Overall Satisfaction
Community Profile
Inspiration is located in St. Paul, Texas just steps away from Lake Lavon, one of the largest lakes in Texas. This 593 acre master planned community in Collin County offers countryside living with beautiful lake views.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
St Paul, TX, on Sep 08, 2021
The construction manager ultimately followed through on our requests, but communication with him was difficult both in person and via e-mail. My husband is a licensed architect and certain legitimate concerns raised to the construction manager were initially scoffed at and/or challenged, even if he did ultimately address them.
St Paul, on Dec 09, 2021
I have brought up the issue of the dead tree in my front yard many months ago. I spoke with [name removed] on November 9th, 2021. He told me to send him the photos of my dead tree which I did on November 10th via text. Since then I have texted him twice, email once with no response. I am retired military officer and I take care of my property, therefore the issue of the dead tree was not due to negligence on my part. I am deeply saddened with this situation, so I am going to schedule an appointment with the owner of the company in order for [name removed] home to do the right thing.
St Paul, on May 24, 2022
[name removed] has been attentive, professional and responsive to our warranty requests. We have no concerns with his service as a warranty manager. Our concerns have been with the service providers. For example: Our main AC compressor started making a loud noise. K&S came out to evaluate and determined it to need a new motor in the unit. Replacement motor was installed and 3 days later, the noise returned and the downstairs unit wasn't cooling like it should (or like it was prior to install). We called the K&S emergency line, were promised a technician would contact us and never did. Only after messaging [name removed] were we contacted to schedule another time for a technician to return. We had asked if they could come out urgently due to the unit not cooling properly, but we were told they had no availability for nearly a week later. We feel that is unacceptable given the urgency.
St Paul, TX, on Aug 07, 2021
Communications and meetings with the general contractor were cold and rushed. Couldn't tell if my questions or requests were being passed off or ignored because I was a woman or not but it was a consistent tone. Emails and texts with the contractor were strenuous and not helpful if he responded to me or my loan provider about items that would push back the closing date.
St Paul, on Dec 08, 2021
Our warranty manager, [name removed] has been extremely helpful and attentive, always handling any situation promptly with attention to detail and full follow through. He's always available to assist and keeps us in the loop with the progress of the repairs. A lot to be said for that!!!
St Paul, on Mar 18, 2022
We haven’t had a lot of interaction yet, but [name removed] has reached out a couple times checking in, which is very appreciated! We love our new home!
St Paul, TX, on Jul 16, 2021
Likes: It was great to have a design center with many design options to choose from. It was also nice that we were able to choose from several different exterior elevations, and modify several interior aspects of the home. Overall, we’re very happy with our home and feel that it’s a solid build. We love our floor plan. I personally enjoyed working with [name removed] and feel that she helped us narrow down our options in a decisive manner. Your title company was super efficient and even let us bring our dogs inside while we closed. We moved from Illinois so we didn’t have anyone available to watch them while we closed, so that was incredibly awesome! Dislikes: Working with [name removed], the construction manager, wasn’t the most pleasant experience. I’m a working business woman and was the primary contact on the build, yet when my husband and I met with [name removed], [name removed] mainly only interacted with my husband. I was making the final call on everything so it would’ve been nice if [name removed] could’ve acted like I was part of the transaction. Also, we were told that we’d be sent pictures of the building process and never once received any. We received some pictures of things that had to be fixed, but that was the extent of sharing photos with us. We lived in Illinois so it would’ve been nice if [name removed] followed through on sending pics. Regarding design center pricing, I had to sort through our selections list several times and request that [name removed], the designer we worked with, correct the pricing sheets. She could’ve been a bit more thorough in her review of pricing sheets before sending them to us.
St Paul, on Mar 17, 2022
[name removed] was quick to follow up on any of our requests. No complaints on our end.
St Paul, TX, on May 27, 2021
[name removed] is amazing - she is patient, knowledgeable and very thoughtful about the entire process!
St Paul, on Nov 12, 2021
The warranty service has been easy to use and easy to get ahold of the warranty contacts. The only downside was a long wait-time for one of the repair people to come look at our dishwasher, and then another 3 week wait time to have it fixed.
St Paul, on Nov 16, 2021
The plumbers took too long to get my toilet taken care of.
St Paul, TX, on May 14, 2021
Almost every single person we have interacted with at [name removed] has been extremely rude and/or indifferent. We had to constantly struggle to figure out what modifications we could make to our home and often times the sales rep was not knowledgeable about the topic or unwilling to suggest things to us, and we often felt like if anything went wrong there it was our fault when we had no guidance. When there was a dispute about something, [name removed] was always quick to blame us and make us feel completely unvalued as a customer. The designer did not seem to want to give any guidance whatsoever. Our first meeting was discouraging because we did not feel like we got any actual design help. If we had not already spent ~100 hours fully brainstorming the design of the home before the appointment, we would certainly have been screwed. Prices of things were never discussed, and the question of what we would like our total budget to be was NEVER asked. The construction manager was frequently very smug and condescending. Any time we pointed out actual issues (including a real, verified gas leak) we were met with indignation, as if we were personally attacking his work. Getting a helpful response via email is like pulling teeth unless we are wrong about something then we are very quick to get a condescending response. The entire process has been exhausting and was not once made easier on us by outstanding customer service. Our home is nice because we literally fought to make it that way. I have actively steered others away from consider [name removed] and have instead sent them to Highland [name removed].
St Paul, on Jun 26, 2021
We were treated horribly in the buying process and not a single leader from [name removed] has contacted me. They are a poorly run company that didn't care about my business.
St Paul, on Sep 18, 2021
Able to get response in promptly time, so far no issues
St Paul, TX, on Apr 06, 2021
I had no major issues with the purchasing. Everything went smoothly as I expected.
St Paul, on May 19, 2021
We have had several quality issues with our home that are still outstanding. The below reflects the more major quality concerns. - Our master shower has been leaking into the walls. The issue was visible in September and we went through months of “what vendor was accountable” before it was repaired in February. A few months later it became apparent that the shower was again leaking. This repair is underway after aggressive pushes from [name removed] to get teams here. - Our roof was installed incorrectly with the dryer vent being roofed over. The roof has been patched but the integrity remains to be seen and the mold growing in the garage has yet to be remediated. - Our AC unit was installed with a book manual in the blower motor and a repair had to be made before we moved in. The exterior unit broke in November and was repaired before breaking again less than 24 hours later. The AC team has refused to remediate appropriately and the issue is still outstanding. - We had a patio extension added on and during the winter weather it was apparent that this was done without prior tie ins to the existing porch as the elevation difference was roughly two inches higher on the extension. - We have a crack in our foundation that was reported in March with adjacent cracked interior tiles. We have yet to hear from someone to evaluate the problem. - While updating some of the lighting in our bathrooms we discovered that the builder installed lights were not grounded appropriately along with large holes in the Sheetrock from poor installation. We were lucky this did not cause a fire.
St Paul, on Sep 17, 2021
[name removed] has been good. Very responsive and overall helpful. Though I am not thrilled with some of the things considered not to be warrantied (such as spalling stone - why do ya'll not seal anything? It's a little absurd to me).
St Paul, TX, on Mar 16, 2021
[name removed] and my Realestate agent made the process very easy for us. They were available to answer our questions and concerns
St Paul, on Mar 25, 2021
Like 1.The response from Service ([name removed]) if needed 2. The quality of workmanship Dislike Nothing
St Paul, on Oct 04, 2020
Easy to work with on a spec home .... very little warranty work (which was nice) but response to warranty slow. Grass and sprinkler system (breaks, leaks repairs) have been challenging.
St Paul, on Jun 22, 2021
Dead shrubs in front were not replaced. We were in just a month when the February freeze killed them. We’re initially told they’d replace in May then said they would not.
St Paul, on Jul 01, 2020
I understand that sometimes issues can come up with new house however the professionalism and dedication for [name removed] to address and fix all the issues is outstanding. I just want to say thank you [name removed]!
St Paul, on Mar 16, 2021
Working with [name removed] has been great. He knows his job and knows it well. [name removed] process is complex and I appreciate he takes the time to evaluate our identified issues and resolves them or makes it clear why something is not covered under warranty.
Wylie, on Jul 13, 2019
The attention to details and willingness to make sure we were happy and remained happy.
St Paul, TX, on Nov 10, 2020
We were very pleased with the entire process. [name removed] was amazing and made the process very easy. She accommodated all of our needs to include the numerous times we asked to be let into the house to see it as the build progressed.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
St Paul, TX, on Sep 08, 2021
The construction manager ultimately followed through on our requests, but communication with him was difficult both in person and via e-mail. My husband is a licensed architect and certain legitimate concerns raised to the construction manager were initially scoffed at and/or challenged, even if he did ultimately address them.
St Paul, TX, on Aug 07, 2021
Communications and meetings with the general contractor were cold and rushed. Couldn't tell if my questions or requests were being passed off or ignored because I was a woman or not but it was a consistent tone. Emails and texts with the contractor were strenuous and not helpful if he responded to me or my loan provider about items that would push back the closing date.
St Paul, TX, on Jul 16, 2021
Likes: It was great to have a design center with many design options to choose from. It was also nice that we were able to choose from several different exterior elevations, and modify several interior aspects of the home. Overall, we’re very happy with our home and feel that it’s a solid build. We love our floor plan. I personally enjoyed working with [name removed] and feel that she helped us narrow down our options in a decisive manner. Your title company was super efficient and even let us bring our dogs inside while we closed. We moved from Illinois so we didn’t have anyone available to watch them while we closed, so that was incredibly awesome! Dislikes: Working with [name removed], the construction manager, wasn’t the most pleasant experience. I’m a working business woman and was the primary contact on the build, yet when my husband and I met with [name removed], [name removed] mainly only interacted with my husband. I was making the final call on everything so it would’ve been nice if [name removed] could’ve acted like I was part of the transaction. Also, we were told that we’d be sent pictures of the building process and never once received any. We received some pictures of things that had to be fixed, but that was the extent of sharing photos with us. We lived in Illinois so it would’ve been nice if [name removed] followed through on sending pics. Regarding design center pricing, I had to sort through our selections list several times and request that [name removed], the designer we worked with, correct the pricing sheets. She could’ve been a bit more thorough in her review of pricing sheets before sending them to us.
St Paul, TX, on May 27, 2021
[name removed] is amazing - she is patient, knowledgeable and very thoughtful about the entire process!
St Paul, TX, on May 14, 2021
Almost every single person we have interacted with at [name removed] has been extremely rude and/or indifferent. We had to constantly struggle to figure out what modifications we could make to our home and often times the sales rep was not knowledgeable about the topic or unwilling to suggest things to us, and we often felt like if anything went wrong there it was our fault when we had no guidance. When there was a dispute about something, [name removed] was always quick to blame us and make us feel completely unvalued as a customer. The designer did not seem to want to give any guidance whatsoever. Our first meeting was discouraging because we did not feel like we got any actual design help. If we had not already spent ~100 hours fully brainstorming the design of the home before the appointment, we would certainly have been screwed. Prices of things were never discussed, and the question of what we would like our total budget to be was NEVER asked. The construction manager was frequently very smug and condescending. Any time we pointed out actual issues (including a real, verified gas leak) we were met with indignation, as if we were personally attacking his work. Getting a helpful response via email is like pulling teeth unless we are wrong about something then we are very quick to get a condescending response. The entire process has been exhausting and was not once made easier on us by outstanding customer service. Our home is nice because we literally fought to make it that way. I have actively steered others away from consider [name removed] and have instead sent them to Highland [name removed].
St Paul, TX, on Apr 06, 2021
I had no major issues with the purchasing. Everything went smoothly as I expected.
St Paul, TX, on Mar 16, 2021
[name removed] and my Realestate agent made the process very easy for us. They were available to answer our questions and concerns
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
St Paul, on May 24, 2022
[name removed] has been attentive, professional and responsive to our warranty requests. We have no concerns with his service as a warranty manager. Our concerns have been with the service providers. For example: Our main AC compressor started making a loud noise. K&S came out to evaluate and determined it to need a new motor in the unit. Replacement motor was installed and 3 days later, the noise returned and the downstairs unit wasn't cooling like it should (or like it was prior to install). We called the K&S emergency line, were promised a technician would contact us and never did. Only after messaging [name removed] were we contacted to schedule another time for a technician to return. We had asked if they could come out urgently due to the unit not cooling properly, but we were told they had no availability for nearly a week later. We feel that is unacceptable given the urgency.
St Paul, on Mar 18, 2022
We haven’t had a lot of interaction yet, but [name removed] has reached out a couple times checking in, which is very appreciated! We love our new home!
St Paul, on Mar 17, 2022
[name removed] was quick to follow up on any of our requests. No complaints on our end.
St Paul, on Nov 12, 2021
The warranty service has been easy to use and easy to get ahold of the warranty contacts. The only downside was a long wait-time for one of the repair people to come look at our dishwasher, and then another 3 week wait time to have it fixed.
St Paul, on Sep 18, 2021
Able to get response in promptly time, so far no issues
St Paul, on Sep 17, 2021
[name removed] has been good. Very responsive and overall helpful. Though I am not thrilled with some of the things considered not to be warrantied (such as spalling stone - why do ya'll not seal anything? It's a little absurd to me).
St Paul, on Jun 22, 2021
Dead shrubs in front were not replaced. We were in just a month when the February freeze killed them. We’re initially told they’d replace in May then said they would not.
St Paul, on Mar 16, 2021
Working with [name removed] has been great. He knows his job and knows it well. [name removed] process is complex and I appreciate he takes the time to evaluate our identified issues and resolves them or makes it clear why something is not covered under warranty.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
St Paul, on Dec 09, 2021
I have brought up the issue of the dead tree in my front yard many months ago. I spoke with [name removed] on November 9th, 2021. He told me to send him the photos of my dead tree which I did on November 10th via text. Since then I have texted him twice, email once with no response. I am retired military officer and I take care of my property, therefore the issue of the dead tree was not due to negligence on my part. I am deeply saddened with this situation, so I am going to schedule an appointment with the owner of the company in order for [name removed] home to do the right thing.
St Paul, on Dec 08, 2021
Our warranty manager, [name removed] has been extremely helpful and attentive, always handling any situation promptly with attention to detail and full follow through. He's always available to assist and keeps us in the loop with the progress of the repairs. A lot to be said for that!!!
St Paul, on Nov 16, 2021
The plumbers took too long to get my toilet taken care of.
St Paul, on Jun 26, 2021
We were treated horribly in the buying process and not a single leader from [name removed] has contacted me. They are a poorly run company that didn't care about my business.
St Paul, on May 19, 2021
We have had several quality issues with our home that are still outstanding. The below reflects the more major quality concerns. - Our master shower has been leaking into the walls. The issue was visible in September and we went through months of “what vendor was accountable” before it was repaired in February. A few months later it became apparent that the shower was again leaking. This repair is underway after aggressive pushes from [name removed] to get teams here. - Our roof was installed incorrectly with the dryer vent being roofed over. The roof has been patched but the integrity remains to be seen and the mold growing in the garage has yet to be remediated. - Our AC unit was installed with a book manual in the blower motor and a repair had to be made before we moved in. The exterior unit broke in November and was repaired before breaking again less than 24 hours later. The AC team has refused to remediate appropriately and the issue is still outstanding. - We had a patio extension added on and during the winter weather it was apparent that this was done without prior tie ins to the existing porch as the elevation difference was roughly two inches higher on the extension. - We have a crack in our foundation that was reported in March with adjacent cracked interior tiles. We have yet to hear from someone to evaluate the problem. - While updating some of the lighting in our bathrooms we discovered that the builder installed lights were not grounded appropriately along with large holes in the Sheetrock from poor installation. We were lucky this did not cause a fire.
St Paul, on Mar 25, 2021
Like 1.The response from Service ([name removed]) if needed 2. The quality of workmanship Dislike Nothing
St Paul, on Oct 04, 2020
Easy to work with on a spec home .... very little warranty work (which was nice) but response to warranty slow. Grass and sprinkler system (breaks, leaks repairs) have been challenging.
St Paul, on Jul 01, 2020
I understand that sometimes issues can come up with new house however the professionalism and dedication for [name removed] to address and fix all the issues is outstanding. I just want to say thank you [name removed]!