Homebuilder Ratings & Reviews

View Homes Reviews

686 Homeowner Reviews Completed Jul 2020 - Jan 2022

Overall Satisfaction

4.0
Customers' overall satisfaction
3.9
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

San Antonio, TX, on Jan 22, 2022

We were told that the repairs would be completed that were found on the 30 day walk through after we moved in. Then we were told the person who was in charge of the repairs quit and they couldn't find the list. The list has been found but nothing has been done to repair anything. We have air leaks around windows and cupboards, gaps in caulking around the house, stones are crumbling off the house. The pocket office in the house was built with one of the drawers blocked by the counter top. So the warranty service has basically refused to service our house. Every time we contact them we are told we need to submit a list which they already have.

0.5
Verified Homeowner
Bulverde, TX, on Jan 20, 2022

I like the quality of the house, the service its staff that gave it to us was excellent, the neighborhood I’m happy in my new home

4.8
Verified Homeowner
San Antonio, TX, on Jan 19, 2022

We had a great experience.

5.0
Verified Homeowner
New Braunfels, TX, on Jan 18, 2022

I would have liked a little more information about my fence, so that I could have extended it around my windows on the east side of the house. I was trying to make the home as affordable as possible. So this was most likely the reason I was not informed about extra fencing. Purchasing of the home and features were explained very well. The home took longer than expected to be built (5 months turned into 12 months). My yard still needs to be rolled. I also need the door from the garage to the house re-keyed to match the front and back door keys. But overall, the experience was awesome. Explanations, knowledge, communication from View Homes was great!

4.8
Verified Homeowner
Spring Branch, TX, on Jan 18, 2022

They came out when we requested. Nice to work with.

4.7
Verified Homeowner
San Antonio, TX, on Jan 17, 2022

I can not get ahold of anyone to fix a door that is unrepairable and get a light cover that is missing and someone to come look at the dishwasher that looks used.

3.0
Verified Homeowner
San Antonio, TX, on Jan 16, 2022

I liked the consistent updates provided.easy to work with. Dislike the plumbing situation at the beginning of my move.

4.9
Verified Homeowner
New Braunfels, TX, on Jan 14, 2022

Because of different construction managers, the slab being pored wrong and trying to find suitable resolutions, electrical and plumbing changes in our contract requested by us that weren’t always followed and then having to be corrected and the building process was very frustrating. We were constantly pointing out problems trying to keep the building process on track. Thankfully, [name removed] was very supportive and easy to work with. Also, after [name removed] became the construction manager, we were able to communicate with him and he was able to resolve many of our concerns.

4.4
Verified Homeowner
San Antonio, TX, on Jan 12, 2022

[name removed] is AWESOME!! Very helpful from when we first met her till now! [name removed] & team are very hard workers! Greatly appreciate all they do!

5.0
Verified Homeowner
San Antonio, TX, on Jan 12, 2022

I can't wait tell our perry home comes available so I can get out of this death trap y'all call a house.

1.0
Verified Homeowner
San Antonio, TX, on Jan 11, 2022

[Translated from ES] your quick response to the problems that arose

4.4
Verified Homeowner
Live Oak, TX, on Jan 09, 2022

From contract and several months in all was well. However, I lost patience about 9–10 months in. I truly feel my home took much longer than it should have despite the pandemic. As a matter of fact I actually had to move out of my former home to allow tenant to move in on November 7 which meant I had to put all my belongings in storage for over a month month and live with family members. Plus rent I haul as all my belongs did not fit in the largest storage pod. It was a huge inconvenience and costly. To make matters worse my home was not move in ready on closing day. I literally did final walk through just before I closed and there was still a list of things that needed to get done. I was very hesitant to close knowing this but I needed a place to live and felt I had no other choice but to proceed with closing. Buying a home should be a pleasant experience and some things just left a bad taste in my mouth after this experience.

4.2
Verified Homeowner
San Antonio, TX, on Jan 07, 2022

Initial move in repairs have yet to be completed.

3.6
Verified Homeowner
New Braunfels, TX, on Jan 07, 2022

The length time toward moving in our new home.

4.9
Verified Homeowner
San Antonio, TX, on Jan 05, 2022

I liked the entire experience, despite delays occurring due to the shortage of materials, the team was always quick to communicate with me regarding. In addition, once I moved in they were very kind in checking in to ensure everything was well. I have had an amazing experience.

5.0
Verified Homeowner
Bulverde, TX, on Jan 05, 2022

[name removed] only thing I wish was a bit better was the finishing. [name removed] doors were scuffed up, the baseboards were not great, the caulking around baseboards etc is a bit sloppy. [name removed] railing on the stairs is not painted really well and the wood stain is coming off already. But, for the most part it is good.

3.9
Verified Homeowner
New Braunfels, TX, on Jan 05, 2022

Nothing. Very happy with purchase

5.0
Verified Homeowner
San Antonio, TX, on Jan 03, 2022

We have been here for 10 months and there is still a lot that was never fixed. We have scheduled repairs for a few things just the other day but other items that were on the list to be fixed since the first day we moved in and were promised to be fixed by our construction manager, warranty person were never fixed. We are still waiting for those repairs to be scheduled which we were told is another company but we get no answers or results.

2.7
Verified Homeowner
San Antonio, TX, on Jan 02, 2022

Customer service was great after months of delay. They really stayed on top of things on a weekly basis.

5.0
Verified Homeowner
Spring Branch, TX, on Jan 01, 2022

I liked the responsiveness, punctuality, and efficient work!

4.8
Verified Homeowner

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.