Top Homebuilder Ratings & Reviews

The Olson Company

Village Walk - Downey

53 Homeowner Reviews Completed Jun 2018 - Dec 19

Overall Satisfaction

4.8
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.8

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

5.0

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.8

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Downey, on Jun 07, 2019

So incredibly kind to work with

5.0
Verified Homeowner
Downey, on May 24, 2019

Extremely responsive and helpful, no matter how big or small the problem is. I had a really great experience!

5.0
Verified Homeowner
Downey, on May 23, 2019

They are committed to making sure that their customers are completely satisfied with their home purchase.

4.7
Verified Homeowner
Downey, on May 22, 2019

Communication with us and desire to make things right.

4.7
Verified Homeowner
Downey, on May 17, 2019

associates

5.0
Verified Homeowner
Downey, on May 16, 2019

Their ability to follow through on commitments

4.9
Verified Homeowner
Downey, on May 14, 2019

They are concerned about what I want.

5.0
Verified Homeowner
Downey, on Dec 10, 2018

Issues that we have had with the house have been address in a timely manor.

4.3
Verified Homeowner
Downey, on Dec 01, 2018

Very informative and educated me on maintaining my home effectively

5.0
Verified Homeowner
Downey, on Nov 22, 2018

The customer service provided to address home-buyer concerns. Overall, the quality of the home.

5.0
Verified Homeowner
Downey, on Nov 21, 2018

Thorough inspections during follow-up visits to repair any issues guaranteeing a great new home buying experience.

5.0
Verified Homeowner
Downey, on Nov 21, 2018

They care about the product and the buyer

5.0
Verified Homeowner
Downey, on Nov 17, 2018

Excellent and detailed service.

5.0
Verified Homeowner
Downey, on Nov 17, 2018

Easy to understand maintenance considerations and instructions

5.0
Verified Homeowner
Downey, on Nov 16, 2018

The customer service representative has always been helpful and responsive. They resolve any issues or questions I have quickly.

5.0
Verified Homeowner
Downey, on Nov 13, 2018

[removed] is great. [removed] prior to him was great too. Awesome team.

5.0
Verified Homeowner
Downey, on Oct 20, 2018

The personal touch the customer satisfaction representative has shown.

4.4
Verified Homeowner
Downey, on Aug 30, 2018

Quality of construction, beautiful and functional living space, well thought out design

5.0
Verified Homeowner
Downey, on Aug 21, 2018

^^

5.0
Verified Homeowner
Downey, on Aug 16, 2018

I can't think of one specific thing. I liked that everyone involved was knowledgeable, helpful, and friendly. From the beginning, I knew that I could count on [removed] to quickly respond to all of my questions. And she continued to be a great resource and source of support throughout the entire process. I also appreciated [removed] and [removed]. They made the process of choosing a loan much easier than expected. They always quickly responded to my emails/calls/texts and made sure that I understood everything. And [removed] has been a great resource since I met him for my home orientation. It's a huge relief to know that I can count on him for any issues that I may have with my house.

5.0
Verified Homeowner
Downey, on Aug 07, 2018

Consistent progress updates.

4.8
Verified Homeowner
Downey, on Aug 06, 2018

[removed] and his crew were on top of all my request.

5.0
Verified Homeowner
Downey, on Aug 06, 2018

The attentiveness of everyone from the realtor, [removed] [removed], and the developer’s staff.

5.0
Verified Homeowner
Downey, on Aug 03, 2018

[removed] was very responsive with my concern about the house.

5.0
Verified Homeowner
Downey, on Aug 02, 2018

Regular updates from the builder. Easy to reach community manager for fixes and questions. Quality of information from the Olson Company.

5.0
Verified Homeowner
Downey, on Aug 02, 2018

Having someone to contact regarding concerns you might have with the home for an entire year

4.3
Verified Homeowner
Downey, on Jul 31, 2018

Customer Service

4.6
Verified Homeowner
Downey, on Jul 31, 2018

Process was very streamline, although there were some delays. Everyone was very accommodating to us throughout the whole process.

3.7
Verified Homeowner
Downey, on Jun 28, 2018

The personal attention to my needs and interests.

5.0
Verified Homeowner
Downey, on May 16, 2018

The customer service is super excellent. The employees from the real estate agent, construction manager and the house statisfaction person were so professional and very caring. Mr. [removed] assisted me with all the aspects of operation in my new home. He is a great resource person who conducted himself professionally and he is altruistic. My new townhome is so comfortable and I love the open concept I have on the second floor. The Olson company did an awesome job in building my new townhouse.

5.0
Verified Homeowner
Downey, on Mar 20, 2018

Quality, location, support

5.0
Verified Homeowner
Downey, on Mar 07, 2018

It meets my expectations for a good quality home. So definitely will recommend my home builder.

5.0
Verified Homeowner
Downey, on Feb 09, 2018

The people that work at [removed] are top notch and trustworthy. They seem to care about my satisfaction.

4.8
Verified Homeowner
Downey, on Jan 31, 2018

The new townhouse is well built,comfortable, and the insulation is great. That said, the staff are super professional, friendly, courteous, attentive, and they care about product that was build, but they made sure I was satisfied and comfortable. Mr. [removed] is great and he is a valuable resource person who I can reach concerning any anomalies.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Downey, on Aug 30, 2018

Quality of construction, beautiful and functional living space, well thought out design

5.0
Verified Homeowner
Downey, on Aug 21, 2018

^^

5.0
Verified Homeowner
Downey, on Aug 16, 2018

I can't think of one specific thing. I liked that everyone involved was knowledgeable, helpful, and friendly. From the beginning, I knew that I could count on [removed] to quickly respond to all of my questions. And she continued to be a great resource and source of support throughout the entire process. I also appreciated [removed] and [removed]. They made the process of choosing a loan much easier than expected. They always quickly responded to my emails/calls/texts and made sure that I understood everything. And [removed] has been a great resource since I met him for my home orientation. It's a huge relief to know that I can count on him for any issues that I may have with my house.

5.0
Verified Homeowner
Downey, on Aug 07, 2018

Consistent progress updates.

4.8
Verified Homeowner
Downey, on Aug 06, 2018

[removed] and his crew were on top of all my request.

5.0
Verified Homeowner
Downey, on Aug 06, 2018

The attentiveness of everyone from the realtor, [removed] [removed], and the developer’s staff.

5.0
Verified Homeowner
Downey, on Aug 02, 2018

Regular updates from the builder. Easy to reach community manager for fixes and questions. Quality of information from the Olson Company.

5.0
Verified Homeowner
Downey, on Aug 02, 2018

Having someone to contact regarding concerns you might have with the home for an entire year

4.3
Verified Homeowner
Downey, on Jul 31, 2018

Customer Service

4.6
Verified Homeowner
Downey, on Jul 31, 2018

Process was very streamline, although there were some delays. Everyone was very accommodating to us throughout the whole process.

3.7
Verified Homeowner
Downey, on Mar 20, 2018

Quality, location, support

5.0
Verified Homeowner
Downey, on Mar 07, 2018

It meets my expectations for a good quality home. So definitely will recommend my home builder.

5.0
Verified Homeowner
Downey, on Feb 09, 2018

The people that work at [removed] are top notch and trustworthy. They seem to care about my satisfaction.

4.8
Verified Homeowner
Downey, on Jan 31, 2018

The new townhouse is well built,comfortable, and the insulation is great. That said, the staff are super professional, friendly, courteous, attentive, and they care about product that was build, but they made sure I was satisfied and comfortable. Mr. [removed] is great and he is a valuable resource person who I can reach concerning any anomalies.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Downey, on Dec 10, 2018

Issues that we have had with the house have been address in a timely manor.

4.3
Verified Homeowner
Downey, on Dec 01, 2018

Very informative and educated me on maintaining my home effectively

5.0
Verified Homeowner
Downey, on Nov 21, 2018

Thorough inspections during follow-up visits to repair any issues guaranteeing a great new home buying experience.

5.0
Verified Homeowner
Downey, on Nov 21, 2018

They care about the product and the buyer

5.0
Verified Homeowner
Downey, on Nov 17, 2018

Excellent and detailed service.

5.0
Verified Homeowner
Downey, on Nov 17, 2018

Easy to understand maintenance considerations and instructions

5.0
Verified Homeowner
Downey, on Nov 16, 2018

The customer service representative has always been helpful and responsive. They resolve any issues or questions I have quickly.

5.0
Verified Homeowner
Downey, on Aug 03, 2018

[removed] was very responsive with my concern about the house.

5.0
Verified Homeowner
Downey, on Jun 28, 2018

The personal attention to my needs and interests.

5.0
Verified Homeowner
Downey, on May 16, 2018

The customer service is super excellent. The employees from the real estate agent, construction manager and the house statisfaction person were so professional and very caring. Mr. [removed] assisted me with all the aspects of operation in my new home. He is a great resource person who conducted himself professionally and he is altruistic. My new townhome is so comfortable and I love the open concept I have on the second floor. The Olson company did an awesome job in building my new townhouse.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Downey, on Jun 07, 2019

So incredibly kind to work with

5.0
Verified Homeowner
Downey, on May 24, 2019

Extremely responsive and helpful, no matter how big or small the problem is. I had a really great experience!

5.0
Verified Homeowner
Downey, on May 23, 2019

They are committed to making sure that their customers are completely satisfied with their home purchase.

4.7
Verified Homeowner
Downey, on May 22, 2019

Communication with us and desire to make things right.

4.7
Verified Homeowner
Downey, on May 17, 2019

associates

5.0
Verified Homeowner
Downey, on May 16, 2019

Their ability to follow through on commitments

4.9
Verified Homeowner
Downey, on May 14, 2019

They are concerned about what I want.

5.0
Verified Homeowner
Downey, on Nov 22, 2018

The customer service provided to address home-buyer concerns. Overall, the quality of the home.

5.0
Verified Homeowner
Downey, on Nov 13, 2018

[removed] is great. [removed] prior to him was great too. Awesome team.

5.0
Verified Homeowner
Downey, on Oct 20, 2018

The personal touch the customer satisfaction representative has shown.

4.4
Verified Homeowner