36 Home Owner Reviews Completed Aug 2017 - Feb 19

 

Community Score Overview

36 Home Owner Reviews

4.7
Rating of home owners' willingness to recommend this builder
4.8
Overall Satisfaction

PERFORMANCE RATINGS

Construction Experience

4.9

Move-in Experience

4.9

Mortgage Experience

4.9

Purchase Experience

4.9

Installation & Workmanship

4.8

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

Driving Directions
Request More Info

MOST RECENT HOME OWNER'S VERBATIM COMMENTS

La Mirada, on Feb 10, 2019

The staff were friendly,approachable,knowledgeable and answered our questions very well.

5.0
Verified Home Owner
La Mirada, on Feb 06, 2019

House was delivered on time, The Champion on site person always follows up, builder makes an effort to create a community

5.0
Verified Home Owner
La Mirada, on Jan 30, 2019

Customer service. Personal attention and detail follow up from Homeowner Satisfaction Representative.

5.0
Verified Home Owner
La Mirada, on Jan 25, 2019

Ken is on top of things - he has been really helpful with coordinating the vendors to meet our needs.

5.0
Verified Home Owner
La Mirada, on Jan 24, 2019

Nice

5.0
Verified Home Owner
La Mirada, on Jan 23, 2019

My requests were taken care of quickly every time.

5.0
Verified Home Owner
La Mirada, on Nov 29, 2018

Kenny has been more than helpful with our move in process and any sudden problems along the way.

5.0
Verified Home Owner
La Mirada, on Oct 19, 2018

Special event

5.0
Verified Home Owner
La Mirada, on Oct 18, 2018

Karen was great with every step of the process by working with our schedule and needs. She kept us updated with the progress and went out of her way to respond to emails, text messages and voicemails even after office hours. It was an easy process and made us feel comfortable with the process. Ken was extremely helpful with the whole process of having our home ready before the scheduled date. His responses to our questions have been timely and explained the whole process throughly. Eddie informed us of items that were not done correctly (same things) and he was in the process to correct them. He was extremely helpful especially on the day we moved in. He did not hesitate to help and made us feel like we were valued customers.

4.9
Verified Home Owner
La Mirada, on Oct 14, 2018

Sales person and the representative are very helpful

4.8
Verified Home Owner
La Mirada, on Sep 16, 2018

Great to have the champion on site who has been extremely responsive to all our needs

4.9
Verified Home Owner
La Mirada, on Sep 14, 2018

Kenny Liang has been friendly

4.8
Verified Home Owner
La Mirada, on Aug 31, 2018

Mr. Liang is always for his detailed explanation and guidance. Also, when I complained about problem, he come and give solution right away.^^

5.0
Verified Home Owner
La Mirada, on Aug 30, 2018

I would just like to compliment Kenneth Liang. He has been most professional and gone to great lengths to assist me as needs to be commended. Thank you

5.0
Verified Home Owner
La Mirada, on Aug 23, 2018

after purchase service

4.9
Verified Home Owner
La Mirada, on Aug 07, 2018

Every one on the team has been beyond helpful. Not only in the buying process but also the thereafter. There has never been one person i couldn't direct any questions to and i would also always receive an answer right away. My wife and i are forever grateful to even have the opportunity to live in our new home built by Olsen and we feel lucky every morning we wake up. The floor plan are well thought out and has the perfect combination of effective space and roominess. Thank you Olsen team for such a pleasant experience.

5.0
Verified Home Owner
La Mirada, on May 18, 2018

I am satisfied with the quality of home and homeowners service

5.0
Verified Home Owner
La Mirada, on May 16, 2018

All people involved in purchasing the house were very friendly and well informed which was very helpful.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNER'S VERBATIM COMMENTS - Purchase & Move In

La Mirada, on Feb 10, 2019

The staff were friendly,approachable,knowledgeable and answered our questions very well.

5.0
Verified Home Owner
La Mirada, on Oct 19, 2018

Special event

5.0
Verified Home Owner
La Mirada, on Oct 18, 2018

Karen was great with every step of the process by working with our schedule and needs. She kept us updated with the progress and went out of her way to respond to emails, text messages and voicemails even after office hours. It was an easy process and made us feel comfortable with the process. Ken was extremely helpful with the whole process of having our home ready before the scheduled date. His responses to our questions have been timely and explained the whole process throughly. Eddie informed us of items that were not done correctly (same things) and he was in the process to correct them. He was extremely helpful especially on the day we moved in. He did not hesitate to help and made us feel like we were valued customers.

4.9
Verified Home Owner
La Mirada, on Oct 14, 2018

Sales person and the representative are very helpful

4.8
Verified Home Owner
La Mirada, on Aug 23, 2018

after purchase service

4.9
Verified Home Owner
La Mirada, on Aug 07, 2018

Every one on the team has been beyond helpful. Not only in the buying process but also the thereafter. There has never been one person i couldn't direct any questions to and i would also always receive an answer right away. My wife and i are forever grateful to even have the opportunity to live in our new home built by Olsen and we feel lucky every morning we wake up. The floor plan are well thought out and has the perfect combination of effective space and roominess. Thank you Olsen team for such a pleasant experience.

5.0
Verified Home Owner
La Mirada, on May 18, 2018

I am satisfied with the quality of home and homeowners service

5.0
Verified Home Owner
La Mirada, on May 16, 2018

All people involved in purchasing the house were very friendly and well informed which was very helpful.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNER'S VERBATIM COMMENTS - 5-6 Months after Move In

La Mirada, on Jan 25, 2019

Ken is on top of things - he has been really helpful with coordinating the vendors to meet our needs.

5.0
Verified Home Owner
La Mirada, on Jan 24, 2019

Nice

5.0
Verified Home Owner
La Mirada, on Jan 23, 2019

My requests were taken care of quickly every time.

5.0
Verified Home Owner
La Mirada, on Nov 29, 2018

Kenny has been more than helpful with our move in process and any sudden problems along the way.

5.0
Verified Home Owner
La Mirada, on Sep 16, 2018

Great to have the champion on site who has been extremely responsive to all our needs

4.9
Verified Home Owner
La Mirada, on Sep 14, 2018

Kenny Liang has been friendly

4.8
Verified Home Owner
La Mirada, on Aug 31, 2018

Mr. Liang is always for his detailed explanation and guidance. Also, when I complained about problem, he come and give solution right away.^^

5.0
Verified Home Owner
La Mirada, on Aug 30, 2018

I would just like to compliment Kenneth Liang. He has been most professional and gone to great lengths to assist me as needs to be commended. Thank you

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNER'S VERBATIM COMMENTS - 10-12 Months after Move In

La Mirada, on Feb 06, 2019

House was delivered on time, The Champion on site person always follows up, builder makes an effort to create a community

5.0
Verified Home Owner
La Mirada, on Jan 30, 2019

Customer service. Personal attention and detail follow up from Homeowner Satisfaction Representative.

5.0
Verified Home Owner