Top Homebuilder Ratings & Reviews

Shaddock Homes

Lakes At Legacy

25 Homeowner Reviews Completed Jul 2020 - Jul 2021

Overall Satisfaction

4.2
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.3

Construction Experience

3.5

Customer Care Experience

4.4

Home Readiness

3.8

Installation & Workmanship

4.3

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Prosper, on Jun 10, 2021

When they do show up - they finally mostly get the problems fixed... I still need to report the flooring - as we were told it would improve after moving all of the furniture in and walking on it - but it still has air gaps and pops when you walk over it... with all the other things we have had -makes me wonder what else was built/installed/wired incorrectly...

4.0
Verified Homeowner
Prosper, TX, on Jun 20, 2021

Like: The build process was seamless for our family. With it being our first time building, we probably asked a lot of questions but our [name removed] team would answer all of our questions we had. Improvements: More up to date selections at design center. Also, The ability to actually see all your selections on a screen put together. It was very hard to try and pick all your selections and try to imagine what it would look like. When paying over half a million dollars for a home, this should be a standard.

4.8
Verified Homeowner
Prosper, on May 10, 2021

Any warranty issues are addressed quickly. The one item that has never been addressed is the backyard drainage. It was pointed out to fix but it has not been done. We get water backed up from the rain and floods the yard.

4.5
Verified Homeowner
Prosper, TX, on May 13, 2021

The only thing I did not like were the delays but due to many circumstances outside of our CMs control there wasnt much that could be done. We are completely satisfied and so happy with the quality of our property and the two point people we dealt with along the way the most, [name removed] and [name removed]. Those two were amazing, so informative, communicative and attentive.

5.0
Verified Homeowner
Prosper, on Mar 14, 2021

Quick acknowledgment of my tickets

4.5
Verified Homeowner
Prosper, TX, on Apr 14, 2021

I loved working with Jackie Lillis. She truly made all the difference.

5.0
Verified Homeowner
Prosper, TX, on Oct 06, 2020

Slight inconsistencies with communication resulted in some requests not being fulfilled. However, the team was able to come through closer to the end of the project to deliver the excellence expected by the builder's reputation.

4.7
Verified Homeowner
Prosper, on Feb 15, 2021

So Far everything seems ok. Just one open items left from closing

4.3
Verified Homeowner
Prosper, TX, on Oct 05, 2020

All was good but there was a confusion around home appraisal That caused closing to be moved twice.

4.5
Verified Homeowner
Prosper, on Feb 01, 2021

I am disappointed with the overall construction. Also, when we reach out things are not taken care of in a timely manner. [name removed] is also unprofessional and rude when it comes to his emails.

1.3
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Jun 20, 2021

Like: The build process was seamless for our family. With it being our first time building, we probably asked a lot of questions but our [name removed] team would answer all of our questions we had. Improvements: More up to date selections at design center. Also, The ability to actually see all your selections on a screen put together. It was very hard to try and pick all your selections and try to imagine what it would look like. When paying over half a million dollars for a home, this should be a standard.

4.8
Verified Homeowner
Prosper, TX, on May 13, 2021

The only thing I did not like were the delays but due to many circumstances outside of our CMs control there wasnt much that could be done. We are completely satisfied and so happy with the quality of our property and the two point people we dealt with along the way the most, [name removed] and [name removed]. Those two were amazing, so informative, communicative and attentive.

5.0
Verified Homeowner
Prosper, TX, on Apr 14, 2021

I loved working with Jackie Lillis. She truly made all the difference.

5.0
Verified Homeowner
Prosper, TX, on Oct 06, 2020

Slight inconsistencies with communication resulted in some requests not being fulfilled. However, the team was able to come through closer to the end of the project to deliver the excellence expected by the builder's reputation.

4.7
Verified Homeowner
Prosper, TX, on Oct 05, 2020

All was good but there was a confusion around home appraisal That caused closing to be moved twice.

4.5
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Prosper, on Jun 10, 2021

When they do show up - they finally mostly get the problems fixed... I still need to report the flooring - as we were told it would improve after moving all of the furniture in and walking on it - but it still has air gaps and pops when you walk over it... with all the other things we have had -makes me wonder what else was built/installed/wired incorrectly...

4.0
Verified Homeowner
Prosper, on May 10, 2021

Any warranty issues are addressed quickly. The one item that has never been addressed is the backyard drainage. It was pointed out to fix but it has not been done. We get water backed up from the rain and floods the yard.

4.5
Verified Homeowner
Prosper, on Mar 14, 2021

Quick acknowledgment of my tickets

4.5
Verified Homeowner
Prosper, on Feb 15, 2021

So Far everything seems ok. Just one open items left from closing

4.3
Verified Homeowner
Prosper, on Feb 01, 2021

I am disappointed with the overall construction. Also, when we reach out things are not taken care of in a timely manner. [name removed] is also unprofessional and rude when it comes to his emails.

1.3
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet