Top Homebuilder Ratings & Reviews

Southgate Homes

Northglen

1 Homeowner Reviews Completed Oct 2021 - Feb 2025

Southgate Homes

Overall Satisfaction

3.8
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

0.0

Community Profile

Southgate Homes logo
Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Haslet, TX, on Dec 18, 2020

I liked how the Project Mngr and the Sales Agent was proactive in keeping us updated with the build. I liked how [name removed] was accommodating and flexible to our needs. I didn’t like how Multimedia Solutions didn’t return my calls or messages in regards to the low voltage wiring, speaker inquiries and questions I had with the placement of the multimedia box. As far as the landscaping, it’s mediocre. I’m not worried too much about the backyard as we are planning for a pool but the front yard has bumps and uneven spots where the soil is very soft.

4.3
Verified Homeowner
Haslet, on Apr 09, 2021

The build of the home is mediocre. There seems to be unfinished parts of the home that were missed during the pre-closing and as we walk through the house we do find minor discrepancies. I found myself fixing these small discrepancies rather than enjoying the new home. The first 4 months in the home showed some flaws in the roofing as water came through the ceiling and caused some damages/cracks/leaks through the walls, ceiling, and air vents. I was told that I needed to use my year-end warranty to have the damages fixed when we haven’t lived at the home for a year or even half the year. Repairs and paint were made after waiting for almost 2 months.

2.5
Verified Homeowner
Haslet, on Oct 05, 2021

The repair personnel did not take pride in their work. The repairs done to the home were mediocre at best and left a lot of debris and wall splatter on my home equipment. There is still an ongoing leak from the roof when it rains.

3.0
Verified Homeowner
Haslet, TX, on Dec 17, 2020

Working With [name removed]

4.9
Verified Homeowner
Haslet, on Feb 15, 2021

Very good warranty service and customer care all was taken care.

5.0
Verified Homeowner
Haslet, on Aug 31, 2021

Love the build and construction. Love the foamed walls. Dislike the lawn and landscape company. Still having issues with drainage in the yard. Dislike the flat wall paint.

4.1
Verified Homeowner
Haslet, TX, on Nov 10, 2020

Purchase went very smoothly we liked everything and thank you [name removed] for everything no dislikes

5.0
Verified Homeowner
Haslet, on Jul 07, 2021

Quality home and excellent customer service

5.0
Verified Homeowner
Haslet, TX, on May 30, 2020

Ease of process

4.7
Verified Homeowner
Haslet, on Mar 29, 2021

Loved working with the sales associate and construction mgr was great and the quality of home is great. The only thing we don’t like is the grade of interior paint

4.2
Verified Homeowner
Haslet, TX, on Oct 22, 2019

[removed] and [removed] were the best.

5.0
Verified Homeowner
Haslet, on Dec 01, 2020

My key dislikes with [name removed] homes have been with the repeat issues with warranty repairs, although our now warranty liaison [name removed] has been very respectful and as helpful as he can. We have had to have repeat attempted repairs on our patio beam, which are still not repaired to our satisfaction. We have had issues with live electrical conduits left exposed, missing outlets, bad gfci switches (currently, there are issues with the holiday outlets that seem to be incorrectly wired to gfci switches due to multiple tripping). We have had failures with the flooring, including hollow spots, splitting boards that took months to get the contractor to schedule and ultimately resolve (confirmation is pending today's visit). We currently have rattling noise over the garage roof reported by the contractor as repaired; however, the noise is still present. There have been corner pops in our bricks and fractures in our exterior brick walls. Those have been repaired, but we had them considering the home's age is challenging. We have had independent inspections done on our house. There were some items on the secondary inspection that are still outstanding. They include fractured grout/caulk, gaps in the garage doors that promote rodent infestation, pressure sensors not performing correctly, exposed foundation footing, exposed nails and fasteners in the roof, and cracks in the patio slab. Drip lines have been exposed since before the closing and cited in both inspection reports provided to [name removed] as inadequate. This item remains unresolved.

2.0
Verified Homeowner
Haslet, TX, on Oct 08, 2019

[removed], the sales rep, has been very responsive and helpful! [removed], the builder, has also been responsive and helpful at getting any issues resolved.

5.0
Verified Homeowner
Haslet, TX, on Aug 06, 2019

Working with [removed] and mark!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Haslet, TX, on Dec 18, 2020

I liked how the Project Mngr and the Sales Agent was proactive in keeping us updated with the build. I liked how [name removed] was accommodating and flexible to our needs. I didn’t like how Multimedia Solutions didn’t return my calls or messages in regards to the low voltage wiring, speaker inquiries and questions I had with the placement of the multimedia box. As far as the landscaping, it’s mediocre. I’m not worried too much about the backyard as we are planning for a pool but the front yard has bumps and uneven spots where the soil is very soft.

4.3
Verified Homeowner
Haslet, TX, on Dec 17, 2020

Working With [name removed]

4.9
Verified Homeowner
Haslet, TX, on Nov 10, 2020

Purchase went very smoothly we liked everything and thank you [name removed] for everything no dislikes

5.0
Verified Homeowner
Haslet, TX, on May 30, 2020

Ease of process

4.7
Verified Homeowner
Haslet, TX, on Oct 22, 2019

[removed] and [removed] were the best.

5.0
Verified Homeowner
Haslet, TX, on Oct 08, 2019

[removed], the sales rep, has been very responsive and helpful! [removed], the builder, has also been responsive and helpful at getting any issues resolved.

5.0
Verified Homeowner
Haslet, TX, on Aug 06, 2019

Working with [removed] and mark!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Haslet, on Apr 09, 2021

The build of the home is mediocre. There seems to be unfinished parts of the home that were missed during the pre-closing and as we walk through the house we do find minor discrepancies. I found myself fixing these small discrepancies rather than enjoying the new home. The first 4 months in the home showed some flaws in the roofing as water came through the ceiling and caused some damages/cracks/leaks through the walls, ceiling, and air vents. I was told that I needed to use my year-end warranty to have the damages fixed when we haven’t lived at the home for a year or even half the year. Repairs and paint were made after waiting for almost 2 months.

2.5
Verified Homeowner
Haslet, on Feb 15, 2021

Very good warranty service and customer care all was taken care.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Haslet, on Oct 05, 2021

The repair personnel did not take pride in their work. The repairs done to the home were mediocre at best and left a lot of debris and wall splatter on my home equipment. There is still an ongoing leak from the roof when it rains.

3.0
Verified Homeowner
Haslet, on Aug 31, 2021

Love the build and construction. Love the foamed walls. Dislike the lawn and landscape company. Still having issues with drainage in the yard. Dislike the flat wall paint.

4.1
Verified Homeowner
Haslet, on Jul 07, 2021

Quality home and excellent customer service

5.0
Verified Homeowner
Haslet, on Mar 29, 2021

Loved working with the sales associate and construction mgr was great and the quality of home is great. The only thing we don’t like is the grade of interior paint

4.2
Verified Homeowner
Haslet, on Dec 01, 2020

My key dislikes with [name removed] homes have been with the repeat issues with warranty repairs, although our now warranty liaison [name removed] has been very respectful and as helpful as he can. We have had to have repeat attempted repairs on our patio beam, which are still not repaired to our satisfaction. We have had issues with live electrical conduits left exposed, missing outlets, bad gfci switches (currently, there are issues with the holiday outlets that seem to be incorrectly wired to gfci switches due to multiple tripping). We have had failures with the flooring, including hollow spots, splitting boards that took months to get the contractor to schedule and ultimately resolve (confirmation is pending today's visit). We currently have rattling noise over the garage roof reported by the contractor as repaired; however, the noise is still present. There have been corner pops in our bricks and fractures in our exterior brick walls. Those have been repaired, but we had them considering the home's age is challenging. We have had independent inspections done on our house. There were some items on the secondary inspection that are still outstanding. They include fractured grout/caulk, gaps in the garage doors that promote rodent infestation, pressure sensors not performing correctly, exposed foundation footing, exposed nails and fasteners in the roof, and cracks in the patio slab. Drip lines have been exposed since before the closing and cited in both inspection reports provided to [name removed] as inadequate. This item remains unresolved.

2.0
Verified Homeowner