Top Homebuilder Ratings & Reviews

Village Walk - downey Reviews

65 Home Owner Reviews Completed Jan 2018 - Jul 19

Community Score Overview

65 Home Owner Reviews

4.9
Rating of home owners' willingness to recommend this builder
4.8
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.8

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

5.0

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.8

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Downey, on Jun 26, 2019

quality of construction, modern features and design

4.4
Verified Home Owner
Downey, on Jun 07, 2019

So incredibly kind to work with

5.0
Verified Home Owner
Downey, on Jun 07, 2019

VERY PROFESSIONAL

4.7
Verified Home Owner
Downey, on May 28, 2019

I love my floors which was a upgrade

4.5
Verified Home Owner
Downey, on May 25, 2019

Ease of communication and promptness from the builder to fix things.

4.8
Verified Home Owner
Downey, on May 24, 2019

Extremely responsive and helpful, no matter how big or small the problem is. I had a really great experience!

5.0
Verified Home Owner
Downey, on May 23, 2019

They are committed to making sure that their customers are completely satisfied with their home purchase.

4.7
Verified Home Owner
Downey, on May 22, 2019

Communication with us and desire to make things right.

4.7
Verified Home Owner
Downey, on May 17, 2019

associates

5.0
Verified Home Owner
Downey, on May 16, 2019

Their ability to follow through on commitments

4.9
Verified Home Owner
Downey, on May 16, 2019

Great customer service!

5.0
Verified Home Owner
Downey, on May 14, 2019

They are concerned about what I want.

5.0
Verified Home Owner
Downey, on Dec 29, 2018

Great followup

4.0
Verified Home Owner
Downey, on Dec 10, 2018

Issues that we have had with the house have been address in a timely manor.

4.3
Verified Home Owner
Downey, on Dec 01, 2018

Very informative and educated me on maintaining my home effectively

5.0
Verified Home Owner
Downey, on Dec 01, 2018

Responsiveness

4.9
Verified Home Owner
Downey, on Nov 22, 2018

The customer service provided to address home-buyer concerns. Overall, the quality of the home.

5.0
Verified Home Owner
Downey, on Nov 21, 2018

Thorough inspections during follow-up visits to repair any issues guaranteeing a great new home buying experience.

5.0
Verified Home Owner
Downey, on Nov 21, 2018

They care about the product and the buyer

5.0
Verified Home Owner
Downey, on Nov 17, 2018

Excellent and detailed service.

5.0
Verified Home Owner
Downey, on Nov 17, 2018

Easy to understand maintenance considerations and instructions

5.0
Verified Home Owner
Downey, on Nov 17, 2018

Reps are prompt with helping schedule appointments to fix issues around the home.

5.0
Verified Home Owner
Downey, on Nov 16, 2018

The customer service representative has always been helpful and responsive. They resolve any issues or questions I have quickly.

5.0
Verified Home Owner
Downey, on Nov 14, 2018

I’ve had an issue with the air conditioning and now the heater is setting off the smoke alarm and we just barely moved in a few months ago

2.7
Verified Home Owner
Downey, on Nov 13, 2018

Tim is great. Sorin prior to him was great too. Awesome team.

5.0
Verified Home Owner
Downey, on Oct 28, 2018

The customer service team is very responsive.

4.8
Verified Home Owner
Downey, on Oct 23, 2018

The builder has employees that are professional, respectful, and knowledgeable about the process of home buying and home maintenance.

4.9
Verified Home Owner
Downey, on Oct 20, 2018

The personal touch the customer satisfaction representative has shown.

4.4
Verified Home Owner
Downey, on Aug 30, 2018

Quality of construction, beautiful and functional living space, well thought out design

5.0
Verified Home Owner
Downey, on Aug 21, 2018

^^

5.0
Verified Home Owner
Downey, on Aug 16, 2018

I can't think of one specific thing. I liked that everyone involved was knowledgeable, helpful, and friendly. From the beginning, I knew that I could count on Cheryl to quickly respond to all of my questions. And she continued to be a great resource and source of support throughout the entire process. I also appreciated Lily and Jessica. They made the process of choosing a loan much easier than expected. They always quickly responded to my emails/calls/texts and made sure that I understood everything. And Sorin has been a great resource since I met him for my home orientation. It's a huge relief to know that I can count on him for any issues that I may have with my house.

5.0
Verified Home Owner
Downey, on Aug 07, 2018

Consistent progress updates.

4.8
Verified Home Owner
Downey, on Aug 06, 2018

Sorin and his crew were on top of all my request.

5.0
Verified Home Owner
Downey, on Aug 06, 2018

The attentiveness of everyone from the realtor, Wells Fargo, and the developer’s staff.

5.0
Verified Home Owner
Downey, on Aug 03, 2018

Sorin was very responsive with my concern about the house.

5.0
Verified Home Owner
Downey, on Aug 02, 2018

Regular updates from the builder. Easy to reach community manager for fixes and questions. Quality of information from the Olson Company.

5.0
Verified Home Owner
Downey, on Aug 02, 2018

Having someone to contact regarding concerns you might have with the home for an entire year

4.3
Verified Home Owner
Downey, on Jul 31, 2018

Customer Service

4.6
Verified Home Owner
Downey, on Jul 31, 2018

Process was very streamline, although there were some delays. Everyone was very accommodating to us throughout the whole process.

3.7
Verified Home Owner
Downey, on Jun 28, 2018

The personal attention to my needs and interests.

5.0
Verified Home Owner
Downey, on May 16, 2018

The customer service is super excellent. The employees from the real estate agent, construction manager and the house statisfaction person were so professional and very caring. Mr. Sorin assisted me with all the aspects of operation in my new home. He is a great resource person who conducted himself professionally and he is altruistic. My new townhome is so comfortable and I love the open concept I have on the second floor. The Olson company did an awesome job in building my new townhouse.

5.0
Verified Home Owner
Downey, on May 02, 2018

Even if it takes them some time to finish, they will finish. Fix things right.

5.0
Verified Home Owner
Downey, on Mar 20, 2018

Quality, location, support

5.0
Verified Home Owner
Downey, on Mar 07, 2018

It meets my expectations for a good quality home. So definitely will recommend my home builder.

5.0
Verified Home Owner
Downey, on Feb 09, 2018

The people that work at Olson are top notch and trustworthy. They seem to care about my satisfaction.

4.8
Verified Home Owner
Downey, on Jan 31, 2018

The new townhouse is well built,comfortable, and the insulation is great. That said, the staff are super professional, friendly, courteous, attentive, and they care about product that was build, but they made sure I was satisfied and comfortable. Mr. Sorin Michalski is great and he is a valuable resource person who I can reach concerning any anomalies.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Downey, on Aug 30, 2018

Quality of construction, beautiful and functional living space, well thought out design

5.0
Verified Home Owner
Downey, on Aug 21, 2018

^^

5.0
Verified Home Owner
Downey, on Aug 16, 2018

I can't think of one specific thing. I liked that everyone involved was knowledgeable, helpful, and friendly. From the beginning, I knew that I could count on Cheryl to quickly respond to all of my questions. And she continued to be a great resource and source of support throughout the entire process. I also appreciated Lily and Jessica. They made the process of choosing a loan much easier than expected. They always quickly responded to my emails/calls/texts and made sure that I understood everything. And Sorin has been a great resource since I met him for my home orientation. It's a huge relief to know that I can count on him for any issues that I may have with my house.

5.0
Verified Home Owner
Downey, on Aug 07, 2018

Consistent progress updates.

4.8
Verified Home Owner
Downey, on Aug 06, 2018

Sorin and his crew were on top of all my request.

5.0
Verified Home Owner
Downey, on Aug 06, 2018

The attentiveness of everyone from the realtor, Wells Fargo, and the developer’s staff.

5.0
Verified Home Owner
Downey, on Aug 02, 2018

Regular updates from the builder. Easy to reach community manager for fixes and questions. Quality of information from the Olson Company.

5.0
Verified Home Owner
Downey, on Aug 02, 2018

Having someone to contact regarding concerns you might have with the home for an entire year

4.3
Verified Home Owner
Downey, on Jul 31, 2018

Customer Service

4.6
Verified Home Owner
Downey, on Jul 31, 2018

Process was very streamline, although there were some delays. Everyone was very accommodating to us throughout the whole process.

3.7
Verified Home Owner
Downey, on May 02, 2018

Even if it takes them some time to finish, they will finish. Fix things right.

5.0
Verified Home Owner
Downey, on Mar 20, 2018

Quality, location, support

5.0
Verified Home Owner
Downey, on Mar 07, 2018

It meets my expectations for a good quality home. So definitely will recommend my home builder.

5.0
Verified Home Owner
Downey, on Feb 09, 2018

The people that work at Olson are top notch and trustworthy. They seem to care about my satisfaction.

4.8
Verified Home Owner
Downey, on Jan 31, 2018

The new townhouse is well built,comfortable, and the insulation is great. That said, the staff are super professional, friendly, courteous, attentive, and they care about product that was build, but they made sure I was satisfied and comfortable. Mr. Sorin Michalski is great and he is a valuable resource person who I can reach concerning any anomalies.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Downey, on Dec 10, 2018

Issues that we have had with the house have been address in a timely manor.

4.3
Verified Home Owner
Downey, on Dec 01, 2018

Very informative and educated me on maintaining my home effectively

5.0
Verified Home Owner
Downey, on Nov 21, 2018

Thorough inspections during follow-up visits to repair any issues guaranteeing a great new home buying experience.

5.0
Verified Home Owner
Downey, on Nov 21, 2018

They care about the product and the buyer

5.0
Verified Home Owner
Downey, on Nov 17, 2018

Excellent and detailed service.

5.0
Verified Home Owner
Downey, on Nov 17, 2018

Easy to understand maintenance considerations and instructions

5.0
Verified Home Owner
Downey, on Nov 17, 2018

Reps are prompt with helping schedule appointments to fix issues around the home.

5.0
Verified Home Owner
Downey, on Nov 16, 2018

The customer service representative has always been helpful and responsive. They resolve any issues or questions I have quickly.

5.0
Verified Home Owner
Downey, on Nov 14, 2018

I’ve had an issue with the air conditioning and now the heater is setting off the smoke alarm and we just barely moved in a few months ago

2.7
Verified Home Owner
Downey, on Aug 03, 2018

Sorin was very responsive with my concern about the house.

5.0
Verified Home Owner
Downey, on Jun 28, 2018

The personal attention to my needs and interests.

5.0
Verified Home Owner
Downey, on May 16, 2018

The customer service is super excellent. The employees from the real estate agent, construction manager and the house statisfaction person were so professional and very caring. Mr. Sorin assisted me with all the aspects of operation in my new home. He is a great resource person who conducted himself professionally and he is altruistic. My new townhome is so comfortable and I love the open concept I have on the second floor. The Olson company did an awesome job in building my new townhouse.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Downey, on Jun 26, 2019

quality of construction, modern features and design

4.4
Verified Home Owner
Downey, on Jun 07, 2019

So incredibly kind to work with

5.0
Verified Home Owner
Downey, on Jun 07, 2019

VERY PROFESSIONAL

4.7
Verified Home Owner
Downey, on May 28, 2019

I love my floors which was a upgrade

4.5
Verified Home Owner
Downey, on May 25, 2019

Ease of communication and promptness from the builder to fix things.

4.8
Verified Home Owner
Downey, on May 24, 2019

Extremely responsive and helpful, no matter how big or small the problem is. I had a really great experience!

5.0
Verified Home Owner
Downey, on May 23, 2019

They are committed to making sure that their customers are completely satisfied with their home purchase.

4.7
Verified Home Owner
Downey, on May 22, 2019

Communication with us and desire to make things right.

4.7
Verified Home Owner
Downey, on May 17, 2019

associates

5.0
Verified Home Owner
Downey, on May 16, 2019

Their ability to follow through on commitments

4.9
Verified Home Owner
Downey, on May 16, 2019

Great customer service!

5.0
Verified Home Owner
Downey, on May 14, 2019

They are concerned about what I want.

5.0
Verified Home Owner
Downey, on Dec 29, 2018

Great followup

4.0
Verified Home Owner
Downey, on Dec 01, 2018

Responsiveness

4.9
Verified Home Owner
Downey, on Nov 22, 2018

The customer service provided to address home-buyer concerns. Overall, the quality of the home.

5.0
Verified Home Owner
Downey, on Nov 13, 2018

Tim is great. Sorin prior to him was great too. Awesome team.

5.0
Verified Home Owner
Downey, on Oct 28, 2018

The customer service team is very responsive.

4.8
Verified Home Owner
Downey, on Oct 23, 2018

The builder has employees that are professional, respectful, and knowledgeable about the process of home buying and home maintenance.

4.9
Verified Home Owner
Downey, on Oct 20, 2018

The personal touch the customer satisfaction representative has shown.

4.4
Verified Home Owner