Homebuilder Ratings & Reviews

Southgate Homes Reviews

298 Homeowner Reviews Completed Dec 2021 - Jun 2023

Overall Satisfaction

4.1
Customers' overall satisfaction
3.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Jun 01, 2023

It was of very poor quality, They build very rush and the Builder Managers are very Rude and not responsible,

1.7
Verified Homeowner
Prosper, TX, on May 27, 2023

I love the Southgate Home team and the beautiful house that they built. The warranty service is also great. However, since we moved, we had issues with touch-ups, cabinets, walls, shelves falling down, electrical issues, scratches on windows, missing items, broken shower head etc. The reason for not being fully satisfied is why do I have to deal with these and why were these not addressed before we moved in? Even better, why not a better job and inspection was done during construction to begin with. I just feel like if I raise an unsatisfactory issue, it is fixed. But if I don't have time or not ask for it to be fixed, I end up with a faulty product.

5.0
Verified Homeowner
Frisco, TX, on May 24, 2023

I really liked how approachable and accessible the entire team was during the entire process. Sales and Construction were awesome.

5.0
Verified Homeowner
Frisco, TX, on May 23, 2023

[name removed] follows up with us immediately. We have been able to get all issues addressed in a timely manner.

5.0
Verified Homeowner
Frisco, TX, on May 22, 2023

I liked the collaboration between the different pieces of the sales transaction (sales, GC, title, etc).

4.7
Verified Homeowner
Prosper, TX, on May 19, 2023

[name removed] my builder was great to work with very informative as well as helpful! As It relates to the sales staff they sometimes were hard to get a hold of.

4.4
Verified Homeowner
Frisco, TX, on May 19, 2023

I've had to follow-up and ask about open issues a lot. I still don't have window screens installed in all the windows of the house, more than a month after Closing. Also, communication can be improved a lot - there is no escalation point at Southgate. Who do I talk to if I feel the sales people aren't helping and similarly if I feel the builder is not very helpful. I just deal with 3 people [name removed], [name removed] and [name removed] at Southgate. I should have had escalation contacts for each of these, especially for the builder [name removed]. The other issue is that once the contract is signed, you're on your own and the sales team asks you to just talk to the builder for any issues. I signed a contract with [name removed], not a builder!

3.3
Verified Homeowner
Frisco, TX, on May 03, 2023

The build process was very enjoyable. The warranty process has also been great.

4.9
Verified Homeowner
Frisco, TX, on May 01, 2023

Dislike: SouthGate Homes build process lacks "First Time right" approach. Issues reported during build process are not taken care of till the house is ready for closing and then there is a lot of rip & replace which results in patch-work and lack of inishing.

4.4
Verified Homeowner
Prosper, TX, on Apr 30, 2023

I recently purchased a home in Windsor [name removed] for one million dollars, and unfortunately, the quality of the construction work was extremely poor. From the moment I moved in, I noticed several issues with the property, including poorly installed fixtures, shoddy electrical work, and a lack of attention to detail in every corner of the home and even an incomplete roof resulting in denial of coverage by State Farm and this whole process becoming more of a burden than an achievement in life. It's clear that the contractors who built this house were more interested in cutting corners and saving money than providing a quality product to their customers. Overall, I would not recommend purchasing a home in Windsor [name removed], and specifically, I would highly advise against buying this property. While the location is great, the quality of the construction work is simply unacceptable for a home at this price point. Save yourself the headache and look elsewhere for a better-built home. While the sales team, particularly [name removed], did a great job, it's unfortunate that the quality of the construction and [name removed] behavior were not up to par. As a homebuyer, you deserve to have a property that is built to high standards and a builder who is respectful and responsive to your concerns.

2.8
Verified Homeowner
Frisco, TX, on Apr 28, 2023

I liked my home, the way it's placed and the upgrades chosen for that. But i was not happy with the closing process. I was not given any options to choose the closing date ( not even two dates to chose from) my job needs travel during the closing date and it wasn't addressed and not even considered.

3.6
Verified Homeowner
Prosper, TX, on Apr 28, 2023

appreciated the responsiveness in getting things fixed prior to and after move in

5.0
Verified Homeowner
Frisco, TX, on Apr 27, 2023

Terrific and amazing experience in working with the entire [name removed] at [name removed] Homes from working with Sales Manager, [name removed], Sales Coordinator, [name removed], and especially with our Construction Manager, [name removed]. Top-tier talent from start to finish and we are BLESSED to have met these amazing and extremely helpful individuals who have made our arduous trek from California to Texas possible!

4.7
Verified Homeowner
Prosper, TX, on Apr 26, 2023

I loved the experience with agents & our builder ([name removed]). They were always very responsive and friendly faced people.

5.0
Verified Homeowner
Frisco, TX, on Apr 25, 2023

All was good

5.0
Verified Homeowner
Prosper, TX, on Apr 17, 2023

I was not given the option to do any customizations at the design center even though I signed a contract before any work started. I was also not able to do the glass sliders in the living room, when I see other homes finished around the same time that do have them.

4.9
Verified Homeowner
Frisco, TX, on Apr 15, 2023

Our sales agent was up front, and very professional.

5.0
Verified Homeowner
Frisco, TX, on Apr 13, 2023

* [name removed] Work with respect to Roof Leak took almost 8 months to get it fixed .Workers came almost 6 times and every time they came they confirmed it was fixed but apparently not fixed completely. I couldn't use my Pantry and [name removed] s pantry for almost 6 months * List of Items noted during Move In in May was confirmed will be rectified in 30 days but the entire list was lost by the Manager and there was no copy Maintained . Poor management of Checklist and as a buyer I was not given a copy that . Most of the items were not completed in 30 days period instead it went on and on for almost 10 months * I repeatedly raised list of items to be addressed in warranty. Till now there is no consolidated list of issues reported and action item taken against it * I am requesting for a list of items reported , action taken and sign off from Buyer that all issues reported is taken care off * Very Very Poor Quality of work done for the issues reported under warranty . Poor job from Painters painting the wall, installing the baseboard (edges did not have good finish) . Paint particles were spread . Then didn't even care to clean it properly post their work was done * BathRoom flooring was bulged, It got repaired but still there is a bulge . Manager said that's all could be done and its well with in industry standards ... when we can evidently notice the buldge in floor in naked eye and could feel when you step on it, not sure how could that be in the industry standard

2.0
Verified Homeowner
Frisco, TX, on Apr 13, 2023

[name removed] was great

5.0
Verified Homeowner
Frisco, TX, on Apr 13, 2023

[name removed] always treat customers with respect and understanding the needs of their customers.

4.4
Verified Homeowner

Builder Profile

Southgate Homes logo

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.