Top Homebuilder Ratings & Reviews

The New Home Company

Nova @ The Resort

77 Homeowner Reviews Completed Aug 2020 - Oct 2021

Overall Satisfaction

4.9
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.9

Lender Experience

4.7

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.8

Community Profile


nova the resort 

Bigger isn’t always better. Sometimes smaller is better and easier too! 

Introducing Nova Rancho Cucamonga by The New Home Company, a new way to design and build homes for less to fit how you want to live with more. More freedom, more affordability and more ownership. 

Nova Rancho Cucamonga represents a new approach to homeownership that focuses on attainability. This balance of cost, space and connectivity will offer buyers a new choice in how they want to live.

 A new path forward to home ownership. A new way home.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Rancho Cucamonga, CA, on Sep 25, 2021

[name removed] entire experience was fantastic. [name removed] and [name removed] at [name removed] [name removed] at [name removed] [name removed] were awesome from start to finish. They answered all of my questions during the building process and kept me up-to-date on our home progression. After we closed, [name removed] stepped in and he is an amazing man. He provided us with homeowner tips, responds to our questions or requests in a timely manner and is an overall great guy.

4.8
Verified Homeowner
Rancho Cucamonga, on Oct 02, 2021

A couple of things that needed repair. My microwave would short but ever time a person comes they just unplug and plug but it will happen again. It should be replaced.

4.4
Verified Homeowner
Rancho Cucamonga, on Oct 10, 2021

I like the fact that every time I have addressed a concern, it has been taken care of in a timely manner. Communication between both parties have been excellent.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Jul 22, 2021

Every experience I have had with the [name removed] Home Company here at the [name removed] has been absolutely pleasant. Everyone is always helpful and has great customer service.

5.0
Verified Homeowner
Rancho Cucamonga, on Sep 09, 2021

Perfect

5.0
Verified Homeowner
Rancho Cucamonga, on Sep 16, 2021

[name removed] has been great for customer care, he's made sure all my concerns are addressed as the come up. He's been pleasant and responsive to all my needs regarding my home.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 29, 2021

[name removed] people involved. [name removed], [name removed] and [name removed]. All very informative and responsive

5.0
Verified Homeowner
Rancho Cucamonga, on Aug 19, 2021

I really like everything, it met all my expectations! Everybody is very efficient, always there whenever i need help on something, specially [name removed]! He’s always doing extra effort to fix any issues or concerns in my condo. I can trust him that he can fix the issues even without me at home! Very easy to get a hold of him, just a text away and he’ll be there to do things immediately!

4.7
Verified Homeowner
Rancho Cucamonga, on Sep 11, 2021

Very satisfied, customer service is top notch #1 in California

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 21, 2021

I thought the commitment to timely completion was excellent. I also appreciated that I was always kept update and informed about all aspects of the sale from beginning to end.

4.9
Verified Homeowner
Rancho Cucamonga, on Jul 30, 2021

I enjoy the modern feel of the communities over all. I dislike the how close the buildings are to one another, obstructing views of the surrounding area.

4.5
Verified Homeowner
Rancho Cucamonga, on Aug 22, 2021

[name removed] customer care experience has been amazing from beginning to end. Every staff member was attentive, responsive, and always made sure I was taken care of, even after the closing of my new home.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 18, 2021

[name removed] entire process was easy to navigate and I love that my realtor and I didn’t have to do much work. We were kindly welcomed by [name removed] and his staff. [name removed] showed us models that we wanted to see and others that he though we might be interested in. He spoke about the upgrades and the standard layout. All my questions were answered and all my concerns were addressed and I didn’t feel pressured into buying another I didn’t want. I couldn’t be happier and feel so lucky that I had an opportunity to own this magnificent and comfortable condo with [name removed] new home company. From floor to ceiling, the attention to details made me completely content.

5.0
Verified Homeowner
Rancho Cucamonga, on May 22, 2021

Everyone has been great and extremely responsive

5.0
Verified Homeowner
Rancho Cucamonga, on Jul 04, 2021

[name removed] Home Company showed us that we are part of their family. Loved how [name removed], the care specialist always manage to check on us and the house periodically. He’s always ready to help us out and shows he cares by his prompt responses.

5.0
Verified Homeowner
Rancho Cucamonga, on Apr 25, 2021

[name removed] was awesome to help with any questions about warranty service. We very liked

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 18, 2021

Easy process, from the beginning to the end. [name removed] was very helpful and always made sure I understand everything when it comes to buying a home. He explained the purchase process in great details.

5.0
Verified Homeowner
Rancho Cucamonga, on Jun 22, 2021

No complaints. We are very satisfied!

5.0
Verified Homeowner
Rancho Cucamonga, on Mar 18, 2021

I am very much satisfied with the warranty service, [name removed] is always on top of all the repairs in my house. It's so easy to communicate with him and get a schedule for services.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 18, 2021

[name removed] service from the agents, to the loan team and to the folks in construction were great. I was updated constantly and even if there were problem everyone did their best to help me out.

5.0
Verified Homeowner
Rancho Cucamonga, on May 29, 2021

They were very response and supportive through the entire process and even a year later!

5.0
Verified Homeowner
Rancho Cucamonga, on Mar 09, 2021

So far maintenance has been very attentive and helpful

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 08, 2021

As a first time home buyer, I truly appreciated the patience everyone had with me and the time spent with me during every stage of the process to make sure I had a thorough understanding of the home buying process and ended up in a home that I would truly enjoy.

5.0
Verified Homeowner
Rancho Cucamonga, on Feb 10, 2021

I like that [name removed] and [name removed] are easy to approach when it comes to questions about my home warranty.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Apr 28, 2021

Was all organized, informed and seamless

5.0
Verified Homeowner
Rancho Cucamonga, on Jan 08, 2021

[name removed] is responsive and always helpful.

4.8
Verified Homeowner
Rancho Cucamonga, CA, on Apr 28, 2021

I like everything from the beginning phase of my purchase and move in and loving everything until today. Everyone was so helpful including [name removed] at the ofc, [name removed] from customer support and [name removed] contruction manager. [name removed] experience was a breeze and the house and community is really great.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Feb 04, 2021

[Translated from VI] All the staff from the seller to the home forwarder are very nice and very friendly. I'm very satisfied

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 05, 2020

[name removed] staff was responsive, knowledgeable, and always happy to help. [name removed] from sales assisted me through the contract process and my experience was great. [name removed] assisted me with the walk through process and is still helping with small issues and has been courteous, timely and always happy to help.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 03, 2020

[name removed] is very knowledgeable and very helpful

4.7
Verified Homeowner
Rancho Cucamonga, CA, on Oct 31, 2020

I was amazed by how accessible [name removed] is. He was very responsive to my questions and needs. It made the process less intimidating.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Oct 29, 2020

Like

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Sep 25, 2020

Smooth transaction

4.9
Verified Homeowner
Rancho Cucamonga, CA, on Sep 24, 2020

I originally put my deposit down for another community in the [name removed] but after seeing [name removed] for the first time, I retracted my offer for the other community and able to contact [name removed] from [name removed] [name removed] to do a loan transfer. [name removed] made everything easy, from the transfer of my loan to setting my new loan. She updated me, replies to emails right away, answered all my questions and made me feel at ease. That was Feb, 11, 2020 when I transferred my loan. I talked to the Sales Manager named [name removed] and told him I am interested in Lot 23. Nothing happened for 3 whole months but I was surprised to get a call from [name removed] on May 16, 2020 introducing himself as the new Sales Manager. I liked him right away as he gave me a great update regarding the lot I was interested in. He would update me every so often on what was going on throughout the whole process. [name removed] is one of the best Sales person I've ever known as he knows how to communicate, gives suggestions and also resolves any questions or qualms I had regarding my purchase. He even gave to consideration the flooring that I like and tried to communicate it with [name removed]. What I like about [name removed] is that he also ask for your opinion, treats you like a family and did not make me feel I was bothering him even though I pushed my limits by asking too many questions, yet he answered them with patience. July 17, 2020 was the official release of my LOT (23), I had met [name removed] then. He assured me that everything will be taken cared of. He is another person I felt comfortable with and trust that my house is in great hands because of him. He gets the job done and he does it with smile (although with a mask on, I could still tell). He gave me updates and assurance regarding my questions about construction of my house. He goes above and beyond, even checks up on me if I needed anything else. He made me feel like I was part of his family as well. He did not mind answering my calls and questions I have even after work hours, which in my opinion is really phenomenal! I don't think anyone would answer my calls after work hours but he does and does not make you feel that I am bothering him. August 20, 2020 was my Final Walk thru. That's when I met [name removed] who walked me through everything. He pointed out stuff that needs to be fixed (minor ones) and walked me through everything. He also made me feel comfortable and assured me that everything will be taken care of and that I could call him whenever anything needs to be done at the house. He updated me when something was done/fixed. He is funny and approachable and really an all around great person who goes above and beyond for their clients. September 1, 2020 was when I got my keys to the house and I could not be more happier. [name removed] presented me with my documents and a gift! That was a really nice touch. He gave me my keys with such joy as if he was also celebrating with me. He even came on his days off to give me my keys! Now that is dedication! Even after I got my keys, my trusted guys [name removed] and [name removed] continues to check on me if I needed help with anything. They're truly the important fundamental reasons to why my experience in purchasing a house was such a pleasant experience. Imagine, I waited 7 months from getting my loan transferred from Enliven to [name removed] to getting my keys but I didn't mind because of all these people who helped me along the way. I truly appreciate them.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Sep 23, 2020

How thorough the team was. I also appreciated the attention to any issues or questions I had past purchase.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Sep 20, 2020

One of the more difficult things was not having a real move-in date. In the beginning, we were told June 30th, then it kept moving back. Even when our docs were in final, we didn't have a solid date. Also, I really didn't like our interaction with LoanDepot. Updates were only provided when we initiated, but our questions were always answered. It was very frustrating communicating with LoanDepot.

4.5
Verified Homeowner
Rancho Cucamonga, CA, on Aug 25, 2020

I did not like that my credits were not honored when I switched my financing to conventional from FHA/ the whole point of my buying in phase 1 was the incentive. I had to come up with the difference at the end because the builder did not honor it.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Rancho Cucamonga, CA, on Sep 25, 2021

[name removed] entire experience was fantastic. [name removed] and [name removed] at [name removed] [name removed] at [name removed] [name removed] were awesome from start to finish. They answered all of my questions during the building process and kept me up-to-date on our home progression. After we closed, [name removed] stepped in and he is an amazing man. He provided us with homeowner tips, responds to our questions or requests in a timely manner and is an overall great guy.

4.8
Verified Homeowner
Rancho Cucamonga, CA, on Jul 22, 2021

Every experience I have had with the [name removed] Home Company here at the [name removed] has been absolutely pleasant. Everyone is always helpful and has great customer service.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 29, 2021

[name removed] people involved. [name removed], [name removed] and [name removed]. All very informative and responsive

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 21, 2021

I thought the commitment to timely completion was excellent. I also appreciated that I was always kept update and informed about all aspects of the sale from beginning to end.

4.9
Verified Homeowner
Rancho Cucamonga, CA, on May 18, 2021

[name removed] entire process was easy to navigate and I love that my realtor and I didn’t have to do much work. We were kindly welcomed by [name removed] and his staff. [name removed] showed us models that we wanted to see and others that he though we might be interested in. He spoke about the upgrades and the standard layout. All my questions were answered and all my concerns were addressed and I didn’t feel pressured into buying another I didn’t want. I couldn’t be happier and feel so lucky that I had an opportunity to own this magnificent and comfortable condo with [name removed] new home company. From floor to ceiling, the attention to details made me completely content.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 18, 2021

Easy process, from the beginning to the end. [name removed] was very helpful and always made sure I understand everything when it comes to buying a home. He explained the purchase process in great details.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 18, 2021

[name removed] service from the agents, to the loan team and to the folks in construction were great. I was updated constantly and even if there were problem everyone did their best to help me out.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 08, 2021

As a first time home buyer, I truly appreciated the patience everyone had with me and the time spent with me during every stage of the process to make sure I had a thorough understanding of the home buying process and ended up in a home that I would truly enjoy.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Apr 28, 2021

Was all organized, informed and seamless

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Apr 28, 2021

I like everything from the beginning phase of my purchase and move in and loving everything until today. Everyone was so helpful including [name removed] at the ofc, [name removed] from customer support and [name removed] contruction manager. [name removed] experience was a breeze and the house and community is really great.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Feb 04, 2021

[Translated from VI] All the staff from the seller to the home forwarder are very nice and very friendly. I'm very satisfied

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 05, 2020

[name removed] staff was responsive, knowledgeable, and always happy to help. [name removed] from sales assisted me through the contract process and my experience was great. [name removed] assisted me with the walk through process and is still helping with small issues and has been courteous, timely and always happy to help.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 03, 2020

[name removed] is very knowledgeable and very helpful

4.7
Verified Homeowner
Rancho Cucamonga, CA, on Oct 31, 2020

I was amazed by how accessible [name removed] is. He was very responsive to my questions and needs. It made the process less intimidating.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Oct 29, 2020

Like

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Sep 25, 2020

Smooth transaction

4.9
Verified Homeowner
Rancho Cucamonga, CA, on Sep 24, 2020

I originally put my deposit down for another community in the [name removed] but after seeing [name removed] for the first time, I retracted my offer for the other community and able to contact [name removed] from [name removed] [name removed] to do a loan transfer. [name removed] made everything easy, from the transfer of my loan to setting my new loan. She updated me, replies to emails right away, answered all my questions and made me feel at ease. That was Feb, 11, 2020 when I transferred my loan. I talked to the Sales Manager named [name removed] and told him I am interested in Lot 23. Nothing happened for 3 whole months but I was surprised to get a call from [name removed] on May 16, 2020 introducing himself as the new Sales Manager. I liked him right away as he gave me a great update regarding the lot I was interested in. He would update me every so often on what was going on throughout the whole process. [name removed] is one of the best Sales person I've ever known as he knows how to communicate, gives suggestions and also resolves any questions or qualms I had regarding my purchase. He even gave to consideration the flooring that I like and tried to communicate it with [name removed]. What I like about [name removed] is that he also ask for your opinion, treats you like a family and did not make me feel I was bothering him even though I pushed my limits by asking too many questions, yet he answered them with patience. July 17, 2020 was the official release of my LOT (23), I had met [name removed] then. He assured me that everything will be taken cared of. He is another person I felt comfortable with and trust that my house is in great hands because of him. He gets the job done and he does it with smile (although with a mask on, I could still tell). He gave me updates and assurance regarding my questions about construction of my house. He goes above and beyond, even checks up on me if I needed anything else. He made me feel like I was part of his family as well. He did not mind answering my calls and questions I have even after work hours, which in my opinion is really phenomenal! I don't think anyone would answer my calls after work hours but he does and does not make you feel that I am bothering him. August 20, 2020 was my Final Walk thru. That's when I met [name removed] who walked me through everything. He pointed out stuff that needs to be fixed (minor ones) and walked me through everything. He also made me feel comfortable and assured me that everything will be taken care of and that I could call him whenever anything needs to be done at the house. He updated me when something was done/fixed. He is funny and approachable and really an all around great person who goes above and beyond for their clients. September 1, 2020 was when I got my keys to the house and I could not be more happier. [name removed] presented me with my documents and a gift! That was a really nice touch. He gave me my keys with such joy as if he was also celebrating with me. He even came on his days off to give me my keys! Now that is dedication! Even after I got my keys, my trusted guys [name removed] and [name removed] continues to check on me if I needed help with anything. They're truly the important fundamental reasons to why my experience in purchasing a house was such a pleasant experience. Imagine, I waited 7 months from getting my loan transferred from Enliven to [name removed] to getting my keys but I didn't mind because of all these people who helped me along the way. I truly appreciate them.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Sep 23, 2020

How thorough the team was. I also appreciated the attention to any issues or questions I had past purchase.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Sep 20, 2020

One of the more difficult things was not having a real move-in date. In the beginning, we were told June 30th, then it kept moving back. Even when our docs were in final, we didn't have a solid date. Also, I really didn't like our interaction with LoanDepot. Updates were only provided when we initiated, but our questions were always answered. It was very frustrating communicating with LoanDepot.

4.5
Verified Homeowner
Rancho Cucamonga, CA, on Aug 25, 2020

I did not like that my credits were not honored when I switched my financing to conventional from FHA/ the whole point of my buying in phase 1 was the incentive. I had to come up with the difference at the end because the builder did not honor it.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rancho Cucamonga, on Oct 10, 2021

I like the fact that every time I have addressed a concern, it has been taken care of in a timely manner. Communication between both parties have been excellent.

5.0
Verified Homeowner
Rancho Cucamonga, on Sep 16, 2021

[name removed] has been great for customer care, he's made sure all my concerns are addressed as the come up. He's been pleasant and responsive to all my needs regarding my home.

5.0
Verified Homeowner
Rancho Cucamonga, on Sep 11, 2021

Very satisfied, customer service is top notch #1 in California

5.0
Verified Homeowner
Rancho Cucamonga, on Aug 22, 2021

[name removed] customer care experience has been amazing from beginning to end. Every staff member was attentive, responsive, and always made sure I was taken care of, even after the closing of my new home.

5.0
Verified Homeowner
Rancho Cucamonga, on May 22, 2021

Everyone has been great and extremely responsive

5.0
Verified Homeowner
Rancho Cucamonga, on Apr 25, 2021

[name removed] was awesome to help with any questions about warranty service. We very liked

5.0
Verified Homeowner
Rancho Cucamonga, on Mar 18, 2021

I am very much satisfied with the warranty service, [name removed] is always on top of all the repairs in my house. It's so easy to communicate with him and get a schedule for services.

5.0
Verified Homeowner
Rancho Cucamonga, on Mar 09, 2021

So far maintenance has been very attentive and helpful

5.0
Verified Homeowner
Rancho Cucamonga, on Feb 10, 2021

I like that [name removed] and [name removed] are easy to approach when it comes to questions about my home warranty.

5.0
Verified Homeowner
Rancho Cucamonga, on Jan 08, 2021

[name removed] is responsive and always helpful.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rancho Cucamonga, on Oct 02, 2021

A couple of things that needed repair. My microwave would short but ever time a person comes they just unplug and plug but it will happen again. It should be replaced.

4.4
Verified Homeowner
Rancho Cucamonga, on Sep 09, 2021

Perfect

5.0
Verified Homeowner
Rancho Cucamonga, on Aug 19, 2021

I really like everything, it met all my expectations! Everybody is very efficient, always there whenever i need help on something, specially [name removed]! He’s always doing extra effort to fix any issues or concerns in my condo. I can trust him that he can fix the issues even without me at home! Very easy to get a hold of him, just a text away and he’ll be there to do things immediately!

4.7
Verified Homeowner
Rancho Cucamonga, on Jul 30, 2021

I enjoy the modern feel of the communities over all. I dislike the how close the buildings are to one another, obstructing views of the surrounding area.

4.5
Verified Homeowner
Rancho Cucamonga, on Jul 04, 2021

[name removed] Home Company showed us that we are part of their family. Loved how [name removed], the care specialist always manage to check on us and the house periodically. He’s always ready to help us out and shows he cares by his prompt responses.

5.0
Verified Homeowner
Rancho Cucamonga, on Jun 22, 2021

No complaints. We are very satisfied!

5.0
Verified Homeowner
Rancho Cucamonga, on May 29, 2021

They were very response and supportive through the entire process and even a year later!

5.0
Verified Homeowner