Overall Satisfaction
Community Profile
Located in Frisco, TX, this community offers luxury single-family homes just minutes from all that Frisco has to offer. From live music to museums to countless local restaurants, there is no shortage of dining and entertainment opportunities for residents in Northwood Manor.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Feb 26, 2024
some of the issues were not fixed completely to the date. No explanation or satisfactory fixed was provided for some issues
Frisco, TX, on Mar 15, 2024
Professionalism and customer service was horrible! Countless issues as us as a buyer if we brought it to there attention a reason or excuses. Don’t want to go down memory lane. Definitely not good experience!
Frisco, on Dec 06, 2023
This is the message I got from Allen Roberts. I find this very offensive. I am not sure what Southgate thinks about treating their customers. Is this a general policy of treating the homeowners like this, or is this one rotten egg? I have worked with so many warranty personnel in the past, and I have never encountered anyone who does not know what he is talking about and is very disrespectful. I am adding two instance: Respectfully, don’t text me this late again. Only durning business hours. I will respond tomorrow Understood? 2nd Instance: This was like what are you talking about, Robert? Have you done your homework? I found out from Frisco Water that our main line was shut down. Robert did not even bother to look and telling me what to do "Flower bed has drip lines which do not pop up. If you feel like it’s not getting enough water, you can water by hand"
Frisco, TX, on Mar 12, 2024
[name removed] is a terrific spokesperson for [name removed]. She has gone out of her way to make the experience wonderful for me. She is tremendous.
Frisco, on Aug 23, 2024
Worst builder, air conditioning in whole community is a problem. Delayed 1 year to fix issue so warranty runs out and washed off their hand without fixing the issue
Frisco, TX, on Aug 29, 2023
The way the selected option were documented made it difficult for everyone to follow - both the builder and us - resulting in unnecessary mistakes.
Frisco, on Nov 21, 2023
[name removed] was very prompt and courteous in communicating with any ticket. And addressed issues reported at the earliest.
Frisco, on Mar 05, 2024
I like the quality of home, and the upgrades chosen. I would have been more happy if the closing date was flexible. With all my international travel plans I had to accommodate closing. It would have been good if closing was moved to a week later.
Frisco, TX, on Aug 28, 2023
I like the way [name removed] took care of all the small changes and fixed it quickly. I think keys handover and closing day can be more handson and better
Frisco, on Sep 15, 2023
I haven't seen such good layouts in any other builders plans in Frisco. I love the layout of the Hudson plan. I have given 9/10 in quality. Overall the build quality is good, but there is room for improvement. There is a lot of patch work done in the house, as I'm spending time in the house I'm uncovering that walls are not flat, there are issues in measurements leading to more than one inch discrepancies on walls.
Frisco, on Mar 02, 2024
The craftsmanship leaves much to be desired for the price point.
Frisco, TX, on Jun 14, 2023
Very smooth process. [name removed] is a great sales person! [name removed] has helped a lot. thanks [name removed]!
Frisco, on Sep 14, 2023
I would've preferred a little more follow up from warranty service.
Frisco, on Feb 08, 2024
The quality of construction was below par as compared to the usual [name removed] reputation and brand and the price point at which the home was purchased.
Frisco, TX, on May 24, 2023
I really liked how approachable and accessible the entire team was during the entire process. Sales and Construction were awesome.
Frisco, on Jul 25, 2023
Warranty service so far has been good but things would have been easier if there was a single point of contact.
Frisco, on Feb 07, 2024
I liked the friendliness, honesty and knowledge of the construction and sales team. The quality of workmanship was far superior to many other builders. And any issues we found were repaired.
Frisco, on May 23, 2023
[name removed] follows up with us immediately. We have been able to get all issues addressed in a timely manner.
Frisco, TX, on May 22, 2023
I liked the collaboration between the different pieces of the sales transaction (sales, GC, title, etc).
Frisco, on Feb 05, 2024
I like the layout and I couldn’t find such good layout with any other Builder.
Frisco, on Mar 30, 2023
During the initial walk thru, prior to closing, there was a long list of items that needed to be addressed. Because of the long list of items, there were items that were missed during the walk thru. After contacting the builder, we were told to contact the warranty team. Warranty services told us it should have been identified during the initial walk thru and nothing could be done. The issue was in the main hallway and it was very embarrassing to have this quality of workmanship and have people visit our new home. It was eventually addressed, but not without a lot of discussion. Wish this process was easier to address. Additionally, we were the first to build on the lots of home in our area. After we moved in, the home next to us was started and much to our concern, the house was put on the property, so the new house's living room windows looks directly into my daughter's bed-room window. There is maybe 8 feet between the windows. When we asked the builder if this could be address, we were told that it was something we needed to take up with the new homer owner after they closed on the house. All that was required was for Southgate to extend the existing fence about 8 ft to address this issue when the fence on this new lot was put in.
Frisco, TX, on May 19, 2023
I've had to follow-up and ask about open issues a lot. I still don't have window screens installed in all the windows of the house, more than a month after Closing. Also, communication can be improved a lot - there is no escalation point at Southgate. Who do I talk to if I feel the sales people aren't helping and similarly if I feel the builder is not very helpful. I just deal with 3 people [name removed], [name removed] and [name removed] at Southgate. I should have had escalation contacts for each of these, especially for the builder [name removed]. The other issue is that once the contract is signed, you're on your own and the sales team asks you to just talk to the builder for any issues. I signed a contract with [name removed], not a builder!
Frisco, on Jan 18, 2024
Great build quality. Overall very satisfied with Southgate Homes. A few cases within the first year took longer than anticipated but ultimately resolved.
Frisco, on Mar 26, 2023
Warranty service is good. Rodney, the warranty manager, is fantastic. However, the construction crew next door is careless. They cut my internet cable as well as wrecked my sprinkler heads. My emails to Brian Cimperman have been ignored.
Frisco, TX, on May 01, 2023
Dislike: SouthGate Homes build process lacks "First Time right" approach. Issues reported during build process are not taken care of till the house is ready for closing and then there is a lot of rip & replace which results in patch-work and lack of inishing.
Frisco, on Jan 02, 2024
Warranty Manager is very responsive and try to help resolve issues but the overall build quality is not as expected.
Frisco, on Mar 26, 2023
They actually listen to and pay attention to the complain and try to fix it in the best possible way.
Frisco, TX, on Apr 28, 2023
I liked my home, the way it's placed and the upgrades chosen for that. But i was not happy with the closing process. I was not given any options to choose the closing date ( not even two dates to chose from) my job needs travel during the closing date and it wasn't addressed and not even considered.
Frisco, on Dec 14, 2023
The floorplan is great but everyday I keep discovering discovering new things that are disheartening. For example, there are gaps between the LVP floor and the cabinet, not sure how I missed this during pre-closing inspection. Few months after move in, I discovered a hole on a side of a window in the Nook area. Poor drywall finish on the upper windows in my Study and master bedroom. There was a leave in the several spots in the house but I appreciate the swift response to get that fixed. I was about to get a solar system and discovered there was a missing brushing in the main service panel in the garage, making the panel not code compliant.
Frisco, TX, on Dec 10, 2022
Really like working with our Builders. First Wes and then Steve when Wes went onto another development. Steve was very responsive and kept us updated on the build of our home. There were a number of items on the final walk-thru that Steve worked really had to close out even after we closed.
Frisco, on Mar 13, 2023
Most of the stuff I should not have had to engage in it should have been done before I closed
Frisco, on Sep 06, 2023
They are very responsive to any issue that comes up and try to get that fixed(thank you [name removed] and [name removed]). SGH are well built and had wow factor and I love hearing that comments from my friends and family. If I had to buy it again it will be SGH( if the price is right :) ). Thank you.
Frisco, TX, on Nov 16, 2022
Purchase experience was good. For a high end home I expected a lot more standard features or alternately option to upgrade. I was not given that option.
Frisco, on Feb 11, 2023
From buying to entering the home, the process was great as Brandon and the watranty team were empathetic and trully wanted the best for us
Frisco, on Aug 30, 2023
When searching for a new home, [name removed] homes markets itself as the “next level of living” … I somehow had the image in my head that [name removed] was a top tier builder. Coming from West Plano, we lived in a custom home, that was very well built and planned very well. Living in a Southgate home for almost a year, that is not the experience I have had. During the winter, I was told by a [name removed] home representative that “you should just expect that some homes have pipes that freeze”. Come to find out, the insulation was not adequately installed in my attic, leaving water lines not appropriately insulated. Should I expect this in a million-dollar home? Another issue I had was with the straightness of the walls in my home. The ceiling in the kitchen had a huge bow in it that needed to be addressed. Also, there was over a 4" curve per 36" in the main hallway that I didn't initially catch this during my initial walk thru with the builder. This was because there were so many other items that needed to be addressed, I missed it. Additionally, they build houses on either side of me after I moved in. I was surprised that [name removed] homes builds put one of the houses so close to my home and my neighbor's windows are aligned with my daughter's bedroom window. I was told by the [name removed] builder that if I had a concern, I needed to work that out with the new homeowners after they closed on the house. All it would have taken was about 8 more feet of fence to be installed to create an obstructed view. My expectations of what [name removed] markets itself as is not aligned with my experience. My expectations were high and created the gap in satisfaction.
Frisco, on Jan 21, 2023
There are several change order part of the build with the reason that demand supply problem but they didn’t compensate financially anything although buyer agreed to approve the changes reorder with different brand items as originally contracted.
Frisco, TX, on Nov 01, 2022
When I moved in the following issues were not resolved or addressed during the inspection period: 1) Dishwasher never worked. It’s my understanding service was scheduled to be completed before I moved in. That never happened and I’ve occupied the home with no working dishwasher for a month. Allen has been great bearding cats and making it right…. Southgate shouldn’t have missed this. 2) My ovens didn’t work when I moved in and it was finally discovered last week that it was a faulty breaker in the garage…how was this not checked? 3) All 3 windows in my master bedroom have to be replaced because they don’t open and aren’t up to code…how was this missed? Was my house inspected by the City? 4) There are nicks in the countertop that I asked about and Southgate told my contact that they will not address this more me. I don’t feel this is Southgate standing behind their products. 5) I agreed to close on 9/30 and we all were moving fast….but I expected a bit more support from Southgate on being responsive to these issues. I do like the home…and can be converted into a happy referenceable client. Allen has been great and Brandon has been great….My position is that the company isn’t supporting the people taking care of the customers directly. I have been very displeased in the first 30 days with the Southgate corporate responses to the issues I have experienced. I would a appreciate a call from someone in Managment to discuss my experience and how we can have a good relationship going forward.
Frisco, on Aug 07, 2023
Like: the modern open layout of homes. Dislike: for a luxury home builder, southgate seems to be nickle and diming. Some of options should be standard - like frameless shower door in guest bath, door hinges that match the door knobs.
Frisco, TX, on Nov 01, 2022
I did not like Chad setters attitude his willingness to almost cancel my contract two weeks from the end and that most of the trades needed to virtually be babysat because they were not doing a quality job. Steve did a beautiful job with the tools he had and was quite understanding but extremely poor framing which occurred in February at 28th to 35° and that rippled down through the whole system they also should have never installed my lawn in the conditions they did well raining as it floated in back has created flatness issues overall we are quite happy but a lot of issues we should not have had to deal with.
Frisco, on Oct 28, 2022
[name removed] has not been used yet as the construction related issues are still pending to be resolved even after 5 months of possession.
Frisco, on Apr 13, 2023
* [name removed] Work with respect to Roof Leak took almost 8 months to get it fixed .Workers came almost 6 times and every time they came they confirmed it was fixed but apparently not fixed completely. I couldn't use my Pantry and [name removed] s pantry for almost 6 months * List of Items noted during Move In in May was confirmed will be rectified in 30 days but the entire list was lost by the Manager and there was no copy Maintained . Poor management of Checklist and as a buyer I was not given a copy that . Most of the items were not completed in 30 days period instead it went on and on for almost 10 months * I repeatedly raised list of items to be addressed in warranty. Till now there is no consolidated list of issues reported and action item taken against it * I am requesting for a list of items reported , action taken and sign off from Buyer that all issues reported is taken care off * Very Very Poor Quality of work done for the issues reported under warranty . Poor job from Painters painting the wall, installing the baseboard (edges did not have good finish) . Paint particles were spread . Then didn't even care to clean it properly post their work was done * BathRoom flooring was bulged, It got repaired but still there is a bulge . Manager said that's all could be done and its well with in industry standards ... when we can evidently notice the buldge in floor in naked eye and could feel when you step on it, not sure how could that be in the industry standard
Frisco, TX, on Sep 24, 2022
I love the qyality and design if the home. Not happy about expectations for the build time but good things come to those who wait
Frisco, on Jun 01, 2022
[name removed] and [name removed] really went out of there way to make sure our needs were met. 100 percent of the time.
Frisco, TX, on Jul 05, 2022
The overall finishing in the house was not up to the mark with several misses like improper paint, plugs not working. It looks like there was no quality check done.
Frisco, on Feb 22, 2023
Builder didn’t complete exception list and had to deal with warranty staff to take care of his lack of completing. [name removed] group to date have been great to work with. For the price of the home the trim and cabinet paint is very poor quality. Scuffs and marks easily.
Frisco, TX, on May 19, 2022
The Best part during the overall process was the construction manager, [name removed] is very experienced and knowledgable. He has been very supportive and helpful, even after the closing he is taking care of things very professionally. [name removed] is also a great sales manager, she was always on top of updates throughout the process, even with all the supply chain issues, she handled it pretty well.
Frisco, on May 31, 2022
[name removed] department is the only one who helped and commit with me and our Home, they are really good and at least have answers and actions for every request
Frisco, TX, on Apr 12, 2022
After 3 months we have items not completed, the home is unfinished and the works [name removed] perform don’t have the quality of a decent building company, I really want to escalate this issues to be resolved [name removed] and right
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, TX, on Mar 15, 2024
Professionalism and customer service was horrible! Countless issues as us as a buyer if we brought it to there attention a reason or excuses. Don’t want to go down memory lane. Definitely not good experience!
Frisco, TX, on Mar 12, 2024
[name removed] is a terrific spokesperson for [name removed]. She has gone out of her way to make the experience wonderful for me. She is tremendous.
Frisco, TX, on Aug 29, 2023
The way the selected option were documented made it difficult for everyone to follow - both the builder and us - resulting in unnecessary mistakes.
Frisco, TX, on Aug 28, 2023
I like the way [name removed] took care of all the small changes and fixed it quickly. I think keys handover and closing day can be more handson and better
Frisco, TX, on Jun 14, 2023
Very smooth process. [name removed] is a great sales person! [name removed] has helped a lot. thanks [name removed]!
Frisco, TX, on May 24, 2023
I really liked how approachable and accessible the entire team was during the entire process. Sales and Construction were awesome.
Frisco, TX, on May 22, 2023
I liked the collaboration between the different pieces of the sales transaction (sales, GC, title, etc).
Frisco, TX, on May 19, 2023
I've had to follow-up and ask about open issues a lot. I still don't have window screens installed in all the windows of the house, more than a month after Closing. Also, communication can be improved a lot - there is no escalation point at Southgate. Who do I talk to if I feel the sales people aren't helping and similarly if I feel the builder is not very helpful. I just deal with 3 people [name removed], [name removed] and [name removed] at Southgate. I should have had escalation contacts for each of these, especially for the builder [name removed]. The other issue is that once the contract is signed, you're on your own and the sales team asks you to just talk to the builder for any issues. I signed a contract with [name removed], not a builder!
Frisco, TX, on May 01, 2023
Dislike: SouthGate Homes build process lacks "First Time right" approach. Issues reported during build process are not taken care of till the house is ready for closing and then there is a lot of rip & replace which results in patch-work and lack of inishing.
Frisco, TX, on Apr 28, 2023
I liked my home, the way it's placed and the upgrades chosen for that. But i was not happy with the closing process. I was not given any options to choose the closing date ( not even two dates to chose from) my job needs travel during the closing date and it wasn't addressed and not even considered.
Frisco, TX, on Dec 10, 2022
Really like working with our Builders. First Wes and then Steve when Wes went onto another development. Steve was very responsive and kept us updated on the build of our home. There were a number of items on the final walk-thru that Steve worked really had to close out even after we closed.
Frisco, TX, on Nov 16, 2022
Purchase experience was good. For a high end home I expected a lot more standard features or alternately option to upgrade. I was not given that option.
Frisco, TX, on Nov 01, 2022
When I moved in the following issues were not resolved or addressed during the inspection period: 1) Dishwasher never worked. It’s my understanding service was scheduled to be completed before I moved in. That never happened and I’ve occupied the home with no working dishwasher for a month. Allen has been great bearding cats and making it right…. Southgate shouldn’t have missed this. 2) My ovens didn’t work when I moved in and it was finally discovered last week that it was a faulty breaker in the garage…how was this not checked? 3) All 3 windows in my master bedroom have to be replaced because they don’t open and aren’t up to code…how was this missed? Was my house inspected by the City? 4) There are nicks in the countertop that I asked about and Southgate told my contact that they will not address this more me. I don’t feel this is Southgate standing behind their products. 5) I agreed to close on 9/30 and we all were moving fast….but I expected a bit more support from Southgate on being responsive to these issues. I do like the home…and can be converted into a happy referenceable client. Allen has been great and Brandon has been great….My position is that the company isn’t supporting the people taking care of the customers directly. I have been very displeased in the first 30 days with the Southgate corporate responses to the issues I have experienced. I would a appreciate a call from someone in Managment to discuss my experience and how we can have a good relationship going forward.
Frisco, TX, on Nov 01, 2022
I did not like Chad setters attitude his willingness to almost cancel my contract two weeks from the end and that most of the trades needed to virtually be babysat because they were not doing a quality job. Steve did a beautiful job with the tools he had and was quite understanding but extremely poor framing which occurred in February at 28th to 35° and that rippled down through the whole system they also should have never installed my lawn in the conditions they did well raining as it floated in back has created flatness issues overall we are quite happy but a lot of issues we should not have had to deal with.
Frisco, TX, on Sep 24, 2022
I love the qyality and design if the home. Not happy about expectations for the build time but good things come to those who wait
Frisco, TX, on Jul 05, 2022
The overall finishing in the house was not up to the mark with several misses like improper paint, plugs not working. It looks like there was no quality check done.
Frisco, TX, on May 19, 2022
The Best part during the overall process was the construction manager, [name removed] is very experienced and knowledgable. He has been very supportive and helpful, even after the closing he is taking care of things very professionally. [name removed] is also a great sales manager, she was always on top of updates throughout the process, even with all the supply chain issues, she handled it pretty well.
Frisco, TX, on Apr 12, 2022
After 3 months we have items not completed, the home is unfinished and the works [name removed] perform don’t have the quality of a decent building company, I really want to escalate this issues to be resolved [name removed] and right
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Feb 26, 2024
some of the issues were not fixed completely to the date. No explanation or satisfactory fixed was provided for some issues
Frisco, on Dec 06, 2023
This is the message I got from Allen Roberts. I find this very offensive. I am not sure what Southgate thinks about treating their customers. Is this a general policy of treating the homeowners like this, or is this one rotten egg? I have worked with so many warranty personnel in the past, and I have never encountered anyone who does not know what he is talking about and is very disrespectful. I am adding two instance: Respectfully, don’t text me this late again. Only durning business hours. I will respond tomorrow Understood? 2nd Instance: This was like what are you talking about, Robert? Have you done your homework? I found out from Frisco Water that our main line was shut down. Robert did not even bother to look and telling me what to do "Flower bed has drip lines which do not pop up. If you feel like it’s not getting enough water, you can water by hand"
Frisco, on Nov 21, 2023
[name removed] was very prompt and courteous in communicating with any ticket. And addressed issues reported at the earliest.
Frisco, on Sep 15, 2023
I haven't seen such good layouts in any other builders plans in Frisco. I love the layout of the Hudson plan. I have given 9/10 in quality. Overall the build quality is good, but there is room for improvement. There is a lot of patch work done in the house, as I'm spending time in the house I'm uncovering that walls are not flat, there are issues in measurements leading to more than one inch discrepancies on walls.
Frisco, on Sep 14, 2023
I would've preferred a little more follow up from warranty service.
Frisco, on Jul 25, 2023
Warranty service so far has been good but things would have been easier if there was a single point of contact.
Frisco, on May 23, 2023
[name removed] follows up with us immediately. We have been able to get all issues addressed in a timely manner.
Frisco, on Mar 30, 2023
During the initial walk thru, prior to closing, there was a long list of items that needed to be addressed. Because of the long list of items, there were items that were missed during the walk thru. After contacting the builder, we were told to contact the warranty team. Warranty services told us it should have been identified during the initial walk thru and nothing could be done. The issue was in the main hallway and it was very embarrassing to have this quality of workmanship and have people visit our new home. It was eventually addressed, but not without a lot of discussion. Wish this process was easier to address. Additionally, we were the first to build on the lots of home in our area. After we moved in, the home next to us was started and much to our concern, the house was put on the property, so the new house's living room windows looks directly into my daughter's bed-room window. There is maybe 8 feet between the windows. When we asked the builder if this could be address, we were told that it was something we needed to take up with the new homer owner after they closed on the house. All that was required was for Southgate to extend the existing fence about 8 ft to address this issue when the fence on this new lot was put in.
Frisco, on Mar 26, 2023
Warranty service is good. Rodney, the warranty manager, is fantastic. However, the construction crew next door is careless. They cut my internet cable as well as wrecked my sprinkler heads. My emails to Brian Cimperman have been ignored.
Frisco, on Mar 26, 2023
They actually listen to and pay attention to the complain and try to fix it in the best possible way.
Frisco, on Mar 13, 2023
Most of the stuff I should not have had to engage in it should have been done before I closed
Frisco, on Feb 11, 2023
From buying to entering the home, the process was great as Brandon and the watranty team were empathetic and trully wanted the best for us
Frisco, on Jan 21, 2023
There are several change order part of the build with the reason that demand supply problem but they didn’t compensate financially anything although buyer agreed to approve the changes reorder with different brand items as originally contracted.
Frisco, on Oct 28, 2022
[name removed] has not been used yet as the construction related issues are still pending to be resolved even after 5 months of possession.
Frisco, on Jun 01, 2022
[name removed] and [name removed] really went out of there way to make sure our needs were met. 100 percent of the time.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Aug 23, 2024
Worst builder, air conditioning in whole community is a problem. Delayed 1 year to fix issue so warranty runs out and washed off their hand without fixing the issue
Frisco, on Mar 05, 2024
I like the quality of home, and the upgrades chosen. I would have been more happy if the closing date was flexible. With all my international travel plans I had to accommodate closing. It would have been good if closing was moved to a week later.
Frisco, on Mar 02, 2024
The craftsmanship leaves much to be desired for the price point.
Frisco, on Feb 08, 2024
The quality of construction was below par as compared to the usual [name removed] reputation and brand and the price point at which the home was purchased.
Frisco, on Feb 07, 2024
I liked the friendliness, honesty and knowledge of the construction and sales team. The quality of workmanship was far superior to many other builders. And any issues we found were repaired.
Frisco, on Feb 05, 2024
I like the layout and I couldn’t find such good layout with any other Builder.
Frisco, on Jan 18, 2024
Great build quality. Overall very satisfied with Southgate Homes. A few cases within the first year took longer than anticipated but ultimately resolved.
Frisco, on Jan 02, 2024
Warranty Manager is very responsive and try to help resolve issues but the overall build quality is not as expected.
Frisco, on Dec 14, 2023
The floorplan is great but everyday I keep discovering discovering new things that are disheartening. For example, there are gaps between the LVP floor and the cabinet, not sure how I missed this during pre-closing inspection. Few months after move in, I discovered a hole on a side of a window in the Nook area. Poor drywall finish on the upper windows in my Study and master bedroom. There was a leave in the several spots in the house but I appreciate the swift response to get that fixed. I was about to get a solar system and discovered there was a missing brushing in the main service panel in the garage, making the panel not code compliant.
Frisco, on Sep 06, 2023
They are very responsive to any issue that comes up and try to get that fixed(thank you [name removed] and [name removed]). SGH are well built and had wow factor and I love hearing that comments from my friends and family. If I had to buy it again it will be SGH( if the price is right :) ). Thank you.
Frisco, on Aug 30, 2023
When searching for a new home, [name removed] homes markets itself as the “next level of living” … I somehow had the image in my head that [name removed] was a top tier builder. Coming from West Plano, we lived in a custom home, that was very well built and planned very well. Living in a Southgate home for almost a year, that is not the experience I have had. During the winter, I was told by a [name removed] home representative that “you should just expect that some homes have pipes that freeze”. Come to find out, the insulation was not adequately installed in my attic, leaving water lines not appropriately insulated. Should I expect this in a million-dollar home? Another issue I had was with the straightness of the walls in my home. The ceiling in the kitchen had a huge bow in it that needed to be addressed. Also, there was over a 4" curve per 36" in the main hallway that I didn't initially catch this during my initial walk thru with the builder. This was because there were so many other items that needed to be addressed, I missed it. Additionally, they build houses on either side of me after I moved in. I was surprised that [name removed] homes builds put one of the houses so close to my home and my neighbor's windows are aligned with my daughter's bedroom window. I was told by the [name removed] builder that if I had a concern, I needed to work that out with the new homeowners after they closed on the house. All it would have taken was about 8 more feet of fence to be installed to create an obstructed view. My expectations of what [name removed] markets itself as is not aligned with my experience. My expectations were high and created the gap in satisfaction.
Frisco, on Aug 07, 2023
Like: the modern open layout of homes. Dislike: for a luxury home builder, southgate seems to be nickle and diming. Some of options should be standard - like frameless shower door in guest bath, door hinges that match the door knobs.
Frisco, on Apr 13, 2023
* [name removed] Work with respect to Roof Leak took almost 8 months to get it fixed .Workers came almost 6 times and every time they came they confirmed it was fixed but apparently not fixed completely. I couldn't use my Pantry and [name removed] s pantry for almost 6 months * List of Items noted during Move In in May was confirmed will be rectified in 30 days but the entire list was lost by the Manager and there was no copy Maintained . Poor management of Checklist and as a buyer I was not given a copy that . Most of the items were not completed in 30 days period instead it went on and on for almost 10 months * I repeatedly raised list of items to be addressed in warranty. Till now there is no consolidated list of issues reported and action item taken against it * I am requesting for a list of items reported , action taken and sign off from Buyer that all issues reported is taken care off * Very Very Poor Quality of work done for the issues reported under warranty . Poor job from Painters painting the wall, installing the baseboard (edges did not have good finish) . Paint particles were spread . Then didn't even care to clean it properly post their work was done * BathRoom flooring was bulged, It got repaired but still there is a bulge . Manager said that's all could be done and its well with in industry standards ... when we can evidently notice the buldge in floor in naked eye and could feel when you step on it, not sure how could that be in the industry standard
Frisco, on Feb 22, 2023
Builder didn’t complete exception list and had to deal with warranty staff to take care of his lack of completing. [name removed] group to date have been great to work with. For the price of the home the trim and cabinet paint is very poor quality. Scuffs and marks easily.