Top Homebuilder Ratings & Reviews

The Olson Company

Tapestry Walk - Anaheim

180 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.7

Lender Experience

4.7

Construction Experience

4.8

Customer Care Experience

4.8

Home Readiness

4.6

Installation & Workmanship

4.7

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Anaheim, on Oct 21, 2019

regular communication and follow up

4.3
Verified Homeowner
Anaheim, on Oct 15, 2019

Prompt response/service, very friendly and caring attitude, and really takes the time to explain [removed] goes above and beyond what is asked for and expected. He’s one of the reasons why I am truly satisfied with your service

5.0
Verified Homeowner
Anaheim, on Oct 12, 2019

Start to finish very professional handling by [removed]'s staff at site.

5.0
Verified Homeowner
Anaheim, on Oct 09, 2019

The [removed] team made the transaction very pleasant. We are impressed with all of the follow up appointments that we had, [removed] took care of everything that came along minor or major. Kindly recognize [removed]’s efforts and his positive attitude, he truly deserves a promotion and/or a raise. Also, [removed] as well. She addressed several concerns that we had in the beginning, without her help we would have not purchased the property. Thank you Olson Company, we love the property

5.0
Verified Homeowner
Anaheim, on Oct 05, 2019

Responsiveness to maintenance requests

5.0
Verified Homeowner
Anaheim, on Oct 04, 2019

Having a point of contact for any questions or concerns. [removed] has been great!

4.5
Verified Homeowner
Anaheim, on Sep 28, 2019

Strong follow-up to resolve issues/concerns within reason

4.7
Verified Homeowner
Anaheim, on Sep 28, 2019

Customer Service

5.0
Verified Homeowner
Anaheim, on Sep 27, 2019

follow up is great

4.4
Verified Homeowner
Anaheim, on Sep 27, 2019

Great service!

5.0
Verified Homeowner
Anaheim, on Sep 18, 2019

Every one was nice, when I contact them explain details was nice.

5.0
Verified Homeowner
Anaheim, on Sep 12, 2019

the customer satisfaction rep is easy to talk to and was very helpful post move-in

5.0
Verified Homeowner
Anaheim, on Sep 07, 2019

Everyone is very nice

5.0
Verified Homeowner
Anaheim, on Sep 07, 2019

People from sale person to superintendent helps quickly and efficiently.

5.0
Verified Homeowner
Anaheim, on Aug 27, 2019

The in depth explanations by [removed] on what to look for and what to be cautious about upon moving into my home

4.7
Verified Homeowner
Anaheim, on Aug 21, 2019

I appreciated the very thorough follow up from the [removed] team ([removed], Jan, [removed]). I am a first time home buyer and they have made the process easy.

5.0
Verified Homeowner
Anaheim, on Aug 18, 2019

The process was quick and efficient, someone was always available when I had questions. [removed] has been great with any repairs or questions I may have had as well

5.0
Verified Homeowner
Anaheim, on Aug 15, 2019

[removed] staff are the best including the design center. Were with me every step of the way until now

5.0
Verified Homeowner
Anaheim, on Aug 14, 2019

I got a free bike and free cleaning package!! That was so nice!! Also [removed] was very nice, polite, and met our needs in a very timely manner!

5.0
Verified Homeowner
Anaheim, on Aug 14, 2019

friendliness of people

4.7
Verified Homeowner
Anaheim, on Aug 13, 2019

The sales folks were very helpful and friendly. They made the whole process very smooth. After purchase, the orientation was very pleasant experience. The staff was: -friendly -cooperative -helpful -available -responsive

5.0
Verified Homeowner
Anaheim, on Aug 12, 2019

[removed] was absolutely outstanding and assisted me through every step of the home purchase process. She was professional, extremely timely, knowledgeable and most importantly made the experience fun! [removed] went the extra mile to ensure my home was ready for move in and I was ready for the move! Thank you both very much!

5.0
Verified Homeowner
Anaheim, on Aug 08, 2019

Knowing that someone is always there to help solve any and all problems we might encounter.

4.9
Verified Homeowner
Anaheim, on Aug 07, 2019

The was a surprisingly easy process, from contract to close. We felt informed and guided through the process.

5.0
Verified Homeowner
Anaheim, on Aug 07, 2019

Good at following up with questions

5.0
Verified Homeowner
Anaheim, on Aug 06, 2019

Everyone was very nice and helpful and I liked the monthly/weekly updates in progress

5.0
Verified Homeowner
Anaheim, on Aug 03, 2019

The Outstanding Customer Service (specifically [removed]).

4.5
Verified Homeowner
Anaheim, on Aug 02, 2019

The way they respond back to me which , is immediately

5.0
Verified Homeowner
Anaheim, on Aug 02, 2019

Very professional and helpful all staff

3.8
Verified Homeowner
Anaheim, on Jul 31, 2019

Quick response

4.2
Verified Homeowner
Anaheim, on Jul 12, 2019

[removed] and the whole team did a excellent job.

5.0
Verified Homeowner
Anaheim, on Jul 10, 2019

[removed]'s committment to homebuyers after the purchase of their home is phenomenal. I appreciate [removed] following up with my husband and I and making all of the necessary repairs on a timely basis.

5.0
Verified Homeowner
Anaheim, on Jul 05, 2019

Having [removed] available to help mitigate concerns is very helpful.

5.0
Verified Homeowner
Anaheim, on Jun 28, 2019

[removed] is extremely thorough and thoughtful. I really appreciate him and his willingness to help out in any way he can.

5.0
Verified Homeowner
Anaheim, on Jun 28, 2019

Very good

5.0
Verified Homeowner
Anaheim, on Jun 28, 2019

Everything

5.0
Verified Homeowner
Anaheim, on Jun 28, 2019

[removed] is the secret sauce that makes the experience painless. [removed] to mention but he listens and gets the request in and completed without hesitation.

5.0
Verified Homeowner
Anaheim, on Jun 20, 2019

This is my 6th house and this experience has blown away all others. Amazing customer service!

4.8
Verified Homeowner
Anaheim, on Jun 14, 2019

There is always follow up and staff seem very caring

5.0
Verified Homeowner
Anaheim, on Jun 12, 2019

[removed] is the best, he will go above and beyond to serve the needs of home owners.

4.5
Verified Homeowner
Anaheim, on Jun 03, 2019

They are always ready to help us with anything!

5.0
Verified Homeowner
Anaheim, on May 16, 2019

[removed] has been exceptional with questions concerns and or repairs by either himself or the arrangement of repairs to the home.

5.0
Verified Homeowner
Anaheim, on May 15, 2019

[removed] is extremely helpful and accommodating to any needs we have.

5.0
Verified Homeowner
Anaheim, on May 13, 2019

Good effort by Sorin

2.5
Verified Homeowner
Anaheim, on May 08, 2019

All

5.0
Verified Homeowner
Anaheim, on May 03, 2019

consistently available and attentive

5.0
Verified Homeowner
Anaheim, on May 03, 2019

The follow up is prompt.

5.0
Verified Homeowner
Anaheim, on May 02, 2019

[removed] has been extremely helpful and efficient with checking in and making sure everything is working correctly.

5.0
Verified Homeowner
Anaheim, on May 02, 2019

Extremely receptive and responsive [removed] staff in following-up and bringing the task to fruition with utmost dedication.

5.0
Verified Homeowner
Anaheim, on May 02, 2019

Follow up to correct/fix items after move-in to ensure satisfaction

5.0
Verified Homeowner
Anaheim, on May 02, 2019

Friendly and completed the items that needed to be repaired

5.0
Verified Homeowner
Anaheim, on May 01, 2019

Very responsive to texts and thorough!

5.0
Verified Homeowner
Anaheim, on Apr 26, 2019

the process was smooth and easy

5.0
Verified Homeowner
Anaheim, on Apr 17, 2019

I liked that we were assigned a homebuyer satisfaction representative - [removed] who was available around the clock to answer any questions my husband and I had, as well as help us coordinate various repairs. We felt very comfortable having him in our home without us being home.

4.8
Verified Homeowner
Anaheim, on Mar 15, 2019

The best experience ever because everyone here from , the sales office to the builders are awesome they make me feel, I'm important and they care about everything you can think of , I love them all

5.0
Verified Homeowner
Anaheim, on Feb 20, 2019

The sales rep [removed] was AMAZING. So is [removed] & Soren.

4.1
Verified Homeowner
Anaheim, on Feb 09, 2019

Sales office was extremely nice and helpful throughout the process.

3.9
Verified Homeowner
Anaheim, on Feb 07, 2019

Communication with staff was always quick and informative

5.0
Verified Homeowner
Anaheim, on Feb 07, 2019

The post-move-in support was amazing. [removed] really went out of his way to make sure that I was taken care of and that I am satisfied with my new home.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Anaheim, on Sep 18, 2019

Every one was nice, when I contact them explain details was nice.

5.0
Verified Homeowner
Anaheim, on Aug 27, 2019

The in depth explanations by [removed] on what to look for and what to be cautious about upon moving into my home

4.7
Verified Homeowner
Anaheim, on Aug 21, 2019

I appreciated the very thorough follow up from the [removed] team ([removed], Jan, [removed]). I am a first time home buyer and they have made the process easy.

5.0
Verified Homeowner
Anaheim, on Aug 18, 2019

The process was quick and efficient, someone was always available when I had questions. [removed] has been great with any repairs or questions I may have had as well

5.0
Verified Homeowner
Anaheim, on Aug 15, 2019

[removed] staff are the best including the design center. Were with me every step of the way until now

5.0
Verified Homeowner
Anaheim, on Aug 14, 2019

I got a free bike and free cleaning package!! That was so nice!! Also [removed] was very nice, polite, and met our needs in a very timely manner!

5.0
Verified Homeowner
Anaheim, on Aug 14, 2019

friendliness of people

4.7
Verified Homeowner
Anaheim, on Aug 13, 2019

The sales folks were very helpful and friendly. They made the whole process very smooth. After purchase, the orientation was very pleasant experience. The staff was: -friendly -cooperative -helpful -available -responsive

5.0
Verified Homeowner
Anaheim, on Aug 12, 2019

[removed] was absolutely outstanding and assisted me through every step of the home purchase process. She was professional, extremely timely, knowledgeable and most importantly made the experience fun! [removed] went the extra mile to ensure my home was ready for move in and I was ready for the move! Thank you both very much!

5.0
Verified Homeowner
Anaheim, on Aug 07, 2019

The was a surprisingly easy process, from contract to close. We felt informed and guided through the process.

5.0
Verified Homeowner
Anaheim, on Aug 06, 2019

Everyone was very nice and helpful and I liked the monthly/weekly updates in progress

5.0
Verified Homeowner
Anaheim, on May 08, 2019

All

5.0
Verified Homeowner
Anaheim, on Apr 26, 2019

the process was smooth and easy

5.0
Verified Homeowner
Anaheim, on Apr 17, 2019

I liked that we were assigned a homebuyer satisfaction representative - [removed] who was available around the clock to answer any questions my husband and I had, as well as help us coordinate various repairs. We felt very comfortable having him in our home without us being home.

4.8
Verified Homeowner
Anaheim, on Mar 15, 2019

The best experience ever because everyone here from , the sales office to the builders are awesome they make me feel, I'm important and they care about everything you can think of , I love them all

5.0
Verified Homeowner
Anaheim, on Feb 20, 2019

The sales rep [removed] was AMAZING. So is [removed] & Soren.

4.1
Verified Homeowner
Anaheim, on Feb 09, 2019

Sales office was extremely nice and helpful throughout the process.

3.9
Verified Homeowner
Anaheim, on Feb 07, 2019

Communication with staff was always quick and informative

5.0
Verified Homeowner
Anaheim, on Feb 07, 2019

The post-move-in support was amazing. [removed] really went out of his way to make sure that I was taken care of and that I am satisfied with my new home.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Anaheim, on Sep 12, 2019

the customer satisfaction rep is easy to talk to and was very helpful post move-in

5.0
Verified Homeowner
Anaheim, on Aug 02, 2019

The way they respond back to me which , is immediately

5.0
Verified Homeowner
Anaheim, on Jul 12, 2019

[removed] and the whole team did a excellent job.

5.0
Verified Homeowner
Anaheim, on Jul 10, 2019

[removed]'s committment to homebuyers after the purchase of their home is phenomenal. I appreciate [removed] following up with my husband and I and making all of the necessary repairs on a timely basis.

5.0
Verified Homeowner
Anaheim, on Jul 05, 2019

Having [removed] available to help mitigate concerns is very helpful.

5.0
Verified Homeowner
Anaheim, on Jun 28, 2019

[removed] is extremely thorough and thoughtful. I really appreciate him and his willingness to help out in any way he can.

5.0
Verified Homeowner
Anaheim, on Jun 28, 2019

Very good

5.0
Verified Homeowner
Anaheim, on Jun 28, 2019

Everything

5.0
Verified Homeowner
Anaheim, on Jun 28, 2019

[removed] is the secret sauce that makes the experience painless. [removed] to mention but he listens and gets the request in and completed without hesitation.

5.0
Verified Homeowner
Anaheim, on Jun 14, 2019

There is always follow up and staff seem very caring

5.0
Verified Homeowner
Anaheim, on May 16, 2019

[removed] has been exceptional with questions concerns and or repairs by either himself or the arrangement of repairs to the home.

5.0
Verified Homeowner
Anaheim, on May 15, 2019

[removed] is extremely helpful and accommodating to any needs we have.

5.0
Verified Homeowner
Anaheim, on May 13, 2019

Good effort by Sorin

2.5
Verified Homeowner
Anaheim, on May 03, 2019

consistently available and attentive

5.0
Verified Homeowner
Anaheim, on May 03, 2019

The follow up is prompt.

5.0
Verified Homeowner
Anaheim, on May 02, 2019

[removed] has been extremely helpful and efficient with checking in and making sure everything is working correctly.

5.0
Verified Homeowner
Anaheim, on May 02, 2019

Extremely receptive and responsive [removed] staff in following-up and bringing the task to fruition with utmost dedication.

5.0
Verified Homeowner
Anaheim, on May 02, 2019

Follow up to correct/fix items after move-in to ensure satisfaction

5.0
Verified Homeowner
Anaheim, on May 02, 2019

Friendly and completed the items that needed to be repaired

5.0
Verified Homeowner
Anaheim, on May 01, 2019

Very responsive to texts and thorough!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Anaheim, on Oct 21, 2019

regular communication and follow up

4.3
Verified Homeowner
Anaheim, on Oct 15, 2019

Prompt response/service, very friendly and caring attitude, and really takes the time to explain [removed] goes above and beyond what is asked for and expected. He’s one of the reasons why I am truly satisfied with your service

5.0
Verified Homeowner
Anaheim, on Oct 12, 2019

Start to finish very professional handling by [removed]'s staff at site.

5.0
Verified Homeowner
Anaheim, on Oct 09, 2019

The [removed] team made the transaction very pleasant. We are impressed with all of the follow up appointments that we had, [removed] took care of everything that came along minor or major. Kindly recognize [removed]’s efforts and his positive attitude, he truly deserves a promotion and/or a raise. Also, [removed] as well. She addressed several concerns that we had in the beginning, without her help we would have not purchased the property. Thank you Olson Company, we love the property

5.0
Verified Homeowner
Anaheim, on Oct 05, 2019

Responsiveness to maintenance requests

5.0
Verified Homeowner
Anaheim, on Oct 04, 2019

Having a point of contact for any questions or concerns. [removed] has been great!

4.5
Verified Homeowner
Anaheim, on Sep 28, 2019

Strong follow-up to resolve issues/concerns within reason

4.7
Verified Homeowner
Anaheim, on Sep 28, 2019

Customer Service

5.0
Verified Homeowner
Anaheim, on Sep 27, 2019

follow up is great

4.4
Verified Homeowner
Anaheim, on Sep 27, 2019

Great service!

5.0
Verified Homeowner
Anaheim, on Sep 07, 2019

Everyone is very nice

5.0
Verified Homeowner
Anaheim, on Sep 07, 2019

People from sale person to superintendent helps quickly and efficiently.

5.0
Verified Homeowner
Anaheim, on Aug 08, 2019

Knowing that someone is always there to help solve any and all problems we might encounter.

4.9
Verified Homeowner
Anaheim, on Aug 07, 2019

Good at following up with questions

5.0
Verified Homeowner
Anaheim, on Aug 03, 2019

The Outstanding Customer Service (specifically [removed]).

4.5
Verified Homeowner
Anaheim, on Aug 02, 2019

Very professional and helpful all staff

3.8
Verified Homeowner
Anaheim, on Jul 31, 2019

Quick response

4.2
Verified Homeowner
Anaheim, on Jun 20, 2019

This is my 6th house and this experience has blown away all others. Amazing customer service!

4.8
Verified Homeowner
Anaheim, on Jun 12, 2019

[removed] is the best, he will go above and beyond to serve the needs of home owners.

4.5
Verified Homeowner
Anaheim, on Jun 03, 2019

They are always ready to help us with anything!

5.0
Verified Homeowner