Top Homebuilder Ratings & Reviews

Southgate Homes

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17 Homeowner Reviews Completed Apr 2024 - Dec 2024

Southgate Homes

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.1

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

Southgate Homes logo
Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Oct 15, 2024

[name removed] - A Truly Exceptional Agent We had the pleasure of working with [name removed] throughout the process of buying and building our home, and we couldn’t be more pleased with his service. From start to finish, [name removed] has been incredibly timely, thoughtful, and considerate in every aspect of the journey. He made sure we were always informed, addressing every question and concern with genuine care and professionalism. One standout moment was when we encountered confusion with LandPro landscaping. [name removed] jumped in immediately, ensuring the issue was resolved swiftly and efficiently, keeping everything on track and making the process stress-free for us. His dedication to making sure everything went smoothly has truly set him apart. [name removed]’s attention to detail, combined with his prompt responses and considerate approach, has made our experience with Southgate Homes an absolute joy. We highly recommend [name removed] to anyone looking for a knowledgeable and compassionate agent. He is the person you want by your side during the home-buying process!

4.9
Verified Homeowner
Allen, TX, on Oct 14, 2024

My experience from contract through move-in was very very smooth. Both [name removed] and [name removed] were really helpful. Both answered all my questions, helped me in all the ways they could have during the process. Any issues during the closing was completely addressed by [name removed]. They are the best and I'm glad that they are part of Southgate Team.

4.9
Verified Homeowner
Allen, TX, on Aug 14, 2024

I like my sale manager is really helping me to make the floor plan and lot selection. He always try to understand customer need and leverage his experience to make sure I make the right selection. He suggested me the best lot selection and exterior design. He is always available for me to discuss any of my concern. During the construction process, my original stone selection became unavailable. The sale manager quickly discussed my options and adjusted my selection. Awesome customer service! My construction manger is also very responsive for all my questions and addressed my concerns. I don’t like the floor plan doesn’t have many customized options. I would like to see more options, like adding an additional interior door, 2nd dish washer. I also have a bad experience in the design center. The designer I worked with is not knowledgeable on the product and the pricing. I heard many times she has to say “I need to check and get back to you later”, but I have to meet the set date to finalize my decision. The design studio is not well organized as well. I have to go every places to find all the product I can select from.

3.8
Verified Homeowner
Allen, TX, on Jul 27, 2024

None, pretty pleasant experience and amazing people to deal with

4.5
Verified Homeowner
Allen, TX, on May 23, 2024

I liked working with [name removed] and [name removed], both are very respectful and eager to help - very helpful in the home buying process

5.0
Verified Homeowner
Allen, TX, on Apr 06, 2024

Sales person ([name removed]) and site manager ([name removed]) were very supportive and eager to help me. They were the best sales and project managers in my home buying experience.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Oct 15, 2024

[name removed] - A Truly Exceptional Agent We had the pleasure of working with [name removed] throughout the process of buying and building our home, and we couldn’t be more pleased with his service. From start to finish, [name removed] has been incredibly timely, thoughtful, and considerate in every aspect of the journey. He made sure we were always informed, addressing every question and concern with genuine care and professionalism. One standout moment was when we encountered confusion with LandPro landscaping. [name removed] jumped in immediately, ensuring the issue was resolved swiftly and efficiently, keeping everything on track and making the process stress-free for us. His dedication to making sure everything went smoothly has truly set him apart. [name removed]’s attention to detail, combined with his prompt responses and considerate approach, has made our experience with Southgate Homes an absolute joy. We highly recommend [name removed] to anyone looking for a knowledgeable and compassionate agent. He is the person you want by your side during the home-buying process!

4.9
Verified Homeowner
Allen, TX, on Oct 14, 2024

My experience from contract through move-in was very very smooth. Both [name removed] and [name removed] were really helpful. Both answered all my questions, helped me in all the ways they could have during the process. Any issues during the closing was completely addressed by [name removed]. They are the best and I'm glad that they are part of Southgate Team.

4.9
Verified Homeowner
Allen, TX, on Aug 14, 2024

I like my sale manager is really helping me to make the floor plan and lot selection. He always try to understand customer need and leverage his experience to make sure I make the right selection. He suggested me the best lot selection and exterior design. He is always available for me to discuss any of my concern. During the construction process, my original stone selection became unavailable. The sale manager quickly discussed my options and adjusted my selection. Awesome customer service! My construction manger is also very responsive for all my questions and addressed my concerns. I don’t like the floor plan doesn’t have many customized options. I would like to see more options, like adding an additional interior door, 2nd dish washer. I also have a bad experience in the design center. The designer I worked with is not knowledgeable on the product and the pricing. I heard many times she has to say “I need to check and get back to you later”, but I have to meet the set date to finalize my decision. The design studio is not well organized as well. I have to go every places to find all the product I can select from.

3.8
Verified Homeowner
Allen, TX, on Jul 27, 2024

None, pretty pleasant experience and amazing people to deal with

4.5
Verified Homeowner
Allen, TX, on May 23, 2024

I liked working with [name removed] and [name removed], both are very respectful and eager to help - very helpful in the home buying process

5.0
Verified Homeowner
Allen, TX, on Apr 06, 2024

Sales person ([name removed]) and site manager ([name removed]) were very supportive and eager to help me. They were the best sales and project managers in my home buying experience.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet