Homebuilder Ratings & Reviews

Southgate Homes Reviews

301 Homeowner Reviews Completed May 2024 - Nov 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Nov 21, 2025

The sales team, especially [name removed], was very helpful and patient with our many questions. She made the whole process less stressful and much more manageable. She and [name removed] both were great to work with. The build went smoothly from our perspective and we were pleased with the whole process.

5.0
Verified Homeowner
McKinney, TX, on Nov 17, 2025

Good staff from start to end, have to focus on end details. Ac unit was giving touble since closing, took some time but they fixed it for now

4.4
Verified Homeowner
McKinney, TX, on Nov 15, 2025

Attention to detail and Clear communication was outstanding.

5.0
Verified Homeowner
Prosper, TX, on Nov 13, 2025

The team was great and in explaining things. The buying process was easy and straightforward.

5.0
Verified Homeowner
Allen, TX, on Nov 06, 2025

I had a very disappointing experience with HomePro. Their pricing felt extremely high, and the whole process seemed like they were taking advantage of customers simply because the home is pre-wired with their system. I declined their video camera package, and as a result, they did not install the video doorbell—even though it was supposed to be included for free. I also faced several issues after moving in: • 2–3 lights stopped working within the first month • The master bathroom sink began leaking, which I had to fix myself I was told that HomePro would make a few follow-up calls after closing to check in, but I never received a single call. Overall, the experience was decent could have been better.

4.2
Verified Homeowner
McKinney, TX, on Nov 03, 2025

They always follow up and don't make excuses

4.8
Verified Homeowner
McKinney, TX, on Nov 03, 2025

Dear Southgate Warranty Team, I wanted to bring to your attention an unresolved issue regarding light fluctuations in our home. I’ve been in touch with the Southgate Warranty Team previously about this concern, and upon your suggestion, I contacted GCEC to rule out any electrical supply issues. After investigating, GCEC confirmed that the power supply is stable and demonstrated that the fluctuation appears to be related to the quality of the builder-provided LED bulbs, as their test bulb did not show the same issue. I kindly request that Southgate Homes review and address this matter, as it seems to stem from the materials originally installed. We appreciate your continued support and responsiveness throughout our warranty period and hope this issue can be resolved promptly. Thank you for your attention and for the overall quality of service we’ve received so far.

5.0
Verified Homeowner
McKinney, TX, on Nov 03, 2025

Nothing

5.0
Verified Homeowner
McKinney, TX, on Oct 30, 2025

Super organized, transparent, and communication throughout the process was top-notch! All the timelines were met as per the schedule.

4.9
Verified Homeowner
Prosper, TX, on Oct 30, 2025

I love the community managers specifically [name removed]. He really cares, follows up and makes sure things are done

4.9
Verified Homeowner
Prosper, TX, on Oct 23, 2025

Liked: My experience working with [name removed] and [name removed] ( both were patient and provided a lot of details to all the questions that we asked) Disliked : Nothing

4.2
Verified Homeowner
McKinney, TX, on Oct 19, 2025

Great customer experience communicating and partnering with [name removed] (realtor) and [name removed] (building superintendent). Love our home and looking forward to our new beginnings in [name removed]!!

5.0
Verified Homeowner
Prosper, TX, on Oct 14, 2025

Home looks and feels sturdy. A few minor issues such as peeling carpet or weak faucets, but the team has been responsive towards fixing.

5.0
Verified Homeowner
Prosper, TX, on Oct 13, 2025

Everyone is helpful and guided us in every phase.

5.0
Verified Homeowner
Prosper, TX, on Oct 13, 2025

Design gallery appointment were not easy..very less time to think

4.6
Verified Homeowner
Prosper, TX, on Oct 13, 2025

Overall I have had a positive experience

4.5
Verified Homeowner
Prosper, TX, on Oct 10, 2025

Not as great built as southgate claims. Submitted so many warranty claims within first 5 months of purchase

4.4
Verified Homeowner
Prosper, TX, on Oct 09, 2025

[name removed] and [name removed] did basically everything we asked and delivered excellent, friendly service throughout multiple repair and warranty requests (some more involved than others). Overall we are extremely satisfied with the post-purchase service follow ups. Thank you!

5.0
Verified Homeowner
Allen, TX, on Oct 07, 2025

Double oven appliance was forced as a design choice. This also results in a microwave oven that is at an awkward height, possibly compromising safety. Whoever made this goofy decision should be fired!

4.5
Verified Homeowner
Allen, TX, on Oct 06, 2025

Attention to detail was the biggest plus. Team here at Reserve at [name removed] ([name removed], [name removed], [name removed]) are excellent. No dislikes.

5.0
Verified Homeowner

Builder Profile

Southgate Homes logo

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less