Homebuilder Ratings & Reviews

Southgate Homes Reviews

280 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Oct 06, 2025

Attention to detail was the biggest plus. Team here at Reserve at [name removed] ([name removed], [name removed], [name removed]) are excellent. No dislikes.

5.0
Verified Homeowner
McKinney, TX, on Oct 05, 2025

[name removed] was outstanding in every aspect. She built great repoire from the start, and did a great job establishing credibility and the value of a Southgate home and the area. She answered every question we had honestly in a direct and timely manner from start to finish. Amazing to work with. [name removed] was superlative as our building superintendent. Patient, professional and VERY knowledgeable. Ensured quality work during the build and great service after. Again, terrific. This is the fifth home my wife and I have purchased, and the fourth new build. It has been the best experience we have had and frankly, I cannot perceive a better team to work with than [name removed] and [name removed]. Respectfully, [name removed]

5.0
Verified Homeowner
McKinney, TX, on Oct 05, 2025

Learned a lot going through this process. We have some room for growth still in the design process. I know that a lot of it is being worked on as we speak. [name removed] has an opportunity to be offer a distinct experience. I am excited to be part of that growth.

5.0
Verified Homeowner
Prosper, TX, on Oct 05, 2025

I like their excellent customer service. I feel things should be improved in terms of good workmanship and interior and exterior designs to utilize the maximum amount of built-up space.

4.2
Verified Homeowner
McKinney, TX, on Oct 02, 2025

[name removed] and [name removed] done a great job of walking us through the process and answering our questions as well as handling our needs through the process.

5.0
Verified Homeowner
Prosper, TX, on Sep 29, 2025

Quality

4.9
Verified Homeowner
Prosper, TX, on Sep 27, 2025

[name removed], my sales manager, has been amazing! Such a nice person, very fast and easy to deal with.

4.7
Verified Homeowner
Prosper, TX, on Sep 19, 2025

I like the service and quality of construction

4.3
Verified Homeowner
Prosper, TX, on Sep 11, 2025

Quick responses and through follow ups.

5.0
Verified Homeowner
Prosper, TX, on Sep 09, 2025

Like: excellent floor plan, quality material and craftsmanship Dislike: why newer construction started using TSX Dryline instead of ZipSystem? Is ZipSystem what you advertise on your website?

4.6
Verified Homeowner
Prosper, TX, on Sep 08, 2025

I like the build and the people involved! [name removed] from the sales department is the best to work with! Recently worked with [name removed] from service, he is also great to work with!

4.9
Verified Homeowner
McKinney, TX, on Sep 06, 2025

I love how easy and smooth the whole process was. From negotiating to closing

5.0
Verified Homeowner
Allen, TX, on Aug 28, 2025

Excellent customer service from [name removed] and [name removed]. Felt valued and all concerns addressed.

5.0
Verified Homeowner
McKinney, TX, on Aug 26, 2025

Every issue that’s popped up since we moved in has been quickly taken care of by everybody. [name removed] continues to be responsive and the warranty company is trying their best. We continue to have airflow issues in the primary bedroom, but hopefully with this upcoming fourth visit for [name removed] we’ll get the air regulated. We love our home!

4.9
Verified Homeowner
Allen, TX, on Aug 20, 2025

The staff are very responsive and work well together to address issues as they arise

5.0
Verified Homeowner
Prosper, TX, on Aug 19, 2025

Most liked: overall quality and responsiveness for amy warranty Main concern: anything related to landscape is not covered in warranty.

4.8
Verified Homeowner
McKinney, TX, on Aug 18, 2025

The community manager and home project manager were outstanding.

5.0
Verified Homeowner
Prosper, TX, on Aug 13, 2025

I see some of the items used really poor quality. For example: 1) For 2 car garage door opener is single motor and it’s not even $120, why can’t you a double motor? 2) if anyone doing shower in 2nd floor or guest bathroom, whole house I could the sound. Why don’t you use good insulation for the walls? 3) restroom commodes are super cheap quality. 4) my backyard lawn is completely uneven, when rain comes, water stores everywhere. 5) kitchen island also I see water slide into one of the sides.

3.3
Verified Homeowner
McKinney, TX, on Aug 13, 2025

From the moment I entered the model home to the day I moved in, the entire experience was exceptional. I was greatly impressed by the professionalism of all the [name removed] representatives and the seamless execution of the process.

5.0
Verified Homeowner
Allen, TX, on Aug 08, 2025

The retainer wall and fence offer no privacy with my neighbors. For $1M+ luxury home its kind of surprising. The common fence tapers off only on the corner lot enabling neighbors to see into each other bedrooms ! I understand the gradtion for waterflow but dont understand why the wall and fence had to taper. Thats unheard of.

4.3
Verified Homeowner

Builder Profile

Southgate Homes logo

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less