Homebuilder Ratings & Reviews

Southgate Homes Reviews

288 Homeowner Reviews Completed May 2023 - Nov 2024

Overall Satisfaction

4.0
Customers' overall satisfaction
3.9
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Nov 08, 2024

The entire contracting process was very smooth. [name removed] was extremely helpful , collaborated throughout the process and made it Very easy on a large value house purchase like this. The construction process was well structured with [name removed] the construction manager setting the right expectations and ensuring everything is running on track. Both have been exceptional and the best customer connoisseurs.

5.0
Verified Homeowner
Prosper, TX, on Nov 08, 2024

[name removed] has been great to work with thus far. I'm waiting to see how my end of the year goes because there are a lot of cosmetic issues from settling.

5.0
Verified Homeowner
McKinney, TX, on Oct 24, 2024

We were the first homebuyer in the Painted tree community and with that we were the Guinea Pigs to go through the design selection process which was a extremely bad experience for us. The sales person was horrible and she didn't have any thrive to help the customer to go through the design selection and help them design their homes. After the design selection, we were given a constant update on the progress of the build by [name removed] and [name removed] on a weekly basis. At the end, we did come across a big road block where we were not happy with the Countertops, which we raised it with [name removed] and [name removed]. [name removed] did setup a meeting with the supplier and "[name removed]" (VP of Construction) which went horribly bad as [name removed] does not have any customer service! and made us felt that [name removed] does not care of their customer. This meeting was heated and at the verge of ending the contract. We requested to go further and discuss our concerns with [name removed] (President). We did have a call with [name removed] and it was the game changer experience talking to him, he handled the situation very professionally and handled the situation. Overall [name removed] and [name removed] scores 10/10, [name removed] -10/10 and [name removed] 10/10

4.2
Verified Homeowner
Prosper, TX, on Oct 18, 2024

The entire experience overall was positive. We had very few issues. [name removed], [name removed], and [name removed] were incredible. Things started off [name removed] with [name removed] at the design center, but were later resolved.

4.7
Verified Homeowner
Allen, TX, on Oct 15, 2024

[name removed] - A Truly Exceptional Agent We had the pleasure of working with [name removed] throughout the process of buying and building our home, and we couldn’t be more pleased with his service. From start to finish, [name removed] has been incredibly timely, thoughtful, and considerate in every aspect of the journey. He made sure we were always informed, addressing every question and concern with genuine care and professionalism. One standout moment was when we encountered confusion with LandPro landscaping. [name removed] jumped in immediately, ensuring the issue was resolved swiftly and efficiently, keeping everything on track and making the process stress-free for us. His dedication to making sure everything went smoothly has truly set him apart. [name removed]’s attention to detail, combined with his prompt responses and considerate approach, has made our experience with Southgate Homes an absolute joy. We highly recommend [name removed] to anyone looking for a knowledgeable and compassionate agent. He is the person you want by your side during the home-buying process!

4.9
Verified Homeowner
Allen, TX, on Oct 14, 2024

My experience from contract through move-in was very very smooth. Both [name removed] and [name removed] were really helpful. Both answered all my questions, helped me in all the ways they could have during the process. Any issues during the closing was completely addressed by [name removed]. They are the best and I'm glad that they are part of Southgate Team.

4.9
Verified Homeowner
Prosper, TX, on Oct 10, 2024

Warranty service/customer care service is NOT very good. It has been almost 5 months but no one has come for the warranty orientation despite requesting several times and when invited in the phone behaved very rudely and unprofessionally. Our HVAC system is not working properly (not cooling) despite one time repair. Again, we raise ticket but no come came to fix this issue. Our doors are still not taken care of it does not retract strong enough and latch its own unless it pull it with force. We had few yard station not receiving water properly. A guy came and suggested few steps to take care of and we did take care of those steps, however, it is still not working. These are all at least few items which needs to be taken care of by the warranty people promptly but it is disappointing to see that these basic things have not been taken care of yet!

2.0
Verified Homeowner
Prosper, TX, on Oct 06, 2024

The wood planks on the floor are developing holes. After the [name removed] warranty team and the installer reviewed and confirmed the issue, it was referred to the manufacturer over a month ago, but there’s still no estimated resolution time. The sharp wood chips are poking at our feet.

3.7
Verified Homeowner
Prosper, TX, on Oct 05, 2024

Everything was awesome. Design center designer was rushing a lot and we could have benefitted from a browsing appointment

4.8
Verified Homeowner
Prosper, TX, on Oct 05, 2024

no proper explanation about upgrades - design team (Ally) very poor person for that job - everything is surprise after paying so much money. Model home is way different then actual our home quality n finish. NO HAPPY buyer.

1.2
Verified Homeowner
Prosper, TX, on Oct 04, 2024

Prompt response.

5.0
Verified Homeowner
Prosper, TX, on Sep 21, 2024

It was a smooth buying experience! However, it was frustrating communicating with the lender’s at US Bank as nobody would answer the call.

4.3
Verified Homeowner
Frisco, TX, on Sep 09, 2024

Warrenty service is not up to the mark

3.6
Verified Homeowner
Prosper, TX, on Sep 09, 2024

The warranty service is good. No complain.

4.4
Verified Homeowner
Frisco, TX, on Aug 23, 2024

Worst builder, air conditioning in whole community is a problem. Delayed 1 year to fix issue so warranty runs out and washed off their hand without fixing the issue

0.5
Verified Homeowner
Prosper, TX, on Aug 23, 2024

Good: 1. Overall, I like the build quality and also received the same feedback from thirdparty inspection. 2. Timely completion. The house was ready with the same time as mentioned at initial discussions 3. Quality of work: I liked the finishing at every step and looks great after taking good care during every stage of construction except few concerns I had initially which are not addressed 4. Design Center Choices: The design center people are very freindly and helped to choose right combinations Things to improve: 1. Customer interaction: Though I have been receiving prompt response from construction manager and / or sales manager, most (Actually all of) of my concerns left open and any requests denied. (One of simple requests - Change the disk lights color to Daylight from warm. I was told, they don't. During construction, I notified construction manager, that the water pipes looks very rusty where as neighboring buildings have good looking. I was told, that is not problem and they won't make any change) Bad: 1. Customization: We had no major options for house like adding new window or bay area for master bedroom. Change the position of office room with bedroom etc., 2. We missed to add gas connection to backyard and realized during pre-construction meeting. We were told that they can't add at that point even though the construction hasn't started. I requested to file for any amendments if it because of permits and they said, its not possible 3. During third and final design center appointment, we had to travel outside country for family emergency, but the appointment was not rescheduled. so, I stayed back and my wife alone travelled 4. During construction, I raised few concerns about the logs used like they have so many spots and doesn't look clean. The water pipes look very rusty. both of them were not addressed and I was told, it is quiet normal. I compared this with other homes where everything looks good and clean 5. Finance and Closing: During closing we realized [name removed] is putting Environment Cess or development on us for closing cost where are other builders in same community are covering. This has put additional $5,000 for me on closing cost. 6. Post movein support: With in week of our move in, I raised two requests a) Main door is making lot of squeky noise b) Lawn is turning brown in some areas and excessive growth in other areas. Both of them are not addressed saying, it is not covered under warranty. This is with in first week of our move in date 7. Insects and pests: The house is handed over with lot of bugs, insects like spiders, wasps, flies, ants all over the house. We were told, [name removed] is not responsible or won't treat any pests. I believe this is necessary to prevent kids and young children from getting impacted. 8. Additional items: We accidentally put luggage on attic causing damage to our ceiling in garage. This is our mistake to put heavy items on drywall. But it would be nice, if [name removed] provides proper attic where we can put some luggage. There are three attic areas mentioned but only one has wood and it is occupied by AC machines. rest two are open and is not useful. The damage we caused still open and told it is not covered under warrantly and they can't help with this. I am not expecting to cover under warranty but helping customer with this type of small fixes makes home owners more relaxed. 9. Grout and Countertop ceiling: It would be really good if [name removed] takes care of ceiling grouts and countertops to avoid burden on home owners as soon as they move in.

4.2
Verified Homeowner
Prosper, TX, on Aug 20, 2024

Followup & updates are very poor .Selection mess-up during build stage

3.3
Verified Homeowner
Allen, TX, on Aug 14, 2024

I like my sale manager is really helping me to make the floor plan and lot selection. He always try to understand customer need and leverage his experience to make sure I make the right selection. He suggested me the best lot selection and exterior design. He is always available for me to discuss any of my concern. During the construction process, my original stone selection became unavailable. The sale manager quickly discussed my options and adjusted my selection. Awesome customer service! My construction manger is also very responsive for all my questions and addressed my concerns. I don’t like the floor plan doesn’t have many customized options. I would like to see more options, like adding an additional interior door, 2nd dish washer. I also have a bad experience in the design center. The designer I worked with is not knowledgeable on the product and the pricing. I heard many times she has to say “I need to check and get back to you later”, but I have to meet the set date to finalize my decision. The design studio is not well organized as well. I have to go every places to find all the product I can select from.

3.8
Verified Homeowner
Prosper, TX, on Aug 09, 2024

The quality of material and workmanship. Don't like the grading of backyard

4.0
Verified Homeowner
Prosper, TX, on Jul 30, 2024

That the kitchen cabinets are hand paint and they tend to chip a d damage a lot. They are not professionally made like the ones from Highland

3.4
Verified Homeowner

Builder Profile

Southgate Homes logo

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.