Homebuilder Ratings & Reviews

Southgate Homes Reviews

252 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.1
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Jun 25, 2025

[name removed] and [name removed] from the sales team were very helpful and guided us through the design process. Our building superintendent [name removed] brought the design to life. We are very happy in our new [name removed] home.

5.0
Verified Homeowner
Allen, TX, on Jun 22, 2025

[name removed] and [name removed] were fantastic agents. Professional and understanding. The only thing we disliked was how we were somewhat pressured to move in earlier than we wanted to due to having a newborn and not being ready to move with a 2 month old. And it would’ve been nice to begin our 30 day warranty period after we actually moved into the house! [name removed] was very understanding of our situation and helped us the best he could with the rules that were placed onto him from your greedy corporate who don’t meet homeowners or actually care about us.

3.8
Verified Homeowner
Prosper, TX, on Jun 16, 2025

The entire process was very easy and straightforward. Upon reflection of the entire process. The most difficult part was the design center.

4.8
Verified Homeowner
Prosper, TX, on Jun 16, 2025

Plans and build quality is good

4.9
Verified Homeowner
Allen, TX, on Jun 15, 2025

Hidden nails on the stairs. My son got hurt.

4.2
Verified Homeowner
Allen, TX, on Jun 14, 2025

Good communication and easy process with minimum hiccups along the way

5.0
Verified Homeowner
Allen, TX, on Jun 12, 2025

The warranty request submit form is hard to use. Small attachment file limitation

4.8
Verified Homeowner
McKinney, TX, on Jun 06, 2025

[name removed], [name removed] and [name removed] have been wonderful from day 1. [name removed] should be proud to have three amazing employees representing their company.

5.0
Verified Homeowner
McKinney, TX, on Jun 02, 2025

[name removed] made sure that we get adequate guidance throughout the process. She has become just like a family member of ours. [name removed] has made the whole process easy and was there to help us answers all out questions and very prompt to accommodate all our requests.

4.9
Verified Homeowner
Allen, TX, on May 21, 2025

Contract was very one sided which is a dislike. However, everything else has been great

5.0
Verified Homeowner
Allen, TX, on May 07, 2025

Some design options are too restrictive

4.7
Verified Homeowner
Prosper, TX, on May 04, 2025

My experience with Southgate Homes has been disappointing. From the start, they were completely inflexible with even the most minor changes to the home design or finishes. As a buyer, I expected a more accommodating and customer-focused approach, especially for a purchase of this magnitude. Throughout both the pre-construction and post-construction phases, I encountered numerous issues that should have been addressed with more attention to detail and professionalism. Unfortunately, these problems were made even worse by having to work with one of the worst construction managers I’ve ever dealt with—unhelpful, and lacking any sense of accountability. I would not recommend Southgate Homes to anyone looking for a smooth and customer- friendly home building experience. The only good experience i had was with [name removed]( Sales Manager) and her associate [name removed]. I wish I was assigned with another construction manager

3.2
Verified Homeowner
Prosper, TX, on Apr 30, 2025

I like finishing this project with feelings of trust that [name removed] team members were looking out for our interest and stretched to provide a high quality product that we can enjoy for many years. This is my seventh home purchase and fifth new construction home purchase and of the new construction home purchases, it was by far the best purchase experience.

5.0
Verified Homeowner
Allen, TX, on Apr 28, 2025

No issues yet great warranty service response

4.8
Verified Homeowner
Prosper, TX, on Apr 26, 2025

Buying experience and flexibility from builder

2.6
Verified Homeowner
McKinney, TX, on Apr 16, 2025

I do not like the process of getting answers on issues that have through go through the warranty process

3.1
Verified Homeowner
Prosper, TX, on Apr 14, 2025

I like the following up on things and the structured process.

5.0
Verified Homeowner
Prosper, TX, on Apr 02, 2025

The lack of flexibility and rushed execution become evident upon closer inspection. The same subcontractors work at the same pace, whether it's a spec home or a $1.3 million property, impacting the craftsmanship. While I understand the need to build quickly and cost-effectively, the details clearly reflect that approach.

4.3
Verified Homeowner
Prosper, TX, on Apr 02, 2025

We liked everything. Sales, warranty, quality…

5.0
Verified Homeowner
McKinney, TX, on Mar 31, 2025

Quality of home and communication with [name removed], [name removed] and [name removed] exceeded our expectations. Our only complaint were the design picks that weren’t available due to stock issues.

5.0
Verified Homeowner

Builder Profile

Southgate Homes logo

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less