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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Mckinney, on Jul 02, 2020
Since March, my grass has been damaged due to construction next door. [name removed] was notified and I was assured that my grass would be repaired when they installed grass in the home being built. It was not installed. I have sent more than 5 reminders and pictures to both [name removed] and [name removed] and it still is not replaced. [name removed] will not even reply to my text messages. Everything has been a fight, a struggle, and complicated. My house flooded and it took 6 months to get the damage repaired and I had to do the majority MYSELF! I get we had covid but in looking at the timelines I was clearly not a priority. It boils down to communication and CARE. Both are clearly lacking.
Mckinney, TX, on Jun 19, 2020
Great communication from the salesman and the builder. They took care of all of our needs
Mckinney, on Jun 07, 2020
we closed our home on 12/31/2019 but still pending works from builder. called several times, not responding
Mckinney, TX, on Apr 28, 2020
Great construction quality and agreement speed was fairly good.
Mckinney, on Apr 08, 2020
I love everything about my home, the quality of my home versus the Grand Homes in my neighborhood is far superior. Every encounter I have had with all [name removed] employees has been amazing. I adore [name removed], my sales agent, he went above and beyond to help me add things I wanted to my home and he was a pleasure to deal with. He made purchasing my home from long distance very easy. I love my builder, [name removed], he communicated with me every step of the way and walked my house daily knowing I was not living in the metroplex. He found things and had them fixed before my final walkthrough. He worked with my parents on my behalf and again, he is amazing. I was sad when he left our neighborhood, he always has a smile on his face and I am pretty sure all my neighbors miss him as well. I also love my warranty guy, [name removed], I was again very sad when I heard he was leaving our neighborhood as well because I think he is a great asset to [name removed] and us as homeowners. He has been a pleasure to work with from day one. [name removed] is always accessible, he answers all of my calls and I feel like he has gone above and beyond getting things scheduled for me. I recommend [name removed] to anyone who asks and to anyone I meet walking the neighborhood looking to make [name removed] [name removed] their home. You have great employees and all of the subcontractors I have dealt with over the past year have been wonderful and represent your company well. I am a proud [name removed] homeowner.
Mckinney, on Feb 21, 2020
Quick call backs to questions from, both, [name removed] and [name removed]! Great guys and assets to [name removed]!
Mckinney, on Oct 15, 2019
[removed] much it is difficult to get in contact with the representative. He is typically unresponsive then after you send several emails someone will show up at our home to fix the issue. At least the issue is fixed without issue.
Mckinney, on Sep 18, 2019
I love working with [removed], my warranty manager, he is extremely responsive and gets any issues scheduled right away. Every trade that has come out to my house has been very professional and always does the repair correctly.
Mckinney, on Sep 08, 2019
The detailed explanations that we're given on all details of the home.
Mckinney, on Aug 27, 2019
Excellent service and response to questions or concerns.
Mckinney, on Aug 26, 2019
They seem like honest to goodness good people who care. Our driveway wasn't right and they took responsibility and fixed it multiple times until it was fixed. The house itself is beautiful and the quality is very good.
Mckinney, on Mar 26, 2019
Commitment to making sure everything is done right.
Mckinney, on Mar 15, 2019
[removed] has been very responsive and been quick to schedule the subs to come and fix items.
Mckinney, TX, on Feb 17, 2019
We love Shaddock Saxony's style; it's unique to DFW and was just what we were looking for. The options that y'all offer are pretty great - wood floors, painted brick, vaulted ceilings, window benches. We enjoyed working with [removed] (no longer with [removed]) and [removed]. [removed] is a truly kind guy who works to keep the homeowner happy.
Mckinney, TX, on Feb 13, 2019
The seamless process and the quality product of the home.
Mckinney, TX, on Dec 09, 2018
The straight forward nature of every conversation that we had with [removed] and [removed] going the extra mile to make sure we created a nice rock path in our backyard.
Mckinney, TX, on Sep 21, 2018
I always get immediate attention from the construction manager and sale agent.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Mckinney, TX, on Jun 19, 2020
Great communication from the salesman and the builder. They took care of all of our needs
Mckinney, TX, on Apr 28, 2020
Great construction quality and agreement speed was fairly good.
Mckinney, TX, on Feb 17, 2019
We love Shaddock Saxony's style; it's unique to DFW and was just what we were looking for. The options that y'all offer are pretty great - wood floors, painted brick, vaulted ceilings, window benches. We enjoyed working with [removed] (no longer with [removed]) and [removed]. [removed] is a truly kind guy who works to keep the homeowner happy.
Mckinney, TX, on Feb 13, 2019
The seamless process and the quality product of the home.
Mckinney, TX, on Dec 09, 2018
The straight forward nature of every conversation that we had with [removed] and [removed] going the extra mile to make sure we created a nice rock path in our backyard.
Mckinney, TX, on Sep 21, 2018
I always get immediate attention from the construction manager and sale agent.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Mckinney, on Jul 02, 2020
Since March, my grass has been damaged due to construction next door. [name removed] was notified and I was assured that my grass would be repaired when they installed grass in the home being built. It was not installed. I have sent more than 5 reminders and pictures to both [name removed] and [name removed] and it still is not replaced. [name removed] will not even reply to my text messages. Everything has been a fight, a struggle, and complicated. My house flooded and it took 6 months to get the damage repaired and I had to do the majority MYSELF! I get we had covid but in looking at the timelines I was clearly not a priority. It boils down to communication and CARE. Both are clearly lacking.
Mckinney, on Jun 07, 2020
we closed our home on 12/31/2019 but still pending works from builder. called several times, not responding
Mckinney, on Feb 21, 2020
Quick call backs to questions from, both, [name removed] and [name removed]! Great guys and assets to [name removed]!
Mckinney, on Oct 15, 2019
[removed] much it is difficult to get in contact with the representative. He is typically unresponsive then after you send several emails someone will show up at our home to fix the issue. At least the issue is fixed without issue.
Mckinney, on Sep 18, 2019
I love working with [removed], my warranty manager, he is extremely responsive and gets any issues scheduled right away. Every trade that has come out to my house has been very professional and always does the repair correctly.
Mckinney, on Mar 26, 2019
Commitment to making sure everything is done right.
Mckinney, on Mar 15, 2019
[removed] has been very responsive and been quick to schedule the subs to come and fix items.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Mckinney, on Apr 08, 2020
I love everything about my home, the quality of my home versus the Grand Homes in my neighborhood is far superior. Every encounter I have had with all [name removed] employees has been amazing. I adore [name removed], my sales agent, he went above and beyond to help me add things I wanted to my home and he was a pleasure to deal with. He made purchasing my home from long distance very easy. I love my builder, [name removed], he communicated with me every step of the way and walked my house daily knowing I was not living in the metroplex. He found things and had them fixed before my final walkthrough. He worked with my parents on my behalf and again, he is amazing. I was sad when he left our neighborhood, he always has a smile on his face and I am pretty sure all my neighbors miss him as well. I also love my warranty guy, [name removed], I was again very sad when I heard he was leaving our neighborhood as well because I think he is a great asset to [name removed] and us as homeowners. He has been a pleasure to work with from day one. [name removed] is always accessible, he answers all of my calls and I feel like he has gone above and beyond getting things scheduled for me. I recommend [name removed] to anyone who asks and to anyone I meet walking the neighborhood looking to make [name removed] [name removed] their home. You have great employees and all of the subcontractors I have dealt with over the past year have been wonderful and represent your company well. I am a proud [name removed] homeowner.
Mckinney, on Sep 08, 2019
The detailed explanations that we're given on all details of the home.
Mckinney, on Aug 27, 2019
Excellent service and response to questions or concerns.
Mckinney, on Aug 26, 2019
They seem like honest to goodness good people who care. Our driveway wasn't right and they took responsibility and fixed it multiple times until it was fixed. The house itself is beautiful and the quality is very good.