Top Homebuilder Ratings & Reviews

Shaddock Homes

Whitestone Estates

40 Homeowner Reviews Completed Feb 2023 - Jul 2024

Overall Satisfaction

4.6
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.8

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.9

Installation & Workmanship

4.7

Community Profile

Whitestone Estates is located in the convenient, yet quiet area of Parker, Texas. This 450-acre master planned community will feature homesites ranging from 1 to 2 acres, a central 4-acre neighborhood park and pocket ponds within walking distance of your home.





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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Parker, TX, on May 07, 2024

We really like the people that we interacted with during the building process. Our sales person [name removed] was really helpful during the process. He used to take weekly pictures of the progress and send us. Since we were moving from [name removed] to Texas, they were really helpful. He is really courteous and would answer our calls in a very timely manner. We made a friend in Texas in [name removed] during the process. Our construction supervisor [name removed] was excellent. Very detail oriented and would help us with our questions. He has lot of knowledge in construction and would guide us through the process. Specially when we were trying to do something crazy, he would warn us. He went above and beyond in accommodating our needs during the construction process. We made another friend for life in [name removed]. I couldn't say enough about both [name removed] and [name removed] about their help to us. I would strongly recommend Shaddock Homes to our friends and family. We are already guiding our friends and family to [name removed].

4.6
Verified Homeowner
Parker, on Jun 27, 2024

What I like about the Morty Service is [name removed] get the job done when he has called on. I have had a lot of things that I had to repair in my new home and he got it done.

5.0
Verified Homeowner
Parker, on Jun 28, 2024

Excellent customer service all through the buying, building and first year ownership process. .

4.1
Verified Homeowner
Parker, TX, on Dec 03, 2023

I love everything about [name removed]

5.0
Verified Homeowner
Parker, on Jan 18, 2024

Very prompt resolution on warranty claims. All claims are addressed to my satisfaction.

4.6
Verified Homeowner
Parker, on Jun 26, 2024

The people worked to make sure we had everything we needed in our home.

4.7
Verified Homeowner
Parker, TX, on Sep 11, 2023

Professionalism of everyone I worked with, the customer service and experience.

4.9
Verified Homeowner
Parker, on Dec 22, 2023

Very responsive

4.5
Verified Homeowner
Parker, on Jun 24, 2024

Great customer service experience from day 1

5.0
Verified Homeowner
Parker, TX, on Aug 21, 2023

We liked what was committed was delivered to us

4.9
Verified Homeowner
Parker, on Dec 11, 2023

Everything with warranty has been absolutely great. [name removed] has amazing customer service and I appreciate his help immensely. My son also purchased a [name removed] home right across the street from me and we closed within a few weeks from each other, and again, [name removed], has been great. One thing that I would like to note, that has absolutely nothing to do with [name removed] or [name removed], is the paint quality of the house. The walls are unfortunately very splotchy and chalky, and any contact at all will cause the paint to scratch black. I have never encountered such a paint quality, and it really does diminish the quality of the home.

5.0
Verified Homeowner
Parker, on Jun 21, 2024

End-to-end great experience. Everyone we worked with, sales/project manager/design-center manager/warranty manager, were helpful & professional. Very attentive to our questions/requests and supported us as much as possible.

4.5
Verified Homeowner
Parker, TX, on Aug 11, 2023

Nothing, we had a great experience.

5.0
Verified Homeowner
Parker, on Dec 09, 2023

Nothing- our warranty manager, [name removed], has been nothing but amazing.

5.0
Verified Homeowner
Parker, on Mar 23, 2024

Nothing - everyone I have dealt with, from [name removed], [name removed], [name removed] and [name removed] have been a pleasure to work with.

4.4
Verified Homeowner
Parker, TX, on Aug 03, 2023

limited options or last minute change in material shortages w/o any communication

4.5
Verified Homeowner
Parker, on Dec 07, 2023

[name removed] has been great. He is very responsive and continues to communicate until our concerns have been taken care of. He also has a great sense of humor. The world would be a better place with more people like [name removed].

5.0
Verified Homeowner
Parker, on Mar 18, 2024

I love everything in the home, only thing I dislike is the paint quality. For a house this size and price, the walls, doors and cabinets scratch and stain even with the slightest touch. They will not wipe down. It cheapens the look of the entire house. Unfortunately, the paint quality of the model home was not like this.

4.3
Verified Homeowner
Parker, on May 31, 2023

Amateur work and finish.

1.7
Verified Homeowner
Parker, TX, on Jul 21, 2023

The staff at Saddock homes are so helpful. [name removed] was always prompt and great about guiding us through the process. [name removed] always went the extra mile with regard to the build. The staff at the design center were also great. My only dislike was being locked into homepro, it would have been nice to have other options.

5.0
Verified Homeowner
Parker, on Oct 24, 2023

unprofessional finish in regard to some areas related to the walls. Faucets finish is not up to standard. unfinished work on patio door, [name removed] from installation still in the reel front door still whistles due to improper installation. hardwood floor done half ass on one area in the house, still not finished even after they came by and try to fix it. In general, all they care about is selling you a house and then blame it on the warranty. I was promised that work will be done after I signed the contract but... The only good thing I can say is that they have a great warranty contact "[name removed]" he is very responsive and extremely helpful and professional. He cares about your concerns and issues.

4.4
Verified Homeowner
Parker, on Apr 25, 2023

I have disliked certain people who represent their areas of expertise. The design meeting coordinator was rude and did not adequately explain the design process to us. The warranty person never follows up on my requests when I have something I need to fix.

2.9
Verified Homeowner
Parker, on Jul 01, 2023

I appreciated the attentiveness of the sales team and the on site manager. They always listen to and fixed any concerns during the build and still come around from time to time to check in. You can still call them to ask questions and they take the time to answer them...even though my house is complete.

4.0
Verified Homeowner
Parker, TX, on Jul 08, 2023

Our construction manager, [name removed] and our sales manager, [name removed] were both great at keeping us updated on the building process and answered all of our questions!

4.9
Verified Homeowner
Parker, on Nov 09, 2021

The quality of my home and the people who are employed by [name removed]. The entire team I dealt with before I purchased and after were exceptional.

5.0
Verified Homeowner
Parker, on Feb 28, 2023

Overall it's been great. I'm very happy with [name removed]. I'm still a little frustrated with a few of the sub-contractors. I don't feel like the electrical wiring was done well. I have lost more than one freezer full of food because the circuit breaker was tripped somehow. And the first 4 weeks we had no electricity on one side of the house. The outside electrician who put in plugs for my shades actually found the problem, the electrician who built the house did not. And don't get me started on the landscaping. [name removed] league at best. But [name removed] has done well on the house itself. There will be some things to fix at the one year mark but nothing major and nothing that's just poor quality or craftsmanship.

4.2
Verified Homeowner
Parker, TX, on Jun 06, 2023

Where do I even start? Everyone that works at this company is so knowledgeable and helpful - and once you begin a new home project, they welcome you into their already close family. I have been recommending [name removed] homes to everyone! There are three specific individuals that I would like to give a shoutout to especially. These individuals are an absolute ASSET to [name removed] - our homes would not be looking the way they are without them: [name removed] at Sales, [name removed] at the Design Studio, and [name removed] our amazing construction manager. The people at Shaddock are phenomenal!

5.0
Verified Homeowner
Parker, on Apr 28, 2021

The quality and the great cooperation we got from [name removed], our construction manager

4.2
Verified Homeowner
Parker, on Jun 01, 2022

[name removed] the warranty guy is horrible. He takes forever to respond to my concerns. I’ve had issues with my noise kitchen vent hood for months. My AC distribution the house is terrible. The paint on my kitchen island comes off when I wipe it with water. I’ve brought these issues to his attention months ago and they’re still unresolved.

1.5
Verified Homeowner
Parker, TX, on Jun 04, 2023

I absolutely loved how helpful [name removed] (our sales rep), [name removed] (designer), and [name removed] was! They were always there to help us with any questions. They are awesome. Our house would not look the way it does without each and every one of those individuals!

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Parker, TX, on May 07, 2024

We really like the people that we interacted with during the building process. Our sales person [name removed] was really helpful during the process. He used to take weekly pictures of the progress and send us. Since we were moving from [name removed] to Texas, they were really helpful. He is really courteous and would answer our calls in a very timely manner. We made a friend in Texas in [name removed] during the process. Our construction supervisor [name removed] was excellent. Very detail oriented and would help us with our questions. He has lot of knowledge in construction and would guide us through the process. Specially when we were trying to do something crazy, he would warn us. He went above and beyond in accommodating our needs during the construction process. We made another friend for life in [name removed]. I couldn't say enough about both [name removed] and [name removed] about their help to us. I would strongly recommend Shaddock Homes to our friends and family. We are already guiding our friends and family to [name removed].

4.6
Verified Homeowner
Parker, TX, on Dec 03, 2023

I love everything about [name removed]

5.0
Verified Homeowner
Parker, TX, on Sep 11, 2023

Professionalism of everyone I worked with, the customer service and experience.

4.9
Verified Homeowner
Parker, TX, on Aug 21, 2023

We liked what was committed was delivered to us

4.9
Verified Homeowner
Parker, TX, on Aug 11, 2023

Nothing, we had a great experience.

5.0
Verified Homeowner
Parker, TX, on Aug 03, 2023

limited options or last minute change in material shortages w/o any communication

4.5
Verified Homeowner
Parker, TX, on Jul 21, 2023

The staff at Saddock homes are so helpful. [name removed] was always prompt and great about guiding us through the process. [name removed] always went the extra mile with regard to the build. The staff at the design center were also great. My only dislike was being locked into homepro, it would have been nice to have other options.

5.0
Verified Homeowner
Parker, TX, on Jul 08, 2023

Our construction manager, [name removed] and our sales manager, [name removed] were both great at keeping us updated on the building process and answered all of our questions!

4.9
Verified Homeowner
Parker, TX, on Jun 06, 2023

Where do I even start? Everyone that works at this company is so knowledgeable and helpful - and once you begin a new home project, they welcome you into their already close family. I have been recommending [name removed] homes to everyone! There are three specific individuals that I would like to give a shoutout to especially. These individuals are an absolute ASSET to [name removed] - our homes would not be looking the way they are without them: [name removed] at Sales, [name removed] at the Design Studio, and [name removed] our amazing construction manager. The people at Shaddock are phenomenal!

5.0
Verified Homeowner
Parker, TX, on Jun 04, 2023

I absolutely loved how helpful [name removed] (our sales rep), [name removed] (designer), and [name removed] was! They were always there to help us with any questions. They are awesome. Our house would not look the way it does without each and every one of those individuals!

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Parker, on Jun 27, 2024

What I like about the Morty Service is [name removed] get the job done when he has called on. I have had a lot of things that I had to repair in my new home and he got it done.

5.0
Verified Homeowner
Parker, on Jan 18, 2024

Very prompt resolution on warranty claims. All claims are addressed to my satisfaction.

4.6
Verified Homeowner
Parker, on Dec 22, 2023

Very responsive

4.5
Verified Homeowner
Parker, on Dec 11, 2023

Everything with warranty has been absolutely great. [name removed] has amazing customer service and I appreciate his help immensely. My son also purchased a [name removed] home right across the street from me and we closed within a few weeks from each other, and again, [name removed], has been great. One thing that I would like to note, that has absolutely nothing to do with [name removed] or [name removed], is the paint quality of the house. The walls are unfortunately very splotchy and chalky, and any contact at all will cause the paint to scratch black. I have never encountered such a paint quality, and it really does diminish the quality of the home.

5.0
Verified Homeowner
Parker, on Dec 09, 2023

Nothing- our warranty manager, [name removed], has been nothing but amazing.

5.0
Verified Homeowner
Parker, on Dec 07, 2023

[name removed] has been great. He is very responsive and continues to communicate until our concerns have been taken care of. He also has a great sense of humor. The world would be a better place with more people like [name removed].

5.0
Verified Homeowner
Parker, on May 31, 2023

Amateur work and finish.

1.7
Verified Homeowner
Parker, on Apr 25, 2023

I have disliked certain people who represent their areas of expertise. The design meeting coordinator was rude and did not adequately explain the design process to us. The warranty person never follows up on my requests when I have something I need to fix.

2.9
Verified Homeowner
Parker, on Feb 28, 2023

Overall it's been great. I'm very happy with [name removed]. I'm still a little frustrated with a few of the sub-contractors. I don't feel like the electrical wiring was done well. I have lost more than one freezer full of food because the circuit breaker was tripped somehow. And the first 4 weeks we had no electricity on one side of the house. The outside electrician who put in plugs for my shades actually found the problem, the electrician who built the house did not. And don't get me started on the landscaping. [name removed] league at best. But [name removed] has done well on the house itself. There will be some things to fix at the one year mark but nothing major and nothing that's just poor quality or craftsmanship.

4.2
Verified Homeowner
Parker, on Jun 01, 2022

[name removed] the warranty guy is horrible. He takes forever to respond to my concerns. I’ve had issues with my noise kitchen vent hood for months. My AC distribution the house is terrible. The paint on my kitchen island comes off when I wipe it with water. I’ve brought these issues to his attention months ago and they’re still unresolved.

1.5
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Parker, on Jun 28, 2024

Excellent customer service all through the buying, building and first year ownership process. .

4.1
Verified Homeowner
Parker, on Jun 26, 2024

The people worked to make sure we had everything we needed in our home.

4.7
Verified Homeowner
Parker, on Jun 24, 2024

Great customer service experience from day 1

5.0
Verified Homeowner
Parker, on Jun 21, 2024

End-to-end great experience. Everyone we worked with, sales/project manager/design-center manager/warranty manager, were helpful & professional. Very attentive to our questions/requests and supported us as much as possible.

4.5
Verified Homeowner
Parker, on Mar 23, 2024

Nothing - everyone I have dealt with, from [name removed], [name removed], [name removed] and [name removed] have been a pleasure to work with.

4.4
Verified Homeowner
Parker, on Mar 18, 2024

I love everything in the home, only thing I dislike is the paint quality. For a house this size and price, the walls, doors and cabinets scratch and stain even with the slightest touch. They will not wipe down. It cheapens the look of the entire house. Unfortunately, the paint quality of the model home was not like this.

4.3
Verified Homeowner
Parker, on Oct 24, 2023

unprofessional finish in regard to some areas related to the walls. Faucets finish is not up to standard. unfinished work on patio door, [name removed] from installation still in the reel front door still whistles due to improper installation. hardwood floor done half ass on one area in the house, still not finished even after they came by and try to fix it. In general, all they care about is selling you a house and then blame it on the warranty. I was promised that work will be done after I signed the contract but... The only good thing I can say is that they have a great warranty contact "[name removed]" he is very responsive and extremely helpful and professional. He cares about your concerns and issues.

4.4
Verified Homeowner
Parker, on Jul 01, 2023

I appreciated the attentiveness of the sales team and the on site manager. They always listen to and fixed any concerns during the build and still come around from time to time to check in. You can still call them to ask questions and they take the time to answer them...even though my house is complete.

4.0
Verified Homeowner
Parker, on Nov 09, 2021

The quality of my home and the people who are employed by [name removed]. The entire team I dealt with before I purchased and after were exceptional.

5.0
Verified Homeowner
Parker, on Apr 28, 2021

The quality and the great cooperation we got from [name removed], our construction manager

4.2
Verified Homeowner