Homebuilder Ratings & Reviews

Southgate Homes Reviews

277 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.2
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Sep 11, 2025

Quick responses and through follow ups.

5.0
Verified Homeowner
Prosper, TX, on Sep 09, 2025

Like: excellent floor plan, quality material and craftsmanship Dislike: why newer construction started using TSX Dryline instead of ZipSystem? Is ZipSystem what you advertise on your website?

4.6
Verified Homeowner
Prosper, TX, on Sep 08, 2025

I like the build and the people involved! [name removed] from the sales department is the best to work with! Recently worked with [name removed] from service, he is also great to work with!

4.9
Verified Homeowner
McKinney, TX, on Sep 06, 2025

I love how easy and smooth the whole process was. From negotiating to closing

5.0
Verified Homeowner
Allen, TX, on Aug 28, 2025

Excellent customer service from [name removed] and [name removed]. Felt valued and all concerns addressed.

5.0
Verified Homeowner
McKinney, TX, on Aug 26, 2025

Every issue that’s popped up since we moved in has been quickly taken care of by everybody. [name removed] continues to be responsive and the warranty company is trying their best. We continue to have airflow issues in the primary bedroom, but hopefully with this upcoming fourth visit for [name removed] we’ll get the air regulated. We love our home!

4.9
Verified Homeowner
Allen, TX, on Aug 20, 2025

The staff are very responsive and work well together to address issues as they arise

5.0
Verified Homeowner
Prosper, TX, on Aug 19, 2025

Most liked: overall quality and responsiveness for amy warranty Main concern: anything related to landscape is not covered in warranty.

4.8
Verified Homeowner
McKinney, TX, on Aug 18, 2025

The community manager and home project manager were outstanding.

5.0
Verified Homeowner
Prosper, TX, on Aug 13, 2025

I see some of the items used really poor quality. For example: 1) For 2 car garage door opener is single motor and it’s not even $120, why can’t you a double motor? 2) if anyone doing shower in 2nd floor or guest bathroom, whole house I could the sound. Why don’t you use good insulation for the walls? 3) restroom commodes are super cheap quality. 4) my backyard lawn is completely uneven, when rain comes, water stores everywhere. 5) kitchen island also I see water slide into one of the sides.

3.3
Verified Homeowner
McKinney, TX, on Aug 13, 2025

From the moment I entered the model home to the day I moved in, the entire experience was exceptional. I was greatly impressed by the professionalism of all the [name removed] representatives and the seamless execution of the process.

5.0
Verified Homeowner
Allen, TX, on Aug 08, 2025

The retainer wall and fence offer no privacy with my neighbors. For $1M+ luxury home its kind of surprising. The common fence tapers off only on the corner lot enabling neighbors to see into each other bedrooms ! I understand the gradtion for waterflow but dont understand why the wall and fence had to taper. Thats unheard of.

4.3
Verified Homeowner
Allen, TX, on Jul 25, 2025

I like that my issues are solved in less than a few days. The only thing I dislike is that I understand it’s a new community and lots of homes are being built. The home which is currently building beside me has messed up my side yard and the concrete residue is spattered on my side windows. They need to take care of this.

4.7
Verified Homeowner
Prosper, TX, on Jul 25, 2025

I love the model of the south gates . What I disliked most was the rigidity and the unwillingness to engage in meaningful dialogue with the customer. It often felt like a “my way or no way” approach, and I was treated as if my voice didn’t matter. I wasn’t given the opportunity to speak with different team members when my concerns weren’t addressed—especially frustrating when the issue seemed easily fixable.

2.6
Verified Homeowner
Allen, TX, on Jul 24, 2025

We really liked the team we worked with. We were very happy with [name removed], [name removed] and [name removed] they really cared about what was most important to us.

5.0
Verified Homeowner
McKinney, TX, on Jul 24, 2025

Like - Team has been exceptionally responsive through out the process and continued even after the move-in; They consistently address our questions and concerns very promptly and ensuring we understand the details, Dislike - None; Positive experience across the board. :)

5.0
Verified Homeowner
Prosper, TX, on Jul 22, 2025

[name removed] was awesome throughout the process! I am really disappointed with the doors throughout. The house. They are cheap and hollow. I will have to replace all of them. For the price that we paid for the house- we expect good quality doors as a standard option.

5.0
Verified Homeowner
McKinney, TX, on Jul 22, 2025

Liked [name removed] and [name removed]'s responsiveness and flexibility. Disliked that there were so many sessions and that they were way too long for the design center.

5.0
Verified Homeowner
Prosper, TX, on Jul 22, 2025

It went smoothly for entire process but at design centre should have show the entire price list for upgrades to the customers so that it will become easy to the customers.

4.8
Verified Homeowner
Prosper, TX, on Jul 17, 2025

could be better, did not like orientation guy's repsonse.

2.3
Verified Homeowner

Builder Profile

Southgate Homes logo

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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