Top Homebuilder Ratings & Reviews

The New Home Company

Seabluff @ Playa Vista

108 Homeowner Reviews Completed Jun 2019 - Nov 2020

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.6

Lender Experience

4.7

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.6

Installation & Workmanship

4.7

Community Profile

The New Home Company logo
BUILD A BETTER LIFE While wood and steel make for strong homes, the best homes are the ones built with heart. We recognize that our homes are a reflection of ourselves, and of our experiences and the people we have loved.

This is our legacy.

Our homes are an expression of the knowledge we have about how people want to live. For us they are individual works of art for the world to see and enjoy.

We hold ourselves to a higher standard. We demand more from ourselves. We care about how the home looks, feels and lives and why a particular piece of land was chosen. We care about the relationships with our craftsmen, our lenders, our neighbors. And we expect from them what we expect from ourselves – a belief that this process is as much about building a better life as it is about building a better home.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Playa Vista, on Aug 19, 2020

It is pleasure to work with all the staff, who are very responsive to our needs

4.9
Verified Homeowner
Playa Vista, on Jul 23, 2020

This our second review after 6 months of our purchase and we can only say that nothing has changed since our review but only gotten better.

5.0
Verified Homeowner
Playa Vista, on Jul 17, 2020

I haven't needed to use warranty service but the customer care has been responsive and helpful.

5.0
Verified Homeowner
Playa Vista, on May 13, 2020

I really enjoy working with [name removed]. He is always available for me whenever I call him any time of the day. He returns my call immediately and finds a solution for me. [name removed] helps me out with situations that is not part of his job description

4.2
Verified Homeowner
Playa Vista, on May 02, 2020

[name removed] services received even after purchasing the home from [name removed] at [name removed].

5.0
Verified Homeowner
Playa Vista, on Apr 05, 2020

[name removed] responsiveness and promptness in which our requests are answered

5.0
Verified Homeowner
Playa Vista, on Feb 29, 2020

The sales team was great and customer service, specifically [name removed], is amazing and a savior. We've had many issues with our home and [name removed] has always come through to help us find solutions.

4.2
Verified Homeowner
Playa Vista, on Feb 28, 2020

[name removed] is an incredible asset to the New Home Company. He has made our move to this new development seamless and addresses our concerns swiftly and with the utmost care and professionalism. He truly is the best part of our experience for he has made this place really feel like our home. He always has a smile on his face and treats us like family. We love [name removed]!

5.0
Verified Homeowner
Playa Vista, on Dec 05, 2019

[name removed] has been extremely helpful at times in need when we needed minor repairs and even over email.

3.0
Verified Homeowner
Playa Vista, on Nov 01, 2019

Very responsive and fixed all issues quickly

5.0
Verified Homeowner
Playa Vista, on Oct 31, 2019

New Home Company was very easy to work with and really tried to make things right if something went wrong and were more than willing to try and find a way to make us happy if a problem arose.

5.0
Verified Homeowner
Playa Vista, on Sep 26, 2019

The immediate response time to our issues and genuine care exhibited by [removed] is unparalleled. His customer service is amazing and he is a genuinely awesome person. We feel very lucky to have him.

5.0
Verified Homeowner
Playa Vista, on Sep 15, 2019

[removed] is diligent and always does his best to meet our expectations.

5.0
Verified Homeowner
Playa Vista, on Sep 14, 2019

What I liked the best about the service I received from purchasing a new home with you is the service and customer care I received from [removed]. [removed] listened to the issues I had and he resolved the problems promptly. I was very impressed with his immediate actions. I felt I could rely on him for any kind of problems I came across moving into my new home. For example when I had large long boxes from the window coverings packages I did not know where or how to trash them. [removed] said don’t worry. I’ll take care of it. And he did! If there was any problem in my new home [removed] was always there to fix it. I have purchased new homes in the past such as in Calabasas in a community called The Oaks. So I have had experiences of purchasing a new home and coming across problems with purchasing a new home. [removed] by far exceeds expectations

5.0
Verified Homeowner
Playa Vista, on Sep 04, 2019

[removed] was/is a godsend for us through the post move-in process. He is diligent, cares about our experience and does his best to not only meet expectations, but to also go above and beyond. I honestly cannot imagine going through the challenges we had without him - he was and continues to be amazing for us.

5.0
Verified Homeowner
Playa Vista, CA, on Sep 01, 2019

[removed]’s accommodating professionalism. He made me feel like I wasn’t on my own if something went wrong.

4.9
Verified Homeowner
Playa Vista, CA, on Aug 31, 2019

My entire experience from start to finish. Everyone was very helpful, explained the process and expectations. This was my first home purchase and iam very pleased with the customer service

5.0
Verified Homeowner
Playa Vista, CA, on Aug 30, 2019

Very good!

5.0
Verified Homeowner
Playa Vista, CA, on Aug 30, 2019

The most amazing staff ever! [removed], [removed] and [removed] are so extremely helpful, professional and the best people to work with. I would highly recommend them and I could not be happier with my experience.

5.0
Verified Homeowner
Playa Vista, CA, on Aug 02, 2019

Everything was smooth. Good communication. Excellent follow-up customer service to address any outlying construction items. Overall great experience.

5.0
Verified Homeowner
Playa Vista, CA, on Aug 02, 2019

I really enjoyed working with roger and [removed]. They have both been very helpful and accommodating to my needs. They were always there to any problems I came across from purchase to move in.

4.3
Verified Homeowner
Playa Vista, CA, on Jul 30, 2019

[removed] in the sales office and [removed] in the client service department have been great to work with. I appreciate the attention to my requests for assistance with maintenance issues in my unit.

4.2
Verified Homeowner
Playa Vista, CA, on Jul 23, 2019

The attitude of the people, from sales to post move-in, have been a pleasure to work with. They've been extremely helpful all steps of the way!

5.0
Verified Homeowner
Playa Vista, CA, on Jul 22, 2019

Was kept informed even when construction faced delays. [removed] and [removed] were solid professionals who went above and beyond many times.

5.0
Verified Homeowner
Playa Vista, CA, on Jul 20, 2019

Working with [removed], [removed] and [removed]!

3.9
Verified Homeowner
Playa Vista, CA, on Jul 18, 2019

Build quality of the unit and confidence that the new home company would deliver on its warranty regarding craftsmanship.

4.4
Verified Homeowner
Playa Vista, CA, on Jul 10, 2019

[removed] was excellent and responsive throughout. All the staff was warm and accommodating.

4.9
Verified Homeowner
Playa Vista, CA, on Jul 04, 2019

I really like the design and layout of my new home as well as the location. I appreciated being able to see the space (even though it was still under construction) before I put my deposit down and love that I am able to move into a brand new home.

4.3
Verified Homeowner
Playa Vista, CA, on Jul 01, 2019

Very easy. It was a wonderful process and the staff of New Home Company has been exceptional.

4.9
Verified Homeowner
Playa Vista, CA, on Jul 01, 2019

Responsive follow-up service.

5.0
Verified Homeowner
Playa Vista, CA, on Jun 25, 2019

Sales office reached us immediately when they released the units we were interested in and was able to purchase the one we wanted. Sales people are friendly and response was prompt.

4.6
Verified Homeowner
Playa Vista, CA, on Jun 14, 2019

Wonderful experience with our customer service representatives- [removed] and [removed]. They were kind and informative throughout the process.

4.4
Verified Homeowner
Playa Vista, CA, on Jun 14, 2019

The sales team was great throughout the process- from initial contract to our subsequent visits before closing. I also enjoyed the events that NH put together to help us meet our neighbors.

4.4
Verified Homeowner
Playa Vista, CA, on Jun 14, 2019

There are many problems occured

4.1
Verified Homeowner
Playa Vista, CA, on Jun 14, 2019

The sales team was very friendly, helpful, knowledgeable. We are first time home buyers. We started the process with [removed] (he was extremely helpful), and after he left [removed] & [removed] took over -- both have been SUPER friendly, take the time to get to know you and really care. After the move in, [removed] has been so on top of things. He is very responsive and gets back to me same day on things.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Playa Vista, CA, on Sep 01, 2019

[removed]’s accommodating professionalism. He made me feel like I wasn’t on my own if something went wrong.

4.9
Verified Homeowner
Playa Vista, CA, on Aug 31, 2019

My entire experience from start to finish. Everyone was very helpful, explained the process and expectations. This was my first home purchase and iam very pleased with the customer service

5.0
Verified Homeowner
Playa Vista, CA, on Aug 30, 2019

Very good!

5.0
Verified Homeowner
Playa Vista, CA, on Aug 30, 2019

The most amazing staff ever! [removed], [removed] and [removed] are so extremely helpful, professional and the best people to work with. I would highly recommend them and I could not be happier with my experience.

5.0
Verified Homeowner
Playa Vista, CA, on Aug 02, 2019

Everything was smooth. Good communication. Excellent follow-up customer service to address any outlying construction items. Overall great experience.

5.0
Verified Homeowner
Playa Vista, CA, on Aug 02, 2019

I really enjoyed working with roger and [removed]. They have both been very helpful and accommodating to my needs. They were always there to any problems I came across from purchase to move in.

4.3
Verified Homeowner
Playa Vista, CA, on Jul 30, 2019

[removed] in the sales office and [removed] in the client service department have been great to work with. I appreciate the attention to my requests for assistance with maintenance issues in my unit.

4.2
Verified Homeowner
Playa Vista, CA, on Jul 23, 2019

The attitude of the people, from sales to post move-in, have been a pleasure to work with. They've been extremely helpful all steps of the way!

5.0
Verified Homeowner
Playa Vista, CA, on Jul 22, 2019

Was kept informed even when construction faced delays. [removed] and [removed] were solid professionals who went above and beyond many times.

5.0
Verified Homeowner
Playa Vista, CA, on Jul 20, 2019

Working with [removed], [removed] and [removed]!

3.9
Verified Homeowner
Playa Vista, CA, on Jul 18, 2019

Build quality of the unit and confidence that the new home company would deliver on its warranty regarding craftsmanship.

4.4
Verified Homeowner
Playa Vista, CA, on Jul 10, 2019

[removed] was excellent and responsive throughout. All the staff was warm and accommodating.

4.9
Verified Homeowner
Playa Vista, CA, on Jul 04, 2019

I really like the design and layout of my new home as well as the location. I appreciated being able to see the space (even though it was still under construction) before I put my deposit down and love that I am able to move into a brand new home.

4.3
Verified Homeowner
Playa Vista, CA, on Jul 01, 2019

Very easy. It was a wonderful process and the staff of New Home Company has been exceptional.

4.9
Verified Homeowner
Playa Vista, CA, on Jul 01, 2019

Responsive follow-up service.

5.0
Verified Homeowner
Playa Vista, CA, on Jun 25, 2019

Sales office reached us immediately when they released the units we were interested in and was able to purchase the one we wanted. Sales people are friendly and response was prompt.

4.6
Verified Homeowner
Playa Vista, CA, on Jun 14, 2019

Wonderful experience with our customer service representatives- [removed] and [removed]. They were kind and informative throughout the process.

4.4
Verified Homeowner
Playa Vista, CA, on Jun 14, 2019

The sales team was great throughout the process- from initial contract to our subsequent visits before closing. I also enjoyed the events that NH put together to help us meet our neighbors.

4.4
Verified Homeowner
Playa Vista, CA, on Jun 14, 2019

There are many problems occured

4.1
Verified Homeowner
Playa Vista, CA, on Jun 14, 2019

The sales team was very friendly, helpful, knowledgeable. We are first time home buyers. We started the process with [removed] (he was extremely helpful), and after he left [removed] & [removed] took over -- both have been SUPER friendly, take the time to get to know you and really care. After the move in, [removed] has been so on top of things. He is very responsive and gets back to me same day on things.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Playa Vista, on Jul 23, 2020

This our second review after 6 months of our purchase and we can only say that nothing has changed since our review but only gotten better.

5.0
Verified Homeowner
Playa Vista, on Jul 17, 2020

I haven't needed to use warranty service but the customer care has been responsive and helpful.

5.0
Verified Homeowner
Playa Vista, on Apr 05, 2020

[name removed] responsiveness and promptness in which our requests are answered

5.0
Verified Homeowner
Playa Vista, on Dec 05, 2019

[name removed] has been extremely helpful at times in need when we needed minor repairs and even over email.

3.0
Verified Homeowner
Playa Vista, on Nov 01, 2019

Very responsive and fixed all issues quickly

5.0
Verified Homeowner
Playa Vista, on Oct 31, 2019

New Home Company was very easy to work with and really tried to make things right if something went wrong and were more than willing to try and find a way to make us happy if a problem arose.

5.0
Verified Homeowner
Playa Vista, on Sep 26, 2019

The immediate response time to our issues and genuine care exhibited by [removed] is unparalleled. His customer service is amazing and he is a genuinely awesome person. We feel very lucky to have him.

5.0
Verified Homeowner
Playa Vista, on Sep 15, 2019

[removed] is diligent and always does his best to meet our expectations.

5.0
Verified Homeowner
Playa Vista, on Sep 14, 2019

What I liked the best about the service I received from purchasing a new home with you is the service and customer care I received from [removed]. [removed] listened to the issues I had and he resolved the problems promptly. I was very impressed with his immediate actions. I felt I could rely on him for any kind of problems I came across moving into my new home. For example when I had large long boxes from the window coverings packages I did not know where or how to trash them. [removed] said don’t worry. I’ll take care of it. And he did! If there was any problem in my new home [removed] was always there to fix it. I have purchased new homes in the past such as in Calabasas in a community called The Oaks. So I have had experiences of purchasing a new home and coming across problems with purchasing a new home. [removed] by far exceeds expectations

5.0
Verified Homeowner
Playa Vista, on Sep 04, 2019

[removed] was/is a godsend for us through the post move-in process. He is diligent, cares about our experience and does his best to not only meet expectations, but to also go above and beyond. I honestly cannot imagine going through the challenges we had without him - he was and continues to be amazing for us.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Playa Vista, on Aug 19, 2020

It is pleasure to work with all the staff, who are very responsive to our needs

4.9
Verified Homeowner
Playa Vista, on May 13, 2020

I really enjoy working with [name removed]. He is always available for me whenever I call him any time of the day. He returns my call immediately and finds a solution for me. [name removed] helps me out with situations that is not part of his job description

4.2
Verified Homeowner
Playa Vista, on May 02, 2020

[name removed] services received even after purchasing the home from [name removed] at [name removed].

5.0
Verified Homeowner
Playa Vista, on Feb 29, 2020

The sales team was great and customer service, specifically [name removed], is amazing and a savior. We've had many issues with our home and [name removed] has always come through to help us find solutions.

4.2
Verified Homeowner
Playa Vista, on Feb 28, 2020

[name removed] is an incredible asset to the New Home Company. He has made our move to this new development seamless and addresses our concerns swiftly and with the utmost care and professionalism. He truly is the best part of our experience for he has made this place really feel like our home. He always has a smile on his face and treats us like family. We love [name removed]!

5.0
Verified Homeowner