Homebuilder Ratings & Reviews

Southgate Homes Reviews

295 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Oct 23, 2025

Liked: My experience working with [name removed] and [name removed] ( both were patient and provided a lot of details to all the questions that we asked) Disliked : Nothing

4.2
Verified Homeowner
McKinney, TX, on Oct 19, 2025

Great customer experience communicating and partnering with [name removed] (realtor) and [name removed] (building superintendent). Love our home and looking forward to our new beginnings in [name removed]!!

5.0
Verified Homeowner
Prosper, TX, on Oct 14, 2025

Home looks and feels sturdy. A few minor issues such as peeling carpet or weak faucets, but the team has been responsive towards fixing.

5.0
Verified Homeowner
Prosper, TX, on Oct 13, 2025

Everyone is helpful and guided us in every phase.

5.0
Verified Homeowner
Prosper, TX, on Oct 13, 2025

Design gallery appointment were not easy..very less time to think

4.6
Verified Homeowner
Prosper, TX, on Oct 13, 2025

Overall I have had a positive experience

4.5
Verified Homeowner
Prosper, TX, on Oct 10, 2025

Not as great built as southgate claims. Submitted so many warranty claims within first 5 months of purchase

4.4
Verified Homeowner
Prosper, TX, on Oct 09, 2025

[name removed] and [name removed] did basically everything we asked and delivered excellent, friendly service throughout multiple repair and warranty requests (some more involved than others). Overall we are extremely satisfied with the post-purchase service follow ups. Thank you!

5.0
Verified Homeowner
Allen, TX, on Oct 07, 2025

Double oven appliance was forced as a design choice. This also results in a microwave oven that is at an awkward height, possibly compromising safety. Whoever made this goofy decision should be fired!

4.5
Verified Homeowner
Allen, TX, on Oct 06, 2025

Attention to detail was the biggest plus. Team here at Reserve at [name removed] ([name removed], [name removed], [name removed]) are excellent. No dislikes.

5.0
Verified Homeowner
McKinney, TX, on Oct 05, 2025

[name removed] was outstanding in every aspect. She built great repoire from the start, and did a great job establishing credibility and the value of a Southgate home and the area. She answered every question we had honestly in a direct and timely manner from start to finish. Amazing to work with. [name removed] was superlative as our building superintendent. Patient, professional and VERY knowledgeable. Ensured quality work during the build and great service after. Again, terrific. This is the fifth home my wife and I have purchased, and the fourth new build. It has been the best experience we have had and frankly, I cannot perceive a better team to work with than [name removed] and [name removed]. Respectfully, [name removed]

5.0
Verified Homeowner
McKinney, TX, on Oct 05, 2025

Learned a lot going through this process. We have some room for growth still in the design process. I know that a lot of it is being worked on as we speak. [name removed] has an opportunity to be offer a distinct experience. I am excited to be part of that growth.

5.0
Verified Homeowner
Prosper, TX, on Oct 05, 2025

I like their excellent customer service. I feel things should be improved in terms of good workmanship and interior and exterior designs to utilize the maximum amount of built-up space.

4.2
Verified Homeowner
McKinney, TX, on Oct 02, 2025

[name removed] and [name removed] done a great job of walking us through the process and answering our questions as well as handling our needs through the process.

5.0
Verified Homeowner
Prosper, TX, on Sep 29, 2025

Quality

4.9
Verified Homeowner
Prosper, TX, on Sep 27, 2025

[name removed], my sales manager, has been amazing! Such a nice person, very fast and easy to deal with.

4.7
Verified Homeowner
Prosper, TX, on Sep 19, 2025

I like the service and quality of construction

4.3
Verified Homeowner
Prosper, TX, on Sep 11, 2025

Quick responses and through follow ups.

5.0
Verified Homeowner
Prosper, TX, on Sep 09, 2025

Like: excellent floor plan, quality material and craftsmanship Dislike: why newer construction started using TSX Dryline instead of ZipSystem? Is ZipSystem what you advertise on your website?

4.6
Verified Homeowner
Prosper, TX, on Sep 08, 2025

I like the build and the people involved! [name removed] from the sales department is the best to work with! Recently worked with [name removed] from service, he is also great to work with!

4.9
Verified Homeowner

Builder Profile

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less