Overall Satisfaction
Community Profile
This is our legacy.
Our homes are an expression of the knowledge we have about how people want to live. For us they are individual works of art for the world to see and enjoy.
We hold ourselves to a higher standard. We demand more from ourselves. We care about how the home looks, feels and lives and why a particular piece of land was chosen. We care about the relationships with our craftsmen, our lenders, our neighbors. And we expect from them what we expect from ourselves – a belief that this process is as much about building a better life as it is about building a better home.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Ontario, on Oct 20, 2020
I called and reported few things to be fixed, they respond quick and fix quick.
Ontario, on Sep 15, 2020
[name removed] customer service rep [name removed] has been great.He helps us very much and all the neighborhood says wonderful things about him.We are going to miss him once the community is completed.
Ontario, on Sep 08, 2020
I’ve enjoyed that even after I purchased my home, [name removed] [name removed] [name removed] [name removed] employees (in particular Urielle) has made me feel I was more than just a sale. When I ask a question about the home, they immediately reply and help me with any issues I may have.
Ontario, on Aug 18, 2020
[name removed] [name removed] [name removed] [name removed] has gone above and beyond to help me make this new residence my home. [name removed] customer service has been more than i can wish for and better than the other two companies I have bought new builds from.
Ontario, on Jun 24, 2020
[name removed], the Customer Service Manager has been the best since we moved into our home. He always helps us & is willing to make our home better.
Ontario, on Jun 24, 2020
We love our home. [name removed] Sales team was very good to us and the home is built very good. Anything for our home was taken care of by the customer care [name removed]. [name removed] kitchen flooring, the lights and the cabinet doors/drawers in the kitchen. outside wall stucco need to be repaired
Ontario, on May 14, 2020
[name removed] [name removed] [name removed] [name removed] is always there to answer any questions or address any concerns. I have not used any portion of the warranty service program, but am confident if needed, it would be available and any issues would be addressed immediately.
Ontario, CA, on Mar 12, 2020
It was always so easy to get in contact with everyone. Everyone was very helpful and always responded quickly.
Ontario, on Feb 28, 2020
I like the people that represent the new home company. I’ve always had a positive experience and their willingness to help.
Ontario, CA, on Jan 24, 2020
[name removed] entire [name removed] [name removed] [name removed] team was excellent and very attentive to all details. From the first time I stepped into the sales office [name removed] provided exceptional customer service. Throughout the home buying process her team associate [name removed] also provided outstanding customer service when [name removed] was out of office. All my questions and concerns were answered promptly, and the entire team was always pro-active in ensuring I was satisfied and content throughout the home buying process. [name removed] even took me out to the construction site to explain to me the framing, plumbing, foundation, and structure integrity of the home; which really put me at ease knowing that I was purchasing a quality home. [name removed] was excellent in always providing all documentation, manuals, pamphlets, and brochures well in advance so I may have ample time in reading all documents. [name removed] always answered all my questions to my satisfaction and if she didn’t have an answer for me immediately, she would have an answer for me by the following day. [name removed] the Vice President of sales really went above and beyond in meeting all my requests; and let me tell you I had some very unusual requests. [name removed] provided key documentation from the City of Ontario ensuring my piece of mind in the purchasing of the home. [name removed] at all times responded promptly to all my emails and was very professional in his mannerisms. Last but not least, [name removed] did a remarkable job in showing me the house and explaining all details during the orientation and House to [name removed]. [name removed] is very knowledgeable in what he does and always has a very professional presence. It turns out [name removed] and myself even graduated from the same university. [name removed] [name removed] [name removed] [name removed] team made buying a new construction home effortless and trouble free. They were always there when I needed them to answer my questions and at all times were working together to meet my requests.
Ontario, CA, on Jan 23, 2020
Everyone I met was very nice and helpful. [name removed] people were the best in my opinion as well as the home itself.
Ontario, CA, on Jan 22, 2020
The sells are friendly and helpful, especially Michael helps a lot. Thank you so much New Home team gives me a perfect home.
Ontario, on Dec 30, 2019
Nothing at all. Warranty services are intermittent at best. Unreliable response and worse, marking a request done when the issue wasn’t resolved.
Ontario, on Dec 03, 2019
As with most products, I think customer service is the key to a company's brand and customer loyalty. [name removed] buying process was wonderful with [name removed] who was so respectful and gave us all the time that we needed while we were looking to [name removed] from [name removed] [name removed] who hand-held us every step of the way until closing. After that, the great customer service continued with [name removed] who was excellent and so responsive with any minor problems that we encountered.
Ontario, on Nov 01, 2019
It is a quality construction to start with, and therefore there were minimum punch list items
Ontario, CA, on Nov 01, 2019
[removed] and [removed] made my experience buying so easy and pleasant. I thoroughly enjoyed speaking to them and they were always so welcoming.
Ontario, on Oct 30, 2019
Everyone here at [removed] are real thoughtful and nice.
Ontario, on Oct 22, 2019
[removed] customer service rep [removed] has been good to our renters. A plumbing leak and dishwasher part broke. He called to plumber quickly and gave us the whirlpool number to help them quickly fix our problems.
Ontario, on Oct 12, 2019
This is my first property in the US. We have been buying properties in [removed] Kong an Indonesia. I must say the experience with buying property with TNHC has been the best experience. [removed] quality, the lay out, and the best of all is your people. [removed] building management in [removed] is by far the best!!! I have owned a few properties overseas, and although they did the job well there, but they are nothing compared to what your staffs here. Your building management has been always my first contact and although I did not have lots of problem with the house, but there are times where I have small problems that need to be fixed. I always contacted [removed] and he always responded immediately. [removed] and his teammates have taken care of me since the handover. I have nothing but compliments for them as they really take care of me beyond my expectations. I have to say they are your real assets. Because of their excellent service, rest assured you have gained one happy customer.
Ontario, CA, on Sep 19, 2019
[removed] and [removed] were very detailed and accommodating.
Ontario, on Sep 14, 2019
[removed] is amazing! Whenever there is a concern or issue, he is quickly doing his best to offer a resolution.
Ontario, CA, on Sep 13, 2019
[removed] sales team was knowledgeable, caring and trustworthy. They even said the service careman would take care of anything for us & he has.
Ontario, on Sep 11, 2019
Everyone associated with [name removed] [name removed] [name removed] Co. has been very professional.
Ontario, CA, on Aug 21, 2019
The sales teams warm welcome and open communications to answer any questions we had though the process. Even our walk through with [removed] was amazing. The team willingly made sure we were comfortable through it all.
Ontario, on Jul 30, 2019
[removed] always answers the phone or replies to the text messages very fast. He even came to our home on a Sunday night because water was coming out of the homes being built down the street.
Ontario, on Jul 19, 2019
Everyone we dealt with is very nice and very helpful
Ontario, on Jul 01, 2019
[removed] fast response that I get from [removed]. He is always quick to respond with an email and/or text. I also like the fact that I can log into a portal and submit work orders from there.
Ontario, CA, on Jun 19, 2019
[removed] and [removed] were very helpful from the moment we walked in to see the models. [removed] went above and beyond. We only had a few minutes before closing time, but she did not hesitate one bit to welcome us in to view the models. Her knowledge about the home and the from the ground up was impressive. We received such a strong support from beginning to end with [removed] [removed] [removed] [removed]. [removed] final walk troughs were very insightful with [removed]. I felt at ease knowing I purchased a great quality home. He was very precise in his knowledge. I have highly recommended a few friends to [removed] at [removed] [removed].
Ontario, CA, on Jun 14, 2019
I enjoyed the staff ([removed], [removed], AND [removed])!! From the very instant we decided to inquire about making purchase their team was amazing! Both in professionalism and in creativity to make this home buying experience as joyful as it was. [removed] has remained a constant person to lean on for SO many reasons, and always available to help!! This is my 2nd brand new home I have purchased, and I would (if had the chance) buy another home specifically from this builder again!!
Ontario, CA, on May 15, 2019
[removed] welcoming, friendliness and fast response time. From [removed] and [removed] who showed us the home and helped us with the paperwork to [removed] who was so responsive with questions and any problems that needed to be fixed.
Ontario, on Apr 17, 2019
Associates are welcoming, professional, and take time to tend to the needs/questions of their buyers.
Ontario, on Apr 11, 2019
[removed] was the person I spoke with if there any problem. He was very efficient in resolving any issue or questions that I had.
Ontario, CA, on Jan 24, 2019
Everything about this experience has been positive! [removed] sales team is knowledgeable, thoughtful and helpful while the builders and their entire team are diligent and utilize expertise in completing an excellent home!
Ontario, CA, on Jan 09, 2019
Everyone involved with selling of our home [removed], [removed], [removed], [removed], were fantastic and very professional. [removed] y really helped in making our home buying process go along smoothly. I'm grateful to all of them.
Ontario, CA, on Dec 25, 2018
I love the layout of model 2. [removed] upgrades were done exactly like we wanted. [removed] sales, [removed] always update us. And during the walk through, the customer service, [removed] were one of the most helpful and knew his job so well. [removed] after sales service is excellent. I strongly believe we have picked the right builder. Quality is very good too.
Ontario, CA, on Dec 22, 2018
[removed] sale office staff was extremely friendly and helpful and the Move in customer rep was very attentive by addressing any correction immediately. [removed] did an excellent job at providing an outstanding customer care.
Ontario, CA, on Dec 01, 2018
We got the best service from your agent [removed] and [removed] for the contract. And, an excellent service from [removed] and team for our move in.
Ontario, CA, on Aug 07, 2018
Every representative on the team was professional, informative, and customer-centered.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Ontario, CA, on Mar 12, 2020
It was always so easy to get in contact with everyone. Everyone was very helpful and always responded quickly.
Ontario, CA, on Jan 24, 2020
[name removed] entire [name removed] [name removed] [name removed] team was excellent and very attentive to all details. From the first time I stepped into the sales office [name removed] provided exceptional customer service. Throughout the home buying process her team associate [name removed] also provided outstanding customer service when [name removed] was out of office. All my questions and concerns were answered promptly, and the entire team was always pro-active in ensuring I was satisfied and content throughout the home buying process. [name removed] even took me out to the construction site to explain to me the framing, plumbing, foundation, and structure integrity of the home; which really put me at ease knowing that I was purchasing a quality home. [name removed] was excellent in always providing all documentation, manuals, pamphlets, and brochures well in advance so I may have ample time in reading all documents. [name removed] always answered all my questions to my satisfaction and if she didn’t have an answer for me immediately, she would have an answer for me by the following day. [name removed] the Vice President of sales really went above and beyond in meeting all my requests; and let me tell you I had some very unusual requests. [name removed] provided key documentation from the City of Ontario ensuring my piece of mind in the purchasing of the home. [name removed] at all times responded promptly to all my emails and was very professional in his mannerisms. Last but not least, [name removed] did a remarkable job in showing me the house and explaining all details during the orientation and House to [name removed]. [name removed] is very knowledgeable in what he does and always has a very professional presence. It turns out [name removed] and myself even graduated from the same university. [name removed] [name removed] [name removed] [name removed] team made buying a new construction home effortless and trouble free. They were always there when I needed them to answer my questions and at all times were working together to meet my requests.
Ontario, CA, on Jan 23, 2020
Everyone I met was very nice and helpful. [name removed] people were the best in my opinion as well as the home itself.
Ontario, CA, on Jan 22, 2020
The sells are friendly and helpful, especially Michael helps a lot. Thank you so much New Home team gives me a perfect home.
Ontario, CA, on Nov 01, 2019
[removed] and [removed] made my experience buying so easy and pleasant. I thoroughly enjoyed speaking to them and they were always so welcoming.
Ontario, CA, on Sep 19, 2019
[removed] and [removed] were very detailed and accommodating.
Ontario, CA, on Sep 13, 2019
[removed] sales team was knowledgeable, caring and trustworthy. They even said the service careman would take care of anything for us & he has.
Ontario, CA, on Aug 21, 2019
The sales teams warm welcome and open communications to answer any questions we had though the process. Even our walk through with [removed] was amazing. The team willingly made sure we were comfortable through it all.
Ontario, CA, on Jun 19, 2019
[removed] and [removed] were very helpful from the moment we walked in to see the models. [removed] went above and beyond. We only had a few minutes before closing time, but she did not hesitate one bit to welcome us in to view the models. Her knowledge about the home and the from the ground up was impressive. We received such a strong support from beginning to end with [removed] [removed] [removed] [removed]. [removed] final walk troughs were very insightful with [removed]. I felt at ease knowing I purchased a great quality home. He was very precise in his knowledge. I have highly recommended a few friends to [removed] at [removed] [removed].
Ontario, CA, on Jun 14, 2019
I enjoyed the staff ([removed], [removed], AND [removed])!! From the very instant we decided to inquire about making purchase their team was amazing! Both in professionalism and in creativity to make this home buying experience as joyful as it was. [removed] has remained a constant person to lean on for SO many reasons, and always available to help!! This is my 2nd brand new home I have purchased, and I would (if had the chance) buy another home specifically from this builder again!!
Ontario, CA, on May 15, 2019
[removed] welcoming, friendliness and fast response time. From [removed] and [removed] who showed us the home and helped us with the paperwork to [removed] who was so responsive with questions and any problems that needed to be fixed.
Ontario, CA, on Jan 24, 2019
Everything about this experience has been positive! [removed] sales team is knowledgeable, thoughtful and helpful while the builders and their entire team are diligent and utilize expertise in completing an excellent home!
Ontario, CA, on Jan 09, 2019
Everyone involved with selling of our home [removed], [removed], [removed], [removed], were fantastic and very professional. [removed] y really helped in making our home buying process go along smoothly. I'm grateful to all of them.
Ontario, CA, on Dec 25, 2018
I love the layout of model 2. [removed] upgrades were done exactly like we wanted. [removed] sales, [removed] always update us. And during the walk through, the customer service, [removed] were one of the most helpful and knew his job so well. [removed] after sales service is excellent. I strongly believe we have picked the right builder. Quality is very good too.
Ontario, CA, on Dec 22, 2018
[removed] sale office staff was extremely friendly and helpful and the Move in customer rep was very attentive by addressing any correction immediately. [removed] did an excellent job at providing an outstanding customer care.
Ontario, CA, on Dec 01, 2018
We got the best service from your agent [removed] and [removed] for the contract. And, an excellent service from [removed] and team for our move in.
Ontario, CA, on Aug 07, 2018
Every representative on the team was professional, informative, and customer-centered.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Ontario, on Oct 20, 2020
I called and reported few things to be fixed, they respond quick and fix quick.
Ontario, on Sep 15, 2020
[name removed] customer service rep [name removed] has been great.He helps us very much and all the neighborhood says wonderful things about him.We are going to miss him once the community is completed.
Ontario, on Aug 18, 2020
[name removed] [name removed] [name removed] [name removed] has gone above and beyond to help me make this new residence my home. [name removed] customer service has been more than i can wish for and better than the other two companies I have bought new builds from.
Ontario, on May 14, 2020
[name removed] [name removed] [name removed] [name removed] is always there to answer any questions or address any concerns. I have not used any portion of the warranty service program, but am confident if needed, it would be available and any issues would be addressed immediately.
Ontario, on Dec 30, 2019
Nothing at all. Warranty services are intermittent at best. Unreliable response and worse, marking a request done when the issue wasn’t resolved.
Ontario, on Sep 14, 2019
[removed] is amazing! Whenever there is a concern or issue, he is quickly doing his best to offer a resolution.
Ontario, on Jul 30, 2019
[removed] always answers the phone or replies to the text messages very fast. He even came to our home on a Sunday night because water was coming out of the homes being built down the street.
Ontario, on Jul 01, 2019
[removed] fast response that I get from [removed]. He is always quick to respond with an email and/or text. I also like the fact that I can log into a portal and submit work orders from there.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Ontario, on Sep 08, 2020
I’ve enjoyed that even after I purchased my home, [name removed] [name removed] [name removed] [name removed] employees (in particular Urielle) has made me feel I was more than just a sale. When I ask a question about the home, they immediately reply and help me with any issues I may have.
Ontario, on Jun 24, 2020
[name removed], the Customer Service Manager has been the best since we moved into our home. He always helps us & is willing to make our home better.
Ontario, on Jun 24, 2020
We love our home. [name removed] Sales team was very good to us and the home is built very good. Anything for our home was taken care of by the customer care [name removed]. [name removed] kitchen flooring, the lights and the cabinet doors/drawers in the kitchen. outside wall stucco need to be repaired
Ontario, on Feb 28, 2020
I like the people that represent the new home company. I’ve always had a positive experience and their willingness to help.
Ontario, on Dec 03, 2019
As with most products, I think customer service is the key to a company's brand and customer loyalty. [name removed] buying process was wonderful with [name removed] who was so respectful and gave us all the time that we needed while we were looking to [name removed] from [name removed] [name removed] who hand-held us every step of the way until closing. After that, the great customer service continued with [name removed] who was excellent and so responsive with any minor problems that we encountered.
Ontario, on Nov 01, 2019
It is a quality construction to start with, and therefore there were minimum punch list items
Ontario, on Oct 30, 2019
Everyone here at [removed] are real thoughtful and nice.
Ontario, on Oct 22, 2019
[removed] customer service rep [removed] has been good to our renters. A plumbing leak and dishwasher part broke. He called to plumber quickly and gave us the whirlpool number to help them quickly fix our problems.
Ontario, on Oct 12, 2019
This is my first property in the US. We have been buying properties in [removed] Kong an Indonesia. I must say the experience with buying property with TNHC has been the best experience. [removed] quality, the lay out, and the best of all is your people. [removed] building management in [removed] is by far the best!!! I have owned a few properties overseas, and although they did the job well there, but they are nothing compared to what your staffs here. Your building management has been always my first contact and although I did not have lots of problem with the house, but there are times where I have small problems that need to be fixed. I always contacted [removed] and he always responded immediately. [removed] and his teammates have taken care of me since the handover. I have nothing but compliments for them as they really take care of me beyond my expectations. I have to say they are your real assets. Because of their excellent service, rest assured you have gained one happy customer.
Ontario, on Sep 11, 2019
Everyone associated with [name removed] [name removed] [name removed] Co. has been very professional.
Ontario, on Jul 19, 2019
Everyone we dealt with is very nice and very helpful