Top Homebuilder Ratings & Reviews

The New Home Company

Preston

93 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.8
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.7

Lender Experience

4.4

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.8

Community Profile


preston 

Brighton Landing offers five new neighborhoods of single-family detached homes in Vacaville, one of the fastest growing areas in the nation. The nearly 500 residences that make up Brighton Landing will reshape and energize the community with a new mixture of single and two-story products.

Future homeowners can choose between a variety of architectural styles reflecting modern floorplans that utilize open spaces and indoor/outdoor living to bring people together. There is an abundance of outdoor recreational and retail amenities in every direction. 

Locally, residents can go camping and hiking at the city’s Lagoon Valley Park or take a day fishing trip to Lake Berryessa or Grizzly Bay! Even Lake Tahoe is just 3 hours east on I-80 into the Sierra Nevadas. 

Brighton Landing will offer a new ray of life for those in search of a more relaxed lifestyle. The community will be a welcomed alternative for those looking for more for their families, more value in their home and more connectivity to the places they work and play.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Vacaville, on Apr 01, 2021

Whatever that needs to be replaced is done quickly without too much hassle

4.7
Verified Homeowner
Vacaville, on Jul 16, 2021

Everything was very smooth and everyone was very responsive to our needs.

4.5
Verified Homeowner
Vacaville, CA, on Jul 22, 2021

I appreciated the communication that was constant while our home was being built!

5.0
Verified Homeowner
Vacaville, on Mar 14, 2021

Everything has been great.

5.0
Verified Homeowner
Vacaville, on Jul 16, 2021

Always responsive and helpful

5.0
Verified Homeowner
Vacaville, CA, on Jul 21, 2021

I liked the service I received from Sales and even with Construction. I disliked the delays and the collaboration with the design team. That felt very rushed, did not go into depth of standard vs. options for the home, and so there were a lot of details that I feel were left out in this process. The overall construction, there are a lot of things that seem substandard with the construction: the cabinetry, lots of defects, the paint job throughout the home, lots of touch ups that need to be re-done, the carpet installation, I have stepped on so many sharp staples., just a lot of unfinished woodwork/carpentry where you can tell it was not finished, an a lot of cover up with the cabinetry, alos seeing a lot of cracks on the wall, within the first month moved in. Many outlets in the home do not work, and still having electrical issues in the garage.

3.7
Verified Homeowner
Vacaville, on Mar 05, 2021

Great communication

5.0
Verified Homeowner
Vacaville, on Jun 01, 2021

Advertising a loft that was not an available option

5.0
Verified Homeowner
Vacaville, CA, on Jul 19, 2021

[name removed] and [name removed] were great in communicating and responding to me. I was happy with builder orienting just before drywall construction and [name removed] was amazing walking through our new home. What a great people to work with!!

4.0
Verified Homeowner
Vacaville, on Feb 16, 2021

Superior customer service.

5.0
Verified Homeowner
Vacaville, on May 20, 2021

I liked that they were there for all your needs.

5.0
Verified Homeowner
Vacaville, CA, on Jul 15, 2021

Excellent sales and support. Building has minor flaws but was fixed accordingly.

4.6
Verified Homeowner
Vacaville, on Feb 16, 2021

Quick responses from thoughtful staff have been great

5.0
Verified Homeowner
Vacaville, on Apr 30, 2021

The front yard choice of plants were not very good. Overall we are happy.

4.4
Verified Homeowner
Vacaville, CA, on May 28, 2021

Communication

4.8
Verified Homeowner
Vacaville, on Feb 01, 2021

The customer service

4.6
Verified Homeowner
Vacaville, on Feb 06, 2021

I like that I haven’t had to use the warranty service to date.

5.0
Verified Homeowner
Vacaville, CA, on Mar 09, 2021

Due to covid and changes in staffing we were unable to physically meet as often as we would like during the development phase. There were some delays in response in emails.

4.4
Verified Homeowner
Vacaville, on Jan 14, 2021

The backyards not being level and not aware at signing

5.0
Verified Homeowner
Vacaville, on Jan 18, 2021

Customer Care has been on point. [name removed] is doing a phenomenal job. I definitely appreciate her.

5.0
Verified Homeowner
Vacaville, CA, on Feb 28, 2021

None, totally satisfied every step up to the final settlement

4.7
Verified Homeowner
Vacaville, CA, on Oct 31, 2020

I loved [name removed] when My son and I went I look at the model homes . And I live the customer care team , [name removed] is the greatest !!

4.6
Verified Homeowner
Vacaville, on Dec 17, 2020

The New Home Company remains very professional and are always willing to be available when we need them. [name removed], [name removed] and the rest of the team are superheroes ?????? We have highly recommended them to the rest of the neighbors on the street and those looking to move into the area!

5.0
Verified Homeowner
Vacaville, on Jan 13, 2021

quick to respond to address issues/concerns and provide guidance.

5.0
Verified Homeowner
Vacaville, CA, on Oct 26, 2020

everything was fantastic

5.0
Verified Homeowner
Vacaville, on Oct 28, 2020

I enjoy the overall design and layout and amazed how quickly problems are addressed

4.9
Verified Homeowner
Vacaville, on Dec 31, 2020

fast and efficient

5.0
Verified Homeowner
Vacaville, on Oct 05, 2020

Great customer service and assistance with everything. I particularly appreciated it as a brand new homeowner.

5.0
Verified Homeowner
Vacaville, CA, on Oct 20, 2020

Likes, [name removed], [name removed] and [name removed] were all fantastic. Dislikes, The Lender and Sunpower. I had decided a few years ago that every big purchase would have to be a fun experience or if it wasn't I would keep my money in my pocket. The Lender, (your referral), turned this purchase into a nightmare. [name removed] because of what they requested of me but rather they waited to the last minute to ask me for material. I am way over qualified for this purchase, and they had over 6 months to qualify me, and I finally had to push them hard to meet the closing date. If I had not pushed them, we would still be waiting to close. It was such a hassle, The Lender took all of the joy out of this purchase. In fact, on the day of our walk through, while driving to meet [name removed], I told my wife how unhappy I was and that we should meet with [name removed] after the walk through and discuss walking away from the purchase. Then we met [name removed]. She was so terrific and made the walk through such a fun experience we no longer needed to meet with [name removed].

4.6
Verified Homeowner
Vacaville, on Dec 03, 2020

The time it takes to have repairs done but it’s Covid so it’s understandable.

5.0
Verified Homeowner
Vacaville, on Sep 12, 2020

Easy to talk to. Responds promptly

5.0
Verified Homeowner
Vacaville, on Sep 28, 2020

Customer service treats us like family

4.9
Verified Homeowner
Vacaville, CA, on Oct 18, 2020

The only thing we would change is being able to move in sooner

5.0
Verified Homeowner
Vacaville, on Aug 31, 2020

The fast response and professionalism of the warranty representative.

4.2
Verified Homeowner
Vacaville, CA, on Oct 07, 2020

For both the purchasing and move in process, we loved the quality of customer service. my husband and i were very nervous about buying a new home because it was our first time. our purchasing agent and our customer service representative were very understanding of our situation and made sure to answer all of our questions and alleviate any of our concerns. we felt very comfortable that we could communicate with them at any time no matter the situation. we were given a very approaching team which made the whole process enjoyable and memorable.

4.8
Verified Homeowner
Vacaville, on Jul 01, 2020

Customer care has been here for our needs each time we called. Thank you to a great team.

5.0
Verified Homeowner
Vacaville, CA, on Oct 05, 2020

I liked the care and consideration we were given by each member of staff and through the building process. In this difficult year of 2020, they found ways to get the job done.

5.0
Verified Homeowner
Vacaville, on May 28, 2020

[name removed] has been the best. Even in this trying time with Covid-19, she still makes us feel a great sense of normalcy which is amazing. Her hard work and dedication to her home owners makes everything easier. She takes care of us no matter what is going on.

5.0
Verified Homeowner
Vacaville, CA, on Oct 05, 2020

The frequency of updates and the excitement of the team gave me comfort and confidence.

4.8
Verified Homeowner
Vacaville, on May 22, 2020

Timely updates and friendliness of our customer service rep

5.0
Verified Homeowner
Vacaville, CA, on Sep 30, 2020

The customer service was personal and prompt. Very trustworthy and helped us navigate through a would-be stressful time.

4.7
Verified Homeowner
Vacaville, CA, on Aug 09, 2020

My family like the environment, the community as well. Its location near to our workplace, groceries, school. The community is very peaceful, the neighbors are very awesome.

5.0
Verified Homeowner
Vacaville, CA, on Jul 21, 2020

Nothing that I can think of!

4.8
Verified Homeowner
Vacaville, CA, on Jul 12, 2020

I liked how everything was done right and in a timely matter

5.0
Verified Homeowner
Vacaville, CA, on Jul 01, 2020

the people behind this deal is very professional, accommodating and knowledgeable about their jobs. especially [name removed], [name removed] and [name removed] who is very helpful from contract to move in. even though we are in this covid crisis they make everything possible..i'm just very thankful that for a first time buyer like me i'm not stress and i feel like everything is all set for my family...

5.0
Verified Homeowner
Vacaville, CA, on Apr 23, 2020

Questions and followups are dealt with in a timely manner. Always willing to accommodate and there to answer

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Vacaville, CA, on Jul 22, 2021

I appreciated the communication that was constant while our home was being built!

5.0
Verified Homeowner
Vacaville, CA, on Jul 21, 2021

I liked the service I received from Sales and even with Construction. I disliked the delays and the collaboration with the design team. That felt very rushed, did not go into depth of standard vs. options for the home, and so there were a lot of details that I feel were left out in this process. The overall construction, there are a lot of things that seem substandard with the construction: the cabinetry, lots of defects, the paint job throughout the home, lots of touch ups that need to be re-done, the carpet installation, I have stepped on so many sharp staples., just a lot of unfinished woodwork/carpentry where you can tell it was not finished, an a lot of cover up with the cabinetry, alos seeing a lot of cracks on the wall, within the first month moved in. Many outlets in the home do not work, and still having electrical issues in the garage.

3.7
Verified Homeowner
Vacaville, CA, on Jul 19, 2021

[name removed] and [name removed] were great in communicating and responding to me. I was happy with builder orienting just before drywall construction and [name removed] was amazing walking through our new home. What a great people to work with!!

4.0
Verified Homeowner
Vacaville, CA, on Jul 15, 2021

Excellent sales and support. Building has minor flaws but was fixed accordingly.

4.6
Verified Homeowner
Vacaville, CA, on May 28, 2021

Communication

4.8
Verified Homeowner
Vacaville, CA, on Mar 09, 2021

Due to covid and changes in staffing we were unable to physically meet as often as we would like during the development phase. There were some delays in response in emails.

4.4
Verified Homeowner
Vacaville, CA, on Feb 28, 2021

None, totally satisfied every step up to the final settlement

4.7
Verified Homeowner
Vacaville, CA, on Oct 31, 2020

I loved [name removed] when My son and I went I look at the model homes . And I live the customer care team , [name removed] is the greatest !!

4.6
Verified Homeowner
Vacaville, CA, on Oct 26, 2020

everything was fantastic

5.0
Verified Homeowner
Vacaville, CA, on Oct 20, 2020

Likes, [name removed], [name removed] and [name removed] were all fantastic. Dislikes, The Lender and Sunpower. I had decided a few years ago that every big purchase would have to be a fun experience or if it wasn't I would keep my money in my pocket. The Lender, (your referral), turned this purchase into a nightmare. [name removed] because of what they requested of me but rather they waited to the last minute to ask me for material. I am way over qualified for this purchase, and they had over 6 months to qualify me, and I finally had to push them hard to meet the closing date. If I had not pushed them, we would still be waiting to close. It was such a hassle, The Lender took all of the joy out of this purchase. In fact, on the day of our walk through, while driving to meet [name removed], I told my wife how unhappy I was and that we should meet with [name removed] after the walk through and discuss walking away from the purchase. Then we met [name removed]. She was so terrific and made the walk through such a fun experience we no longer needed to meet with [name removed].

4.6
Verified Homeowner
Vacaville, CA, on Oct 18, 2020

The only thing we would change is being able to move in sooner

5.0
Verified Homeowner
Vacaville, CA, on Oct 07, 2020

For both the purchasing and move in process, we loved the quality of customer service. my husband and i were very nervous about buying a new home because it was our first time. our purchasing agent and our customer service representative were very understanding of our situation and made sure to answer all of our questions and alleviate any of our concerns. we felt very comfortable that we could communicate with them at any time no matter the situation. we were given a very approaching team which made the whole process enjoyable and memorable.

4.8
Verified Homeowner
Vacaville, CA, on Oct 05, 2020

I liked the care and consideration we were given by each member of staff and through the building process. In this difficult year of 2020, they found ways to get the job done.

5.0
Verified Homeowner
Vacaville, CA, on Oct 05, 2020

The frequency of updates and the excitement of the team gave me comfort and confidence.

4.8
Verified Homeowner
Vacaville, CA, on Sep 30, 2020

The customer service was personal and prompt. Very trustworthy and helped us navigate through a would-be stressful time.

4.7
Verified Homeowner
Vacaville, CA, on Aug 09, 2020

My family like the environment, the community as well. Its location near to our workplace, groceries, school. The community is very peaceful, the neighbors are very awesome.

5.0
Verified Homeowner
Vacaville, CA, on Jul 21, 2020

Nothing that I can think of!

4.8
Verified Homeowner
Vacaville, CA, on Jul 12, 2020

I liked how everything was done right and in a timely matter

5.0
Verified Homeowner
Vacaville, CA, on Jul 01, 2020

the people behind this deal is very professional, accommodating and knowledgeable about their jobs. especially [name removed], [name removed] and [name removed] who is very helpful from contract to move in. even though we are in this covid crisis they make everything possible..i'm just very thankful that for a first time buyer like me i'm not stress and i feel like everything is all set for my family...

5.0
Verified Homeowner
Vacaville, CA, on Apr 23, 2020

Questions and followups are dealt with in a timely manner. Always willing to accommodate and there to answer

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Vacaville, on Apr 01, 2021

Whatever that needs to be replaced is done quickly without too much hassle

4.7
Verified Homeowner
Vacaville, on Mar 14, 2021

Everything has been great.

5.0
Verified Homeowner
Vacaville, on Mar 05, 2021

Great communication

5.0
Verified Homeowner
Vacaville, on Feb 16, 2021

Superior customer service.

5.0
Verified Homeowner
Vacaville, on Feb 16, 2021

Quick responses from thoughtful staff have been great

5.0
Verified Homeowner
Vacaville, on Feb 06, 2021

I like that I haven’t had to use the warranty service to date.

5.0
Verified Homeowner
Vacaville, on Jan 18, 2021

Customer Care has been on point. [name removed] is doing a phenomenal job. I definitely appreciate her.

5.0
Verified Homeowner
Vacaville, on Jan 13, 2021

quick to respond to address issues/concerns and provide guidance.

5.0
Verified Homeowner
Vacaville, on Dec 31, 2020

fast and efficient

5.0
Verified Homeowner
Vacaville, on Dec 03, 2020

The time it takes to have repairs done but it’s Covid so it’s understandable.

5.0
Verified Homeowner
Vacaville, on Sep 12, 2020

Easy to talk to. Responds promptly

5.0
Verified Homeowner
Vacaville, on Aug 31, 2020

The fast response and professionalism of the warranty representative.

4.2
Verified Homeowner
Vacaville, on Jul 01, 2020

Customer care has been here for our needs each time we called. Thank you to a great team.

5.0
Verified Homeowner
Vacaville, on May 28, 2020

[name removed] has been the best. Even in this trying time with Covid-19, she still makes us feel a great sense of normalcy which is amazing. Her hard work and dedication to her home owners makes everything easier. She takes care of us no matter what is going on.

5.0
Verified Homeowner
Vacaville, on May 22, 2020

Timely updates and friendliness of our customer service rep

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Vacaville, on Jul 16, 2021

Everything was very smooth and everyone was very responsive to our needs.

4.5
Verified Homeowner
Vacaville, on Jul 16, 2021

Always responsive and helpful

5.0
Verified Homeowner
Vacaville, on Jun 01, 2021

Advertising a loft that was not an available option

5.0
Verified Homeowner
Vacaville, on May 20, 2021

I liked that they were there for all your needs.

5.0
Verified Homeowner
Vacaville, on Apr 30, 2021

The front yard choice of plants were not very good. Overall we are happy.

4.4
Verified Homeowner
Vacaville, on Feb 01, 2021

The customer service

4.6
Verified Homeowner
Vacaville, on Jan 14, 2021

The backyards not being level and not aware at signing

5.0
Verified Homeowner
Vacaville, on Dec 17, 2020

The New Home Company remains very professional and are always willing to be available when we need them. [name removed], [name removed] and the rest of the team are superheroes ?????? We have highly recommended them to the rest of the neighbors on the street and those looking to move into the area!

5.0
Verified Homeowner
Vacaville, on Oct 28, 2020

I enjoy the overall design and layout and amazed how quickly problems are addressed

4.9
Verified Homeowner
Vacaville, on Oct 05, 2020

Great customer service and assistance with everything. I particularly appreciated it as a brand new homeowner.

5.0
Verified Homeowner
Vacaville, on Sep 28, 2020

Customer service treats us like family

4.9
Verified Homeowner