Top Homebuilder Ratings & Reviews

Shaddock Homes

Windsong Ranch 66's

52 Homeowner Reviews Completed Dec 2022 - Jun 2024

Overall Satisfaction

4.1
Customers' overall satisfaction
3.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Home Personalization Experience

3.8

Construction Experience

3.6

Customer Care Experience

4.3

Home Readiness

3.8

Installation & Workmanship

4.1

Community Profile

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Apr 05, 2024

We purchased the Model home from [name removed]. [name removed] was amazing through the whole buying experience.

5.0
Verified Homeowner
Prosper, on May 13, 2024

We do not have any complaints! [name removed] and [name removed] were both very responsive with any questions we had during the home purchasing process. We bought an inventory home and have been very please with all of the finishes that were chosen!

5.0
Verified Homeowner
Prosper, on May 28, 2024

There is water leakage in my sliding doors every time there is a thunderstorm, regardless of how severe it is. I've submitted a claim under the home warranty but the Company refused to fix. It is unthinkable and unbelievable that [name removed] home would build a house in Texas, knowing that Thunderstorm is a common occurrence, without preparing for this properly.

3.3
Verified Homeowner
Prosper, TX, on Feb 14, 2024

Process is very smooth -Sales Agent is very informative

4.5
Verified Homeowner
Prosper, on Feb 15, 2024

Warranty customer care has been great - no complaints

5.0
Verified Homeowner
Prosper, on Apr 02, 2024

LOVED everything about working with Shaddock Homes!!

4.8
Verified Homeowner
Prosper, on Aug 13, 2023

Months goes by and no action are taken. [name removed] from warranty is extremely rude and won’t listen to anything. Matter of fact closes the tickets without our knowledge.

0.5
Verified Homeowner
Prosper, on Oct 29, 2023

Right from closing my house [name removed] has not met the commitment. I have complained about my dry wall but no one has reached out to us to see the poor dry walk work. Our Master Bathroom has a leak and despite trying to fix it for 4 times the issue still exist. Our 2nd floor thermostat is not working so far no one has reach out to me. We have reported multiple issues but no one from corporate is contacting us to decide on plan of resolving the issues

3.7
Verified Homeowner
Prosper, TX, on Dec 06, 2023

[name removed] helped customize the plan to suit our needs, which she went above and beyond her normal duties. She is very knowledgeable and a very good architect cum Sales Manager. Thanks to her to spending many hrs to make sure we get what we need. [name removed] had been an outstanding builder or Construction Supervisor. By far, the best builder that we have seen in our 15 yrs of building many homes now across states. Very patient, follow ups, take every feedback and make sure it is addressed properly and some repeatedly and made sure it is done.

4.5
Verified Homeowner
Prosper, on Jul 14, 2023

Before close, builder of home did not fix all identified issues with home as noted in final walk thru; advised us that warranty manager would correct some of the items after close, only for the warranty manager later on to advise that the issue should have been brought to the attention of the builder prior to close to be fixed. Warranty manager assigned does not answer emails or put through warranty ticks in a timely fashion. Warranty manager will use excuse of various issues being 'within tolerance' simply to avoid repairing the problem (problems previously brought to the attention of the builder prior to close, and remained present even after an attempt to correct them). Vendors assigned warranty-related issues have, on multiple occasions, simply marked a ticket item as 'completed' without actually completing the work. Prior to close, various workers from neighboring builds sites would walk into home with shoes on (after final flooring laid down) to use appliances/restroom with regular occurrence. During multiple visits to home during various phases of construction, multiple empty beer cans found throughout house.

2.8
Verified Homeowner
Prosper, on Aug 26, 2023

Took a little longer to build than anticipated and some stuff is still pending even after almost a year of closing

4.1
Verified Homeowner
Prosper, TX, on Dec 04, 2023

I was given what I was promised. I thought there would be delays in construction but there nothing major. [name removed] was very helpful in explaining all the questions every step of the way

4.5
Verified Homeowner
Prosper, on Jul 08, 2023

I am very disappointed with the customer care experience with [name removed]. I chose "quartz" as the material for my master bathroom countertop. However, I noticed the actual material for the countertop was engineered marble. I requested to replace it to quartz because that was what I originally chose. However, warranty service people responded only to say that it is not their job to replace the materials but only to fix whatever I have. So, I requested to connect me to someone from another department or in higher position who is able to help me with this issue for the replacement. However, the warranty department did not do anything but only repeated the same words: "We are only fixing something you already have." It was extremely frustrating, and [name removed] is not trustworthy to me anymore. How could they use totally different materials from what I requested and kept saying that they would not do anything about it? And in my last conversation via email with the warranty service, the person said that if I had quartz tops then I would say they should have been marble, not quartz. The comment was very offensive and judgmental. Would that be something you would say to your customer as a warranty service person? He could simply connect me to someone who would be able to take care of this replacement issue as he does not have any authority to do such thing in the first place. I would never work with [name removed] again for my future house build. If there is someone from [name removed] who read this complaint, please contact me to resolve this issue.

2.3
Verified Homeowner
Prosper, TX, on Oct 12, 2023

We loved the entire experience. As first time home builders, we didn't know what to expect, but were told to set expectations low. We couldn't have been more misled. Everything was wonderful. [name removed] has to be the greatest people alive. She was so helpful, thoughtful, caring, and available from day one through to today. She truly cares about her customers, which leaves us satisfied and happy to recommend her and [name removed] to others. The quality of the home and transparency of the construction process was phenomenal. We were just so, so pleasantly surprised.

5.0
Verified Homeowner
Prosper, on May 25, 2023

Warranty portal is helpful, but it needs improvement to allow larger file size upload.

3.5
Verified Homeowner
Prosper, TX, on Aug 20, 2023

Beautiful home, friendly service

5.0
Verified Homeowner
Prosper, on Apr 12, 2023

The outstanding items listed on the Final Acceptance are still not completed and it's been 6 months since my closing. Most of the time, the constuction manager is unresponsive and hard to get a hold of. At times, contractors have shown up without any prior notice that they were coming. It is difficult to get any progress on this list, and the home still has green and blue tape around the house because these items are still outstanding and have not been addressed. There are no status updates without constant follow up on my end, and calling and texing to the construction manager. At times, I need to find his car parked on the street to have a conversation with him to remind him about the open items. I have had to escalate to [name removed], which helped to get some traction, however things are still moving extremely slow and the homeowner should not be required to constantly chase.

4.5
Verified Homeowner
Prosper, TX, on Aug 06, 2023

[name removed] was so wonderful to work with! She was very knowledgeable about every detail of my home and gave wonderful suggestions to make my home just the way I wanted it. She was friendly, outgoing and always responded quickly to any question that I had. [name removed] went above and beyond so many times throughout the build process. I could not have been more pleased with my experience with her. She was such a blessing. I feel so lucky that I was able to work with [name removed] as my builder. He was very knowledgeable about my home and welcomed any questions or concerns that I had. He went over every detail of my home with me to make sure I knew how to properly care for my home.

5.0
Verified Homeowner
Prosper, on Dec 23, 2022

Liked and disliked. Couple of Issues reported are taken care immediately. Central vacuum installation did not happen correctly. So home pro has to cut the drywall and fix the central vac issue. Drywall repair still not completed

2.7
Verified Homeowner
Prosper, TX, on Aug 03, 2023

I like that the sales agent, [name removed], and the builder, [name removed], were very responsive. I do not like dealing with [name removed] as I had issues getting responses from their salesperson, [name removed].

4.2
Verified Homeowner
Prosper, on Oct 08, 2022

Most of my items were taken care of, but the house still needs to be power washed which hasn’t been done yet.

3.9
Verified Homeowner
Prosper, TX, on Jul 31, 2023

Sales / Contract was amazing. [name removed] is so sweet and took care of all of my needs. It is the build quality that I am very disappointed with. This is my third home that I have built with a builder and by far the worst quality. The cabinetry came all chipped and dinged up. The woodwork such as the stair posts, mantle, and floating shelves are all chipped and dinged up. Only about 50% of it was fixed and there is no support to fix it correctly. The slab which was used for the backsplash was cut too short. Extra caulking and makeshift trim was used as a band aid to cover it up. I am left with poor workmanship throughout the home which I am disappointed about.

3.9
Verified Homeowner
Prosper, TX, on Jul 11, 2023

[name removed] and I really loved the entire process. There will always be hiccups but [name removed] communicated super well and [name removed] did an amazing job.

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Apr 05, 2024

We purchased the Model home from [name removed]. [name removed] was amazing through the whole buying experience.

5.0
Verified Homeowner
Prosper, TX, on Feb 14, 2024

Process is very smooth -Sales Agent is very informative

4.5
Verified Homeowner
Prosper, TX, on Dec 06, 2023

[name removed] helped customize the plan to suit our needs, which she went above and beyond her normal duties. She is very knowledgeable and a very good architect cum Sales Manager. Thanks to her to spending many hrs to make sure we get what we need. [name removed] had been an outstanding builder or Construction Supervisor. By far, the best builder that we have seen in our 15 yrs of building many homes now across states. Very patient, follow ups, take every feedback and make sure it is addressed properly and some repeatedly and made sure it is done.

4.5
Verified Homeowner
Prosper, TX, on Dec 04, 2023

I was given what I was promised. I thought there would be delays in construction but there nothing major. [name removed] was very helpful in explaining all the questions every step of the way

4.5
Verified Homeowner
Prosper, TX, on Oct 12, 2023

We loved the entire experience. As first time home builders, we didn't know what to expect, but were told to set expectations low. We couldn't have been more misled. Everything was wonderful. [name removed] has to be the greatest people alive. She was so helpful, thoughtful, caring, and available from day one through to today. She truly cares about her customers, which leaves us satisfied and happy to recommend her and [name removed] to others. The quality of the home and transparency of the construction process was phenomenal. We were just so, so pleasantly surprised.

5.0
Verified Homeowner
Prosper, TX, on Aug 20, 2023

Beautiful home, friendly service

5.0
Verified Homeowner
Prosper, TX, on Aug 06, 2023

[name removed] was so wonderful to work with! She was very knowledgeable about every detail of my home and gave wonderful suggestions to make my home just the way I wanted it. She was friendly, outgoing and always responded quickly to any question that I had. [name removed] went above and beyond so many times throughout the build process. I could not have been more pleased with my experience with her. She was such a blessing. I feel so lucky that I was able to work with [name removed] as my builder. He was very knowledgeable about my home and welcomed any questions or concerns that I had. He went over every detail of my home with me to make sure I knew how to properly care for my home.

5.0
Verified Homeowner
Prosper, TX, on Aug 03, 2023

I like that the sales agent, [name removed], and the builder, [name removed], were very responsive. I do not like dealing with [name removed] as I had issues getting responses from their salesperson, [name removed].

4.2
Verified Homeowner
Prosper, TX, on Jul 31, 2023

Sales / Contract was amazing. [name removed] is so sweet and took care of all of my needs. It is the build quality that I am very disappointed with. This is my third home that I have built with a builder and by far the worst quality. The cabinetry came all chipped and dinged up. The woodwork such as the stair posts, mantle, and floating shelves are all chipped and dinged up. Only about 50% of it was fixed and there is no support to fix it correctly. The slab which was used for the backsplash was cut too short. Extra caulking and makeshift trim was used as a band aid to cover it up. I am left with poor workmanship throughout the home which I am disappointed about.

3.9
Verified Homeowner
Prosper, TX, on Jul 11, 2023

[name removed] and I really loved the entire process. There will always be hiccups but [name removed] communicated super well and [name removed] did an amazing job.

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Prosper, on May 13, 2024

We do not have any complaints! [name removed] and [name removed] were both very responsive with any questions we had during the home purchasing process. We bought an inventory home and have been very please with all of the finishes that were chosen!

5.0
Verified Homeowner
Prosper, on Feb 15, 2024

Warranty customer care has been great - no complaints

5.0
Verified Homeowner
Prosper, on Aug 13, 2023

Months goes by and no action are taken. [name removed] from warranty is extremely rude and won’t listen to anything. Matter of fact closes the tickets without our knowledge.

0.5
Verified Homeowner
Prosper, on Jul 14, 2023

Before close, builder of home did not fix all identified issues with home as noted in final walk thru; advised us that warranty manager would correct some of the items after close, only for the warranty manager later on to advise that the issue should have been brought to the attention of the builder prior to close to be fixed. Warranty manager assigned does not answer emails or put through warranty ticks in a timely fashion. Warranty manager will use excuse of various issues being 'within tolerance' simply to avoid repairing the problem (problems previously brought to the attention of the builder prior to close, and remained present even after an attempt to correct them). Vendors assigned warranty-related issues have, on multiple occasions, simply marked a ticket item as 'completed' without actually completing the work. Prior to close, various workers from neighboring builds sites would walk into home with shoes on (after final flooring laid down) to use appliances/restroom with regular occurrence. During multiple visits to home during various phases of construction, multiple empty beer cans found throughout house.

2.8
Verified Homeowner
Prosper, on Jul 08, 2023

I am very disappointed with the customer care experience with [name removed]. I chose "quartz" as the material for my master bathroom countertop. However, I noticed the actual material for the countertop was engineered marble. I requested to replace it to quartz because that was what I originally chose. However, warranty service people responded only to say that it is not their job to replace the materials but only to fix whatever I have. So, I requested to connect me to someone from another department or in higher position who is able to help me with this issue for the replacement. However, the warranty department did not do anything but only repeated the same words: "We are only fixing something you already have." It was extremely frustrating, and [name removed] is not trustworthy to me anymore. How could they use totally different materials from what I requested and kept saying that they would not do anything about it? And in my last conversation via email with the warranty service, the person said that if I had quartz tops then I would say they should have been marble, not quartz. The comment was very offensive and judgmental. Would that be something you would say to your customer as a warranty service person? He could simply connect me to someone who would be able to take care of this replacement issue as he does not have any authority to do such thing in the first place. I would never work with [name removed] again for my future house build. If there is someone from [name removed] who read this complaint, please contact me to resolve this issue.

2.3
Verified Homeowner
Prosper, on May 25, 2023

Warranty portal is helpful, but it needs improvement to allow larger file size upload.

3.5
Verified Homeowner
Prosper, on Apr 12, 2023

The outstanding items listed on the Final Acceptance are still not completed and it's been 6 months since my closing. Most of the time, the constuction manager is unresponsive and hard to get a hold of. At times, contractors have shown up without any prior notice that they were coming. It is difficult to get any progress on this list, and the home still has green and blue tape around the house because these items are still outstanding and have not been addressed. There are no status updates without constant follow up on my end, and calling and texing to the construction manager. At times, I need to find his car parked on the street to have a conversation with him to remind him about the open items. I have had to escalate to [name removed], which helped to get some traction, however things are still moving extremely slow and the homeowner should not be required to constantly chase.

4.5
Verified Homeowner
Prosper, on Dec 23, 2022

Liked and disliked. Couple of Issues reported are taken care immediately. Central vacuum installation did not happen correctly. So home pro has to cut the drywall and fix the central vac issue. Drywall repair still not completed

2.7
Verified Homeowner
Prosper, on Oct 08, 2022

Most of my items were taken care of, but the house still needs to be power washed which hasn’t been done yet.

3.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Prosper, on May 28, 2024

There is water leakage in my sliding doors every time there is a thunderstorm, regardless of how severe it is. I've submitted a claim under the home warranty but the Company refused to fix. It is unthinkable and unbelievable that [name removed] home would build a house in Texas, knowing that Thunderstorm is a common occurrence, without preparing for this properly.

3.3
Verified Homeowner
Prosper, on Apr 02, 2024

LOVED everything about working with Shaddock Homes!!

4.8
Verified Homeowner
Prosper, on Oct 29, 2023

Right from closing my house [name removed] has not met the commitment. I have complained about my dry wall but no one has reached out to us to see the poor dry walk work. Our Master Bathroom has a leak and despite trying to fix it for 4 times the issue still exist. Our 2nd floor thermostat is not working so far no one has reach out to me. We have reported multiple issues but no one from corporate is contacting us to decide on plan of resolving the issues

3.7
Verified Homeowner
Prosper, on Aug 26, 2023

Took a little longer to build than anticipated and some stuff is still pending even after almost a year of closing

4.1
Verified Homeowner