Top Homebuilder Ratings & Reviews

Shaddock Homes

Shaddock Creek Estates

21 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

3.7
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.0

Purchase Experience

4.7

Home Personalization Experience

4.6

Construction Experience

3.8

Customer Care Experience

4.5

Home Readiness

3.7

Installation & Workmanship

4.0

Community Profile

Shaddock Homes logo
For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Frisco, on Oct 18, 2019

Ease of use with the on line scheduling system.

3.0
Verified Homeowner
Frisco, on Oct 02, 2019

[removed]. [removed] is excellent to work with, personable, knowledgeable and dependable. Always follows through after we make contact with each other.

5.0
Verified Homeowner
Frisco, on Aug 15, 2019

[removed] has been awesome! He contacts the appropriate individuals to address my warranty issues and keeps me updated with pending items.

5.0
Verified Homeowner
Frisco, on Jul 26, 2019

None

2.3
Verified Homeowner
Frisco, on Jun 21, 2019

Our sales person, [removed], was outstanding from the beginning to the end. He is extremely knowledgeable in the home building process. He is courteous, friendly, dependable and professional. We enjoyed our relationship with [removed] through this process. In addition, [removed], at the design center was also very professional, courteous, knowledgeable and extremely in the design process.

4.0
Verified Homeowner
Frisco, on May 12, 2019

[removed], our sales associate, was great to work with. [removed] answered all of our questions regarding the construction process and has followed through on all of his commitments.

4.9
Verified Homeowner
Frisco, on Apr 27, 2019

Prompt response to emails/texts

5.0
Verified Homeowner
Frisco, on Feb 18, 2019

I have still not met the [removed]/Customer Care Manager. At several interactions with [removed] (Sales Manager) and [removed] (builder), i was told a new [removed] manager will contact me, but for the last 2 months or so, i havent heard from this new manager yet. I have quite a few open items on my house and i struggle and keep bothering the wrong persons ([removed] and [removed]). it will be good if the Service Manager, reaches out and introduces himself and takes care of my list of issues

2.7
Verified Homeowner
Frisco, on Dec 13, 2018

[removed] and [removed] were very responsive.

4.5
Verified Homeowner
Frisco, on Oct 20, 2018

Working with [removed]. [removed] is awesome!! He is always available...even on his days off.

4.6
Verified Homeowner
Frisco, on Sep 11, 2018

The actual closing was very organized, everyone has been a pleasure to work with, and the builder has demonstrated a commitment towards addressing outstanding issues.

4.0
Verified Homeowner
Frisco, on Jul 14, 2018

Our home was a spec home, the first of its kind for [removed] we are told. There were multiple builders. The process was rough, and continues to be rough. The house is subpar.

2.6
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Frisco, on Jun 21, 2019

Our sales person, [removed], was outstanding from the beginning to the end. He is extremely knowledgeable in the home building process. He is courteous, friendly, dependable and professional. We enjoyed our relationship with [removed] through this process. In addition, [removed], at the design center was also very professional, courteous, knowledgeable and extremely in the design process.

4.0
Verified Homeowner
Frisco, on May 12, 2019

[removed], our sales associate, was great to work with. [removed] answered all of our questions regarding the construction process and has followed through on all of his commitments.

4.9
Verified Homeowner
Frisco, on Apr 27, 2019

Prompt response to emails/texts

5.0
Verified Homeowner
Frisco, on Dec 13, 2018

[removed] and [removed] were very responsive.

4.5
Verified Homeowner
Frisco, on Oct 20, 2018

Working with [removed]. [removed] is awesome!! He is always available...even on his days off.

4.6
Verified Homeowner
Frisco, on Sep 11, 2018

The actual closing was very organized, everyone has been a pleasure to work with, and the builder has demonstrated a commitment towards addressing outstanding issues.

4.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Frisco, on Oct 18, 2019

Ease of use with the on line scheduling system.

3.0
Verified Homeowner
Frisco, on Oct 02, 2019

[removed]. [removed] is excellent to work with, personable, knowledgeable and dependable. Always follows through after we make contact with each other.

5.0
Verified Homeowner
Frisco, on Aug 15, 2019

[removed] has been awesome! He contacts the appropriate individuals to address my warranty issues and keeps me updated with pending items.

5.0
Verified Homeowner
Frisco, on Feb 18, 2019

I have still not met the [removed]/Customer Care Manager. At several interactions with [removed] (Sales Manager) and [removed] (builder), i was told a new [removed] manager will contact me, but for the last 2 months or so, i havent heard from this new manager yet. I have quite a few open items on my house and i struggle and keep bothering the wrong persons ([removed] and [removed]). it will be good if the Service Manager, reaches out and introduces himself and takes care of my list of issues

2.7
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Frisco, on Jul 26, 2019

None

2.3
Verified Homeowner
Frisco, on Jul 14, 2018

Our home was a spec home, the first of its kind for [removed] we are told. There were multiple builders. The process was rough, and continues to be rough. The house is subpar.

2.6
Verified Homeowner