Top Homebuilder Ratings & Reviews

Tapestry Walk - Anaheim Reviews

186 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

186 Home Owner Reviews

4.7
Rating of home owners' willingness to recommend this builder
4.7
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.7

Lender Experience

4.8

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.7

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Anaheim, on Aug 21, 2019

I appreciated the very thorough follow up from the [removed] team ([removed], Jan, [removed]). I am a first time home buyer and they have made the process easy.

5.0
Verified Home Owner
Anaheim, on Aug 18, 2019

The process was quick and efficient, someone was always available when I had questions. [removed] has been great with any repairs or questions I may have had as well

5.0
Verified Home Owner
Anaheim, on Aug 15, 2019

[removed] staff are the best including the design center. Were with me every step of the way until now

5.0
Verified Home Owner
Anaheim, on Aug 14, 2019

I got a free bike and free cleaning package!! That was so nice!! Also [removed] was very nice, polite, and met our needs in a very timely manner!

5.0
Verified Home Owner
Anaheim, on Aug 14, 2019

friendliness of people

4.7
Verified Home Owner
Anaheim, on Aug 08, 2019

Knowing that someone is always there to help solve any and all problems we might encounter.

4.9
Verified Home Owner
Anaheim, on Aug 07, 2019

Good at following up with questions

5.0
Verified Home Owner
Anaheim, on Aug 03, 2019

The Outstanding Customer Service (specifically [removed]).

4.5
Verified Home Owner
Anaheim, on Aug 02, 2019

The way they respond back to me which , is immediately

5.0
Verified Home Owner
Anaheim, on Aug 02, 2019

Very professional and helpful all staff

3.8
Verified Home Owner
Anaheim, on Jul 31, 2019

Quick response

4.2
Verified Home Owner
Anaheim, on Jul 12, 2019

[removed] and the whole team did a excellent job.

5.0
Verified Home Owner
Anaheim, on Jul 10, 2019

[removed]'s committment to homebuyers after the purchase of their home is phenomenal. I appreciate [removed] following up with my husband and I and making all of the necessary repairs on a timely basis.

5.0
Verified Home Owner
Anaheim, on Jul 05, 2019

Having [removed] available to help mitigate concerns is very helpful.

5.0
Verified Home Owner
Anaheim, on Jun 28, 2019

[removed] is extremely thorough and thoughtful. I really appreciate him and his willingness to help out in any way he can.

5.0
Verified Home Owner
Anaheim, on Jun 28, 2019

Very good

5.0
Verified Home Owner
Anaheim, on Jun 28, 2019

Everything

5.0
Verified Home Owner
Anaheim, on Jun 28, 2019

[removed] is the secret sauce that makes the experience painless. [removed] to mention but he listens and gets the request in and completed without hesitation.

5.0
Verified Home Owner
Anaheim, on Jun 20, 2019

This is my 6th house and this experience has blown away all others. Amazing customer service!

4.8
Verified Home Owner
Anaheim, on Jun 14, 2019

There is always follow up and staff seem very caring

5.0
Verified Home Owner
Anaheim, on Jun 12, 2019

[removed] is the best, he will go above and beyond to serve the needs of home owners.

4.5
Verified Home Owner
Anaheim, on Jun 03, 2019

They are always ready to help us with anything!

5.0
Verified Home Owner
Anaheim, on Jun 02, 2019

Flexibility.

5.0
Verified Home Owner
Anaheim, on May 27, 2019

[removed] is a great customer service rep.

4.9
Verified Home Owner
Anaheim, on May 24, 2019

The customer service team has been responsive to our needs but the subcontractors were slow getting back to us to fix and correct issues.

4.4
Verified Home Owner
Anaheim, on May 22, 2019

I really enjoyed the commitment to making sure everything is right and that the new homeowner is happy.

5.0
Verified Home Owner
Anaheim, on May 22, 2019

Very good at responding, always willing to help, things done in timely manner

5.0
Verified Home Owner
Anaheim, on May 22, 2019

Everyone is friendly and detail oriented

5.0
Verified Home Owner
Anaheim, on May 22, 2019

Very responsive and helpful

5.0
Verified Home Owner
Anaheim, on May 16, 2019

Always approachable.. answer questions. Overall they gave an excellent service

4.8
Verified Home Owner
Anaheim, on May 16, 2019

[removed] has been exceptional with questions concerns and or repairs by either himself or the arrangement of repairs to the home.

5.0
Verified Home Owner
Anaheim, on May 15, 2019

Attentiveness

5.0
Verified Home Owner
Anaheim, on May 15, 2019

[removed] is extremely helpful and accommodating to any needs we have.

5.0
Verified Home Owner
Anaheim, on May 13, 2019

Good effort by [removed]

2.5
Verified Home Owner
Anaheim, on May 03, 2019

consistently available and attentive

5.0
Verified Home Owner
Anaheim, on May 03, 2019

The follow up is prompt.

5.0
Verified Home Owner
Anaheim, on May 02, 2019

[removed] has been extremely helpful and efficient with checking in and making sure everything is working correctly.

5.0
Verified Home Owner
Anaheim, on May 02, 2019

Extremely receptive and responsive [removed] staff in following-up and bringing the task to fruition with utmost dedication.

5.0
Verified Home Owner
Anaheim, on May 02, 2019

Follow up to correct/fix items after move-in to ensure satisfaction

5.0
Verified Home Owner
Anaheim, on May 02, 2019

Friendly and completed the items that needed to be repaired

5.0
Verified Home Owner
Anaheim, on May 01, 2019

Very responsive to texts and thorough!

5.0
Verified Home Owner
Anaheim, on Apr 29, 2019

Satisfied.

5.0
Verified Home Owner
Anaheim, on Dec 29, 2018

customer service

5.0
Verified Home Owner
Anaheim, on Dec 01, 2018

Good follow up

4.1
Verified Home Owner
Anaheim, on Nov 29, 2018

They are friendly and reach out to schedule check ups and fixes.

5.0
Verified Home Owner
Anaheim, on Apr 21, 2018

LOVE TAPESTRY WALK! [removed] HAS BEEEN SUCH AN AMAZING ATTRIBUTE TO THIS COMMUNITY. HE HAS TAKEN CARE OF ANY QUESTION AND CONCERN I HAVE IMMEDIATELY. HE IS ALWAYS AVAILABLE AND IS EASY TO REACH.I CAN NOW SEE WHY OLSON BROTHER COMPANY TAKES SUCH PRIDE AND HONOR IN PRODUCING QUALITY CUSTOMER SERVICE FOR THEIR RESIDENTS. I WILL DEFINITELY BE RECOMMENDING AND PURCHASING FUTURE HOMES FROM THIS COMPANY. THANK YOU FOR ALL THAT YOU HAVE DONE FOR US IN MAINTAINING A PLEASANT MOVE IN EXPERIENCE.

4.9
Verified Home Owner
Anaheim, on Mar 08, 2018

I fully am aware that it is not a million dollars home. However, the craftsmanship could be better. For example, the toilet paper holder is placed to wide, the bar falling often, or too narrow, roll of paper stuck.

4.7
Verified Home Owner
Anaheim, on Mar 04, 2018

The customer service after purchase and during

5.0
Verified Home Owner
Anaheim, on Feb 27, 2018

I like the layout of the homes and the extra attention made to the individual bedrooms.

5.0
Verified Home Owner
Anaheim, on Feb 27, 2018

Exceptional customer service

4.8
Verified Home Owner
Anaheim, on Feb 27, 2018

Quality

4.9
Verified Home Owner
Anaheim, on Feb 26, 2018

Very communicative and like the updates that they do and enjoyed the community events. We were also very happy with construction and upgrades avaible and being able to walk through our house while it was being built.

4.8
Verified Home Owner
Anaheim, on Feb 25, 2018

home satsifcation team ([removed]) goes above and beyond to make sure every problem is fixed big or small

4.6
Verified Home Owner
Anaheim, on Feb 25, 2018

My rating is primarily based on the delays and the corrections that needed to occur within our [removed].

3.7
Verified Home Owner
Anaheim, on Feb 23, 2018

Great customer service and quick response time.

5.0
Verified Home Owner
Anaheim, on Feb 17, 2018

I bought brand new homes from KB and [removed] homes in the past ,I am satistied with the quality and design of [removed] jomrs

5.0
Verified Home Owner
Anaheim, on Feb 15, 2018

16780

5.0
Verified Home Owner
Anaheim, on Feb 14, 2018

Overall experience had been great!

5.0
Verified Home Owner
Anaheim, on Feb 13, 2018

Great all!

5.0
Verified Home Owner
Anaheim, on Feb 13, 2018

[removed] is awesome and takes care of my needs in a swift and respectful manner.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Anaheim, on Aug 21, 2019

I appreciated the very thorough follow up from the [removed] team ([removed], Jan, [removed]). I am a first time home buyer and they have made the process easy.

5.0
Verified Home Owner
Anaheim, on Aug 18, 2019

The process was quick and efficient, someone was always available when I had questions. [removed] has been great with any repairs or questions I may have had as well

5.0
Verified Home Owner
Anaheim, on Aug 15, 2019

[removed] staff are the best including the design center. Were with me every step of the way until now

5.0
Verified Home Owner
Anaheim, on Aug 14, 2019

I got a free bike and free cleaning package!! That was so nice!! Also [removed] was very nice, polite, and met our needs in a very timely manner!

5.0
Verified Home Owner
Anaheim, on Aug 14, 2019

friendliness of people

4.7
Verified Home Owner
Anaheim, on Apr 21, 2018

LOVE TAPESTRY WALK! [removed] HAS BEEEN SUCH AN AMAZING ATTRIBUTE TO THIS COMMUNITY. HE HAS TAKEN CARE OF ANY QUESTION AND CONCERN I HAVE IMMEDIATELY. HE IS ALWAYS AVAILABLE AND IS EASY TO REACH.I CAN NOW SEE WHY OLSON BROTHER COMPANY TAKES SUCH PRIDE AND HONOR IN PRODUCING QUALITY CUSTOMER SERVICE FOR THEIR RESIDENTS. I WILL DEFINITELY BE RECOMMENDING AND PURCHASING FUTURE HOMES FROM THIS COMPANY. THANK YOU FOR ALL THAT YOU HAVE DONE FOR US IN MAINTAINING A PLEASANT MOVE IN EXPERIENCE.

4.9
Verified Home Owner
Anaheim, on Mar 08, 2018

I fully am aware that it is not a million dollars home. However, the craftsmanship could be better. For example, the toilet paper holder is placed to wide, the bar falling often, or too narrow, roll of paper stuck.

4.7
Verified Home Owner
Anaheim, on Mar 04, 2018

The customer service after purchase and during

5.0
Verified Home Owner
Anaheim, on Feb 27, 2018

I like the layout of the homes and the extra attention made to the individual bedrooms.

5.0
Verified Home Owner
Anaheim, on Feb 27, 2018

Exceptional customer service

4.8
Verified Home Owner
Anaheim, on Feb 27, 2018

Quality

4.9
Verified Home Owner
Anaheim, on Feb 26, 2018

Very communicative and like the updates that they do and enjoyed the community events. We were also very happy with construction and upgrades avaible and being able to walk through our house while it was being built.

4.8
Verified Home Owner
Anaheim, on Feb 25, 2018

home satsifcation team ([removed]) goes above and beyond to make sure every problem is fixed big or small

4.6
Verified Home Owner
Anaheim, on Feb 25, 2018

My rating is primarily based on the delays and the corrections that needed to occur within our [removed].

3.7
Verified Home Owner
Anaheim, on Feb 23, 2018

Great customer service and quick response time.

5.0
Verified Home Owner
Anaheim, on Feb 17, 2018

I bought brand new homes from KB and [removed] homes in the past ,I am satistied with the quality and design of [removed] jomrs

5.0
Verified Home Owner
Anaheim, on Feb 15, 2018

16780

5.0
Verified Home Owner
Anaheim, on Feb 14, 2018

Overall experience had been great!

5.0
Verified Home Owner
Anaheim, on Feb 13, 2018

Great all!

5.0
Verified Home Owner
Anaheim, on Feb 13, 2018

[removed] is awesome and takes care of my needs in a swift and respectful manner.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Anaheim, on Aug 02, 2019

The way they respond back to me which , is immediately

5.0
Verified Home Owner
Anaheim, on Jul 12, 2019

[removed] and the whole team did a excellent job.

5.0
Verified Home Owner
Anaheim, on Jul 10, 2019

[removed]'s committment to homebuyers after the purchase of their home is phenomenal. I appreciate [removed] following up with my husband and I and making all of the necessary repairs on a timely basis.

5.0
Verified Home Owner
Anaheim, on Jul 05, 2019

Having [removed] available to help mitigate concerns is very helpful.

5.0
Verified Home Owner
Anaheim, on Jun 28, 2019

[removed] is extremely thorough and thoughtful. I really appreciate him and his willingness to help out in any way he can.

5.0
Verified Home Owner
Anaheim, on Jun 28, 2019

Very good

5.0
Verified Home Owner
Anaheim, on Jun 28, 2019

Everything

5.0
Verified Home Owner
Anaheim, on Jun 28, 2019

[removed] is the secret sauce that makes the experience painless. [removed] to mention but he listens and gets the request in and completed without hesitation.

5.0
Verified Home Owner
Anaheim, on Jun 14, 2019

There is always follow up and staff seem very caring

5.0
Verified Home Owner
Anaheim, on May 16, 2019

[removed] has been exceptional with questions concerns and or repairs by either himself or the arrangement of repairs to the home.

5.0
Verified Home Owner
Anaheim, on May 15, 2019

[removed] is extremely helpful and accommodating to any needs we have.

5.0
Verified Home Owner
Anaheim, on May 13, 2019

Good effort by [removed]

2.5
Verified Home Owner
Anaheim, on May 03, 2019

consistently available and attentive

5.0
Verified Home Owner
Anaheim, on May 03, 2019

The follow up is prompt.

5.0
Verified Home Owner
Anaheim, on May 02, 2019

[removed] has been extremely helpful and efficient with checking in and making sure everything is working correctly.

5.0
Verified Home Owner
Anaheim, on May 02, 2019

Extremely receptive and responsive [removed] staff in following-up and bringing the task to fruition with utmost dedication.

5.0
Verified Home Owner
Anaheim, on May 02, 2019

Follow up to correct/fix items after move-in to ensure satisfaction

5.0
Verified Home Owner
Anaheim, on May 02, 2019

Friendly and completed the items that needed to be repaired

5.0
Verified Home Owner
Anaheim, on May 01, 2019

Very responsive to texts and thorough!

5.0
Verified Home Owner
Anaheim, on Apr 29, 2019

Satisfied.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Anaheim, on Aug 08, 2019

Knowing that someone is always there to help solve any and all problems we might encounter.

4.9
Verified Home Owner
Anaheim, on Aug 07, 2019

Good at following up with questions

5.0
Verified Home Owner
Anaheim, on Aug 03, 2019

The Outstanding Customer Service (specifically [removed]).

4.5
Verified Home Owner
Anaheim, on Aug 02, 2019

Very professional and helpful all staff

3.8
Verified Home Owner
Anaheim, on Jul 31, 2019

Quick response

4.2
Verified Home Owner
Anaheim, on Jun 20, 2019

This is my 6th house and this experience has blown away all others. Amazing customer service!

4.8
Verified Home Owner
Anaheim, on Jun 12, 2019

[removed] is the best, he will go above and beyond to serve the needs of home owners.

4.5
Verified Home Owner
Anaheim, on Jun 03, 2019

They are always ready to help us with anything!

5.0
Verified Home Owner
Anaheim, on Jun 02, 2019

Flexibility.

5.0
Verified Home Owner
Anaheim, on May 27, 2019

[removed] is a great customer service rep.

4.9
Verified Home Owner
Anaheim, on May 24, 2019

The customer service team has been responsive to our needs but the subcontractors were slow getting back to us to fix and correct issues.

4.4
Verified Home Owner
Anaheim, on May 22, 2019

I really enjoyed the commitment to making sure everything is right and that the new homeowner is happy.

5.0
Verified Home Owner
Anaheim, on May 22, 2019

Very good at responding, always willing to help, things done in timely manner

5.0
Verified Home Owner
Anaheim, on May 22, 2019

Everyone is friendly and detail oriented

5.0
Verified Home Owner
Anaheim, on May 22, 2019

Very responsive and helpful

5.0
Verified Home Owner
Anaheim, on May 16, 2019

Always approachable.. answer questions. Overall they gave an excellent service

4.8
Verified Home Owner
Anaheim, on May 15, 2019

Attentiveness

5.0
Verified Home Owner
Anaheim, on Dec 29, 2018

customer service

5.0
Verified Home Owner
Anaheim, on Dec 01, 2018

Good follow up

4.1
Verified Home Owner
Anaheim, on Nov 29, 2018

They are friendly and reach out to schedule check ups and fixes.

5.0
Verified Home Owner