Top Homebuilder Ratings & Reviews

The Olson Company

Olive Walk - La Mirada

48 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.4

Lender Experience

4.8

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.8

Installation & Workmanship

4.8

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

La Mirada, on Aug 28, 2019

[removed] is very professional. When we have questions about items with our home, he takes the time to explain. He is very accommodating to our schedule.

4.7
Verified Homeowner
La Mirada, on Aug 20, 2019

Quick handling of any issues that pop up. Excellent communication.

4.5
Verified Homeowner
La Mirada, on Jul 24, 2019

The professional service.

5.0
Verified Homeowner
La Mirada, on Jun 07, 2019

over all i like my house

5.0
Verified Homeowner
La Mirada, on Jun 07, 2019

Keeping Time line

4.0
Verified Homeowner
La Mirada, on Apr 01, 2019

The availability of customer service to tend to our needs and questions.

3.5
Verified Homeowner
La Mirada, on Feb 10, 2019

The staff were friendly,approachable,knowledgeable and answered our questions very well.

5.0
Verified Homeowner
La Mirada, on Feb 07, 2019

[Translated from KO] It is stable and comfortable.

4.7
Verified Homeowner
La Mirada, on Feb 07, 2019

they met their words.

4.5
Verified Homeowner
La Mirada, on Feb 06, 2019

House was delivered on time, The Champion on site person always follows up, builder makes an effort to create a community

5.0
Verified Homeowner
La Mirada, on Jan 30, 2019

Customer service. Personal attention and detail follow up from Homeowner Satisfaction [removed].

5.0
Verified Homeowner
La Mirada, on Jan 25, 2019

[removed] is on top of things - he has been really helpful with coordinating the vendors to meet our needs.

5.0
Verified Homeowner
La Mirada, on Jan 25, 2019

If they had taken more time to details. I see issues with frames, windows, door stops not working properly.

2.8
Verified Homeowner
La Mirada, on Jan 24, 2019

Nice

5.0
Verified Homeowner
La Mirada, on Jan 23, 2019

My requests were taken care of quickly every time.

5.0
Verified Homeowner
La Mirada, on Nov 29, 2018

[removed] has been more than helpful with our move in process and any sudden problems along the way.

5.0
Verified Homeowner
La Mirada, on Oct 19, 2018

Special event

5.0
Verified Homeowner
La Mirada, on Oct 18, 2018

[removed] was great with every step of the process by working with our schedule and needs. She kept us updated with the progress and went out of her way to respond to emails, text messages and voicemails even after office hours. It was an easy process and made us feel comfortable with the process. [removed] was extremely helpful with the whole process of having our home ready before the scheduled date. His responses to our questions have been timely and explained the whole process throughly. [removed] informed us of items that were not done correctly (same things) and he was in the process to correct them. He was extremely helpful especially on the day we moved in. He did not hesitate to help and made us feel like we were valued customers.

4.9
Verified Homeowner
La Mirada, on Oct 17, 2018

Initial walk through of our home to shoes it’s foundation

4.0
Verified Homeowner
La Mirada, on Oct 14, 2018

Sales person and the representative are very helpful

4.8
Verified Homeowner
La Mirada, on Sep 16, 2018

Great to have the champion on site who has been extremely responsive to all our needs

4.9
Verified Homeowner
La Mirada, on Sep 14, 2018

[removed] has been friendly

4.8
Verified Homeowner
La Mirada, on Aug 31, 2018

Mr. [removed] is always for his detailed explanation and guidance. Also, when I complained about problem, he come and give solution right away.^^

5.0
Verified Homeowner
La Mirada, on Aug 30, 2018

I would just like to compliment [removed]. He has been most professional and gone to great lengths to assist me as needs to be commended. Thank you

5.0
Verified Homeowner
La Mirada, on Aug 23, 2018

after purchase service

4.9
Verified Homeowner
La Mirada, on Aug 07, 2018

Every one on the team has been beyond helpful. [removed] only in the buying process but also the thereafter. There has never been one person i couldn't direct any questions to and i would also always receive an answer right away. My wife and i are forever grateful to even have the opportunity to live in our new home built by [removed] and we feel lucky every morning we wake up. The floor plan are well thought out and has the perfect combination of effective space and roominess. Thank you [removed] team for such a pleasant experience.

5.0
Verified Homeowner
La Mirada, on May 18, 2018

I am satisfied with the quality of home and homeowners service

5.0
Verified Homeowner
La Mirada, on May 16, 2018

All people involved in purchasing the house were very friendly and well informed which was very helpful.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

La Mirada, on Feb 10, 2019

The staff were friendly,approachable,knowledgeable and answered our questions very well.

5.0
Verified Homeowner
La Mirada, on Oct 19, 2018

Special event

5.0
Verified Homeowner
La Mirada, on Oct 18, 2018

[removed] was great with every step of the process by working with our schedule and needs. She kept us updated with the progress and went out of her way to respond to emails, text messages and voicemails even after office hours. It was an easy process and made us feel comfortable with the process. [removed] was extremely helpful with the whole process of having our home ready before the scheduled date. His responses to our questions have been timely and explained the whole process throughly. [removed] informed us of items that were not done correctly (same things) and he was in the process to correct them. He was extremely helpful especially on the day we moved in. He did not hesitate to help and made us feel like we were valued customers.

4.9
Verified Homeowner
La Mirada, on Oct 17, 2018

Initial walk through of our home to shoes it’s foundation

4.0
Verified Homeowner
La Mirada, on Oct 14, 2018

Sales person and the representative are very helpful

4.8
Verified Homeowner
La Mirada, on Aug 23, 2018

after purchase service

4.9
Verified Homeowner
La Mirada, on Aug 07, 2018

Every one on the team has been beyond helpful. [removed] only in the buying process but also the thereafter. There has never been one person i couldn't direct any questions to and i would also always receive an answer right away. My wife and i are forever grateful to even have the opportunity to live in our new home built by [removed] and we feel lucky every morning we wake up. The floor plan are well thought out and has the perfect combination of effective space and roominess. Thank you [removed] team for such a pleasant experience.

5.0
Verified Homeowner
La Mirada, on May 18, 2018

I am satisfied with the quality of home and homeowners service

5.0
Verified Homeowner
La Mirada, on May 16, 2018

All people involved in purchasing the house were very friendly and well informed which was very helpful.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

La Mirada, on Jun 07, 2019

over all i like my house

5.0
Verified Homeowner
La Mirada, on Jan 25, 2019

[removed] is on top of things - he has been really helpful with coordinating the vendors to meet our needs.

5.0
Verified Homeowner
La Mirada, on Jan 25, 2019

If they had taken more time to details. I see issues with frames, windows, door stops not working properly.

2.8
Verified Homeowner
La Mirada, on Jan 24, 2019

Nice

5.0
Verified Homeowner
La Mirada, on Jan 23, 2019

My requests were taken care of quickly every time.

5.0
Verified Homeowner
La Mirada, on Nov 29, 2018

[removed] has been more than helpful with our move in process and any sudden problems along the way.

5.0
Verified Homeowner
La Mirada, on Sep 16, 2018

Great to have the champion on site who has been extremely responsive to all our needs

4.9
Verified Homeowner
La Mirada, on Sep 14, 2018

[removed] has been friendly

4.8
Verified Homeowner
La Mirada, on Aug 31, 2018

Mr. [removed] is always for his detailed explanation and guidance. Also, when I complained about problem, he come and give solution right away.^^

5.0
Verified Homeowner
La Mirada, on Aug 30, 2018

I would just like to compliment [removed]. He has been most professional and gone to great lengths to assist me as needs to be commended. Thank you

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

La Mirada, on Aug 28, 2019

[removed] is very professional. When we have questions about items with our home, he takes the time to explain. He is very accommodating to our schedule.

4.7
Verified Homeowner
La Mirada, on Aug 20, 2019

Quick handling of any issues that pop up. Excellent communication.

4.5
Verified Homeowner
La Mirada, on Jul 24, 2019

The professional service.

5.0
Verified Homeowner
La Mirada, on Jun 07, 2019

Keeping Time line

4.0
Verified Homeowner
La Mirada, on Apr 01, 2019

The availability of customer service to tend to our needs and questions.

3.5
Verified Homeowner
La Mirada, on Feb 07, 2019

[Translated from KO] It is stable and comfortable.

4.7
Verified Homeowner
La Mirada, on Feb 07, 2019

they met their words.

4.5
Verified Homeowner
La Mirada, on Feb 06, 2019

House was delivered on time, The Champion on site person always follows up, builder makes an effort to create a community

5.0
Verified Homeowner
La Mirada, on Jan 30, 2019

Customer service. Personal attention and detail follow up from Homeowner Satisfaction [removed].

5.0
Verified Homeowner