61 Home Owner Reviews Completed Aug 2017 - Feb 19

 

Community Score Overview

61 Home Owner Reviews

4.7
Rating of home owners' willingness to recommend this builder
4.8
Overall Satisfaction

PERFORMANCE RATINGS

Construction Experience

4.9

Mortgage Experience

4.9

Options / Upgrades Selection

4.9

Move-in Experience

4.8

Installation & Workmanship

4.8

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNER'S VERBATIM COMMENTS

El Monte, on Feb 15, 2019

James has been a great help and prompt responses

5.0
Verified Home Owner
El Monte, on Feb 02, 2019

James and the Olson team are really easy to get in touch with and they are very understanding about any concerns or questions that I have, even if they are minor issues.

5.0
Verified Home Owner
El Monte, on Jan 18, 2019

?????????

5.0
Verified Home Owner
El Monte, on Jan 13, 2019

Experience from contract through move-in was fairly smooth.

4.8
Verified Home Owner
El Monte, on Jan 13, 2019

Any issue I have had, a representative from Olson is quick to respond. They also follow up to ensure the issue has been resolved

5.0
Verified Home Owner
El Monte, on Jan 04, 2019

able to directly communicate about things that need to be addressed and staff is overall friendly and willing to get it done!

5.0
Verified Home Owner
El Monte, on Dec 29, 2018

Responsiveness and professionalism in addressing concerns and fulfilling repair requests.

5.0
Verified Home Owner
El Monte, on Dec 29, 2018

James @ The Olson company has always taken care of any our inquiries.

5.0
Verified Home Owner
El Monte, on Dec 28, 2018

The updates given

5.0
Verified Home Owner
El Monte, on Dec 21, 2018

A brand new home that I know that will be covered by warranty and little to no issue to deal with in the beginning.

4.9
Verified Home Owner
El Monte, on Dec 14, 2018

The great customer service from Sophie and James.

5.0
Verified Home Owner
El Monte, on Nov 21, 2018

1-year service. It would be better if it can be extended or offer paid extended warranty.

5.0
Verified Home Owner
El Monte, on Nov 19, 2018

Customer care

5.0
Verified Home Owner
El Monte, on Nov 14, 2018

James, customer service representive is great! Quick response and followed up on all service requests

4.8
Verified Home Owner
El Monte, on Nov 13, 2018

Experience from customer service

4.9
Verified Home Owner
El Monte, on Nov 03, 2018

everyone on the team is very professional and punctual. easy to get a hold of people

5.0
Verified Home Owner
El Monte, on Oct 30, 2018

The representatives are helpful and friendly.

5.0
Verified Home Owner
El Monte, on Oct 05, 2018

The people at Olson from Sophie to James and even Rosemary from Wells Fargo

4.9
Verified Home Owner
El Monte, on Sep 28, 2018

The personnel and staff were very professional, friendly, and helpful.

4.9
Verified Home Owner
El Monte, on Aug 21, 2018

Step-by-step process and question/answer from anyone involved.

5.0
Verified Home Owner
El Monte, on Jul 26, 2018

Professionalism. Addressing homeowner issues in a timely manner. Friendly. Courteous.

5.0
Verified Home Owner
El Monte, on Jul 04, 2018

Quick responses

5.0
Verified Home Owner
El Monte, on Apr 07, 2018

Timeliness and quality of the service provided. Quality of the of home. Quick responsiveness for requests such as ensuring that construction vehicles did not block access.

5.0
Verified Home Owner
El Monte, on Mar 17, 2018

James' prompt responsiveness and follow through

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNER'S VERBATIM COMMENTS - Purchase & Move In

El Monte, on Jan 18, 2019

?????????

5.0
Verified Home Owner
El Monte, on Jan 13, 2019

Experience from contract through move-in was fairly smooth.

4.8
Verified Home Owner
El Monte, on Dec 28, 2018

The updates given

5.0
Verified Home Owner
El Monte, on Dec 21, 2018

A brand new home that I know that will be covered by warranty and little to no issue to deal with in the beginning.

4.9
Verified Home Owner
El Monte, on Dec 14, 2018

The great customer service from Sophie and James.

5.0
Verified Home Owner
El Monte, on Nov 14, 2018

James, customer service representive is great! Quick response and followed up on all service requests

4.8
Verified Home Owner
El Monte, on Oct 30, 2018

The representatives are helpful and friendly.

5.0
Verified Home Owner
El Monte, on Oct 05, 2018

The people at Olson from Sophie to James and even Rosemary from Wells Fargo

4.9
Verified Home Owner
El Monte, on Sep 28, 2018

The personnel and staff were very professional, friendly, and helpful.

4.9
Verified Home Owner
El Monte, on Aug 21, 2018

Step-by-step process and question/answer from anyone involved.

5.0
Verified Home Owner
El Monte, on Apr 07, 2018

Timeliness and quality of the service provided. Quality of the of home. Quick responsiveness for requests such as ensuring that construction vehicles did not block access.

5.0
Verified Home Owner
El Monte, on Mar 17, 2018

James' prompt responsiveness and follow through

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNER'S VERBATIM COMMENTS - 5-6 Months after Move In

El Monte, on Feb 15, 2019

James has been a great help and prompt responses

5.0
Verified Home Owner
El Monte, on Feb 02, 2019

James and the Olson team are really easy to get in touch with and they are very understanding about any concerns or questions that I have, even if they are minor issues.

5.0
Verified Home Owner
El Monte, on Jan 13, 2019

Any issue I have had, a representative from Olson is quick to respond. They also follow up to ensure the issue has been resolved

5.0
Verified Home Owner
El Monte, on Jan 04, 2019

able to directly communicate about things that need to be addressed and staff is overall friendly and willing to get it done!

5.0
Verified Home Owner
El Monte, on Dec 29, 2018

James @ The Olson company has always taken care of any our inquiries.

5.0
Verified Home Owner
El Monte, on Nov 21, 2018

1-year service. It would be better if it can be extended or offer paid extended warranty.

5.0
Verified Home Owner
El Monte, on Nov 19, 2018

Customer care

5.0
Verified Home Owner
El Monte, on Jul 26, 2018

Professionalism. Addressing homeowner issues in a timely manner. Friendly. Courteous.

5.0
Verified Home Owner
El Monte, on Jul 04, 2018

Quick responses

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNER'S VERBATIM COMMENTS - 10-12 Months after Move In

El Monte, on Dec 29, 2018

Responsiveness and professionalism in addressing concerns and fulfilling repair requests.

5.0
Verified Home Owner
El Monte, on Nov 13, 2018

Experience from customer service

4.9
Verified Home Owner
El Monte, on Nov 03, 2018

everyone on the team is very professional and punctual. easy to get a hold of people

5.0
Verified Home Owner