Top Homebuilder Ratings & Reviews

The Olson Company

Magnolia Walk - Los Angeles

89 Homeowner Reviews Completed Jun 2018 - Dec 19

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.7

Lender Experience

4.9

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Los Angeles, on Dec 06, 2019

Ease of access and willingness to help and answer questions

5.0
Verified Homeowner
Los Angeles, on Dec 04, 2019

Great team!

4.9
Verified Homeowner
Los Angeles, on Dec 02, 2019

I really like how pleasant and easy it was to communicate with their staff during my first home buying process. No matter what questions or issues arise during the process their staff had the experience, knowledge and professionalism to deal with my concerns. Thank you [name removed].

4.3
Verified Homeowner
Los Angeles, on Dec 01, 2019

They fix anything we ask of them

5.0
Verified Homeowner
Los Angeles, on Nov 30, 2019

The professionalism displayed by everyone.

4.9
Verified Homeowner
Los Angeles, on Nov 22, 2019

The [name removed] company demonstrated their commitment by delivering overall great customer experience. The level of professionalism exhibited by the [name removed] team was a blessing for me and my family. A huge shout out to all who made my experience worth while. Thank You Again

5.0
Verified Homeowner
Los Angeles, on Nov 20, 2019

They sent an electrician out when I had an issue

5.0
Verified Homeowner
Los Angeles, on Nov 19, 2019

The communication and updates made for a great experience.

5.0
Verified Homeowner
Los Angeles, on Nov 13, 2019

I was involved in the whole process of my home being built and the customer service has been amazing.

5.0
Verified Homeowner
Los Angeles, on Nov 12, 2019

Great customer service

5.0
Verified Homeowner
Los Angeles, on Nov 10, 2019

Friendly quality service.

5.0
Verified Homeowner
Los Angeles, on Nov 08, 2019

it's been a really smooth experience and we love our home! [removed] and [removed] have been terrific.

4.8
Verified Homeowner
Los Angeles, on Nov 05, 2019

[removed] [removed] workers were very professional and friendly

3.9
Verified Homeowner
Los Angeles, on Nov 04, 2019

It was very easy and every one was helpful in answering our questions. The building process went according to promised time line and exceeded our expectations!

5.0
Verified Homeowner
Los Angeles, on Oct 31, 2019

THE [removed] COMPANY REPRESENTATIVES IS VERY PROFESSIONAL. [removed] IS MY GO TO GUY WHEN I HAVE QUESTION REGARDING OUR HOME HE MAKES HIMSELF AVAILABLE TO DISCUSS ANY OF OUR QUESTIONS AND HE'S ON TOP OF ADDRESSING ANY OF OUR ISSUES WITH A SMILE UNLIKE TIM. [removed] WAS VERY KNOWLEDGEABLE OF THE HOMES AND ITS AMENITIES AND HE MADE OUR SELECTION PROCESS EASY AND HASSLE FREE. THIS GO'S THE SAME FOR [removed]. EACH TIME WE VISITED MAGNOLIA WALK TO SEE THE PROGRESS ON OUR HOME EACH ONE OF THEM ALWAYS GREETED US WITH A SMILE AND KEPT US IN THE LOOP OF THE NEXT PHASE OF THE BUILD. GREAT TEAM!

5.0
Verified Homeowner
Los Angeles, on Oct 29, 2019

I like how they are very interested in our community

4.9
Verified Homeowner
Los Angeles, on Oct 26, 2019

Response times have been great and extremely helpful! Also love that it lasts for a while giving you time to settle in your home and recognizing any issues that might occur over time. Luckily everything has been great with the house so far, it's amazing!

5.0
Verified Homeowner
Los Angeles, on Sep 29, 2019

Having someone available onsite is very helpful when i have questions. The response time to get answers was very quick. I liked the multiple inspections and walkthroughs and the ability to come check on my home on a weekly basis. The $5000 incentive was a nice touch too. The weekly updates were nice for the weeks i couldnt come personally visit. Overall experience was pretty smooth.

4.8
Verified Homeowner
Los Angeles, on Sep 27, 2019

The whole process was excellent. [removed], [removed] and [removed] have been great throughout the process.

5.0
Verified Homeowner
Los Angeles, on Sep 26, 2019

Continued Updates, Being Able To Meet Our Neighbors At The New Homeowner Orientation, Homeowner Satisfaction [removed] Keeping In Contact With Us.

4.9
Verified Homeowner
Los Angeles, on Sep 24, 2019

The step-by-step process was very beneficial and made what could have been a difficult and stressful process very easy.

4.4
Verified Homeowner
Los Angeles, on Sep 22, 2019

Constant communication.

5.0
Verified Homeowner
Los Angeles, on Sep 21, 2019

[removed] did and great job getting us through the start and closing and [removed] has been awesome this far in paying attention to any details or issues we may have experienced

5.0
Verified Homeowner
Los Angeles, on Sep 16, 2019

We were apart of every step of the process and were able to communicate every day if necessary to someone from [removed].

4.9
Verified Homeowner
Los Angeles, on Sep 12, 2019

Communication

4.2
Verified Homeowner
Los Angeles, on Sep 10, 2019

Selecting from the style center, weekly email updates

5.0
Verified Homeowner
Los Angeles, on Sep 05, 2019

Working with [removed] representative [removed] has been very conducive to getting the warranty service to address issues that have arisen.

5.0
Verified Homeowner
Los Angeles, on Aug 29, 2019

Nothing, it’s been more than 3 months some of our issues were never been fixed.

2.2
Verified Homeowner
Los Angeles, on Aug 20, 2019

The quality of the home, and the helpful of the home advisers, especially [removed] here at [removed] [removed]

4.2
Verified Homeowner
Los Angeles, on Aug 18, 2019

Everything was a simple process

4.6
Verified Homeowner
Los Angeles, on Aug 04, 2019

The office staff was available for every question and concern I had

4.4
Verified Homeowner
Los Angeles, on Jul 31, 2019

The house is a dream. Also, even after the purchase, we still felt cared for and everyone was always there to support with any issues that we has.

5.0
Verified Homeowner
Los Angeles, on Jul 09, 2019

my experiences with warranty service and customer care been good, I wish everything would be a little faster, but i totally get that they have other homes to work on.

4.3
Verified Homeowner
Los Angeles, on Jun 27, 2019

The journey of purchasing my new home has been a positive experience, overall response to my needs have been great. The Olson team has been quite responsive and open to my feedback.

5.0
Verified Homeowner
Los Angeles, on Jun 27, 2019

At the office Mr.[removed] and [removed] they are very professionals, and [removed] he is very professional and I really satisfied with his service he is amazing he is always on top of everything about my house!!

5.0
Verified Homeowner
Los Angeles, on Jun 26, 2019

Great Customer Service

4.8
Verified Homeowner
Los Angeles, on Jun 22, 2019

We have had LOTS of problems with our HVAC (True Air). When we first moved-in in the winter, we were without heat for around a month. Now that it's summer, they've discovered a leak occurred in the AC. That being said, it's been nice that when we call them, they know who we are and where we live ([removed]). They work well with us and it's been pretty easy to schedule appointments. In terms of [removed], our Customer [removed] has done a good job of keeping in contact with us and quickly fixing things that weren't quite right. He works well with our schedule and communicates well with us.

5.0
Verified Homeowner
Los Angeles, on Jun 14, 2019

I really liked how easy it was to report any issues or concerns I have and the speedy response that was provided.

4.8
Verified Homeowner
Los Angeles, on Jun 12, 2019

The speedy service and willingness to help.

5.0
Verified Homeowner
Los Angeles, on May 30, 2019

They have been coming in to take care of things when needed.

4.0
Verified Homeowner
Los Angeles, on May 29, 2019

Whenever I have a problem, it’s fixed right away!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Los Angeles, on Dec 04, 2019

Great team!

4.9
Verified Homeowner
Los Angeles, on Nov 30, 2019

The professionalism displayed by everyone.

4.9
Verified Homeowner
Los Angeles, on Nov 19, 2019

The communication and updates made for a great experience.

5.0
Verified Homeowner
Los Angeles, on Nov 13, 2019

I was involved in the whole process of my home being built and the customer service has been amazing.

5.0
Verified Homeowner
Los Angeles, on Nov 08, 2019

it's been a really smooth experience and we love our home! [removed] and [removed] have been terrific.

4.8
Verified Homeowner
Los Angeles, on Nov 05, 2019

[removed] [removed] workers were very professional and friendly

3.9
Verified Homeowner
Los Angeles, on Nov 04, 2019

It was very easy and every one was helpful in answering our questions. The building process went according to promised time line and exceeded our expectations!

5.0
Verified Homeowner
Los Angeles, on Sep 29, 2019

Having someone available onsite is very helpful when i have questions. The response time to get answers was very quick. I liked the multiple inspections and walkthroughs and the ability to come check on my home on a weekly basis. The $5000 incentive was a nice touch too. The weekly updates were nice for the weeks i couldnt come personally visit. Overall experience was pretty smooth.

4.8
Verified Homeowner
Los Angeles, on Sep 27, 2019

The whole process was excellent. [removed], [removed] and [removed] have been great throughout the process.

5.0
Verified Homeowner
Los Angeles, on Sep 26, 2019

Continued Updates, Being Able To Meet Our Neighbors At The New Homeowner Orientation, Homeowner Satisfaction [removed] Keeping In Contact With Us.

4.9
Verified Homeowner
Los Angeles, on Sep 24, 2019

The step-by-step process was very beneficial and made what could have been a difficult and stressful process very easy.

4.4
Verified Homeowner
Los Angeles, on Sep 22, 2019

Constant communication.

5.0
Verified Homeowner
Los Angeles, on Sep 21, 2019

[removed] did and great job getting us through the start and closing and [removed] has been awesome this far in paying attention to any details or issues we may have experienced

5.0
Verified Homeowner
Los Angeles, on Sep 16, 2019

We were apart of every step of the process and were able to communicate every day if necessary to someone from [removed].

4.9
Verified Homeowner
Los Angeles, on Sep 12, 2019

Communication

4.2
Verified Homeowner
Los Angeles, on Sep 10, 2019

Selecting from the style center, weekly email updates

5.0
Verified Homeowner
Los Angeles, on Aug 20, 2019

The quality of the home, and the helpful of the home advisers, especially [removed] here at [removed] [removed]

4.2
Verified Homeowner
Los Angeles, on Aug 18, 2019

Everything was a simple process

4.6
Verified Homeowner
Los Angeles, on Aug 04, 2019

The office staff was available for every question and concern I had

4.4
Verified Homeowner
Los Angeles, on Jul 31, 2019

The house is a dream. Also, even after the purchase, we still felt cared for and everyone was always there to support with any issues that we has.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Los Angeles, on Dec 06, 2019

Ease of access and willingness to help and answer questions

5.0
Verified Homeowner
Los Angeles, on Dec 01, 2019

They fix anything we ask of them

5.0
Verified Homeowner
Los Angeles, on Nov 20, 2019

They sent an electrician out when I had an issue

5.0
Verified Homeowner
Los Angeles, on Nov 10, 2019

Friendly quality service.

5.0
Verified Homeowner
Los Angeles, on Oct 26, 2019

Response times have been great and extremely helpful! Also love that it lasts for a while giving you time to settle in your home and recognizing any issues that might occur over time. Luckily everything has been great with the house so far, it's amazing!

5.0
Verified Homeowner
Los Angeles, on Sep 05, 2019

Working with [removed] representative [removed] has been very conducive to getting the warranty service to address issues that have arisen.

5.0
Verified Homeowner
Los Angeles, on Aug 29, 2019

Nothing, it’s been more than 3 months some of our issues were never been fixed.

2.2
Verified Homeowner
Los Angeles, on Jul 09, 2019

my experiences with warranty service and customer care been good, I wish everything would be a little faster, but i totally get that they have other homes to work on.

4.3
Verified Homeowner
Los Angeles, on Jun 27, 2019

The journey of purchasing my new home has been a positive experience, overall response to my needs have been great. The Olson team has been quite responsive and open to my feedback.

5.0
Verified Homeowner
Los Angeles, on Jun 27, 2019

At the office Mr.[removed] and [removed] they are very professionals, and [removed] he is very professional and I really satisfied with his service he is amazing he is always on top of everything about my house!!

5.0
Verified Homeowner
Los Angeles, on Jun 26, 2019

Great Customer Service

4.8
Verified Homeowner
Los Angeles, on Jun 22, 2019

We have had LOTS of problems with our HVAC (True Air). When we first moved-in in the winter, we were without heat for around a month. Now that it's summer, they've discovered a leak occurred in the AC. That being said, it's been nice that when we call them, they know who we are and where we live ([removed]). They work well with us and it's been pretty easy to schedule appointments. In terms of [removed], our Customer [removed] has done a good job of keeping in contact with us and quickly fixing things that weren't quite right. He works well with our schedule and communicates well with us.

5.0
Verified Homeowner
Los Angeles, on Jun 14, 2019

I really liked how easy it was to report any issues or concerns I have and the speedy response that was provided.

4.8
Verified Homeowner
Los Angeles, on Jun 12, 2019

The speedy service and willingness to help.

5.0
Verified Homeowner
Los Angeles, on May 30, 2019

They have been coming in to take care of things when needed.

4.0
Verified Homeowner
Los Angeles, on May 29, 2019

Whenever I have a problem, it’s fixed right away!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Los Angeles, on Dec 02, 2019

I really like how pleasant and easy it was to communicate with their staff during my first home buying process. No matter what questions or issues arise during the process their staff had the experience, knowledge and professionalism to deal with my concerns. Thank you [name removed].

4.3
Verified Homeowner
Los Angeles, on Nov 22, 2019

The [name removed] company demonstrated their commitment by delivering overall great customer experience. The level of professionalism exhibited by the [name removed] team was a blessing for me and my family. A huge shout out to all who made my experience worth while. Thank You Again

5.0
Verified Homeowner
Los Angeles, on Nov 12, 2019

Great customer service

5.0
Verified Homeowner
Los Angeles, on Oct 31, 2019

THE [removed] COMPANY REPRESENTATIVES IS VERY PROFESSIONAL. [removed] IS MY GO TO GUY WHEN I HAVE QUESTION REGARDING OUR HOME HE MAKES HIMSELF AVAILABLE TO DISCUSS ANY OF OUR QUESTIONS AND HE'S ON TOP OF ADDRESSING ANY OF OUR ISSUES WITH A SMILE UNLIKE TIM. [removed] WAS VERY KNOWLEDGEABLE OF THE HOMES AND ITS AMENITIES AND HE MADE OUR SELECTION PROCESS EASY AND HASSLE FREE. THIS GO'S THE SAME FOR [removed]. EACH TIME WE VISITED MAGNOLIA WALK TO SEE THE PROGRESS ON OUR HOME EACH ONE OF THEM ALWAYS GREETED US WITH A SMILE AND KEPT US IN THE LOOP OF THE NEXT PHASE OF THE BUILD. GREAT TEAM!

5.0
Verified Homeowner
Los Angeles, on Oct 29, 2019

I like how they are very interested in our community

4.9
Verified Homeowner