Top Homebuilder Ratings & Reviews

The New Home Company

Nova @ The Resort

111 Homeowner Reviews Completed Aug 2020 - Jan 2022

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.6

Lender Experience

4.7

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.8

Installation & Workmanship

4.8

Community Profile


nova the resort 

Bigger isn’t always better. Sometimes smaller is better and easier too! 

Introducing Nova Rancho Cucamonga by The New Home Company, a new way to design and build homes for less to fit how you want to live with more. More freedom, more affordability and more ownership. 

Nova Rancho Cucamonga represents a new approach to homeownership that focuses on attainability. This balance of cost, space and connectivity will offer buyers a new choice in how they want to live.

 A new path forward to home ownership. A new way home.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Rancho Cucamonga, CA, on Jan 13, 2022

We dislike that it took forever for us to move-in from the day of our estimated date of move in.

3.2
Verified Homeowner
Rancho Cucamonga, on Jan 18, 2022

I really liked my experience with [name removed] [name removed] Home Company. My Sales Manager ([name removed]) provided an excellent experience and I was able to reach him at any time (literally) for any questions or concerns during the home buying process. [name removed] made himself available and treated me like a VIP throughout the entire process. This made it really special. Also, after I was handed the keys, [name removed] provided excellent service and consistently followed up with me to ensure I was happy with my home. Whenever I would reach out to him, he was very prompt. I very much appreciate the team at [name removed]!

4.7
Verified Homeowner
Rancho Cucamonga, on Jan 19, 2022

Working with [name removed] for any concerns (which have been few) is so easy and quick. He is understanding and very flexible to work with our schedules.

5.0
Verified Homeowner
Rancho Cucamonga, on Oct 02, 2021

A couple of things that needed repair. My microwave would short but ever time a person comes they just unplug and plug but it will happen again. It should be replaced.

4.4
Verified Homeowner
Rancho Cucamonga, CA, on Jan 05, 2022

[name removed] updates were delayed, I was unable to customize the home

4.5
Verified Homeowner
Rancho Cucamonga, on Jan 13, 2022

I have loved the friendly environment the [name removed] Home Company staff brings to the community and also love how great of a job they do by making everyone feel accommodated and at home here

5.0
Verified Homeowner
Rancho Cucamonga, on Sep 09, 2021

Perfect

5.0
Verified Homeowner
Rancho Cucamonga, on Dec 15, 2021

I haven't needed to use the warranty service yet. [name removed] still contacts me to make sure everything is OK, which is great.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Jan 03, 2022

Likes the regular updates from the sales department, timely closing as estimated. Some cabinets are not installed properly.

4.2
Verified Homeowner
Rancho Cucamonga, on Aug 19, 2021

I really like everything, it met all my expectations! Everybody is very efficient, always there whenever i need help on something, specially [name removed]! He’s always doing extra effort to fix any issues or concerns in my condo. I can trust him that he can fix the issues even without me at home! Very easy to get a hold of him, just a text away and he’ll be there to do things immediately!

4.7
Verified Homeowner
Rancho Cucamonga, on Nov 30, 2021

Excellent, couldn't be more happy

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Jan 01, 2022

[name removed] staff is friendly and helpful. They kept me and my agent abreast of everything that was going on. I loved working with [name removed] at [name removed] [name removed]. [name removed] process of obtaining a home is extremely fair! I think [name removed] Home recognizes that not everyone can or is willing to pay way over the top and now that prices are somewhat normal, it was wise for [name removed] Home to stick with that plan (no lowered prices, etc). I am very appreciative of [name removed], [name removed], [name removed], and [name removed] for helping me through the process. [name removed] only downsides were that my hallway and floor were gouged when the fridge was installed, and the unit wasn't cleaned before I moved in. But that's ok; my painters fixed the gouge and I cleaned the floors:-) I'm very happy with my purchase and my neighbours are awesome, too!

4.9
Verified Homeowner
Rancho Cucamonga, on Jul 30, 2021

I enjoy the modern feel of the communities over all. I dislike the how close the buildings are to one another, obstructing views of the surrounding area.

4.5
Verified Homeowner
Rancho Cucamonga, on Oct 16, 2021

Best part about the warrant service and customer case experience is that I haven’t had to use them. Quality home built right the first time.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 24, 2021

Love every single experience

5.0
Verified Homeowner
Rancho Cucamonga, on Jul 04, 2021

[name removed] Home Company showed us that we are part of their family. Loved how [name removed], the care specialist always manage to check on us and the house periodically. He’s always ready to help us out and shows he cares by his prompt responses.

5.0
Verified Homeowner
Rancho Cucamonga, on Oct 10, 2021

I like the fact that every time I have addressed a concern, it has been taken care of in a timely manner. Communication between both parties have been excellent.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 16, 2021

Everything was great, we love our home

5.0
Verified Homeowner
Rancho Cucamonga, on Jun 22, 2021

No complaints. We are very satisfied!

5.0
Verified Homeowner
Rancho Cucamonga, on Sep 16, 2021

[name removed] has been great for customer care, he's made sure all my concerns are addressed as the come up. He's been pleasant and responsive to all my needs regarding my home.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 15, 2021

[name removed] experience was fantastic. I had to do very little work, except provide the proper documentation which was clearly laid out. My only complaint is the paint splatter everywhere. Many of my socket plates and light switch plates have paint on it. I also spent a lot of time scraping paint from the floors.

4.9
Verified Homeowner
Rancho Cucamonga, on May 29, 2021

They were very response and supportive through the entire process and even a year later!

5.0
Verified Homeowner
Rancho Cucamonga, on Sep 11, 2021

Very satisfied, customer service is top notch #1 in California

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 07, 2021

Flawless transaction.

5.0
Verified Homeowner
Rancho Cucamonga, on Aug 22, 2021

[name removed] customer care experience has been amazing from beginning to end. Every staff member was attentive, responsive, and always made sure I was taken care of, even after the closing of my new home.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 04, 2021

[name removed] entire experience was very pleasant. Everyone is extremely friendly and knowledgeable. Calls are promptly answered and to my satisfaction.

5.0
Verified Homeowner
Rancho Cucamonga, on May 22, 2021

Everyone has been great and extremely responsive

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Nov 20, 2021

Extremely unhappy, no one communicated that the patio being smaller then rest of the builds around me. [name removed] space is so small it’s useless. Also, it’s not even leveled correctly. [name removed] washer & dryer wasn’t even installed when I moved in and this was not communicated. [name removed] seals on the garage door was not done correctly, having bugs entering my garage. My carpet has a big lump. My bathtub has a scratch! How am I suppose to fix that ?

4.2
Verified Homeowner
Rancho Cucamonga, on Apr 25, 2021

[name removed] was awesome to help with any questions about warranty service. We very liked

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Nov 12, 2021

Very pleased by my purchase experience

4.9
Verified Homeowner
Rancho Cucamonga, on Mar 18, 2021

I am very much satisfied with the warranty service, [name removed] is always on top of all the repairs in my house. It's so easy to communicate with him and get a schedule for services.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Nov 05, 2021

Everyone from the builder, contractors, and management were very helpful.

5.0
Verified Homeowner
Rancho Cucamonga, on Mar 09, 2021

So far maintenance has been very attentive and helpful

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Nov 03, 2021

[name removed] has been absolutely amazing. His personality and and genuineness has been unreal. I know he cares and makes me feel like a priority. Best in the game.

5.0
Verified Homeowner
Rancho Cucamonga, on Feb 10, 2021

I like that [name removed] and [name removed] are easy to approach when it comes to questions about my home warranty.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Sep 25, 2021

[name removed] entire experience was fantastic. [name removed] and [name removed] at [name removed] [name removed] at [name removed] [name removed] were awesome from start to finish. They answered all of my questions during the building process and kept me up-to-date on our home progression. After we closed, [name removed] stepped in and he is an amazing man. He provided us with homeowner tips, responds to our questions or requests in a timely manner and is an overall great guy.

4.8
Verified Homeowner
Rancho Cucamonga, on Jan 08, 2021

[name removed] is responsive and always helpful.

4.8
Verified Homeowner
Rancho Cucamonga, CA, on Jul 22, 2021

Every experience I have had with the [name removed] Home Company here at the [name removed] has been absolutely pleasant. Everyone is always helpful and has great customer service.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 29, 2021

[name removed] people involved. [name removed], [name removed] and [name removed]. All very informative and responsive

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 21, 2021

I thought the commitment to timely completion was excellent. I also appreciated that I was always kept update and informed about all aspects of the sale from beginning to end.

4.9
Verified Homeowner
Rancho Cucamonga, CA, on May 18, 2021

[name removed] entire process was easy to navigate and I love that my realtor and I didn’t have to do much work. We were kindly welcomed by [name removed] and his staff. [name removed] showed us models that we wanted to see and others that he though we might be interested in. He spoke about the upgrades and the standard layout. All my questions were answered and all my concerns were addressed and I didn’t feel pressured into buying another I didn’t want. I couldn’t be happier and feel so lucky that I had an opportunity to own this magnificent and comfortable condo with [name removed] new home company. From floor to ceiling, the attention to details made me completely content.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 18, 2021

Easy process, from the beginning to the end. [name removed] was very helpful and always made sure I understand everything when it comes to buying a home. He explained the purchase process in great details.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 18, 2021

[name removed] service from the agents, to the loan team and to the folks in construction were great. I was updated constantly and even if there were problem everyone did their best to help me out.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Rancho Cucamonga, CA, on Jan 13, 2022

We dislike that it took forever for us to move-in from the day of our estimated date of move in.

3.2
Verified Homeowner
Rancho Cucamonga, CA, on Jan 05, 2022

[name removed] updates were delayed, I was unable to customize the home

4.5
Verified Homeowner
Rancho Cucamonga, CA, on Jan 03, 2022

Likes the regular updates from the sales department, timely closing as estimated. Some cabinets are not installed properly.

4.2
Verified Homeowner
Rancho Cucamonga, CA, on Jan 01, 2022

[name removed] staff is friendly and helpful. They kept me and my agent abreast of everything that was going on. I loved working with [name removed] at [name removed] [name removed]. [name removed] process of obtaining a home is extremely fair! I think [name removed] Home recognizes that not everyone can or is willing to pay way over the top and now that prices are somewhat normal, it was wise for [name removed] Home to stick with that plan (no lowered prices, etc). I am very appreciative of [name removed], [name removed], [name removed], and [name removed] for helping me through the process. [name removed] only downsides were that my hallway and floor were gouged when the fridge was installed, and the unit wasn't cleaned before I moved in. But that's ok; my painters fixed the gouge and I cleaned the floors:-) I'm very happy with my purchase and my neighbours are awesome, too!

4.9
Verified Homeowner
Rancho Cucamonga, CA, on Dec 24, 2021

Love every single experience

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 16, 2021

Everything was great, we love our home

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 15, 2021

[name removed] experience was fantastic. I had to do very little work, except provide the proper documentation which was clearly laid out. My only complaint is the paint splatter everywhere. Many of my socket plates and light switch plates have paint on it. I also spent a lot of time scraping paint from the floors.

4.9
Verified Homeowner
Rancho Cucamonga, CA, on Dec 07, 2021

Flawless transaction.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 04, 2021

[name removed] entire experience was very pleasant. Everyone is extremely friendly and knowledgeable. Calls are promptly answered and to my satisfaction.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Nov 20, 2021

Extremely unhappy, no one communicated that the patio being smaller then rest of the builds around me. [name removed] space is so small it’s useless. Also, it’s not even leveled correctly. [name removed] washer & dryer wasn’t even installed when I moved in and this was not communicated. [name removed] seals on the garage door was not done correctly, having bugs entering my garage. My carpet has a big lump. My bathtub has a scratch! How am I suppose to fix that ?

4.2
Verified Homeowner
Rancho Cucamonga, CA, on Nov 12, 2021

Very pleased by my purchase experience

4.9
Verified Homeowner
Rancho Cucamonga, CA, on Nov 05, 2021

Everyone from the builder, contractors, and management were very helpful.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Nov 03, 2021

[name removed] has been absolutely amazing. His personality and and genuineness has been unreal. I know he cares and makes me feel like a priority. Best in the game.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Sep 25, 2021

[name removed] entire experience was fantastic. [name removed] and [name removed] at [name removed] [name removed] at [name removed] [name removed] were awesome from start to finish. They answered all of my questions during the building process and kept me up-to-date on our home progression. After we closed, [name removed] stepped in and he is an amazing man. He provided us with homeowner tips, responds to our questions or requests in a timely manner and is an overall great guy.

4.8
Verified Homeowner
Rancho Cucamonga, CA, on Jul 22, 2021

Every experience I have had with the [name removed] Home Company here at the [name removed] has been absolutely pleasant. Everyone is always helpful and has great customer service.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 29, 2021

[name removed] people involved. [name removed], [name removed] and [name removed]. All very informative and responsive

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 21, 2021

I thought the commitment to timely completion was excellent. I also appreciated that I was always kept update and informed about all aspects of the sale from beginning to end.

4.9
Verified Homeowner
Rancho Cucamonga, CA, on May 18, 2021

[name removed] entire process was easy to navigate and I love that my realtor and I didn’t have to do much work. We were kindly welcomed by [name removed] and his staff. [name removed] showed us models that we wanted to see and others that he though we might be interested in. He spoke about the upgrades and the standard layout. All my questions were answered and all my concerns were addressed and I didn’t feel pressured into buying another I didn’t want. I couldn’t be happier and feel so lucky that I had an opportunity to own this magnificent and comfortable condo with [name removed] new home company. From floor to ceiling, the attention to details made me completely content.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 18, 2021

Easy process, from the beginning to the end. [name removed] was very helpful and always made sure I understand everything when it comes to buying a home. He explained the purchase process in great details.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 18, 2021

[name removed] service from the agents, to the loan team and to the folks in construction were great. I was updated constantly and even if there were problem everyone did their best to help me out.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rancho Cucamonga, on Jan 19, 2022

Working with [name removed] for any concerns (which have been few) is so easy and quick. He is understanding and very flexible to work with our schedules.

5.0
Verified Homeowner
Rancho Cucamonga, on Jan 13, 2022

I have loved the friendly environment the [name removed] Home Company staff brings to the community and also love how great of a job they do by making everyone feel accommodated and at home here

5.0
Verified Homeowner
Rancho Cucamonga, on Dec 15, 2021

I haven't needed to use the warranty service yet. [name removed] still contacts me to make sure everything is OK, which is great.

5.0
Verified Homeowner
Rancho Cucamonga, on Nov 30, 2021

Excellent, couldn't be more happy

5.0
Verified Homeowner
Rancho Cucamonga, on Oct 16, 2021

Best part about the warrant service and customer case experience is that I haven’t had to use them. Quality home built right the first time.

5.0
Verified Homeowner
Rancho Cucamonga, on Oct 10, 2021

I like the fact that every time I have addressed a concern, it has been taken care of in a timely manner. Communication between both parties have been excellent.

5.0
Verified Homeowner
Rancho Cucamonga, on Sep 16, 2021

[name removed] has been great for customer care, he's made sure all my concerns are addressed as the come up. He's been pleasant and responsive to all my needs regarding my home.

5.0
Verified Homeowner
Rancho Cucamonga, on Sep 11, 2021

Very satisfied, customer service is top notch #1 in California

5.0
Verified Homeowner
Rancho Cucamonga, on Aug 22, 2021

[name removed] customer care experience has been amazing from beginning to end. Every staff member was attentive, responsive, and always made sure I was taken care of, even after the closing of my new home.

5.0
Verified Homeowner
Rancho Cucamonga, on May 22, 2021

Everyone has been great and extremely responsive

5.0
Verified Homeowner
Rancho Cucamonga, on Apr 25, 2021

[name removed] was awesome to help with any questions about warranty service. We very liked

5.0
Verified Homeowner
Rancho Cucamonga, on Mar 18, 2021

I am very much satisfied with the warranty service, [name removed] is always on top of all the repairs in my house. It's so easy to communicate with him and get a schedule for services.

5.0
Verified Homeowner
Rancho Cucamonga, on Mar 09, 2021

So far maintenance has been very attentive and helpful

5.0
Verified Homeowner
Rancho Cucamonga, on Feb 10, 2021

I like that [name removed] and [name removed] are easy to approach when it comes to questions about my home warranty.

5.0
Verified Homeowner
Rancho Cucamonga, on Jan 08, 2021

[name removed] is responsive and always helpful.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rancho Cucamonga, on Jan 18, 2022

I really liked my experience with [name removed] [name removed] Home Company. My Sales Manager ([name removed]) provided an excellent experience and I was able to reach him at any time (literally) for any questions or concerns during the home buying process. [name removed] made himself available and treated me like a VIP throughout the entire process. This made it really special. Also, after I was handed the keys, [name removed] provided excellent service and consistently followed up with me to ensure I was happy with my home. Whenever I would reach out to him, he was very prompt. I very much appreciate the team at [name removed]!

4.7
Verified Homeowner
Rancho Cucamonga, on Oct 02, 2021

A couple of things that needed repair. My microwave would short but ever time a person comes they just unplug and plug but it will happen again. It should be replaced.

4.4
Verified Homeowner
Rancho Cucamonga, on Sep 09, 2021

Perfect

5.0
Verified Homeowner
Rancho Cucamonga, on Aug 19, 2021

I really like everything, it met all my expectations! Everybody is very efficient, always there whenever i need help on something, specially [name removed]! He’s always doing extra effort to fix any issues or concerns in my condo. I can trust him that he can fix the issues even without me at home! Very easy to get a hold of him, just a text away and he’ll be there to do things immediately!

4.7
Verified Homeowner
Rancho Cucamonga, on Jul 30, 2021

I enjoy the modern feel of the communities over all. I dislike the how close the buildings are to one another, obstructing views of the surrounding area.

4.5
Verified Homeowner
Rancho Cucamonga, on Jul 04, 2021

[name removed] Home Company showed us that we are part of their family. Loved how [name removed], the care specialist always manage to check on us and the house periodically. He’s always ready to help us out and shows he cares by his prompt responses.

5.0
Verified Homeowner
Rancho Cucamonga, on Jun 22, 2021

No complaints. We are very satisfied!

5.0
Verified Homeowner
Rancho Cucamonga, on May 29, 2021

They were very response and supportive through the entire process and even a year later!

5.0
Verified Homeowner