Top Homebuilder Ratings & Reviews

The New Home Company

Seville @ Park Place

84 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.9
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

5.0

Home Personalization Experience

5.0

Lender Experience

5.0

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

5.0

Installation & Workmanship

4.9

SOLD OUT!

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Ontario, CA, on Dec 12, 2020

[name removed] sales team were very informative and helpful to pinpoint which home would best fit our family and lifestyle.

5.0
Verified Homeowner
Ontario, on Mar 04, 2021

I like the customer care experience.

5.0
Verified Homeowner
Ontario, on May 08, 2021

We have had multiple Air Condition issues with our new home. We had to schedule 5-6 appointments to get the issue resolved.

4.7
Verified Homeowner
Ontario, CA, on Nov 14, 2020

I like [name removed] new home company sale agent [name removed] and Customer service Person. [name removed] is very friendly and Professional. After purchase my home, your customer service guy, [name removed] always reply my questions and request quickly and professionally. Overall, I am very happy the home company customer service.

4.9
Verified Homeowner
Ontario, on Dec 13, 2020

Everyone was very friendly, responded quickly, and it was easy to put in maintenance requests.

5.0
Verified Homeowner
Ontario, on Mar 01, 2021

Your customer care, [name removed] are very professional and response customer’s request quickly. I feel good about his service. Thank you!

5.0
Verified Homeowner
Ontario, CA, on Nov 13, 2020

I liked everything throughout the process.

5.0
Verified Homeowner
Ontario, on Dec 08, 2020

I like that they have great quality in their homes.

5.0
Verified Homeowner
Ontario, on Feb 26, 2021

[name removed] has been there for us since day 1. He has helped us with our needs early after moving in. Since then we have needed any customer care helped. [name removed] has called us once a month to see how we are doing and always asks if there is anything we need. That says a lot about him and your company. We love our home and all that it provides for our family.

5.0
Verified Homeowner
Ontario, on Sep 22, 2020

It is my lovely home

5.0
Verified Homeowner
Ontario, on Oct 22, 2020

Quick response time and evaluation of the issues.

5.0
Verified Homeowner
Ontario, CA, on Oct 30, 2020

Liked how friendly, helpful, and caring everyone was. Made the decision to buy a lot easier. Everyone responded back fast.

5.0
Verified Homeowner
Ontario, on Sep 08, 2020

I’ve enjoyed that even after I purchased my home, [name removed] [name removed] [name removed] [name removed] employees (in particular Urielle) has made me feel I was more than just a sale. When I ask a question about the home, they immediately reply and help me with any issues I may have.

4.9
Verified Homeowner
Ontario, CA, on Sep 23, 2020

[name removed] quality inside and outside the home. Also, walk meeting rep [name removed] has been quite helpful for the home after we move in.

5.0
Verified Homeowner
Ontario, on Oct 20, 2020

I called and reported few things to be fixed, they respond quick and fix quick.

5.0
Verified Homeowner
Ontario, on Jun 24, 2020

[name removed], the Customer Service Manager has been the best since we moved into our home. He always helps us & is willing to make our home better.

5.0
Verified Homeowner
Ontario, CA, on Sep 12, 2020

I like that all the employees I had a chance to work with are very nice, patients and thorough with what they do especially [name removed] and [name removed]

5.0
Verified Homeowner
Ontario, on Sep 15, 2020

[name removed] customer service rep [name removed] has been great.He helps us very much and all the neighborhood says wonderful things about him.We are going to miss him once the community is completed.

5.0
Verified Homeowner
Ontario, on Jun 24, 2020

We love our home. [name removed] Sales team was very good to us and the home is built very good. Anything for our home was taken care of by the customer care [name removed]. [name removed] kitchen flooring, the lights and the cabinet doors/drawers in the kitchen. outside wall stucco need to be repaired

5.0
Verified Homeowner
Ontario, CA, on Aug 16, 2020

Very pleasant experience from contract through move in

5.0
Verified Homeowner
Ontario, on Aug 18, 2020

[name removed] [name removed] [name removed] [name removed] has gone above and beyond to help me make this new residence my home. [name removed] customer service has been more than i can wish for and better than the other two companies I have bought new builds from.

5.0
Verified Homeowner
Ontario, on Feb 28, 2020

I like the people that represent the new home company. I’ve always had a positive experience and their willingness to help.

5.0
Verified Homeowner
Ontario, on Jul 23, 2020

Quick responses

5.0
Verified Homeowner
Ontario, CA, on Aug 14, 2020

[name removed] was great from the start for our client. [name removed] construction team especially [name removed] the Orientation Manager helped us get a good home during the inspection meeting. [name removed] takes care of the home while no one is living in the home.

5.0
Verified Homeowner
Ontario, on Dec 03, 2019

As with most products, I think customer service is the key to a company's brand and customer loyalty. [name removed] buying process was wonderful with [name removed] who was so respectful and gave us all the time that we needed while we were looking to [name removed] from [name removed] [name removed] who hand-held us every step of the way until closing. After that, the great customer service continued with [name removed] who was excellent and so responsive with any minor problems that we encountered.

5.0
Verified Homeowner
Ontario, on May 14, 2020

[name removed] [name removed] [name removed] [name removed] is always there to answer any questions or address any concerns. I have not used any portion of the warranty service program, but am confident if needed, it would be available and any issues would be addressed immediately.

5.0
Verified Homeowner
Ontario, CA, on Aug 12, 2020

love the service from [name removed] the sales and [name removed] the construction guy.

5.0
Verified Homeowner
Ontario, on Nov 01, 2019

It is a quality construction to start with, and therefore there were minimum punch list items

4.9
Verified Homeowner
Ontario, on Dec 30, 2019

Nothing at all. Warranty services are intermittent at best. Unreliable response and worse, marking a request done when the issue wasn’t resolved.

2.8
Verified Homeowner
Ontario, CA, on Aug 08, 2020

How friendly the selling agent was

5.0
Verified Homeowner
Ontario, on Sep 14, 2019

[removed] is amazing! Whenever there is a concern or issue, he is quickly doing his best to offer a resolution.

5.0
Verified Homeowner
Ontario, on Oct 30, 2019

Everyone here at [removed] are real thoughtful and nice.

5.0
Verified Homeowner
Ontario, CA, on Jul 30, 2020

Loved the customer service provided by our Sales Agent [name removed]. She was extremely helpful and informative.

4.9
Verified Homeowner
Ontario, on Jul 30, 2019

[removed] always answers the phone or replies to the text messages very fast. He even came to our home on a Sunday night because water was coming out of the homes being built down the street.

5.0
Verified Homeowner
Ontario, on Oct 22, 2019

[removed] customer service rep [removed] has been good to our renters. A plumbing leak and dishwasher part broke. He called to plumber quickly and gave us the whirlpool number to help them quickly fix our problems.

5.0
Verified Homeowner
Ontario, CA, on May 20, 2020

everything is good

5.0
Verified Homeowner
Ontario, on Jul 01, 2019

[removed] fast response that I get from [removed]. He is always quick to respond with an email and/or text. I also like the fact that I can log into a portal and submit work orders from there.

5.0
Verified Homeowner
Ontario, on Oct 12, 2019

Everything

5.0
Verified Homeowner
Ontario, CA, on Apr 02, 2020

[name removed] attitude of the sales staff .

5.0
Verified Homeowner
Ontario, on May 04, 2019

[name removed] timely response to my inquires.

5.0
Verified Homeowner
Ontario, on Oct 12, 2019

This is my first property in the US. We have been buying properties in [removed] Kong an Indonesia. I must say the experience with buying property with TNHC has been the best experience. [removed] quality, the lay out, and the best of all is your people. [removed] building management in [removed] is by far the best!!! I have owned a few properties overseas, and although they did the job well there, but they are nothing compared to what your staffs here. Your building management has been always my first contact and although I did not have lots of problem with the house, but there are times where I have small problems that need to be fixed. I always contacted [removed] and he always responded immediately. [removed] and his teammates have taken care of me since the handover. I have nothing but compliments for them as they really take care of me beyond my expectations. I have to say they are your real assets. Because of their excellent service, rest assured you have gained one happy customer.

5.0
Verified Homeowner
Ontario, CA, on Mar 12, 2020

It was always so easy to get in contact with everyone. Everyone was very helpful and always responded quickly.

5.0
Verified Homeowner
Ontario, on Apr 29, 2019

Very responsive

5.0
Verified Homeowner
Ontario, on Sep 11, 2019

Everyone associated with [name removed] [name removed] [name removed] Co. has been very professional.

5.0
Verified Homeowner
Ontario, CA, on Feb 29, 2020

explain clearly

5.0
Verified Homeowner
Ontario, on Apr 11, 2019

[removed] was the person I spoke with if there any problem. He was very efficient in resolving any issue or questions that I had.

5.0
Verified Homeowner
Ontario, on Jul 19, 2019

Everyone we dealt with is very nice and very helpful

4.9
Verified Homeowner
Ontario, CA, on Feb 28, 2020

leticia really helped a lot with a smooth purchase~

5.0
Verified Homeowner
Ontario, on Apr 17, 2019

Associates are welcoming, professional, and take time to tend to the needs/questions of their buyers.

5.0
Verified Homeowner
Ontario, CA, on Jan 24, 2020

[name removed] entire [name removed] [name removed] [name removed] team was excellent and very attentive to all details. From the first time I stepped into the sales office [name removed] provided exceptional customer service. Throughout the home buying process her team associate [name removed] also provided outstanding customer service when [name removed] was out of office. All my questions and concerns were answered promptly, and the entire team was always pro-active in ensuring I was satisfied and content throughout the home buying process. [name removed] even took me out to the construction site to explain to me the framing, plumbing, foundation, and structure integrity of the home; which really put me at ease knowing that I was purchasing a quality home. [name removed] was excellent in always providing all documentation, manuals, pamphlets, and brochures well in advance so I may have ample time in reading all documents. [name removed] always answered all my questions to my satisfaction and if she didn’t have an answer for me immediately, she would have an answer for me by the following day. [name removed] the Vice President of sales really went above and beyond in meeting all my requests; and let me tell you I had some very unusual requests. [name removed] provided key documentation from the City of Ontario ensuring my piece of mind in the purchasing of the home. [name removed] at all times responded promptly to all my emails and was very professional in his mannerisms. Last but not least, [name removed] did a remarkable job in showing me the house and explaining all details during the orientation and House to [name removed]. [name removed] is very knowledgeable in what he does and always has a very professional presence. It turns out [name removed] and myself even graduated from the same university. [name removed] [name removed] [name removed] [name removed] team made buying a new construction home effortless and trouble free. They were always there when I needed them to answer my questions and at all times were working together to meet my requests.

4.7
Verified Homeowner
Ontario, CA, on Jan 23, 2020

Everyone I met was very nice and helpful. [name removed] people were the best in my opinion as well as the home itself.

5.0
Verified Homeowner
Ontario, CA, on Jan 22, 2020

The sells are friendly and helpful, especially Michael helps a lot. Thank you so much New Home team gives me a perfect home.

5.0
Verified Homeowner
Ontario, CA, on Nov 01, 2019

[removed] and [removed] made my experience buying so easy and pleasant. I thoroughly enjoyed speaking to them and they were always so welcoming.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Ontario, CA, on Dec 12, 2020

[name removed] sales team were very informative and helpful to pinpoint which home would best fit our family and lifestyle.

5.0
Verified Homeowner
Ontario, CA, on Nov 14, 2020

I like [name removed] new home company sale agent [name removed] and Customer service Person. [name removed] is very friendly and Professional. After purchase my home, your customer service guy, [name removed] always reply my questions and request quickly and professionally. Overall, I am very happy the home company customer service.

4.9
Verified Homeowner
Ontario, CA, on Nov 13, 2020

I liked everything throughout the process.

5.0
Verified Homeowner
Ontario, CA, on Oct 30, 2020

Liked how friendly, helpful, and caring everyone was. Made the decision to buy a lot easier. Everyone responded back fast.

5.0
Verified Homeowner
Ontario, CA, on Sep 23, 2020

[name removed] quality inside and outside the home. Also, walk meeting rep [name removed] has been quite helpful for the home after we move in.

5.0
Verified Homeowner
Ontario, CA, on Sep 12, 2020

I like that all the employees I had a chance to work with are very nice, patients and thorough with what they do especially [name removed] and [name removed]

5.0
Verified Homeowner
Ontario, CA, on Aug 16, 2020

Very pleasant experience from contract through move in

5.0
Verified Homeowner
Ontario, CA, on Aug 14, 2020

[name removed] was great from the start for our client. [name removed] construction team especially [name removed] the Orientation Manager helped us get a good home during the inspection meeting. [name removed] takes care of the home while no one is living in the home.

5.0
Verified Homeowner
Ontario, CA, on Aug 12, 2020

love the service from [name removed] the sales and [name removed] the construction guy.

5.0
Verified Homeowner
Ontario, CA, on Aug 08, 2020

How friendly the selling agent was

5.0
Verified Homeowner
Ontario, CA, on Jul 30, 2020

Loved the customer service provided by our Sales Agent [name removed]. She was extremely helpful and informative.

4.9
Verified Homeowner
Ontario, CA, on May 20, 2020

everything is good

5.0
Verified Homeowner
Ontario, CA, on Apr 02, 2020

[name removed] attitude of the sales staff .

5.0
Verified Homeowner
Ontario, CA, on Mar 12, 2020

It was always so easy to get in contact with everyone. Everyone was very helpful and always responded quickly.

5.0
Verified Homeowner
Ontario, CA, on Feb 29, 2020

explain clearly

5.0
Verified Homeowner
Ontario, CA, on Feb 28, 2020

leticia really helped a lot with a smooth purchase~

5.0
Verified Homeowner
Ontario, CA, on Jan 24, 2020

[name removed] entire [name removed] [name removed] [name removed] team was excellent and very attentive to all details. From the first time I stepped into the sales office [name removed] provided exceptional customer service. Throughout the home buying process her team associate [name removed] also provided outstanding customer service when [name removed] was out of office. All my questions and concerns were answered promptly, and the entire team was always pro-active in ensuring I was satisfied and content throughout the home buying process. [name removed] even took me out to the construction site to explain to me the framing, plumbing, foundation, and structure integrity of the home; which really put me at ease knowing that I was purchasing a quality home. [name removed] was excellent in always providing all documentation, manuals, pamphlets, and brochures well in advance so I may have ample time in reading all documents. [name removed] always answered all my questions to my satisfaction and if she didn’t have an answer for me immediately, she would have an answer for me by the following day. [name removed] the Vice President of sales really went above and beyond in meeting all my requests; and let me tell you I had some very unusual requests. [name removed] provided key documentation from the City of Ontario ensuring my piece of mind in the purchasing of the home. [name removed] at all times responded promptly to all my emails and was very professional in his mannerisms. Last but not least, [name removed] did a remarkable job in showing me the house and explaining all details during the orientation and House to [name removed]. [name removed] is very knowledgeable in what he does and always has a very professional presence. It turns out [name removed] and myself even graduated from the same university. [name removed] [name removed] [name removed] [name removed] team made buying a new construction home effortless and trouble free. They were always there when I needed them to answer my questions and at all times were working together to meet my requests.

4.7
Verified Homeowner
Ontario, CA, on Jan 23, 2020

Everyone I met was very nice and helpful. [name removed] people were the best in my opinion as well as the home itself.

5.0
Verified Homeowner
Ontario, CA, on Jan 22, 2020

The sells are friendly and helpful, especially Michael helps a lot. Thank you so much New Home team gives me a perfect home.

5.0
Verified Homeowner
Ontario, CA, on Nov 01, 2019

[removed] and [removed] made my experience buying so easy and pleasant. I thoroughly enjoyed speaking to them and they were always so welcoming.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Ontario, on Mar 04, 2021

I like the customer care experience.

5.0
Verified Homeowner
Ontario, on Mar 01, 2021

Your customer care, [name removed] are very professional and response customer’s request quickly. I feel good about his service. Thank you!

5.0
Verified Homeowner
Ontario, on Feb 26, 2021

[name removed] has been there for us since day 1. He has helped us with our needs early after moving in. Since then we have needed any customer care helped. [name removed] has called us once a month to see how we are doing and always asks if there is anything we need. That says a lot about him and your company. We love our home and all that it provides for our family.

5.0
Verified Homeowner
Ontario, on Oct 22, 2020

Quick response time and evaluation of the issues.

5.0
Verified Homeowner
Ontario, on Oct 20, 2020

I called and reported few things to be fixed, they respond quick and fix quick.

5.0
Verified Homeowner
Ontario, on Sep 15, 2020

[name removed] customer service rep [name removed] has been great.He helps us very much and all the neighborhood says wonderful things about him.We are going to miss him once the community is completed.

5.0
Verified Homeowner
Ontario, on Aug 18, 2020

[name removed] [name removed] [name removed] [name removed] has gone above and beyond to help me make this new residence my home. [name removed] customer service has been more than i can wish for and better than the other two companies I have bought new builds from.

5.0
Verified Homeowner
Ontario, on Jul 23, 2020

Quick responses

5.0
Verified Homeowner
Ontario, on May 14, 2020

[name removed] [name removed] [name removed] [name removed] is always there to answer any questions or address any concerns. I have not used any portion of the warranty service program, but am confident if needed, it would be available and any issues would be addressed immediately.

5.0
Verified Homeowner
Ontario, on Dec 30, 2019

Nothing at all. Warranty services are intermittent at best. Unreliable response and worse, marking a request done when the issue wasn’t resolved.

2.8
Verified Homeowner
Ontario, on Sep 14, 2019

[removed] is amazing! Whenever there is a concern or issue, he is quickly doing his best to offer a resolution.

5.0
Verified Homeowner
Ontario, on Jul 30, 2019

[removed] always answers the phone or replies to the text messages very fast. He even came to our home on a Sunday night because water was coming out of the homes being built down the street.

5.0
Verified Homeowner
Ontario, on Jul 01, 2019

[removed] fast response that I get from [removed]. He is always quick to respond with an email and/or text. I also like the fact that I can log into a portal and submit work orders from there.

5.0
Verified Homeowner
Ontario, on May 04, 2019

[name removed] timely response to my inquires.

5.0
Verified Homeowner
Ontario, on Apr 29, 2019

Very responsive

5.0
Verified Homeowner
Ontario, on Apr 11, 2019

[removed] was the person I spoke with if there any problem. He was very efficient in resolving any issue or questions that I had.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Ontario, on May 08, 2021

We have had multiple Air Condition issues with our new home. We had to schedule 5-6 appointments to get the issue resolved.

4.7
Verified Homeowner
Ontario, on Dec 13, 2020

Everyone was very friendly, responded quickly, and it was easy to put in maintenance requests.

5.0
Verified Homeowner
Ontario, on Dec 08, 2020

I like that they have great quality in their homes.

5.0
Verified Homeowner
Ontario, on Sep 22, 2020

It is my lovely home

5.0
Verified Homeowner
Ontario, on Sep 08, 2020

I’ve enjoyed that even after I purchased my home, [name removed] [name removed] [name removed] [name removed] employees (in particular Urielle) has made me feel I was more than just a sale. When I ask a question about the home, they immediately reply and help me with any issues I may have.

4.9
Verified Homeowner
Ontario, on Jun 24, 2020

[name removed], the Customer Service Manager has been the best since we moved into our home. He always helps us & is willing to make our home better.

5.0
Verified Homeowner
Ontario, on Jun 24, 2020

We love our home. [name removed] Sales team was very good to us and the home is built very good. Anything for our home was taken care of by the customer care [name removed]. [name removed] kitchen flooring, the lights and the cabinet doors/drawers in the kitchen. outside wall stucco need to be repaired

5.0
Verified Homeowner
Ontario, on Feb 28, 2020

I like the people that represent the new home company. I’ve always had a positive experience and their willingness to help.

5.0
Verified Homeowner
Ontario, on Dec 03, 2019

As with most products, I think customer service is the key to a company's brand and customer loyalty. [name removed] buying process was wonderful with [name removed] who was so respectful and gave us all the time that we needed while we were looking to [name removed] from [name removed] [name removed] who hand-held us every step of the way until closing. After that, the great customer service continued with [name removed] who was excellent and so responsive with any minor problems that we encountered.

5.0
Verified Homeowner
Ontario, on Nov 01, 2019

It is a quality construction to start with, and therefore there were minimum punch list items

4.9
Verified Homeowner
Ontario, on Oct 30, 2019

Everyone here at [removed] are real thoughtful and nice.

5.0
Verified Homeowner
Ontario, on Oct 22, 2019

[removed] customer service rep [removed] has been good to our renters. A plumbing leak and dishwasher part broke. He called to plumber quickly and gave us the whirlpool number to help them quickly fix our problems.

5.0
Verified Homeowner
Ontario, on Oct 12, 2019

Everything

5.0
Verified Homeowner
Ontario, on Oct 12, 2019

This is my first property in the US. We have been buying properties in [removed] Kong an Indonesia. I must say the experience with buying property with TNHC has been the best experience. [removed] quality, the lay out, and the best of all is your people. [removed] building management in [removed] is by far the best!!! I have owned a few properties overseas, and although they did the job well there, but they are nothing compared to what your staffs here. Your building management has been always my first contact and although I did not have lots of problem with the house, but there are times where I have small problems that need to be fixed. I always contacted [removed] and he always responded immediately. [removed] and his teammates have taken care of me since the handover. I have nothing but compliments for them as they really take care of me beyond my expectations. I have to say they are your real assets. Because of their excellent service, rest assured you have gained one happy customer.

5.0
Verified Homeowner
Ontario, on Sep 11, 2019

Everyone associated with [name removed] [name removed] [name removed] Co. has been very professional.

5.0
Verified Homeowner
Ontario, on Jul 19, 2019

Everyone we dealt with is very nice and very helpful

4.9
Verified Homeowner
Ontario, on Apr 17, 2019

Associates are welcoming, professional, and take time to tend to the needs/questions of their buyers.

5.0
Verified Homeowner