Homebuilder Ratings & Reviews

Southgate Homes Reviews

292 Homeowner Reviews Completed Sep 2023 - Mar 2025

Overall Satisfaction

4.1
Customers' overall satisfaction
4.0
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Mar 10, 2025

[name removed]'s Community Sales Manager for [name removed], [name removed], always made us feel like we were his only customer purchasing a home. We were uncertain about building, but [name removed] made the detailed process manageable.

5.0
Verified Homeowner
McKinney, TX, on Mar 10, 2025

Exceptional Home Buying Experience with Southgate Homes! We recently purchased a home with Southgate Homes, and our experience has been nothing short of amazing! From the very beginning, the entire process was smooth, transparent, and truly enjoyable. Southgate Homes stands out for their exceptional craftsmanship, attention to detail, and top-notch quality. The design and layout of our home are not only beautiful but also thoughtfully planned for both functionality and comfort. Every finish and feature reflects high standards, making our home feel luxurious yet inviting. The team at Southgate Homes was professional, responsive, and genuinely dedicated to ensuring a seamless home-buying journey. Whether it was customizing certain aspects, answering our questions, or keeping us updated on progress, they exceeded our expectations at every step. We absolutely love our new home and highly recommend Southgate Homes to anyone looking for a builder that truly cares about quality and customer satisfaction. If you're looking for a dream home with outstanding service, Southgate Homes is the way to go!

4.9
Verified Homeowner
Prosper, TX, on Feb 25, 2025

I had an amazing experience working with both [name removed], the builder, and [name removed], the sales agent, throughout my home-buying journey. From selecting the perfect house to the entire building process, they were there every step of the way, addressing all my concerns with kindness and professionalism. [name removed] truly stands out as the best sales agent I’ve worked with – she made me feel like family, and I can't express enough how grateful I am for her support. [name removed], on the other hand, is an incredibly dedicated and timely professional who was always ahead of any issues that arose during construction. His work ethic is unmatched, and his attention to detail made the process so smooth. Working with them has been an absolute pleasure; their dedication and genuine care made everything feel seamless and enjoyable. It's not every day you come across such wonderful people who go above and beyond to make sure everything is perfect. [name removed]’s warm and welcoming nature, combined with her professionalism, made every interaction a positive one, while [name removed]’s unwavering commitment to quality and timeliness was reassuring at every stage. I truly felt valued and supported, and that made all the difference. I’m beyond pleased with my new home and so glad I chose [name removed]. They are the best builder ever, and I wholeheartedly recommend them! I feel incredibly fortunate to have worked with such a fantastic team.

4.9
Verified Homeowner
Allen, TX, on Feb 25, 2025

[name removed] and [name removed] has helped me along the way with anything I need. I really appreciate that

5.0
Verified Homeowner
Prosper, TX, on Feb 19, 2025

The overall experience was good. The sales persons, builder and the design consultants were very friendly throughout.

4.7
Verified Homeowner
Prosper, TX, on Feb 17, 2025

lot of add on features not been disclosed, house quality is poor, not happy with SGH

0.5
Verified Homeowner
Allen, TX, on Feb 15, 2025

Sales reps are good. But unfortunately, service people are not good. For example, many items are not covered by In-Warranty and service rep is pretty rude to customers.

2.9
Verified Homeowner
Prosper, TX, on Feb 15, 2025

Smooth contract process, Transparency, House completion before scheduled date, Move-in Ready condition.

5.0
Verified Homeowner
McKinney, TX, on Feb 13, 2025

It was a pleasure working with the [name removed] staff. Our sales agent [name removed] was always welcoming and kept us informed at every stage of construction. Our construction foreman [name removed] was wonderful. He kept track of the thousands of details and the work of multiple contractors to produce our absolutely beautiful home.

5.0
Verified Homeowner
McKinney, TX, on Jan 27, 2025

Proactive communication. Checklists. Step by step instructions. Shared lots of useful information.

5.0
Verified Homeowner
Prosper, TX, on Jan 20, 2025

when we moved in the retaining wall in the back was broken, but the warranty group said it's not covered under warranty. It was broken when we moved in and just need to address that if we could.

3.8
Verified Homeowner
Allen, TX, on Jan 19, 2025

[name removed] is a great person to work with There is nothing to dislike but we’re not completely satisfied the way we want it

4.5
Verified Homeowner
Frisco, TX, on Jan 17, 2025

Hated the sale person very unprofessional told us she came in on her off day to show the house and talk down to us as if she was wasting her time! [name removed] was definitely not a people person and horrible customer service!

3.6
Verified Homeowner
Allen, TX, on Jan 07, 2025

It was a pleasure to work with [name removed] and [name removed]. They always responded to our needs quickly and tried their best to resolve any issues. What I didn’t like was the quality of kitchen cabinets paining job. They weren’t sanded enough to make it soft and the brand new soft close hinges were all painted.

4.4
Verified Homeowner
Allen, TX, on Jan 01, 2025

My warranty manager always very responsive on my concerns and have addresses the issues I brought up quickly. The customer care team always follow up to make sure my requests were closed completely. I don't like there is a very small file size limit on the warranty request form. I can't even upload a photo from my iphone, and it takes me a extra step to communicate the issue with the warranty service manager.

4.2
Verified Homeowner
Allen, TX, on Dec 29, 2024

Liked the organized streamlined process. Did not like some limitations on customer choices such as mandatory double oven in kitchen.

4.6
Verified Homeowner
Prosper, TX, on Dec 22, 2024

This was a long process building our dream home, however at the end we were absolutely satisfied with the level of quality and craftsmanship that was put into the house. I would like to specially thank the project manager [name removed] for his commitment to the entire process and his attention to detail in ensuring everything was carefully planned and executed. He also made sure every concerns of ours were taken care of promptly. At the end of the build process he gave us a very detailed walkthrough giving every single information in order for us to not only know the home features but also to maintain them. Overall, we are extremely satisfied with everything in regards to the build process and would highly recommend Southgate Homes to anyone who are looking to build their ultimate dream home!

5.0
Verified Homeowner
Prosper, TX, on Dec 22, 2024

[name removed], [name removed] and [name removed] has been great to work with! They were on top of things and provided me with regular updates on the progress. Any time we had questions or any issues came up, they were handled timely and professionally. We were relocating from Massachusetts, so we were a bit nervous about the entire process given we are not going to be here all the time to check on our house, but they made the entire process very seamless. One item we wished we had a better experience in is communication and responsiveness from your title company. Our lender had requested some information at the end of October and there was no communication or response from them for almost three weeks despite of multiple follow-ups. Given we went with your preferred title company, we expected a better communication and experience from the title company. Once we got their attention (and [name removed] had to follow-up constantly), they were communicative and responsive the last few days but we hoped that it had not come down to the last few days. Our loan would have been cleared to close a couple weeks ago than it did if my lender did not have to wait for the information from the title company. On the day of closing and the last few days before closing, our experience was good with the title company, but prior to that our experience with the title company could have been much improved.

4.6
Verified Homeowner
Prosper, TX, on Dec 14, 2024

An excellent builder in North Dallas

4.5
Verified Homeowner
Prosper, TX, on Dec 11, 2024

[name removed] did great job when we raised warranty tickets.

5.0
Verified Homeowner

Builder Profile

Southgate Homes logo

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.