Homebuilder Ratings & Reviews

Southgate Homes Reviews

323 Homeowner Reviews Completed Jul 2024 - Jan 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Jan 10, 2026

Working with [name removed] and [name removed] made my move back to Texas and the entire home buying experience a wonderful experience. Their professionalism is beyond reproach.

5.0
Verified Homeowner
McKinney, TX, on Jan 08, 2026

The builder fulfilled all of their commitments to us. They followed up after we moved in and completed all remaining items promptly and professionally. Our salesperson [name removed] was always available for advise before and after move-in. We appreciated the thoughtful move-in presents that she gave us. However, after living in the home for about three weeks, we have noticed that the paint on various surfaces scratches very easily, even with normal care. This gives the impression that a lower-quality paint may have been used. Improving the quality and durability of the paint would be a worthwhile area for enhancement.

4.5
Verified Homeowner
McKinney, TX, on Jan 07, 2026

Not really anything that was too concerning

5.0
Verified Homeowner
McKinney, TX, on Jan 07, 2026

[name removed] was our sales consultant and without her we would not be in our home today. From beginnig to end, she has a genuine interest in our wants/needs. Her communication and follow up was flawless. She made a could be stressful purchase into a seamless one.

5.0
Verified Homeowner
Allen, TX, on Dec 25, 2025

Great management and leaders who make you feel valued and hear your concerns.

4.9
Verified Homeowner
McKinney, TX, on Dec 24, 2025

On time response on warranty issues

5.0
Verified Homeowner
Prosper, TX, on Dec 19, 2025

I like you warrant system. Also builder [name removed] is really quick to response to our needs. One example is the today's quick fix by the fox electric through the warranty request, and also [name removed] stopped just in the next day to help us work around the issue. I am super happy with the experience.

3.9
Verified Homeowner
McKinney, TX, on Dec 18, 2025

The builder meetings were very thorough and communication surrounding the build process was thoughtful and well-timed.

5.0
Verified Homeowner
McKinney, TX, on Dec 13, 2025

[Translated from ES] The ease of understanding what the house included and did not include, the experience of being able to choose additional materials or finishes by having a large number of options.

4.3
Verified Homeowner
Prosper, TX, on Dec 12, 2025

Overall, we are very happy with our new home—particularly the brightness, the quality of materials (including shelving, walls, and countertops), and the improved utilization of space. We also appreciate that the construction team addressed most of our concerns in a timely manner. However, there are two outstanding issues that remain worrisome, and we would like to raise them again to ensure they receive proper attention. First, the garage floor condition upon move-in was disappointing. While we understand that some corrective work was completed within a short timeframe, the floor remains uneven in several areas, both visually and when walking or parking. The uneven leveling has also caused water to accumulate in certain spots during rainfall, rather than properly draining, which raises concerns about long-term durability and maintenance. In addition, there are still visible oil stains that were not properly treated or removed. As a result, we had to proceed with an unexpected epoxy treatment at our own expense simply to bring the garage floor to an acceptable condition. Second, and more concerning, is the HVAC heating system. The system produces excessive and clearly noticeable noise—specifically a persistent low-frequency vibration that transmits through the living room, master bedroom, and master bathroom. This noise is disruptive, particularly during nighttime operation, and is strong enough to wake us from sleep. Although we have reported this issue previously, it was unfortunately dismissed as a “minor issue” or described as having no viable solution, rather than being thoroughly evaluated and properly addressed. Given the impact on daily living and sleep quality, we strongly request that this HVAC issue be re-evaluated by the appropriate technical team and corrected. This level of noise and vibration should not be considered normal or acceptable for a new home. We appreciate your attention to these matters and look forward to a resolution.

4.3
Verified Homeowner
Prosper, TX, on Dec 11, 2025

Quality is good & commitment towards the customer

4.5
Verified Homeowner
McKinney, TX, on Dec 10, 2025

The Southgate sales, design, and construction team made the design and build process easy and efficient. They built a high quality home that we will enjoy for years to come.

5.0
Verified Homeowner
McKinney, TX, on Dec 09, 2025

Interactions with [name removed] was really good to get started with purchasing process and over the time [name removed] has been very helpful to explain the construction steps, final walk through and provide tips for maintenance

5.0
Verified Homeowner
Prosper, TX, on Dec 09, 2025

Some post closing exceptions are still in progress but they are in contact with me. Other thing in design center, I went ahead and added media room set up, there is a lot of delay in setting it up and they are not providing with exact details like what they are going to install. I was surprised to see bulb projector as I was expecting laser projector. And also I had issues with US bank as they didn’t finalize closing disclosure until last minute.

4.8
Verified Homeowner
McKinney, TX, on Dec 05, 2025

[name removed] and [name removed] were great. Always answering quests providing updates in a timely manner. Right on target meeting all deadlines. Financing was a bit disappointing in communication and delivering on commitments made about the procedure.

4.8
Verified Homeowner
McKinney, TX, on Dec 02, 2025

We loved working with [name removed] and [name removed] at the design center.

4.9
Verified Homeowner
Prosper, TX, on Dec 01, 2025

[name removed] and [name removed] have been super helpful, very approachable and easy to work with right from the time we started to build our home. They listened to our questions to resolve it to the best they could. It was overall good experience to work with the Southgate team. Thank you!

5.0
Verified Homeowner
Prosper, TX, on Nov 25, 2025

I liked the way warranty manager responds the ticket. He is very good and patiently listens to our issues and follow up with us and service team to get the issue resolved.

4.8
Verified Homeowner
McKinney, TX, on Nov 25, 2025

High quality build

4.4
Verified Homeowner
Prosper, TX, on Nov 24, 2025

Easy to communicate, attention to detail

5.0
Verified Homeowner

Builder Profile

Southgate Homes logo

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less