Top Homebuilder Ratings & Reviews

The Olson Company

Arbor Walk - Arcadia

26 Homeowner Reviews Completed Oct 2018 - Apr 2020

The Olson Company

Overall Satisfaction

5.0
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.8

Purchase Experience

5.0

Home Personalization Experience

5.0

Lender Experience

5.0

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

5.0

Installation & Workmanship

4.9

Community Profile

The Olson Company logo
#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers

Arcadia, on Mar 10, 2020

Quick to reply and act on any issues

5.0
Verified Homeowner
Arcadia, on Mar 04, 2020

What I like best about the warranty service and customer care experience is that we have a Homeowner Satisfaction [name removed] who genuinely cares and has a great attitude with whatever concern we that may pop up.

5.0
Verified Homeowner
Arcadia, on Feb 04, 2020

about the warranty, i could say its the best because i have nothing to fix yet. the equipment in the house are good quality.

5.0
Verified Homeowner
Arcadia, on Dec 17, 2019

Well built.

5.0
Verified Homeowner
Arcadia, on Dec 13, 2019

Always following up with me for the homebuyers

5.0
Verified Homeowner
Arcadia, on Nov 26, 2019

very good, [name removed] follow up close.

5.0
Verified Homeowner
Arcadia, on Nov 11, 2019

[name removed] has been very helpful and prompt in responding to us.

5.0
Verified Homeowner
Arcadia, on Oct 30, 2019

Updates during construction and follow up after close of escrow. [removed] and [removed] were very helpful.

5.0
Verified Homeowner
Arcadia, on Oct 12, 2019

All staff were very helpful, responding quickly on all our of queries and extremely easy to work with. Especially [removed] and [removed].

5.0
Verified Homeowner
Arcadia, on Sep 18, 2019

everything was fairly simple in filling out paperwork and the next thing you know we had our keys to our new home...

4.9
Verified Homeowner
Arcadia, on Sep 17, 2019

[Translated from ZH] The community environment is particularly good

5.0
Verified Homeowner
Arcadia, on Sep 14, 2019

its very nice to work with this company

5.0
Verified Homeowner
Arcadia, on Jul 31, 2019

We have no problem right now but we were still offered an inspection to check the home

5.0
Verified Homeowner
Arcadia, on Jul 24, 2019

Very helpful people

5.0
Verified Homeowner
Arcadia, on Jun 26, 2019

The final walk through and the quick response of the agents

4.9
Verified Homeowner
Arcadia, on Jun 26, 2019

Willingness to help with issues in home

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Arcadia, on Oct 30, 2019

Updates during construction and follow up after close of escrow. [removed] and [removed] were very helpful.

5.0
Verified Homeowner
Arcadia, on Oct 12, 2019

All staff were very helpful, responding quickly on all our of queries and extremely easy to work with. Especially [removed] and [removed].

5.0
Verified Homeowner
Arcadia, on Sep 18, 2019

everything was fairly simple in filling out paperwork and the next thing you know we had our keys to our new home...

4.9
Verified Homeowner
Arcadia, on Sep 17, 2019

[Translated from ZH] The community environment is particularly good

5.0
Verified Homeowner
Arcadia, on Sep 14, 2019

its very nice to work with this company

5.0
Verified Homeowner
Arcadia, on Jul 31, 2019

We have no problem right now but we were still offered an inspection to check the home

5.0
Verified Homeowner
Arcadia, on Jul 24, 2019

Very helpful people

5.0
Verified Homeowner
Arcadia, on Jun 26, 2019

The final walk through and the quick response of the agents

4.9
Verified Homeowner
Arcadia, on Jun 26, 2019

Willingness to help with issues in home

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Arcadia, on Mar 10, 2020

Quick to reply and act on any issues

5.0
Verified Homeowner
Arcadia, on Mar 04, 2020

What I like best about the warranty service and customer care experience is that we have a Homeowner Satisfaction [name removed] who genuinely cares and has a great attitude with whatever concern we that may pop up.

5.0
Verified Homeowner
Arcadia, on Feb 04, 2020

about the warranty, i could say its the best because i have nothing to fix yet. the equipment in the house are good quality.

5.0
Verified Homeowner
Arcadia, on Dec 17, 2019

Well built.

5.0
Verified Homeowner
Arcadia, on Dec 13, 2019

Always following up with me for the homebuyers

5.0
Verified Homeowner
Arcadia, on Nov 26, 2019

very good, [name removed] follow up close.

5.0
Verified Homeowner
Arcadia, on Nov 11, 2019

[name removed] has been very helpful and prompt in responding to us.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet