Homebuilder Ratings & Reviews

Southgate Homes Reviews

308 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Dec 11, 2025

Quality is good & commitment towards the customer

4.5
Verified Homeowner
McKinney, TX, on Dec 10, 2025

The Southgate sales, design, and construction team made the design and build process easy and efficient. They built a high quality home that we will enjoy for years to come.

5.0
Verified Homeowner
McKinney, TX, on Dec 09, 2025

Interactions with [name removed] was really good to get started with purchasing process and over the time [name removed] has been very helpful to explain the construction steps, final walk through and provide tips for maintenance

5.0
Verified Homeowner
Prosper, TX, on Dec 09, 2025

Some post closing exceptions are still in progress but they are in contact with me. Other thing in design center, I went ahead and added media room set up, there is a lot of delay in setting it up and they are not providing with exact details like what they are going to install. I was surprised to see bulb projector as I was expecting laser projector. And also I had issues with US bank as they didn’t finalize closing disclosure until last minute.

4.8
Verified Homeowner
McKinney, TX, on Dec 05, 2025

[name removed] and [name removed] were great. Always answering quests providing updates in a timely manner. Right on target meeting all deadlines. Financing was a bit disappointing in communication and delivering on commitments made about the procedure.

4.8
Verified Homeowner
McKinney, TX, on Dec 02, 2025

We loved working with [name removed] and [name removed] at the design center.

4.9
Verified Homeowner
Prosper, TX, on Dec 01, 2025

[name removed] and [name removed] have been super helpful, very approachable and easy to work with right from the time we started to build our home. They listened to our questions to resolve it to the best they could. It was overall good experience to work with the Southgate team. Thank you!

5.0
Verified Homeowner
Prosper, TX, on Nov 25, 2025

I liked the way warranty manager responds the ticket. He is very good and patiently listens to our issues and follow up with us and service team to get the issue resolved.

4.8
Verified Homeowner
McKinney, TX, on Nov 25, 2025

High quality build

4.4
Verified Homeowner
Prosper, TX, on Nov 24, 2025

Easy to communicate, attention to detail

5.0
Verified Homeowner
Prosper, TX, on Nov 23, 2025

I liked the level of service and effective communication a lot from the staff at Windsong Ranch. They were patient and explained all to us

5.0
Verified Homeowner
McKinney, TX, on Nov 21, 2025

The sales team, especially [name removed], was very helpful and patient with our many questions. She made the whole process less stressful and much more manageable. She and [name removed] both were great to work with. The build went smoothly from our perspective and we were pleased with the whole process.

5.0
Verified Homeowner
McKinney, TX, on Nov 17, 2025

Good staff from start to end, have to focus on end details. Ac unit was giving touble since closing, took some time but they fixed it for now

4.4
Verified Homeowner
McKinney, TX, on Nov 15, 2025

Attention to detail and Clear communication was outstanding.

5.0
Verified Homeowner
Prosper, TX, on Nov 13, 2025

The team was great and in explaining things. The buying process was easy and straightforward.

5.0
Verified Homeowner
Allen, TX, on Nov 06, 2025

I had a very disappointing experience with HomePro. Their pricing felt extremely high, and the whole process seemed like they were taking advantage of customers simply because the home is pre-wired with their system. I declined their video camera package, and as a result, they did not install the video doorbell—even though it was supposed to be included for free. I also faced several issues after moving in: • 2–3 lights stopped working within the first month • The master bathroom sink began leaking, which I had to fix myself I was told that HomePro would make a few follow-up calls after closing to check in, but I never received a single call. Overall, the experience was decent could have been better.

4.2
Verified Homeowner
McKinney, TX, on Nov 03, 2025

They always follow up and don't make excuses

4.8
Verified Homeowner
McKinney, TX, on Nov 03, 2025

Dear Southgate Warranty Team, I wanted to bring to your attention an unresolved issue regarding light fluctuations in our home. I’ve been in touch with the Southgate Warranty Team previously about this concern, and upon your suggestion, I contacted GCEC to rule out any electrical supply issues. After investigating, GCEC confirmed that the power supply is stable and demonstrated that the fluctuation appears to be related to the quality of the builder-provided LED bulbs, as their test bulb did not show the same issue. I kindly request that Southgate Homes review and address this matter, as it seems to stem from the materials originally installed. We appreciate your continued support and responsiveness throughout our warranty period and hope this issue can be resolved promptly. Thank you for your attention and for the overall quality of service we’ve received so far.

5.0
Verified Homeowner
McKinney, TX, on Nov 03, 2025

Nothing

5.0
Verified Homeowner
McKinney, TX, on Oct 30, 2025

Super organized, transparent, and communication throughout the process was top-notch! All the timelines were met as per the schedule.

4.9
Verified Homeowner

Builder Profile

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less