Top Homebuilder Ratings & Reviews

Shaddock Homes

Wilmeth Ridge

49 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.5

Purchase Experience

4.3

Home Personalization Experience

4.1

Construction Experience

4.8

Customer Care Experience

5.0

Home Readiness

4.6

Installation & Workmanship

4.5

Community Profile

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Mckinney, on Oct 15, 2019

[removed] much it is difficult to get in contact with the representative. He is typically unresponsive then after you send several emails someone will show up at our home to fix the issue. At least the issue is fixed without issue.

3.0
Verified Homeowner
Mckinney, on Sep 28, 2019

When I got the keys to our new home.

3.3
Verified Homeowner
Mckinney, on Sep 18, 2019

I love working with [removed], my warranty manager, he is extremely responsive and gets any issues scheduled right away. Every trade that has come out to my house has been very professional and always does the repair correctly.

5.0
Verified Homeowner
Mckinney, on Sep 10, 2019

Working with [removed] was always great.

4.1
Verified Homeowner
Mckinney, on Sep 08, 2019

The detailed explanations that we're given on all details of the home.

5.0
Verified Homeowner
Mckinney, on Aug 27, 2019

Excellent service and response to questions or concerns.

4.9
Verified Homeowner
Mckinney, on Aug 26, 2019

They seem like honest to goodness good people who care. Our driveway wasn't right and they took responsibility and fixed it multiple times until it was fixed. The house itself is beautiful and the quality is very good.

4.0
Verified Homeowner
Mckinney, on Aug 23, 2019

Spec home purchase - [removed] was wonderful. Took care all of outstanding issues immediately before move in and took care of other issues right after we moved. He is a true asset to your company.

4.4
Verified Homeowner
Mckinney, on Aug 16, 2019

How helpful [removed] was!

3.8
Verified Homeowner
Mckinney, on Jul 11, 2019

[removed] & [removed] we’re always super helpful and accommodating

5.0
Verified Homeowner
Mckinney, on Jul 06, 2019

The attentiveness to detail.

5.0
Verified Homeowner
Mckinney, on Jun 12, 2019

Sales person [removed] was outstanding. She was very helpful, professional, personable and knowledgeable. The construction manager [removed] was extremely helpful and professional. He was very conscience of our needs and concerns and addressed issues in a timely manner

4.2
Verified Homeowner
Mckinney, on Jun 11, 2019

Nothing truly stands out. The sales person ([removed]) started on the wrong foot by telling my realtor that we didn't have the money to buy the home and therefore she was not coming in on her day off. [removed] and I started to recover just as she left the company. The new sales person [removed] is TERRIBLE! He literally doesn't answer any questions, he will simply refer you to the construction manager. He only calls when he wants money for change order, etc. Even through the close, [removed] gave me another families welcome gift and had to later retrieve it and bring the one for our family. Which had my maiden last name not my marital name. If I had to name something I would go with the construction manager. Who I got to know very well since the sales person was completely useless.

3.6
Verified Homeowner
Mckinney, on May 16, 2019

It was important to us to be able to work with a builder that had the ability and was willing to do the upgrades we were going interested in adding to the home. Our requests were satisfied. The building process is very taxing and especially for perfectionists. [removed] did everything possible to meet our expectations. [removed] never made us feel we were too particular about our expectations.

4.6
Verified Homeowner
Mckinney, on May 14, 2019

I enjoy that there is a response.

3.7
Verified Homeowner
Mckinney, on May 10, 2019

Loved working with [removed] in the sales office and have enjoyed working with [removed] with [removed]. Absolutley love my builder [removed]!!!!!! He is fantastic.

4.8
Verified Homeowner
Mckinney, on May 10, 2019

Mr. [removed], the construction manager was so detail, informative, and just so helpful. His professional service that he provided is rare and you just do not see that anymore. He is and was very enjoyable to work with.

5.0
Verified Homeowner
Mckinney, on Mar 26, 2019

Commitment to making sure everything is done right.

4.8
Verified Homeowner
Mckinney, on Mar 15, 2019

[removed] has been very responsive and been quick to schedule the subs to come and fix items.

2.5
Verified Homeowner
Mckinney, on Nov 24, 2018

There are ways to reach out to higher members of the organization to expose problems

3.7
Verified Homeowner
Mckinney, on Sep 19, 2018

Quick response to water leak in our home

2.4
Verified Homeowner
Mckinney, on Aug 31, 2018

NA

3.7
Verified Homeowner
Mckinney, on Aug 21, 2018

value

3.3
Verified Homeowner
Mckinney, on Jul 06, 2018

Responses regarding warranty issues are very slow

4.2
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Mckinney, on Sep 10, 2019

Working with [removed] was always great.

4.1
Verified Homeowner
Mckinney, on Aug 23, 2019

Spec home purchase - [removed] was wonderful. Took care all of outstanding issues immediately before move in and took care of other issues right after we moved. He is a true asset to your company.

4.4
Verified Homeowner
Mckinney, on Aug 16, 2019

How helpful [removed] was!

3.8
Verified Homeowner
Mckinney, on Jul 11, 2019

[removed] & [removed] we’re always super helpful and accommodating

5.0
Verified Homeowner
Mckinney, on Jul 06, 2019

The attentiveness to detail.

5.0
Verified Homeowner
Mckinney, on Jun 12, 2019

Sales person [removed] was outstanding. She was very helpful, professional, personable and knowledgeable. The construction manager [removed] was extremely helpful and professional. He was very conscience of our needs and concerns and addressed issues in a timely manner

4.2
Verified Homeowner
Mckinney, on Jun 11, 2019

Nothing truly stands out. The sales person ([removed]) started on the wrong foot by telling my realtor that we didn't have the money to buy the home and therefore she was not coming in on her day off. [removed] and I started to recover just as she left the company. The new sales person [removed] is TERRIBLE! He literally doesn't answer any questions, he will simply refer you to the construction manager. He only calls when he wants money for change order, etc. Even through the close, [removed] gave me another families welcome gift and had to later retrieve it and bring the one for our family. Which had my maiden last name not my marital name. If I had to name something I would go with the construction manager. Who I got to know very well since the sales person was completely useless.

3.6
Verified Homeowner
Mckinney, on May 16, 2019

It was important to us to be able to work with a builder that had the ability and was willing to do the upgrades we were going interested in adding to the home. Our requests were satisfied. The building process is very taxing and especially for perfectionists. [removed] did everything possible to meet our expectations. [removed] never made us feel we were too particular about our expectations.

4.6
Verified Homeowner
Mckinney, on May 10, 2019

Loved working with [removed] in the sales office and have enjoyed working with [removed] with [removed]. Absolutley love my builder [removed]!!!!!! He is fantastic.

4.8
Verified Homeowner
Mckinney, on May 10, 2019

Mr. [removed], the construction manager was so detail, informative, and just so helpful. His professional service that he provided is rare and you just do not see that anymore. He is and was very enjoyable to work with.

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Mckinney, on Oct 15, 2019

[removed] much it is difficult to get in contact with the representative. He is typically unresponsive then after you send several emails someone will show up at our home to fix the issue. At least the issue is fixed without issue.

3.0
Verified Homeowner
Mckinney, on Sep 18, 2019

I love working with [removed], my warranty manager, he is extremely responsive and gets any issues scheduled right away. Every trade that has come out to my house has been very professional and always does the repair correctly.

5.0
Verified Homeowner
Mckinney, on May 14, 2019

I enjoy that there is a response.

3.7
Verified Homeowner
Mckinney, on Mar 26, 2019

Commitment to making sure everything is done right.

4.8
Verified Homeowner
Mckinney, on Mar 15, 2019

[removed] has been very responsive and been quick to schedule the subs to come and fix items.

2.5
Verified Homeowner
Mckinney, on Nov 24, 2018

There are ways to reach out to higher members of the organization to expose problems

3.7
Verified Homeowner
Mckinney, on Sep 19, 2018

Quick response to water leak in our home

2.4
Verified Homeowner
Mckinney, on Jul 06, 2018

Responses regarding warranty issues are very slow

4.2
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Mckinney, on Sep 28, 2019

When I got the keys to our new home.

3.3
Verified Homeowner
Mckinney, on Sep 08, 2019

The detailed explanations that we're given on all details of the home.

5.0
Verified Homeowner
Mckinney, on Aug 27, 2019

Excellent service and response to questions or concerns.

4.9
Verified Homeowner
Mckinney, on Aug 26, 2019

They seem like honest to goodness good people who care. Our driveway wasn't right and they took responsibility and fixed it multiple times until it was fixed. The house itself is beautiful and the quality is very good.

4.0
Verified Homeowner
Mckinney, on Aug 31, 2018

NA

3.7
Verified Homeowner
Mckinney, on Aug 21, 2018

value

3.3
Verified Homeowner