Top Homebuilder Ratings & Reviews

Shaddock Homes

Estates At Rockhill

40 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.4
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.6

Purchase Experience

4.7

Home Personalization Experience

4.2

Construction Experience

4.2

Customer Care Experience

4.6

Home Readiness

4.6

Installation & Workmanship

4.7

Community Profile

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Frisco, on Sep 25, 2019

Response time

5.0
Verified Homeowner
Frisco, on Aug 29, 2019

Shaddock Homes was the first builder we looked at when we decided to relocate to TX. The look, style, design, finishes, and quality stood out above the other builder homes we saw. Everyone kept in very close communication with us throughout the entire process, which was very helpful.

5.0
Verified Homeowner
Frisco, on Aug 04, 2019

It was a smooth transaction.

5.0
Verified Homeowner
Frisco, on Jun 23, 2019

They respond timely

5.0
Verified Homeowner
Frisco, on Jun 11, 2019

The people that work for [removed] here at the development ([removed] and [removed]) have made our experience awesome. They have always been there to help us in any way. I feel we have a good quality home and trust [removed] and [removed].

4.9
Verified Homeowner
Frisco, on Jun 07, 2019

the customer service manager is pretty responsive

2.5
Verified Homeowner
Frisco, on Jun 06, 2019

HVAC and plumbers called in to service heating main bath tub water temperature issue were awesome

5.0
Verified Homeowner
Frisco, on Jun 03, 2019

Prompt response

3.9
Verified Homeowner
Frisco, on May 18, 2019

The people we worked with - [removed] and [removed].

4.7
Verified Homeowner
Frisco, on May 10, 2019

Speed of process.

4.9
Verified Homeowner
Frisco, on Mar 12, 2019

Working with [removed] and [removed], they are experienced and answered every question.

4.6
Verified Homeowner
Frisco, on Mar 02, 2019

everything in the house works as expected. no flaws/damages found, except the problem we have with the side yard where there is always stagnant water. we have raised the complaint many times but nobody came to fix it. on top of it the ticket gets automatically closed without assigning to anybody.

4.0
Verified Homeowner
Frisco, on Feb 09, 2019

The entire process.

4.8
Verified Homeowner
Frisco, on Feb 05, 2019

its a beautiful house. The closing process was easy

4.4
Verified Homeowner
Frisco, on Feb 02, 2019

The representatives have responded well. The sales manager has been very helpful and supportive. The response questions have been very good.

4.4
Verified Homeowner
Frisco, on Jan 27, 2019

Transparency, professionalism, and fair treatment from all agents involved in the process.

5.0
Verified Homeowner
Frisco, on Jan 11, 2019

Confidence that any issues will be corrected.

5.0
Verified Homeowner
Frisco, on Dec 15, 2018

Flexibility. The flexibility to customize our home any way that we want. The flexibility of the construction manager and sales manager to accommodate our wants and needs.

4.8
Verified Homeowner
Frisco, on Dec 14, 2018

Great sales experience, house is great and we are enjoying the neighborhood

4.7
Verified Homeowner
Frisco, on Dec 09, 2018

good

4.1
Verified Homeowner
Frisco, on Nov 16, 2018

I do not like anything about the warranty service so far. They are slow to respond and the work is mediocre at best. In one case they caused damage to a wall that was not part of the original warranty order.

1.4
Verified Homeowner
Frisco, on Nov 14, 2018

It could have been better, it is very slow and need lot of follow up

2.7
Verified Homeowner
Frisco, on Nov 08, 2018

Buider, [removed], was very easy to work with end helped us out throughout the whole process. I was always informed of the status of the development. Salesman [removed] was also excellent to work with.

5.0
Verified Homeowner
Frisco, on Aug 15, 2018

Sales person was very helpful.

2.0
Verified Homeowner
Frisco, on Jul 22, 2018

[removed] really made it easy for us. World class service! [removed] was very patient and explained everything to us for our walk around. [removed] and Capital title was the best!!

3.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Frisco, on Aug 29, 2019

Shaddock Homes was the first builder we looked at when we decided to relocate to TX. The look, style, design, finishes, and quality stood out above the other builder homes we saw. Everyone kept in very close communication with us throughout the entire process, which was very helpful.

5.0
Verified Homeowner
Frisco, on Aug 04, 2019

It was a smooth transaction.

5.0
Verified Homeowner
Frisco, on May 18, 2019

The people we worked with - [removed] and [removed].

4.7
Verified Homeowner
Frisco, on May 10, 2019

Speed of process.

4.9
Verified Homeowner
Frisco, on Mar 12, 2019

Working with [removed] and [removed], they are experienced and answered every question.

4.6
Verified Homeowner
Frisco, on Feb 09, 2019

The entire process.

4.8
Verified Homeowner
Frisco, on Feb 05, 2019

its a beautiful house. The closing process was easy

4.4
Verified Homeowner
Frisco, on Feb 02, 2019

The representatives have responded well. The sales manager has been very helpful and supportive. The response questions have been very good.

4.4
Verified Homeowner
Frisco, on Jan 27, 2019

Transparency, professionalism, and fair treatment from all agents involved in the process.

5.0
Verified Homeowner
Frisco, on Nov 08, 2018

Buider, [removed], was very easy to work with end helped us out throughout the whole process. I was always informed of the status of the development. Salesman [removed] was also excellent to work with.

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Frisco, on Sep 25, 2019

Response time

5.0
Verified Homeowner
Frisco, on Jun 23, 2019

They respond timely

5.0
Verified Homeowner
Frisco, on Jun 07, 2019

the customer service manager is pretty responsive

2.5
Verified Homeowner
Frisco, on Jun 06, 2019

HVAC and plumbers called in to service heating main bath tub water temperature issue were awesome

5.0
Verified Homeowner
Frisco, on Jun 03, 2019

Prompt response

3.9
Verified Homeowner
Frisco, on Jan 11, 2019

Confidence that any issues will be corrected.

5.0
Verified Homeowner
Frisco, on Dec 14, 2018

Great sales experience, house is great and we are enjoying the neighborhood

4.7
Verified Homeowner
Frisco, on Dec 09, 2018

good

4.1
Verified Homeowner
Frisco, on Nov 16, 2018

I do not like anything about the warranty service so far. They are slow to respond and the work is mediocre at best. In one case they caused damage to a wall that was not part of the original warranty order.

1.4
Verified Homeowner
Frisco, on Nov 14, 2018

It could have been better, it is very slow and need lot of follow up

2.7
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Frisco, on Jun 11, 2019

The people that work for [removed] here at the development ([removed] and [removed]) have made our experience awesome. They have always been there to help us in any way. I feel we have a good quality home and trust [removed] and [removed].

4.9
Verified Homeowner
Frisco, on Mar 02, 2019

everything in the house works as expected. no flaws/damages found, except the problem we have with the side yard where there is always stagnant water. we have raised the complaint many times but nobody came to fix it. on top of it the ticket gets automatically closed without assigning to anybody.

4.0
Verified Homeowner
Frisco, on Dec 15, 2018

Flexibility. The flexibility to customize our home any way that we want. The flexibility of the construction manager and sales manager to accommodate our wants and needs.

4.8
Verified Homeowner
Frisco, on Aug 15, 2018

Sales person was very helpful.

2.0
Verified Homeowner
Frisco, on Jul 22, 2018

[removed] really made it easy for us. World class service! [removed] was very patient and explained everything to us for our walk around. [removed] and Capital title was the best!!

3.9
Verified Homeowner