Top Homebuilder Ratings & Reviews

The Olson Company

Magnolia Walk - Los Angeles

158 Homeowner Reviews Completed Feb 2019 - Aug 2020

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.7

Lender Experience

4.9

Construction Experience

4.8

Customer Care Experience

4.8

Home Readiness

4.8

Installation & Workmanship

4.7
Plan 4 Exterior

Plan 5 Kitchen

MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers

Los Angeles, on Jul 11, 2020

Always available when I have a question or an issue I need resolved.

4.6
Verified Homeowner
Los Angeles, on Jul 11, 2020

My customer care experience was excellent as always!

5.0
Verified Homeowner
Los Angeles, on Jul 10, 2020

The customer service provided by [name removed] is second to none, thanks [name removed]!

4.4
Verified Homeowner
Los Angeles, on Jul 04, 2020

Warranty service / customer experience are amazing

5.0
Verified Homeowner
Los Angeles, on Jul 04, 2020

Liked Responsiveness And Follow Up From [name removed], Especially [name removed].

4.6
Verified Homeowner
Los Angeles, on Jul 01, 2020

Customer service

4.4
Verified Homeowner
Los Angeles, on Jun 29, 2020

We have used the service for our fridge and it works like new again. We were very pleased with the customer service rep over the phone as well as the technician.

5.0
Verified Homeowner
Los Angeles, on Jun 27, 2020

The awesome sales team,and the wonderful customer service reps like [name removed].

4.9
Verified Homeowner
Los Angeles, on Jun 23, 2020

they are easy to contact and readily available according to your free time

4.6
Verified Homeowner
Los Angeles, on Jun 12, 2020

I love how family friendly everyone is and take the time to make sure everything is ok.

4.6
Verified Homeowner
Los Angeles, on May 31, 2020

Great homes and great staff

4.5
Verified Homeowner
Los Angeles, on May 30, 2020

The company is very helpful with my concerns

5.0
Verified Homeowner
Los Angeles, on May 21, 2020

They made the process of buy this home very easy. They are very professional and accommodate to your needs/schedule when trying to assist.

5.0
Verified Homeowner
Los Angeles, on May 21, 2020

Efficiency

5.0
Verified Homeowner
Los Angeles, on May 14, 2020

Good customer service

4.6
Verified Homeowner
Los Angeles, on May 14, 2020

The company is personable

5.0
Verified Homeowner
Los Angeles, on May 09, 2020

Communication and a willingness to assist!

4.9
Verified Homeowner
Los Angeles, on May 06, 2020

Fast response

4.2
Verified Homeowner
Los Angeles, on Apr 27, 2020

The [name removed] makes it personal to make you happy!

4.9
Verified Homeowner
Los Angeles, on Mar 18, 2020

[name removed] is very professional and polite.

5.0
Verified Homeowner
Los Angeles, on Feb 14, 2020

The customer service provided by [name removed] is outstanding

4.9
Verified Homeowner
Los Angeles, on Feb 13, 2020

That every time i have an issue With my home [name removed] gives it his prompt attention

4.9
Verified Homeowner
Los Angeles, on Feb 05, 2020

I like that the Olson Company checked on me at my sixth month and my one year anniversary.

5.0
Verified Homeowner
Los Angeles, on Jan 27, 2020

[name removed] has been accessible and responses when I have contacted him with any issues

4.6
Verified Homeowner
Los Angeles, on Jan 27, 2020

Service representatives response quickly

5.0
Verified Homeowner
Los Angeles, on Jan 27, 2020

Customer service has been exceptional.

4.5
Verified Homeowner
Los Angeles, on Jan 26, 2020

[name removed] Is Always Available And Has Answers For Me. He's Informed About All Aspects Of The Home And The Vendors That Were Used In Building/And Supplying Materials For The Home.

5.0
Verified Homeowner
Los Angeles, CA, on Jan 09, 2020

My model home of course ??. Special ThanksElliott, [name removed], [name removed], [name removed] and [name removed] and also [name removed] from Financial of [name removed] are amazing, I will refer all my family and friends for all the [name removed] companies open ?? house. Thank you very much

5.0
Verified Homeowner
Los Angeles, CA, on Jan 06, 2020

We really felt that the overall process was a really good experience. We came back more than 10 times to view the units before finally deciding on which plan we wanted and not once did it seem like we were bugging anyone.

5.0
Verified Homeowner
Los Angeles, CA, on Jan 06, 2020

Professionalism and great customer service and care

5.0
Verified Homeowner
Los Angeles, CA, on Jan 06, 2020

Everything

4.7
Verified Homeowner
Los Angeles, on Dec 30, 2019

The whole team is awesome!!!! very professional, helpful, and most important caring team. Thank you Olson Company!!!

5.0
Verified Homeowner
Los Angeles, on Dec 18, 2019

Customer care has been awesome every step of the way. Every time I have needed help in the home they have answered my call

5.0
Verified Homeowner
Los Angeles, on Dec 13, 2019

The customer service.

4.7
Verified Homeowner
Los Angeles, on Dec 11, 2019

That I know I can always call and get a response

5.0
Verified Homeowner
Los Angeles, on Dec 11, 2019

What I like best about the warranty service is knowing that if anything needs to be fixed I can count on the Olson Company to do so with great customer care service.

5.0
Verified Homeowner
Los Angeles, on Dec 11, 2019

We have really enjoyed the hands on approach the company has taken in getting to know the homeowners. We feel like our happiness and satisfaction is a top priority of The Olson Company. We feel our needs and concerns are heard and taken into account in making decisions on behalf of the community.

4.2
Verified Homeowner
Los Angeles, on Dec 06, 2019

Ease of access and willingness to help and answer questions

5.0
Verified Homeowner
Los Angeles, CA, on Dec 04, 2019

Great team!

4.9
Verified Homeowner
Los Angeles, on Dec 02, 2019

I really like how pleasant and easy it was to communicate with their staff during my first home buying process. No matter what questions or issues arise during the process their staff had the experience, knowledge and professionalism to deal with my concerns. Thank you [name removed].

4.3
Verified Homeowner
Los Angeles, on Dec 01, 2019

They fix anything we ask of them

5.0
Verified Homeowner
Los Angeles, CA, on Nov 30, 2019

The professionalism displayed by everyone.

4.9
Verified Homeowner
Los Angeles, on Nov 22, 2019

The [name removed] company demonstrated their commitment by delivering overall great customer experience. The level of professionalism exhibited by the [name removed] team was a blessing for me and my family. A huge shout out to all who made my experience worth while. Thank You Again

5.0
Verified Homeowner
Los Angeles, on Nov 20, 2019

They sent an electrician out when I had an issue

5.0
Verified Homeowner
Los Angeles, CA, on Nov 19, 2019

The communication and updates made for a great experience.

5.0
Verified Homeowner
Los Angeles, CA, on Nov 13, 2019

I was involved in the whole process of my home being built and the customer service has been amazing.

5.0
Verified Homeowner
Los Angeles, on Nov 12, 2019

Great customer service

5.0
Verified Homeowner
Los Angeles, CA, on Nov 08, 2019

it's been a really smooth experience and we love our home! [removed] and [removed] have been terrific.

4.8
Verified Homeowner
Los Angeles, CA, on Nov 05, 2019

[removed] [removed] workers were very professional and friendly

3.9
Verified Homeowner
Los Angeles, CA, on Nov 04, 2019

It was very easy and every one was helpful in answering our questions. The building process went according to promised time line and exceeded our expectations!

5.0
Verified Homeowner
Los Angeles, on Oct 31, 2019

THE [removed] COMPANY REPRESENTATIVES IS VERY PROFESSIONAL. [removed] IS MY GO TO GUY WHEN I HAVE QUESTION REGARDING OUR HOME HE MAKES HIMSELF AVAILABLE TO DISCUSS ANY OF OUR QUESTIONS AND HE'S ON TOP OF ADDRESSING ANY OF OUR ISSUES WITH A SMILE UNLIKE TIM. [removed] WAS VERY KNOWLEDGEABLE OF THE HOMES AND ITS AMENITIES AND HE MADE OUR SELECTION PROCESS EASY AND HASSLE FREE. THIS GO'S THE SAME FOR [removed]. EACH TIME WE VISITED MAGNOLIA WALK TO SEE THE PROGRESS ON OUR HOME EACH ONE OF THEM ALWAYS GREETED US WITH A SMILE AND KEPT US IN THE LOOP OF THE NEXT PHASE OF THE BUILD. GREAT TEAM!

5.0
Verified Homeowner
Los Angeles, CA, on Sep 29, 2019

Having someone available onsite is very helpful when i have questions. The response time to get answers was very quick. I liked the multiple inspections and walkthroughs and the ability to come check on my home on a weekly basis. The $5000 incentive was a nice touch too. The weekly updates were nice for the weeks i couldnt come personally visit. Overall experience was pretty smooth.

4.8
Verified Homeowner
Los Angeles, CA, on Sep 27, 2019

The whole process was excellent. [removed], [removed] and [removed] have been great throughout the process.

5.0
Verified Homeowner
Los Angeles, CA, on Sep 26, 2019

Continued Updates, Being Able To Meet Our Neighbors At The New Homeowner Orientation, Homeowner Satisfaction [removed] Keeping In Contact With Us.

4.9
Verified Homeowner
Los Angeles, CA, on Sep 24, 2019

The step-by-step process was very beneficial and made what could have been a difficult and stressful process very easy.

4.4
Verified Homeowner
Los Angeles, CA, on Sep 22, 2019

Constant communication.

5.0
Verified Homeowner
Los Angeles, CA, on Sep 21, 2019

[removed] did and great job getting us through the start and closing and [removed] has been awesome this far in paying attention to any details or issues we may have experienced

5.0
Verified Homeowner
Los Angeles, CA, on Sep 16, 2019

We were apart of every step of the process and were able to communicate every day if necessary to someone from [removed].

4.9
Verified Homeowner
Los Angeles, CA, on Sep 12, 2019

Communication

4.2
Verified Homeowner
Los Angeles, CA, on Sep 10, 2019

Selecting from the style center, weekly email updates

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Los Angeles, CA, on Jan 09, 2020

My model home of course ??. Special ThanksElliott, [name removed], [name removed], [name removed] and [name removed] and also [name removed] from Financial of [name removed] are amazing, I will refer all my family and friends for all the [name removed] companies open ?? house. Thank you very much

5.0
Verified Homeowner
Los Angeles, CA, on Jan 06, 2020

We really felt that the overall process was a really good experience. We came back more than 10 times to view the units before finally deciding on which plan we wanted and not once did it seem like we were bugging anyone.

5.0
Verified Homeowner
Los Angeles, CA, on Jan 06, 2020

Professionalism and great customer service and care

5.0
Verified Homeowner
Los Angeles, CA, on Jan 06, 2020

Everything

4.7
Verified Homeowner
Los Angeles, CA, on Dec 04, 2019

Great team!

4.9
Verified Homeowner
Los Angeles, CA, on Nov 30, 2019

The professionalism displayed by everyone.

4.9
Verified Homeowner
Los Angeles, CA, on Nov 19, 2019

The communication and updates made for a great experience.

5.0
Verified Homeowner
Los Angeles, CA, on Nov 13, 2019

I was involved in the whole process of my home being built and the customer service has been amazing.

5.0
Verified Homeowner
Los Angeles, CA, on Nov 08, 2019

it's been a really smooth experience and we love our home! [removed] and [removed] have been terrific.

4.8
Verified Homeowner
Los Angeles, CA, on Nov 05, 2019

[removed] [removed] workers were very professional and friendly

3.9
Verified Homeowner
Los Angeles, CA, on Nov 04, 2019

It was very easy and every one was helpful in answering our questions. The building process went according to promised time line and exceeded our expectations!

5.0
Verified Homeowner
Los Angeles, CA, on Sep 29, 2019

Having someone available onsite is very helpful when i have questions. The response time to get answers was very quick. I liked the multiple inspections and walkthroughs and the ability to come check on my home on a weekly basis. The $5000 incentive was a nice touch too. The weekly updates were nice for the weeks i couldnt come personally visit. Overall experience was pretty smooth.

4.8
Verified Homeowner
Los Angeles, CA, on Sep 27, 2019

The whole process was excellent. [removed], [removed] and [removed] have been great throughout the process.

5.0
Verified Homeowner
Los Angeles, CA, on Sep 26, 2019

Continued Updates, Being Able To Meet Our Neighbors At The New Homeowner Orientation, Homeowner Satisfaction [removed] Keeping In Contact With Us.

4.9
Verified Homeowner
Los Angeles, CA, on Sep 24, 2019

The step-by-step process was very beneficial and made what could have been a difficult and stressful process very easy.

4.4
Verified Homeowner
Los Angeles, CA, on Sep 22, 2019

Constant communication.

5.0
Verified Homeowner
Los Angeles, CA, on Sep 21, 2019

[removed] did and great job getting us through the start and closing and [removed] has been awesome this far in paying attention to any details or issues we may have experienced

5.0
Verified Homeowner
Los Angeles, CA, on Sep 16, 2019

We were apart of every step of the process and were able to communicate every day if necessary to someone from [removed].

4.9
Verified Homeowner
Los Angeles, CA, on Sep 12, 2019

Communication

4.2
Verified Homeowner
Los Angeles, CA, on Sep 10, 2019

Selecting from the style center, weekly email updates

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Los Angeles, on Jul 11, 2020

My customer care experience was excellent as always!

5.0
Verified Homeowner
Los Angeles, on Jul 04, 2020

Warranty service / customer experience are amazing

5.0
Verified Homeowner
Los Angeles, on Jun 29, 2020

We have used the service for our fridge and it works like new again. We were very pleased with the customer service rep over the phone as well as the technician.

5.0
Verified Homeowner
Los Angeles, on Jun 23, 2020

they are easy to contact and readily available according to your free time

4.6
Verified Homeowner
Los Angeles, on May 21, 2020

Efficiency

5.0
Verified Homeowner
Los Angeles, on May 14, 2020

The company is personable

5.0
Verified Homeowner
Los Angeles, on May 06, 2020

Fast response

4.2
Verified Homeowner
Los Angeles, on Mar 18, 2020

[name removed] is very professional and polite.

5.0
Verified Homeowner
Los Angeles, on Feb 14, 2020

The customer service provided by [name removed] is outstanding

4.9
Verified Homeowner
Los Angeles, on Feb 13, 2020

That every time i have an issue With my home [name removed] gives it his prompt attention

4.9
Verified Homeowner
Los Angeles, on Jan 27, 2020

[name removed] has been accessible and responses when I have contacted him with any issues

4.6
Verified Homeowner
Los Angeles, on Jan 27, 2020

Service representatives response quickly

5.0
Verified Homeowner
Los Angeles, on Jan 27, 2020

Customer service has been exceptional.

4.5
Verified Homeowner
Los Angeles, on Jan 26, 2020

[name removed] Is Always Available And Has Answers For Me. He's Informed About All Aspects Of The Home And The Vendors That Were Used In Building/And Supplying Materials For The Home.

5.0
Verified Homeowner
Los Angeles, on Dec 18, 2019

Customer care has been awesome every step of the way. Every time I have needed help in the home they have answered my call

5.0
Verified Homeowner
Los Angeles, on Dec 11, 2019

That I know I can always call and get a response

5.0
Verified Homeowner
Los Angeles, on Dec 11, 2019

What I like best about the warranty service is knowing that if anything needs to be fixed I can count on the Olson Company to do so with great customer care service.

5.0
Verified Homeowner
Los Angeles, on Dec 06, 2019

Ease of access and willingness to help and answer questions

5.0
Verified Homeowner
Los Angeles, on Dec 01, 2019

They fix anything we ask of them

5.0
Verified Homeowner
Los Angeles, on Nov 20, 2019

They sent an electrician out when I had an issue

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Los Angeles, on Jul 11, 2020

Always available when I have a question or an issue I need resolved.

4.6
Verified Homeowner
Los Angeles, on Jul 10, 2020

The customer service provided by [name removed] is second to none, thanks [name removed]!

4.4
Verified Homeowner
Los Angeles, on Jul 04, 2020

Liked Responsiveness And Follow Up From [name removed], Especially [name removed].

4.6
Verified Homeowner
Los Angeles, on Jul 01, 2020

Customer service

4.4
Verified Homeowner
Los Angeles, on Jun 27, 2020

The awesome sales team,and the wonderful customer service reps like [name removed].

4.9
Verified Homeowner
Los Angeles, on Jun 12, 2020

I love how family friendly everyone is and take the time to make sure everything is ok.

4.6
Verified Homeowner
Los Angeles, on May 31, 2020

Great homes and great staff

4.5
Verified Homeowner
Los Angeles, on May 30, 2020

The company is very helpful with my concerns

5.0
Verified Homeowner
Los Angeles, on May 21, 2020

They made the process of buy this home very easy. They are very professional and accommodate to your needs/schedule when trying to assist.

5.0
Verified Homeowner
Los Angeles, on May 14, 2020

Good customer service

4.6
Verified Homeowner
Los Angeles, on May 09, 2020

Communication and a willingness to assist!

4.9
Verified Homeowner
Los Angeles, on Apr 27, 2020

The [name removed] makes it personal to make you happy!

4.9
Verified Homeowner
Los Angeles, on Feb 05, 2020

I like that the Olson Company checked on me at my sixth month and my one year anniversary.

5.0
Verified Homeowner
Los Angeles, on Dec 30, 2019

The whole team is awesome!!!! very professional, helpful, and most important caring team. Thank you Olson Company!!!

5.0
Verified Homeowner
Los Angeles, on Dec 13, 2019

The customer service.

4.7
Verified Homeowner
Los Angeles, on Dec 11, 2019

We have really enjoyed the hands on approach the company has taken in getting to know the homeowners. We feel like our happiness and satisfaction is a top priority of The Olson Company. We feel our needs and concerns are heard and taken into account in making decisions on behalf of the community.

4.2
Verified Homeowner
Los Angeles, on Dec 02, 2019

I really like how pleasant and easy it was to communicate with their staff during my first home buying process. No matter what questions or issues arise during the process their staff had the experience, knowledge and professionalism to deal with my concerns. Thank you [name removed].

4.3
Verified Homeowner
Los Angeles, on Nov 22, 2019

The [name removed] company demonstrated their commitment by delivering overall great customer experience. The level of professionalism exhibited by the [name removed] team was a blessing for me and my family. A huge shout out to all who made my experience worth while. Thank You Again

5.0
Verified Homeowner
Los Angeles, on Nov 12, 2019

Great customer service

5.0
Verified Homeowner
Los Angeles, on Oct 31, 2019

THE [removed] COMPANY REPRESENTATIVES IS VERY PROFESSIONAL. [removed] IS MY GO TO GUY WHEN I HAVE QUESTION REGARDING OUR HOME HE MAKES HIMSELF AVAILABLE TO DISCUSS ANY OF OUR QUESTIONS AND HE'S ON TOP OF ADDRESSING ANY OF OUR ISSUES WITH A SMILE UNLIKE TIM. [removed] WAS VERY KNOWLEDGEABLE OF THE HOMES AND ITS AMENITIES AND HE MADE OUR SELECTION PROCESS EASY AND HASSLE FREE. THIS GO'S THE SAME FOR [removed]. EACH TIME WE VISITED MAGNOLIA WALK TO SEE THE PROGRESS ON OUR HOME EACH ONE OF THEM ALWAYS GREETED US WITH A SMILE AND KEPT US IN THE LOOP OF THE NEXT PHASE OF THE BUILD. GREAT TEAM!

5.0
Verified Homeowner