Top Homebuilder Ratings & Reviews

The Olson Company

Arbor Walk - Arcadia

31 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

5.0
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

5.0

Home Personalization Experience

5.0

Lender Experience

5.0

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

5.0

Installation & Workmanship

4.9

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers

Arcadia, on Jun 05, 2020

Nicely built home

5.0
Verified Homeowner
Arcadia, on Apr 29, 2020

very good service.

4.6
Verified Homeowner
Arcadia, on Mar 10, 2020

Quick to reply and act on any issues

5.0
Verified Homeowner
Arcadia, on Mar 04, 2020

What I like best about the warranty service and customer care experience is that we have a Homeowner Satisfaction [name removed] who genuinely cares and has a great attitude with whatever concern we that may pop up.

5.0
Verified Homeowner
Arcadia, on Feb 04, 2020

about the warranty, i could say its the best because i have nothing to fix yet. the equipment in the house are good quality.

5.0
Verified Homeowner
Arcadia, on Dec 17, 2019

Well built.

5.0
Verified Homeowner
Arcadia, on Dec 13, 2019

Always following up with me for the homebuyers

5.0
Verified Homeowner
Arcadia, on Nov 26, 2019

very good, [name removed] follow up close.

5.0
Verified Homeowner
Arcadia, on Nov 11, 2019

[name removed] has been very helpful and prompt in responding to us.

5.0
Verified Homeowner
Arcadia, CA, on Oct 30, 2019

Updates during construction and follow up after close of escrow. [removed] and [removed] were very helpful.

5.0
Verified Homeowner
Arcadia, CA, on Oct 12, 2019

All staff were very helpful, responding quickly on all our of queries and extremely easy to work with. Especially [removed] and [removed].

5.0
Verified Homeowner
Arcadia, CA, on Sep 18, 2019

everything was fairly simple in filling out paperwork and the next thing you know we had our keys to our new home...

4.9
Verified Homeowner
Arcadia, CA, on Sep 17, 2019

[Translated from ZH] The community environment is particularly good

5.0
Verified Homeowner
Arcadia, CA, on Sep 14, 2019

its very nice to work with this company

5.0
Verified Homeowner
Arcadia, CA, on Jul 31, 2019

We have no problem right now but we were still offered an inspection to check the home

5.0
Verified Homeowner
Arcadia, CA, on Jul 24, 2019

Very helpful people

5.0
Verified Homeowner
Arcadia, CA, on Jun 26, 2019

The final walk through and the quick response of the agents

4.9
Verified Homeowner
Arcadia, CA, on Jun 26, 2019

Willingness to help with issues in home

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Arcadia, CA, on Oct 30, 2019

Updates during construction and follow up after close of escrow. [removed] and [removed] were very helpful.

5.0
Verified Homeowner
Arcadia, CA, on Oct 12, 2019

All staff were very helpful, responding quickly on all our of queries and extremely easy to work with. Especially [removed] and [removed].

5.0
Verified Homeowner
Arcadia, CA, on Sep 18, 2019

everything was fairly simple in filling out paperwork and the next thing you know we had our keys to our new home...

4.9
Verified Homeowner
Arcadia, CA, on Sep 17, 2019

[Translated from ZH] The community environment is particularly good

5.0
Verified Homeowner
Arcadia, CA, on Sep 14, 2019

its very nice to work with this company

5.0
Verified Homeowner
Arcadia, CA, on Jul 31, 2019

We have no problem right now but we were still offered an inspection to check the home

5.0
Verified Homeowner
Arcadia, CA, on Jul 24, 2019

Very helpful people

5.0
Verified Homeowner
Arcadia, CA, on Jun 26, 2019

The final walk through and the quick response of the agents

4.9
Verified Homeowner
Arcadia, CA, on Jun 26, 2019

Willingness to help with issues in home

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Arcadia, on Mar 10, 2020

Quick to reply and act on any issues

5.0
Verified Homeowner
Arcadia, on Mar 04, 2020

What I like best about the warranty service and customer care experience is that we have a Homeowner Satisfaction [name removed] who genuinely cares and has a great attitude with whatever concern we that may pop up.

5.0
Verified Homeowner
Arcadia, on Feb 04, 2020

about the warranty, i could say its the best because i have nothing to fix yet. the equipment in the house are good quality.

5.0
Verified Homeowner
Arcadia, on Dec 17, 2019

Well built.

5.0
Verified Homeowner
Arcadia, on Dec 13, 2019

Always following up with me for the homebuyers

5.0
Verified Homeowner
Arcadia, on Nov 26, 2019

very good, [name removed] follow up close.

5.0
Verified Homeowner
Arcadia, on Nov 11, 2019

[name removed] has been very helpful and prompt in responding to us.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Arcadia, on Jun 05, 2020

Nicely built home

5.0
Verified Homeowner
Arcadia, on Apr 29, 2020

very good service.

4.6
Verified Homeowner