Top Homebuilder Ratings & Reviews

The New Home Company

Icon @ Silverleaf

3 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Customer Care Experience

5.0

Home Readiness

5.0

Installation & Workmanship

4.9

SOLD OUT!

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Scottsdale, on Apr 06, 2020

We love our condominium. Our major dislike is that the construction of the rest of the condominiums has stopped leaving us in a construction zone for the foreseeable future.

4.8
Verified Homeowner
Scottsdale, AZ, on Dec 21, 2020

My unit at Icon is LOVELY ! However, the garage parking situation is not up to par with the quality and feel of the brand new, beautifully designed and appointed Condos. My 'original' 2 parking spots (#7 and #8 as noted on original Icon Parking/Storage Map) were reassigned to an Owner purchasing before me (Unit 2001) and a prime spot (#4) was redesigned into handicap parking for the Owner in the adjoining spot (#5), actually room for 3 cars in spots 4 and 5- so as the last to purchase in Building One, I have the 2 spots #1and #6, opposing each other, as you immediately enter the parking garage --- an impossibility to have the motion detector raise the door as my car is inches away, parallel, from the garage door and NEVER approaches the door- head on - to have the sensor raise the door. After jiggling and performing k-turns, I can get the super fast door to raise - I then hope NOT to be broadsided while I jiggle to get the car pointed in the right direction. It seems to me to be either poor engineering or poor marketing to assign those 2 spots to the same Owner rather than assigning a 'parkable' spot and a not so 'parkable' spot to an Owner. Meanwhile 25% of the garage is assigned to one Owner (Unit 2000 with spots #4 and #5) and that Owner chooses to park instead in the 'added' double wide handicap spot in the garage - made out of #4..... seems like there is a better Solution yet as much as I seek one --- nothing yet !

4.9
Verified Homeowner
Scottsdale, on Dec 27, 2020

There have been a number of significant, documented issues in my home which has greatly created nothing but emotional stress and frustration. The ONLY positive in dealing with these issues has been Jason Downey's attention and responsiveness, and his customer care assistance.

4.0
Verified Homeowner
Scottsdale, on Feb 16, 2020

The customer service has been very good, I haven't been left hanging when any problem has arisen

4.9
Verified Homeowner
Scottsdale, on Dec 25, 2020

Jason reacts when needed. I have not provided a full list yet

4.6
Verified Homeowner
Scottsdale, AZ, on Aug 16, 2020

Jason and Karina are great

4.8
Verified Homeowner
Scottsdale, AZ, on Mar 04, 2020

The level of service by [name removed], [name removed] and [name removed].

5.0
Verified Homeowner
Scottsdale, on Jul 04, 2020

[name removed] is always accessible, professional and otherwise great at his job!

5.0
Verified Homeowner
Scottsdale, on Sep 03, 2019

Very high quality people. [removed] is top notch. Her follow up and attention to detail is extraordinary. She is always pleasant and supportive. She is a terrific face of the company.

4.9
Verified Homeowner
Scottsdale, AZ, on Nov 16, 2019

I was very pleased. I loved the condo. Actually the woman who was beyond helpful, was [name removed]. Honestly she was so amazing. She made our moving in so helpful. She answered all of my questions, also was so upbeat. A pleasure to work with!! I can’t say enough about [name removed].

4.1
Verified Homeowner
Scottsdale, on Aug 28, 2019

Our liaison [removed] is probably the best part of the warranty/ customer care experience. Although I admit that the website has worked very well for asking for service

5.0
Verified Homeowner
Scottsdale, AZ, on Oct 29, 2019

They all took good care of us.

5.0
Verified Homeowner
Scottsdale, AZ, on Jun 13, 2019

We were able to get the condominium that we wanted.

4.5
Verified Homeowner
Scottsdale, on Aug 12, 2019

[removed] has been helpful in attending to punch list and warranty items since close of escrow.

4.8
Verified Homeowner
Scottsdale, AZ, on May 29, 2019

Quality of build

4.7
Verified Homeowner
Scottsdale, AZ, on Apr 25, 2019

I was always able to be in touch with the office staff, they were always there to answer questions and help me through the process of moving

4.9
Verified Homeowner
Scottsdale, AZ, on Apr 03, 2019

Ease of the escrow closing.

3.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Scottsdale, AZ, on Dec 21, 2020

My unit at Icon is LOVELY ! However, the garage parking situation is not up to par with the quality and feel of the brand new, beautifully designed and appointed Condos. My 'original' 2 parking spots (#7 and #8 as noted on original Icon Parking/Storage Map) were reassigned to an Owner purchasing before me (Unit 2001) and a prime spot (#4) was redesigned into handicap parking for the Owner in the adjoining spot (#5), actually room for 3 cars in spots 4 and 5- so as the last to purchase in Building One, I have the 2 spots #1and #6, opposing each other, as you immediately enter the parking garage --- an impossibility to have the motion detector raise the door as my car is inches away, parallel, from the garage door and NEVER approaches the door- head on - to have the sensor raise the door. After jiggling and performing k-turns, I can get the super fast door to raise - I then hope NOT to be broadsided while I jiggle to get the car pointed in the right direction. It seems to me to be either poor engineering or poor marketing to assign those 2 spots to the same Owner rather than assigning a 'parkable' spot and a not so 'parkable' spot to an Owner. Meanwhile 25% of the garage is assigned to one Owner (Unit 2000 with spots #4 and #5) and that Owner chooses to park instead in the 'added' double wide handicap spot in the garage - made out of #4..... seems like there is a better Solution yet as much as I seek one --- nothing yet !

4.9
Verified Homeowner
Scottsdale, AZ, on Aug 16, 2020

Jason and Karina are great

4.8
Verified Homeowner
Scottsdale, AZ, on Mar 04, 2020

The level of service by [name removed], [name removed] and [name removed].

5.0
Verified Homeowner
Scottsdale, AZ, on Nov 16, 2019

I was very pleased. I loved the condo. Actually the woman who was beyond helpful, was [name removed]. Honestly she was so amazing. She made our moving in so helpful. She answered all of my questions, also was so upbeat. A pleasure to work with!! I can’t say enough about [name removed].

4.1
Verified Homeowner
Scottsdale, AZ, on Oct 29, 2019

They all took good care of us.

5.0
Verified Homeowner
Scottsdale, AZ, on Jun 13, 2019

We were able to get the condominium that we wanted.

4.5
Verified Homeowner
Scottsdale, AZ, on May 29, 2019

Quality of build

4.7
Verified Homeowner
Scottsdale, AZ, on Apr 25, 2019

I was always able to be in touch with the office staff, they were always there to answer questions and help me through the process of moving

4.9
Verified Homeowner
Scottsdale, AZ, on Apr 03, 2019

Ease of the escrow closing.

3.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Scottsdale, on Dec 27, 2020

There have been a number of significant, documented issues in my home which has greatly created nothing but emotional stress and frustration. The ONLY positive in dealing with these issues has been Jason Downey's attention and responsiveness, and his customer care assistance.

4.0
Verified Homeowner
Scottsdale, on Dec 25, 2020

Jason reacts when needed. I have not provided a full list yet

4.6
Verified Homeowner
Scottsdale, on Jul 04, 2020

[name removed] is always accessible, professional and otherwise great at his job!

5.0
Verified Homeowner
Scottsdale, on Sep 03, 2019

Very high quality people. [removed] is top notch. Her follow up and attention to detail is extraordinary. She is always pleasant and supportive. She is a terrific face of the company.

4.9
Verified Homeowner
Scottsdale, on Aug 28, 2019

Our liaison [removed] is probably the best part of the warranty/ customer care experience. Although I admit that the website has worked very well for asking for service

5.0
Verified Homeowner
Scottsdale, on Aug 12, 2019

[removed] has been helpful in attending to punch list and warranty items since close of escrow.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Scottsdale, on Apr 06, 2020

We love our condominium. Our major dislike is that the construction of the rest of the condominiums has stopped leaving us in a construction zone for the foreseeable future.

4.8
Verified Homeowner
Scottsdale, on Feb 16, 2020

The customer service has been very good, I haven't been left hanging when any problem has arisen

4.9
Verified Homeowner