Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
San Antonio, TX, on Dec 08, 2023
Dislike - sink master bath still has no working stopper. - dishwasher plugged up for two weeks (works now)
San Antonio, on May 14, 2024
I always get a quick response to any issues or concerns
San Antonio, on Jun 20, 2024
Buying experience was good. Getting items fixed properly at home has not been the greatest
San Antonio , on Sep 13, 2023
The teams have all been very experienced and took care of the issues expertly.
San Antonio , on Feb 12, 2024
We have been very pleased with our total experience.
San Antonio, on Apr 08, 2023
We had to fight hard to get the yard we paid for.
San Antonio , TX, on May 25, 2023
Support from [name removed], [name removed] and [name removed].
San Antonio , TX, on Apr 11, 2023
Everyone that we have dealt with throughout the buying process of our new home to the closing and also after we have moved in have exceeded our expectations.
San Antonio, TX, on Feb 14, 2023
The only thing that bothers me was the fact that the loan rep wanted all our info then I had to send the same things to them before the loan was closing! I understand you need this to qualify for the loan but to want everything all over again ! I could understand the recent bank statements to make sure we have the money. On the buying side I was disappointed when I was told my house would have a fan in the living room and master bedroom., so I had them wire for the fan in every room so it would be ready to install my fans. Then when I did the walk thru I was then informed that I was not getting the fans in the the 2 rooms!!
San Antonio, on Jun 09, 2023
Well built house and their customer service is very responsive
San Antonio, TX, on Sep 26, 2022
They were helpful all the way through the project. Even after I moved in, they have checked on me just to make sure everything was going smooth.
San Antonio, on May 25, 2023
There are some flaws after months but the builder come to fix them. However, i wonder after a year there will be more flaw then i have to pay out of my pocket
New Braunfels, on Jun 08, 2022
Zero customer service. Everyone involved promised to fix many little stuff that are wrong. My electric bill is higher for the air is gone thru door. I have never ever seen so bad customer service. As Realtor I have seen my clients, 100% of them, getting immediate help from builders. This is my first View Homes house and unfortunately is MY house. I feel they hear my complaints like bla bla bla bla. I won't recommend VIEW Homes at all.
San Antonio, TX, on Aug 06, 2022
I loved the weekly status calls with the project manager of the house and View homes selling agent. Wes provided possible dates of different milestone events such as drywall, tape and float, along with the delivery of bricks and other construction milestones. He told us ahead of time that there would be a delay with the delivery of the air conditioner unit, and he was correct. The way the project was scheduled was so efficient. I can't even describe how excited I feel. Adriana was awesome. She would send us pictures of the house every now and then; she was communicating with us very well too. She was always happy and wanted to help us out. Both were so awesome in our experience with the building of the house. They did an exceptional job.
San Antonio, on Apr 23, 2023
The builder made sure that my home was built with excellence and was always available if there was an issue.
San Antonio, TX, on Jul 31, 2022
Josh and Justin did a good job throughout the process.
San Antonio, on Mar 27, 2023
For the most things have been ok, there was just a lot of turn over with the staff
New Braunfels, on Oct 16, 2021
I don’t like the fact that we have been in our home for 5 months and are still waiting for warranty work to be completed.
San Antonio, on Feb 21, 2023
Everyone was thorough and I appreciated all of the walkthroughs looking at the details
New Braunfels, on Oct 03, 2021
The warranty repairs are hard to get done, the warranty guy never reaches out when he does he just looks at it and says I will contact you to schedule a date and never does. Also trying to get a speed bump for installed by the community playground is not being addressed and people who do not live on the community speed by the playground at over 50 mph and in front of the model home offices and nothing gets done
New Braunfels, on Oct 15, 2021
I given countless reasons as to why our experience with View Homes was horrific. If you need to hear more please call me at XXX-XXX-XXXX
San Antonio, TX, on Jul 21, 2022
What I liked the most was the consistent contact with our construction supervisor, Wes and our View Homes representative Josh Duran. They, for the most part met with me on a weekly basis to give updates on the progress of our house. Wes was extremely thorough on our home orientation and has followed up on the few issues we have had since moving in. We appreciate the care and concern View Homes has shown us all through our experience.
New Braunfels, on Aug 31, 2021
We have had numerous issues and never hear from ANYONE. We have the only house in the entire neighborhood without soffit vents and have vents on the roof that leaks in every bad rain. I texted [name removed] you warranty rep on June 26 and he said he would get back to me. I'm still waiting. I was told by your warranty manager that it was a city inspector that made you install the roof vents and was supposed to get back to me but have not heard anything from him either. If I don't hear anything satisfactory regarding this, I will call the city myself and have them look at the rest of your homes to see why I have the only style of the lousy vents. Either you fix mine or maybe they will make you fix all the rest of your homes in the neighborhood. The front door was finally installed after having a construction door for 2 months. I asked [name removed] if the finishers could sand the edges before they finish it. He said he would tell them. They showed up a day earlier than scheduled and not only didn't sand it they left runs on the clear coat. We have had a dead tree in the front yard for over 3 months, patches of dead grass, lumpy grass everywhere, flooding on our side yard. I have bought several new homes in my lifetime and have never had such poor workmanship and poor customer service. I hear there might be a class action suit from the rest of the homeowners, I will definitely join that suit. I regret every day not buying a Chesmar home.
New Braunfels, on Sep 27, 2021
Untruthfulness, liars, do not keep their word, will not reimburse expenses at which they caused such as water, electricity, the warranty manager is a disgrace, the sales person is a liar, their so called builders are kids and have no clue how to build a quality house, stay far away from this place and if you just buy here, [name removed] ready for the ride of,tour,life dealing with these idiots!
San Antonio, TX, on Jul 09, 2022
We liked that Josh was always available to answer questions.
New Braunfels, on Mar 18, 2021
The flooring downstairs has had tons of trouble and never been fixed right. We have kitchen cabinets that were never repaired
New Braunfels, on Jul 08, 2021
The fact that my home looks nothing like the model home we chose and you refuse to fix the problem.
San Antonio, TX, on Jun 13, 2022
I have worked with some of the kindest, most courteous, diligent, capable, genuinely good intentioned folks from View Homes. I’m very happy overall with my new home but it took a year to build it after many set backs and resource shortages. Of course I didn’t like that part at all however the rainbow there is that fortunately for me equity grew during that time. Some of the contractor workmanship is janky and disappointing but warranty is very responsive and pretty reliable.
New Braunfels, on Jun 09, 2021
You can’t seem to get your contractors out to all of the dissatisfied home owners. The work that your contractors have done is below par and they never show up when they say they will. The top management of view homes does not appear to support their warranty people in trying to get things fixed. You need to fire a lot of your contractors get qualified people to fix your mistakes and build a better home that you and your customers can be proud of. Lousy customer service from management. I have nothing good to say about your management. I would not recommend to anyone at this time to buy your homes and have been doing the exact opposite. All of my neighbors agree with this. Your management should be ashamed.
San Antonio, TX, on Jun 09, 2022
What my wife most enjoyed was the communication and peace of mind that both Josh and Wes provided. These two gentlemen provided clear and concise updates.
New Braunfels, on May 23, 2021
Identify an email for warranty because [name removed] promised to do but didn’t. No one fro Warranty had not responded. It’s been one thing or another that’s screwed up; from the floor chips and holes and high low tile, to cabinets that are crooked, caulking in master Bath not done, the sink in guest bath was chipped when they Broke putting in after closing.
San Antonio, TX, on May 30, 2022
I love Andriana, she is so sweet and friendly, a really good helper in the home buying process!
New Braunfels, on Apr 18, 2021
The warranty process is a joke. I have 51 items that needed to be completed before we closed that we're not. I have had nothing but problems with armadillo homes. I tried to escalate issues but everybody is hiding beneath their help hired help. The whole experience has been gut wrenching I've been lied to and [name removed] lead. This has been by far the worst buying experience with anything in my life. Unfortunately people in the management do not care. In fact there are several neighbors considering legal action against armadillo homes. There have been some big items in my house that somewhere corrected and one big item still has not been corrected. Time keeps dragging on I guess armadillo [name removed] is trying to get out of their warranty. So they can wash their hands of it. Such a ridiculous company.
San Antonio, TX, on May 07, 2022
The salesperson Adriana and Wes the construction manager worked very to make our purchase a pleasant experience.
New Braunfels, on Jan 29, 2021
I submitted a few issues that have online never been contacted. When I fist moved in I told the guy that my cabinet doors were warped, they sent someone out and said yep they are warped never heard back, contact the follow up armadillo guy he passed it on another guy came out and said yep they are warped he measured that was over two months ago and nothing. Also my ceiling needs to be refloated or retextured looks like crap.
San Antonio, TX, on Apr 19, 2022
Interacting with View employees was my favorite. Special shoutout to Karla Palacios, Ryan Jeter, and Justin Collet who all were so helpful throughout the process. I also really love the elevation of our home, looks beautiful.
New Braunfels, on Jan 10, 2021
There was a couple things that were supposed to get fixed before move in but were told they would get back to it. And still now haven't been resolved.
San Antonio, TX, on Mar 30, 2022
Everything was great up until signing off on the punch list items. The punch list and final clean were clearly rushed.
New Braunfels, TX, on Jan 28, 2022
I like the most your seller consultant Ms Adriana Montemayor. She was into each step of the process. Always helpful, positive, Following in every day. I am a Realtor. I wish I could have more clients that could make business with Ms Montemayor.
New Braunfels, TX, on Dec 20, 2021
I loved the amount of communication that came from [name removed] and our wonderful Salesperson [name removed]. [name removed] and [name removed] would call me on a weekly basis with any and all updates. [name removed] was the reason we ended up purchasing a View home and [name removed] Delivered the final product. I was mad that [name removed] was fired over something stupid, but [name removed] came in and took care of us until close.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
San Antonio, TX, on Dec 08, 2023
Dislike - sink master bath still has no working stopper. - dishwasher plugged up for two weeks (works now)
San Antonio , TX, on May 25, 2023
Support from [name removed], [name removed] and [name removed].
San Antonio , TX, on Apr 11, 2023
Everyone that we have dealt with throughout the buying process of our new home to the closing and also after we have moved in have exceeded our expectations.
San Antonio, TX, on Feb 14, 2023
The only thing that bothers me was the fact that the loan rep wanted all our info then I had to send the same things to them before the loan was closing! I understand you need this to qualify for the loan but to want everything all over again ! I could understand the recent bank statements to make sure we have the money. On the buying side I was disappointed when I was told my house would have a fan in the living room and master bedroom., so I had them wire for the fan in every room so it would be ready to install my fans. Then when I did the walk thru I was then informed that I was not getting the fans in the the 2 rooms!!
San Antonio, TX, on Sep 26, 2022
They were helpful all the way through the project. Even after I moved in, they have checked on me just to make sure everything was going smooth.
San Antonio, TX, on Aug 06, 2022
I loved the weekly status calls with the project manager of the house and View homes selling agent. Wes provided possible dates of different milestone events such as drywall, tape and float, along with the delivery of bricks and other construction milestones. He told us ahead of time that there would be a delay with the delivery of the air conditioner unit, and he was correct. The way the project was scheduled was so efficient. I can't even describe how excited I feel. Adriana was awesome. She would send us pictures of the house every now and then; she was communicating with us very well too. She was always happy and wanted to help us out. Both were so awesome in our experience with the building of the house. They did an exceptional job.
San Antonio, TX, on Jul 31, 2022
Josh and Justin did a good job throughout the process.
San Antonio, TX, on Jul 21, 2022
What I liked the most was the consistent contact with our construction supervisor, Wes and our View Homes representative Josh Duran. They, for the most part met with me on a weekly basis to give updates on the progress of our house. Wes was extremely thorough on our home orientation and has followed up on the few issues we have had since moving in. We appreciate the care and concern View Homes has shown us all through our experience.
San Antonio, TX, on Jul 09, 2022
We liked that Josh was always available to answer questions.
San Antonio, TX, on Jun 13, 2022
I have worked with some of the kindest, most courteous, diligent, capable, genuinely good intentioned folks from View Homes. I’m very happy overall with my new home but it took a year to build it after many set backs and resource shortages. Of course I didn’t like that part at all however the rainbow there is that fortunately for me equity grew during that time. Some of the contractor workmanship is janky and disappointing but warranty is very responsive and pretty reliable.
San Antonio, TX, on Jun 09, 2022
What my wife most enjoyed was the communication and peace of mind that both Josh and Wes provided. These two gentlemen provided clear and concise updates.
San Antonio, TX, on May 30, 2022
I love Andriana, she is so sweet and friendly, a really good helper in the home buying process!
San Antonio, TX, on May 07, 2022
The salesperson Adriana and Wes the construction manager worked very to make our purchase a pleasant experience.
San Antonio, TX, on Apr 19, 2022
Interacting with View employees was my favorite. Special shoutout to Karla Palacios, Ryan Jeter, and Justin Collet who all were so helpful throughout the process. I also really love the elevation of our home, looks beautiful.
San Antonio, TX, on Mar 30, 2022
Everything was great up until signing off on the punch list items. The punch list and final clean were clearly rushed.
New Braunfels, TX, on Jan 28, 2022
I like the most your seller consultant Ms Adriana Montemayor. She was into each step of the process. Always helpful, positive, Following in every day. I am a Realtor. I wish I could have more clients that could make business with Ms Montemayor.
New Braunfels, TX, on Dec 20, 2021
I loved the amount of communication that came from [name removed] and our wonderful Salesperson [name removed]. [name removed] and [name removed] would call me on a weekly basis with any and all updates. [name removed] was the reason we ended up purchasing a View home and [name removed] Delivered the final product. I was mad that [name removed] was fired over something stupid, but [name removed] came in and took care of us until close.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
San Antonio, on May 14, 2024
I always get a quick response to any issues or concerns
San Antonio , on Sep 13, 2023
The teams have all been very experienced and took care of the issues expertly.
San Antonio, on Apr 08, 2023
We had to fight hard to get the yard we paid for.
New Braunfels, on Jun 08, 2022
Zero customer service. Everyone involved promised to fix many little stuff that are wrong. My electric bill is higher for the air is gone thru door. I have never ever seen so bad customer service. As Realtor I have seen my clients, 100% of them, getting immediate help from builders. This is my first View Homes house and unfortunately is MY house. I feel they hear my complaints like bla bla bla bla. I won't recommend VIEW Homes at all.
New Braunfels, on Oct 16, 2021
I don’t like the fact that we have been in our home for 5 months and are still waiting for warranty work to be completed.
New Braunfels, on Oct 15, 2021
I given countless reasons as to why our experience with View Homes was horrific. If you need to hear more please call me at XXX-XXX-XXXX
New Braunfels, on Aug 31, 2021
We have had numerous issues and never hear from ANYONE. We have the only house in the entire neighborhood without soffit vents and have vents on the roof that leaks in every bad rain. I texted [name removed] you warranty rep on June 26 and he said he would get back to me. I'm still waiting. I was told by your warranty manager that it was a city inspector that made you install the roof vents and was supposed to get back to me but have not heard anything from him either. If I don't hear anything satisfactory regarding this, I will call the city myself and have them look at the rest of your homes to see why I have the only style of the lousy vents. Either you fix mine or maybe they will make you fix all the rest of your homes in the neighborhood. The front door was finally installed after having a construction door for 2 months. I asked [name removed] if the finishers could sand the edges before they finish it. He said he would tell them. They showed up a day earlier than scheduled and not only didn't sand it they left runs on the clear coat. We have had a dead tree in the front yard for over 3 months, patches of dead grass, lumpy grass everywhere, flooding on our side yard. I have bought several new homes in my lifetime and have never had such poor workmanship and poor customer service. I hear there might be a class action suit from the rest of the homeowners, I will definitely join that suit. I regret every day not buying a Chesmar home.
New Braunfels, on Jul 08, 2021
The fact that my home looks nothing like the model home we chose and you refuse to fix the problem.
New Braunfels, on Jun 09, 2021
You can’t seem to get your contractors out to all of the dissatisfied home owners. The work that your contractors have done is below par and they never show up when they say they will. The top management of view homes does not appear to support their warranty people in trying to get things fixed. You need to fire a lot of your contractors get qualified people to fix your mistakes and build a better home that you and your customers can be proud of. Lousy customer service from management. I have nothing good to say about your management. I would not recommend to anyone at this time to buy your homes and have been doing the exact opposite. All of my neighbors agree with this. Your management should be ashamed.
New Braunfels, on May 23, 2021
Identify an email for warranty because [name removed] promised to do but didn’t. No one fro Warranty had not responded. It’s been one thing or another that’s screwed up; from the floor chips and holes and high low tile, to cabinets that are crooked, caulking in master Bath not done, the sink in guest bath was chipped when they Broke putting in after closing.
New Braunfels, on Apr 18, 2021
The warranty process is a joke. I have 51 items that needed to be completed before we closed that we're not. I have had nothing but problems with armadillo homes. I tried to escalate issues but everybody is hiding beneath their help hired help. The whole experience has been gut wrenching I've been lied to and [name removed] lead. This has been by far the worst buying experience with anything in my life. Unfortunately people in the management do not care. In fact there are several neighbors considering legal action against armadillo homes. There have been some big items in my house that somewhere corrected and one big item still has not been corrected. Time keeps dragging on I guess armadillo [name removed] is trying to get out of their warranty. So they can wash their hands of it. Such a ridiculous company.
New Braunfels, on Jan 29, 2021
I submitted a few issues that have online never been contacted. When I fist moved in I told the guy that my cabinet doors were warped, they sent someone out and said yep they are warped never heard back, contact the follow up armadillo guy he passed it on another guy came out and said yep they are warped he measured that was over two months ago and nothing. Also my ceiling needs to be refloated or retextured looks like crap.
New Braunfels, on Jan 10, 2021
There was a couple things that were supposed to get fixed before move in but were told they would get back to it. And still now haven't been resolved.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
San Antonio, on Jun 20, 2024
Buying experience was good. Getting items fixed properly at home has not been the greatest
San Antonio , on Feb 12, 2024
We have been very pleased with our total experience.
San Antonio, on Jun 09, 2023
Well built house and their customer service is very responsive
San Antonio, on May 25, 2023
There are some flaws after months but the builder come to fix them. However, i wonder after a year there will be more flaw then i have to pay out of my pocket
San Antonio, on Apr 23, 2023
The builder made sure that my home was built with excellence and was always available if there was an issue.
San Antonio, on Mar 27, 2023
For the most things have been ok, there was just a lot of turn over with the staff
San Antonio, on Feb 21, 2023
Everyone was thorough and I appreciated all of the walkthroughs looking at the details
New Braunfels, on Oct 03, 2021
The warranty repairs are hard to get done, the warranty guy never reaches out when he does he just looks at it and says I will contact you to schedule a date and never does. Also trying to get a speed bump for installed by the community playground is not being addressed and people who do not live on the community speed by the playground at over 50 mph and in front of the model home offices and nothing gets done
New Braunfels, on Sep 27, 2021
Untruthfulness, liars, do not keep their word, will not reimburse expenses at which they caused such as water, electricity, the warranty manager is a disgrace, the sales person is a liar, their so called builders are kids and have no clue how to build a quality house, stay far away from this place and if you just buy here, [name removed] ready for the ride of,tour,life dealing with these idiots!