Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Los Angeles, on Sep 05, 2019
[removed] is a great asset to your company! He is helpful and direct!
Los Angeles, on Aug 30, 2019
I really appreciate all of the follow-up and assistance over the past year.
Los Angeles, on Aug 20, 2019
[removed] and [removed] have been absolute superstars. They have far exceeded our expectations. They have been very responsive and thorough. Our requests were all handled in a very timely manner. They were extremely friendly and easy to work with. Thank you so much.
Los Angeles, on Aug 01, 2019
High quality construction, terrific & friendly communication. True professionals!
Los Angeles, on Jul 30, 2019
How personable the staff are. How quickly they respond to requests. How much the seem to genuinely care about us as homeowners having a great buyer's experience.
Los Angeles, on Mar 09, 2019
It's great to know that there is a pathway to address any concerns. The Homeowner Satisfaction team are very responsive and supportive.
Los Angeles, on Feb 14, 2019
[removed] has been very responsive and friendly. He’s amazing with customer service.
Los Angeles, on Feb 12, 2019
They follow up with the contractors and owner well. I feel like they want to get the job done for me.
Los Angeles, on Feb 01, 2019
[removed] has been amazingly helpful in all aspects of customer care. From getting the refrigerator fixed all the way to setting up a garbage account. He is smart, capable, available and always willing to help.
Los Angeles, on Jan 04, 2019
[removed], the ease of closing without the long process of biding wars. And second, their commitment to getting things right if things don't work out right away.
Los Angeles, on Oct 26, 2018
I liked being able to reserve the unit of my choice and not having to compete with other buyers after I paid my deposit. It was also nice to pick the upgrades and finishes. The [removed] team was really friendly and knowledgable.
Los Angeles, on Oct 23, 2018
The customer care team was spectacular-- [removed] and [removed] are committed to making home owners happy and getting things right.
Los Angeles, on Oct 13, 2018
[removed] was great. Overall she was great at communicating with me.
Los Angeles, on Oct 12, 2018
Getting into the home was very exciting after the gas meter delays. [removed] and [removed] are very quick to respond to our questions and concerns. [removed] has been an absolute superstar in helping us make the home perfect. He's very responsive and friendly. We appreciate everything he's done to help us.
Los Angeles, on Jul 10, 2018
[removed] is on top of things and works hard for us new homeowners.
Los Angeles, on Mar 24, 2018
Builder uses RDS for design purposes. RDS is highly overpriced, offering poor craftsmanship and customer service. Builder resolved issues after some tense back and forth, escalating some of the issues up to [removed]’s company. Grateful for [removed] coming through for us.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Los Angeles, on Oct 26, 2018
I liked being able to reserve the unit of my choice and not having to compete with other buyers after I paid my deposit. It was also nice to pick the upgrades and finishes. The [removed] team was really friendly and knowledgable.
Los Angeles, on Oct 23, 2018
The customer care team was spectacular-- [removed] and [removed] are committed to making home owners happy and getting things right.
Los Angeles, on Oct 13, 2018
[removed] was great. Overall she was great at communicating with me.
Los Angeles, on Oct 12, 2018
Getting into the home was very exciting after the gas meter delays. [removed] and [removed] are very quick to respond to our questions and concerns. [removed] has been an absolute superstar in helping us make the home perfect. He's very responsive and friendly. We appreciate everything he's done to help us.
Los Angeles, on Mar 24, 2018
Builder uses RDS for design purposes. RDS is highly overpriced, offering poor craftsmanship and customer service. Builder resolved issues after some tense back and forth, escalating some of the issues up to [removed]’s company. Grateful for [removed] coming through for us.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Los Angeles, on Mar 09, 2019
It's great to know that there is a pathway to address any concerns. The Homeowner Satisfaction team are very responsive and supportive.
Los Angeles, on Feb 14, 2019
[removed] has been very responsive and friendly. He’s amazing with customer service.
Los Angeles, on Feb 12, 2019
They follow up with the contractors and owner well. I feel like they want to get the job done for me.
Los Angeles, on Feb 01, 2019
[removed] has been amazingly helpful in all aspects of customer care. From getting the refrigerator fixed all the way to setting up a garbage account. He is smart, capable, available and always willing to help.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Los Angeles, on Sep 05, 2019
[removed] is a great asset to your company! He is helpful and direct!
Los Angeles, on Aug 30, 2019
I really appreciate all of the follow-up and assistance over the past year.
Los Angeles, on Aug 20, 2019
[removed] and [removed] have been absolute superstars. They have far exceeded our expectations. They have been very responsive and thorough. Our requests were all handled in a very timely manner. They were extremely friendly and easy to work with. Thank you so much.
Los Angeles, on Aug 01, 2019
High quality construction, terrific & friendly communication. True professionals!
Los Angeles, on Jul 30, 2019
How personable the staff are. How quickly they respond to requests. How much the seem to genuinely care about us as homeowners having a great buyer's experience.
Los Angeles, on Jan 04, 2019
[removed], the ease of closing without the long process of biding wars. And second, their commitment to getting things right if things don't work out right away.