Top Homebuilder Ratings & Reviews

Union Walk - El Monte Reviews

93 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

93 Home Owner Reviews

4.7
Rating of home owners' willingness to recommend this builder
4.8
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.8

Home Personalization Experience

4.9

Lender Experience

4.8

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.7

Installation & Workmanship

4.8

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS

El Monte, on Aug 16, 2019

The ability to document any issue during the first year is great. [removed] was very helpful and kind.

5.0
Verified Home Owner
El Monte, on Aug 16, 2019

Follow up work by your staff [removed], he always got the job done for our unit, save us a lot of headache.

5.0
Verified Home Owner
El Monte, on Aug 15, 2019

Customer service [removed] is a great contact

4.7
Verified Home Owner
El Monte, on Aug 14, 2019

I like that there is a representative that is easy to get in contact with and who is available to answer any questions that I have. The fact that we can schedule a home walk through a few times during the first year is amazing, especially for me since I am a first time home buyer and I feel uncertain of many things.

4.8
Verified Home Owner
El Monte, on Jul 30, 2019

[removed] and [removed]!

5.0
Verified Home Owner
El Monte, on Jul 04, 2019

The staff on the property

4.9
Verified Home Owner
El Monte, on Jun 21, 2019

Keeps me happy with my home

5.0
Verified Home Owner
El Monte, on Jun 21, 2019

The personal service and care that is given by the staff such as that by [removed], he has gone above and beyond to take care of us.

5.0
Verified Home Owner
El Monte, on Jun 19, 2019

Customer rep [removed] is always punctual if not earlier for the scheduled appointment. Him and his crew always tries to get the problem fix on the same day if not ASAP. In this time and age customer and warranty services are key especially for new homes

5.0
Verified Home Owner
El Monte, on Jun 05, 2019

Thank you [removed] for coordinating all the needs that we inquired.

5.0
Verified Home Owner
El Monte, on May 27, 2019

Service

5.0
Verified Home Owner
El Monte, on May 21, 2019

The customer service by [removed] and his team.

5.0
Verified Home Owner
El Monte, on May 21, 2019

Customer service is fast, and resolves issue quickly

5.0
Verified Home Owner
El Monte, on May 21, 2019

Follow ups

5.0
Verified Home Owner
El Monte, on May 19, 2019

??

5.0
Verified Home Owner
El Monte, on May 07, 2019

Sale’s price [removed] and [removed] are very nice and helpful.

5.0
Verified Home Owner
El Monte, on Apr 30, 2019

[removed] tried his best to get everything done, answer our questions, and resolve our concerns. He worked hard in setting up the arrangements with his construction team.

5.0
Verified Home Owner
El Monte, on Apr 25, 2019

They've always been very responsive.

5.0
Verified Home Owner
El Monte, on Apr 25, 2019

I appreciated how involved [removed] was. She gave me reminders, was involved every step of the way and really cared about my needs.

5.0
Verified Home Owner
El Monte, on Apr 16, 2019

[removed] and [removed] both are so supportive and and always readily available at all times.

4.7
Verified Home Owner
El Monte, on Apr 03, 2019

They always keep in touch with the owners.

5.0
Verified Home Owner
El Monte, on Mar 26, 2019

Always around to answer my questions

5.0
Verified Home Owner
El Monte, on Feb 15, 2019

[removed] has been a great help and prompt responses

5.0
Verified Home Owner
El Monte, on Feb 02, 2019

[removed] and the [removed] team are really easy to get in touch with and they are very understanding about any concerns or questions that I have, even if they are minor issues.

5.0
Verified Home Owner
El Monte, on Jan 18, 2019

?????????

5.0
Verified Home Owner
El Monte, on Jan 13, 2019

Experience from contract through move-in was fairly smooth.

4.8
Verified Home Owner
El Monte, on Jan 13, 2019

Any issue I have had, a representative from [removed] is quick to respond. They also follow up to ensure the issue has been resolved

5.0
Verified Home Owner
El Monte, on Jan 11, 2019

Regular updates regarding the construction of my home (with pictures)

4.5
Verified Home Owner
El Monte, on Jan 07, 2019

Ease of process

4.7
Verified Home Owner
El Monte, on Jan 04, 2019

able to directly communicate about things that need to be addressed and staff is overall friendly and willing to get it done!

5.0
Verified Home Owner
El Monte, on Jan 03, 2019

I don't need to find a third party to take care of the fixtures.

3.5
Verified Home Owner
El Monte, on Dec 29, 2018

Work well with [removed] and he helps on our questions and concerns

4.6
Verified Home Owner
El Monte, on Dec 29, 2018

Responsiveness and professionalism in addressing concerns and fulfilling repair requests.

5.0
Verified Home Owner
El Monte, on Dec 29, 2018

[removed] @ The Olson company has always taken care of any our inquiries.

5.0
Verified Home Owner
El Monte, on Dec 28, 2018

The updates given

5.0
Verified Home Owner
El Monte, on Dec 21, 2018

A brand new home that I know that will be covered by warranty and little to no issue to deal with in the beginning.

4.9
Verified Home Owner
El Monte, on Dec 14, 2018

The great customer service from [removed] and [removed].

5.0
Verified Home Owner
El Monte, on Nov 30, 2018

N/A

4.6
Verified Home Owner
El Monte, on Nov 21, 2018

1-year service. It would be better if it can be extended or offer paid extended warranty.

5.0
Verified Home Owner
El Monte, on Nov 19, 2018

Customer care

5.0
Verified Home Owner
El Monte, on Nov 14, 2018

[removed], customer service representive is great! Quick response and followed up on all service requests

4.8
Verified Home Owner
El Monte, on Nov 14, 2018

Site is built next to Pacific [removed] trains that shake the Condo every day

4.3
Verified Home Owner
El Monte, on Nov 13, 2018

Experience from customer service

4.9
Verified Home Owner
El Monte, on Nov 06, 2018

builder used good quality building materials on everything

4.3
Verified Home Owner
El Monte, on Nov 03, 2018

everyone on the team is very professional and punctual. easy to get a hold of people

5.0
Verified Home Owner
El Monte, on Oct 30, 2018

The representatives are helpful and friendly.

5.0
Verified Home Owner
El Monte, on Oct 29, 2018

We liked some of the updates that were provided to us and the opportunity for us to tour/design the home in advance.

4.4
Verified Home Owner
El Monte, on Oct 05, 2018

The people at [removed] from [removed] to [removed] and even [removed] from [removed] [removed]

4.9
Verified Home Owner
El Monte, on Sep 28, 2018

The personnel and staff were very professional, friendly, and helpful.

4.9
Verified Home Owner
El Monte, on Sep 21, 2018

It was clear and straight forward and appeared to be universal for everyone

4.7
Verified Home Owner
El Monte, on Aug 21, 2018

The staff

4.7
Verified Home Owner
El Monte, on Aug 21, 2018

Step-by-step process and question/answer from anyone involved.

5.0
Verified Home Owner
El Monte, on Aug 06, 2018

Customer Service

4.3
Verified Home Owner
El Monte, on Jul 26, 2018

Professionalism. Addressing homeowner issues in a timely manner. Friendly. Courteous.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

El Monte, on May 07, 2019

Sale’s price [removed] and [removed] are very nice and helpful.

5.0
Verified Home Owner
El Monte, on Apr 25, 2019

I appreciated how involved [removed] was. She gave me reminders, was involved every step of the way and really cared about my needs.

5.0
Verified Home Owner
El Monte, on Apr 16, 2019

[removed] and [removed] both are so supportive and and always readily available at all times.

4.7
Verified Home Owner
El Monte, on Jan 18, 2019

?????????

5.0
Verified Home Owner
El Monte, on Jan 13, 2019

Experience from contract through move-in was fairly smooth.

4.8
Verified Home Owner
El Monte, on Jan 11, 2019

Regular updates regarding the construction of my home (with pictures)

4.5
Verified Home Owner
El Monte, on Jan 07, 2019

Ease of process

4.7
Verified Home Owner
El Monte, on Dec 28, 2018

The updates given

5.0
Verified Home Owner
El Monte, on Dec 21, 2018

A brand new home that I know that will be covered by warranty and little to no issue to deal with in the beginning.

4.9
Verified Home Owner
El Monte, on Dec 14, 2018

The great customer service from [removed] and [removed].

5.0
Verified Home Owner
El Monte, on Nov 14, 2018

[removed], customer service representive is great! Quick response and followed up on all service requests

4.8
Verified Home Owner
El Monte, on Nov 06, 2018

builder used good quality building materials on everything

4.3
Verified Home Owner
El Monte, on Oct 30, 2018

The representatives are helpful and friendly.

5.0
Verified Home Owner
El Monte, on Oct 29, 2018

We liked some of the updates that were provided to us and the opportunity for us to tour/design the home in advance.

4.4
Verified Home Owner
El Monte, on Oct 05, 2018

The people at [removed] from [removed] to [removed] and even [removed] from [removed] [removed]

4.9
Verified Home Owner
El Monte, on Sep 28, 2018

The personnel and staff were very professional, friendly, and helpful.

4.9
Verified Home Owner
El Monte, on Sep 21, 2018

It was clear and straight forward and appeared to be universal for everyone

4.7
Verified Home Owner
El Monte, on Aug 21, 2018

The staff

4.7
Verified Home Owner
El Monte, on Aug 21, 2018

Step-by-step process and question/answer from anyone involved.

5.0
Verified Home Owner
El Monte, on Aug 06, 2018

Customer Service

4.3
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

El Monte, on Jun 21, 2019

Keeps me happy with my home

5.0
Verified Home Owner
El Monte, on Jun 19, 2019

Customer rep [removed] is always punctual if not earlier for the scheduled appointment. Him and his crew always tries to get the problem fix on the same day if not ASAP. In this time and age customer and warranty services are key especially for new homes

5.0
Verified Home Owner
El Monte, on Jun 05, 2019

Thank you [removed] for coordinating all the needs that we inquired.

5.0
Verified Home Owner
El Monte, on May 21, 2019

The customer service by [removed] and his team.

5.0
Verified Home Owner
El Monte, on May 21, 2019

Customer service is fast, and resolves issue quickly

5.0
Verified Home Owner
El Monte, on May 19, 2019

??

5.0
Verified Home Owner
El Monte, on Apr 30, 2019

[removed] tried his best to get everything done, answer our questions, and resolve our concerns. He worked hard in setting up the arrangements with his construction team.

5.0
Verified Home Owner
El Monte, on Apr 25, 2019

They've always been very responsive.

5.0
Verified Home Owner
El Monte, on Apr 03, 2019

They always keep in touch with the owners.

5.0
Verified Home Owner
El Monte, on Mar 26, 2019

Always around to answer my questions

5.0
Verified Home Owner
El Monte, on Feb 15, 2019

[removed] has been a great help and prompt responses

5.0
Verified Home Owner
El Monte, on Feb 02, 2019

[removed] and the [removed] team are really easy to get in touch with and they are very understanding about any concerns or questions that I have, even if they are minor issues.

5.0
Verified Home Owner
El Monte, on Jan 13, 2019

Any issue I have had, a representative from [removed] is quick to respond. They also follow up to ensure the issue has been resolved

5.0
Verified Home Owner
El Monte, on Jan 04, 2019

able to directly communicate about things that need to be addressed and staff is overall friendly and willing to get it done!

5.0
Verified Home Owner
El Monte, on Jan 03, 2019

I don't need to find a third party to take care of the fixtures.

3.5
Verified Home Owner
El Monte, on Dec 29, 2018

[removed] @ The Olson company has always taken care of any our inquiries.

5.0
Verified Home Owner
El Monte, on Nov 30, 2018

N/A

4.6
Verified Home Owner
El Monte, on Nov 21, 2018

1-year service. It would be better if it can be extended or offer paid extended warranty.

5.0
Verified Home Owner
El Monte, on Nov 19, 2018

Customer care

5.0
Verified Home Owner
El Monte, on Jul 26, 2018

Professionalism. Addressing homeowner issues in a timely manner. Friendly. Courteous.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

El Monte, on Aug 16, 2019

The ability to document any issue during the first year is great. [removed] was very helpful and kind.

5.0
Verified Home Owner
El Monte, on Aug 16, 2019

Follow up work by your staff [removed], he always got the job done for our unit, save us a lot of headache.

5.0
Verified Home Owner
El Monte, on Aug 15, 2019

Customer service [removed] is a great contact

4.7
Verified Home Owner
El Monte, on Aug 14, 2019

I like that there is a representative that is easy to get in contact with and who is available to answer any questions that I have. The fact that we can schedule a home walk through a few times during the first year is amazing, especially for me since I am a first time home buyer and I feel uncertain of many things.

4.8
Verified Home Owner
El Monte, on Jul 30, 2019

[removed] and [removed]!

5.0
Verified Home Owner
El Monte, on Jul 04, 2019

The staff on the property

4.9
Verified Home Owner
El Monte, on Jun 21, 2019

The personal service and care that is given by the staff such as that by [removed], he has gone above and beyond to take care of us.

5.0
Verified Home Owner
El Monte, on May 27, 2019

Service

5.0
Verified Home Owner
El Monte, on May 21, 2019

Follow ups

5.0
Verified Home Owner
El Monte, on Dec 29, 2018

Work well with [removed] and he helps on our questions and concerns

4.6
Verified Home Owner
El Monte, on Dec 29, 2018

Responsiveness and professionalism in addressing concerns and fulfilling repair requests.

5.0
Verified Home Owner
El Monte, on Nov 14, 2018

Site is built next to Pacific [removed] trains that shake the Condo every day

4.3
Verified Home Owner
El Monte, on Nov 13, 2018

Experience from customer service

4.9
Verified Home Owner
El Monte, on Nov 03, 2018

everyone on the team is very professional and punctual. easy to get a hold of people

5.0
Verified Home Owner