Top Homebuilder Ratings & Reviews

Shaddock Homes

Westworth Falls

26 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

3.7
Customers' overall satisfaction
3.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

3.9

Construction Experience

2.8

Customer Care Experience

4.2

Home Readiness

3.0

Installation & Workmanship

3.7

Community Profile

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Westworth Village, TX, on Jun 07, 2023

I thought there was poor communication with the builder (NOT the sales rep). Also, when we came for our final walk-through the day of closing the house was a complete mess and several items identified on the orientaton were not addressed. We were just told by builder that "I couldn't get responses from the contractors." I am a real estate agent so I totally understand that sub-contractors don't always communicate timely (or at all). However, the next day many of the items were addressed. It just made us feel that this house/closing was not a priority for this builder. He could still have communicated with us about the condition prior to our walk-through. It was a huge disappointment. I would have been completely embarrassed if this was a home for a client of mine - instead of my personal home.

3.8
Verified Homeowner
Westworth Village, on Feb 08, 2024

It is not the warranty service or customer care experience that we dislike but more in the quality of workmanship for the investment we made into our home. Very poor work and sloppy work throughout the house that is substandard in even the most basic of homes.

4.1
Verified Homeowner
Westworth Village, on Jun 24, 2024

We had an awful experience with [name removed] (first building manger). [name removed] fit better job, but many issues were already unfixable at that point. Design Center was short, bored and uninterested in any problems we experienced such as discontinued items, pricing differences or help after your two appointments. Subs were largely unskilled and unsupervised. Many items/installations were damaged or poorly repaired. Upper management was uninterested in problems on site, or unacceptable excuses were made for poor quality work.

3.6
Verified Homeowner
Westworth Village, TX, on May 29, 2023

Contract process was straightforward. Delays in build were frustrating but were more the market/economy than the builder. There were some quality & construction issues during the build that could have been handled better but Shaddock sales rep has been very responsive and helpful throughout, and helped to mitigate the communications issues with the builder.

4.1
Verified Homeowner
Westworth Village, on Oct 13, 2023

Haven't used it much yet.

4.4
Verified Homeowner
Westworth Village, on Jun 16, 2024

Overall finishes were subpar - paint on plate covers and overspray on flooring, awful paint job on cabinets (drips, roller and brush marks), terrible concrete finishing (splatter all over brick and surface chipping/flaking out), insulation in ceiling that had fallen out and was never replaced prior to drywall install, tile floor with hollow spots, floating LVP floor was not prepped well and there are multiple large areas that have air pockets and click when stepped on (which according to their "flooring expert" is a normal finding - NO, the crew did not check for low spots prior to laying planks!), poor tile/grout install on showers, crap landscapers (LandPro) their sales guy [name removed] was terrible to work with and the crew just threw down sod without prepping soil. Build timeline took about 9 months from breaking ground to completion which is about average. [name removed] was lazy and didn't supervise well/looked the other way and tolerated crap workmanship, disgusting job site with trash everywhere (including a literal pile of crap on top of a toilet flange plug which I asked to be cleaned up and it eventually was - 3 weeks later!). Painters washing their brushes in our black kitchen sink (a $1200 upgrade through [name removed] but can be found online for $500-600). The list goes on and on. A lot of features [name removed] advertised on their "luxury" flyer was not done, such as Taexx in-wall pest control, etc. Exterior sheathing is a joke, it is literally a cardboard sheet which gets taped to provide the "air barrier". You would think a semi-custom home builder would use Zip system sheathing at the minimum, but they said that product is too expensive, which is ironic since the smallest floorplan in my subdivision (a single story, 4 bedroom) starts at over $700k. [name removed] the CM was a joy to work with and was communicative, flexible with certain requests, and made sure we were happy. Really wish we had him from the beginning. However, overall, the execution was mediocre due to low quality work regarding finishes and we had to spend a great deal of time cleaning up after we moved in.

3.1
Verified Homeowner
Westworth Village, on Apr 08, 2024

We think the warranty manager, [name removed] and sales associate, [name removed], have both been wonderful to work with and very responsive. They genuinely want the homeowners to be happy and they really care about the homeowner experience. We didn't care for the construction manager when we purchased ([name removed]), but thankfully [name removed] and [name removed] have come to the rescue. We do think once our warranty items are all completed, that we will be happy with our home. We love the neighborhood!

4.4
Verified Homeowner
Westworth Village, on Jun 10, 2023

I felt the overall value proposition, thoughtful inclusions and quality of the home would have been great, if it was executed properly. Unfortunately, the construction and finish out felt substandard in many areas and simply not to plan in others, including missing windows, faulty subfloor, leaking roofing, and framing mistakes.

2.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Westworth Village, TX, on Jun 07, 2023

I thought there was poor communication with the builder (NOT the sales rep). Also, when we came for our final walk-through the day of closing the house was a complete mess and several items identified on the orientaton were not addressed. We were just told by builder that "I couldn't get responses from the contractors." I am a real estate agent so I totally understand that sub-contractors don't always communicate timely (or at all). However, the next day many of the items were addressed. It just made us feel that this house/closing was not a priority for this builder. He could still have communicated with us about the condition prior to our walk-through. It was a huge disappointment. I would have been completely embarrassed if this was a home for a client of mine - instead of my personal home.

3.8
Verified Homeowner
Westworth Village, TX, on May 29, 2023

Contract process was straightforward. Delays in build were frustrating but were more the market/economy than the builder. There were some quality & construction issues during the build that could have been handled better but Shaddock sales rep has been very responsive and helpful throughout, and helped to mitigate the communications issues with the builder.

4.1
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Westworth Village, on Feb 08, 2024

It is not the warranty service or customer care experience that we dislike but more in the quality of workmanship for the investment we made into our home. Very poor work and sloppy work throughout the house that is substandard in even the most basic of homes.

4.1
Verified Homeowner
Westworth Village, on Oct 13, 2023

Haven't used it much yet.

4.4
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Westworth Village, on Jun 24, 2024

We had an awful experience with [name removed] (first building manger). [name removed] fit better job, but many issues were already unfixable at that point. Design Center was short, bored and uninterested in any problems we experienced such as discontinued items, pricing differences or help after your two appointments. Subs were largely unskilled and unsupervised. Many items/installations were damaged or poorly repaired. Upper management was uninterested in problems on site, or unacceptable excuses were made for poor quality work.

3.6
Verified Homeowner
Westworth Village, on Jun 16, 2024

Overall finishes were subpar - paint on plate covers and overspray on flooring, awful paint job on cabinets (drips, roller and brush marks), terrible concrete finishing (splatter all over brick and surface chipping/flaking out), insulation in ceiling that had fallen out and was never replaced prior to drywall install, tile floor with hollow spots, floating LVP floor was not prepped well and there are multiple large areas that have air pockets and click when stepped on (which according to their "flooring expert" is a normal finding - NO, the crew did not check for low spots prior to laying planks!), poor tile/grout install on showers, crap landscapers (LandPro) their sales guy [name removed] was terrible to work with and the crew just threw down sod without prepping soil. Build timeline took about 9 months from breaking ground to completion which is about average. [name removed] was lazy and didn't supervise well/looked the other way and tolerated crap workmanship, disgusting job site with trash everywhere (including a literal pile of crap on top of a toilet flange plug which I asked to be cleaned up and it eventually was - 3 weeks later!). Painters washing their brushes in our black kitchen sink (a $1200 upgrade through [name removed] but can be found online for $500-600). The list goes on and on. A lot of features [name removed] advertised on their "luxury" flyer was not done, such as Taexx in-wall pest control, etc. Exterior sheathing is a joke, it is literally a cardboard sheet which gets taped to provide the "air barrier". You would think a semi-custom home builder would use Zip system sheathing at the minimum, but they said that product is too expensive, which is ironic since the smallest floorplan in my subdivision (a single story, 4 bedroom) starts at over $700k. [name removed] the CM was a joy to work with and was communicative, flexible with certain requests, and made sure we were happy. Really wish we had him from the beginning. However, overall, the execution was mediocre due to low quality work regarding finishes and we had to spend a great deal of time cleaning up after we moved in.

3.1
Verified Homeowner
Westworth Village, on Apr 08, 2024

We think the warranty manager, [name removed] and sales associate, [name removed], have both been wonderful to work with and very responsive. They genuinely want the homeowners to be happy and they really care about the homeowner experience. We didn't care for the construction manager when we purchased ([name removed]), but thankfully [name removed] and [name removed] have come to the rescue. We do think once our warranty items are all completed, that we will be happy with our home. We love the neighborhood!

4.4
Verified Homeowner
Westworth Village, on Jun 10, 2023

I felt the overall value proposition, thoughtful inclusions and quality of the home would have been great, if it was executed properly. Unfortunately, the construction and finish out felt substandard in many areas and simply not to plan in others, including missing windows, faulty subfloor, leaking roofing, and framing mistakes.

2.9
Verified Homeowner