Overall Satisfaction
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Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Ontario, CA, on Dec 12, 2020
[name removed] sales team were very informative and helpful to pinpoint which home would best fit our family and lifestyle.
Ontario, on Oct 19, 2021
I like the quality of the home and customer service.
Ontario, CA, on Nov 14, 2020
I like [name removed] new home company sale agent [name removed] and Customer service Person. [name removed] is very friendly and Professional. After purchase my home, your customer service guy, [name removed] always reply my questions and request quickly and professionally. Overall, I am very happy the home company customer service.
Ontario, on Mar 01, 2021
Your customer care, [name removed] are very professional and response customer’s request quickly. I feel good about his service. Thank you!
Ontario, on Feb 26, 2021
[name removed] has been there for us since day 1. He has helped us with our needs early after moving in. Since then we have needed any customer care helped. [name removed] has called us once a month to see how we are doing and always asks if there is anything we need. That says a lot about him and your company. We love our home and all that it provides for our family.
Ontario, on May 08, 2021
We have had multiple Air Condition issues with our new home. We had to schedule 5-6 appointments to get the issue resolved.
Ontario, CA, on Oct 30, 2020
Liked how friendly, helpful, and caring everyone was. Made the decision to buy a lot easier. Everyone responded back fast.
Ontario, on Dec 13, 2020
Everyone was very friendly, responded quickly, and it was easy to put in maintenance requests.
Ontario, CA, on Sep 23, 2020
[name removed] quality inside and outside the home. Also, walk meeting rep [name removed] has been quite helpful for the home after we move in.
Ontario, on Oct 20, 2020
I called and reported few things to be fixed, they respond quick and fix quick.
Ontario, CA, on Sep 12, 2020
I like that all the employees I had a chance to work with are very nice, patients and thorough with what they do especially [name removed] and [name removed]
Ontario, on Sep 15, 2020
[name removed] customer service rep [name removed] has been great.He helps us very much and all the neighborhood says wonderful things about him.We are going to miss him once the community is completed.
Ontario, CA, on Aug 16, 2020
Very pleasant experience from contract through move in
Ontario, on Aug 18, 2020
[name removed] [name removed] [name removed] [name removed] has gone above and beyond to help me make this new residence my home. [name removed] customer service has been more than i can wish for and better than the other two companies I have bought new builds from.
Ontario, on Sep 08, 2020
I’ve enjoyed that even after I purchased my home, [name removed] [name removed] [name removed] [name removed] employees (in particular Urielle) has made me feel I was more than just a sale. When I ask a question about the home, they immediately reply and help me with any issues I may have.
Ontario, on Jun 24, 2020
[name removed], the Customer Service Manager has been the best since we moved into our home. He always helps us & is willing to make our home better.
Ontario, CA, on Aug 14, 2020
[name removed] was great from the start for our client. [name removed] construction team especially [name removed] the Orientation Manager helped us get a good home during the inspection meeting. [name removed] takes care of the home while no one is living in the home.
Ontario, on May 14, 2020
[name removed] [name removed] [name removed] [name removed] is always there to answer any questions or address any concerns. I have not used any portion of the warranty service program, but am confident if needed, it would be available and any issues would be addressed immediately.
Ontario, on Jun 24, 2020
We love our home. [name removed] Sales team was very good to us and the home is built very good. Anything for our home was taken care of by the customer care [name removed]. [name removed] kitchen flooring, the lights and the cabinet doors/drawers in the kitchen. outside wall stucco need to be repaired
Ontario, CA, on Aug 12, 2020
love the service from [name removed] the sales and [name removed] the construction guy.
Ontario, on Dec 30, 2019
Nothing at all. Warranty services are intermittent at best. Unreliable response and worse, marking a request done when the issue wasn’t resolved.
Ontario, on Feb 28, 2020
I like the people that represent the new home company. I’ve always had a positive experience and their willingness to help.
Ontario, on Sep 14, 2019
[removed] is amazing! Whenever there is a concern or issue, he is quickly doing his best to offer a resolution.
Ontario, on Dec 03, 2019
As with most products, I think customer service is the key to a company's brand and customer loyalty. [name removed] buying process was wonderful with [name removed] who was so respectful and gave us all the time that we needed while we were looking to [name removed] from [name removed] [name removed] who hand-held us every step of the way until closing. After that, the great customer service continued with [name removed] who was excellent and so responsive with any minor problems that we encountered.
Ontario, CA, on Jul 30, 2020
Loved the customer service provided by our Sales Agent [name removed]. She was extremely helpful and informative.
Ontario, on Jul 30, 2019
[removed] always answers the phone or replies to the text messages very fast. He even came to our home on a Sunday night because water was coming out of the homes being built down the street.
Ontario, on Nov 01, 2019
It is a quality construction to start with, and therefore there were minimum punch list items
Ontario, on Jul 01, 2019
[removed] fast response that I get from [removed]. He is always quick to respond with an email and/or text. I also like the fact that I can log into a portal and submit work orders from there.
Ontario, on Oct 30, 2019
Everyone here at [removed] are real thoughtful and nice.
Ontario, on Oct 22, 2019
[removed] customer service rep [removed] has been good to our renters. A plumbing leak and dishwasher part broke. He called to plumber quickly and gave us the whirlpool number to help them quickly fix our problems.
Ontario, CA, on Mar 12, 2020
It was always so easy to get in contact with everyone. Everyone was very helpful and always responded quickly.
Ontario, on Apr 11, 2019
[removed] was the person I spoke with if there any problem. He was very efficient in resolving any issue or questions that I had.
Ontario, on Oct 12, 2019
This is my first property in the US. We have been buying properties in [removed] Kong an Indonesia. I must say the experience with buying property with TNHC has been the best experience. [removed] quality, the lay out, and the best of all is your people. [removed] building management in [removed] is by far the best!!! I have owned a few properties overseas, and although they did the job well there, but they are nothing compared to what your staffs here. Your building management has been always my first contact and although I did not have lots of problem with the house, but there are times where I have small problems that need to be fixed. I always contacted [removed] and he always responded immediately. [removed] and his teammates have taken care of me since the handover. I have nothing but compliments for them as they really take care of me beyond my expectations. I have to say they are your real assets. Because of their excellent service, rest assured you have gained one happy customer.
Ontario, CA, on Feb 28, 2020
leticia really helped a lot with a smooth purchase~
Ontario, on Sep 11, 2019
Everyone associated with [name removed] [name removed] [name removed] Co. has been very professional.
Ontario, CA, on Jan 24, 2020
[name removed] entire [name removed] [name removed] [name removed] team was excellent and very attentive to all details. From the first time I stepped into the sales office [name removed] provided exceptional customer service. Throughout the home buying process her team associate [name removed] also provided outstanding customer service when [name removed] was out of office. All my questions and concerns were answered promptly, and the entire team was always pro-active in ensuring I was satisfied and content throughout the home buying process. [name removed] even took me out to the construction site to explain to me the framing, plumbing, foundation, and structure integrity of the home; which really put me at ease knowing that I was purchasing a quality home. [name removed] was excellent in always providing all documentation, manuals, pamphlets, and brochures well in advance so I may have ample time in reading all documents. [name removed] always answered all my questions to my satisfaction and if she didn’t have an answer for me immediately, she would have an answer for me by the following day. [name removed] the Vice President of sales really went above and beyond in meeting all my requests; and let me tell you I had some very unusual requests. [name removed] provided key documentation from the City of Ontario ensuring my piece of mind in the purchasing of the home. [name removed] at all times responded promptly to all my emails and was very professional in his mannerisms. Last but not least, [name removed] did a remarkable job in showing me the house and explaining all details during the orientation and House to [name removed]. [name removed] is very knowledgeable in what he does and always has a very professional presence. It turns out [name removed] and myself even graduated from the same university. [name removed] [name removed] [name removed] [name removed] team made buying a new construction home effortless and trouble free. They were always there when I needed them to answer my questions and at all times were working together to meet my requests.
Ontario, on Jul 19, 2019
Everyone we dealt with is very nice and very helpful
Ontario, CA, on Jan 23, 2020
Everyone I met was very nice and helpful. [name removed] people were the best in my opinion as well as the home itself.
Ontario, on Apr 17, 2019
Associates are welcoming, professional, and take time to tend to the needs/questions of their buyers.
Ontario, CA, on Jan 22, 2020
The sells are friendly and helpful, especially Michael helps a lot. Thank you so much New Home team gives me a perfect home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Ontario, CA, on Dec 12, 2020
[name removed] sales team were very informative and helpful to pinpoint which home would best fit our family and lifestyle.
Ontario, CA, on Nov 14, 2020
I like [name removed] new home company sale agent [name removed] and Customer service Person. [name removed] is very friendly and Professional. After purchase my home, your customer service guy, [name removed] always reply my questions and request quickly and professionally. Overall, I am very happy the home company customer service.
Ontario, CA, on Oct 30, 2020
Liked how friendly, helpful, and caring everyone was. Made the decision to buy a lot easier. Everyone responded back fast.
Ontario, CA, on Sep 23, 2020
[name removed] quality inside and outside the home. Also, walk meeting rep [name removed] has been quite helpful for the home after we move in.
Ontario, CA, on Sep 12, 2020
I like that all the employees I had a chance to work with are very nice, patients and thorough with what they do especially [name removed] and [name removed]
Ontario, CA, on Aug 16, 2020
Very pleasant experience from contract through move in
Ontario, CA, on Aug 14, 2020
[name removed] was great from the start for our client. [name removed] construction team especially [name removed] the Orientation Manager helped us get a good home during the inspection meeting. [name removed] takes care of the home while no one is living in the home.
Ontario, CA, on Aug 12, 2020
love the service from [name removed] the sales and [name removed] the construction guy.
Ontario, CA, on Jul 30, 2020
Loved the customer service provided by our Sales Agent [name removed]. She was extremely helpful and informative.
Ontario, CA, on Mar 12, 2020
It was always so easy to get in contact with everyone. Everyone was very helpful and always responded quickly.
Ontario, CA, on Feb 28, 2020
leticia really helped a lot with a smooth purchase~
Ontario, CA, on Jan 24, 2020
[name removed] entire [name removed] [name removed] [name removed] team was excellent and very attentive to all details. From the first time I stepped into the sales office [name removed] provided exceptional customer service. Throughout the home buying process her team associate [name removed] also provided outstanding customer service when [name removed] was out of office. All my questions and concerns were answered promptly, and the entire team was always pro-active in ensuring I was satisfied and content throughout the home buying process. [name removed] even took me out to the construction site to explain to me the framing, plumbing, foundation, and structure integrity of the home; which really put me at ease knowing that I was purchasing a quality home. [name removed] was excellent in always providing all documentation, manuals, pamphlets, and brochures well in advance so I may have ample time in reading all documents. [name removed] always answered all my questions to my satisfaction and if she didn’t have an answer for me immediately, she would have an answer for me by the following day. [name removed] the Vice President of sales really went above and beyond in meeting all my requests; and let me tell you I had some very unusual requests. [name removed] provided key documentation from the City of Ontario ensuring my piece of mind in the purchasing of the home. [name removed] at all times responded promptly to all my emails and was very professional in his mannerisms. Last but not least, [name removed] did a remarkable job in showing me the house and explaining all details during the orientation and House to [name removed]. [name removed] is very knowledgeable in what he does and always has a very professional presence. It turns out [name removed] and myself even graduated from the same university. [name removed] [name removed] [name removed] [name removed] team made buying a new construction home effortless and trouble free. They were always there when I needed them to answer my questions and at all times were working together to meet my requests.
Ontario, CA, on Jan 23, 2020
Everyone I met was very nice and helpful. [name removed] people were the best in my opinion as well as the home itself.
Ontario, CA, on Jan 22, 2020
The sells are friendly and helpful, especially Michael helps a lot. Thank you so much New Home team gives me a perfect home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Ontario, on Mar 01, 2021
Your customer care, [name removed] are very professional and response customer’s request quickly. I feel good about his service. Thank you!
Ontario, on Feb 26, 2021
[name removed] has been there for us since day 1. He has helped us with our needs early after moving in. Since then we have needed any customer care helped. [name removed] has called us once a month to see how we are doing and always asks if there is anything we need. That says a lot about him and your company. We love our home and all that it provides for our family.
Ontario, on Oct 20, 2020
I called and reported few things to be fixed, they respond quick and fix quick.
Ontario, on Sep 15, 2020
[name removed] customer service rep [name removed] has been great.He helps us very much and all the neighborhood says wonderful things about him.We are going to miss him once the community is completed.
Ontario, on Aug 18, 2020
[name removed] [name removed] [name removed] [name removed] has gone above and beyond to help me make this new residence my home. [name removed] customer service has been more than i can wish for and better than the other two companies I have bought new builds from.
Ontario, on May 14, 2020
[name removed] [name removed] [name removed] [name removed] is always there to answer any questions or address any concerns. I have not used any portion of the warranty service program, but am confident if needed, it would be available and any issues would be addressed immediately.
Ontario, on Dec 30, 2019
Nothing at all. Warranty services are intermittent at best. Unreliable response and worse, marking a request done when the issue wasn’t resolved.
Ontario, on Sep 14, 2019
[removed] is amazing! Whenever there is a concern or issue, he is quickly doing his best to offer a resolution.
Ontario, on Jul 30, 2019
[removed] always answers the phone or replies to the text messages very fast. He even came to our home on a Sunday night because water was coming out of the homes being built down the street.
Ontario, on Jul 01, 2019
[removed] fast response that I get from [removed]. He is always quick to respond with an email and/or text. I also like the fact that I can log into a portal and submit work orders from there.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Ontario, on Oct 19, 2021
I like the quality of the home and customer service.
Ontario, on May 08, 2021
We have had multiple Air Condition issues with our new home. We had to schedule 5-6 appointments to get the issue resolved.
Ontario, on Dec 13, 2020
Everyone was very friendly, responded quickly, and it was easy to put in maintenance requests.
Ontario, on Sep 08, 2020
I’ve enjoyed that even after I purchased my home, [name removed] [name removed] [name removed] [name removed] employees (in particular Urielle) has made me feel I was more than just a sale. When I ask a question about the home, they immediately reply and help me with any issues I may have.
Ontario, on Jun 24, 2020
[name removed], the Customer Service Manager has been the best since we moved into our home. He always helps us & is willing to make our home better.
Ontario, on Jun 24, 2020
We love our home. [name removed] Sales team was very good to us and the home is built very good. Anything for our home was taken care of by the customer care [name removed]. [name removed] kitchen flooring, the lights and the cabinet doors/drawers in the kitchen. outside wall stucco need to be repaired
Ontario, on Feb 28, 2020
I like the people that represent the new home company. I’ve always had a positive experience and their willingness to help.
Ontario, on Dec 03, 2019
As with most products, I think customer service is the key to a company's brand and customer loyalty. [name removed] buying process was wonderful with [name removed] who was so respectful and gave us all the time that we needed while we were looking to [name removed] from [name removed] [name removed] who hand-held us every step of the way until closing. After that, the great customer service continued with [name removed] who was excellent and so responsive with any minor problems that we encountered.
Ontario, on Nov 01, 2019
It is a quality construction to start with, and therefore there were minimum punch list items
Ontario, on Oct 30, 2019
Everyone here at [removed] are real thoughtful and nice.
Ontario, on Oct 22, 2019
[removed] customer service rep [removed] has been good to our renters. A plumbing leak and dishwasher part broke. He called to plumber quickly and gave us the whirlpool number to help them quickly fix our problems.
Ontario, on Oct 12, 2019
This is my first property in the US. We have been buying properties in [removed] Kong an Indonesia. I must say the experience with buying property with TNHC has been the best experience. [removed] quality, the lay out, and the best of all is your people. [removed] building management in [removed] is by far the best!!! I have owned a few properties overseas, and although they did the job well there, but they are nothing compared to what your staffs here. Your building management has been always my first contact and although I did not have lots of problem with the house, but there are times where I have small problems that need to be fixed. I always contacted [removed] and he always responded immediately. [removed] and his teammates have taken care of me since the handover. I have nothing but compliments for them as they really take care of me beyond my expectations. I have to say they are your real assets. Because of their excellent service, rest assured you have gained one happy customer.
Ontario, on Sep 11, 2019
Everyone associated with [name removed] [name removed] [name removed] Co. has been very professional.
Ontario, on Jul 19, 2019
Everyone we dealt with is very nice and very helpful