Top Homebuilder Ratings & Reviews

Shaddock Homes

The Grove

62 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.1

Construction Experience

4.4

Customer Care Experience

4.5

Home Readiness

4.4

Installation & Workmanship

4.5

Community Profile

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Jul 04, 2024

Construction team did not do the job correctly. Roof needs a paint, the thermostats were not connected, door and water exit is in front of main door. Dryer plug had to be replaced was continuously tripping. Need a lot of follow up with the warranty manager. Tickets are open for more than 3 weeks, SLA is not maintained. [name removed] interior person was below par. Backyard was not made correctly. Sales person has been not reachable and very rigid at times not answerable at all. Overall we would request a attention to our home.

1.8
Verified Homeowner
Frisco, TX, on Jul 10, 2024

My experience with [name removed] is very smooth from the starting of purchasing the home. [name removed] and [name removed] was really nice to work with and they communicated well during the process.

5.0
Verified Homeowner
Frisco, on Jul 15, 2024

Built

5.0
Verified Homeowner
Frisco, on Jun 13, 2024

I am very happy about whole process right from beginning till to closing. Customer care experience was really pleasant and friendly.

5.0
Verified Homeowner
Frisco, on Jun 21, 2024

Post buying the experience was good but construction status updates was not that great

4.5
Verified Homeowner
Frisco, TX, on Jul 09, 2024

Quality

4.0
Verified Homeowner
Frisco, on Dec 09, 2023

Over all great but have some basic cosmetics things keep popping up.

4.4
Verified Homeowner
Frisco, on May 24, 2024

There is lot of room to improve in warranty service.

3.0
Verified Homeowner
Frisco, TX, on Jun 14, 2024

We had a very disappointing experience before signing this agreement. Shaddock Sales Manager [name removed] initially agreed to provide the incentives and confirmed the final amount. However, the very next day, she informed us that she could not sell the house for the specified amount. A week later, we contacted [name removed] again and agreed to pay the updated market price. She provided us with the available lot numbers, and we accepted and prepared to sign for Lot #5. After two days of waiting for the contract, [name removed] informed us that Lot #5 was no longer available and that she would not be sending the contract. We were then forced to switch to Lot #7. I am sorry to say that my experience with [name removed] has been extremely frustrating. I never expected such unprofessional behavior from Shaddock, and I cannot recommend them to anyone.

3.4
Verified Homeowner
Frisco, on May 08, 2024

Prompt & responsive. Understands the issues and provides prompt response and solutions

5.0
Verified Homeowner
Frisco, TX, on Jun 11, 2024

[name removed] customer relationship management and communication was top notch.

4.9
Verified Homeowner
Frisco, on Jan 16, 2024

Quicker response but service requests are closed with out any updates done

3.1
Verified Homeowner
Frisco, TX, on May 28, 2024

I liked the way sales agent [name removed] guided me through all the steps of home buying. She always kept me posted about updates & also conveyed the truth & helped me in solving my concerns. Monetary transactions & contracts were also very smooth. I also liked the construction quality of [name removed]. Two things that I didn't like were the work of Carpenter & final handover. Electric Switchboards were not fixed in straight lines or there were gaps around them. [name removed] house was not kept very clean before the handover & finishing cosmetic changes were not done.

4.5
Verified Homeowner
Frisco, on Jul 17, 2023

Warranty service is good and customer care is responsive.

5.0
Verified Homeowner
Frisco, TX, on May 21, 2024

We would like to express our Heartfelt thanks and a ton of Gratitude to Shaddock Homes [name removed] and our [name removed] from [name removed] who worked with us through our entire journey for our dream house and worked tirelessly to get us everything from the Start of the contract to build then the closure and hand over of the house. [name removed] helped us walk through every single step of the Home buying and the process behind it along with immense patience and great listening skills as since sometimes we would be very curious to know and she never hesitated to answer our questions as well as took our phone calls anytime and responded to messages even during off days and hours. It was [name removed] who convinced us to buy our house through Shaddock Homes as against other builders and in fact we had another friend who said to us blindly saying that. "If you want to build a home in Frisco, then shaddock is the buider you should all trust in"; True to the saying that there has been no looking back once we choose to build the house and everything has been as expected . We have been extremely lucky that we had maria and [name removed] as our construction manager and they both took extremely good care of us during the house journey with all the positive vibes and happiness which they both brought on board and provided with all the different options during construction of the House and helped us with all the processes and would like to mention that both of them have a very strong helping nature and support. It is very rare that we find such people like [name removed] who are willing to walk the extra mile for their customers without compromising the qualities and values and also to mention about [name removed] who is always ready to go the distance with his customers all along the way. We have been very lucky that both maria and bobby are still helping us as we are still settling down and setting up our house. Its neverthless to say that we have found a very good friends for life both maria and bobby who helped us secure our dream home and will be part of our journey for life. I would also like to mention a special thanks to Shaddock Homes team and Mr. [name removed] ,General manager for having built such a wonderful team at shaddock homes who manage the dream houses of individuals across multiple projects and make it possible for every family who chose them as builders. Also a note of thanks and gratitude to Optimum first Mortgage to have such Excellent Loan officers working for them and we hope he stays on to help other home buyers for the company.

4.7
Verified Homeowner
Frisco, on May 16, 2023

Aside from sales, [name removed], no one else seems to care or be concerned in any way about customer experience. [name removed] feeling of take it or leave it is very persuasive and the builder in our community is just about the worst, most aggressive professional we've ever experienced. As homebuyers who have built before - we expected a lot from the shaddock building experience but at the least we expected professionalism and follow through. But communication is scattered, disorganized and no one seems to know what is happening at any given time. Even in the design process, no one seemed aware of what is possible and at what price and when the choices came to the builder he continually made mistakes and had to do rework, repainting and corrections to update errors he made in execution. Warranty is incredibly confusing. Company would benefit from some clear handouts and outlines of the warranty - everything being verbal morning of closing is just incredibly inefficient and unhelpful.

1.6
Verified Homeowner
Frisco, TX, on May 21, 2024

1. Liked overall quality of construction 2. Liked construction manager [name removed] put himself into customer shows to better understand and assist 3. Liked willingness to help from [name removed] on everything she does 4. Scope for improvement: When a new construction manager takes over a project there is a scope to clearly review design, what customer asked and what not. Connect with me for specific items to share 4. Scope for improvement: Sometimes timely response on customer custom asks to avoid higher costs to customer. Contact me for specific items to discuss

5.0
Verified Homeowner
Frisco, on Apr 17, 2023

Friendly people. Haven’t had to deal with robots on the phone.

5.0
Verified Homeowner
Frisco, TX, on May 10, 2024

[name removed] was fantastic but didn't like how it took 14 months to build a 2500 square foot house. There was also some discrepancy between the design studio and builder when it came to the color of what we chose in certain areas.

4.3
Verified Homeowner
Frisco, TX, on May 09, 2024

[name removed] sales manager [name removed] is fantastic. She is the best. Unfortunately i didn't get a nice building manager but he is ok. He is just not friendly to approach. After move in - the home warrenty really not great. I have few issues, but not moving fast enough. Especially on few important issues.

4.0
Verified Homeowner
Frisco, TX, on May 03, 2024

Loved the overall experience and friendly staff at the property. Special shoutout to [name removed], who is outstanding and is always helpful. [name removed] was also very thorogh and helpful in the overall process. cannot recommend them enough

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Jul 10, 2024

My experience with [name removed] is very smooth from the starting of purchasing the home. [name removed] and [name removed] was really nice to work with and they communicated well during the process.

5.0
Verified Homeowner
Frisco, TX, on Jul 09, 2024

Quality

4.0
Verified Homeowner
Frisco, TX, on Jun 14, 2024

We had a very disappointing experience before signing this agreement. Shaddock Sales Manager [name removed] initially agreed to provide the incentives and confirmed the final amount. However, the very next day, she informed us that she could not sell the house for the specified amount. A week later, we contacted [name removed] again and agreed to pay the updated market price. She provided us with the available lot numbers, and we accepted and prepared to sign for Lot #5. After two days of waiting for the contract, [name removed] informed us that Lot #5 was no longer available and that she would not be sending the contract. We were then forced to switch to Lot #7. I am sorry to say that my experience with [name removed] has been extremely frustrating. I never expected such unprofessional behavior from Shaddock, and I cannot recommend them to anyone.

3.4
Verified Homeowner
Frisco, TX, on Jun 11, 2024

[name removed] customer relationship management and communication was top notch.

4.9
Verified Homeowner
Frisco, TX, on May 28, 2024

I liked the way sales agent [name removed] guided me through all the steps of home buying. She always kept me posted about updates & also conveyed the truth & helped me in solving my concerns. Monetary transactions & contracts were also very smooth. I also liked the construction quality of [name removed]. Two things that I didn't like were the work of Carpenter & final handover. Electric Switchboards were not fixed in straight lines or there were gaps around them. [name removed] house was not kept very clean before the handover & finishing cosmetic changes were not done.

4.5
Verified Homeowner
Frisco, TX, on May 21, 2024

We would like to express our Heartfelt thanks and a ton of Gratitude to Shaddock Homes [name removed] and our [name removed] from [name removed] who worked with us through our entire journey for our dream house and worked tirelessly to get us everything from the Start of the contract to build then the closure and hand over of the house. [name removed] helped us walk through every single step of the Home buying and the process behind it along with immense patience and great listening skills as since sometimes we would be very curious to know and she never hesitated to answer our questions as well as took our phone calls anytime and responded to messages even during off days and hours. It was [name removed] who convinced us to buy our house through Shaddock Homes as against other builders and in fact we had another friend who said to us blindly saying that. "If you want to build a home in Frisco, then shaddock is the buider you should all trust in"; True to the saying that there has been no looking back once we choose to build the house and everything has been as expected . We have been extremely lucky that we had maria and [name removed] as our construction manager and they both took extremely good care of us during the house journey with all the positive vibes and happiness which they both brought on board and provided with all the different options during construction of the House and helped us with all the processes and would like to mention that both of them have a very strong helping nature and support. It is very rare that we find such people like [name removed] who are willing to walk the extra mile for their customers without compromising the qualities and values and also to mention about [name removed] who is always ready to go the distance with his customers all along the way. We have been very lucky that both maria and bobby are still helping us as we are still settling down and setting up our house. Its neverthless to say that we have found a very good friends for life both maria and bobby who helped us secure our dream home and will be part of our journey for life. I would also like to mention a special thanks to Shaddock Homes team and Mr. [name removed] ,General manager for having built such a wonderful team at shaddock homes who manage the dream houses of individuals across multiple projects and make it possible for every family who chose them as builders. Also a note of thanks and gratitude to Optimum first Mortgage to have such Excellent Loan officers working for them and we hope he stays on to help other home buyers for the company.

4.7
Verified Homeowner
Frisco, TX, on May 21, 2024

1. Liked overall quality of construction 2. Liked construction manager [name removed] put himself into customer shows to better understand and assist 3. Liked willingness to help from [name removed] on everything she does 4. Scope for improvement: When a new construction manager takes over a project there is a scope to clearly review design, what customer asked and what not. Connect with me for specific items to share 4. Scope for improvement: Sometimes timely response on customer custom asks to avoid higher costs to customer. Contact me for specific items to discuss

5.0
Verified Homeowner
Frisco, TX, on May 10, 2024

[name removed] was fantastic but didn't like how it took 14 months to build a 2500 square foot house. There was also some discrepancy between the design studio and builder when it came to the color of what we chose in certain areas.

4.3
Verified Homeowner
Frisco, TX, on May 09, 2024

[name removed] sales manager [name removed] is fantastic. She is the best. Unfortunately i didn't get a nice building manager but he is ok. He is just not friendly to approach. After move in - the home warrenty really not great. I have few issues, but not moving fast enough. Especially on few important issues.

4.0
Verified Homeowner
Frisco, TX, on May 03, 2024

Loved the overall experience and friendly staff at the property. Special shoutout to [name removed], who is outstanding and is always helpful. [name removed] was also very thorogh and helpful in the overall process. cannot recommend them enough

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Jul 04, 2024

Construction team did not do the job correctly. Roof needs a paint, the thermostats were not connected, door and water exit is in front of main door. Dryer plug had to be replaced was continuously tripping. Need a lot of follow up with the warranty manager. Tickets are open for more than 3 weeks, SLA is not maintained. [name removed] interior person was below par. Backyard was not made correctly. Sales person has been not reachable and very rigid at times not answerable at all. Overall we would request a attention to our home.

1.8
Verified Homeowner
Frisco, on Jun 13, 2024

I am very happy about whole process right from beginning till to closing. Customer care experience was really pleasant and friendly.

5.0
Verified Homeowner
Frisco, on May 24, 2024

There is lot of room to improve in warranty service.

3.0
Verified Homeowner
Frisco, on May 08, 2024

Prompt & responsive. Understands the issues and provides prompt response and solutions

5.0
Verified Homeowner
Frisco, on Jan 16, 2024

Quicker response but service requests are closed with out any updates done

3.1
Verified Homeowner
Frisco, on Jul 17, 2023

Warranty service is good and customer care is responsive.

5.0
Verified Homeowner
Frisco, on May 16, 2023

Aside from sales, [name removed], no one else seems to care or be concerned in any way about customer experience. [name removed] feeling of take it or leave it is very persuasive and the builder in our community is just about the worst, most aggressive professional we've ever experienced. As homebuyers who have built before - we expected a lot from the shaddock building experience but at the least we expected professionalism and follow through. But communication is scattered, disorganized and no one seems to know what is happening at any given time. Even in the design process, no one seemed aware of what is possible and at what price and when the choices came to the builder he continually made mistakes and had to do rework, repainting and corrections to update errors he made in execution. Warranty is incredibly confusing. Company would benefit from some clear handouts and outlines of the warranty - everything being verbal morning of closing is just incredibly inefficient and unhelpful.

1.6
Verified Homeowner
Frisco, on Apr 17, 2023

Friendly people. Haven’t had to deal with robots on the phone.

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Jul 15, 2024

Built

5.0
Verified Homeowner
Frisco, on Jun 21, 2024

Post buying the experience was good but construction status updates was not that great

4.5
Verified Homeowner
Frisco, on Dec 09, 2023

Over all great but have some basic cosmetics things keep popping up.

4.4
Verified Homeowner