Homebuilder Ratings & Reviews

Southgate Homes Reviews

251 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.1
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on May 07, 2025

Some design options are too restrictive

4.7
Verified Homeowner
Prosper, TX, on May 04, 2025

My experience with Southgate Homes has been disappointing. From the start, they were completely inflexible with even the most minor changes to the home design or finishes. As a buyer, I expected a more accommodating and customer-focused approach, especially for a purchase of this magnitude. Throughout both the pre-construction and post-construction phases, I encountered numerous issues that should have been addressed with more attention to detail and professionalism. Unfortunately, these problems were made even worse by having to work with one of the worst construction managers I’ve ever dealt with—unhelpful, and lacking any sense of accountability. I would not recommend Southgate Homes to anyone looking for a smooth and customer- friendly home building experience. The only good experience i had was with [name removed]( Sales Manager) and her associate [name removed]. I wish I was assigned with another construction manager

3.2
Verified Homeowner
Prosper, TX, on Apr 30, 2025

I like finishing this project with feelings of trust that [name removed] team members were looking out for our interest and stretched to provide a high quality product that we can enjoy for many years. This is my seventh home purchase and fifth new construction home purchase and of the new construction home purchases, it was by far the best purchase experience.

5.0
Verified Homeowner
Allen, TX, on Apr 28, 2025

No issues yet great warranty service response

4.8
Verified Homeowner
Prosper, TX, on Apr 26, 2025

Buying experience and flexibility from builder

2.6
Verified Homeowner
McKinney, TX, on Apr 16, 2025

I do not like the process of getting answers on issues that have through go through the warranty process

3.1
Verified Homeowner
Prosper, TX, on Apr 14, 2025

I like the following up on things and the structured process.

5.0
Verified Homeowner
Prosper, TX, on Apr 02, 2025

The lack of flexibility and rushed execution become evident upon closer inspection. The same subcontractors work at the same pace, whether it's a spec home or a $1.3 million property, impacting the craftsmanship. While I understand the need to build quickly and cost-effectively, the details clearly reflect that approach.

4.3
Verified Homeowner
Prosper, TX, on Apr 02, 2025

We liked everything. Sales, warranty, quality…

5.0
Verified Homeowner
McKinney, TX, on Mar 31, 2025

Quality of home and communication with [name removed], [name removed] and [name removed] exceeded our expectations. Our only complaint were the design picks that weren’t available due to stock issues.

5.0
Verified Homeowner
Allen, TX, on Mar 31, 2025

We had an amazing experience with our new build, and we couldn’t be happier with the process and the final result! [name removed] was incredibly helpful and knowledgeable, guiding us through every step with patience and transparency. [name removed], our builder, did a fantastic job bringing our vision to life, ensuring quality craftsmanship and attention to detail.

5.0
Verified Homeowner
McKinney, TX, on Mar 30, 2025

We found the process to be very relaxing due to the structured process that [name removed] personnel guided us through.

4.4
Verified Homeowner
McKinney, TX, on Mar 30, 2025

[name removed]

5.0
Verified Homeowner
Allen, TX, on Mar 24, 2025

Loved the weekly calls. The follow up was through and there was attention to detail

5.0
Verified Homeowner
Prosper, TX, on Mar 24, 2025

Working with [name removed] made things a breeze start to finish, she did a great job helping us through the build until our closing. [name removed] our builder did a great job as well , took care of all our questions , concerns. Overall it’s been a fantastic experience working with [name removed].

5.0
Verified Homeowner
Prosper, TX, on Mar 22, 2025

Final walk through was not a pleasant experience.

3.7
Verified Homeowner
Allen, TX, on Mar 10, 2025

[name removed]'s Community Sales Manager for [name removed], [name removed], always made us feel like we were his only customer purchasing a home. We were uncertain about building, but [name removed] made the detailed process manageable.

5.0
Verified Homeowner
McKinney, TX, on Mar 10, 2025

Exceptional Home Buying Experience with Southgate Homes! We recently purchased a home with Southgate Homes, and our experience has been nothing short of amazing! From the very beginning, the entire process was smooth, transparent, and truly enjoyable. Southgate Homes stands out for their exceptional craftsmanship, attention to detail, and top-notch quality. The design and layout of our home are not only beautiful but also thoughtfully planned for both functionality and comfort. Every finish and feature reflects high standards, making our home feel luxurious yet inviting. The team at Southgate Homes was professional, responsive, and genuinely dedicated to ensuring a seamless home-buying journey. Whether it was customizing certain aspects, answering our questions, or keeping us updated on progress, they exceeded our expectations at every step. We absolutely love our new home and highly recommend Southgate Homes to anyone looking for a builder that truly cares about quality and customer satisfaction. If you're looking for a dream home with outstanding service, Southgate Homes is the way to go!

4.9
Verified Homeowner
Prosper, TX, on Feb 25, 2025

I had an amazing experience working with both [name removed], the builder, and [name removed], the sales agent, throughout my home-buying journey. From selecting the perfect house to the entire building process, they were there every step of the way, addressing all my concerns with kindness and professionalism. [name removed] truly stands out as the best sales agent I’ve worked with – she made me feel like family, and I can't express enough how grateful I am for her support. [name removed], on the other hand, is an incredibly dedicated and timely professional who was always ahead of any issues that arose during construction. His work ethic is unmatched, and his attention to detail made the process so smooth. Working with them has been an absolute pleasure; their dedication and genuine care made everything feel seamless and enjoyable. It's not every day you come across such wonderful people who go above and beyond to make sure everything is perfect. [name removed]’s warm and welcoming nature, combined with her professionalism, made every interaction a positive one, while [name removed]’s unwavering commitment to quality and timeliness was reassuring at every stage. I truly felt valued and supported, and that made all the difference. I’m beyond pleased with my new home and so glad I chose [name removed]. They are the best builder ever, and I wholeheartedly recommend them! I feel incredibly fortunate to have worked with such a fantastic team.

4.9
Verified Homeowner
Allen, TX, on Feb 25, 2025

[name removed] and [name removed] has helped me along the way with anything I need. I really appreciate that

5.0
Verified Homeowner

Builder Profile

Southgate Homes logo

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less