Overall Satisfaction
Community Profile
This is our legacy.
We hold ourselves to a higher standard. We demand more from ourselves. Our recognition as the nation’s most awarded builder for customer satisfaction matters deeply to us. We care about our home buyers experience, how their home looks, feels and lives. Why a particular piece of land was chosen. We care about the relationships with our craftsmen, our lenders, our neighbors. And we expect from them what we expect from ourselves – a belief that this process is as much about building a better life as it is about building a better home.
We’ve spent decades building homes and became a publicly traded company (NYSE: NWHM) to help fuel our growth while remaining committed to our roots. Homebuilding gives us a profound sense of fulfillment as we strive every day to provide better environments, contribute to better schools, support communities with a sense of social consciousness – all with a level of integrity, respect, and compassion for the world in which we live.
Each of us here at The New Home Company share in a strongly held belief that every new home is a new opportunity to build something better.
A better experience. A better home. A better life.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Chandler, AZ, on Sep 22, 2022
Attention to detail and polish. For example, many paint touchups needed, and I have to remove paint marks from the floor, handles, tub plastic, most places.
Chandler, on Jan 18, 2023
I haven’t had any problems and whenever I had a question about anything. [name removed] always handles it for me.
Chandler, on Feb 01, 2023
We continue to enjoy the nice new home from TNHC. We have had a few minor issues since moving in, all with quick and reasonable resolve
Chandler, AZ, on Aug 14, 2022
I was supported throughout the building/buying of my home! Times when I felt I would not be able to close on the deal, [name removed] and [name removed] both offered positive talks to encourage me to proceed. I am so very thankful that I continued on with my purchase. During the design appointment, I clearly added too many upgrades that were out of my budget, but the designer helped me narrow down my options and change a few with suggestions leading me to the absolute best selections that were reasonable and beautiful in the end. [name removed] has been supportive in fixing minor things that occurred during the building process. I must admit that I could not be any happier with my new, beautiful home! There is absolutely nothing that I would want to change! My home is perfect for me and my children!
Chandler, on Dec 16, 2022
The customer care team is very responsive and any issues have been resolved in a timely manner
Chandler, on Dec 28, 2022
There are several things from day 1 that have not been fixed in my kitchen, back splash was installed wrong, I was suppose to pick out a new back splash to have installed, but still hasn't happened and warpt cabinet door has still not been replaced.
Chandler, AZ, on Aug 10, 2022
The New [name removed] Company was very efficient in communicating with us throughout the building process and we are very pleased with the entire experience.
Chandler, on Dec 13, 2022
I love my new home. That being said there are things I feel could be better. One, the back and side walls on my property are too low. From my living room I can see directly into the neighbor’s home behind me from chest up. It needs at least one more layer of brick for adequate privacy. Secondly, every time a repair is made, it seems something else is impacted due to careless work by contractors. An example, they replaced a window, but then cracked the stucco in that area. I feel the installation around the garage is minimal as the sound is easily heard in room above as well as other rooms. However, repairs have been made in a timely manner and I feel my home is quite beautiful & comfortable. One other thing, I was told there would be no parking on the street in front of the homes; however, this is not the case. It is quite challenging to pull out and into my garage with cars parked on the street in front of other homes directly across from mine.
Chandler, on Apr 21, 2022
Everyone is always very responsive. Especially [name removed] and [name removed]
Chandler, AZ, on Jun 24, 2022
Design studio was an unpleasant experience. I ordered only around $22,000 and was not enough to make happy Lisa Richards who was disturbed with my presence and sent THREE times to stay in a model of my preference because she was required to stay alone while enter my order in her laptop. I was treated second class just for the fact that I’m Latino and gay and she’s white and straight. Second, your electric vendor is and was a complete disaster. Check my order and how much I expend in electrical orders. Decided to make my new home 100% Brilliant. The worst decision I made. Your electrical vendor s still no able to finish their bad job after 40 days of escrow closing. The White Glove technicians were disappointed because the electricians made a mess so cannot set up a smart home correctly. STILL UNRESOLVED. I KNOW THIS IS A NEW VENDOR BUT THERE IS NOT EXCUSE. CHECK ALL THE ELECTRIC WORK ORDERS AFTER CLOSO OF ESCROW. I AM NOT GOING TO REPEAT MYSELF here to make you aware of the electric disappointment.
Chandler, on Mar 30, 2022
I liked how hands-on and helpful [name removed] and his team were.
Chandler, AZ, on May 18, 2022
Everyone was very friendly and helpful. They responded quickly to my questions which I truly appreciated!
Chandler, on Mar 22, 2022
They are responsive but I feel they are understaffed.
Chandler, AZ, on Apr 30, 2022
It took a little longer than expected to move in, but it's not the fault of the company. Covid and supply chain issues really delayed many things. I still have not gotten a few appliances.
Chandler, AZ, on Apr 21, 2022
I like the overall purchase experience from the day one till the end.
Chandler, on Jan 30, 2022
Liked: Issued fixed to date are good. Disliked:It's taken longer than I expected to get some issues corrected.
Chandler, AZ, on Apr 12, 2022
There was no communication gap during the building process. Everything done as requested and planned. Even after move-in, new home company responding quickly if have any concern about anything.
Chandler, on Jan 12, 2022
[name removed] is really good at taking care of work order needs for my new home. Very impressed with his prompt service!
Chandler, AZ, on Mar 29, 2022
The guy in the field are great. They really care, particularly the team lead by [name removed]. Obviously, the speed of completion could be faster, but ongoing communication continues to all us to understand the efforts of the team. Communication from [name removed] was mostly both weak and late, particularly if it included any difficult news. ([name removed] and Pre-walk)
Chandler, AZ, on Mar 27, 2022
The sales representatives were really cordial. The craftmanship could have been better. There were lots of bad finishes pre-stucco times. Bad finishes were ubiquitous.
Chandler, on Dec 23, 2021
TNHC Customer Service Manager [name removed] has been very helpful in addressing all the tickets on the priority and getting them resolved
Chandler, AZ, on Mar 07, 2022
Appliances are back ordered, still haven’t received our appliances and master bathroom mirror! They were supposed to be delivered end of February but it is March and we still haven’t received them! And this has been almost 2 months since we closed.
Chandler, AZ, on Mar 02, 2022
We loved the frequent updates, transparency even when they couldn't get exactly what we selected due to supply chain issues, they still were honest. That meant a lot to us.
Chandler, on Oct 27, 2021
I have always received service. Just sometimes the response takes a little longer than I’d like; but, luckily I haven’t had any thing needing immediate attention. Overall, I have not felt like I have been “forgotten.”
Chandler, AZ, on Dec 27, 2021
Enjoyed working with [name removed]. She was so proactive and would even send photos of the progress of my home, without me even asking.
Chandler, on Oct 12, 2021
[name removed] did a good job of taking care of the stuff after close and [name removed] did an awesome job from the sales point of view.
Chandler, AZ, on Dec 15, 2021
We liked the way everyone works together as a team. When we were on sight we were treated very well.
Chandler, AZ, on Dec 15, 2021
[name removed] and the rest of the sales team were fantastic. Great customer service on their end. I disliked not having direct communication to the construction team. Many times throughout the build I noticed mistakes and things that needed to be addressed and it was difficult to get answers.
Chandler, on Jul 31, 2021
It has been great to work with the customer service team all around and it has really been a smooth experience moving in and enjoying our home.
Chandler, AZ, on Dec 14, 2021
My house its beautiful, the design is different the others construction. I'm very happy with my townhomes in [name removed]
Chandler, AZ, on Dec 09, 2021
Everyone was so hands-on! Valerie, Alex and Julio were amazing! They each listened to my questions and explained things in a way that was easy to understand. Alex and Julio have been so helpful during the closing process. Valerie was so helpful supportive and encouraging during this process. I have never bought a home before and I was so nervous during this process because of horror stories I have heard but I felt so comfortable with The New Home Co. They made the process so easy. I highly recommend The New Home Co.!
Chandler, AZ, on Nov 13, 2021
NWHM team Kept us in the loop from start to finish & after move. In spite of supply issues NWHM delivered ahead of the schedule.
Chandler, AZ, on Nov 07, 2021
We liked everything! [name removed] was fantastic from start to finish! Everyone in the office, sales team and construction were always honest and helpful. [name removed] made this process seamless. We can't thank her enough.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Chandler, AZ, on Sep 22, 2022
Attention to detail and polish. For example, many paint touchups needed, and I have to remove paint marks from the floor, handles, tub plastic, most places.
Chandler, AZ, on Aug 14, 2022
I was supported throughout the building/buying of my home! Times when I felt I would not be able to close on the deal, [name removed] and [name removed] both offered positive talks to encourage me to proceed. I am so very thankful that I continued on with my purchase. During the design appointment, I clearly added too many upgrades that were out of my budget, but the designer helped me narrow down my options and change a few with suggestions leading me to the absolute best selections that were reasonable and beautiful in the end. [name removed] has been supportive in fixing minor things that occurred during the building process. I must admit that I could not be any happier with my new, beautiful home! There is absolutely nothing that I would want to change! My home is perfect for me and my children!
Chandler, AZ, on Aug 10, 2022
The New [name removed] Company was very efficient in communicating with us throughout the building process and we are very pleased with the entire experience.
Chandler, AZ, on Jun 24, 2022
Design studio was an unpleasant experience. I ordered only around $22,000 and was not enough to make happy Lisa Richards who was disturbed with my presence and sent THREE times to stay in a model of my preference because she was required to stay alone while enter my order in her laptop. I was treated second class just for the fact that I’m Latino and gay and she’s white and straight. Second, your electric vendor is and was a complete disaster. Check my order and how much I expend in electrical orders. Decided to make my new home 100% Brilliant. The worst decision I made. Your electrical vendor s still no able to finish their bad job after 40 days of escrow closing. The White Glove technicians were disappointed because the electricians made a mess so cannot set up a smart home correctly. STILL UNRESOLVED. I KNOW THIS IS A NEW VENDOR BUT THERE IS NOT EXCUSE. CHECK ALL THE ELECTRIC WORK ORDERS AFTER CLOSO OF ESCROW. I AM NOT GOING TO REPEAT MYSELF here to make you aware of the electric disappointment.
Chandler, AZ, on May 18, 2022
Everyone was very friendly and helpful. They responded quickly to my questions which I truly appreciated!
Chandler, AZ, on Apr 30, 2022
It took a little longer than expected to move in, but it's not the fault of the company. Covid and supply chain issues really delayed many things. I still have not gotten a few appliances.
Chandler, AZ, on Apr 21, 2022
I like the overall purchase experience from the day one till the end.
Chandler, AZ, on Apr 12, 2022
There was no communication gap during the building process. Everything done as requested and planned. Even after move-in, new home company responding quickly if have any concern about anything.
Chandler, AZ, on Mar 29, 2022
The guy in the field are great. They really care, particularly the team lead by [name removed]. Obviously, the speed of completion could be faster, but ongoing communication continues to all us to understand the efforts of the team. Communication from [name removed] was mostly both weak and late, particularly if it included any difficult news. ([name removed] and Pre-walk)
Chandler, AZ, on Mar 27, 2022
The sales representatives were really cordial. The craftmanship could have been better. There were lots of bad finishes pre-stucco times. Bad finishes were ubiquitous.
Chandler, AZ, on Mar 07, 2022
Appliances are back ordered, still haven’t received our appliances and master bathroom mirror! They were supposed to be delivered end of February but it is March and we still haven’t received them! And this has been almost 2 months since we closed.
Chandler, AZ, on Mar 02, 2022
We loved the frequent updates, transparency even when they couldn't get exactly what we selected due to supply chain issues, they still were honest. That meant a lot to us.
Chandler, AZ, on Dec 27, 2021
Enjoyed working with [name removed]. She was so proactive and would even send photos of the progress of my home, without me even asking.
Chandler, AZ, on Dec 15, 2021
We liked the way everyone works together as a team. When we were on sight we were treated very well.
Chandler, AZ, on Dec 15, 2021
[name removed] and the rest of the sales team were fantastic. Great customer service on their end. I disliked not having direct communication to the construction team. Many times throughout the build I noticed mistakes and things that needed to be addressed and it was difficult to get answers.
Chandler, AZ, on Dec 14, 2021
My house its beautiful, the design is different the others construction. I'm very happy with my townhomes in [name removed]
Chandler, AZ, on Dec 09, 2021
Everyone was so hands-on! Valerie, Alex and Julio were amazing! They each listened to my questions and explained things in a way that was easy to understand. Alex and Julio have been so helpful during the closing process. Valerie was so helpful supportive and encouraging during this process. I have never bought a home before and I was so nervous during this process because of horror stories I have heard but I felt so comfortable with The New Home Co. They made the process so easy. I highly recommend The New Home Co.!
Chandler, AZ, on Nov 13, 2021
NWHM team Kept us in the loop from start to finish & after move. In spite of supply issues NWHM delivered ahead of the schedule.
Chandler, AZ, on Nov 07, 2021
We liked everything! [name removed] was fantastic from start to finish! Everyone in the office, sales team and construction were always honest and helpful. [name removed] made this process seamless. We can't thank her enough.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Chandler, on Jan 18, 2023
I haven’t had any problems and whenever I had a question about anything. [name removed] always handles it for me.
Chandler, on Dec 16, 2022
The customer care team is very responsive and any issues have been resolved in a timely manner
Chandler, on Dec 13, 2022
I love my new home. That being said there are things I feel could be better. One, the back and side walls on my property are too low. From my living room I can see directly into the neighbor’s home behind me from chest up. It needs at least one more layer of brick for adequate privacy. Secondly, every time a repair is made, it seems something else is impacted due to careless work by contractors. An example, they replaced a window, but then cracked the stucco in that area. I feel the installation around the garage is minimal as the sound is easily heard in room above as well as other rooms. However, repairs have been made in a timely manner and I feel my home is quite beautiful & comfortable. One other thing, I was told there would be no parking on the street in front of the homes; however, this is not the case. It is quite challenging to pull out and into my garage with cars parked on the street in front of other homes directly across from mine.
Chandler, on Apr 21, 2022
Everyone is always very responsive. Especially [name removed] and [name removed]
Chandler, on Mar 30, 2022
I liked how hands-on and helpful [name removed] and his team were.
Chandler, on Mar 22, 2022
They are responsive but I feel they are understaffed.
Chandler, on Jan 30, 2022
Liked: Issued fixed to date are good. Disliked:It's taken longer than I expected to get some issues corrected.
Chandler, on Jan 12, 2022
[name removed] is really good at taking care of work order needs for my new home. Very impressed with his prompt service!
Chandler, on Dec 23, 2021
TNHC Customer Service Manager [name removed] has been very helpful in addressing all the tickets on the priority and getting them resolved
Chandler, on Oct 27, 2021
I have always received service. Just sometimes the response takes a little longer than I’d like; but, luckily I haven’t had any thing needing immediate attention. Overall, I have not felt like I have been “forgotten.”
Chandler, on Oct 12, 2021
[name removed] did a good job of taking care of the stuff after close and [name removed] did an awesome job from the sales point of view.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Chandler, on Feb 01, 2023
We continue to enjoy the nice new home from TNHC. We have had a few minor issues since moving in, all with quick and reasonable resolve