Top Homebuilder Ratings & Reviews

The Olson Company

Fig & Fifty Walk - Los Angeles

36 Homeowner Reviews Completed Jun 2018 - Dec 19

The Olson Company

Overall Satisfaction

4.7
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.5

Purchase Experience

4.8

Home Personalization Experience

4.8

Lender Experience

4.8

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

3.9

Installation & Workmanship

4.6

Community Profile

The Olson Company logo
#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Los Angeles, on Aug 20, 2019

[removed] and [removed] have been absolute superstars. They have far exceeded our expectations. They have been very responsive and thorough. Our requests were all handled in a very timely manner. They were extremely friendly and easy to work with. Thank you so much.

5.0
Verified Homeowner
Los Angeles, on Aug 14, 2019

The customer service was excellent.

4.9
Verified Homeowner
Los Angeles, on Aug 01, 2019

High quality construction, terrific & friendly communication. True professionals!

5.0
Verified Homeowner
Los Angeles, on Jul 30, 2019

How personable the staff are. How quickly they respond to requests. How much the seem to genuinely care about us as homeowners having a great buyer's experience.

5.0
Verified Homeowner
Los Angeles, on Jul 30, 2019

Customer service mainly [removed]!

4.1
Verified Homeowner
Los Angeles, on Mar 09, 2019

It's great to know that there is a pathway to address any concerns. The Homeowner Satisfaction team are very responsive and supportive.

5.0
Verified Homeowner
Los Angeles, on Feb 14, 2019

[removed] has been very responsive and friendly. He’s amazing with customer service.

5.0
Verified Homeowner
Los Angeles, on Feb 01, 2019

[removed] has been amazingly helpful in all aspects of customer care. From getting the refrigerator fixed all the way to setting up a garbage account. He is smart, capable, available and always willing to help.

5.0
Verified Homeowner
Los Angeles, on Jan 04, 2019

[removed], the ease of closing without the long process of biding wars. And second, their commitment to getting things right if things don't work out right away.

4.3
Verified Homeowner
Los Angeles, on Dec 28, 2018

Great location, quality unit with many options.

3.7
Verified Homeowner
Los Angeles, on Nov 08, 2018

[removed], sales agent.

3.4
Verified Homeowner
Los Angeles, on Nov 02, 2018

People helping me were friendly.

4.8
Verified Homeowner
Los Angeles, on Oct 27, 2018

The staff-[removed] and [removed]

4.5
Verified Homeowner
Los Angeles, on Oct 26, 2018

I liked being able to reserve the unit of my choice and not having to compete with other buyers after I paid my deposit. It was also nice to pick the upgrades and finishes. The [removed] team was really friendly and knowledgable.

4.7
Verified Homeowner
Los Angeles, on Oct 23, 2018

The customer care team was spectacular-- [removed] and [removed] are committed to making home owners happy and getting things right.

4.3
Verified Homeowner
Los Angeles, on Oct 13, 2018

[removed] was great. Overall she was great at communicating with me.

4.8
Verified Homeowner
Los Angeles, on Oct 12, 2018

Getting into the home was very exciting after the gas meter delays. [removed] and [removed] are very quick to respond to our questions and concerns. [removed] has been an absolute superstar in helping us make the home perfect. He's very responsive and friendly. We appreciate everything he's done to help us.

5.0
Verified Homeowner
Los Angeles, on Oct 02, 2018

[removed]'s feed back

4.7
Verified Homeowner
Los Angeles, on Jul 25, 2018

responsiveness.

5.0
Verified Homeowner
Los Angeles, on Jul 10, 2018

[removed] is on top of things and works hard for us new homeowners.

4.7
Verified Homeowner
Los Angeles, on May 22, 2018

The design portion was the most enjoyable.

5.0
Verified Homeowner
Los Angeles, on Mar 24, 2018

Builder uses RDS for design purposes. RDS is highly overpriced, offering poor craftsmanship and customer service. Builder resolved issues after some tense back and forth, escalating some of the issues up to [removed]’s company. Grateful for [removed] coming through for us.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Los Angeles, on Nov 08, 2018

[removed], sales agent.

3.4
Verified Homeowner
Los Angeles, on Nov 02, 2018

People helping me were friendly.

4.8
Verified Homeowner
Los Angeles, on Oct 27, 2018

The staff-[removed] and [removed]

4.5
Verified Homeowner
Los Angeles, on Oct 26, 2018

I liked being able to reserve the unit of my choice and not having to compete with other buyers after I paid my deposit. It was also nice to pick the upgrades and finishes. The [removed] team was really friendly and knowledgable.

4.7
Verified Homeowner
Los Angeles, on Oct 23, 2018

The customer care team was spectacular-- [removed] and [removed] are committed to making home owners happy and getting things right.

4.3
Verified Homeowner
Los Angeles, on Oct 13, 2018

[removed] was great. Overall she was great at communicating with me.

4.8
Verified Homeowner
Los Angeles, on Oct 12, 2018

Getting into the home was very exciting after the gas meter delays. [removed] and [removed] are very quick to respond to our questions and concerns. [removed] has been an absolute superstar in helping us make the home perfect. He's very responsive and friendly. We appreciate everything he's done to help us.

5.0
Verified Homeowner
Los Angeles, on May 22, 2018

The design portion was the most enjoyable.

5.0
Verified Homeowner
Los Angeles, on Mar 24, 2018

Builder uses RDS for design purposes. RDS is highly overpriced, offering poor craftsmanship and customer service. Builder resolved issues after some tense back and forth, escalating some of the issues up to [removed]’s company. Grateful for [removed] coming through for us.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Los Angeles, on Mar 09, 2019

It's great to know that there is a pathway to address any concerns. The Homeowner Satisfaction team are very responsive and supportive.

5.0
Verified Homeowner
Los Angeles, on Feb 14, 2019

[removed] has been very responsive and friendly. He’s amazing with customer service.

5.0
Verified Homeowner
Los Angeles, on Feb 01, 2019

[removed] has been amazingly helpful in all aspects of customer care. From getting the refrigerator fixed all the way to setting up a garbage account. He is smart, capable, available and always willing to help.

5.0
Verified Homeowner
Los Angeles, on Oct 02, 2018

[removed]'s feed back

4.7
Verified Homeowner
Los Angeles, on Jul 25, 2018

responsiveness.

5.0
Verified Homeowner
Los Angeles, on Jul 10, 2018

[removed] is on top of things and works hard for us new homeowners.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Los Angeles, on Aug 20, 2019

[removed] and [removed] have been absolute superstars. They have far exceeded our expectations. They have been very responsive and thorough. Our requests were all handled in a very timely manner. They were extremely friendly and easy to work with. Thank you so much.

5.0
Verified Homeowner
Los Angeles, on Aug 14, 2019

The customer service was excellent.

4.9
Verified Homeowner
Los Angeles, on Aug 01, 2019

High quality construction, terrific & friendly communication. True professionals!

5.0
Verified Homeowner
Los Angeles, on Jul 30, 2019

How personable the staff are. How quickly they respond to requests. How much the seem to genuinely care about us as homeowners having a great buyer's experience.

5.0
Verified Homeowner
Los Angeles, on Jul 30, 2019

Customer service mainly [removed]!

4.1
Verified Homeowner
Los Angeles, on Jan 04, 2019

[removed], the ease of closing without the long process of biding wars. And second, their commitment to getting things right if things don't work out right away.

4.3
Verified Homeowner
Los Angeles, on Dec 28, 2018

Great location, quality unit with many options.

3.7
Verified Homeowner