Top Homebuilder Ratings & Reviews

Estates At Rockhill Reviews

36 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

36 Home Owner Reviews

4.7
Rating of home owners' willingness to recommend this builder
4.3
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.6

Purchase Experience

4.7

Home Personalization Experience

4.2

Construction Experience

4.1

Customer Care Experience

4.6

Home Readiness

4.6

Installation & Workmanship

4.6

Community Profile

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Frisco, on Aug 04, 2019

It was a smooth transaction.

5.0
Verified Home Owner
Frisco, on Jun 23, 2019

They respond timely

5.0
Verified Home Owner
Frisco, on Jun 11, 2019

The people that work for [removed] here at the development ([removed] and [removed]) have made our experience awesome. They have always been there to help us in any way. I feel we have a good quality home and trust [removed] and [removed].

4.9
Verified Home Owner
Frisco, on Jun 07, 2019

the customer service manager is pretty responsive

2.5
Verified Home Owner
Frisco, on Jun 06, 2019

HVAC and plumbers called in to service heating main bath tub water temperature issue were awesome

5.0
Verified Home Owner
Frisco, on Jun 03, 2019

Prompt response

3.9
Verified Home Owner
Frisco, on May 18, 2019

The people we worked with - [removed] and [removed].

4.7
Verified Home Owner
Frisco, on May 10, 2019

Speed of process.

4.9
Verified Home Owner
Frisco, on Mar 12, 2019

Working with [removed] and [removed], they are experienced and answered every question.

4.6
Verified Home Owner
Frisco, on Mar 02, 2019

everything in the house works as expected. no flaws/damages found, except the problem we have with the side yard where there is always stagnant water. we have raised the complaint many times but nobody came to fix it. on top of it the ticket gets automatically closed without assigning to anybody.

4.0
Verified Home Owner
Frisco, on Feb 09, 2019

The entire process.

4.8
Verified Home Owner
Frisco, on Feb 05, 2019

its a beautiful house. The closing process was easy

4.4
Verified Home Owner
Frisco, on Feb 02, 2019

The representatives have responded well. The sales manager has been very helpful and supportive. The response questions have been very good.

4.4
Verified Home Owner
Frisco, on Jan 27, 2019

Transparency, professionalism, and fair treatment from all agents involved in the process.

5.0
Verified Home Owner
Frisco, on Jan 11, 2019

Confidence that any issues will be corrected.

5.0
Verified Home Owner
Frisco, on Dec 15, 2018

Flexibility. The flexibility to customize our home any way that we want. The flexibility of the construction manager and sales manager to accommodate our wants and needs.

4.8
Verified Home Owner
Frisco, on Dec 14, 2018

Great sales experience, house is great and we are enjoying the neighborhood

4.7
Verified Home Owner
Frisco, on Dec 09, 2018

good

4.1
Verified Home Owner
Frisco, on Nov 16, 2018

I do not like anything about the warranty service so far. They are slow to respond and the work is mediocre at best. In one case they caused damage to a wall that was not part of the original warranty order.

1.4
Verified Home Owner
Frisco, on Nov 14, 2018

It could have been better, it is very slow and need lot of follow up

2.7
Verified Home Owner
Frisco, on Nov 08, 2018

Buider, [removed], was very easy to work with end helped us out throughout the whole process. I was always informed of the status of the development. Salesman [removed] was also excellent to work with.

5.0
Verified Home Owner
Frisco, on Oct 15, 2018

Over promise and under deliver

3.7
Verified Home Owner
Frisco, on Oct 15, 2018

There was open communication thru the whole process. Everything was explained if we had questions.

4.4
Verified Home Owner
Frisco, on Oct 02, 2018

i was very excited to buy home built by shadock. [removed] after i started realising that its wasnt the same . the quality of products used are very poor , the back yard land scape is uneven , the side are uneven we slipped and fell the slipprey slope . i feel that the comapy or the people who work for comapnay dont care . i was told by the builder ( alan about back and side yard the slope is for water for good flow. feel thats its BS , My wife slipped when on the side of my house as the soil was muddy, the kitchen under counter trash holder came off the nail was used to hold it . i can write a lot more since u asked

4.2
Verified Home Owner
Frisco, on Sep 28, 2018

quality of the work

2.6
Verified Home Owner
Frisco, on Sep 26, 2018

[removed] homes are good with quality and outcome of the home. They met my expectations

4.8
Verified Home Owner
Frisco, on Sep 11, 2018

We are proud about the selection's and the end product looks good!!

5.0
Verified Home Owner
Frisco, on Aug 15, 2018

Sales person was very helpful.

2.0
Verified Home Owner
Frisco, on Jul 25, 2018

very prompt, Answered all my questions. was very helpful through out the home building process

4.3
Verified Home Owner
Frisco, on Jul 22, 2018

[removed] really made it easy for us. World class service! [removed] was very patient and explained everything to us for our walk around. [removed] and Capital title was the best!!

3.9
Verified Home Owner
Frisco, on Jul 10, 2018

Sales person - Always there to answer any type of questions even on the days he was off. Always return calls.Guide through the process and ,make best out of my money with valuable suggestions. Builder - What can I tell. Very nice person, always attend the problems pointed out(very few times though) even after the house is closed. Overall was happy to work with the builder. Both Sales([removed]) and Builder([removed]) were amazing to work with, we have built a good relationship during this building process.I highly recommend them to anyone I looking to build or buy.

4.5
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Frisco, on Aug 04, 2019

It was a smooth transaction.

5.0
Verified Home Owner
Frisco, on May 18, 2019

The people we worked with - [removed] and [removed].

4.7
Verified Home Owner
Frisco, on May 10, 2019

Speed of process.

4.9
Verified Home Owner
Frisco, on Mar 12, 2019

Working with [removed] and [removed], they are experienced and answered every question.

4.6
Verified Home Owner
Frisco, on Feb 09, 2019

The entire process.

4.8
Verified Home Owner
Frisco, on Feb 05, 2019

its a beautiful house. The closing process was easy

4.4
Verified Home Owner
Frisco, on Feb 02, 2019

The representatives have responded well. The sales manager has been very helpful and supportive. The response questions have been very good.

4.4
Verified Home Owner
Frisco, on Jan 27, 2019

Transparency, professionalism, and fair treatment from all agents involved in the process.

5.0
Verified Home Owner
Frisco, on Nov 08, 2018

Buider, [removed], was very easy to work with end helped us out throughout the whole process. I was always informed of the status of the development. Salesman [removed] was also excellent to work with.

5.0
Verified Home Owner
Frisco, on Oct 15, 2018

There was open communication thru the whole process. Everything was explained if we had questions.

4.4
Verified Home Owner
Frisco, on Sep 28, 2018

quality of the work

2.6
Verified Home Owner
Frisco, on Sep 26, 2018

[removed] homes are good with quality and outcome of the home. They met my expectations

4.8
Verified Home Owner
Frisco, on Sep 11, 2018

We are proud about the selection's and the end product looks good!!

5.0
Verified Home Owner
Frisco, on Jul 25, 2018

very prompt, Answered all my questions. was very helpful through out the home building process

4.3
Verified Home Owner
Frisco, on Jul 10, 2018

Sales person - Always there to answer any type of questions even on the days he was off. Always return calls.Guide through the process and ,make best out of my money with valuable suggestions. Builder - What can I tell. Very nice person, always attend the problems pointed out(very few times though) even after the house is closed. Overall was happy to work with the builder. Both Sales([removed]) and Builder([removed]) were amazing to work with, we have built a good relationship during this building process.I highly recommend them to anyone I looking to build or buy.

4.5
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Frisco, on Jun 23, 2019

They respond timely

5.0
Verified Home Owner
Frisco, on Jun 07, 2019

the customer service manager is pretty responsive

2.5
Verified Home Owner
Frisco, on Jun 06, 2019

HVAC and plumbers called in to service heating main bath tub water temperature issue were awesome

5.0
Verified Home Owner
Frisco, on Jun 03, 2019

Prompt response

3.9
Verified Home Owner
Frisco, on Jan 11, 2019

Confidence that any issues will be corrected.

5.0
Verified Home Owner
Frisco, on Dec 14, 2018

Great sales experience, house is great and we are enjoying the neighborhood

4.7
Verified Home Owner
Frisco, on Dec 09, 2018

good

4.1
Verified Home Owner
Frisco, on Nov 16, 2018

I do not like anything about the warranty service so far. They are slow to respond and the work is mediocre at best. In one case they caused damage to a wall that was not part of the original warranty order.

1.4
Verified Home Owner
Frisco, on Nov 14, 2018

It could have been better, it is very slow and need lot of follow up

2.7
Verified Home Owner
Frisco, on Oct 15, 2018

Over promise and under deliver

3.7
Verified Home Owner
Frisco, on Oct 02, 2018

i was very excited to buy home built by shadock. [removed] after i started realising that its wasnt the same . the quality of products used are very poor , the back yard land scape is uneven , the side are uneven we slipped and fell the slipprey slope . i feel that the comapy or the people who work for comapnay dont care . i was told by the builder ( alan about back and side yard the slope is for water for good flow. feel thats its BS , My wife slipped when on the side of my house as the soil was muddy, the kitchen under counter trash holder came off the nail was used to hold it . i can write a lot more since u asked

4.2
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Frisco, on Jun 11, 2019

The people that work for [removed] here at the development ([removed] and [removed]) have made our experience awesome. They have always been there to help us in any way. I feel we have a good quality home and trust [removed] and [removed].

4.9
Verified Home Owner
Frisco, on Mar 02, 2019

everything in the house works as expected. no flaws/damages found, except the problem we have with the side yard where there is always stagnant water. we have raised the complaint many times but nobody came to fix it. on top of it the ticket gets automatically closed without assigning to anybody.

4.0
Verified Home Owner
Frisco, on Dec 15, 2018

Flexibility. The flexibility to customize our home any way that we want. The flexibility of the construction manager and sales manager to accommodate our wants and needs.

4.8
Verified Home Owner
Frisco, on Aug 15, 2018

Sales person was very helpful.

2.0
Verified Home Owner
Frisco, on Jul 22, 2018

[removed] really made it easy for us. World class service! [removed] was very patient and explained everything to us for our walk around. [removed] and Capital title was the best!!

3.9
Verified Home Owner