient. Everything has been taken care of with friendly service.

5.0
Verified Homeowner
Parker, on May 13, 2020

The ease of filing a warranty claim and the communication has been great!

4.9
Verified Homeowner
Parker, on Mar 01, 2020

[name removed] is really easy to work with and is just a downright good human being. Super transparent, honest, and responsive. It is obvious he does his job well and cares about it.

4.0
Verified Homeowner
Parker, on Feb 16, 2020

The warranty service/customer care experience is not good. It is so hard to submit a request and it takes very long to resolve any request. There is a big communication issue!

2.2
Verified Homeowner
Parker, on Aug 24, 2019

They take care of the issues and the portal for submitting problems is quick and easy.

4.9
Verified Homeowner
Parker, on Jul 18, 2019

The easy and availability to submit a warranty request. [removed] to mention the responsiveness as well.

4.5
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Parker, on Apr 28, 2021

The quality and the great cooperation we got from [name removed], our construction manager

4.2
Verified Homeowner
Parker, on Nov 15, 2020

I bought a spec house, but I like the house design and quality

4.7
Verified Homeowner
Parker, on Oct 13, 2020

We love our [name removed] home in [name removed] [name removed]! We fell in love with it and are still in love with our home! The few minor problems that we have encountered have been addressed by [name removed] our [name removed] warranty representative in a timely and professional manner. He has great communication and and always follows up to make sure the repairs were completed by the repair subs. We appreciate [name removed] and [name removed] homes warranty department! [name removed] and [name removed] 4706 [name removed] Drive [name removed] Texas 75002

5.0
Verified Homeowner
Parker, on Jul 24, 2020

The build process was frustratingly awful compared to the rest of the experience. Home building, no matter what, is both a rush of excitement and terror. Most of the staff at [name removed] was really good at showcasing a high level of transparency. They helped us understand the balance that is at play between various trades and factors. During pre-sales and design process, we never felt like anyone tried to up-sell to us and instead worked to understand our needs and that our wishes were met. They were genuine and honest. The build process was anything but that. We understand trades can be lazy. We understand that nothing is ever perfect. Most of [name removed] staff didn't try to hide the complexities of home building, and instead embraced a level of transparency that is quite refreshing and helped instill a spirit of partnership. The culture among the construction management was anything but that. Excuses and lies and lack of any essence of transparency. Stories that changed as soon as we visited in person, or CC'd management on emails. We could not trust the most important part of our home building experience. While this may very well be the blame of a single bad actor, I have not seen any sign of management taking responsibility or recognizing an outage. We have shared stories with neighbors and others and it is obvious this experience is not unique to us. Moving to post-move in and warranty stage. While [name removed] was here I submitted 5-6 warranty requests that got the run around for months. Several phone calls, no updates. Some things fixed and scheduled with trades showing up with no notice. Finally once [name removed] took over he got things squared away almost immediately. And with the same transparency, honesty, and partnership mentality we experienced with most [name removed] staff. Overall, [name removed] has been very difficult to work with, and has had the most repeat visits for warranty work.

3.8
Verified Homeowner
Parker, on Jan 24, 2020

[name removed] is a great sales rep.

4.7
Verified Homeowner
Parker, on Sep 11, 2019

I love my home. The quality overall far surpasses other builders. When issues have come up [removed] was eager to remedy the situation. Staff are personable and professional.

4.8
Verified Homeowner
Parker, on Aug 26, 2019

[removed] is the best part

1.5
Verified Homeowner