Top Homebuilder Ratings & Reviews

Southgate Homes

Painted Tree

26 Homeowner Reviews Completed Oct 2024 - Jul 2025

Southgate Homes

Overall Satisfaction

4.7
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.9

Purchase Experience

4.9

Home Personalization Experience

4.4

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.6

Community Profile

Southgate Homes logo
Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

McKinney, on Jun 25, 2025

[name removed] and [name removed] from the sales team were very helpful and guided us through the design process. Our building superintendent [name removed] brought the design to life. We are very happy in our new [name removed] home.

5.0
Verified Homeowner
McKinney, TX, on Jun 30, 2025

Likes- 1)excellent communication from [name removed], [name removed], design team 2) very flexibility, allowing us to make major changes in house (extended pantry), heather was on top of it and got in done in quick time. Design center [name removed] very professional, helpful, did not rush at all, gave honest feedback. Dislikes- 1) Lighting selection is very limited and poor selection, felt like even if you don't like it just choose it, because this is what we have. I immediately changed my kitchen chandeliers after closing, because what we choose and got, does not belong to a million dollar home. Have to improve the lighting selection. 2) One of the biggest issues I had once house started to build. Understand lot of it is subcontracting, but felt it was not done professionally. I visited the site everyday, and could easily see workers cutting corners, no attention to detail at all. I had to remember everything and had to point it out to get it fixed, which felt cumbersome ( despite upgrade wrong microwave got installed, despite being in contract, no puck lights placed in kitchen, got that fixed in 2 before closing, lot of cutting and patching 2 days before closing etc. I feel there should be adequate staff who can over look all this stuff, and the consumer who have to advice that things gets done. 3) I felt there was some lack of communication or not enough updates during the build process, there has to be a specific day of the week, specific time we should be hoping a call, if I am work and if my miss call for update, that week update is gone, I have to wait for next week. Email also works. 4) On my final outside company inspection, I was notified the AC unit for upstairs doesn't cool adequately, which was notified, and I was told, it has been fixed, but 10 days living into my house, doesn't feel like its fixed, it doesn't cool adequately. I did add an extra bedroom and media room upstairs which added 400 sq feet to home, and the unit size of AC is small compared to other house with same square feet. 5) the stone on fireplace, which we originally selected, they were backordered, we went to design center selected another one despite not being to our liking, that also got cancelled, we had to got floor and decor and select it from there. Don't show stuff, that you are not sure if can't be delivered. Overall, very good experience, just feel like [name removed] needs to work on more attention to detail on end finishes.

4.7
Verified Homeowner
McKinney, on Apr 16, 2025

I do not like the process of getting answers on issues that have through go through the warranty process

3.1
Verified Homeowner
McKinney, TX, on Jun 06, 2025

[name removed], [name removed] and [name removed] have been wonderful from day 1. [name removed] should be proud to have three amazing employees representing their company.

5.0
Verified Homeowner
McKinney, TX, on Jun 02, 2025

[name removed] made sure that we get adequate guidance throughout the process. She has become just like a family member of ours. [name removed] has made the whole process easy and was there to help us answers all out questions and very prompt to accommodate all our requests.

4.9
Verified Homeowner
McKinney, TX, on Mar 31, 2025

Quality of home and communication with [name removed], [name removed] and [name removed] exceeded our expectations. Our only complaint were the design picks that weren’t available due to stock issues.

5.0
Verified Homeowner
McKinney, TX, on Mar 30, 2025

We found the process to be very relaxing due to the structured process that [name removed] personnel guided us through.

4.4
Verified Homeowner
McKinney, TX, on Mar 30, 2025

[name removed]

5.0
Verified Homeowner
McKinney, TX, on Mar 10, 2025

Exceptional Home Buying Experience with Southgate Homes! We recently purchased a home with Southgate Homes, and our experience has been nothing short of amazing! From the very beginning, the entire process was smooth, transparent, and truly enjoyable. Southgate Homes stands out for their exceptional craftsmanship, attention to detail, and top-notch quality. The design and layout of our home are not only beautiful but also thoughtfully planned for both functionality and comfort. Every finish and feature reflects high standards, making our home feel luxurious yet inviting. The team at Southgate Homes was professional, responsive, and genuinely dedicated to ensuring a seamless home-buying journey. Whether it was customizing certain aspects, answering our questions, or keeping us updated on progress, they exceeded our expectations at every step. We absolutely love our new home and highly recommend Southgate Homes to anyone looking for a builder that truly cares about quality and customer satisfaction. If you're looking for a dream home with outstanding service, Southgate Homes is the way to go!

4.9
Verified Homeowner
McKinney, TX, on Feb 13, 2025

It was a pleasure working with the [name removed] staff. Our sales agent [name removed] was always welcoming and kept us informed at every stage of construction. Our construction foreman [name removed] was wonderful. He kept track of the thousands of details and the work of multiple contractors to produce our absolutely beautiful home.

5.0
Verified Homeowner
McKinney, TX, on Jan 27, 2025

Proactive communication. Checklists. Step by step instructions. Shared lots of useful information.

5.0
Verified Homeowner
McKinney, TX, on Dec 07, 2024

The people. [name removed], [name removed] and [name removed] were incredible to work with - truly felt like a partnership throughout the entire process.

4.4
Verified Homeowner
McKinney, TX, on Nov 26, 2024

options to customization were not available. specially when you're purchasing million dollar home.

5.0
Verified Homeowner
McKinney, TX, on Nov 25, 2024

Seamless transition and very organized

4.9
Verified Homeowner
McKinney, TX, on Nov 25, 2024

The overall experience was positive, pleasant and non-rushed.

4.9
Verified Homeowner
McKinney, TX, on Oct 24, 2024

We were the first homebuyer in the Painted tree community and with that we were the Guinea Pigs to go through the design selection process which was a extremely bad experience for us. The sales person was horrible and she didn't have any thrive to help the customer to go through the design selection and help them design their homes. After the design selection, we were given a constant update on the progress of the build by [name removed] and [name removed] on a weekly basis. At the end, we did come across a big road block where we were not happy with the Countertops, which we raised it with [name removed] and [name removed]. [name removed] did setup a meeting with the supplier and "[name removed]" (VP of Construction) which went horribly bad as [name removed] does not have any customer service! and made us felt that [name removed] does not care of their customer. This meeting was heated and at the verge of ending the contract. We requested to go further and discuss our concerns with [name removed] (President). We did have a call with [name removed] and it was the game changer experience talking to him, he handled the situation very professionally and handled the situation. Overall [name removed] and [name removed] scores 10/10, [name removed] -10/10 and [name removed] 10/10

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Jun 30, 2025

Likes- 1)excellent communication from [name removed], [name removed], design team 2) very flexibility, allowing us to make major changes in house (extended pantry), heather was on top of it and got in done in quick time. Design center [name removed] very professional, helpful, did not rush at all, gave honest feedback. Dislikes- 1) Lighting selection is very limited and poor selection, felt like even if you don't like it just choose it, because this is what we have. I immediately changed my kitchen chandeliers after closing, because what we choose and got, does not belong to a million dollar home. Have to improve the lighting selection. 2) One of the biggest issues I had once house started to build. Understand lot of it is subcontracting, but felt it was not done professionally. I visited the site everyday, and could easily see workers cutting corners, no attention to detail at all. I had to remember everything and had to point it out to get it fixed, which felt cumbersome ( despite upgrade wrong microwave got installed, despite being in contract, no puck lights placed in kitchen, got that fixed in 2 before closing, lot of cutting and patching 2 days before closing etc. I feel there should be adequate staff who can over look all this stuff, and the consumer who have to advice that things gets done. 3) I felt there was some lack of communication or not enough updates during the build process, there has to be a specific day of the week, specific time we should be hoping a call, if I am work and if my miss call for update, that week update is gone, I have to wait for next week. Email also works. 4) On my final outside company inspection, I was notified the AC unit for upstairs doesn't cool adequately, which was notified, and I was told, it has been fixed, but 10 days living into my house, doesn't feel like its fixed, it doesn't cool adequately. I did add an extra bedroom and media room upstairs which added 400 sq feet to home, and the unit size of AC is small compared to other house with same square feet. 5) the stone on fireplace, which we originally selected, they were backordered, we went to design center selected another one despite not being to our liking, that also got cancelled, we had to got floor and decor and select it from there. Don't show stuff, that you are not sure if can't be delivered. Overall, very good experience, just feel like [name removed] needs to work on more attention to detail on end finishes.

4.7
Verified Homeowner
McKinney, TX, on Jun 06, 2025

[name removed], [name removed] and [name removed] have been wonderful from day 1. [name removed] should be proud to have three amazing employees representing their company.

5.0
Verified Homeowner
McKinney, TX, on Jun 02, 2025

[name removed] made sure that we get adequate guidance throughout the process. She has become just like a family member of ours. [name removed] has made the whole process easy and was there to help us answers all out questions and very prompt to accommodate all our requests.

4.9
Verified Homeowner
McKinney, TX, on Mar 31, 2025

Quality of home and communication with [name removed], [name removed] and [name removed] exceeded our expectations. Our only complaint were the design picks that weren’t available due to stock issues.

5.0
Verified Homeowner
McKinney, TX, on Mar 30, 2025

We found the process to be very relaxing due to the structured process that [name removed] personnel guided us through.

4.4
Verified Homeowner
McKinney, TX, on Mar 30, 2025

[name removed]

5.0
Verified Homeowner
McKinney, TX, on Mar 10, 2025

Exceptional Home Buying Experience with Southgate Homes! We recently purchased a home with Southgate Homes, and our experience has been nothing short of amazing! From the very beginning, the entire process was smooth, transparent, and truly enjoyable. Southgate Homes stands out for their exceptional craftsmanship, attention to detail, and top-notch quality. The design and layout of our home are not only beautiful but also thoughtfully planned for both functionality and comfort. Every finish and feature reflects high standards, making our home feel luxurious yet inviting. The team at Southgate Homes was professional, responsive, and genuinely dedicated to ensuring a seamless home-buying journey. Whether it was customizing certain aspects, answering our questions, or keeping us updated on progress, they exceeded our expectations at every step. We absolutely love our new home and highly recommend Southgate Homes to anyone looking for a builder that truly cares about quality and customer satisfaction. If you're looking for a dream home with outstanding service, Southgate Homes is the way to go!

4.9
Verified Homeowner
McKinney, TX, on Feb 13, 2025

It was a pleasure working with the [name removed] staff. Our sales agent [name removed] was always welcoming and kept us informed at every stage of construction. Our construction foreman [name removed] was wonderful. He kept track of the thousands of details and the work of multiple contractors to produce our absolutely beautiful home.

5.0
Verified Homeowner
McKinney, TX, on Jan 27, 2025

Proactive communication. Checklists. Step by step instructions. Shared lots of useful information.

5.0
Verified Homeowner
McKinney, TX, on Dec 07, 2024

The people. [name removed], [name removed] and [name removed] were incredible to work with - truly felt like a partnership throughout the entire process.

4.4
Verified Homeowner
McKinney, TX, on Nov 26, 2024

options to customization were not available. specially when you're purchasing million dollar home.

5.0
Verified Homeowner
McKinney, TX, on Nov 25, 2024

Seamless transition and very organized

4.9
Verified Homeowner
McKinney, TX, on Nov 25, 2024

The overall experience was positive, pleasant and non-rushed.

4.9
Verified Homeowner
McKinney, TX, on Oct 24, 2024

We were the first homebuyer in the Painted tree community and with that we were the Guinea Pigs to go through the design selection process which was a extremely bad experience for us. The sales person was horrible and she didn't have any thrive to help the customer to go through the design selection and help them design their homes. After the design selection, we were given a constant update on the progress of the build by [name removed] and [name removed] on a weekly basis. At the end, we did come across a big road block where we were not happy with the Countertops, which we raised it with [name removed] and [name removed]. [name removed] did setup a meeting with the supplier and "[name removed]" (VP of Construction) which went horribly bad as [name removed] does not have any customer service! and made us felt that [name removed] does not care of their customer. This meeting was heated and at the verge of ending the contract. We requested to go further and discuss our concerns with [name removed] (President). We did have a call with [name removed] and it was the game changer experience talking to him, he handled the situation very professionally and handled the situation. Overall [name removed] and [name removed] scores 10/10, [name removed] -10/10 and [name removed] 10/10

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

McKinney, on Jun 25, 2025

[name removed] and [name removed] from the sales team were very helpful and guided us through the design process. Our building superintendent [name removed] brought the design to life. We are very happy in our new [name removed] home.

5.0
Verified Homeowner
McKinney, on Apr 16, 2025

I do not like the process of getting answers on issues that have through go through the warranty process

3.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet