Homebuilder Ratings & Reviews

Southgate Homes Reviews

265 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.2
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Aug 28, 2025

Excellent customer service from [name removed] and [name removed]. Felt valued and all concerns addressed.

5.0
Verified Homeowner
McKinney, TX, on Aug 26, 2025

Every issue that’s popped up since we moved in has been quickly taken care of by everybody. [name removed] continues to be responsive and the warranty company is trying their best. We continue to have airflow issues in the primary bedroom, but hopefully with this upcoming fourth visit for [name removed] we’ll get the air regulated. We love our home!

4.9
Verified Homeowner
Allen, TX, on Aug 20, 2025

The staff are very responsive and work well together to address issues as they arise

5.0
Verified Homeowner
Prosper, TX, on Aug 19, 2025

Most liked: overall quality and responsiveness for amy warranty Main concern: anything related to landscape is not covered in warranty.

4.8
Verified Homeowner
McKinney, TX, on Aug 18, 2025

The community manager and home project manager were outstanding.

5.0
Verified Homeowner
Prosper, TX, on Aug 13, 2025

I see some of the items used really poor quality. For example: 1) For 2 car garage door opener is single motor and it’s not even $120, why can’t you a double motor? 2) if anyone doing shower in 2nd floor or guest bathroom, whole house I could the sound. Why don’t you use good insulation for the walls? 3) restroom commodes are super cheap quality. 4) my backyard lawn is completely uneven, when rain comes, water stores everywhere. 5) kitchen island also I see water slide into one of the sides.

3.3
Verified Homeowner
McKinney, TX, on Aug 13, 2025

From the moment I entered the model home to the day I moved in, the entire experience was exceptional. I was greatly impressed by the professionalism of all the [name removed] representatives and the seamless execution of the process.

5.0
Verified Homeowner
Allen, TX, on Aug 08, 2025

The retainer wall and fence offer no privacy with my neighbors. For $1M+ luxury home its kind of surprising. The common fence tapers off only on the corner lot enabling neighbors to see into each other bedrooms ! I understand the gradtion for waterflow but dont understand why the wall and fence had to taper. Thats unheard of.

4.3
Verified Homeowner
Allen, TX, on Jul 25, 2025

I like that my issues are solved in less than a few days. The only thing I dislike is that I understand it’s a new community and lots of homes are being built. The home which is currently building beside me has messed up my side yard and the concrete residue is spattered on my side windows. They need to take care of this.

4.7
Verified Homeowner
Prosper, TX, on Jul 25, 2025

I love the model of the south gates . What I disliked most was the rigidity and the unwillingness to engage in meaningful dialogue with the customer. It often felt like a “my way or no way” approach, and I was treated as if my voice didn’t matter. I wasn’t given the opportunity to speak with different team members when my concerns weren’t addressed—especially frustrating when the issue seemed easily fixable.

2.6
Verified Homeowner
Allen, TX, on Jul 24, 2025

We really liked the team we worked with. We were very happy with [name removed], [name removed] and [name removed] they really cared about what was most important to us.

5.0
Verified Homeowner
McKinney, TX, on Jul 24, 2025

Like - Team has been exceptionally responsive through out the process and continued even after the move-in; They consistently address our questions and concerns very promptly and ensuring we understand the details, Dislike - None; Positive experience across the board. :)

5.0
Verified Homeowner
Prosper, TX, on Jul 22, 2025

[name removed] was awesome throughout the process! I am really disappointed with the doors throughout. The house. They are cheap and hollow. I will have to replace all of them. For the price that we paid for the house- we expect good quality doors as a standard option.

5.0
Verified Homeowner
McKinney, TX, on Jul 22, 2025

Liked [name removed] and [name removed]'s responsiveness and flexibility. Disliked that there were so many sessions and that they were way too long for the design center.

5.0
Verified Homeowner
Prosper, TX, on Jul 22, 2025

It went smoothly for entire process but at design centre should have show the entire price list for upgrades to the customers so that it will become easy to the customers.

4.8
Verified Homeowner
Prosper, TX, on Jul 17, 2025

could be better, did not like orientation guy's repsonse.

2.3
Verified Homeowner
Prosper, TX, on Jul 15, 2025

The home buying process was very smooth. I do feel the quality of some of the materials of the home could be better considering its a million dollar home.

4.7
Verified Homeowner
McKinney, TX, on Jul 12, 2025

Likes: straightforward and detailed process. They met the promised timelines. They kept us informed on the progress, and the quality of the home is good (been living in it for 3-4 weeks now.) Dislikes: we spent a lot of time selecting the lot because privacy was important to us. We wanted a wood fenced corner lot, which ruled out all the lots backing to a green space; and ended up selecting the most expensive available lot at the time of the contract. [name removed] confirmed the lot will have a wood fence. 2 Months before closing, they informed us that the lot can't have a wood fence and must have an iron rod fence; which was the very first thing we confirmed with [name removed]. The offered to plant trees to partially cover the iron rods fence, which we ended up doing as it offered some privacy; however it wasn't exactly what we wanted. We will have to wait for a couple of years for the trees to mature enough and offer the privacy we wanted.

4.8
Verified Homeowner
McKinney, TX, on Jun 30, 2025

Likes- 1)excellent communication from [name removed], [name removed], design team 2) very flexibility, allowing us to make major changes in house (extended pantry), heather was on top of it and got in done in quick time. Design center [name removed] very professional, helpful, did not rush at all, gave honest feedback. Dislikes- 1) Lighting selection is very limited and poor selection, felt like even if you don't like it just choose it, because this is what we have. I immediately changed my kitchen chandeliers after closing, because what we choose and got, does not belong to a million dollar home. Have to improve the lighting selection. 2) One of the biggest issues I had once house started to build. Understand lot of it is subcontracting, but felt it was not done professionally. I visited the site everyday, and could easily see workers cutting corners, no attention to detail at all. I had to remember everything and had to point it out to get it fixed, which felt cumbersome ( despite upgrade wrong microwave got installed, despite being in contract, no puck lights placed in kitchen, got that fixed in 2 before closing, lot of cutting and patching 2 days before closing etc. I feel there should be adequate staff who can over look all this stuff, and the consumer who have to advice that things gets done. 3) I felt there was some lack of communication or not enough updates during the build process, there has to be a specific day of the week, specific time we should be hoping a call, if I am work and if my miss call for update, that week update is gone, I have to wait for next week. Email also works. 4) On my final outside company inspection, I was notified the AC unit for upstairs doesn't cool adequately, which was notified, and I was told, it has been fixed, but 10 days living into my house, doesn't feel like its fixed, it doesn't cool adequately. I did add an extra bedroom and media room upstairs which added 400 sq feet to home, and the unit size of AC is small compared to other house with same square feet. 5) the stone on fireplace, which we originally selected, they were backordered, we went to design center selected another one despite not being to our liking, that also got cancelled, we had to got floor and decor and select it from there. Don't show stuff, that you are not sure if can't be delivered. Overall, very good experience, just feel like [name removed] needs to work on more attention to detail on end finishes.

4.7
Verified Homeowner
McKinney, TX, on Jun 25, 2025

[name removed] and [name removed] from the sales team were very helpful and guided us through the design process. Our building superintendent [name removed] brought the design to life. We are very happy in our new [name removed] home.

5.0
Verified Homeowner

Builder Profile

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Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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