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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Mar 11, 2024
There are some issues after closing. However the after closing service maintenance people are great and exceptional on helping us getting the issues done.
Prosper, TX, on Mar 25, 2025
I loved being part of the process on the purchaser side for a change. Everyone from design to purchaser was great to deal with. Sales guy in brookhollow was ok too.
Prosper, on Apr 13, 2025
[name removed] is not the same as it once was, I was quite excited when I decided to buy one, but they cut corners to save nickel and dime( maybe the builder i got assigned was not good) but overall a Lennar Mass produced home( my previous one built in 2015) seemed to have more upgrades as part of standard package than what i got as a sprucewood/saxony product here. Drsign aspects is what seems most neglected to save costs and
Prosper, on Nov 13, 2023
The whole experience was a nightmare. Build took 2 years, multiple builders, multiple sales personnel, and then multiple warranty personnel. Having to put more than 2 tickets in for issues, lack of communication, dead plants not replaced, and overall lack of pride in the product or customer service.
Prosper, on Oct 30, 2024
Warranty dept (JJ) is a 10+ for addressing all of the issues that were left undone at closing. [name removed] saved the day for [name removed] by going above and beyond to help us.
Prosper, TX, on Mar 21, 2025
Likes: The people. (1) [name removed] - He always wanted to make sure we get our dream home, and did whatever was within his control to get us closer to that(structural upgrade customisations, brick selection, getting us add ons like christmas lights that were inadvertently missed etc.) (2) [name removed] - His work ethic was impeccable; Within what [name removed]'s policy allowed, he made sure he did the best for us; He gave us clarity on what is possible and what isn't; He always kept his word; Was thorough and meticulous in his planning and work; Gave us genuine advice where we sought his help; And he got us past the finish line (3) [name removed] - During his brief stint as construction manager during the initial planning stages, he advised us on avoiding some customizations we were planning (powder, utility, jr master entry etc,) which we eventually realised were very good advice. (4) [name removed] we had some issues, [name removed] intervened and took the time to help arrive at an amicable solution and tried to make sure we finish with a good experience overall 3 Suggestions for Improvement: (1) Plan Document Coordination: The plans given to different teams like framing, foundation etc. are sometimes dissimilar or not coordinated and can likely lead to significant errors. A centralised oversight/checkpoints would be helpful to avoid irrevocable errors (2) Training: A culture of quality should be achieved through better training. Even though trades are brought in by construction manager, they should be trained on basic quality principles by [name removed]. They should be trained to not just make things 'functional' but also to give a 'quality output' e.g. doing that extra tap with hammer to make sure there is no gap when laying nailed down wood, or discarding bricks that look too discolored, or making sure soil is compacted properly before laying sod etc. Some of the trades tend to rush the job to do more within a day, and quality becomes a direct casualty (3) Proactive Quality Checks should be done by construction manager or superviser, not at the end of a task, but at the beginning of a task. It is expensive to correct mistakes, but if you can catch it early, then the rest of the task would get completed with better quality. This small, planned time investment in quality checks could potentially become a big diffferetiator for Shaddock Homes and help improve the brand equity
Prosper, on Oct 06, 2023
I like the floor plans and use of space in my home. I like the ease of reporting issues with my home.
Prosper, on Aug 27, 2024
No proper response from the warranty team. 1. During closing [name removed] turned down the request to move the closing date by a week. However now there is a leak in my window and I am sitting for 3 months without proper communication. Each time when I reach out I get an answer that we will come. 2. Same with door’s lock. 3. Lot of nuisance with next door construction. Builders are not willing to listen to us and work with us. We are very disappointed with shaddock.
Prosper, TX, on Mar 13, 2025
Design selections were few and overpriced at the design center. To get the house we really wanted we had to choose many lower cost items and then redo after closing ourselves. Salesperson [name removed] was very nice and easy to work with. There were quite a few mistakes made while building the house that were eventually corrected but it was rather frustrating to have them happen. After closing we are finding walls that are bowed and out of square, shower drain that was never connected, & plastic trash in the bottom of the shower drain. As a builder myself, I would attribute these problems to the trades who work for you, they did not seem to care that much about the overall quality of their work. It was also frustrating to ask for things to be done to the house that [name removed] just did not offer or would not do. We understand that you are not a custom builder but things like adding a couple of windows, changing the color of the windows to black on the inside and outside, or adding a different bathtub were just met with a no. At this price point of more than 1 million dollars, this should not be the case. It's something that I would think would only apply to very inexpensive homes. Would I buy from [name removed] again, sorry, no. It's not a bad house, but it's not a great house either and for the price it should have been better in all the ways stated above.
Prosper, on Oct 01, 2023
Our build and homeownership with [name removed] has been very disappointing to say the least..
Prosper, on Oct 06, 2023
Initial responses were very slow and frustrating. Getting much better recently.
Prosper, TX, on Jan 14, 2025
Great experience to work with both [name removed] (Shaddock Sales) and [name removed](Builder Manager) both were there from start to finish.
Prosper, on Mar 15, 2023
Lack of communication, poor planning as far as getting contractors lined up at appropriate times. The build process took twice as long as projected. The wood floor wasn't installed properly per the manufacturer guidelines, effectively voiding the manufacturer's warranty. The landscaping was done poorly. The grading of the ground was done poorly. Other than that things have been great. It's a beautiful home.
Prosper, on Aug 14, 2023
Warranty Manager [name removed] is the only good thing about [name removed], he empathizes with us & helped us a lot in fixing the water leak, dead tree & electrical issues. He is very prompt & calls us immediately once after we submit any warranty request.
Prosper, TX, on Dec 28, 2024
Attention to design details which are hard for an end user like me to know till we move jn the house, we expected the design and construction team to think through these aspects 1. The oven doors cant be opened fully without opening the pantry door, the pantry door collides with oven doors, this as i found out later happens in the model home too ( [name removed] plan) but no one advised about this 2. Light at breakfast area is centered in the hall and not sure how we can put a dining table there without blocking the back door and game room entrance, this is not a problem in model home as there is sliding doors. I am very dis satisfied about the end result after spending close to $1M for purchasing the hone 3. There was a dead skunk that took the team 3 months to figure out where it was and clean up the smell, apparently the smell still persists, i am even worried to move in my family in there and lives in our current home till today, we decided to move in hoping it will go away, but un fortunately when the heater or a is on, the smell still comes in, i remember telling this to the construction manager during closing inspection but he had a air freshener kind of device put in to mask the smell and took it away after i signed the papers, 4. While looking for the dead skunk a lot of dry wall was torn down, unfortunately they never finished that portion of dry wall as rest of the house and the finish stands out, will put in the pictures. 5. Wrong sized bath tub installed even after paying the upgrade charges, cant believe a reputed company like [name removed] who have been in this business for 5 decades don't have checks and balances that ensure the right one is delivered and installed, i had to put in a service request to fix it and not completed yet, 6. No changes to dry wall was allowed for me but the same neighbor hood and same floor plan, they have accommodated the changes, i had asked to complete the bar area with dry wall and finish it, but it was not allowed , but a home on Kew ct has the bar converted with just dry wall finish 7. The base price was increased by $70 k by the time i got on list to the time i got into contract and signed up hoping a quality product, but very disappointed
Prosper, on Jun 13, 2023
The biggest struggle has been the internal churn inside [name removed]. From the buyers perspective, I bought a home from [name removed]. I should be able to submit a request and it gets handled behind the scenes versus being told by one associate that it is someone else's to do.
Prosper, TX, on Dec 20, 2024
Overall it was good except in pockets where it was confusing on the number of change documents and there was no clarity on what was discussed to what was on the paper
Prosper, on May 02, 2023
Warranty customer service is great. Warranty manager [name removed] has been great to work with.
Prosper, TX, on Dec 12, 2024
[name removed] and [name removed] were both amazing through out the whole process. Very understanding, available and flexible with dealing with all issues that came up.
Prosper, on Jan 23, 2023
I am into 6 months now, and still can’t seem to get the Final Acceptance Items List COMPLETED by the construction manager. Warranty dept has been awesome!
Prosper, TX, on Dec 08, 2024
Everything was smooth and addressed all our requests
Prosper, on Dec 06, 2022
Our warranty advisor has been excellent! He’s super responsive and helpful.
Prosper, on Sep 09, 2022
[name removed] our service manager has been fantastic. He had been fast in reply to our warranty needs. He has helped us tremendously since we moved in and had warranty issues.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, TX, on Mar 25, 2025
I loved being part of the process on the purchaser side for a change. Everyone from design to purchaser was great to deal with. Sales guy in brookhollow was ok too.
Prosper, TX, on Mar 21, 2025
Likes: The people. (1) [name removed] - He always wanted to make sure we get our dream home, and did whatever was within his control to get us closer to that(structural upgrade customisations, brick selection, getting us add ons like christmas lights that were inadvertently missed etc.) (2) [name removed] - His work ethic was impeccable; Within what [name removed]'s policy allowed, he made sure he did the best for us; He gave us clarity on what is possible and what isn't; He always kept his word; Was thorough and meticulous in his planning and work; Gave us genuine advice where we sought his help; And he got us past the finish line (3) [name removed] - During his brief stint as construction manager during the initial planning stages, he advised us on avoiding some customizations we were planning (powder, utility, jr master entry etc,) which we eventually realised were very good advice. (4) [name removed] we had some issues, [name removed] intervened and took the time to help arrive at an amicable solution and tried to make sure we finish with a good experience overall 3 Suggestions for Improvement: (1) Plan Document Coordination: The plans given to different teams like framing, foundation etc. are sometimes dissimilar or not coordinated and can likely lead to significant errors. A centralised oversight/checkpoints would be helpful to avoid irrevocable errors (2) Training: A culture of quality should be achieved through better training. Even though trades are brought in by construction manager, they should be trained on basic quality principles by [name removed]. They should be trained to not just make things 'functional' but also to give a 'quality output' e.g. doing that extra tap with hammer to make sure there is no gap when laying nailed down wood, or discarding bricks that look too discolored, or making sure soil is compacted properly before laying sod etc. Some of the trades tend to rush the job to do more within a day, and quality becomes a direct casualty (3) Proactive Quality Checks should be done by construction manager or superviser, not at the end of a task, but at the beginning of a task. It is expensive to correct mistakes, but if you can catch it early, then the rest of the task would get completed with better quality. This small, planned time investment in quality checks could potentially become a big diffferetiator for Shaddock Homes and help improve the brand equity
Prosper, TX, on Mar 13, 2025
Design selections were few and overpriced at the design center. To get the house we really wanted we had to choose many lower cost items and then redo after closing ourselves. Salesperson [name removed] was very nice and easy to work with. There were quite a few mistakes made while building the house that were eventually corrected but it was rather frustrating to have them happen. After closing we are finding walls that are bowed and out of square, shower drain that was never connected, & plastic trash in the bottom of the shower drain. As a builder myself, I would attribute these problems to the trades who work for you, they did not seem to care that much about the overall quality of their work. It was also frustrating to ask for things to be done to the house that [name removed] just did not offer or would not do. We understand that you are not a custom builder but things like adding a couple of windows, changing the color of the windows to black on the inside and outside, or adding a different bathtub were just met with a no. At this price point of more than 1 million dollars, this should not be the case. It's something that I would think would only apply to very inexpensive homes. Would I buy from [name removed] again, sorry, no. It's not a bad house, but it's not a great house either and for the price it should have been better in all the ways stated above.
Prosper, TX, on Jan 14, 2025
Great experience to work with both [name removed] (Shaddock Sales) and [name removed](Builder Manager) both were there from start to finish.
Prosper, TX, on Dec 28, 2024
Attention to design details which are hard for an end user like me to know till we move jn the house, we expected the design and construction team to think through these aspects 1. The oven doors cant be opened fully without opening the pantry door, the pantry door collides with oven doors, this as i found out later happens in the model home too ( [name removed] plan) but no one advised about this 2. Light at breakfast area is centered in the hall and not sure how we can put a dining table there without blocking the back door and game room entrance, this is not a problem in model home as there is sliding doors. I am very dis satisfied about the end result after spending close to $1M for purchasing the hone 3. There was a dead skunk that took the team 3 months to figure out where it was and clean up the smell, apparently the smell still persists, i am even worried to move in my family in there and lives in our current home till today, we decided to move in hoping it will go away, but un fortunately when the heater or a is on, the smell still comes in, i remember telling this to the construction manager during closing inspection but he had a air freshener kind of device put in to mask the smell and took it away after i signed the papers, 4. While looking for the dead skunk a lot of dry wall was torn down, unfortunately they never finished that portion of dry wall as rest of the house and the finish stands out, will put in the pictures. 5. Wrong sized bath tub installed even after paying the upgrade charges, cant believe a reputed company like [name removed] who have been in this business for 5 decades don't have checks and balances that ensure the right one is delivered and installed, i had to put in a service request to fix it and not completed yet, 6. No changes to dry wall was allowed for me but the same neighbor hood and same floor plan, they have accommodated the changes, i had asked to complete the bar area with dry wall and finish it, but it was not allowed , but a home on Kew ct has the bar converted with just dry wall finish 7. The base price was increased by $70 k by the time i got on list to the time i got into contract and signed up hoping a quality product, but very disappointed
Prosper, TX, on Dec 20, 2024
Overall it was good except in pockets where it was confusing on the number of change documents and there was no clarity on what was discussed to what was on the paper
Prosper, TX, on Dec 12, 2024
[name removed] and [name removed] were both amazing through out the whole process. Very understanding, available and flexible with dealing with all issues that came up.
Prosper, TX, on Dec 08, 2024
Everything was smooth and addressed all our requests
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Apr 13, 2025
[name removed] is not the same as it once was, I was quite excited when I decided to buy one, but they cut corners to save nickel and dime( maybe the builder i got assigned was not good) but overall a Lennar Mass produced home( my previous one built in 2015) seemed to have more upgrades as part of standard package than what i got as a sprucewood/saxony product here. Drsign aspects is what seems most neglected to save costs and
Prosper, on Oct 30, 2024
Warranty dept (JJ) is a 10+ for addressing all of the issues that were left undone at closing. [name removed] saved the day for [name removed] by going above and beyond to help us.
Prosper, on Aug 27, 2024
No proper response from the warranty team. 1. During closing [name removed] turned down the request to move the closing date by a week. However now there is a leak in my window and I am sitting for 3 months without proper communication. Each time when I reach out I get an answer that we will come. 2. Same with door’s lock. 3. Lot of nuisance with next door construction. Builders are not willing to listen to us and work with us. We are very disappointed with shaddock.
Prosper, on Oct 06, 2023
Initial responses were very slow and frustrating. Getting much better recently.
Prosper, on Aug 14, 2023
Warranty Manager [name removed] is the only good thing about [name removed], he empathizes with us & helped us a lot in fixing the water leak, dead tree & electrical issues. He is very prompt & calls us immediately once after we submit any warranty request.
Prosper, on Jun 13, 2023
The biggest struggle has been the internal churn inside [name removed]. From the buyers perspective, I bought a home from [name removed]. I should be able to submit a request and it gets handled behind the scenes versus being told by one associate that it is someone else's to do.
Prosper, on May 02, 2023
Warranty customer service is great. Warranty manager [name removed] has been great to work with.
Prosper, on Jan 23, 2023
I am into 6 months now, and still can’t seem to get the Final Acceptance Items List COMPLETED by the construction manager. Warranty dept has been awesome!
Prosper, on Dec 06, 2022
Our warranty advisor has been excellent! He’s super responsive and helpful.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Mar 11, 2024
There are some issues after closing. However the after closing service maintenance people are great and exceptional on helping us getting the issues done.
Prosper, on Nov 13, 2023
The whole experience was a nightmare. Build took 2 years, multiple builders, multiple sales personnel, and then multiple warranty personnel. Having to put more than 2 tickets in for issues, lack of communication, dead plants not replaced, and overall lack of pride in the product or customer service.
Prosper, on Oct 06, 2023
I like the floor plans and use of space in my home. I like the ease of reporting issues with my home.
Prosper, on Oct 01, 2023
Our build and homeownership with [name removed] has been very disappointing to say the least..
Prosper, on Mar 15, 2023
Lack of communication, poor planning as far as getting contractors lined up at appropriate times. The build process took twice as long as projected. The wood floor wasn't installed properly per the manufacturer guidelines, effectively voiding the manufacturer's warranty. The landscaping was done poorly. The grading of the ground was done poorly. Other than that things have been great. It's a beautiful home.