Top Homebuilder Ratings & Reviews

The Olson Company

Metro Walk - Azusa

61 Homeowner Reviews Completed Jun 2018 - Dec 19

Overall Satisfaction

4.9
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

5.0

Purchase Experience

5.0

Home Personalization Experience

4.8

Lender Experience

4.9

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

5.0

Installation & Workmanship

5.0

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Azusa, on Oct 27, 2019

The personal touch that [removed] has given me. He has been responsive to concerns and requests.

5.0
Verified Homeowner
Azusa, on Oct 23, 2019

Mat has been great. He answers all my questions and has helped with repair.

5.0
Verified Homeowner
Azusa, on Oct 23, 2019

Very helpful

5.0
Verified Homeowner
Azusa, on Oct 23, 2019

Company is committed to customer satisfaction.

4.5
Verified Homeowner
Azusa, on Oct 23, 2019

[removed] and his team have always been responsive to anything our home has needed. [removed] was an awesome salesperson.

5.0
Verified Homeowner
Azusa, on Oct 23, 2019

I like the friendly people at The Olson Company.

5.0
Verified Homeowner
Azusa, on Oct 10, 2019

Having [removed] available after we moved in.

5.0
Verified Homeowner
Azusa, on Oct 08, 2019

[removed] is very helpful and easy to contact when issue arise

5.0
Verified Homeowner
Azusa, on Sep 30, 2019

[removed] provided personal assistance by employing customer satisfaction representatives like [removed]. That made the initial move in experience quite smooth and hassle free.

5.0
Verified Homeowner
Azusa, on Jul 31, 2019

good product good service.

5.0
Verified Homeowner
Azusa, on Jun 01, 2019

[removed]! He provides excellent follow-up and is extremely helpful.

5.0
Verified Homeowner
Azusa, on May 22, 2019

[removed] is the best. He is always ready to help us.

5.0
Verified Homeowner
Azusa, on May 14, 2019

The sales staff [removed] and [removed] was helpful in guiding me through the purchase and keeping me updated on the progress of the construction. Also the help of [removed] in making sure I am happy with finish within my unit such as the cabinet, flooring, and paint. In addition taking care of satellite and other communications needs by contacting the sub contractors when needed.

5.0
Verified Homeowner
Azusa, on May 13, 2019

It was easy all the way

5.0
Verified Homeowner
Azusa, on May 13, 2019

The ease of getting things done with [removed], [removed], [removed] and [removed]

5.0
Verified Homeowner
Azusa, on May 13, 2019

[removed], [removed], [removed] & [removed] are world class. Best experience was everytime I had a question or help with anything they’re a phone call away and always so helpful and able to help me with everything. They’re the BEST!!

5.0
Verified Homeowner
Azusa, on May 13, 2019

The staff! Especially [removed] and [removed] who just made us feel very special celebrating us and the community we live of [removed] [removed] [removed] and we got meet everyone which was a special night and fun times for us.

5.0
Verified Homeowner
Azusa, on May 09, 2019

Responsiveness and how things are addressed and fixed in a timely manner. Every detail promised is provided. Sometimes without asking.

5.0
Verified Homeowner
Azusa, on May 08, 2019

I like all the staffs are on site for awhile which it is convenience to reach to them if whenever there’s a problem or question with new home when we first moved in. Big shout out to [removed] and [removed]! They were extremely helpful through out all time! I can really tell [removed] cares about their customers. We had a great experience buying our first home. Thank you all!

5.0
Verified Homeowner
Azusa, on May 08, 2019

[removed] is very helpful in everything..,very polite and hardworking.always having a good smile in his face .

5.0
Verified Homeowner
Azusa, on Feb 27, 2019

[removed] making sure we can leave for work for mornings and matt will fix the problems each time we ask.

5.0
Verified Homeowner
Azusa, on Jan 23, 2019

good service and nice people. Thanks!

5.0
Verified Homeowner
Azusa, on Jan 16, 2019

All staff has been extremely helpful in addressing any questions or issues regarding my purchase, in a timely manner.

4.9
Verified Homeowner
Azusa, on Jan 11, 2019

The constant support from the builder representatives and the after move-in satisfaction reps

4.9
Verified Homeowner
Azusa, on Jan 09, 2019

Everybody is very helpful

5.0
Verified Homeowner
Azusa, on Jan 09, 2019

Overall experience was great. We love all the people that we worked with ([removed], [removed], [removed], and [removed]). Plus great people at [removed] [removed] too ([removed], [removed], and [removed]). All of these people are very professional.

5.0
Verified Homeowner
Azusa, on Jan 09, 2019

Everyone was friendly, helpful and always commited to making the process easy and straightforward. It was such a pleasant experience and we truly feel welcomed.

5.0
Verified Homeowner
Azusa, on Jan 09, 2019

From the moment my sister and I walked in the trailer, [removed] made us feel like we were home. That friendliness, concern and care has been experienced with every member of the team. In particular, [removed], [removed], [removed] and [removed] are rock stars and deserve a big raises!!!!

5.0
Verified Homeowner
Azusa, on Dec 29, 2018

[removed] are amazing to our family when buying and each day we live here

5.0
Verified Homeowner
Azusa, on Dec 02, 2018

[removed] is awesome! He is super nice and helpful! I told my friends how [removed] is a great company not only a builder but also a great customer service company.

5.0
Verified Homeowner
Azusa, on Dec 01, 2018

[removed] has been vital to our happiness here.

5.0
Verified Homeowner
Azusa, on Oct 25, 2018

[removed] and matt take care of everything in my home

5.0
Verified Homeowner
Azusa, on Oct 08, 2018

good house good service.

5.0
Verified Homeowner
Azusa, on Sep 21, 2018

How easy it was and how nice & helpful [removed], [removed], [removed] & [removed] are!

5.0
Verified Homeowner
Azusa, on Aug 22, 2018

[removed], [removed], [removed] and [removed]! Everything was nice and smooth and they are all so nice and helpful!

5.0
Verified Homeowner
Azusa, on Aug 21, 2018

Your team, they really stretch and go beyond their responsibility to help.

4.9
Verified Homeowner
Azusa, on Aug 15, 2018

As a first time home buyer I did not know what to expect and was truthfully expecting an overwhelming experience, but the process was actually was easy and painless thanks to the awesome team that helped us along the whole process. Greatly appreciate the help we received from [removed], [removed], [removed] and [removed].

4.9
Verified Homeowner
Azusa, on Aug 15, 2018

All the agent and property manager [removed], [removed], and [removed] had great services. They all helped a lot and made [removed] as a great company.

4.5
Verified Homeowner
Azusa, on Aug 13, 2018

Customer satisfaction service from [removed].

4.8
Verified Homeowner
Azusa, on Aug 13, 2018

The personal touch from [removed] and [removed] as well as [removed] and [removed] .

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Azusa, on May 14, 2019

The sales staff [removed] and [removed] was helpful in guiding me through the purchase and keeping me updated on the progress of the construction. Also the help of [removed] in making sure I am happy with finish within my unit such as the cabinet, flooring, and paint. In addition taking care of satellite and other communications needs by contacting the sub contractors when needed.

5.0
Verified Homeowner
Azusa, on May 13, 2019

It was easy all the way

5.0
Verified Homeowner
Azusa, on May 13, 2019

The ease of getting things done with [removed], [removed], [removed] and [removed]

5.0
Verified Homeowner
Azusa, on May 13, 2019

[removed], [removed], [removed] & [removed] are world class. Best experience was everytime I had a question or help with anything they’re a phone call away and always so helpful and able to help me with everything. They’re the BEST!!

5.0
Verified Homeowner
Azusa, on May 13, 2019

The staff! Especially [removed] and [removed] who just made us feel very special celebrating us and the community we live of [removed] [removed] [removed] and we got meet everyone which was a special night and fun times for us.

5.0
Verified Homeowner
Azusa, on Jan 16, 2019

All staff has been extremely helpful in addressing any questions or issues regarding my purchase, in a timely manner.

4.9
Verified Homeowner
Azusa, on Jan 11, 2019

The constant support from the builder representatives and the after move-in satisfaction reps

4.9
Verified Homeowner
Azusa, on Jan 09, 2019

Everybody is very helpful

5.0
Verified Homeowner
Azusa, on Jan 09, 2019

Overall experience was great. We love all the people that we worked with ([removed], [removed], [removed], and [removed]). Plus great people at [removed] [removed] too ([removed], [removed], and [removed]). All of these people are very professional.

5.0
Verified Homeowner
Azusa, on Jan 09, 2019

Everyone was friendly, helpful and always commited to making the process easy and straightforward. It was such a pleasant experience and we truly feel welcomed.

5.0
Verified Homeowner
Azusa, on Jan 09, 2019

From the moment my sister and I walked in the trailer, [removed] made us feel like we were home. That friendliness, concern and care has been experienced with every member of the team. In particular, [removed], [removed], [removed] and [removed] are rock stars and deserve a big raises!!!!

5.0
Verified Homeowner
Azusa, on Oct 25, 2018

[removed] and matt take care of everything in my home

5.0
Verified Homeowner
Azusa, on Oct 08, 2018

good house good service.

5.0
Verified Homeowner
Azusa, on Sep 21, 2018

How easy it was and how nice & helpful [removed], [removed], [removed] & [removed] are!

5.0
Verified Homeowner
Azusa, on Aug 22, 2018

[removed], [removed], [removed] and [removed]! Everything was nice and smooth and they are all so nice and helpful!

5.0
Verified Homeowner
Azusa, on Aug 21, 2018

Your team, they really stretch and go beyond their responsibility to help.

4.9
Verified Homeowner
Azusa, on Aug 15, 2018

As a first time home buyer I did not know what to expect and was truthfully expecting an overwhelming experience, but the process was actually was easy and painless thanks to the awesome team that helped us along the whole process. Greatly appreciate the help we received from [removed], [removed], [removed] and [removed].

4.9
Verified Homeowner
Azusa, on Aug 15, 2018

All the agent and property manager [removed], [removed], and [removed] had great services. They all helped a lot and made [removed] as a great company.

4.5
Verified Homeowner
Azusa, on Aug 13, 2018

Customer satisfaction service from [removed].

4.8
Verified Homeowner
Azusa, on Aug 13, 2018

The personal touch from [removed] and [removed] as well as [removed] and [removed] .

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Azusa, on Oct 27, 2019

The personal touch that [removed] has given me. He has been responsive to concerns and requests.

5.0
Verified Homeowner
Azusa, on Oct 23, 2019

Mat has been great. He answers all my questions and has helped with repair.

5.0
Verified Homeowner
Azusa, on Oct 23, 2019

Very helpful

5.0
Verified Homeowner
Azusa, on Sep 30, 2019

[removed] provided personal assistance by employing customer satisfaction representatives like [removed]. That made the initial move in experience quite smooth and hassle free.

5.0
Verified Homeowner
Azusa, on May 22, 2019

[removed] is the best. He is always ready to help us.

5.0
Verified Homeowner
Azusa, on May 09, 2019

Responsiveness and how things are addressed and fixed in a timely manner. Every detail promised is provided. Sometimes without asking.

5.0
Verified Homeowner
Azusa, on May 08, 2019

I like all the staffs are on site for awhile which it is convenience to reach to them if whenever there’s a problem or question with new home when we first moved in. Big shout out to [removed] and [removed]! They were extremely helpful through out all time! I can really tell [removed] cares about their customers. We had a great experience buying our first home. Thank you all!

5.0
Verified Homeowner
Azusa, on May 08, 2019

[removed] is very helpful in everything..,very polite and hardworking.always having a good smile in his face .

5.0
Verified Homeowner
Azusa, on Feb 27, 2019

[removed] making sure we can leave for work for mornings and matt will fix the problems each time we ask.

5.0
Verified Homeowner
Azusa, on Jan 23, 2019

good service and nice people. Thanks!

5.0
Verified Homeowner
Azusa, on Dec 29, 2018

[removed] are amazing to our family when buying and each day we live here

5.0
Verified Homeowner
Azusa, on Dec 02, 2018

[removed] is awesome! He is super nice and helpful! I told my friends how [removed] is a great company not only a builder but also a great customer service company.

5.0
Verified Homeowner
Azusa, on Dec 01, 2018

[removed] has been vital to our happiness here.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Azusa, on Oct 23, 2019

Company is committed to customer satisfaction.

4.5
Verified Homeowner
Azusa, on Oct 23, 2019

[removed] and his team have always been responsive to anything our home has needed. [removed] was an awesome salesperson.

5.0
Verified Homeowner
Azusa, on Oct 23, 2019

I like the friendly people at The Olson Company.

5.0
Verified Homeowner
Azusa, on Oct 10, 2019

Having [removed] available after we moved in.

5.0
Verified Homeowner
Azusa, on Oct 08, 2019

[removed] is very helpful and easy to contact when issue arise

5.0
Verified Homeowner
Azusa, on Jul 31, 2019

good product good service.

5.0
Verified Homeowner
Azusa, on Jun 01, 2019

[removed]! He provides excellent follow-up and is extremely helpful.

5.0
Verified Homeowner