Top Homebuilder Ratings & Reviews

The Olson Company

Portola Walk - La Habra

86 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.5

Lender Experience

4.9

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers

La Habra, on Jun 15, 2020

Customer care has been great and I haven’t had any issues that include warranty service.

5.0
Verified Homeowner
La Habra, on Jun 13, 2020

The ease of getting ahold of [name removed] and the rapid response time when something has gone wrong.

5.0
Verified Homeowner
La Habra, on Jun 13, 2020

[name removed] is very helpful and he makes me feel like there is someone to take care of my housing related problems.

5.0
Verified Homeowner
La Habra, on Jun 07, 2020

Good follow up when I request something.

4.9
Verified Homeowner
La Habra, on Jun 05, 2020

[name removed] always comes and check with the condition of the house which other builder doesn’t do that. Great service!

5.0
Verified Homeowner
La Habra, on Jun 02, 2020

great after sale services.

5.0
Verified Homeowner
La Habra, on May 19, 2020

Any time I have had any questions or concerns, [name removed] has always addressed it and I appreciate that. Thanks [name removed]!

5.0
Verified Homeowner
La Habra, on May 19, 2020

[name removed] is the best customer service representative for us. He went way beyond normal customer service and provide us with continuous excellent service to our home.

5.0
Verified Homeowner
La Habra, on May 14, 2020

[name removed]’s honesty

5.0
Verified Homeowner
La Habra, on May 10, 2020

The timely response for service/repairs.

5.0
Verified Homeowner
La Habra, on May 09, 2020

Friendliness and willingness to help

5.0
Verified Homeowner
La Habra, on Apr 21, 2020

People! All the [name removed] people are super friendly and easy to work with.

5.0
Verified Homeowner
La Habra, on Mar 03, 2020

The constant follow up by the Homeowner Satisfaction [name removed] to make sure all things in the home are working well and that all aspects of the home meet my satisfaction.

4.3
Verified Homeowner
La Habra, on Feb 28, 2020

Reliable customer service

5.0
Verified Homeowner
La Habra, on Feb 26, 2020

[name removed] has been wonderful! As first time home owners, it's really helpful having his support and being able to reach out to him with any concerns.

5.0
Verified Homeowner
La Habra, on Feb 21, 2020

Attentive and responsive

4.7
Verified Homeowner
La Habra, on Feb 17, 2020

Timely communication and great customer service.

5.0
Verified Homeowner
La Habra, CA, on Feb 11, 2020

The service

5.0
Verified Homeowner
La Habra, on Feb 02, 2020

[name removed] helped out all the things what I needed!!

5.0
Verified Homeowner
La Habra, CA, on Jan 23, 2020

Good after service

5.0
Verified Homeowner
La Habra, CA, on Dec 21, 2019

Timeliness/communication

5.0
Verified Homeowner
La Habra, on Dec 18, 2019

Both [name removed] and [name removed] are doing an amazing job during presales, sales and post sales process. [name removed] is a good resource during the walkthroughs and always trying to help where he can. [name removed] is amazing!

4.9
Verified Homeowner
La Habra, CA, on Dec 16, 2019

Best salesperson ever!! The [name removed] company has strong customer service with follow up from the contract through move in. Even after, [name removed] is looking out after each homeowners. I think they were the best sales team and supporters from The Olson Company at Portolawalk! Strongly recommend!!

5.0
Verified Homeowner
La Habra, CA, on Dec 14, 2019

Sales was great. [name removed] was great. Overall a great experience.

4.9
Verified Homeowner
La Habra, CA, on Dec 03, 2019

Speedy.

3.8
Verified Homeowner
La Habra, CA, on Nov 27, 2019

Post move in service and communication with [name removed]. Stand up guy who's looking to ensure honest level of workmanship from all the contractors so the home owner (me) is satisfied.

4.5
Verified Homeowner
La Habra, CA, on Oct 10, 2019

[removed] and [removed] were very kind and very helpful.

4.3
Verified Homeowner
La Habra, on Sep 27, 2019

They are very consistent and keep up with everything.

5.0
Verified Homeowner
La Habra, CA, on Sep 24, 2019

customer service

4.3
Verified Homeowner
La Habra, CA, on Sep 21, 2019

[removed] people are very nice.

5.0
Verified Homeowner
La Habra, CA, on Sep 19, 2019

Everyone that we have worked with has been incredibly friendly, warm & so helpful!

5.0
Verified Homeowner
La Habra, CA, on Sep 19, 2019

Interaction with the home advisors

5.0
Verified Homeowner
La Habra, CA, on Sep 16, 2019

The office staff, construction managers, construction workers, and everyone I worked with through [removed] was extremely kind and helpful! They continue to check in on me after being moved in for over a month.

5.0
Verified Homeowner
La Habra, CA, on Sep 09, 2019

[removed], [removed], [removed], [removed] all made my experience wonderful

5.0
Verified Homeowner
La Habra, CA, on Sep 09, 2019

Extremely smooth home buying experience.

5.0
Verified Homeowner
La Habra, on Aug 04, 2019

Prompt care for residents

4.8
Verified Homeowner
La Habra, on Jun 30, 2019

Very responsive.

4.9
Verified Homeowner
La Habra, CA, on May 31, 2019

The interfacing team ([removed] and [removed])

4.6
Verified Homeowner
La Habra, CA, on May 16, 2019

Both sales rep [removed] and customer service rep [removed] have been very engaging, caring and above very genuine with their approach. #1 in service

5.0
Verified Homeowner
La Habra, CA, on May 07, 2019

[removed], Homeowner Satisfaction [removed] is very proactive and tries to always make sure we are satisfied with the home and is very attentive of our needs.

4.9
Verified Homeowner
La Habra, CA, on Apr 30, 2019

Contract and after service

4.9
Verified Homeowner
La Habra, CA, on Apr 30, 2019

I like how smoothly everything went!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

La Habra, CA, on Feb 11, 2020

The service

5.0
Verified Homeowner
La Habra, CA, on Jan 23, 2020

Good after service

5.0
Verified Homeowner
La Habra, CA, on Dec 21, 2019

Timeliness/communication

5.0
Verified Homeowner
La Habra, CA, on Dec 16, 2019

Best salesperson ever!! The [name removed] company has strong customer service with follow up from the contract through move in. Even after, [name removed] is looking out after each homeowners. I think they were the best sales team and supporters from The Olson Company at Portolawalk! Strongly recommend!!

5.0
Verified Homeowner
La Habra, CA, on Dec 14, 2019

Sales was great. [name removed] was great. Overall a great experience.

4.9
Verified Homeowner
La Habra, CA, on Dec 03, 2019

Speedy.

3.8
Verified Homeowner
La Habra, CA, on Nov 27, 2019

Post move in service and communication with [name removed]. Stand up guy who's looking to ensure honest level of workmanship from all the contractors so the home owner (me) is satisfied.

4.5
Verified Homeowner
La Habra, CA, on Oct 10, 2019

[removed] and [removed] were very kind and very helpful.

4.3
Verified Homeowner
La Habra, CA, on Sep 24, 2019

customer service

4.3
Verified Homeowner
La Habra, CA, on Sep 21, 2019

[removed] people are very nice.

5.0
Verified Homeowner
La Habra, CA, on Sep 19, 2019

Everyone that we have worked with has been incredibly friendly, warm & so helpful!

5.0
Verified Homeowner
La Habra, CA, on Sep 19, 2019

Interaction with the home advisors

5.0
Verified Homeowner
La Habra, CA, on Sep 16, 2019

The office staff, construction managers, construction workers, and everyone I worked with through [removed] was extremely kind and helpful! They continue to check in on me after being moved in for over a month.

5.0
Verified Homeowner
La Habra, CA, on Sep 09, 2019

[removed], [removed], [removed], [removed] all made my experience wonderful

5.0
Verified Homeowner
La Habra, CA, on Sep 09, 2019

Extremely smooth home buying experience.

5.0
Verified Homeowner
La Habra, CA, on May 31, 2019

The interfacing team ([removed] and [removed])

4.6
Verified Homeowner
La Habra, CA, on May 16, 2019

Both sales rep [removed] and customer service rep [removed] have been very engaging, caring and above very genuine with their approach. #1 in service

5.0
Verified Homeowner
La Habra, CA, on May 07, 2019

[removed], Homeowner Satisfaction [removed] is very proactive and tries to always make sure we are satisfied with the home and is very attentive of our needs.

4.9
Verified Homeowner
La Habra, CA, on Apr 30, 2019

Contract and after service

4.9
Verified Homeowner
La Habra, CA, on Apr 30, 2019

I like how smoothly everything went!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

La Habra, on Jun 15, 2020

Customer care has been great and I haven’t had any issues that include warranty service.

5.0
Verified Homeowner
La Habra, on Jun 13, 2020

The ease of getting ahold of [name removed] and the rapid response time when something has gone wrong.

5.0
Verified Homeowner
La Habra, on Jun 13, 2020

[name removed] is very helpful and he makes me feel like there is someone to take care of my housing related problems.

5.0
Verified Homeowner
La Habra, on Jun 07, 2020

Good follow up when I request something.

4.9
Verified Homeowner
La Habra, on Jun 05, 2020

[name removed] always comes and check with the condition of the house which other builder doesn’t do that. Great service!

5.0
Verified Homeowner
La Habra, on Jun 02, 2020

great after sale services.

5.0
Verified Homeowner
La Habra, on May 19, 2020

Any time I have had any questions or concerns, [name removed] has always addressed it and I appreciate that. Thanks [name removed]!

5.0
Verified Homeowner
La Habra, on May 19, 2020

[name removed] is the best customer service representative for us. He went way beyond normal customer service and provide us with continuous excellent service to our home.

5.0
Verified Homeowner
La Habra, on May 14, 2020

[name removed]’s honesty

5.0
Verified Homeowner
La Habra, on May 10, 2020

The timely response for service/repairs.

5.0
Verified Homeowner
La Habra, on May 09, 2020

Friendliness and willingness to help

5.0
Verified Homeowner
La Habra, on Apr 21, 2020

People! All the [name removed] people are super friendly and easy to work with.

5.0
Verified Homeowner
La Habra, on Feb 28, 2020

Reliable customer service

5.0
Verified Homeowner
La Habra, on Feb 26, 2020

[name removed] has been wonderful! As first time home owners, it's really helpful having his support and being able to reach out to him with any concerns.

5.0
Verified Homeowner
La Habra, on Feb 21, 2020

Attentive and responsive

4.7
Verified Homeowner
La Habra, on Feb 17, 2020

Timely communication and great customer service.

5.0
Verified Homeowner
La Habra, on Feb 02, 2020

[name removed] helped out all the things what I needed!!

5.0
Verified Homeowner
La Habra, on Sep 27, 2019

They are very consistent and keep up with everything.

5.0
Verified Homeowner
La Habra, on Aug 04, 2019

Prompt care for residents

4.8
Verified Homeowner
La Habra, on Jun 30, 2019

Very responsive.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

La Habra, on Mar 03, 2020

The constant follow up by the Homeowner Satisfaction [name removed] to make sure all things in the home are working well and that all aspects of the home meet my satisfaction.

4.3
Verified Homeowner
La Habra, on Dec 18, 2019

Both [name removed] and [name removed] are doing an amazing job during presales, sales and post sales process. [name removed] is a good resource during the walkthroughs and always trying to help where he can. [name removed] is amazing!

4.9
Verified Homeowner