Homebuilder Ratings & Reviews

Southgate Homes Reviews

283 Homeowner Reviews Completed Mar 2023 - Sep 2024

Overall Satisfaction

4.0
Customers' overall satisfaction
3.9
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Aug 23, 2024

Worst builder, air conditioning in whole community is a problem. Delayed 1 year to fix issue so warranty runs out and washed off their hand without fixing the issue

0.5
Verified Homeowner
Prosper, TX, on Aug 23, 2024

Good: 1. Overall, I like the build quality and also received the same feedback from thirdparty inspection. 2. Timely completion. The house was ready with the same time as mentioned at initial discussions 3. Quality of work: I liked the finishing at every step and looks great after taking good care during every stage of construction except few concerns I had initially which are not addressed 4. Design Center Choices: The design center people are very freindly and helped to choose right combinations Things to improve: 1. Customer interaction: Though I have been receiving prompt response from construction manager and / or sales manager, most (Actually all of) of my concerns left open and any requests denied. (One of simple requests - Change the disk lights color to Daylight from warm. I was told, they don't. During construction, I notified construction manager, that the water pipes looks very rusty where as neighboring buildings have good looking. I was told, that is not problem and they won't make any change) Bad: 1. Customization: We had no major options for house like adding new window or bay area for master bedroom. Change the position of office room with bedroom etc., 2. We missed to add gas connection to backyard and realized during pre-construction meeting. We were told that they can't add at that point even though the construction hasn't started. I requested to file for any amendments if it because of permits and they said, its not possible 3. During third and final design center appointment, we had to travel outside country for family emergency, but the appointment was not rescheduled. so, I stayed back and my wife alone travelled 4. During construction, I raised few concerns about the logs used like they have so many spots and doesn't look clean. The water pipes look very rusty. both of them were not addressed and I was told, it is quiet normal. I compared this with other homes where everything looks good and clean 5. Finance and Closing: During closing we realized [name removed] is putting Environment Cess or development on us for closing cost where are other builders in same community are covering. This has put additional $5,000 for me on closing cost. 6. Post movein support: With in week of our move in, I raised two requests a) Main door is making lot of squeky noise b) Lawn is turning brown in some areas and excessive growth in other areas. Both of them are not addressed saying, it is not covered under warranty. This is with in first week of our move in date 7. Insects and pests: The house is handed over with lot of bugs, insects like spiders, wasps, flies, ants all over the house. We were told, [name removed] is not responsible or won't treat any pests. I believe this is necessary to prevent kids and young children from getting impacted. 8. Additional items: We accidentally put luggage on attic causing damage to our ceiling in garage. This is our mistake to put heavy items on drywall. But it would be nice, if [name removed] provides proper attic where we can put some luggage. There are three attic areas mentioned but only one has wood and it is occupied by AC machines. rest two are open and is not useful. The damage we caused still open and told it is not covered under warrantly and they can't help with this. I am not expecting to cover under warranty but helping customer with this type of small fixes makes home owners more relaxed. 9. Grout and Countertop ceiling: It would be really good if [name removed] takes care of ceiling grouts and countertops to avoid burden on home owners as soon as they move in.

4.2
Verified Homeowner
Prosper, TX, on Aug 20, 2024

Followup & updates are very poor .Selection mess-up during build stage

3.3
Verified Homeowner
Allen, TX, on Aug 14, 2024

I like my sale manager is really helping me to make the floor plan and lot selection. He always try to understand customer need and leverage his experience to make sure I make the right selection. He suggested me the best lot selection and exterior design. He is always available for me to discuss any of my concern. During the construction process, my original stone selection became unavailable. The sale manager quickly discussed my options and adjusted my selection. Awesome customer service! My construction manger is also very responsive for all my questions and addressed my concerns. I don’t like the floor plan doesn’t have many customized options. I would like to see more options, like adding an additional interior door, 2nd dish washer. I also have a bad experience in the design center. The designer I worked with is not knowledgeable on the product and the pricing. I heard many times she has to say “I need to check and get back to you later”, but I have to meet the set date to finalize my decision. The design studio is not well organized as well. I have to go every places to find all the product I can select from.

3.8
Verified Homeowner
Prosper, TX, on Aug 09, 2024

The quality of material and workmanship. Don't like the grading of backyard

4.0
Verified Homeowner
Prosper, TX, on Jul 30, 2024

That the kitchen cabinets are hand paint and they tend to chip a d damage a lot. They are not professionally made like the ones from Highland

3.4
Verified Homeowner
Prosper, TX, on Jul 29, 2024

Dislike -lack of Flexibility on modifications , low quality finish & quality of appliances Like - contracting and closing process , builder engagement during construction process.

4.2
Verified Homeowner
Allen, TX, on Jul 27, 2024

None, pretty pleasant experience and amazing people to deal with

4.5
Verified Homeowner
Prosper, TX, on Jul 16, 2024

I disliked that warrant process , they are not responsive I have many issues need to be fixed and it’s not fixed fast enough , for example electricity problem took 5 days to have electrician come to my house I can’t use dryer and oven With my previous house in San [name removed] builder was very responsive and I actually I did not have many issues with my house as this house [name removed] from sales was very helpful when I talked to him and helped to get warranty people to respond If you want people to have better experience , warranty response should be faster

4.1
Verified Homeowner
Prosper, TX, on Jun 23, 2024

Very quick responses overall. The whole process went pretty smoothly with no major issues

4.9
Verified Homeowner
Prosper, TX, on Jun 17, 2024

Good communication channels. Streamlined process. No surprises on the dates. Not too many floor plan options.untimely discontinuation of few floor plans. No customizable options. Not many options to select at design studio. Poor landscaping. Poor outdoor brick options.

3.9
Verified Homeowner
Prosper, TX, on Jun 16, 2024

The sales agents for [name removed] seemed to have zero authority, didn’t like how rigid they are. Would go with [name removed] next time because of the more adaptability and flexibility. Also hate how quality has gone done on all aspects of construction but the price has gone up.

4.3
Verified Homeowner
Prosper, TX, on Jun 16, 2024

Missed 5500$ item and paid for electric outlets which was not fulfilled and does not took responsibility to answer customer.

3.7
Verified Homeowner
Prosper, TX, on Jun 12, 2024

Upon staying in the house a bit more, the house was not clean in the corners. We have a lot of paint stains on the floors, some blocks (under the counters) arent painted properly.

4.0
Verified Homeowner
Prosper, TX, on Jun 06, 2024

We liked our sales agent [name removed] and our builder [name removed]

5.0
Verified Homeowner
Prosper, TX, on May 30, 2024

I had requested a peep hole, was told one would be installed after closing, and that never happened. Other issues have been minor and taken care of.

4.9
Verified Homeowner
Prosper, TX, on May 28, 2024

Lots of miscommunication or misleading information throughout the process. No support during design center phase. Rushed to make design choices.

3.6
Verified Homeowner
Allen, TX, on May 23, 2024

I liked working with [name removed] and [name removed], both are very respectful and eager to help - very helpful in the home buying process

5.0
Verified Homeowner
Prosper, TX, on May 13, 2024

The follow up of anything that is wrong has been great.

5.0
Verified Homeowner
Prosper, TX, on May 06, 2024

The experience has been good. Warranty issues are taken care of, closing was good.

4.8
Verified Homeowner

Builder Profile

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Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.