Southgate Homes

McKinney, TX, on Oct 24, 2024

We were the first homebuyer in the Painted tree community and with that we were the Guinea Pigs to go through the design selection process which was a extremely bad experience for us. The sales person was horrible and she didn't have any thrive to help the customer to go through the design selection and help them design their homes. After the design selection, we were given a constant update on the progress of the build by [name removed] and [name removed] on a weekly basis. At the end, we did come across a big road block where we were not happy with the Countertops, which we raised it with [name removed] and [name removed]. [name removed] did setup a meeting with the supplier and "[name removed]" (VP of Construction) which went horribly bad as [name removed] does not have any customer service! and made us felt that [name removed] does not care of their customer. This meeting was heated and at the verge of ending the contract. We requested to go further and discuss our concerns with [name removed] (President). We did have a call with [name removed] and it was the game changer experience talking to him, he handled the situation very professionally and handled the situation. Overall [name removed] and [name removed] scores 10/10, [name removed] -10/10 and [name removed] 10/10