Overall Satisfaction
Community Profile
Windsong Ranch offers residents incredible homes, extraordinary amenities including THE LAGOON, and an award-winning, on-site lifestyle program with a full calendar of social events and fitness classes. Windsong Ranch has set a new standard for master-planned communities in North Dallas.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Oct 14, 2025
Home looks and feels sturdy. A few minor issues such as peeling carpet or weak faucets, but the team has been responsive towards fixing.
Prosper, TX, on Dec 19, 2025
I like you warrant system. Also builder [name removed] is really quick to response to our needs. One example is the today's quick fix by the fox electric through the warranty request, and also [name removed] stopped just in the next day to help us work around the issue. I am super happy with the experience.
Prosper, on Nov 25, 2025
I liked the way warranty manager responds the ticket. He is very good and patiently listens to our issues and follow up with us and service team to get the issue resolved.
Prosper, TX, on Dec 12, 2025
Overall, we are very happy with our new home—particularly the brightness, the quality of materials (including shelving, walls, and countertops), and the improved utilization of space. We also appreciate that the construction team addressed most of our concerns in a timely manner. However, there are two outstanding issues that remain worrisome, and we would like to raise them again to ensure they receive proper attention. First, the garage floor condition upon move-in was disappointing. While we understand that some corrective work was completed within a short timeframe, the floor remains uneven in several areas, both visually and when walking or parking. The uneven leveling has also caused water to accumulate in certain spots during rainfall, rather than properly draining, which raises concerns about long-term durability and maintenance. In addition, there are still visible oil stains that were not properly treated or removed. As a result, we had to proceed with an unexpected epoxy treatment at our own expense simply to bring the garage floor to an acceptable condition. Second, and more concerning, is the HVAC heating system. The system produces excessive and clearly noticeable noise—specifically a persistent low-frequency vibration that transmits through the living room, master bedroom, and master bathroom. This noise is disruptive, particularly during nighttime operation, and is strong enough to wake us from sleep. Although we have reported this issue previously, it was unfortunately dismissed as a “minor issue” or described as having no viable solution, rather than being thoroughly evaluated and properly addressed. Given the impact on daily living and sleep quality, we strongly request that this HVAC issue be re-evaluated by the appropriate technical team and corrected. This level of noise and vibration should not be considered normal or acceptable for a new home. We appreciate your attention to these matters and look forward to a resolution.
Prosper, on Oct 10, 2025
Not as great built as southgate claims. Submitted so many warranty claims within first 5 months of purchase
Prosper, on Oct 30, 2025
I love the community managers specifically [name removed]. He really cares, follows up and makes sure things are done
Prosper, TX, on Dec 09, 2025
Some post closing exceptions are still in progress but they are in contact with me. Other thing in design center, I went ahead and added media room set up, there is a lot of delay in setting it up and they are not providing with exact details like what they are going to install. I was surprised to see bulb projector as I was expecting laser projector. And also I had issues with US bank as they didn’t finalize closing disclosure until last minute.
Prosper, on Oct 09, 2025
[name removed] and [name removed] did basically everything we asked and delivered excellent, friendly service throughout multiple repair and warranty requests (some more involved than others). Overall we are extremely satisfied with the post-purchase service follow ups. Thank you!
Prosper, TX, on Dec 01, 2025
[name removed] and [name removed] have been super helpful, very approachable and easy to work with right from the time we started to build our home. They listened to our questions to resolve it to the best they could. It was overall good experience to work with the Southgate team. Thank you!
Prosper, on Sep 09, 2025
Like: excellent floor plan, quality material and craftsmanship Dislike: why newer construction started using TSX Dryline instead of ZipSystem? Is ZipSystem what you advertise on your website?
Prosper, on Oct 05, 2025
I like their excellent customer service. I feel things should be improved in terms of good workmanship and interior and exterior designs to utilize the maximum amount of built-up space.
Prosper, on Sep 08, 2025
I like the build and the people involved! [name removed] from the sales department is the best to work with! Recently worked with [name removed] from service, he is also great to work with!
Prosper, TX, on Nov 23, 2025
I liked the level of service and effective communication a lot from the staff at Windsong Ranch. They were patient and explained all to us
Prosper, on Aug 19, 2025
Most liked: overall quality and responsiveness for amy warranty Main concern: anything related to landscape is not covered in warranty.
Prosper, TX, on Nov 13, 2025
The team was great and in explaining things. The buying process was easy and straightforward.
Prosper, on Feb 17, 2025
lot of add on features not been disclosed, house quality is poor, not happy with SGH
Prosper, on Aug 13, 2025
I see some of the items used really poor quality. For example: 1) For 2 car garage door opener is single motor and it’s not even $120, why can’t you a double motor? 2) if anyone doing shower in 2nd floor or guest bathroom, whole house I could the sound. Why don’t you use good insulation for the walls? 3) restroom commodes are super cheap quality. 4) my backyard lawn is completely uneven, when rain comes, water stores everywhere. 5) kitchen island also I see water slide into one of the sides.
Prosper, TX, on Oct 23, 2025
Liked: My experience working with [name removed] and [name removed] ( both were patient and provided a lot of details to all the questions that we asked) Disliked : Nothing
Prosper, on Jan 20, 2025
when we moved in the retaining wall in the back was broken, but the warranty group said it's not covered under warranty. It was broken when we moved in and just need to address that if we could.
Prosper, on Jul 17, 2025
could be better, did not like orientation guy's repsonse.
Prosper, TX, on Oct 13, 2025
Everyone is helpful and guided us in every phase.
Prosper, on Nov 08, 2024
[name removed] has been great to work with thus far. I'm waiting to see how my end of the year goes because there are a lot of cosmetic issues from settling.
Prosper, on Jul 15, 2025
The home buying process was very smooth. I do feel the quality of some of the materials of the home could be better considering its a million dollar home.
Prosper, TX, on Oct 13, 2025
Design gallery appointment were not easy..very less time to think
Prosper, on Oct 10, 2024
Warranty service/customer care service is NOT very good. It has been almost 5 months but no one has come for the warranty orientation despite requesting several times and when invited in the phone behaved very rudely and unprofessionally. Our HVAC system is not working properly (not cooling) despite one time repair. Again, we raise ticket but no come came to fix this issue. Our doors are still not taken care of it does not retract strong enough and latch its own unless it pull it with force. We had few yard station not receiving water properly. A guy came and suggested few steps to take care of and we did take care of those steps, however, it is still not working. These are all at least few items which needs to be taken care of by the warranty people promptly but it is disappointing to see that these basic things have not been taken care of yet!
Prosper, TX, on Sep 27, 2025
[name removed], my sales manager, has been amazing! Such a nice person, very fast and easy to deal with.
Prosper, on Oct 06, 2024
The wood planks on the floor are developing holes. After the [name removed] warranty team and the installer reviewed and confirmed the issue, it was referred to the manufacturer over a month ago, but there’s still no estimated resolution time. The sharp wood chips are poking at our feet.
Prosper, TX, on Jul 25, 2025
I love the model of the south gates . What I disliked most was the rigidity and the unwillingness to engage in meaningful dialogue with the customer. It often felt like a “my way or no way” approach, and I was treated as if my voice didn’t matter. I wasn’t given the opportunity to speak with different team members when my concerns weren’t addressed—especially frustrating when the issue seemed easily fixable.
Prosper, on Apr 02, 2025
The lack of flexibility and rushed execution become evident upon closer inspection. The same subcontractors work at the same pace, whether it's a spec home or a $1.3 million property, impacting the craftsmanship. While I understand the need to build quickly and cost-effectively, the details clearly reflect that approach.
Prosper, TX, on Jul 22, 2025
[name removed] was awesome throughout the process! I am really disappointed with the doors throughout. The house. They are cheap and hollow. I will have to replace all of them. For the price that we paid for the house- we expect good quality doors as a standard option.
Prosper, TX, on Jul 22, 2025
It went smoothly for entire process but at design centre should have show the entire price list for upgrades to the customers so that it will become easy to the customers.
Prosper, on Jun 12, 2024
Upon staying in the house a bit more, the house was not clean in the corners. We have a lot of paint stains on the floors, some blocks (under the counters) arent painted properly.
Prosper, TX, on Jun 16, 2025
The entire process was very easy and straightforward. Upon reflection of the entire process. The most difficult part was the design center.
Prosper, on May 13, 2024
The follow up of anything that is wrong has been great.
Prosper, on Dec 11, 2024
[name removed] did great job when we raised warranty tickets.
Prosper, TX, on May 04, 2025
My experience with Southgate Homes has been disappointing. From the start, they were completely inflexible with even the most minor changes to the home design or finishes. As a buyer, I expected a more accommodating and customer-focused approach, especially for a purchase of this magnitude. Throughout both the pre-construction and post-construction phases, I encountered numerous issues that should have been addressed with more attention to detail and professionalism. Unfortunately, these problems were made even worse by having to work with one of the worst construction managers I’ve ever dealt with—unhelpful, and lacking any sense of accountability. I would not recommend Southgate Homes to anyone looking for a smooth and customer- friendly home building experience. The only good experience i had was with [name removed]( Sales Manager) and her associate [name removed]. I wish I was assigned with another construction manager
Prosper, on Apr 19, 2024
No properties are built perfect. But what's important to us is that our complaints are being attended to and in this case they certainly are. Compliments to our warranty manager, [name removed], who's super responsive and highly effective.
Prosper, on Dec 11, 2024
Sales process is not up to the mark and are often not in the interest of the customer
Prosper, TX, on Apr 30, 2025
I like finishing this project with feelings of trust that [name removed] team members were looking out for our interest and stretched to provide a high quality product that we can enjoy for many years. This is my seventh home purchase and fifth new construction home purchase and of the new construction home purchases, it was by far the best purchase experience.
Prosper, on Mar 06, 2024
The warranty service ([name removed]) has been fantastic. [name removed] is very responsive and communicative. We have no complaints when it comes to the WARRANTY aspect of our home experience.
Prosper, on Nov 19, 2024
I do not like how things have started to break within the first year. Cabinet doors are coming off, exhaust fans are noisy, already had a major HVAC issue etc. This does not give me confidence going into year 2, where there will be no builder warranty and I’ll have to bear the cost of it.
Prosper, TX, on Apr 14, 2025
I like the following up on things and the structured process.
Prosper, on Jan 05, 2024
Wood Quality used is very poor, it does not look like a million doller home, some of the issues are still persistant, trouble with bathroom flush it works some times and some times it does not. Glass windows are not clean when home was delivered, floor was having paint stains. there is no quality check before giving home to customer.
Prosper, on Jul 30, 2024
That the kitchen cabinets are hand paint and they tend to chip a d damage a lot. They are not professionally made like the ones from Highland
Prosper, TX, on Mar 24, 2025
Working with [name removed] made things a breeze start to finish, she did a great job helping us through the build until our closing. [name removed] our builder did a great job as well , took care of all our questions , concerns. Overall it’s been a fantastic experience working with [name removed].
Prosper, on Nov 29, 2023
The whole experience has been great. Sales, construction, warranty everyone was very nice and professional. They even handled all of my wife’s concerns and she’s a giant pain in the butt! Of course [name removed] is the man. Shout out [name removed]!
Prosper, on Jun 16, 2024
Missed 5500$ item and paid for electric outlets which was not fulfilled and does not took responsibility to answer customer.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, TX, on Dec 19, 2025
I like you warrant system. Also builder [name removed] is really quick to response to our needs. One example is the today's quick fix by the fox electric through the warranty request, and also [name removed] stopped just in the next day to help us work around the issue. I am super happy with the experience.
Prosper, TX, on Dec 12, 2025
Overall, we are very happy with our new home—particularly the brightness, the quality of materials (including shelving, walls, and countertops), and the improved utilization of space. We also appreciate that the construction team addressed most of our concerns in a timely manner. However, there are two outstanding issues that remain worrisome, and we would like to raise them again to ensure they receive proper attention. First, the garage floor condition upon move-in was disappointing. While we understand that some corrective work was completed within a short timeframe, the floor remains uneven in several areas, both visually and when walking or parking. The uneven leveling has also caused water to accumulate in certain spots during rainfall, rather than properly draining, which raises concerns about long-term durability and maintenance. In addition, there are still visible oil stains that were not properly treated or removed. As a result, we had to proceed with an unexpected epoxy treatment at our own expense simply to bring the garage floor to an acceptable condition. Second, and more concerning, is the HVAC heating system. The system produces excessive and clearly noticeable noise—specifically a persistent low-frequency vibration that transmits through the living room, master bedroom, and master bathroom. This noise is disruptive, particularly during nighttime operation, and is strong enough to wake us from sleep. Although we have reported this issue previously, it was unfortunately dismissed as a “minor issue” or described as having no viable solution, rather than being thoroughly evaluated and properly addressed. Given the impact on daily living and sleep quality, we strongly request that this HVAC issue be re-evaluated by the appropriate technical team and corrected. This level of noise and vibration should not be considered normal or acceptable for a new home. We appreciate your attention to these matters and look forward to a resolution.
Prosper, TX, on Dec 09, 2025
Some post closing exceptions are still in progress but they are in contact with me. Other thing in design center, I went ahead and added media room set up, there is a lot of delay in setting it up and they are not providing with exact details like what they are going to install. I was surprised to see bulb projector as I was expecting laser projector. And also I had issues with US bank as they didn’t finalize closing disclosure until last minute.
Prosper, TX, on Dec 01, 2025
[name removed] and [name removed] have been super helpful, very approachable and easy to work with right from the time we started to build our home. They listened to our questions to resolve it to the best they could. It was overall good experience to work with the Southgate team. Thank you!
Prosper, TX, on Nov 23, 2025
I liked the level of service and effective communication a lot from the staff at Windsong Ranch. They were patient and explained all to us
Prosper, TX, on Nov 13, 2025
The team was great and in explaining things. The buying process was easy and straightforward.
Prosper, TX, on Oct 23, 2025
Liked: My experience working with [name removed] and [name removed] ( both were patient and provided a lot of details to all the questions that we asked) Disliked : Nothing
Prosper, TX, on Oct 13, 2025
Everyone is helpful and guided us in every phase.
Prosper, TX, on Oct 13, 2025
Design gallery appointment were not easy..very less time to think
Prosper, TX, on Sep 27, 2025
[name removed], my sales manager, has been amazing! Such a nice person, very fast and easy to deal with.
Prosper, TX, on Jul 25, 2025
I love the model of the south gates . What I disliked most was the rigidity and the unwillingness to engage in meaningful dialogue with the customer. It often felt like a “my way or no way” approach, and I was treated as if my voice didn’t matter. I wasn’t given the opportunity to speak with different team members when my concerns weren’t addressed—especially frustrating when the issue seemed easily fixable.
Prosper, TX, on Jul 22, 2025
[name removed] was awesome throughout the process! I am really disappointed with the doors throughout. The house. They are cheap and hollow. I will have to replace all of them. For the price that we paid for the house- we expect good quality doors as a standard option.
Prosper, TX, on Jul 22, 2025
It went smoothly for entire process but at design centre should have show the entire price list for upgrades to the customers so that it will become easy to the customers.
Prosper, TX, on Jun 16, 2025
The entire process was very easy and straightforward. Upon reflection of the entire process. The most difficult part was the design center.
Prosper, TX, on May 04, 2025
My experience with Southgate Homes has been disappointing. From the start, they were completely inflexible with even the most minor changes to the home design or finishes. As a buyer, I expected a more accommodating and customer-focused approach, especially for a purchase of this magnitude. Throughout both the pre-construction and post-construction phases, I encountered numerous issues that should have been addressed with more attention to detail and professionalism. Unfortunately, these problems were made even worse by having to work with one of the worst construction managers I’ve ever dealt with—unhelpful, and lacking any sense of accountability. I would not recommend Southgate Homes to anyone looking for a smooth and customer- friendly home building experience. The only good experience i had was with [name removed]( Sales Manager) and her associate [name removed]. I wish I was assigned with another construction manager
Prosper, TX, on Apr 30, 2025
I like finishing this project with feelings of trust that [name removed] team members were looking out for our interest and stretched to provide a high quality product that we can enjoy for many years. This is my seventh home purchase and fifth new construction home purchase and of the new construction home purchases, it was by far the best purchase experience.
Prosper, TX, on Apr 14, 2025
I like the following up on things and the structured process.
Prosper, TX, on Mar 24, 2025
Working with [name removed] made things a breeze start to finish, she did a great job helping us through the build until our closing. [name removed] our builder did a great job as well , took care of all our questions , concerns. Overall it’s been a fantastic experience working with [name removed].
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Oct 14, 2025
Home looks and feels sturdy. A few minor issues such as peeling carpet or weak faucets, but the team has been responsive towards fixing.
Prosper, on Oct 10, 2025
Not as great built as southgate claims. Submitted so many warranty claims within first 5 months of purchase
Prosper, on Oct 09, 2025
[name removed] and [name removed] did basically everything we asked and delivered excellent, friendly service throughout multiple repair and warranty requests (some more involved than others). Overall we are extremely satisfied with the post-purchase service follow ups. Thank you!
Prosper, on Oct 05, 2025
I like their excellent customer service. I feel things should be improved in terms of good workmanship and interior and exterior designs to utilize the maximum amount of built-up space.
Prosper, on Feb 17, 2025
lot of add on features not been disclosed, house quality is poor, not happy with SGH
Prosper, on Jan 20, 2025
when we moved in the retaining wall in the back was broken, but the warranty group said it's not covered under warranty. It was broken when we moved in and just need to address that if we could.
Prosper, on Nov 08, 2024
[name removed] has been great to work with thus far. I'm waiting to see how my end of the year goes because there are a lot of cosmetic issues from settling.
Prosper, on Oct 10, 2024
Warranty service/customer care service is NOT very good. It has been almost 5 months but no one has come for the warranty orientation despite requesting several times and when invited in the phone behaved very rudely and unprofessionally. Our HVAC system is not working properly (not cooling) despite one time repair. Again, we raise ticket but no come came to fix this issue. Our doors are still not taken care of it does not retract strong enough and latch its own unless it pull it with force. We had few yard station not receiving water properly. A guy came and suggested few steps to take care of and we did take care of those steps, however, it is still not working. These are all at least few items which needs to be taken care of by the warranty people promptly but it is disappointing to see that these basic things have not been taken care of yet!
Prosper, on Oct 06, 2024
The wood planks on the floor are developing holes. After the [name removed] warranty team and the installer reviewed and confirmed the issue, it was referred to the manufacturer over a month ago, but there’s still no estimated resolution time. The sharp wood chips are poking at our feet.
Prosper, on Jun 12, 2024
Upon staying in the house a bit more, the house was not clean in the corners. We have a lot of paint stains on the floors, some blocks (under the counters) arent painted properly.
Prosper, on May 13, 2024
The follow up of anything that is wrong has been great.
Prosper, on Apr 19, 2024
No properties are built perfect. But what's important to us is that our complaints are being attended to and in this case they certainly are. Compliments to our warranty manager, [name removed], who's super responsive and highly effective.
Prosper, on Mar 06, 2024
The warranty service ([name removed]) has been fantastic. [name removed] is very responsive and communicative. We have no complaints when it comes to the WARRANTY aspect of our home experience.
Prosper, on Jan 05, 2024
Wood Quality used is very poor, it does not look like a million doller home, some of the issues are still persistant, trouble with bathroom flush it works some times and some times it does not. Glass windows are not clean when home was delivered, floor was having paint stains. there is no quality check before giving home to customer.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Nov 25, 2025
I liked the way warranty manager responds the ticket. He is very good and patiently listens to our issues and follow up with us and service team to get the issue resolved.
Prosper, on Oct 30, 2025
I love the community managers specifically [name removed]. He really cares, follows up and makes sure things are done
Prosper, on Sep 09, 2025
Like: excellent floor plan, quality material and craftsmanship Dislike: why newer construction started using TSX Dryline instead of ZipSystem? Is ZipSystem what you advertise on your website?
Prosper, on Sep 08, 2025
I like the build and the people involved! [name removed] from the sales department is the best to work with! Recently worked with [name removed] from service, he is also great to work with!
Prosper, on Aug 19, 2025
Most liked: overall quality and responsiveness for amy warranty Main concern: anything related to landscape is not covered in warranty.
Prosper, on Aug 13, 2025
I see some of the items used really poor quality. For example: 1) For 2 car garage door opener is single motor and it’s not even $120, why can’t you a double motor? 2) if anyone doing shower in 2nd floor or guest bathroom, whole house I could the sound. Why don’t you use good insulation for the walls? 3) restroom commodes are super cheap quality. 4) my backyard lawn is completely uneven, when rain comes, water stores everywhere. 5) kitchen island also I see water slide into one of the sides.
Prosper, on Jul 17, 2025
could be better, did not like orientation guy's repsonse.
Prosper, on Jul 15, 2025
The home buying process was very smooth. I do feel the quality of some of the materials of the home could be better considering its a million dollar home.
Prosper, on Apr 02, 2025
The lack of flexibility and rushed execution become evident upon closer inspection. The same subcontractors work at the same pace, whether it's a spec home or a $1.3 million property, impacting the craftsmanship. While I understand the need to build quickly and cost-effectively, the details clearly reflect that approach.
Prosper, on Dec 11, 2024
[name removed] did great job when we raised warranty tickets.
Prosper, on Dec 11, 2024
Sales process is not up to the mark and are often not in the interest of the customer
Prosper, on Nov 19, 2024
I do not like how things have started to break within the first year. Cabinet doors are coming off, exhaust fans are noisy, already had a major HVAC issue etc. This does not give me confidence going into year 2, where there will be no builder warranty and I’ll have to bear the cost of it.
Prosper, on Jul 30, 2024
That the kitchen cabinets are hand paint and they tend to chip a d damage a lot. They are not professionally made like the ones from Highland