Top Homebuilder Ratings & Reviews

Shaddock Homes

Estates At Rockhill

26 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.0
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

3.8

Construction Experience

4.3

Customer Care Experience

4.9

Home Readiness

4.1

Installation & Workmanship

4.4

Community Profile

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Feb 09, 2023

[name removed] centre selection and structural options not explained properly.. Lot of things we didn’t know

4.0
Verified Homeowner
Frisco, on May 17, 2023

Great quality of the work from [name removed]. Commissioned timeline to deliver my property was delayed other than that everything went well.

2.4
Verified Homeowner
Frisco, on Oct 08, 2023

delays in completing home, no response on issues after closing. had to follow with multiple people and multiple times to get any thing done.

3.6
Verified Homeowner
Frisco, TX, on Jan 25, 2023

1. Delay of house construction and I understand this across the industry. 2. Floor re-selection - I don't like the current floor(vinyl floor), initially I selected revwood and even though revwood is available on the market , asked me to select another floor with higher price (double of my original price). I did not expect this from [name removed]. This is not acceptable and very disappointed on this. I had no choice other than moving forward with higher price. I commend my construction manager [name removed] for his work and commitment. He took over from another construction manager in the middle after lot of delay. Once [name removed] took over things got moved better and he always updated me with the status. I'll recommend [name removed] for construction house for his knowledge and experience. I'll give 5 out of 5 rating for [name removed]. Sales Manager [name removed] took over this office after I signed the contract and easy to work with him. He helped me with my couple of selections which were messed up by earlier sales manager. If [name removed] wouldn't look at my selections and confirm with me I would have gotten wrong items. Thanks to [name removed]. I'll give 5 out of 5 rating for [name removed]. [name removed] is always welcomed us when we had any questions. She is there at the office from signing the contract to closing my house. She did not treat us differently based the situation and always positive interaction/experience with her.

4.1
Verified Homeowner
Frisco, on Apr 02, 2023

The issues that were reported are being addressed. However, one major issue that I've is the bricks that are installed on my home; most of the bricks are deformed and they are all over the walls. It makes the home less appealing, and it impacts the price of the home.

4.5
Verified Homeowner
Frisco, on Sep 26, 2023

My orginal Warranty Manager [name removed] was not great. [name removed] is our new warranty person he is excellent.

4.0
Verified Homeowner
Frisco, on Jan 15, 2023

While closing the house I was given a commitment about items which are not realized even today and one item was constructed for 4 months during the process my kid was hurt because of the construction.

3.2
Verified Homeowner
Frisco, TX, on Jan 15, 2023

Great communication!

5.0
Verified Homeowner
Frisco, on Jul 08, 2023

Like: The overall build quality of the house is great. We enjoy living in it and proud to call this our home. The warranty department has been very responsive and quick with not only the responding to my requests/emails but also when the service team actually comes and does the repairs. [name removed] has been easy to reach and very helpful with all our requests/repairs. Dislike: Prior to closing we were promised a couple of items that would be completed by [name removed] after we have closed and moved in. These items were nothing major, a shower door handle that we paid for that wasn't installed or toilet paper holder and towel holder in our powder that for some reason wasn't installed. We reached out to [name removed] and [name removed] via texts, emails, phone calls and even in person for over 8 months, we were always promised that "it was coming" or "it was ordered" but they never came. Our texts and emails were eventually left unanswered. Although these things were minor , we did not like being promised something so that we would close and [name removed] not go through with it, or being dragged through months with the expectation of our items being completed but eventually ignored. Overall, our experience with [name removed] homes prior and after have been great. [name removed] was great during the construction phase and [name removed] was very helpful when we were purchasing our home. We would recommend [name removed] to future home buyers.

4.6
Verified Homeowner
Frisco, on Sep 19, 2022

I have liked there response to the claims i have submitted.

4.5
Verified Homeowner
Frisco, TX, on Dec 21, 2022

Dislike, hidden costs

4.2
Verified Homeowner
Frisco, on Jun 11, 2023

Pending items not resolved yet

3.3
Verified Homeowner
Frisco, on Aug 06, 2021

Am very much impressed and much appreciated the [name removed] homes quality and commitment.

4.8
Verified Homeowner
Frisco, on Jun 27, 2022

[name removed] service has been a perfect 10. My wife and I are extremely happy with [name removed].

5.0
Verified Homeowner
Frisco, TX, on Nov 13, 2022

I like the communication with the [name removed], [name removed] and the CM [name removed]. They are all friendly.

4.5
Verified Homeowner
Frisco, on May 30, 2021

Like the Quality and value for money Dislike-responsiveness for warranty requests

3.9
Verified Homeowner
Frisco, on Apr 01, 2022

The warranty team is great at communication but is obviously busy and hasn't prioritized fulfilling items addressed at my closing.

3.8
Verified Homeowner
Frisco, TX, on Nov 08, 2022

Liked the layout and quality of the home, disliked the time it took to complete. [name removed] was very helpful and transparent which made the delay easier to digest.

4.5
Verified Homeowner
Frisco, on Sep 16, 2020

Very poor quality service, instead of fixing the issues they have more reasons to not to fix the issues

1.9
Verified Homeowner
Frisco, on Jun 22, 2021

Nothing. [name removed] has been courteous the whole way through our purchase of our home and any issues that come up along the way.

4.9
Verified Homeowner
Frisco, TX, on Nov 06, 2022

I had an over great experience. I had a few issues with [name removed] in design center.. it felt like she was tired of doing the design job and so I felt rushed and she dropped the ball with change order

4.5
Verified Homeowner
Frisco, on Oct 30, 2019

We have enjoyed many aspects of our experience with [removed]. [removed], the general contractor, was so informative and the home orientation was probably the most valuable to me. Being not only a buyer of a new home, but also a first time homebuyer, this experience was invaluable. Another aspect of [removed] that I think is incomparable has been their overall customer service. [removed] and [removed] have been so responsive for the smallest questions and/or concerns that we had before we closed, after we closed and even now since we’ve been in our home almost a year. From recommending vendors for us to make changes to our [removed] home to updating us on things going on in the area, they have been there.

4.4
Verified Homeowner
Frisco, on Feb 17, 2021

Noted challenges in timely responses and accuracy of information provided

3.2
Verified Homeowner
Frisco, TX, on Oct 31, 2022

[name removed] helped get us all of the details that we wanted to complete our home. He pushed for windows that were no longer viable and made them happen. He was always very friendly and interested in our needs. [name removed] was also attentive to our needs and made our closing happen earlier than we thought. He fixed all sorts of details before the closing and made it happen in time

5.0
Verified Homeowner
Frisco, on Oct 29, 2019

Quality of work done

4.7
Verified Homeowner
Frisco, on May 09, 2020

So far worked with [name removed] he is a very good manager. He solved all most all the issues what we reported.

4.1
Verified Homeowner
Frisco, TX, on Oct 28, 2022

We really liked Builder [name removed]'s suggestions and help with every step whenever we needed him. Also, Sales Agent [name removed] supported us with the contract process and worked through our questions. They were both immensely helpful and guided us in every step of the house building process.

3.8
Verified Homeowner
Frisco, on Jun 11, 2019

The people that work for [removed] here at the development ([removed] and [removed]) have made our experience awesome. They have always been there to help us in any way. I feel we have a good quality home and trust [removed] and [removed].

4.9
Verified Homeowner
Frisco, on Jun 23, 2019

They respond timely

5.0
Verified Homeowner
Frisco, TX, on Sep 27, 2022

At times, there would be a lapse in communication and lack of updates or uncertainty regarding delays

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Feb 09, 2023

[name removed] centre selection and structural options not explained properly.. Lot of things we didn’t know

4.0
Verified Homeowner
Frisco, TX, on Jan 25, 2023

1. Delay of house construction and I understand this across the industry. 2. Floor re-selection - I don't like the current floor(vinyl floor), initially I selected revwood and even though revwood is available on the market , asked me to select another floor with higher price (double of my original price). I did not expect this from [name removed]. This is not acceptable and very disappointed on this. I had no choice other than moving forward with higher price. I commend my construction manager [name removed] for his work and commitment. He took over from another construction manager in the middle after lot of delay. Once [name removed] took over things got moved better and he always updated me with the status. I'll recommend [name removed] for construction house for his knowledge and experience. I'll give 5 out of 5 rating for [name removed]. Sales Manager [name removed] took over this office after I signed the contract and easy to work with him. He helped me with my couple of selections which were messed up by earlier sales manager. If [name removed] wouldn't look at my selections and confirm with me I would have gotten wrong items. Thanks to [name removed]. I'll give 5 out of 5 rating for [name removed]. [name removed] is always welcomed us when we had any questions. She is there at the office from signing the contract to closing my house. She did not treat us differently based the situation and always positive interaction/experience with her.

4.1
Verified Homeowner
Frisco, TX, on Jan 15, 2023

Great communication!

5.0
Verified Homeowner
Frisco, TX, on Dec 21, 2022

Dislike, hidden costs

4.2
Verified Homeowner
Frisco, TX, on Nov 13, 2022

I like the communication with the [name removed], [name removed] and the CM [name removed]. They are all friendly.

4.5
Verified Homeowner
Frisco, TX, on Nov 08, 2022

Liked the layout and quality of the home, disliked the time it took to complete. [name removed] was very helpful and transparent which made the delay easier to digest.

4.5
Verified Homeowner
Frisco, TX, on Nov 06, 2022

I had an over great experience. I had a few issues with [name removed] in design center.. it felt like she was tired of doing the design job and so I felt rushed and she dropped the ball with change order

4.5
Verified Homeowner
Frisco, TX, on Oct 31, 2022

[name removed] helped get us all of the details that we wanted to complete our home. He pushed for windows that were no longer viable and made them happen. He was always very friendly and interested in our needs. [name removed] was also attentive to our needs and made our closing happen earlier than we thought. He fixed all sorts of details before the closing and made it happen in time

5.0
Verified Homeowner
Frisco, TX, on Oct 28, 2022

We really liked Builder [name removed]'s suggestions and help with every step whenever we needed him. Also, Sales Agent [name removed] supported us with the contract process and worked through our questions. They were both immensely helpful and guided us in every step of the house building process.

3.8
Verified Homeowner
Frisco, TX, on Sep 27, 2022

At times, there would be a lapse in communication and lack of updates or uncertainty regarding delays

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on May 17, 2023

Great quality of the work from [name removed]. Commissioned timeline to deliver my property was delayed other than that everything went well.

2.4
Verified Homeowner
Frisco, on Apr 02, 2023

The issues that were reported are being addressed. However, one major issue that I've is the bricks that are installed on my home; most of the bricks are deformed and they are all over the walls. It makes the home less appealing, and it impacts the price of the home.

4.5
Verified Homeowner
Frisco, on Jan 15, 2023

While closing the house I was given a commitment about items which are not realized even today and one item was constructed for 4 months during the process my kid was hurt because of the construction.

3.2
Verified Homeowner
Frisco, on Sep 19, 2022

I have liked there response to the claims i have submitted.

4.5
Verified Homeowner
Frisco, on Jun 27, 2022

[name removed] service has been a perfect 10. My wife and I are extremely happy with [name removed].

5.0
Verified Homeowner
Frisco, on Apr 01, 2022

The warranty team is great at communication but is obviously busy and hasn't prioritized fulfilling items addressed at my closing.

3.8
Verified Homeowner
Frisco, on Jun 22, 2021

Nothing. [name removed] has been courteous the whole way through our purchase of our home and any issues that come up along the way.

4.9
Verified Homeowner
Frisco, on Feb 17, 2021

Noted challenges in timely responses and accuracy of information provided

3.2
Verified Homeowner
Frisco, on May 09, 2020

So far worked with [name removed] he is a very good manager. He solved all most all the issues what we reported.

4.1
Verified Homeowner
Frisco, on Jun 23, 2019

They respond timely

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Oct 08, 2023

delays in completing home, no response on issues after closing. had to follow with multiple people and multiple times to get any thing done.

3.6
Verified Homeowner
Frisco, on Sep 26, 2023

My orginal Warranty Manager [name removed] was not great. [name removed] is our new warranty person he is excellent.

4.0
Verified Homeowner
Frisco, on Jul 08, 2023

Like: The overall build quality of the house is great. We enjoy living in it and proud to call this our home. The warranty department has been very responsive and quick with not only the responding to my requests/emails but also when the service team actually comes and does the repairs. [name removed] has been easy to reach and very helpful with all our requests/repairs. Dislike: Prior to closing we were promised a couple of items that would be completed by [name removed] after we have closed and moved in. These items were nothing major, a shower door handle that we paid for that wasn't installed or toilet paper holder and towel holder in our powder that for some reason wasn't installed. We reached out to [name removed] and [name removed] via texts, emails, phone calls and even in person for over 8 months, we were always promised that "it was coming" or "it was ordered" but they never came. Our texts and emails were eventually left unanswered. Although these things were minor , we did not like being promised something so that we would close and [name removed] not go through with it, or being dragged through months with the expectation of our items being completed but eventually ignored. Overall, our experience with [name removed] homes prior and after have been great. [name removed] was great during the construction phase and [name removed] was very helpful when we were purchasing our home. We would recommend [name removed] to future home buyers.

4.6
Verified Homeowner
Frisco, on Jun 11, 2023

Pending items not resolved yet

3.3
Verified Homeowner
Frisco, on Aug 06, 2021

Am very much impressed and much appreciated the [name removed] homes quality and commitment.

4.8
Verified Homeowner
Frisco, on May 30, 2021

Like the Quality and value for money Dislike-responsiveness for warranty requests

3.9
Verified Homeowner
Frisco, on Sep 16, 2020

Very poor quality service, instead of fixing the issues they have more reasons to not to fix the issues

1.9
Verified Homeowner
Frisco, on Oct 30, 2019

We have enjoyed many aspects of our experience with [removed]. [removed], the general contractor, was so informative and the home orientation was probably the most valuable to me. Being not only a buyer of a new home, but also a first time homebuyer, this experience was invaluable. Another aspect of [removed] that I think is incomparable has been their overall customer service. [removed] and [removed] have been so responsive for the smallest questions and/or concerns that we had before we closed, after we closed and even now since we’ve been in our home almost a year. From recommending vendors for us to make changes to our [removed] home to updating us on things going on in the area, they have been there.

4.4
Verified Homeowner
Frisco, on Oct 29, 2019

Quality of work done

4.7
Verified Homeowner
Frisco, on Jun 11, 2019

The people that work for [removed] here at the development ([removed] and [removed]) have made our experience awesome. They have always been there to help us in any way. I feel we have a good quality home and trust [removed] and [removed].

4.9
Verified Homeowner