Top Homebuilder Ratings & Reviews

Southgate Homes

The Grove

39 Homeowner Reviews Completed Sep 2022 - Mar 2024

Overall Satisfaction

4.0
Customers' overall satisfaction
3.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.0

Construction Experience

4.0

Customer Care Experience

4.3

Home Readiness

3.7

Installation & Workmanship

4.3

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Community Profile

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Dec 26, 2022

Everything went Great

4.6
Verified Homeowner
Frisco, on Apr 27, 2023

Terrific and amazing experience in working with the entire [name removed] at [name removed] Homes from working with Sales Manager, [name removed], Sales Coordinator, [name removed], and especially with our Construction Manager, [name removed]. Top-tier talent from start to finish and we are BLESSED to have met these amazing and extremely helpful individuals who have made our arduous trek from California to Texas possible!

4.7
Verified Homeowner
Frisco, on Aug 07, 2023

Construction manager was difficult to deal with. There are so many cosmetic issues with our paint, stove being not level, paint splatters on shelves, cabinets not level, faulty seal in front window.

4.3
Verified Homeowner
Frisco, on Apr 03, 2023

It has been quite a challenging experience getting the house delivered per the standards and according to details of the contract. Corrections that are needed take forever to be rectified and resolved.

2.4
Verified Homeowner
Frisco, on Jul 16, 2023

I submitted 4 warranty requests and only one of them is followed and for the others, no response or update so far. There's no phone number or person to talk to raise these topics. [name removed] community assigned warranty manager is only aware of 1 warranty request.

0.5
Verified Homeowner
Frisco, TX, on Nov 24, 2022

Committed customer service and accountability

3.8
Verified Homeowner
Frisco, TX, on Nov 10, 2022

Our contract was originally cancelled and we had to pay a premium to get under contract. [name removed] entire process took about 20 months total. Otherwise, the experience was fine.

4.8
Verified Homeowner
Frisco, on Feb 24, 2023

I haven't had a chance to use the warranty service yet but will be doing so soon! I did meet with [name removed] and he was very helpful in telling me about the program.

4.0
Verified Homeowner
Frisco, on Apr 13, 2023

[name removed] always treat customers with respect and understanding the needs of their customers.

4.4
Verified Homeowner
Frisco, TX, on Oct 18, 2022

[name removed] being flexible to allow any changes.

4.3
Verified Homeowner
Frisco, on Feb 14, 2023

1. Texture in most of the place was very badly done - This is was not fixed during closure stating that's very normal nothing can be done. 2. Most of the walls are not 90degree - Similar response from the builder We worked with the warranty services to get some other issues fixed and I have another 7 months to see how the response is going to be. So far the response is good and for some issues, I was asked to wait till the 11th month.

4.6
Verified Homeowner
Frisco, on Mar 19, 2023

[name removed] builder and sales agent were easy to work with

5.0
Verified Homeowner
Frisco, TX, on Oct 12, 2022

Like 1. Sales team ([name removed]) 2. Architectural design to provide consistent flat ceiling across the house. 3. Builder ([name removed]) Dislike: Quality of vendors - especially ([name removed] work, Flooring, Painting, sheet rock) Many walls are not straight, especially most of the windows support walls are not straight. Flooring material is very poor quality and its delaminating and peeling off. [name removed] cracks were fixed once, and it again cracked in the same place. I am worried about the quality of work. I am happy to get into a call and also happy to demonstrate the problems i am going through in the house.

4.7
Verified Homeowner
Frisco, on Nov 05, 2022

[name removed] service and customer care experience are excellent except late response from vendor. Somehow electric equipment are not as per expected,for example lighting and fan

3.7
Verified Homeowner
Frisco, on Mar 15, 2023

we built doing COVID and [name removed] took short cuts on building things correctly and had zero flexibility with the customers.

3.8
Verified Homeowner
Frisc, TX, on Sep 27, 2022

[name removed] provided a great buying experience. Our builder was phenomenal to work with. [name removed] was on point and meticulous, which is something that we appreciate going through the new build process for the first time. We bought a new and used house in the past but never one in the early stages of development. [name removed] and [name removed] were great at updating weekly, and we felt like part of the process despite being thousands of miles away.

4.9
Verified Homeowner
Frisco, on Oct 18, 2022

[name removed] associates are friendly, but the vendors you work with are unreliable mainly the flooring vendors. [name removed]

4.7
Verified Homeowner
Frisco, on Feb 23, 2023

I liked the quality of the home build, design and working with [name removed] the sales manager. Didn’t like the inability to make any changes throughout the process even before construction started. From not being able to add uplights, being told I couldn’t have a side yard exit door in the garage or outdoor fireplace or sink only to see all three of those items in other [name removed] homes in the neighborhood that closed in the same timeframe. Also didn’t like the design center process. 9 hours is really just enough time to make selections. It should have been highlighted that an interior design consultant or paying for extra design center hours would probably be needed given the limited time allotted and amount of selections that needed to be made. At the very least some additional time just to walk around the design center and review the options available. Also don’t understand why 42” bathroom lower cabinets are even offered. I went with the taller cabinets not realizing they were 6 inches taller which makes them very awkward to use for anyone shorter than 6’6”.

4.2
Verified Homeowner
Frisco, TX, on Sep 05, 2022

Both Builder and sales reps helped us

5.0
Verified Homeowner
Frisco, on Oct 11, 2022

Unwillingness to make minor non architectural changes. Delay in correcting problems after closing.

4.7
Verified Homeowner
Frisco, on Feb 19, 2023

[name removed] is an excellent builder with the highest commitment to quality. [name removed] will take excellent care of new and existing homeowners from the beginning through the last day of the home warranty period. It’s a testament to the folks at [name removed].

4.5
Verified Homeowner
Frisco, on Oct 26, 2021

Like: Good construction quality Some of quality issues those were fixed immediately after handover Dislike: Electrical wiring has lot of issues and I am afraid it might cause more problem in future Flowerbed soil quality and backyard leveling is very poor - require redoing. I am not sure if it is included in warranty or not. One specific appliance has caused an unrepairable problem and we have been asked that we have to live with it - Cooktop Exhaust makes airflow noise which is disturbing.

3.8
Verified Homeowner
Frisco, on May 16, 2022

I liked [name removed] professionalism and he taking care of all my requests on time. He took care of our requests and made sure they were all looked into and fixed. He is a great asset. Great to have him as our warranty manager and work with him.

4.5
Verified Homeowner
Frisco, TX, on Aug 22, 2022

Our overall experience is very satisfactory. Very professional sales agent and contractor. Our sales agent [name removed] was kind and patient whenever we had questions or clarifications. She was always available whenever we needed. Our contractor [name removed] was very thorough in all aspects of the house. We are much satisfied with his work. All the sessions with him were very informative. He clarified all our doubts elaborately and patiently.

5.0
Verified Homeowner
Frisco, on Jul 09, 2021

Subpar kitchen and bathroom cabinets

4.7
Verified Homeowner
Frisco, on May 01, 2022

[name removed] warranty experience has been incomplete. While understandable, I've had to talk to coordinate with several entities and my problems are not yet resolved, including one that was open at our closing. [name removed] warranty team members have been great to work with, which has been very pleasant.

4.4
Verified Homeowner
Frisco, TX, on Aug 16, 2022

Dislikes - 1/[name removed] significant delay in delivery of the house than what was originally promised. 2/ we had to work with multiple construction managers Likes - We are happy with the sales response especially [name removed]. He regularly provided updates and helped us to make the right purchase choices .

4.3
Verified Homeowner
Frisco, on Mar 05, 2021

very quick in addressing issue.. i worked with randy, [name removed] and now with [name removed]. All are amazing to work with. every issue that i raised was resolved.. Only concern i have is - My back yard was not levelled properly and lots of highs and dips... I raised this but not addressed. Would really appreciate if that can be addressed...

4.5
Verified Homeowner
Frisco, on May 01, 2022

Customer care has been good so far.

4.4
Verified Homeowner
Frisco, TX, on Jul 20, 2022

I liked Choice of selections of upgrades, choice of options to floorplan, knowledge and friendliness of salesperson. I like the lighting and electrical quality of work. I like the cabinet and hardware quality of work. I like the countertops quality of work. I disliked the initial framing quality of work.

5.0
Verified Homeowner
Frisco, on Dec 11, 2020

Had some windows that leaked but [name removed] has provided great customer service and is making strides to make sure they don’t leak anymore. I really like quality of home, [name removed] the builder, [name removed] is outstanding and of course [name removed] is top notch

4.6
Verified Homeowner
Frisco, on Apr 21, 2022

So far it was good

4.0
Verified Homeowner
Frisco, TX, on Jun 27, 2022

Everything is as my expectation except delay closing. I am happy with [name removed] and her team. Thank you for all valuable efforts and good quality work. Regards, [name removed]

4.8
Verified Homeowner
Frisco, on Jun 19, 2020

the ability to add customization

3.9
Verified Homeowner
Frisco, TX, on Jun 18, 2022

[name removed] basic options were not available during the design center and build phases. Example - no option to switch disc lights to daylight, no option to add blinds / shades causing a lot of pain during the process. There are more such examples like drawers in bedrooms etc

4.5
Verified Homeowner
Frisco, on Mar 29, 2022

Customer care so far has been great. We still have not used the warranty service, but, we are gathering our list of items that will need to be addressed. Once we go through that we can provide feedback.

4.6
Verified Homeowner
Frisco, on Jun 19, 2020

quality construction with great customer service.

4.6
Verified Homeowner
Frisco, TX, on May 29, 2022

Kept in touch through the process and [name removed] was great.

5.0
Verified Homeowner
Frisco, on Feb 23, 2022

Still awaiting window replacement that they have attempted 2-3 times and have wrong window or wrong glass each time.. seeing bubbles in walls . Leak on a wall that I submitted to warranty abc was marked emergency but didn’t hear back from anyone yet. Luckily it’s not bad

4.2
Verified Homeowner
Frisco, on Jun 10, 2020

- Replace the garage door - Replace the study room window that is leaking - Improve the water flow and reduce water stagnating in the yard

3.8
Verified Homeowner
Frisco, TX, on Apr 25, 2022

Took over 18 months to build. Wouldn't have been an issue if southgate was upfront about the timeline. Initially was told 9-10 months, and then it kept changing. Which affected our moving plans 3 times. Had 4 different project managers.

3.3
Verified Homeowner
Frisco, on Jan 22, 2022

Good customer service and very responsive when I had trouble with my front porch steps with standing water. Cassie was able to get things scheduled real quick in a week and get things done in a very convenient and efficient way.

5.0
Verified Homeowner
Frisco, on May 19, 2020

Quality of work

4.2
Verified Homeowner
Frisco, on Jan 16, 2022

No comments yet

4.2
Verified Homeowner
Frisco, TX, on Mar 22, 2022

All the team members who worked with us were prompt with responses to any questions we had and had timely updates.

4.8
Verified Homeowner
Frisco, on Jan 14, 2020

Excellent customer service and quality workmanship.

4.7
Verified Homeowner
Frisco, on Nov 04, 2021

We’ve had quite a few issues needing repair, and some multiple times. While the warranty department has been responsive, it seems the workers do the bare minimum first rather than fully fixing the issue the first time, resulting in multiple claims and service calls (ie the same windows had to be repaired 3 different times with “quick fixes” before the proper repair was approved).

4.0
Verified Homeowner
Frisco, TX, on Mar 09, 2022

We were quite impressed with sales manager and construction manager. They were so helpful right from beginning to end. [name removed] construction manager was awesome to take care even the minor issues with importance. He was so patient to hear our concerns and solve them or provide reasonable explanations.

4.7
Verified Homeowner
Frisco, on Oct 16, 2019

[removed] listens to any concerns and fixes anything a new owner finds requiring repair. Professional staff always. I recommend them without hesitation.

5.0
Verified Homeowner
Frisco, on Sep 11, 2021

Customer Service is very responsive and thoughtful

5.0
Verified Homeowner
Frisco, TX, on Feb 02, 2022

Dislikes: While understanding that we were in unprecedented times it took almost 5 months for design Center appointment. Front elevation mortar is different colour and it’s looking very awkward. When we brought to builder attention there is nothing they could do still leaving it looking awkward.

4.1
Verified Homeowner
Frisco, on May 08, 2021

I haven’t had the need to do the warranty service yet. Everything was taken care of during the first 30 days.

5.0
Verified Homeowner
Frisco, TX, on Jan 01, 2022

I liked entire sales process through construction and regular communication on construction progress. Our construction manager [name removed] was really nice on handling things and we never felt like any break in construction progress. We had really great experience with [name removed] and [name removed] throughout the process.

4.7
Verified Homeowner
Frisco, on May 02, 2021

A well defined process to raise an issue Very responsive team

4.1
Verified Homeowner
Frisco, TX, on Dec 21, 2021

[name removed] time it took to deliver the home is very long, [name removed] is very slow when compared to other builders in the same community, and as a result we had to go through lot inconvenience and struggle and heartburn. You need to improve your processes and procurement

4.1
Verified Homeowner
Frisco, on Apr 27, 2021

So far the warranty service was good as well.

4.7
Verified Homeowner
Frisco, TX, on Sep 28, 2021

Very friendly, knowledgeable sales and construction manager. Very prompt w request to have things fixed before closing and after closing. Design options at showroom could be better.

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Dec 26, 2022

Everything went Great

4.6
Verified Homeowner
Frisco, TX, on Nov 24, 2022

Committed customer service and accountability

3.8
Verified Homeowner
Frisco, TX, on Nov 10, 2022

Our contract was originally cancelled and we had to pay a premium to get under contract. [name removed] entire process took about 20 months total. Otherwise, the experience was fine.

4.8
Verified Homeowner
Frisco, TX, on Oct 18, 2022

[name removed] being flexible to allow any changes.

4.3
Verified Homeowner
Frisco, TX, on Oct 12, 2022

Like 1. Sales team ([name removed]) 2. Architectural design to provide consistent flat ceiling across the house. 3. Builder ([name removed]) Dislike: Quality of vendors - especially ([name removed] work, Flooring, Painting, sheet rock) Many walls are not straight, especially most of the windows support walls are not straight. Flooring material is very poor quality and its delaminating and peeling off. [name removed] cracks were fixed once, and it again cracked in the same place. I am worried about the quality of work. I am happy to get into a call and also happy to demonstrate the problems i am going through in the house.

4.7
Verified Homeowner
Frisc, TX, on Sep 27, 2022

[name removed] provided a great buying experience. Our builder was phenomenal to work with. [name removed] was on point and meticulous, which is something that we appreciate going through the new build process for the first time. We bought a new and used house in the past but never one in the early stages of development. [name removed] and [name removed] were great at updating weekly, and we felt like part of the process despite being thousands of miles away.

4.9
Verified Homeowner
Frisco, TX, on Sep 05, 2022

Both Builder and sales reps helped us

5.0
Verified Homeowner
Frisco, TX, on Aug 22, 2022

Our overall experience is very satisfactory. Very professional sales agent and contractor. Our sales agent [name removed] was kind and patient whenever we had questions or clarifications. She was always available whenever we needed. Our contractor [name removed] was very thorough in all aspects of the house. We are much satisfied with his work. All the sessions with him were very informative. He clarified all our doubts elaborately and patiently.

5.0
Verified Homeowner
Frisco, TX, on Aug 16, 2022

Dislikes - 1/[name removed] significant delay in delivery of the house than what was originally promised. 2/ we had to work with multiple construction managers Likes - We are happy with the sales response especially [name removed]. He regularly provided updates and helped us to make the right purchase choices .

4.3
Verified Homeowner
Frisco, TX, on Jul 20, 2022

I liked Choice of selections of upgrades, choice of options to floorplan, knowledge and friendliness of salesperson. I like the lighting and electrical quality of work. I like the cabinet and hardware quality of work. I like the countertops quality of work. I disliked the initial framing quality of work.

5.0
Verified Homeowner
Frisco, TX, on Jun 27, 2022

Everything is as my expectation except delay closing. I am happy with [name removed] and her team. Thank you for all valuable efforts and good quality work. Regards, [name removed]

4.8
Verified Homeowner
Frisco, TX, on Jun 18, 2022

[name removed] basic options were not available during the design center and build phases. Example - no option to switch disc lights to daylight, no option to add blinds / shades causing a lot of pain during the process. There are more such examples like drawers in bedrooms etc

4.5
Verified Homeowner
Frisco, TX, on May 29, 2022

Kept in touch through the process and [name removed] was great.

5.0
Verified Homeowner
Frisco, TX, on Apr 25, 2022

Took over 18 months to build. Wouldn't have been an issue if southgate was upfront about the timeline. Initially was told 9-10 months, and then it kept changing. Which affected our moving plans 3 times. Had 4 different project managers.

3.3
Verified Homeowner
Frisco, TX, on Mar 22, 2022

All the team members who worked with us were prompt with responses to any questions we had and had timely updates.

4.8
Verified Homeowner
Frisco, TX, on Mar 09, 2022

We were quite impressed with sales manager and construction manager. They were so helpful right from beginning to end. [name removed] construction manager was awesome to take care even the minor issues with importance. He was so patient to hear our concerns and solve them or provide reasonable explanations.

4.7
Verified Homeowner
Frisco, TX, on Feb 02, 2022

Dislikes: While understanding that we were in unprecedented times it took almost 5 months for design Center appointment. Front elevation mortar is different colour and it’s looking very awkward. When we brought to builder attention there is nothing they could do still leaving it looking awkward.

4.1
Verified Homeowner
Frisco, TX, on Jan 01, 2022

I liked entire sales process through construction and regular communication on construction progress. Our construction manager [name removed] was really nice on handling things and we never felt like any break in construction progress. We had really great experience with [name removed] and [name removed] throughout the process.

4.7
Verified Homeowner
Frisco, TX, on Dec 21, 2021

[name removed] time it took to deliver the home is very long, [name removed] is very slow when compared to other builders in the same community, and as a result we had to go through lot inconvenience and struggle and heartburn. You need to improve your processes and procurement

4.1
Verified Homeowner
Frisco, TX, on Sep 28, 2021

Very friendly, knowledgeable sales and construction manager. Very prompt w request to have things fixed before closing and after closing. Design options at showroom could be better.

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Apr 27, 2023

Terrific and amazing experience in working with the entire [name removed] at [name removed] Homes from working with Sales Manager, [name removed], Sales Coordinator, [name removed], and especially with our Construction Manager, [name removed]. Top-tier talent from start to finish and we are BLESSED to have met these amazing and extremely helpful individuals who have made our arduous trek from California to Texas possible!

4.7
Verified Homeowner
Frisco, on Apr 03, 2023

It has been quite a challenging experience getting the house delivered per the standards and according to details of the contract. Corrections that are needed take forever to be rectified and resolved.

2.4
Verified Homeowner
Frisco, on Feb 24, 2023

I haven't had a chance to use the warranty service yet but will be doing so soon! I did meet with [name removed] and he was very helpful in telling me about the program.

4.0
Verified Homeowner
Frisco, on Feb 14, 2023

1. Texture in most of the place was very badly done - This is was not fixed during closure stating that's very normal nothing can be done. 2. Most of the walls are not 90degree - Similar response from the builder We worked with the warranty services to get some other issues fixed and I have another 7 months to see how the response is going to be. So far the response is good and for some issues, I was asked to wait till the 11th month.

4.6
Verified Homeowner
Frisco, on Nov 05, 2022

[name removed] service and customer care experience are excellent except late response from vendor. Somehow electric equipment are not as per expected,for example lighting and fan

3.7
Verified Homeowner
Frisco, on Oct 18, 2022

[name removed] associates are friendly, but the vendors you work with are unreliable mainly the flooring vendors. [name removed]

4.7
Verified Homeowner
Frisco, on Oct 11, 2022

Unwillingness to make minor non architectural changes. Delay in correcting problems after closing.

4.7
Verified Homeowner
Frisco, on May 16, 2022

I liked [name removed] professionalism and he taking care of all my requests on time. He took care of our requests and made sure they were all looked into and fixed. He is a great asset. Great to have him as our warranty manager and work with him.

4.5
Verified Homeowner
Frisco, on May 01, 2022

[name removed] warranty experience has been incomplete. While understandable, I've had to talk to coordinate with several entities and my problems are not yet resolved, including one that was open at our closing. [name removed] warranty team members have been great to work with, which has been very pleasant.

4.4
Verified Homeowner
Frisco, on May 01, 2022

Customer care has been good so far.

4.4
Verified Homeowner
Frisco, on Apr 21, 2022

So far it was good

4.0
Verified Homeowner
Frisco, on Mar 29, 2022

Customer care so far has been great. We still have not used the warranty service, but, we are gathering our list of items that will need to be addressed. Once we go through that we can provide feedback.

4.6
Verified Homeowner
Frisco, on Feb 23, 2022

Still awaiting window replacement that they have attempted 2-3 times and have wrong window or wrong glass each time.. seeing bubbles in walls . Leak on a wall that I submitted to warranty abc was marked emergency but didn’t hear back from anyone yet. Luckily it’s not bad

4.2
Verified Homeowner
Frisco, on Jan 22, 2022

Good customer service and very responsive when I had trouble with my front porch steps with standing water. Cassie was able to get things scheduled real quick in a week and get things done in a very convenient and efficient way.

5.0
Verified Homeowner
Frisco, on Jan 16, 2022

No comments yet

4.2
Verified Homeowner
Frisco, on Nov 04, 2021

We’ve had quite a few issues needing repair, and some multiple times. While the warranty department has been responsive, it seems the workers do the bare minimum first rather than fully fixing the issue the first time, resulting in multiple claims and service calls (ie the same windows had to be repaired 3 different times with “quick fixes” before the proper repair was approved).

4.0
Verified Homeowner
Frisco, on Sep 11, 2021

Customer Service is very responsive and thoughtful

5.0
Verified Homeowner
Frisco, on May 08, 2021

I haven’t had the need to do the warranty service yet. Everything was taken care of during the first 30 days.

5.0
Verified Homeowner
Frisco, on May 02, 2021

A well defined process to raise an issue Very responsive team

4.1
Verified Homeowner
Frisco, on Apr 27, 2021

So far the warranty service was good as well.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Aug 07, 2023

Construction manager was difficult to deal with. There are so many cosmetic issues with our paint, stove being not level, paint splatters on shelves, cabinets not level, faulty seal in front window.

4.3
Verified Homeowner
Frisco, on Jul 16, 2023

I submitted 4 warranty requests and only one of them is followed and for the others, no response or update so far. There's no phone number or person to talk to raise these topics. [name removed] community assigned warranty manager is only aware of 1 warranty request.

0.5
Verified Homeowner
Frisco, on Apr 13, 2023

[name removed] always treat customers with respect and understanding the needs of their customers.

4.4
Verified Homeowner
Frisco, on Mar 19, 2023

[name removed] builder and sales agent were easy to work with

5.0
Verified Homeowner
Frisco, on Mar 15, 2023

we built doing COVID and [name removed] took short cuts on building things correctly and had zero flexibility with the customers.

3.8
Verified Homeowner
Frisco, on Feb 23, 2023

I liked the quality of the home build, design and working with [name removed] the sales manager. Didn’t like the inability to make any changes throughout the process even before construction started. From not being able to add uplights, being told I couldn’t have a side yard exit door in the garage or outdoor fireplace or sink only to see all three of those items in other [name removed] homes in the neighborhood that closed in the same timeframe. Also didn’t like the design center process. 9 hours is really just enough time to make selections. It should have been highlighted that an interior design consultant or paying for extra design center hours would probably be needed given the limited time allotted and amount of selections that needed to be made. At the very least some additional time just to walk around the design center and review the options available. Also don’t understand why 42” bathroom lower cabinets are even offered. I went with the taller cabinets not realizing they were 6 inches taller which makes them very awkward to use for anyone shorter than 6’6”.

4.2
Verified Homeowner
Frisco, on Feb 19, 2023

[name removed] is an excellent builder with the highest commitment to quality. [name removed] will take excellent care of new and existing homeowners from the beginning through the last day of the home warranty period. It’s a testament to the folks at [name removed].

4.5
Verified Homeowner
Frisco, on Oct 26, 2021

Like: Good construction quality Some of quality issues those were fixed immediately after handover Dislike: Electrical wiring has lot of issues and I am afraid it might cause more problem in future Flowerbed soil quality and backyard leveling is very poor - require redoing. I am not sure if it is included in warranty or not. One specific appliance has caused an unrepairable problem and we have been asked that we have to live with it - Cooktop Exhaust makes airflow noise which is disturbing.

3.8
Verified Homeowner
Frisco, on Jul 09, 2021

Subpar kitchen and bathroom cabinets

4.7
Verified Homeowner
Frisco, on Mar 05, 2021

very quick in addressing issue.. i worked with randy, [name removed] and now with [name removed]. All are amazing to work with. every issue that i raised was resolved.. Only concern i have is - My back yard was not levelled properly and lots of highs and dips... I raised this but not addressed. Would really appreciate if that can be addressed...

4.5
Verified Homeowner
Frisco, on Dec 11, 2020

Had some windows that leaked but [name removed] has provided great customer service and is making strides to make sure they don’t leak anymore. I really like quality of home, [name removed] the builder, [name removed] is outstanding and of course [name removed] is top notch

4.6
Verified Homeowner
Frisco, on Jun 19, 2020

the ability to add customization

3.9
Verified Homeowner
Frisco, on Jun 19, 2020

quality construction with great customer service.

4.6
Verified Homeowner
Frisco, on Jun 10, 2020

- Replace the garage door - Replace the study room window that is leaking - Improve the water flow and reduce water stagnating in the yard

3.8
Verified Homeowner
Frisco, on May 19, 2020

Quality of work

4.2
Verified Homeowner
Frisco, on Jan 14, 2020

Excellent customer service and quality workmanship.

4.7
Verified Homeowner
Frisco, on Oct 16, 2019

[removed] listens to any concerns and fixes anything a new owner finds requiring repair. Professional staff always. I recommend them without hesitation.

5.0
Verified Homeowner