Top Homebuilder Ratings & Reviews

Shaddock Homes

Inspiration

43 Homeowner Reviews Completed Dec 2021 - Jun 2023

Overall Satisfaction

4.1
Customers' overall satisfaction
3.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.5

Home Personalization Experience

3.7

Construction Experience

3.9

Customer Care Experience

4.5

Home Readiness

3.7

Installation & Workmanship

4.1

Community Profile

Inspiration is located in St. Paul, Texas just steps away from Lake Lavon, one of the largest lakes in Texas. This 593 acre master planned community in Collin County offers countryside living with beautiful lake views.





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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

St Paul, on Dec 09, 2021

I have brought up the issue of the dead tree in my front yard many months ago. I spoke with [name removed] on November 9th, 2021. He told me to send him the photos of my dead tree which I did on November 10th via text. Since then I have texted him twice, email once with no response. I am retired military officer and I take care of my property, therefore the issue of the dead tree was not due to negligence on my part. I am deeply saddened with this situation, so I am going to schedule an appointment with the owner of the company in order for [name removed] home to do the right thing.

3.6
Verified Homeowner
Lucas, on Apr 30, 2023

Lack of response. Constantly having to follow up.

1.4
Verified Homeowner
Lucas, TX, on May 13, 2023

The builder had lack of communication and several “choices” made were no longer available but only found out about it after the fact. Quality of cabinets is that of Ikea and not what you would see in a $700K+ home. The attention to detail from certain trades was minimal and resulted in several replacements or “fixed”

3.3
Verified Homeowner
St Paul, on Dec 08, 2021

Our warranty manager, [name removed] has been extremely helpful and attentive, always handling any situation promptly with attention to detail and full follow through. He's always available to assist and keeps us in the loop with the progress of the repairs. A lot to be said for that!!!

4.7
Verified Homeowner
Lucas, on Mar 11, 2023

The manager over warranty has been a saving [name removed] when things are going left. I like how quick and responsive [name removed] is. There are a few areas and concerns with my flooring in the home and has been since moving in. It is slowly getting fixed but it’s consistent disruption. [name removed] has responded timely for all inquiries showing to take it seriously but limited on solutions with flooring. Overall [name removed] helps with providing some comfort of support when needed.

4.7
Verified Homeowner
Lucas, TX, on Apr 29, 2023

Timeline of finished home and inflexibility

3.2
Verified Homeowner
St Paul, on Nov 24, 2021

Quality materials and workmanship.

4.6
Verified Homeowner
Lucas, on Mar 09, 2023

Worst build experience. Builders and sales changed too many times. Took more than 2 years for completion. Roof leaked the second day we moved in. Lots of cracks in the build and lots of quality issues. Doesnt expect this from a premium builder.

1.5
Verified Homeowner
Lucas, TX, on Apr 26, 2023

I haven’t liked the sales agent the way he treated and spoken to us

4.2
Verified Homeowner
St Paul, on Nov 16, 2021

The plumbers took too long to get my toilet taken care of.

4.3
Verified Homeowner
Lucas, on Jan 16, 2023

It has been a struggle to get the things fixed that need to be fixed.

4.3
Verified Homeowner
Lucas, TX, on Apr 21, 2023

Service is really good

4.4
Verified Homeowner
St Paul, on Jun 26, 2021

We were treated horribly in the buying process and not a single leader from [name removed] has contacted me. They are a poorly run company that didn't care about my business.

4.2
Verified Homeowner
St Paul, on May 24, 2022

[name removed] has been attentive, professional and responsive to our warranty requests. We have no concerns with his service as a warranty manager. Our concerns have been with the service providers. For example: Our main AC compressor started making a loud noise. K&S came out to evaluate and determined it to need a new motor in the unit. Replacement motor was installed and 3 days later, the noise returned and the downstairs unit wasn't cooling like it should (or like it was prior to install). We called the K&S emergency line, were promised a technician would contact us and never did. Only after messaging [name removed] were we contacted to schedule another time for a technician to return. We had asked if they could come out urgently due to the unit not cooling properly, but we were told they had no availability for nearly a week later. We feel that is unacceptable given the urgency.

4.4
Verified Homeowner
Lucas, TX, on Apr 21, 2023

Liked it very much, impressive.

4.7
Verified Homeowner
St Paul, on May 19, 2021

We have had several quality issues with our home that are still outstanding. The below reflects the more major quality concerns. - Our master shower has been leaking into the walls. The issue was visible in September and we went through months of “what vendor was accountable” before it was repaired in February. A few months later it became apparent that the shower was again leaking. This repair is underway after aggressive pushes from [name removed] to get teams here. - Our roof was installed incorrectly with the dryer vent being roofed over. The roof has been patched but the integrity remains to be seen and the mold growing in the garage has yet to be remediated. - Our AC unit was installed with a book manual in the blower motor and a repair had to be made before we moved in. The exterior unit broke in November and was repaired before breaking again less than 24 hours later. The AC team has refused to remediate appropriately and the issue is still outstanding. - We had a patio extension added on and during the winter weather it was apparent that this was done without prior tie ins to the existing porch as the elevation difference was roughly two inches higher on the extension. - We have a crack in our foundation that was reported in March with adjacent cracked interior tiles. We have yet to hear from someone to evaluate the problem. - While updating some of the lighting in our bathrooms we discovered that the builder installed lights were not grounded appropriately along with large holes in the Sheetrock from poor installation. We were lucky this did not cause a fire.

3.8
Verified Homeowner
St Paul, on Mar 18, 2022

We haven’t had a lot of interaction yet, but [name removed] has reached out a couple times checking in, which is very appreciated! We love our new home!

5.0
Verified Homeowner
Lucas, TX, on Nov 22, 2022

I liked how [name removed] Homes kept me updated during the building process especially with the supply issues. They delivered what they promised with quality and professionalism. They took extra care to clear any open items.

5.0
Verified Homeowner
St Paul, on Mar 25, 2021

Like 1.The response from Service ([name removed]) if needed 2. The quality of workmanship Dislike Nothing

5.0
Verified Homeowner
St Paul, on Mar 17, 2022

[name removed] was quick to follow up on any of our requests. No complaints on our end.

5.0
Verified Homeowner
Lucas, TX, on Nov 06, 2022

Worst experience. Was not expecting rhis from a premium builder. Nothing was premium for the service i got. Very vague information from sales. Lot of things were told to us incorrectly during initial contract sign and later the sales person changed and the new person didnt honor the words and no changes were accepted later. Very bad experience during build process and multiple time the builder is changed and lot of major issues after closing. The electricity outlets are defective. Dryer vent is stuck to the wall and i couldnt install my dryer for almost a month. And worst of all a major roof leak in the first month itself and no one comes to fix these. Lot of hassle and mental stress with this experience. Never recommend this builder to anyone. I wonder how are all the inspections passed with all these issues.

2.5
Verified Homeowner
St Paul, on Oct 04, 2020

Easy to work with on a spec home .... very little warranty work (which was nice) but response to warranty slow. Grass and sprinkler system (breaks, leaks repairs) have been challenging.

4.2
Verified Homeowner
St Paul, on Nov 12, 2021

The warranty service has been easy to use and easy to get ahold of the warranty contacts. The only downside was a long wait-time for one of the repair people to come look at our dishwasher, and then another 3 week wait time to have it fixed.

4.9
Verified Homeowner
Lucas, TX, on Oct 13, 2022

Overall, I truly am grateful for this experience. [name removed] has made this process for me less stressful and more enjoyable. I can’t believe how calm and professional she was in assisting me and continues to. I strongly disliked working with representatives in the purchase process. There were many inconsistencies in communication and a lack of awareness with personalism. Since, that has been resolved and I have been able to see others assist in going over and beyond. It took a little short of two years to finish my home…not the best experience but based on COVID, I did not blame this on [name removed] as a result. [name removed] has shown me I can trust to extend the community to my family and friends.

5.0
Verified Homeowner
St Paul, on Jul 01, 2020

I understand that sometimes issues can come up with new house however the professionalism and dedication for [name removed] to address and fix all the issues is outstanding. I just want to say thank you [name removed]!

5.0
Verified Homeowner
St Paul, TX, on Sep 08, 2021

The construction manager ultimately followed through on our requests, but communication with him was difficult both in person and via e-mail. My husband is a licensed architect and certain legitimate concerns raised to the construction manager were initially scoffed at and/or challenged, even if he did ultimately address them.

4.6
Verified Homeowner
St Paul, on Sep 18, 2021

Able to get response in promptly time, so far no issues

4.8
Verified Homeowner
Wylie, on Jul 13, 2019

The attention to details and willingness to make sure we were happy and remained happy.

4.9
Verified Homeowner
St Paul, TX, on Aug 07, 2021

Communications and meetings with the general contractor were cold and rushed. Couldn't tell if my questions or requests were being passed off or ignored because I was a woman or not but it was a consistent tone. Emails and texts with the contractor were strenuous and not helpful if he responded to me or my loan provider about items that would push back the closing date.

4.1
Verified Homeowner
St Paul, on Sep 17, 2021

[name removed] has been good. Very responsive and overall helpful. Though I am not thrilled with some of the things considered not to be warrantied (such as spalling stone - why do ya'll not seal anything? It's a little absurd to me).

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Lucas, TX, on May 13, 2023

The builder had lack of communication and several “choices” made were no longer available but only found out about it after the fact. Quality of cabinets is that of Ikea and not what you would see in a $700K+ home. The attention to detail from certain trades was minimal and resulted in several replacements or “fixed”

3.3
Verified Homeowner
Lucas, TX, on Apr 29, 2023

Timeline of finished home and inflexibility

3.2
Verified Homeowner
Lucas, TX, on Apr 26, 2023

I haven’t liked the sales agent the way he treated and spoken to us

4.2
Verified Homeowner
Lucas, TX, on Apr 21, 2023

Service is really good

4.4
Verified Homeowner
Lucas, TX, on Apr 21, 2023

Liked it very much, impressive.

4.7
Verified Homeowner
Lucas, TX, on Nov 22, 2022

I liked how [name removed] Homes kept me updated during the building process especially with the supply issues. They delivered what they promised with quality and professionalism. They took extra care to clear any open items.

5.0
Verified Homeowner
Lucas, TX, on Nov 06, 2022

Worst experience. Was not expecting rhis from a premium builder. Nothing was premium for the service i got. Very vague information from sales. Lot of things were told to us incorrectly during initial contract sign and later the sales person changed and the new person didnt honor the words and no changes were accepted later. Very bad experience during build process and multiple time the builder is changed and lot of major issues after closing. The electricity outlets are defective. Dryer vent is stuck to the wall and i couldnt install my dryer for almost a month. And worst of all a major roof leak in the first month itself and no one comes to fix these. Lot of hassle and mental stress with this experience. Never recommend this builder to anyone. I wonder how are all the inspections passed with all these issues.

2.5
Verified Homeowner
Lucas, TX, on Oct 13, 2022

Overall, I truly am grateful for this experience. [name removed] has made this process for me less stressful and more enjoyable. I can’t believe how calm and professional she was in assisting me and continues to. I strongly disliked working with representatives in the purchase process. There were many inconsistencies in communication and a lack of awareness with personalism. Since, that has been resolved and I have been able to see others assist in going over and beyond. It took a little short of two years to finish my home…not the best experience but based on COVID, I did not blame this on [name removed] as a result. [name removed] has shown me I can trust to extend the community to my family and friends.

5.0
Verified Homeowner
St Paul, TX, on Sep 08, 2021

The construction manager ultimately followed through on our requests, but communication with him was difficult both in person and via e-mail. My husband is a licensed architect and certain legitimate concerns raised to the construction manager were initially scoffed at and/or challenged, even if he did ultimately address them.

4.6
Verified Homeowner
St Paul, TX, on Aug 07, 2021

Communications and meetings with the general contractor were cold and rushed. Couldn't tell if my questions or requests were being passed off or ignored because I was a woman or not but it was a consistent tone. Emails and texts with the contractor were strenuous and not helpful if he responded to me or my loan provider about items that would push back the closing date.

4.1
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Lucas, on Apr 30, 2023

Lack of response. Constantly having to follow up.

1.4
Verified Homeowner
Lucas, on Mar 11, 2023

The manager over warranty has been a saving [name removed] when things are going left. I like how quick and responsive [name removed] is. There are a few areas and concerns with my flooring in the home and has been since moving in. It is slowly getting fixed but it’s consistent disruption. [name removed] has responded timely for all inquiries showing to take it seriously but limited on solutions with flooring. Overall [name removed] helps with providing some comfort of support when needed.

4.7
Verified Homeowner
Lucas, on Mar 09, 2023

Worst build experience. Builders and sales changed too many times. Took more than 2 years for completion. Roof leaked the second day we moved in. Lots of cracks in the build and lots of quality issues. Doesnt expect this from a premium builder.

1.5
Verified Homeowner
Lucas, on Jan 16, 2023

It has been a struggle to get the things fixed that need to be fixed.

4.3
Verified Homeowner
St Paul, on May 24, 2022

[name removed] has been attentive, professional and responsive to our warranty requests. We have no concerns with his service as a warranty manager. Our concerns have been with the service providers. For example: Our main AC compressor started making a loud noise. K&S came out to evaluate and determined it to need a new motor in the unit. Replacement motor was installed and 3 days later, the noise returned and the downstairs unit wasn't cooling like it should (or like it was prior to install). We called the K&S emergency line, were promised a technician would contact us and never did. Only after messaging [name removed] were we contacted to schedule another time for a technician to return. We had asked if they could come out urgently due to the unit not cooling properly, but we were told they had no availability for nearly a week later. We feel that is unacceptable given the urgency.

4.4
Verified Homeowner
St Paul, on Mar 18, 2022

We haven’t had a lot of interaction yet, but [name removed] has reached out a couple times checking in, which is very appreciated! We love our new home!

5.0
Verified Homeowner
St Paul, on Mar 17, 2022

[name removed] was quick to follow up on any of our requests. No complaints on our end.

5.0
Verified Homeowner
St Paul, on Nov 12, 2021

The warranty service has been easy to use and easy to get ahold of the warranty contacts. The only downside was a long wait-time for one of the repair people to come look at our dishwasher, and then another 3 week wait time to have it fixed.

4.9
Verified Homeowner
St Paul, on Sep 18, 2021

Able to get response in promptly time, so far no issues

4.8
Verified Homeowner
St Paul, on Sep 17, 2021

[name removed] has been good. Very responsive and overall helpful. Though I am not thrilled with some of the things considered not to be warrantied (such as spalling stone - why do ya'll not seal anything? It's a little absurd to me).

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

St Paul, on Dec 09, 2021

I have brought up the issue of the dead tree in my front yard many months ago. I spoke with [name removed] on November 9th, 2021. He told me to send him the photos of my dead tree which I did on November 10th via text. Since then I have texted him twice, email once with no response. I am retired military officer and I take care of my property, therefore the issue of the dead tree was not due to negligence on my part. I am deeply saddened with this situation, so I am going to schedule an appointment with the owner of the company in order for [name removed] home to do the right thing.

3.6
Verified Homeowner
St Paul, on Dec 08, 2021

Our warranty manager, [name removed] has been extremely helpful and attentive, always handling any situation promptly with attention to detail and full follow through. He's always available to assist and keeps us in the loop with the progress of the repairs. A lot to be said for that!!!

4.7
Verified Homeowner
St Paul, on Nov 24, 2021

Quality materials and workmanship.

4.6
Verified Homeowner
St Paul, on Nov 16, 2021

The plumbers took too long to get my toilet taken care of.

4.3
Verified Homeowner
St Paul, on Jun 26, 2021

We were treated horribly in the buying process and not a single leader from [name removed] has contacted me. They are a poorly run company that didn't care about my business.

4.2
Verified Homeowner
St Paul, on May 19, 2021

We have had several quality issues with our home that are still outstanding. The below reflects the more major quality concerns. - Our master shower has been leaking into the walls. The issue was visible in September and we went through months of “what vendor was accountable” before it was repaired in February. A few months later it became apparent that the shower was again leaking. This repair is underway after aggressive pushes from [name removed] to get teams here. - Our roof was installed incorrectly with the dryer vent being roofed over. The roof has been patched but the integrity remains to be seen and the mold growing in the garage has yet to be remediated. - Our AC unit was installed with a book manual in the blower motor and a repair had to be made before we moved in. The exterior unit broke in November and was repaired before breaking again less than 24 hours later. The AC team has refused to remediate appropriately and the issue is still outstanding. - We had a patio extension added on and during the winter weather it was apparent that this was done without prior tie ins to the existing porch as the elevation difference was roughly two inches higher on the extension. - We have a crack in our foundation that was reported in March with adjacent cracked interior tiles. We have yet to hear from someone to evaluate the problem. - While updating some of the lighting in our bathrooms we discovered that the builder installed lights were not grounded appropriately along with large holes in the Sheetrock from poor installation. We were lucky this did not cause a fire.

3.8
Verified Homeowner
St Paul, on Mar 25, 2021

Like 1.The response from Service ([name removed]) if needed 2. The quality of workmanship Dislike Nothing

5.0
Verified Homeowner
St Paul, on Oct 04, 2020

Easy to work with on a spec home .... very little warranty work (which was nice) but response to warranty slow. Grass and sprinkler system (breaks, leaks repairs) have been challenging.

4.2
Verified Homeowner
St Paul, on Jul 01, 2020

I understand that sometimes issues can come up with new house however the professionalism and dedication for [name removed] to address and fix all the issues is outstanding. I just want to say thank you [name removed]!

5.0
Verified Homeowner
Wylie, on Jul 13, 2019

The attention to details and willingness to make sure we were happy and remained happy.

4.9
Verified Homeowner