Top Homebuilder Ratings & Reviews

View Homes

August Fields

74 Homeowner Reviews Completed Mar 2021 - Sep 2022

Overall Satisfaction

4.2
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.6

Lender Experience

4.7

Construction Experience

4.5

Customer Care Experience

4.9

Home Readiness

4.2

Installation & Workmanship

4.5

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, on Oct 03, 2021

The warranty repairs are hard to get done, the warranty guy never reaches out when he does he just looks at it and says I will contact you to schedule a date and never does. Also trying to get a speed bump for installed by the community playground is not being addressed and people who do not live on the community speed by the playground at over 50 mph and in front of the model home offices and nothing gets done

1.6
Verified Homeowner
New Braunfels, on Jun 16, 2022

Great so far. Will is great.

5.0
Verified Homeowner
San Antonio, TX, on Sep 26, 2022

They were helpful all the way through the project. Even after I moved in, they have checked on me just to make sure everything was going smooth.

5.0
Verified Homeowner
New Braunfels, on Sep 27, 2021

Untruthfulness, liars, do not keep their word, will not reimburse expenses at which they caused such as water, electricity, the warranty manager is a disgrace, the sales person is a liar, their so called builders are kids and have no clue how to build a quality house, stay far away from this place and if you just buy here, [name removed] ready for the ride of,tour,life dealing with these idiots!

1.9
Verified Homeowner
New Braunfels, on Jun 08, 2022

Zero customer service. Everyone involved promised to fix many little stuff that are wrong. My electric bill is higher for the air is gone thru door. I have never ever seen so bad customer service. As Realtor I have seen my clients, 100% of them, getting immediate help from builders. This is my first View Homes house and unfortunately is MY house. I feel they hear my complaints like bla bla bla bla. I won't recommend VIEW Homes at all.

1.4
Verified Homeowner
San Antonio, TX, on Aug 06, 2022

I loved the weekly status calls with the project manager of the house and View homes selling agent. Wes provided possible dates of different milestone events such as drywall, tape and float, along with the delivery of bricks and other construction milestones. He told us ahead of time that there would be a delay with the delivery of the air conditioner unit, and he was correct. The way the project was scheduled was so efficient. I can't even describe how excited I feel. Adriana was awesome. She would send us pictures of the house every now and then; she was communicating with us very well too. She was always happy and wanted to help us out. Both were so awesome in our experience with the building of the house. They did an exceptional job.

5.0
Verified Homeowner
New Braunfels, on Mar 18, 2021

The flooring downstairs has had tons of trouble and never been fixed right. We have kitchen cabinets that were never repaired

3.0
Verified Homeowner
San Antonio, TX, on Jul 31, 2022

Josh and Justin did a good job throughout the process.

5.0
Verified Homeowner
New Braunfels, on May 18, 2022

Professional

5.0
Verified Homeowner
New Braunfels, on Oct 16, 2021

I don’t like the fact that we have been in our home for 5 months and are still waiting for warranty work to be completed.

4.4
Verified Homeowner
San Antonio, TX, on Jul 28, 2022

I like the house a lot

4.8
Verified Homeowner
New Braunfels, on Oct 15, 2021

I given countless reasons as to why our experience with View Homes was horrific. If you need to hear more please call me at XXX-XXX-XXXX

1.0
Verified Homeowner
San Antonio, TX, on Jul 21, 2022

What I liked the most was the consistent contact with our construction supervisor, Wes and our View Homes representative Josh Duran. They, for the most part met with me on a weekly basis to give updates on the progress of our house. Wes was extremely thorough on our home orientation and has followed up on the few issues we have had since moving in. We appreciate the care and concern View Homes has shown us all through our experience.

4.8
Verified Homeowner
New Braunfels, on Aug 31, 2021

We have had numerous issues and never hear from ANYONE. We have the only house in the entire neighborhood without soffit vents and have vents on the roof that leaks in every bad rain. I texted [name removed] you warranty rep on June 26 and he said he would get back to me. I'm still waiting. I was told by your warranty manager that it was a city inspector that made you install the roof vents and was supposed to get back to me but have not heard anything from him either. If I don't hear anything satisfactory regarding this, I will call the city myself and have them look at the rest of your homes to see why I have the only style of the lousy vents. Either you fix mine or maybe they will make you fix all the rest of your homes in the neighborhood. The front door was finally installed after having a construction door for 2 months. I asked [name removed] if the finishers could sand the edges before they finish it. He said he would tell them. They showed up a day earlier than scheduled and not only didn't sand it they left runs on the clear coat. We have had a dead tree in the front yard for over 3 months, patches of dead grass, lumpy grass everywhere, flooding on our side yard. I have bought several new homes in my lifetime and have never had such poor workmanship and poor customer service. I hear there might be a class action suit from the rest of the homeowners, I will definitely join that suit. I regret every day not buying a Chesmar home.

0.5
Verified Homeowner
San Antonio, TX, on Jul 09, 2022

We liked that Josh was always available to answer questions.

4.9
Verified Homeowner
New Braunfels, on Jul 08, 2021

The fact that my home looks nothing like the model home we chose and you refuse to fix the problem.

0.9
Verified Homeowner
San Antonio, TX, on Jun 13, 2022

I have worked with some of the kindest, most courteous, diligent, capable, genuinely good intentioned folks from View Homes. I’m very happy overall with my new home but it took a year to build it after many set backs and resource shortages. Of course I didn’t like that part at all however the rainbow there is that fortunately for me equity grew during that time. Some of the contractor workmanship is janky and disappointing but warranty is very responsive and pretty reliable.

4.5
Verified Homeowner
New Braunfels, on Jun 09, 2021

You can’t seem to get your contractors out to all of the dissatisfied home owners. The work that your contractors have done is below par and they never show up when they say they will. The top management of view homes does not appear to support their warranty people in trying to get things fixed. You need to fire a lot of your contractors get qualified people to fix your mistakes and build a better home that you and your customers can be proud of. Lousy customer service from management. I have nothing good to say about your management. I would not recommend to anyone at this time to buy your homes and have been doing the exact opposite. All of my neighbors agree with this. Your management should be ashamed.

3.0
Verified Homeowner
San Antonio, TX, on Jun 09, 2022

What my wife most enjoyed was the communication and peace of mind that both Josh and Wes provided. These two gentlemen provided clear and concise updates.

5.0
Verified Homeowner
New Braunfels, on May 23, 2021

Identify an email for warranty because [name removed] promised to do but didn’t. No one fro Warranty had not responded. It’s been one thing or another that’s screwed up; from the floor chips and holes and high low tile, to cabinets that are crooked, caulking in master Bath not done, the sink in guest bath was chipped when they Broke putting in after closing.

1.3
Verified Homeowner
San Antonio, TX, on May 30, 2022

I love Andriana, she is so sweet and friendly, a really good helper in the home buying process!

4.9
Verified Homeowner
New Braunfels, on Apr 18, 2021

The warranty process is a joke. I have 51 items that needed to be completed before we closed that we're not. I have had nothing but problems with armadillo homes. I tried to escalate issues but everybody is hiding beneath their help hired help. The whole experience has been gut wrenching I've been lied to and [name removed] lead. This has been by far the worst buying experience with anything in my life. Unfortunately people in the management do not care. In fact there are several neighbors considering legal action against armadillo homes. There have been some big items in my house that somewhere corrected and one big item still has not been corrected. Time keeps dragging on I guess armadillo [name removed] is trying to get out of their warranty. So they can wash their hands of it. Such a ridiculous company.

2.4
Verified Homeowner
San Antonio, TX, on May 07, 2022

The salesperson Adriana and Wes the construction manager worked very to make our purchase a pleasant experience.

5.0
Verified Homeowner
New Braunfels, on Jan 29, 2021

I submitted a few issues that have online never been contacted. When I fist moved in I told the guy that my cabinet doors were warped, they sent someone out and said yep they are warped never heard back, contact the follow up armadillo guy he passed it on another guy came out and said yep they are warped he measured that was over two months ago and nothing. Also my ceiling needs to be refloated or retextured looks like crap.

1.9
Verified Homeowner
San Antonio, TX, on Apr 19, 2022

Interacting with View employees was my favorite. Special shoutout to Karla Palacios, Ryan Jeter, and Justin Collet who all were so helpful throughout the process. I also really love the elevation of our home, looks beautiful.

5.0
Verified Homeowner
New Braunfels, on Jan 10, 2021

There was a couple things that were supposed to get fixed before move in but were told they would get back to it. And still now haven't been resolved.

4.0
Verified Homeowner
San Antonio, TX, on Mar 30, 2022

Everything was great up until signing off on the punch list items. The punch list and final clean were clearly rushed.

4.1
Verified Homeowner
New Braunfels, on Oct 02, 2020

All is good with service and care experience.

5.0
Verified Homeowner
New Braunfels, TX, on Jan 28, 2022

I like the most your seller consultant Ms Adriana Montemayor. She was into each step of the process. Always helpful, positive, Following in every day. I am a Realtor. I wish I could have more clients that could make business with Ms Montemayor.

4.9
Verified Homeowner
New Braunfels, TX, on Dec 20, 2021

I loved the amount of communication that came from [name removed] and our wonderful Salesperson [name removed]. [name removed] and [name removed] would call me on a weekly basis with any and all updates. [name removed] was the reason we ended up purchasing a View home and [name removed] Delivered the final product. I was mad that [name removed] was fired over something stupid, but [name removed] came in and took care of us until close.

5.0
Verified Homeowner
New Braunfels, TX, on Nov 18, 2021

Move in list was not taken care of. You can tell a lot of corners were cut.

3.7
Verified Homeowner
New Braunfels, TX, on Nov 01, 2021

Primarily the extensive delays. Overall we are very satisfied with the customer service and professionalism. [name removed] is a special person and we enjoyed her participation

4.8
Verified Homeowner
New Braunfels, TX, on Oct 01, 2021

[name removed] walked us through from helping pick out the right home for our needs to closing on promised date. COVID placed multiple delays but [name removed] and [name removed] were on top of it all. [name removed] updated us frequently and reassured us when I had a time line to meet for time off to move in. [name removed] worked late and on weekends to make our home for us. [name removed] checked in from her cruise to make sure last minute details were done. [name removed] worked with [name removed] to make sure we had welcome home gift basket. We truly felt like family taking care of us.

5.0
Verified Homeowner
New Braunfels, TX, on Aug 05, 2021

I liked everything about the experience.

5.0
Verified Homeowner
New Braunfels, TX, on Jun 22, 2021

1. Dates continually pushed out. 2. The day we moved in they were still installing the fixtures in our master shower. Apparently the tilers dropped a bunch of tile and debris down our shower drain and it took hours for the plumbers to remove it! 3. I wasn't impressed by the cleaning crew at all! Still lots of things that needed to be cleaned after we moved in. 4. The quality of the texture on the walls was different throughout the house.

4.4
Verified Homeowner
New Braunfels, TX, on May 27, 2021

I know in these times its hard to get quality workers, but I think sold to many home all closing in the same time frame. I think [name removed] and [name removed] at [name removed] [name removed] are doing a great job trying to get things done with limited help. Our house is getting close to getting finnishing touches done and it looks amazing, very happt with the house and [name removed] and [name removed]

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

San Antonio, TX, on Sep 26, 2022

They were helpful all the way through the project. Even after I moved in, they have checked on me just to make sure everything was going smooth.

5.0
Verified Homeowner
San Antonio, TX, on Aug 06, 2022

I loved the weekly status calls with the project manager of the house and View homes selling agent. Wes provided possible dates of different milestone events such as drywall, tape and float, along with the delivery of bricks and other construction milestones. He told us ahead of time that there would be a delay with the delivery of the air conditioner unit, and he was correct. The way the project was scheduled was so efficient. I can't even describe how excited I feel. Adriana was awesome. She would send us pictures of the house every now and then; she was communicating with us very well too. She was always happy and wanted to help us out. Both were so awesome in our experience with the building of the house. They did an exceptional job.

5.0
Verified Homeowner
San Antonio, TX, on Jul 31, 2022

Josh and Justin did a good job throughout the process.

5.0
Verified Homeowner
San Antonio, TX, on Jul 28, 2022

I like the house a lot

4.8
Verified Homeowner
San Antonio, TX, on Jul 21, 2022

What I liked the most was the consistent contact with our construction supervisor, Wes and our View Homes representative Josh Duran. They, for the most part met with me on a weekly basis to give updates on the progress of our house. Wes was extremely thorough on our home orientation and has followed up on the few issues we have had since moving in. We appreciate the care and concern View Homes has shown us all through our experience.

4.8
Verified Homeowner
San Antonio, TX, on Jul 09, 2022

We liked that Josh was always available to answer questions.

4.9
Verified Homeowner
San Antonio, TX, on Jun 13, 2022

I have worked with some of the kindest, most courteous, diligent, capable, genuinely good intentioned folks from View Homes. I’m very happy overall with my new home but it took a year to build it after many set backs and resource shortages. Of course I didn’t like that part at all however the rainbow there is that fortunately for me equity grew during that time. Some of the contractor workmanship is janky and disappointing but warranty is very responsive and pretty reliable.

4.5
Verified Homeowner
San Antonio, TX, on Jun 09, 2022

What my wife most enjoyed was the communication and peace of mind that both Josh and Wes provided. These two gentlemen provided clear and concise updates.

5.0
Verified Homeowner
San Antonio, TX, on May 30, 2022

I love Andriana, she is so sweet and friendly, a really good helper in the home buying process!

4.9
Verified Homeowner
San Antonio, TX, on May 07, 2022

The salesperson Adriana and Wes the construction manager worked very to make our purchase a pleasant experience.

5.0
Verified Homeowner
San Antonio, TX, on Apr 19, 2022

Interacting with View employees was my favorite. Special shoutout to Karla Palacios, Ryan Jeter, and Justin Collet who all were so helpful throughout the process. I also really love the elevation of our home, looks beautiful.

5.0
Verified Homeowner
San Antonio, TX, on Mar 30, 2022

Everything was great up until signing off on the punch list items. The punch list and final clean were clearly rushed.

4.1
Verified Homeowner
New Braunfels, TX, on Jan 28, 2022

I like the most your seller consultant Ms Adriana Montemayor. She was into each step of the process. Always helpful, positive, Following in every day. I am a Realtor. I wish I could have more clients that could make business with Ms Montemayor.

4.9
Verified Homeowner
New Braunfels, TX, on Dec 20, 2021

I loved the amount of communication that came from [name removed] and our wonderful Salesperson [name removed]. [name removed] and [name removed] would call me on a weekly basis with any and all updates. [name removed] was the reason we ended up purchasing a View home and [name removed] Delivered the final product. I was mad that [name removed] was fired over something stupid, but [name removed] came in and took care of us until close.

5.0
Verified Homeowner
New Braunfels, TX, on Nov 18, 2021

Move in list was not taken care of. You can tell a lot of corners were cut.

3.7
Verified Homeowner
New Braunfels, TX, on Nov 01, 2021

Primarily the extensive delays. Overall we are very satisfied with the customer service and professionalism. [name removed] is a special person and we enjoyed her participation

4.8
Verified Homeowner
New Braunfels, TX, on Oct 01, 2021

[name removed] walked us through from helping pick out the right home for our needs to closing on promised date. COVID placed multiple delays but [name removed] and [name removed] were on top of it all. [name removed] updated us frequently and reassured us when I had a time line to meet for time off to move in. [name removed] worked late and on weekends to make our home for us. [name removed] checked in from her cruise to make sure last minute details were done. [name removed] worked with [name removed] to make sure we had welcome home gift basket. We truly felt like family taking care of us.

5.0
Verified Homeowner
New Braunfels, TX, on Aug 05, 2021

I liked everything about the experience.

5.0
Verified Homeowner
New Braunfels, TX, on Jun 22, 2021

1. Dates continually pushed out. 2. The day we moved in they were still installing the fixtures in our master shower. Apparently the tilers dropped a bunch of tile and debris down our shower drain and it took hours for the plumbers to remove it! 3. I wasn't impressed by the cleaning crew at all! Still lots of things that needed to be cleaned after we moved in. 4. The quality of the texture on the walls was different throughout the house.

4.4
Verified Homeowner
New Braunfels, TX, on May 27, 2021

I know in these times its hard to get quality workers, but I think sold to many home all closing in the same time frame. I think [name removed] and [name removed] at [name removed] [name removed] are doing a great job trying to get things done with limited help. Our house is getting close to getting finnishing touches done and it looks amazing, very happt with the house and [name removed] and [name removed]

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, on Jun 16, 2022

Great so far. Will is great.

5.0
Verified Homeowner
New Braunfels, on Jun 08, 2022

Zero customer service. Everyone involved promised to fix many little stuff that are wrong. My electric bill is higher for the air is gone thru door. I have never ever seen so bad customer service. As Realtor I have seen my clients, 100% of them, getting immediate help from builders. This is my first View Homes house and unfortunately is MY house. I feel they hear my complaints like bla bla bla bla. I won't recommend VIEW Homes at all.

1.4
Verified Homeowner
New Braunfels, on May 18, 2022

Professional

5.0
Verified Homeowner
New Braunfels, on Oct 16, 2021

I don’t like the fact that we have been in our home for 5 months and are still waiting for warranty work to be completed.

4.4
Verified Homeowner
New Braunfels, on Oct 15, 2021

I given countless reasons as to why our experience with View Homes was horrific. If you need to hear more please call me at XXX-XXX-XXXX

1.0
Verified Homeowner
New Braunfels, on Aug 31, 2021

We have had numerous issues and never hear from ANYONE. We have the only house in the entire neighborhood without soffit vents and have vents on the roof that leaks in every bad rain. I texted [name removed] you warranty rep on June 26 and he said he would get back to me. I'm still waiting. I was told by your warranty manager that it was a city inspector that made you install the roof vents and was supposed to get back to me but have not heard anything from him either. If I don't hear anything satisfactory regarding this, I will call the city myself and have them look at the rest of your homes to see why I have the only style of the lousy vents. Either you fix mine or maybe they will make you fix all the rest of your homes in the neighborhood. The front door was finally installed after having a construction door for 2 months. I asked [name removed] if the finishers could sand the edges before they finish it. He said he would tell them. They showed up a day earlier than scheduled and not only didn't sand it they left runs on the clear coat. We have had a dead tree in the front yard for over 3 months, patches of dead grass, lumpy grass everywhere, flooding on our side yard. I have bought several new homes in my lifetime and have never had such poor workmanship and poor customer service. I hear there might be a class action suit from the rest of the homeowners, I will definitely join that suit. I regret every day not buying a Chesmar home.

0.5
Verified Homeowner
New Braunfels, on Jul 08, 2021

The fact that my home looks nothing like the model home we chose and you refuse to fix the problem.

0.9
Verified Homeowner
New Braunfels, on Jun 09, 2021

You can’t seem to get your contractors out to all of the dissatisfied home owners. The work that your contractors have done is below par and they never show up when they say they will. The top management of view homes does not appear to support their warranty people in trying to get things fixed. You need to fire a lot of your contractors get qualified people to fix your mistakes and build a better home that you and your customers can be proud of. Lousy customer service from management. I have nothing good to say about your management. I would not recommend to anyone at this time to buy your homes and have been doing the exact opposite. All of my neighbors agree with this. Your management should be ashamed.

3.0
Verified Homeowner
New Braunfels, on May 23, 2021

Identify an email for warranty because [name removed] promised to do but didn’t. No one fro Warranty had not responded. It’s been one thing or another that’s screwed up; from the floor chips and holes and high low tile, to cabinets that are crooked, caulking in master Bath not done, the sink in guest bath was chipped when they Broke putting in after closing.

1.3
Verified Homeowner
New Braunfels, on Apr 18, 2021

The warranty process is a joke. I have 51 items that needed to be completed before we closed that we're not. I have had nothing but problems with armadillo homes. I tried to escalate issues but everybody is hiding beneath their help hired help. The whole experience has been gut wrenching I've been lied to and [name removed] lead. This has been by far the worst buying experience with anything in my life. Unfortunately people in the management do not care. In fact there are several neighbors considering legal action against armadillo homes. There have been some big items in my house that somewhere corrected and one big item still has not been corrected. Time keeps dragging on I guess armadillo [name removed] is trying to get out of their warranty. So they can wash their hands of it. Such a ridiculous company.

2.4
Verified Homeowner
New Braunfels, on Jan 29, 2021

I submitted a few issues that have online never been contacted. When I fist moved in I told the guy that my cabinet doors were warped, they sent someone out and said yep they are warped never heard back, contact the follow up armadillo guy he passed it on another guy came out and said yep they are warped he measured that was over two months ago and nothing. Also my ceiling needs to be refloated or retextured looks like crap.

1.9
Verified Homeowner
New Braunfels, on Jan 10, 2021

There was a couple things that were supposed to get fixed before move in but were told they would get back to it. And still now haven't been resolved.

4.0
Verified Homeowner
New Braunfels, on Oct 02, 2020

All is good with service and care experience.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, on Oct 03, 2021

The warranty repairs are hard to get done, the warranty guy never reaches out when he does he just looks at it and says I will contact you to schedule a date and never does. Also trying to get a speed bump for installed by the community playground is not being addressed and people who do not live on the community speed by the playground at over 50 mph and in front of the model home offices and nothing gets done

1.6
Verified Homeowner
New Braunfels, on Sep 27, 2021

Untruthfulness, liars, do not keep their word, will not reimburse expenses at which they caused such as water, electricity, the warranty manager is a disgrace, the sales person is a liar, their so called builders are kids and have no clue how to build a quality house, stay far away from this place and if you just buy here, [name removed] ready for the ride of,tour,life dealing with these idiots!

1.9
Verified Homeowner
New Braunfels, on Mar 18, 2021

The flooring downstairs has had tons of trouble and never been fixed right. We have kitchen cabinets that were never repaired

3.0
Verified Homeowner