Homebuilder Ratings & Reviews

The Olson Company Reviews

816 Home Owner Reviews Completed Mar 2018 - Sep 19

The Olson Company Home Owner Ratings

816 Home Owner Reviews

4.7
Overall Satisfaction
 

Most Recent 20 Comments

La Habra, on Sep 19, 2019

Everyone that we have worked with has been incredibly friendly, warm & so helpful!

5.0
Verified Home Owner
La Habra, on Sep 19, 2019

Interaction with the home advisors

5.0
Verified Home Owner
Arcadia, on Sep 18, 2019

everything was fairly simple in filling out paperwork and the next thing you know we had our keys to our new home...

4.9
Verified Home Owner
Anaheim, on Sep 18, 2019

Every one was nice, when I contact them explain details was nice.

5.0
Verified Home Owner
Arcadia, on Sep 17, 2019

[Translated from ZH] The community environment is particularly good

5.0
Verified Home Owner
Los Angeles, on Sep 16, 2019

We were apart of every step of the process and were able to communicate every day if necessary to someone from [removed].

4.9
Verified Home Owner
La Habra, on Sep 16, 2019

The office staff, construction managers, construction workers, and everyone I worked with through [removed] was extremely kind and helpful! They continue to check in on me after being moved in for over a month.

5.0
Verified Home Owner
Arcadia, on Sep 14, 2019

its very nice to work with this company

5.0
Verified Home Owner
Los Angeles, on Sep 12, 2019

Communication

4.2
Verified Home Owner
Los Angeles, on Sep 10, 2019

Selecting from the style center, weekly email updates

5.0
Verified Home Owner
La Habra, on Sep 09, 2019

[removed], [removed], [removed], [removed] all made my experience wonderful

5.0
Verified Home Owner
La Habra, on Sep 09, 2019

Extremely smooth home buying experience.

5.0
Verified Home Owner
Anaheim, on Aug 27, 2019

I like the ability to contact customer service rep to have any issue or question resolved.

4.9
Verified Home Owner
Anaheim, on Aug 27, 2019

The in depth explanations by [removed] on what to look for and what to be cautious about upon moving into my home

4.7
Verified Home Owner
Anaheim, on Aug 26, 2019

Sales team is very patient and helpful

4.9
Verified Home Owner
Anaheim, on Aug 21, 2019

I appreciated the very thorough follow up from the [removed] team ([removed], Jan, [removed]). I am a first time home buyer and they have made the process easy.

5.0
Verified Home Owner
Los Angeles, on Aug 20, 2019

The quality of the home, and the helpful of the home advisers, especially [removed] here at [removed] [removed]

4.2
Verified Home Owner
Anaheim, on Aug 18, 2019

The process was quick and efficient, someone was always available when I had questions. [removed] has been great with any repairs or questions I may have had as well

5.0
Verified Home Owner
Los Angeles, on Aug 18, 2019

Everything was a simple process

4.6
Verified Home Owner
Anaheim, on Aug 15, 2019

My representatives that helped me. [removed], [removed] and [removed] (and others!)

5.0
Verified Home Owner

Builder Profile

#1 Builder for Best Overall Customer Experience
2017-2018

HOME OWNER EVALUATION PROCESS

No one knows more about a home builder’s quality and service than the builder’s customers.

Since 1984, Eliant has been independently evaluating the performance of home builders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder’s purchase process.
  • Then, we ask home owners to evaluate their builder’s quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In “Home Builder Customer Reviews”, we present the ratings and comments collected from new-home buyers at these three points in time. About 50% of home owners complete their evaluations, while 70% of recent homebuyers choose to participate.

Eliant verifies that only evaluations completed by actual customers are included in this “Home Builder Customer Reviews” site. No other evaluations – whether collected by the builder or those appearing on other public sites – are included here. All customer comments are included verbatim, no editing is permitted.