Top Homebuilder Ratings & Reviews

The Olson Company

Orchard Walk - Orange

80 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.9

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.8

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Orange, on Oct 10, 2019

Excellent Homeowner Satisfaction [removed]

4.9
Verified Homeowner
Orange, on Oct 10, 2019

Co. [removed]. always prompt and expeditious in finishing the required work.

4.9
Verified Homeowner
Orange, on Oct 10, 2019

Good customer support, [removed] is always there to answer our questions

5.0
Verified Homeowner
Orange, on May 23, 2019

My rep is the best.

5.0
Verified Homeowner
Orange, on May 09, 2019

Very satisfied with all the required services performed.

5.0
Verified Homeowner
Orange, on May 08, 2019

[removed] is always very responsive to our needs for any repairs to our home. He is just a text away and would always reply promptly to our inquiries. Always comes with a smile on his face even if he is sick. Kudos to [removed], he is the best!

5.0
Verified Homeowner
Orange, on May 07, 2019

The customer care from the Homeowner Satisfaction [removed] is excellent.

5.0
Verified Homeowner
Orange, on Mar 30, 2019

[removed] and the team have gone above and beyond any expectations I may have had. From taking in my trash cans to putting packages in my home while I’m at work, I have never heard of customer service at this level

5.0
Verified Homeowner
Orange, on Mar 17, 2019

People are friendly, easy to work with, and willing to help.

5.0
Verified Homeowner
Orange, on Mar 12, 2019

Lots of communication

5.0
Verified Homeowner
Orange, on Mar 07, 2019

The communication with all team members in answering my concerns and resolving them.

4.8
Verified Homeowner
Orange, on Mar 04, 2019

Our service representative, his commitment to us.

5.0
Verified Homeowner
Orange, on Mar 02, 2019

[removed]'s care and attention has been incredible!

5.0
Verified Homeowner
Orange, on Feb 28, 2019

The support staff that has been on hand to help with big and small questions and concerns. [removed] has been great

4.4
Verified Homeowner
Orange, on Feb 28, 2019

I really like how involved the builder is after close of escrow and moving into the new home. Their follow-up appointments, gift baskets (from follow up appointments), and events are great experiences that I enjoy.

4.7
Verified Homeowner
Orange, on Feb 02, 2019

Accurate info on availability, features and price, and prompt return of inquiries. Questions and concerns promptly addressed, and builder rep has been helpful prior to move-in and in the first month of occupancy. Thank you for your commitment to quality and eco-sustainability.

5.0
Verified Homeowner
Orange, on Jan 22, 2019

Everyone has been so helpful and I love the home!

5.0
Verified Homeowner
Orange, on Jan 10, 2019

Quick turnaround during contract, excellent service and follow through with the [removed] Satisfaction [removed]. The [removed] Satisfaction [removed] is the best!!!

5.0
Verified Homeowner
Orange, on Jan 09, 2019

Everyone was very professional and helpful most esp. [removed] and [removed]. [removed] was pretty awesome too!

5.0
Verified Homeowner
Orange, on Jan 09, 2019

The [removed] [removed] representatives, [removed], [removed], [removed], [removed] and others employed by the Olson Co., are very professional in dealing with us from showing the model homes to the signing our escrow closing, and fixing minor things to almost perfection. We are very satisfied with our new condo. [removed] and [removed], Lot 4.

5.0
Verified Homeowner
Orange, on Jan 09, 2019

The opportunities we had to walk through the home as it was being built.

4.9
Verified Homeowner
Orange, on Dec 29, 2018

They care for us and remember all our pending needs and follow up timely.

5.0
Verified Homeowner
Orange, on Dec 06, 2018

my client still needs outlet fix in the garagee for refrigerator

5.0
Verified Homeowner
Orange, on Nov 06, 2018

The walk thru’s With [removed] we’re very helpful to learn about upkeep for our house.

4.0
Verified Homeowner
Orange, on Nov 05, 2018

[removed] has made living here so so so very special.

5.0
Verified Homeowner
Orange, on Nov 04, 2018

We love [removed] but don't love our cars scraping on the entrance to our driveway every time we leave and come home. It also has been BEYOND frustrating having construction builder vehicles in front of our garage the last few months.

4.9
Verified Homeowner
Orange, on Oct 31, 2018

The visits throughout the year and engagement in HOA

4.8
Verified Homeowner
Orange, on Oct 30, 2018

The commitment to it's customer service; ie. [removed] is amazing to work with (knowledgable and extremely accommodating).

4.2
Verified Homeowner
Orange, on Oct 30, 2018

I’m happy with the quality and the service

4.9
Verified Homeowner
Orange, on Oct 30, 2018

1 to 1 customer support and the dedicated customer representative to handle any issues that I have for the house.

4.2
Verified Homeowner
Orange, on Oct 29, 2018

Customer service was great though the entire process! I’m happy to live here.

4.9
Verified Homeowner
Orange, on Oct 29, 2018

[removed] is the best , he is always there for us and just a call away. He took care of us like a family member. I am very happy with all the services.

5.0
Verified Homeowner
Orange, on Oct 18, 2018

[removed] and the entire [removed] [removed] team have been amazing to work with.

5.0
Verified Homeowner
Orange, on Oct 17, 2018

[removed] visits on a regular basis and helps me whenever I need his help.

4.6
Verified Homeowner
Orange, on Oct 07, 2018

That they were very timely in responding to my requests and questions.

5.0
Verified Homeowner
Orange, on Oct 05, 2018

The constant communication so far

5.0
Verified Homeowner
Orange, on Oct 05, 2018

Everyone is easy to talk to and really show that they care.

5.0
Verified Homeowner
Orange, on Sep 28, 2018

Nice guy

5.0
Verified Homeowner
Orange, on Sep 28, 2018

My Olson [removed] representative, [removed], has been the most attentive. He really goes over and beyond.

5.0
Verified Homeowner
Orange, on Sep 28, 2018

I like the home visits where we go over any items and a refresher over maintenance. The gifts that I receive at these home visits are very useful! Also, [removed] has been awesome to work with.

5.0
Verified Homeowner
Orange, on Sep 27, 2018

That [removed] has been there for whatever I needed. He is always attentive to our needs and always looking for ways to help.

4.9
Verified Homeowner
Orange, on Aug 06, 2018

Communication process was very helpful. The entire team [removed], [removed], [removed], [removed], all great people.

5.0
Verified Homeowner
Orange, on Jun 30, 2018

Kindness of the staff

5.0
Verified Homeowner
Orange, on Jun 29, 2018

The check ups/follow ups!

5.0
Verified Homeowner
Orange, on Jun 28, 2018

The sales team here at orchard walk were extremely personable and knowledgeable. [removed] and [removed] always have a smile on their face when they greet you. They would respond to all of on my inquiries and questions no matter how late in the day it was. [removed] and the construction team are extremely knowledgeable and quick to address any items. [removed] has provided exceptional service and was also extremely knowledgeable on the walk through

5.0
Verified Homeowner
Orange, on Jun 20, 2018

How well the team kept me informed by emails and pictures as well as being available for questions and clarifications.

4.9
Verified Homeowner
Orange, on Jun 20, 2018

The best part was everyone in the office and [removed], they help us out in every little thing that we need.

4.9
Verified Homeowner
Orange, on Jun 19, 2018

The one-on-one help received by all parties involved in the sale/loan/build ([removed], [removed], [removed], [removed], etc.)

5.0
Verified Homeowner
Orange, on Jun 13, 2018

We really like [removed]'s professionalism (home sales rep) and [removed]'s great home inspection and follow up.

4.4
Verified Homeowner
Orange, on Jun 13, 2018

Overall, we were extremely satisfied with having Olson Homes as our builders. [removed], our go to person , was was very attentive, always very kind and respectful. One thing that stood out was everyone at Olson’s Homes was willing to help out in any way. There were people always available.

5.0
Verified Homeowner
Orange, on Jun 12, 2018

The open wall walk through and final walk through was very informative.

5.0
Verified Homeowner
Orange, on Jun 12, 2018

[removed] and [removed] were always ready to help us with any question.

5.0
Verified Homeowner
Orange, on Jun 04, 2018

The best part of an [removed] home is the customer service. Communication is key, and the check ups are very helpful. Feels like the builder really cares about the client, not only in the sale, but for the long run

5.0
Verified Homeowner
Orange, on May 31, 2018

[removed] always follows through with his commitments and has made sure we are 100% happy with our home.

3.7
Verified Homeowner
Orange, on May 30, 2018

User friendly!

5.0
Verified Homeowner
Orange, on May 30, 2018

They’re always ready to help, whenever I have a minor problem it takes a phone call and they come

5.0
Verified Homeowner
Orange, on Apr 22, 2018

[removed]’s follow through has been exceptional. While there were several issues in the final walk through, he has systematically addressed each issue.

4.9
Verified Homeowner
Orange, on Mar 08, 2018

The fact that the customer representative ([removed]) was and is always there for us when we have questions and need help with our home. I did not always believe [removed] when he said he would be there for us after close of escrow, but he definitely proved me wrong ! This is one of the main reasons I would refer this builder to friends and family.

4.9
Verified Homeowner
Orange, on Feb 19, 2018

[removed], debra ans matt took care of us. Amazing staff.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Orange, on Mar 02, 2019

[removed]'s care and attention has been incredible!

5.0
Verified Homeowner
Orange, on Feb 02, 2019

Accurate info on availability, features and price, and prompt return of inquiries. Questions and concerns promptly addressed, and builder rep has been helpful prior to move-in and in the first month of occupancy. Thank you for your commitment to quality and eco-sustainability.

5.0
Verified Homeowner
Orange, on Jan 22, 2019

Everyone has been so helpful and I love the home!

5.0
Verified Homeowner
Orange, on Jan 10, 2019

Quick turnaround during contract, excellent service and follow through with the [removed] Satisfaction [removed]. The [removed] Satisfaction [removed] is the best!!!

5.0
Verified Homeowner
Orange, on Jan 09, 2019

Everyone was very professional and helpful most esp. [removed] and [removed]. [removed] was pretty awesome too!

5.0
Verified Homeowner
Orange, on Jan 09, 2019

The [removed] [removed] representatives, [removed], [removed], [removed], [removed] and others employed by the Olson Co., are very professional in dealing with us from showing the model homes to the signing our escrow closing, and fixing minor things to almost perfection. We are very satisfied with our new condo. [removed] and [removed], Lot 4.

5.0
Verified Homeowner
Orange, on Jan 09, 2019

The opportunities we had to walk through the home as it was being built.

4.9
Verified Homeowner
Orange, on Aug 06, 2018

Communication process was very helpful. The entire team [removed], [removed], [removed], [removed], all great people.

5.0
Verified Homeowner
Orange, on Jun 30, 2018

Kindness of the staff

5.0
Verified Homeowner
Orange, on Jun 28, 2018

The sales team here at orchard walk were extremely personable and knowledgeable. [removed] and [removed] always have a smile on their face when they greet you. They would respond to all of on my inquiries and questions no matter how late in the day it was. [removed] and the construction team are extremely knowledgeable and quick to address any items. [removed] has provided exceptional service and was also extremely knowledgeable on the walk through

5.0
Verified Homeowner
Orange, on Jun 20, 2018

How well the team kept me informed by emails and pictures as well as being available for questions and clarifications.

4.9
Verified Homeowner
Orange, on Jun 20, 2018

The best part was everyone in the office and [removed], they help us out in every little thing that we need.

4.9
Verified Homeowner
Orange, on Jun 19, 2018

The one-on-one help received by all parties involved in the sale/loan/build ([removed], [removed], [removed], [removed], etc.)

5.0
Verified Homeowner
Orange, on Jun 13, 2018

We really like [removed]'s professionalism (home sales rep) and [removed]'s great home inspection and follow up.

4.4
Verified Homeowner
Orange, on Jun 13, 2018

Overall, we were extremely satisfied with having Olson Homes as our builders. [removed], our go to person , was was very attentive, always very kind and respectful. One thing that stood out was everyone at Olson’s Homes was willing to help out in any way. There were people always available.

5.0
Verified Homeowner
Orange, on Jun 12, 2018

The open wall walk through and final walk through was very informative.

5.0
Verified Homeowner
Orange, on Jun 12, 2018

[removed] and [removed] were always ready to help us with any question.

5.0
Verified Homeowner
Orange, on Apr 22, 2018

[removed]’s follow through has been exceptional. While there were several issues in the final walk through, he has systematically addressed each issue.

4.9
Verified Homeowner
Orange, on Mar 08, 2018

The fact that the customer representative ([removed]) was and is always there for us when we have questions and need help with our home. I did not always believe [removed] when he said he would be there for us after close of escrow, but he definitely proved me wrong ! This is one of the main reasons I would refer this builder to friends and family.

4.9
Verified Homeowner
Orange, on Feb 19, 2018

[removed], debra ans matt took care of us. Amazing staff.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Orange, on May 23, 2019

My rep is the best.

5.0
Verified Homeowner
Orange, on May 09, 2019

Very satisfied with all the required services performed.

5.0
Verified Homeowner
Orange, on May 08, 2019

[removed] is always very responsive to our needs for any repairs to our home. He is just a text away and would always reply promptly to our inquiries. Always comes with a smile on his face even if he is sick. Kudos to [removed], he is the best!

5.0
Verified Homeowner
Orange, on May 07, 2019

The customer care from the Homeowner Satisfaction [removed] is excellent.

5.0
Verified Homeowner
Orange, on Dec 29, 2018

They care for us and remember all our pending needs and follow up timely.

5.0
Verified Homeowner
Orange, on Oct 18, 2018

[removed] and the entire [removed] [removed] team have been amazing to work with.

5.0
Verified Homeowner
Orange, on Oct 17, 2018

[removed] visits on a regular basis and helps me whenever I need his help.

4.6
Verified Homeowner
Orange, on Oct 07, 2018

That they were very timely in responding to my requests and questions.

5.0
Verified Homeowner
Orange, on Oct 05, 2018

The constant communication so far

5.0
Verified Homeowner
Orange, on Oct 05, 2018

Everyone is easy to talk to and really show that they care.

5.0
Verified Homeowner
Orange, on Sep 28, 2018

Nice guy

5.0
Verified Homeowner
Orange, on Sep 28, 2018

My Olson [removed] representative, [removed], has been the most attentive. He really goes over and beyond.

5.0
Verified Homeowner
Orange, on Sep 28, 2018

I like the home visits where we go over any items and a refresher over maintenance. The gifts that I receive at these home visits are very useful! Also, [removed] has been awesome to work with.

5.0
Verified Homeowner
Orange, on Sep 27, 2018

That [removed] has been there for whatever I needed. He is always attentive to our needs and always looking for ways to help.

4.9
Verified Homeowner
Orange, on Jun 29, 2018

The check ups/follow ups!

5.0
Verified Homeowner
Orange, on Jun 04, 2018

The best part of an [removed] home is the customer service. Communication is key, and the check ups are very helpful. Feels like the builder really cares about the client, not only in the sale, but for the long run

5.0
Verified Homeowner
Orange, on May 31, 2018

[removed] always follows through with his commitments and has made sure we are 100% happy with our home.

3.7
Verified Homeowner
Orange, on May 30, 2018

User friendly!

5.0
Verified Homeowner
Orange, on May 30, 2018

They’re always ready to help, whenever I have a minor problem it takes a phone call and they come

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Orange, on Oct 10, 2019

Excellent Homeowner Satisfaction [removed]

4.9
Verified Homeowner
Orange, on Oct 10, 2019

Co. [removed]. always prompt and expeditious in finishing the required work.

4.9
Verified Homeowner
Orange, on Oct 10, 2019

Good customer support, [removed] is always there to answer our questions

5.0
Verified Homeowner
Orange, on Mar 30, 2019

[removed] and the team have gone above and beyond any expectations I may have had. From taking in my trash cans to putting packages in my home while I’m at work, I have never heard of customer service at this level

5.0
Verified Homeowner
Orange, on Mar 17, 2019

People are friendly, easy to work with, and willing to help.

5.0
Verified Homeowner
Orange, on Mar 12, 2019

Lots of communication

5.0
Verified Homeowner
Orange, on Mar 07, 2019

The communication with all team members in answering my concerns and resolving them.

4.8
Verified Homeowner
Orange, on Mar 04, 2019

Our service representative, his commitment to us.

5.0
Verified Homeowner
Orange, on Feb 28, 2019

The support staff that has been on hand to help with big and small questions and concerns. [removed] has been great

4.4
Verified Homeowner
Orange, on Feb 28, 2019

I really like how involved the builder is after close of escrow and moving into the new home. Their follow-up appointments, gift baskets (from follow up appointments), and events are great experiences that I enjoy.

4.7
Verified Homeowner
Orange, on Dec 06, 2018

my client still needs outlet fix in the garagee for refrigerator

5.0
Verified Homeowner
Orange, on Nov 06, 2018

The walk thru’s With [removed] we’re very helpful to learn about upkeep for our house.

4.0
Verified Homeowner
Orange, on Nov 05, 2018

[removed] has made living here so so so very special.

5.0
Verified Homeowner
Orange, on Nov 04, 2018

We love [removed] but don't love our cars scraping on the entrance to our driveway every time we leave and come home. It also has been BEYOND frustrating having construction builder vehicles in front of our garage the last few months.

4.9
Verified Homeowner
Orange, on Oct 31, 2018

The visits throughout the year and engagement in HOA

4.8
Verified Homeowner
Orange, on Oct 30, 2018

The commitment to it's customer service; ie. [removed] is amazing to work with (knowledgable and extremely accommodating).

4.2
Verified Homeowner
Orange, on Oct 30, 2018

I’m happy with the quality and the service

4.9
Verified Homeowner
Orange, on Oct 30, 2018

1 to 1 customer support and the dedicated customer representative to handle any issues that I have for the house.

4.2
Verified Homeowner
Orange, on Oct 29, 2018

Customer service was great though the entire process! I’m happy to live here.

4.9
Verified Homeowner
Orange, on Oct 29, 2018

[removed] is the best , he is always there for us and just a call away. He took care of us like a family member. I am very happy with all the services.

5.0
Verified Homeowner