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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Mar 11, 2024
There are some issues after closing. However the after closing service maintenance people are great and exceptional on helping us getting the issues done.
Prosper, on Oct 30, 2024
Warranty dept (JJ) is a 10+ for addressing all of the issues that were left undone at closing. [name removed] saved the day for [name removed] by going above and beyond to help us.
Prosper, TX, on Dec 28, 2024
Attention to design details which are hard for an end user like me to know till we move jn the house, we expected the design and construction team to think through these aspects 1. The oven doors cant be opened fully without opening the pantry door, the pantry door collides with oven doors, this as i found out later happens in the model home too ( [name removed] plan) but no one advised about this 2. Light at breakfast area is centered in the hall and not sure how we can put a dining table there without blocking the back door and game room entrance, this is not a problem in model home as there is sliding doors. I am very dis satisfied about the end result after spending close to $1M for purchasing the hone 3. There was a dead skunk that took the team 3 months to figure out where it was and clean up the smell, apparently the smell still persists, i am even worried to move in my family in there and lives in our current home till today, we decided to move in hoping it will go away, but un fortunately when the heater or a is on, the smell still comes in, i remember telling this to the construction manager during closing inspection but he had a air freshener kind of device put in to mask the smell and took it away after i signed the papers, 4. While looking for the dead skunk a lot of dry wall was torn down, unfortunately they never finished that portion of dry wall as rest of the house and the finish stands out, will put in the pictures. 5. Wrong sized bath tub installed even after paying the upgrade charges, cant believe a reputed company like [name removed] who have been in this business for 5 decades don't have checks and balances that ensure the right one is delivered and installed, i had to put in a service request to fix it and not completed yet, 6. No changes to dry wall was allowed for me but the same neighbor hood and same floor plan, they have accommodated the changes, i had asked to complete the bar area with dry wall and finish it, but it was not allowed , but a home on Kew ct has the bar converted with just dry wall finish 7. The base price was increased by $70 k by the time i got on list to the time i got into contract and signed up hoping a quality product, but very disappointed
Prosper, on Nov 13, 2023
The whole experience was a nightmare. Build took 2 years, multiple builders, multiple sales personnel, and then multiple warranty personnel. Having to put more than 2 tickets in for issues, lack of communication, dead plants not replaced, and overall lack of pride in the product or customer service.
Prosper, on Aug 27, 2024
No proper response from the warranty team. 1. During closing [name removed] turned down the request to move the closing date by a week. However now there is a leak in my window and I am sitting for 3 months without proper communication. Each time when I reach out I get an answer that we will come. 2. Same with door’s lock. 3. Lot of nuisance with next door construction. Builders are not willing to listen to us and work with us. We are very disappointed with shaddock.
Prosper, TX, on Dec 20, 2024
Overall it was good except in pockets where it was confusing on the number of change documents and there was no clarity on what was discussed to what was on the paper
Prosper, on Oct 06, 2023
I like the floor plans and use of space in my home. I like the ease of reporting issues with my home.
Prosper, on Oct 06, 2023
Initial responses were very slow and frustrating. Getting much better recently.
Prosper, TX, on Dec 12, 2024
[name removed] and [name removed] were both amazing through out the whole process. Very understanding, available and flexible with dealing with all issues that came up.
Prosper, on Aug 14, 2023
Warranty Manager [name removed] is the only good thing about [name removed], he empathizes with us & helped us a lot in fixing the water leak, dead tree & electrical issues. He is very prompt & calls us immediately once after we submit any warranty request.
Prosper, on Oct 01, 2023
Our build and homeownership with [name removed] has been very disappointing to say the least..
Prosper, TX, on Dec 08, 2024
Everything was smooth and addressed all our requests
Prosper, on Mar 15, 2023
Lack of communication, poor planning as far as getting contractors lined up at appropriate times. The build process took twice as long as projected. The wood floor wasn't installed properly per the manufacturer guidelines, effectively voiding the manufacturer's warranty. The landscaping was done poorly. The grading of the ground was done poorly. Other than that things have been great. It's a beautiful home.
Prosper, on Jun 13, 2023
The biggest struggle has been the internal churn inside [name removed]. From the buyers perspective, I bought a home from [name removed]. I should be able to submit a request and it gets handled behind the scenes versus being told by one associate that it is someone else's to do.
Prosper, on May 02, 2023
Warranty customer service is great. Warranty manager [name removed] has been great to work with.
Prosper, on Jan 23, 2023
I am into 6 months now, and still can’t seem to get the Final Acceptance Items List COMPLETED by the construction manager. Warranty dept has been awesome!
Prosper, on Dec 06, 2022
Our warranty advisor has been excellent! He’s super responsive and helpful.
Prosper, TX, on Jul 30, 2024
We love our floor plan, lot, and most importantly the sales rep [name removed].
Prosper, on Sep 09, 2022
[name removed] our service manager has been fantastic. He had been fast in reply to our warranty needs. He has helped us tremendously since we moved in and had warranty issues.
Prosper, TX, on Jun 28, 2024
We had multiple difficulties with HomePro. Everything shaddock did was great, but our experience with [name removed] was subpar.
Prosper, TX, on Jun 14, 2024
There are so many things outstanding that were not fixed as committed that I can't list them all. The quality of the work done by your contractors is questionable. Going back to the beginning we had a less than impressive experience with your Design Center. As the house went up there we many avoidable errors that were made. We were pressured to close with promised that all would be done by closing. That did not happen. My wife is an realtor with good relationships with both Tradition and Highland Homes. She knows what is expected from new builds. [name removed] fell short. One bright area on your team was [name removed]. He deserves a 10 rating for jumping thru hoops to help us. [name removed] at [name removed] lighting was also very responsive. As far as the rest of the [name removed] team, I have little positive to report.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, TX, on Dec 28, 2024
Attention to design details which are hard for an end user like me to know till we move jn the house, we expected the design and construction team to think through these aspects 1. The oven doors cant be opened fully without opening the pantry door, the pantry door collides with oven doors, this as i found out later happens in the model home too ( [name removed] plan) but no one advised about this 2. Light at breakfast area is centered in the hall and not sure how we can put a dining table there without blocking the back door and game room entrance, this is not a problem in model home as there is sliding doors. I am very dis satisfied about the end result after spending close to $1M for purchasing the hone 3. There was a dead skunk that took the team 3 months to figure out where it was and clean up the smell, apparently the smell still persists, i am even worried to move in my family in there and lives in our current home till today, we decided to move in hoping it will go away, but un fortunately when the heater or a is on, the smell still comes in, i remember telling this to the construction manager during closing inspection but he had a air freshener kind of device put in to mask the smell and took it away after i signed the papers, 4. While looking for the dead skunk a lot of dry wall was torn down, unfortunately they never finished that portion of dry wall as rest of the house and the finish stands out, will put in the pictures. 5. Wrong sized bath tub installed even after paying the upgrade charges, cant believe a reputed company like [name removed] who have been in this business for 5 decades don't have checks and balances that ensure the right one is delivered and installed, i had to put in a service request to fix it and not completed yet, 6. No changes to dry wall was allowed for me but the same neighbor hood and same floor plan, they have accommodated the changes, i had asked to complete the bar area with dry wall and finish it, but it was not allowed , but a home on Kew ct has the bar converted with just dry wall finish 7. The base price was increased by $70 k by the time i got on list to the time i got into contract and signed up hoping a quality product, but very disappointed
Prosper, TX, on Dec 20, 2024
Overall it was good except in pockets where it was confusing on the number of change documents and there was no clarity on what was discussed to what was on the paper
Prosper, TX, on Dec 12, 2024
[name removed] and [name removed] were both amazing through out the whole process. Very understanding, available and flexible with dealing with all issues that came up.
Prosper, TX, on Dec 08, 2024
Everything was smooth and addressed all our requests
Prosper, TX, on Jul 30, 2024
We love our floor plan, lot, and most importantly the sales rep [name removed].
Prosper, TX, on Jun 28, 2024
We had multiple difficulties with HomePro. Everything shaddock did was great, but our experience with [name removed] was subpar.
Prosper, TX, on Jun 14, 2024
There are so many things outstanding that were not fixed as committed that I can't list them all. The quality of the work done by your contractors is questionable. Going back to the beginning we had a less than impressive experience with your Design Center. As the house went up there we many avoidable errors that were made. We were pressured to close with promised that all would be done by closing. That did not happen. My wife is an realtor with good relationships with both Tradition and Highland Homes. She knows what is expected from new builds. [name removed] fell short. One bright area on your team was [name removed]. He deserves a 10 rating for jumping thru hoops to help us. [name removed] at [name removed] lighting was also very responsive. As far as the rest of the [name removed] team, I have little positive to report.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Oct 30, 2024
Warranty dept (JJ) is a 10+ for addressing all of the issues that were left undone at closing. [name removed] saved the day for [name removed] by going above and beyond to help us.
Prosper, on Aug 27, 2024
No proper response from the warranty team. 1. During closing [name removed] turned down the request to move the closing date by a week. However now there is a leak in my window and I am sitting for 3 months without proper communication. Each time when I reach out I get an answer that we will come. 2. Same with door’s lock. 3. Lot of nuisance with next door construction. Builders are not willing to listen to us and work with us. We are very disappointed with shaddock.
Prosper, on Oct 06, 2023
Initial responses were very slow and frustrating. Getting much better recently.
Prosper, on Aug 14, 2023
Warranty Manager [name removed] is the only good thing about [name removed], he empathizes with us & helped us a lot in fixing the water leak, dead tree & electrical issues. He is very prompt & calls us immediately once after we submit any warranty request.
Prosper, on Jun 13, 2023
The biggest struggle has been the internal churn inside [name removed]. From the buyers perspective, I bought a home from [name removed]. I should be able to submit a request and it gets handled behind the scenes versus being told by one associate that it is someone else's to do.
Prosper, on May 02, 2023
Warranty customer service is great. Warranty manager [name removed] has been great to work with.
Prosper, on Jan 23, 2023
I am into 6 months now, and still can’t seem to get the Final Acceptance Items List COMPLETED by the construction manager. Warranty dept has been awesome!
Prosper, on Dec 06, 2022
Our warranty advisor has been excellent! He’s super responsive and helpful.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Mar 11, 2024
There are some issues after closing. However the after closing service maintenance people are great and exceptional on helping us getting the issues done.
Prosper, on Nov 13, 2023
The whole experience was a nightmare. Build took 2 years, multiple builders, multiple sales personnel, and then multiple warranty personnel. Having to put more than 2 tickets in for issues, lack of communication, dead plants not replaced, and overall lack of pride in the product or customer service.
Prosper, on Oct 06, 2023
I like the floor plans and use of space in my home. I like the ease of reporting issues with my home.
Prosper, on Oct 01, 2023
Our build and homeownership with [name removed] has been very disappointing to say the least..
Prosper, on Mar 15, 2023
Lack of communication, poor planning as far as getting contractors lined up at appropriate times. The build process took twice as long as projected. The wood floor wasn't installed properly per the manufacturer guidelines, effectively voiding the manufacturer's warranty. The landscaping was done poorly. The grading of the ground was done poorly. Other than that things have been great. It's a beautiful home.