Top Homebuilder Ratings & Reviews

Magnolia Walk - Los Angeles Reviews

48 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

48 Home Owner Reviews

4.7
Rating of home owners' willingness to recommend this builder
4.7
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.7

Lender Experience

4.8

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Los Angeles, on Aug 20, 2019

The quality of the home, and the helpful of the home advisers, especially [removed] here at [removed] [removed]

4.2
Verified Home Owner
Los Angeles, on Aug 18, 2019

Everything was a simple process

4.6
Verified Home Owner
Los Angeles, on Aug 04, 2019

The office staff was available for every question and concern I had

4.4
Verified Home Owner
Los Angeles, on Jul 31, 2019

The house is a dream. Also, even after the purchase, we still felt cared for and everyone was always there to support with any issues that we has.

5.0
Verified Home Owner
Los Angeles, on Jul 26, 2019

The whole process of becoming a homeowner with [removed] has been amazing. From the sales office ([removed], [removed], and [removed]) becoming family while the house was being built. The warm welcome home orientation meeting with [removed]. Even after getting in the house. We had a problem getting the internet connected but [removed] was available every step of the way. Even on the weekend, when the installation problem started. He answered my call and gave solutions while it was being fixed. I love this company, it is very family oriented. Since starting the process of buying my home, I have told many people and pray they get to have the same experience

5.0
Verified Home Owner
Los Angeles, on Jul 24, 2019

Fast resolution with issues that arise

3.7
Verified Home Owner
Los Angeles, on Jul 23, 2019

What I liked best was the whole process. The Optimum Staff and Home Advisors were prompt, professional, and thorough throughout the whole process. Even after move-in each person was consistent and genuine in making sure I was satisfied with my home.

5.0
Verified Home Owner
Los Angeles, on Jul 21, 2019

Everyone was so nice and welcoming.. Once I was picked to purchase a home I was updated with every step of the way

4.9
Verified Home Owner
Los Angeles, on Jul 21, 2019

Being kept up to date with the process

4.7
Verified Home Owner
Los Angeles, on Jul 19, 2019

Walkthroughs, explanations, community updates via email

5.0
Verified Home Owner
Los Angeles, on Jul 13, 2019

The fact that we have warranties.

5.0
Verified Home Owner
Los Angeles, on Jul 09, 2019

my experiences with warranty service and customer care been good, I wish everything would be a little faster, but i totally get that they have other homes to work on.

4.3
Verified Home Owner
Los Angeles, on Jul 02, 2019

Although, I don't wish anything negative upon anyone, I like best that there is a new customer care rep.

2.8
Verified Home Owner
Los Angeles, on Jun 27, 2019

The journey of purchasing my new home has been a positive experience, overall response to my needs have been great. The Olson team has been quite responsive and open to my feedback.

5.0
Verified Home Owner
Los Angeles, on Jun 27, 2019

At the office Mr.[removed] and [removed] they are very professionals, and [removed] he is very professional and I really satisfied with his service he is amazing he is always on top of everything about my house!!

5.0
Verified Home Owner
Los Angeles, on Jun 26, 2019

Great Customer Service

4.8
Verified Home Owner
Los Angeles, on Jun 22, 2019

We have had LOTS of problems with our HVAC (True Air). When we first moved-in in the winter, we were without heat for around a month. Now that it's summer, they've discovered a leak occurred in the AC. That being said, it's been nice that when we call them, they know who we are and where we live ([removed]). They work well with us and it's been pretty easy to schedule appointments. In terms of [removed], our Customer [removed] has done a good job of keeping in contact with us and quickly fixing things that weren't quite right. He works well with our schedule and communicates well with us.

5.0
Verified Home Owner
Los Angeles, on Jun 18, 2019

Everything delivered as promised!

5.0
Verified Home Owner
Los Angeles, on Jun 18, 2019

[removed] was nice and courteous. Fixed a couple of issues on the spot.

5.0
Verified Home Owner
Los Angeles, on Jun 14, 2019

I really liked how easy it was to report any issues or concerns I have and the speedy response that was provided.

4.8
Verified Home Owner
Los Angeles, on Jun 12, 2019

The speedy service and willingness to help.

5.0
Verified Home Owner
Los Angeles, on Jun 11, 2019

The communication, the walkthroughs, the explanations.

5.0
Verified Home Owner
Los Angeles, on Jun 07, 2019

The best thing about our purchase experience was how smooth the process was overall and how attentive the whole team was.

4.9
Verified Home Owner
Los Angeles, on Jun 06, 2019

The constant inquiry about my satisfaction and taking steps to fixing any problem

5.0
Verified Home Owner
Los Angeles, on Jun 05, 2019

Everyone was super helpful throughout the whole process

5.0
Verified Home Owner
Los Angeles, on May 30, 2019

They have been coming in to take care of things when needed.

4.0
Verified Home Owner
Los Angeles, on May 29, 2019

Whenever I have a problem, it’s fixed right away!

5.0
Verified Home Owner
Los Angeles, on May 09, 2019

Everything was taken care of by friendly staff. Transactions were smooth.

4.9
Verified Home Owner
Los Angeles, on May 03, 2019

Sales associates availability.

3.8
Verified Home Owner
Los Angeles, on Apr 26, 2019

I loved the GREAT customer service I received from the whole team. Especially [removed] and [removed]!!

5.0
Verified Home Owner
Los Angeles, on Apr 21, 2019

Being able to conduct weekly visits to discover the items the builder was bypassing

4.2
Verified Home Owner
Los Angeles, on Apr 15, 2019

I like the whole team from the sellers, mortgage loan officers, and builders. Everyone was so accessible and professional. Every question and concern was important and was answered.

5.0
Verified Home Owner
Los Angeles, on Mar 05, 2019

The process was made easy and smooth

4.3
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Los Angeles, on Aug 20, 2019

The quality of the home, and the helpful of the home advisers, especially [removed] here at [removed] [removed]

4.2
Verified Home Owner
Los Angeles, on Aug 18, 2019

Everything was a simple process

4.6
Verified Home Owner
Los Angeles, on Aug 04, 2019

The office staff was available for every question and concern I had

4.4
Verified Home Owner
Los Angeles, on Jul 31, 2019

The house is a dream. Also, even after the purchase, we still felt cared for and everyone was always there to support with any issues that we has.

5.0
Verified Home Owner
Los Angeles, on Jul 26, 2019

The whole process of becoming a homeowner with [removed] has been amazing. From the sales office ([removed], [removed], and [removed]) becoming family while the house was being built. The warm welcome home orientation meeting with [removed]. Even after getting in the house. We had a problem getting the internet connected but [removed] was available every step of the way. Even on the weekend, when the installation problem started. He answered my call and gave solutions while it was being fixed. I love this company, it is very family oriented. Since starting the process of buying my home, I have told many people and pray they get to have the same experience

5.0
Verified Home Owner
Los Angeles, on Jul 23, 2019

What I liked best was the whole process. The Optimum Staff and Home Advisors were prompt, professional, and thorough throughout the whole process. Even after move-in each person was consistent and genuine in making sure I was satisfied with my home.

5.0
Verified Home Owner
Los Angeles, on Jul 21, 2019

Everyone was so nice and welcoming.. Once I was picked to purchase a home I was updated with every step of the way

4.9
Verified Home Owner
Los Angeles, on Jul 21, 2019

Being kept up to date with the process

4.7
Verified Home Owner
Los Angeles, on Jul 19, 2019

Walkthroughs, explanations, community updates via email

5.0
Verified Home Owner
Los Angeles, on Jun 18, 2019

Everything delivered as promised!

5.0
Verified Home Owner
Los Angeles, on Jun 11, 2019

The communication, the walkthroughs, the explanations.

5.0
Verified Home Owner
Los Angeles, on Jun 07, 2019

The best thing about our purchase experience was how smooth the process was overall and how attentive the whole team was.

4.9
Verified Home Owner
Los Angeles, on Jun 06, 2019

The constant inquiry about my satisfaction and taking steps to fixing any problem

5.0
Verified Home Owner
Los Angeles, on Jun 05, 2019

Everyone was super helpful throughout the whole process

5.0
Verified Home Owner
Los Angeles, on May 09, 2019

Everything was taken care of by friendly staff. Transactions were smooth.

4.9
Verified Home Owner
Los Angeles, on May 03, 2019

Sales associates availability.

3.8
Verified Home Owner
Los Angeles, on Apr 26, 2019

I loved the GREAT customer service I received from the whole team. Especially [removed] and [removed]!!

5.0
Verified Home Owner
Los Angeles, on Apr 21, 2019

Being able to conduct weekly visits to discover the items the builder was bypassing

4.2
Verified Home Owner
Los Angeles, on Apr 15, 2019

I like the whole team from the sellers, mortgage loan officers, and builders. Everyone was so accessible and professional. Every question and concern was important and was answered.

5.0
Verified Home Owner
Los Angeles, on Mar 05, 2019

The process was made easy and smooth

4.3
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Los Angeles, on Jul 24, 2019

Fast resolution with issues that arise

3.7
Verified Home Owner
Los Angeles, on Jul 13, 2019

The fact that we have warranties.

5.0
Verified Home Owner
Los Angeles, on Jul 09, 2019

my experiences with warranty service and customer care been good, I wish everything would be a little faster, but i totally get that they have other homes to work on.

4.3
Verified Home Owner
Los Angeles, on Jul 02, 2019

Although, I don't wish anything negative upon anyone, I like best that there is a new customer care rep.

2.8
Verified Home Owner
Los Angeles, on Jun 27, 2019

The journey of purchasing my new home has been a positive experience, overall response to my needs have been great. The Olson team has been quite responsive and open to my feedback.

5.0
Verified Home Owner
Los Angeles, on Jun 27, 2019

At the office Mr.[removed] and [removed] they are very professionals, and [removed] he is very professional and I really satisfied with his service he is amazing he is always on top of everything about my house!!

5.0
Verified Home Owner
Los Angeles, on Jun 26, 2019

Great Customer Service

4.8
Verified Home Owner
Los Angeles, on Jun 22, 2019

We have had LOTS of problems with our HVAC (True Air). When we first moved-in in the winter, we were without heat for around a month. Now that it's summer, they've discovered a leak occurred in the AC. That being said, it's been nice that when we call them, they know who we are and where we live ([removed]). They work well with us and it's been pretty easy to schedule appointments. In terms of [removed], our Customer [removed] has done a good job of keeping in contact with us and quickly fixing things that weren't quite right. He works well with our schedule and communicates well with us.

5.0
Verified Home Owner
Los Angeles, on Jun 18, 2019

[removed] was nice and courteous. Fixed a couple of issues on the spot.

5.0
Verified Home Owner
Los Angeles, on Jun 14, 2019

I really liked how easy it was to report any issues or concerns I have and the speedy response that was provided.

4.8
Verified Home Owner
Los Angeles, on Jun 12, 2019

The speedy service and willingness to help.

5.0
Verified Home Owner
Los Angeles, on May 30, 2019

They have been coming in to take care of things when needed.

4.0
Verified Home Owner
Los Angeles, on May 29, 2019

Whenever I have a problem, it’s fixed right away!

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

There are no home owner comments for this time period yet