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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Frisco, TX, on Feb 14, 2024
We are genuinely impressed with the construction and quality of the house and we highly value [name removed]'s approach to overseeing the entire process. [name removed]'s consistently welcoming and professional demeanor throughout our interactions stands out as a highlight of our experience. His ability to make us feel valued and heard, despite the process not being without its flaws, has not gone unnoticed. However, we do have some reservations regarding the incomplete tasks that were identified in our final walk-through on the day of closing, which remain unfinished. We are also awaiting the finalization of the walk-through paperwork and would appreciate an estimated timeline for the completion of these pending tasks. Despite these concerns, it's important to recognize the strengths of our experience. [name removed]'s effective management style, combined with the exceptional quality of the house, are the most noteworthy aspects for us. We are hopeful that the remaining issues will be addressed in a timely manner, further solidifying our positive impression of the entire process
Frisco, on Jun 12, 2024
[name removed] from [name removed]'s Warranty [name removed] consistently delivers outstanding support. He provides detailed explanations and effective solutions with great patience. We've worked with [name removed] on several tickets, and each time we've had a pleasant and productive experience. His professionalism, dedication to resolving issues, and proactive approach to customer service are truly commendable. [name removed] goes above and beyond to ensure our concerns are addressed promptly and thoroughly.
Frisco, on Mar 16, 2023
I raised a concern that the fire alarm is installed at 22 ft ceiling instead of installing at an accessible location . My inspector confirmed that the alarm could have been installed at convenient location. [name removed] is aware of our situation and didn't want to address this issue. I would not recommend for my friends to be in similar situation where the builder doesn't want to ensure that owners' needs are met.
Frisco, TX, on Apr 21, 2023
Overall I am satisfied with the progress made . Construction manager completed all the work on time as he committed. [name removed] and [name removed] were very friendly and always accessible for us.
Frisco, on Mar 19, 2024
Immediate response from the warranty service. Easy access over phone and healthy conversation all the time about the issues reported.
Frisco, TX, on Nov 06, 2022
No timely updates. No transparency about building process.
Frisco, on Feb 21, 2023
The design studio was the worst experience of the entire home building process, [name removed] clearly didn't enjoy her job and it reflected on how she dealt with us. [name removed] many options given. Anything and everything that we asked for a straight up NO and there was 0 effort to envision what their customer needs. Would not recommend to anyone else. Apart from [name removed], the warranty claims within the first is such an inefficient process, no one really cares what I am asking for. I really wanted to like shaddock and the home building experience.
Frisco, TX, on Aug 12, 2022
I like the way house was built as per the selections made by us at design center and structural upgrades as well except very few compromises because of supply chain issues.
Frisco, on Sep 28, 2022
likes: Warranty on house gives peace of mind. Ticketing system is helpful in addressing our issues. Dislikes: Appliances warranty card and information is not handed over to me. The builder installed the fire alarm on the highest point of the ceiling(22 ft). Eventhough according to city code, he could have installed 3 ft away from the edge of the vent. When pointed out, [name removed](builder) dismissed our concern although our ask is valid according to the city code. A similar model house doesn’t have the alarm at the 22 ft. Ceiling, as it is inconveniently installed in our house.
Frisco, on Dec 15, 2022
I like [name removed], [name removed] and JJ will take responsibility and take care of things. My home was delayed a lot which I don’t like.
Frisco, on Oct 12, 2021
1. Lack of ownership and commitment like not meeting commitments provided in contract and ensuring closure are done properly. 2. Infact [name removed] owes me $900 which I gave up after multiple followups. 3. Talking only about contract terms and conditions instead of fixing the actual issue. While the warranty manager knows some items cannot be checked during closing. 4. Quality of the flooring is very bad in 1st floor. 5. Supporting wood is seen through the Window but no one cares about it.
Frisco, TX, on May 19, 2022
The quality of house is not good, there are lot of cracks in the garage, when I asked to my builder he didn't fill the cracks even if cracks are big. And lot of damages for stairs , and Garage entry door is damaged, But builder didn't replace, he just applied some fillings. my assumption is [name removed] is great builder, My builder is doing patch work. And he did not delivered the house as expected it took more than a year.
Frisco, TX, on May 14, 2022
I like the staff has continued communication throughout the whole process.
Frisco, TX, on Apr 15, 2022
Time Delays 1. There were severe time delays for us right off the bat, and I think we broke the record in [name removed]'s history as one of the longest in Production. All in all, it took 16 months from contract to closing. 2. Everyone else who wrote contract with us has either windows or bricks that were delayed. We are the only one for whom both got delayed months on end for each. Materials Quality/Missing Items that were in contract 1. The materials/quality that was part of the contract have been heavily altered. Our lumber sat on the lot for 45 days in the rainy May 2021. 2. We did not get Radiant barrier as promised in the contract. 3. We are one of the very few homes who got inferior windows (JELD WEN) while everyone else who built with [name removed] got Boral windows. JELD WEN have low R values and are not rated Energy Efficient for Dallas summers. They are rated energy efficient only for the Northern States summers. 4. Our windows are not finished properly and were leaking water in to the home after closing. 5. Our Bricks were delayed for multiple months and at the end, we got very poor quality bricks which are comparable to DR [name removed] homes. 6. We did not get certain items like garage door keypads that were part of the contract.
Frisco, on Aug 16, 2022
Our Warranty manager is great! [name removed] is readily available at any time to hear out our problems and finds solutions to them. He has proactively come and fixed some minor issues himself.
Frisco, on Jun 29, 2022
[name removed] and [name removed] helped me all the time and delivered proper home to us. We had some delay in getting home due to windows issues.
Frisco, on Jan 10, 2022
There's one window needs to replaced and there are some minor issues with the construction.
Frisco, TX, on Jan 14, 2022
There were few hardships and things I don't like being totally not flexible and the project took almost 15 months to complete etc.. and I understand these are tough times and at the end I'm okay and happy to finally close and move-in.
Frisco, TX, on Nov 11, 2021
I don’t like delays, final finished product. We have to go through multiple reviews. I like the fact the quality is much better than other builders.
Frisco, on Dec 29, 2021
Sales agent [name removed] did not add what I wanted even though I was ready to pay extra money for boxout windows. In the living area the can lights not placed in the order the entire view is not well. [name removed] is the worest builder I have ever seen. The warranty requests not fixing successfully and they are mentioning it is not covered under warranty for example bathroom tiles are cracked and they did not fixed. The are dumping waste soil and materials in the empty lot next to my house intentionally.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, TX, on Feb 14, 2024
We are genuinely impressed with the construction and quality of the house and we highly value [name removed]'s approach to overseeing the entire process. [name removed]'s consistently welcoming and professional demeanor throughout our interactions stands out as a highlight of our experience. His ability to make us feel valued and heard, despite the process not being without its flaws, has not gone unnoticed. However, we do have some reservations regarding the incomplete tasks that were identified in our final walk-through on the day of closing, which remain unfinished. We are also awaiting the finalization of the walk-through paperwork and would appreciate an estimated timeline for the completion of these pending tasks. Despite these concerns, it's important to recognize the strengths of our experience. [name removed]'s effective management style, combined with the exceptional quality of the house, are the most noteworthy aspects for us. We are hopeful that the remaining issues will be addressed in a timely manner, further solidifying our positive impression of the entire process
Frisco, TX, on Apr 21, 2023
Overall I am satisfied with the progress made . Construction manager completed all the work on time as he committed. [name removed] and [name removed] were very friendly and always accessible for us.
Frisco, TX, on Nov 06, 2022
No timely updates. No transparency about building process.
Frisco, TX, on Aug 12, 2022
I like the way house was built as per the selections made by us at design center and structural upgrades as well except very few compromises because of supply chain issues.
Frisco, TX, on May 19, 2022
The quality of house is not good, there are lot of cracks in the garage, when I asked to my builder he didn't fill the cracks even if cracks are big. And lot of damages for stairs , and Garage entry door is damaged, But builder didn't replace, he just applied some fillings. my assumption is [name removed] is great builder, My builder is doing patch work. And he did not delivered the house as expected it took more than a year.
Frisco, TX, on May 14, 2022
I like the staff has continued communication throughout the whole process.
Frisco, TX, on Apr 15, 2022
Time Delays 1. There were severe time delays for us right off the bat, and I think we broke the record in [name removed]'s history as one of the longest in Production. All in all, it took 16 months from contract to closing. 2. Everyone else who wrote contract with us has either windows or bricks that were delayed. We are the only one for whom both got delayed months on end for each. Materials Quality/Missing Items that were in contract 1. The materials/quality that was part of the contract have been heavily altered. Our lumber sat on the lot for 45 days in the rainy May 2021. 2. We did not get Radiant barrier as promised in the contract. 3. We are one of the very few homes who got inferior windows (JELD WEN) while everyone else who built with [name removed] got Boral windows. JELD WEN have low R values and are not rated Energy Efficient for Dallas summers. They are rated energy efficient only for the Northern States summers. 4. Our windows are not finished properly and were leaking water in to the home after closing. 5. Our Bricks were delayed for multiple months and at the end, we got very poor quality bricks which are comparable to DR [name removed] homes. 6. We did not get certain items like garage door keypads that were part of the contract.
Frisco, TX, on Jan 14, 2022
There were few hardships and things I don't like being totally not flexible and the project took almost 15 months to complete etc.. and I understand these are tough times and at the end I'm okay and happy to finally close and move-in.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Jun 12, 2024
[name removed] from [name removed]'s Warranty [name removed] consistently delivers outstanding support. He provides detailed explanations and effective solutions with great patience. We've worked with [name removed] on several tickets, and each time we've had a pleasant and productive experience. His professionalism, dedication to resolving issues, and proactive approach to customer service are truly commendable. [name removed] goes above and beyond to ensure our concerns are addressed promptly and thoroughly.
Frisco, on Mar 19, 2024
Immediate response from the warranty service. Easy access over phone and healthy conversation all the time about the issues reported.
Frisco, on Sep 28, 2022
likes: Warranty on house gives peace of mind. Ticketing system is helpful in addressing our issues. Dislikes: Appliances warranty card and information is not handed over to me. The builder installed the fire alarm on the highest point of the ceiling(22 ft). Eventhough according to city code, he could have installed 3 ft away from the edge of the vent. When pointed out, [name removed](builder) dismissed our concern although our ask is valid according to the city code. A similar model house doesn’t have the alarm at the 22 ft. Ceiling, as it is inconveniently installed in our house.
Frisco, on Aug 16, 2022
Our Warranty manager is great! [name removed] is readily available at any time to hear out our problems and finds solutions to them. He has proactively come and fixed some minor issues himself.
Frisco, on Jun 29, 2022
[name removed] and [name removed] helped me all the time and delivered proper home to us. We had some delay in getting home due to windows issues.
Frisco, on Jan 10, 2022
There's one window needs to replaced and there are some minor issues with the construction.
Frisco, on Dec 29, 2021
Sales agent [name removed] did not add what I wanted even though I was ready to pay extra money for boxout windows. In the living area the can lights not placed in the order the entire view is not well. [name removed] is the worest builder I have ever seen. The warranty requests not fixing successfully and they are mentioning it is not covered under warranty for example bathroom tiles are cracked and they did not fixed. The are dumping waste soil and materials in the empty lot next to my house intentionally.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Mar 16, 2023
I raised a concern that the fire alarm is installed at 22 ft ceiling instead of installing at an accessible location . My inspector confirmed that the alarm could have been installed at convenient location. [name removed] is aware of our situation and didn't want to address this issue. I would not recommend for my friends to be in similar situation where the builder doesn't want to ensure that owners' needs are met.
Frisco, on Feb 21, 2023
The design studio was the worst experience of the entire home building process, [name removed] clearly didn't enjoy her job and it reflected on how she dealt with us. [name removed] many options given. Anything and everything that we asked for a straight up NO and there was 0 effort to envision what their customer needs. Would not recommend to anyone else. Apart from [name removed], the warranty claims within the first is such an inefficient process, no one really cares what I am asking for. I really wanted to like shaddock and the home building experience.
Frisco, on Dec 15, 2022
I like [name removed], [name removed] and JJ will take responsibility and take care of things. My home was delayed a lot which I don’t like.
Frisco, on Oct 12, 2021
1. Lack of ownership and commitment like not meeting commitments provided in contract and ensuring closure are done properly. 2. Infact [name removed] owes me $900 which I gave up after multiple followups. 3. Talking only about contract terms and conditions instead of fixing the actual issue. While the warranty manager knows some items cannot be checked during closing. 4. Quality of the flooring is very bad in 1st floor. 5. Supporting wood is seen through the Window but no one cares about it.