Overall Satisfaction
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Inspiration is located in St. Paul, Texas just steps away from Lake Lavon, one of the largest lakes in Texas. This 593 acre master planned community in Collin County offers countryside living with beautiful lake views.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Lucas, on Apr 08, 2025
From the beginning, I was probably the easiest customer anyone could ask for. I didn’t negotiate on the price and decided to move forward with a spec home less than an hour after touring it. Unfortunately, the experience from there has been filled with frustrations and disappointments. Customer service has been subpar—arguably worse than what you'd expect from a trailer home dealership. After signing the contract, I was told I couldn’t switch out the front door, even if I was willing to pay whatever it cost. I had to push just to get a $50 garage door opener installed. I also had to constantly follow up with [name removed] just to get the yard addressed. When I showed up for my walkthrough, I learned the builder wouldn’t be attending. Instead, I was met by someone who was only in his first week on the job—and ironically, he was the most competent and professional person I encountered throughout the process. To make matters worse, during the final walkthrough, employees of [name removed] were making jokes about how “ridiculous” other homeowners were for their requests. That moment stuck with me and said a lot about how little regard they have for their customers. The warranty process itself has been a mess. It’s confusing, and the communication is awful. Workers show up at my home unannounced, with no scheduled appointment. The workers have even told me to skip going through the warranty department altogether and just call them directly because they can’t get any direction from the [name removed] team either. At this point, I’m already considering moving out of this neighborhood and upgrading to a larger home—but I will be avoiding [name removed] entirely. I realize my experience may not be everyone’s, but it’s been enough for me to never want to go through this again. I run a company myself, and if this were feedback on my business, I’d want to know.
Lucas, on Jan 29, 2025
As a Shaddock Homes owner, I can confidently say this has been our best home-building experience. After purchasing our first new construction home, I'm thoroughly impressed with [name removed]'s quality and service. Construction Quality The construction quality is exceptional. During our first year, we've experienced only minor drywall seam cracks - which is remarkable considering the typical settling of new homes. The attention to detail is evident throughout our home. Warranty Experience The warranty team has been outstanding. When we've opened tickets for minor issues, the response has been incredibly fast. Every team member, from sales to project management to warranty support, has been responsive, friendly, and genuinely helpful. Staff Highlights Special recognition goes to [name removed], [name removed] and [name removed] who took extraordinary time to explain every detail of the construction process. His patience and expertise made our entire journey smooth and understandable. I would absolutely purchase another [name removed] home based on this experience. In fact, I don't think there's anything that could have made our home-buying process better
Lucas, TX, on Feb 05, 2025
What I like most was [name removed]'s very friendly and helpful attitude throughout the process. He took care of every concern we brought to him. There was 1 request involving landscaping on 1 side of our house that was not resolved. We have a large space there that is practically useless to us because the slope is too steep that it is impossible to even walk. We paid for premium on that space, and now it's like wasted money.
Lucas, on Mar 02, 2025
I liked the whole process the only thing I would say is with only a couple months there might of been a couple things rushed through on building the home not specifically shaddock by loaned out work example grout work in kitchen has already cracked in 6 months in which shaddock has fixed with a work order ... So I definitely appreciate that.
Lucas, on Jan 16, 2025
Liked the Quality of the build so far. no issues to be raised at this point.
Lucas, TX, on Feb 05, 2025
[name removed] was incredible patient and profession during our entire sales cycle (thru one spec home contract then migrating to a new build). [name removed] at the design center met us where we were and never pushed us in a direction we weren’t comfortable with. [name removed] and [name removed] over communicated during the construction process and made us feel like we were their only client. We could not have asked for a better team.
Lucas, on Feb 21, 2025
The quality of work changed when the construction manager changed. It seemed like construction was rushed. There are so many small things that pop up, especially with electric fixtures and sheet rock wrapping. But overall, I love. The home and when compared to other builders around, [name removed] quality is really good!
Lucas, on Jul 01, 2024
Maintenance issues. Issues with heat differential and a few other critical complaints that were promised to be fixed at the time of handover are still not done although the construction manager promised that those have been fixed. In the 11th month inspection those issues were identified as not fixed. In effect I was gullible and trusting which the shaddock team took advantage of. Also their roofing company is yet to provide a complete fix for the roof repair in spite of multiple visits..
Lucas, TX, on Jan 21, 2025
"I am genuinely disappointed with the lack of value and respect given to customers who invest over half a million dollars in a home. I had high expectations based on the positive reputation of [name removed] as a family-owned business, but my experience has been truly disheartening. What’s particularly shocking is how poorly customers are treated even after the company profits from such significant purchases. A family-owned business should prioritize building trust and maintaining strong relationships with its customers, but that hasn’t been my experience. If they truly want to uphold their reputation, the owners and decision-makers should be accessible and willing to engage with their clients. Instead of fostering trust, the overwhelming focus seems to be on paperwork and securing signatures—actions that feel transactional rather than relational. While other builders might follow similar practices, this was my first major purchase, and I expected much better. Success should not be measured by how much money is made but by the satisfaction and loyalty of the customers who trusted them with such an important investment. The growing number of negative reviews on social media reflects a trend of dissatisfaction, which is unfortunate for a business with such a strong legacy. Ultimately, they may have 'won the game' financially, but the lack of genuine customer care leaves much to be desired.
Lucas, on Feb 07, 2025
I really liked working with the team that built the home. I think the quality of the home is extremely high as well. I do have some concerns of the value of the home, based on our neighbors from other builders I am concerned that we may have spent too much or that the cost of working with [name removed] maybe too high to the value of the home.
Lucas, on May 15, 2024
Overall, the build process went reasonably well and we are most satisfied with the results. The handling of warranty related issues has and continues to go rather smoothly.
Lucas, on Oct 31, 2024
The house can’t keep up with the temperature and that means it’s not sealed correctly. [name removed] didn’t give me form sealing for the attics but other house owners got that and I didn’t. I have had many issues since I moved into the house, everything has been addressed my [name removed]. He is been great working with but not happy with shaddock because most of these issues could have been avoided if a good quality check were to apply. We had no power for an entire night during summer and electric company found out that the wire builder pulled to my meter from the box was fried up. So i couldn’t run AC and it would trip the entire system off. And also we had leaks on the ground all around the house. Again, this is the quality of the build we get from shaddock for the money we paid but according to shaddock and the sales manager of inspiration says these are standard issues. We had leak on the porch like three times and they couldn’t fix the first two times. They hid a wire behind the kitchen cabinet and during the construction time I called out to the old builder ([name removed]) but clearly she didn’t care and her response was the trades will do whatever necessary. And we are wasting our precious time to warranty calls to fix these issues. I gave given a written feedback about the Contruction experience previously and it seems like nobody cared about.
Lucas, TX, on Jan 17, 2025
Numerous unresolved deficiencies that have persisted since occupancy. These include: Multiple plumbing system failures resulting in water leaks Defective door hardware requiring replacement Ongoing HVAC system malfunctions Significant drainage and water management issues, specifically: Improper site grading creating water accumulation zones Incorrectly engineered swale elevations Inadequate or absent drainage outlets Substandard subsurface drainage installation Despite repeated requests for remediation, the water accumulation issues remain unaddressed. The persistent nature of these problems and lack of corrective action is unacceptable for a newly constructed residence.
Lucas, on Mar 15, 2024
Quality of materials used. Clearly, corners were cut to save money and this is incredibly apparent with the windows. If it weren't for [name removed], we would be out A LOT of money to get these fixed.
Lucas, on Aug 05, 2024
Any response to a request raised will be utterly nonsensical. They never visit the home to check or even reachout to understand the issue.
Lucas, TX, on Dec 04, 2024
I loved everything! Sales manager [name removed] and construction manager [name removed] were really helpful throughout the process ! They always stayed on top and answered all my questions without any hesitation
Lucas, TX, on Dec 02, 2024
Building our dream home in the [name removed] community’s Paradise Village was an outstanding experience. [name removed] provided exceptional guidance, ensuring we found the perfect plan while keeping us informed and confident throughout. [name removed] impressed us with her attention to detail, quality craftsmanship, and excellent communication, delivering a home that exceeded our expectations. The entire team demonstrated professionalism, care, and dedication, making the process seamless and enjoyable. We highly recommend them for anyone seeking a stress-free and rewarding home-building experience. Thank you, [name removed], [name removed], and the team, for making our dream a reality!
St Paul, on Dec 09, 2021
I have brought up the issue of the dead tree in my front yard many months ago. I spoke with [name removed] on November 9th, 2021. He told me to send him the photos of my dead tree which I did on November 10th via text. Since then I have texted him twice, email once with no response. I am retired military officer and I take care of my property, therefore the issue of the dead tree was not due to negligence on my part. I am deeply saddened with this situation, so I am going to schedule an appointment with the owner of the company in order for [name removed] home to do the right thing.
Lucas, on Dec 28, 2023
The warranty service is worst. I have a service request open for several months with little or no communication
Lucas, TX, on Oct 09, 2024
Communication was great through the whole building process.
St Paul, on Dec 08, 2021
Our warranty manager, [name removed] has been extremely helpful and attentive, always handling any situation promptly with attention to detail and full follow through. He's always available to assist and keeps us in the loop with the progress of the repairs. A lot to be said for that!!!
Lucas, on Dec 16, 2023
Overall, needed warranty services have been well managed and conducted professionally. I appreciate the system [name removed] has in place for this type of work.
Lucas, TX, on Oct 03, 2024
There was no blue tape walk through. The doors were not finished at shaddock quality. Have seen loose trims and unpainted upper sides of doors.
Lucas, on Oct 13, 2023
1. Very poor quality of workmanship (our upgraded $40K Engineered wood floors have several areas where it is not leveled), chipped wooden floors in main areas(study, foyer, kitchen, great room) 2. Sheetrock not fixed properly in the garage 3. Garage door making noise when closing in 1-car garage 4. Trim not fixed properly in the left side of the 1-car garage 5. Leaks from Master Bathroom glass screen adjacent to master tub 6.Paint not done well in kitchen cabinets (above vent-a-hood)-streaks of paint makes it looks poor quality. 7. Exterior faucet in the front requires caulking in the wall (gap is exposed and not secure) 8. Warranty manager and dashboard to report is NOT responsive. No communication and delete the issue without responding back to the customer. OVERALL, TERRIBLY DISAPPOINTED with the [name removed] build and would not recommend to anyone. [name removed], 1534 Stellar Truth Way, [name removed] Community (214-649-7171) cell phone in case anyone cares about customer satisfaction and service
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Lucas, TX, on Feb 05, 2025
What I like most was [name removed]'s very friendly and helpful attitude throughout the process. He took care of every concern we brought to him. There was 1 request involving landscaping on 1 side of our house that was not resolved. We have a large space there that is practically useless to us because the slope is too steep that it is impossible to even walk. We paid for premium on that space, and now it's like wasted money.
Lucas, TX, on Feb 05, 2025
[name removed] was incredible patient and profession during our entire sales cycle (thru one spec home contract then migrating to a new build). [name removed] at the design center met us where we were and never pushed us in a direction we weren’t comfortable with. [name removed] and [name removed] over communicated during the construction process and made us feel like we were their only client. We could not have asked for a better team.
Lucas, TX, on Jan 21, 2025
"I am genuinely disappointed with the lack of value and respect given to customers who invest over half a million dollars in a home. I had high expectations based on the positive reputation of [name removed] as a family-owned business, but my experience has been truly disheartening. What’s particularly shocking is how poorly customers are treated even after the company profits from such significant purchases. A family-owned business should prioritize building trust and maintaining strong relationships with its customers, but that hasn’t been my experience. If they truly want to uphold their reputation, the owners and decision-makers should be accessible and willing to engage with their clients. Instead of fostering trust, the overwhelming focus seems to be on paperwork and securing signatures—actions that feel transactional rather than relational. While other builders might follow similar practices, this was my first major purchase, and I expected much better. Success should not be measured by how much money is made but by the satisfaction and loyalty of the customers who trusted them with such an important investment. The growing number of negative reviews on social media reflects a trend of dissatisfaction, which is unfortunate for a business with such a strong legacy. Ultimately, they may have 'won the game' financially, but the lack of genuine customer care leaves much to be desired.
Lucas, TX, on Jan 17, 2025
Numerous unresolved deficiencies that have persisted since occupancy. These include: Multiple plumbing system failures resulting in water leaks Defective door hardware requiring replacement Ongoing HVAC system malfunctions Significant drainage and water management issues, specifically: Improper site grading creating water accumulation zones Incorrectly engineered swale elevations Inadequate or absent drainage outlets Substandard subsurface drainage installation Despite repeated requests for remediation, the water accumulation issues remain unaddressed. The persistent nature of these problems and lack of corrective action is unacceptable for a newly constructed residence.
Lucas, TX, on Dec 04, 2024
I loved everything! Sales manager [name removed] and construction manager [name removed] were really helpful throughout the process ! They always stayed on top and answered all my questions without any hesitation
Lucas, TX, on Dec 02, 2024
Building our dream home in the [name removed] community’s Paradise Village was an outstanding experience. [name removed] provided exceptional guidance, ensuring we found the perfect plan while keeping us informed and confident throughout. [name removed] impressed us with her attention to detail, quality craftsmanship, and excellent communication, delivering a home that exceeded our expectations. The entire team demonstrated professionalism, care, and dedication, making the process seamless and enjoyable. We highly recommend them for anyone seeking a stress-free and rewarding home-building experience. Thank you, [name removed], [name removed], and the team, for making our dream a reality!
Lucas, TX, on Oct 09, 2024
Communication was great through the whole building process.
Lucas, TX, on Oct 03, 2024
There was no blue tape walk through. The doors were not finished at shaddock quality. Have seen loose trims and unpainted upper sides of doors.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lucas, on Mar 02, 2025
I liked the whole process the only thing I would say is with only a couple months there might of been a couple things rushed through on building the home not specifically shaddock by loaned out work example grout work in kitchen has already cracked in 6 months in which shaddock has fixed with a work order ... So I definitely appreciate that.
Lucas, on Feb 21, 2025
The quality of work changed when the construction manager changed. It seemed like construction was rushed. There are so many small things that pop up, especially with electric fixtures and sheet rock wrapping. But overall, I love. The home and when compared to other builders around, [name removed] quality is really good!
Lucas, on Feb 07, 2025
I really liked working with the team that built the home. I think the quality of the home is extremely high as well. I do have some concerns of the value of the home, based on our neighbors from other builders I am concerned that we may have spent too much or that the cost of working with [name removed] maybe too high to the value of the home.
Lucas, on Oct 31, 2024
The house can’t keep up with the temperature and that means it’s not sealed correctly. [name removed] didn’t give me form sealing for the attics but other house owners got that and I didn’t. I have had many issues since I moved into the house, everything has been addressed my [name removed]. He is been great working with but not happy with shaddock because most of these issues could have been avoided if a good quality check were to apply. We had no power for an entire night during summer and electric company found out that the wire builder pulled to my meter from the box was fried up. So i couldn’t run AC and it would trip the entire system off. And also we had leaks on the ground all around the house. Again, this is the quality of the build we get from shaddock for the money we paid but according to shaddock and the sales manager of inspiration says these are standard issues. We had leak on the porch like three times and they couldn’t fix the first two times. They hid a wire behind the kitchen cabinet and during the construction time I called out to the old builder ([name removed]) but clearly she didn’t care and her response was the trades will do whatever necessary. And we are wasting our precious time to warranty calls to fix these issues. I gave given a written feedback about the Contruction experience previously and it seems like nobody cared about.
Lucas, on Aug 05, 2024
Any response to a request raised will be utterly nonsensical. They never visit the home to check or even reachout to understand the issue.
Lucas, on Dec 28, 2023
The warranty service is worst. I have a service request open for several months with little or no communication
Lucas, on Dec 16, 2023
Overall, needed warranty services have been well managed and conducted professionally. I appreciate the system [name removed] has in place for this type of work.
Lucas, on Oct 13, 2023
1. Very poor quality of workmanship (our upgraded $40K Engineered wood floors have several areas where it is not leveled), chipped wooden floors in main areas(study, foyer, kitchen, great room) 2. Sheetrock not fixed properly in the garage 3. Garage door making noise when closing in 1-car garage 4. Trim not fixed properly in the left side of the 1-car garage 5. Leaks from Master Bathroom glass screen adjacent to master tub 6.Paint not done well in kitchen cabinets (above vent-a-hood)-streaks of paint makes it looks poor quality. 7. Exterior faucet in the front requires caulking in the wall (gap is exposed and not secure) 8. Warranty manager and dashboard to report is NOT responsive. No communication and delete the issue without responding back to the customer. OVERALL, TERRIBLY DISAPPOINTED with the [name removed] build and would not recommend to anyone. [name removed], 1534 Stellar Truth Way, [name removed] Community (214-649-7171) cell phone in case anyone cares about customer satisfaction and service
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lucas, on Apr 08, 2025
From the beginning, I was probably the easiest customer anyone could ask for. I didn’t negotiate on the price and decided to move forward with a spec home less than an hour after touring it. Unfortunately, the experience from there has been filled with frustrations and disappointments. Customer service has been subpar—arguably worse than what you'd expect from a trailer home dealership. After signing the contract, I was told I couldn’t switch out the front door, even if I was willing to pay whatever it cost. I had to push just to get a $50 garage door opener installed. I also had to constantly follow up with [name removed] just to get the yard addressed. When I showed up for my walkthrough, I learned the builder wouldn’t be attending. Instead, I was met by someone who was only in his first week on the job—and ironically, he was the most competent and professional person I encountered throughout the process. To make matters worse, during the final walkthrough, employees of [name removed] were making jokes about how “ridiculous” other homeowners were for their requests. That moment stuck with me and said a lot about how little regard they have for their customers. The warranty process itself has been a mess. It’s confusing, and the communication is awful. Workers show up at my home unannounced, with no scheduled appointment. The workers have even told me to skip going through the warranty department altogether and just call them directly because they can’t get any direction from the [name removed] team either. At this point, I’m already considering moving out of this neighborhood and upgrading to a larger home—but I will be avoiding [name removed] entirely. I realize my experience may not be everyone’s, but it’s been enough for me to never want to go through this again. I run a company myself, and if this were feedback on my business, I’d want to know.
Lucas, on Jan 29, 2025
As a Shaddock Homes owner, I can confidently say this has been our best home-building experience. After purchasing our first new construction home, I'm thoroughly impressed with [name removed]'s quality and service. Construction Quality The construction quality is exceptional. During our first year, we've experienced only minor drywall seam cracks - which is remarkable considering the typical settling of new homes. The attention to detail is evident throughout our home. Warranty Experience The warranty team has been outstanding. When we've opened tickets for minor issues, the response has been incredibly fast. Every team member, from sales to project management to warranty support, has been responsive, friendly, and genuinely helpful. Staff Highlights Special recognition goes to [name removed], [name removed] and [name removed] who took extraordinary time to explain every detail of the construction process. His patience and expertise made our entire journey smooth and understandable. I would absolutely purchase another [name removed] home based on this experience. In fact, I don't think there's anything that could have made our home-buying process better
Lucas, on Jan 16, 2025
Liked the Quality of the build so far. no issues to be raised at this point.
Lucas, on Jul 01, 2024
Maintenance issues. Issues with heat differential and a few other critical complaints that were promised to be fixed at the time of handover are still not done although the construction manager promised that those have been fixed. In the 11th month inspection those issues were identified as not fixed. In effect I was gullible and trusting which the shaddock team took advantage of. Also their roofing company is yet to provide a complete fix for the roof repair in spite of multiple visits..
Lucas, on May 15, 2024
Overall, the build process went reasonably well and we are most satisfied with the results. The handling of warranty related issues has and continues to go rather smoothly.
Lucas, on Mar 15, 2024
Quality of materials used. Clearly, corners were cut to save money and this is incredibly apparent with the windows. If it weren't for [name removed], we would be out A LOT of money to get these fixed.
St Paul, on Dec 09, 2021
I have brought up the issue of the dead tree in my front yard many months ago. I spoke with [name removed] on November 9th, 2021. He told me to send him the photos of my dead tree which I did on November 10th via text. Since then I have texted him twice, email once with no response. I am retired military officer and I take care of my property, therefore the issue of the dead tree was not due to negligence on my part. I am deeply saddened with this situation, so I am going to schedule an appointment with the owner of the company in order for [name removed] home to do the right thing.
St Paul, on Dec 08, 2021
Our warranty manager, [name removed] has been extremely helpful and attentive, always handling any situation promptly with attention to detail and full follow through. He's always available to assist and keeps us in the loop with the progress of the repairs. A lot to be said for that!!!