Top Homebuilder Ratings & Reviews

View Homes

Preston Estates

55 Homeowner Reviews Completed Jun 2021 - Nov 2022

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.8

Construction Experience

4.5

Customer Care Experience

4.9

Home Readiness

4.2

Installation & Workmanship

4.6

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, on Nov 24, 2020

Kept getting the run around

3.3
Verified Homeowner
New Braunfels, on Jul 07, 2022

Everybody does their jobs, just slow results

4.7
Verified Homeowner
San Antonio, TX, on Sep 09, 2022

Communication was a bit of a mess towards closing.

4.8
Verified Homeowner
New Braunfels, on Aug 07, 2020

When ownership changed, my house was in the middle of construction. I had to fight for items that were in my signed contract that the new owners decided to discontinue. Still did not get the in the wall exterminating system that was a major draw for me. Also turned in small warranty list 2 months ago and have not been contacted by anyone to even look at the items. Otherwise, love the floor plan, the community, and the overall quality of the home.

4.6
Verified Homeowner
New Braunfels, on Jun 09, 2022

The warranty and customer service has been great I’ve got no complaints about how the people are or how I’ve been treated so far.

5.0
Verified Homeowner
San Antonio, TX, on Sep 07, 2022

Great Customer Experience. Monty (sales), Martin (construction) and Rolando (orientation / warranty) did an OUTSTANDING job!! View homes has a great team!!

5.0
Verified Homeowner
New Braunfels, on May 22, 2020

Energy efficient

3.0
Verified Homeowner
San Antonio, TX, on Aug 30, 2022

Customer service

5.0
Verified Homeowner
New Braunfels, on Jun 02, 2022

Never hear from them for work that need to be done

2.7
Verified Homeowner
New Braunfels, on May 06, 2020

Seemed to be the "biggest" bang for the buck

2.9
Verified Homeowner
New Braunfels, on Apr 06, 2022

Good

4.4
Verified Homeowner
San Antonio, TX, on Aug 24, 2022

overall very nice experience

5.0
Verified Homeowner
New Braunfels, on Apr 17, 2020

Honesty by the salesperson.

3.9
Verified Homeowner
New Braunfels, on Feb 13, 2022

No follow up on our 30 day fixes.

1.8
Verified Homeowner
San Antonio, TX, on Jul 29, 2022

Even with the supply chain shortage delays, Monty & Martin kept me Informed weekly and sent pictures and called regularly regardless of weather it was good news or simply a status update. They definitely made the process very easy and enjoying. Adam at legacy Mutual was also fantastic!!!

5.0
Verified Homeowner
New Braunfels, on Apr 05, 2020

The friendly service your whole team provides

4.4
Verified Homeowner
New Braunfels, on Dec 17, 2021

Inconsistent and taking way longer than expected. Trades allegedly scheduled and no show no call at all. Stuck at house waiting n then very non chalant it. Horrible business model.

1.3
Verified Homeowner
San Antonio, TX, on Jun 21, 2022

My only complaints are: plumbing problems, dirty house, painters were careless and broken irrigation system.

4.8
Verified Homeowner
New Braunfels, on Mar 26, 2020

Nice workmanship.

4.1
Verified Homeowner
New Braunfels, on Nov 01, 2021

The response time has been very good, having the actual issue addressed is another issue.

2.4
Verified Homeowner
San Antonio, TX, on Jun 02, 2022

Our sales representative was a pleasure to work with.

5.0
Verified Homeowner
New Braunfels, on Jul 29, 2021

Very little communication. No follow up, constantly having to reach out to see what the status is and still no progress.

2.3
Verified Homeowner
San Antonio, TX, on May 02, 2022

I think that the process went really smooth with View Homes. However, the lending was a nightmare. That is not on View Homes at all, however, I think you guys should look into Hector over at Fairway and make sure he is not the one getting the business from View Homes.

5.0
Verified Homeowner
New Braunfels, on Nov 18, 2020

I hate the fact that it takes to long to hear back from someone

4.2
Verified Homeowner
San Antonio, TX, on Apr 19, 2022

We disliked that the entire kitchen and half of our living room was flooded with our bath/shower drainage water on our first move-in night after a 1200 mile drive to get to our new home. The flood was due to the negligence of View Homes not checking the pre-inspection checklist for a flagged warning about the cleanout pipe under the sink needing to be capped. We'll be making sure to mention this in just about every review platform available to us. There is so much more I want to mention and say, but we are still in long-term shock at what we've experienced so far in this home.

3.1
Verified Homeowner
New Braunfels, on Jun 05, 2020

Nothing really. It’s been a pain maybe. No communication. Sometimes they show up sometimes not.

0.5
Verified Homeowner
San Antonio, TX, on Apr 01, 2022

Freddy Boberg from the viewhomes team kept us updated throughout the process. We are very happy with the purchase experience.

5.0
Verified Homeowner
New Braunfels, on May 31, 2020

They have been responsive, and punctual on getting items fixed.

5.0
Verified Homeowner
New Braunfels, TX, on Mar 29, 2022

The employees were very nice, friendly , helpful. They answered all my questions. One thing I don't like is the warranty after closing takes too long

4.7
Verified Homeowner
New Braunfels, on Mar 12, 2020

Nothing!!! Their warranty service XXXXX s also customer care.cannot get the to respond to problems.I could write a book on the problems of the house and the number of phone calls to get the problems fixed. I think the bosses feel like if they ignore us we will shut up. Wrong, wrong, Wrong! We are seniors.

1.6
Verified Homeowner
New Braunfels, TX, on Jan 29, 2022

Overall I had a good experience. There were some delays but nothing that was really within anyones control. I’m really pleased with how everything turned out and everyone involved in the build.

5.0
Verified Homeowner
New Braunfels, TX, on Jan 18, 2022

I would have liked a little more information about my fence, so that I could have extended it around my windows on the east side of the house. I was trying to make the home as affordable as possible. So this was most likely the reason I was not informed about extra fencing. Purchasing of the home and features were explained very well. The home took longer than expected to be built (5 months turned into 12 months). My yard still needs to be rolled. I also need the door from the garage to the house re-keyed to match the front and back door keys. But overall, the experience was awesome. Explanations, knowledge, communication from View Homes was great!

4.8
Verified Homeowner
New Braunfels, TX, on Jan 14, 2022

Because of different construction managers, the slab being pored wrong and trying to find suitable resolutions, electrical and plumbing changes in our contract requested by us that weren’t always followed and then having to be corrected and the building process was very frustrating. We were constantly pointing out problems trying to keep the building process on track. Thankfully, [name removed] was very supportive and easy to work with. Also, after [name removed] became the construction manager, we were able to communicate with him and he was able to resolve many of our concerns.

4.4
Verified Homeowner
New Braunfels, TX, on Jan 07, 2022

The length time toward moving in our new home.

4.9
Verified Homeowner
New Braunfels, TX, on Dec 30, 2021

At move-in we noticed most of the Sod looked dead, and much of it has not recovered. Also, the sprinkler system doesn't function correctly, we have submitted warranty claims for both and heard nothing yet.

4.7
Verified Homeowner
New Braunfels, TX, on Oct 14, 2021

Length of time it took to complete the build. I thought the drywall folks could of done a better job.

3.8
Verified Homeowner
New Braunfels, TX, on Oct 10, 2021

I loved the sales support and communication

5.0
Verified Homeowner
New Braunfels, TX, on Sep 24, 2021

I liked the buyers agent weekly updates and constant communication. Everyone that I have had interaction with at Viewhomes has been exceptional at customer service. My “somewhat” satisfied review is because of two points: 1. My closing process did not go as advertised. If given an opportunity, I will explain in greater detail. 2. I was given an almost finished house. Yes, I accepted the house. [name removed] because I was satisfied, but because I had to close due to many variables causing a time crunch.

4.1
Verified Homeowner
New Braunfels, TX, on Sep 20, 2021

As soon as me and my husband walked into the builders office “just looking” for a home, we felt very welcomed by [name removed] and he made the entire process smooth and easy. He answered every question we had (which was a lot) and made our move in easy. Everybody throughout our First home purchase has been amazing.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

San Antonio, TX, on Sep 09, 2022

Communication was a bit of a mess towards closing.

4.8
Verified Homeowner
San Antonio, TX, on Sep 07, 2022

Great Customer Experience. Monty (sales), Martin (construction) and Rolando (orientation / warranty) did an OUTSTANDING job!! View homes has a great team!!

5.0
Verified Homeowner
San Antonio, TX, on Aug 30, 2022

Customer service

5.0
Verified Homeowner
San Antonio, TX, on Aug 24, 2022

overall very nice experience

5.0
Verified Homeowner
San Antonio, TX, on Jul 29, 2022

Even with the supply chain shortage delays, Monty & Martin kept me Informed weekly and sent pictures and called regularly regardless of weather it was good news or simply a status update. They definitely made the process very easy and enjoying. Adam at legacy Mutual was also fantastic!!!

5.0
Verified Homeowner
San Antonio, TX, on Jun 21, 2022

My only complaints are: plumbing problems, dirty house, painters were careless and broken irrigation system.

4.8
Verified Homeowner
San Antonio, TX, on Jun 02, 2022

Our sales representative was a pleasure to work with.

5.0
Verified Homeowner
San Antonio, TX, on May 02, 2022

I think that the process went really smooth with View Homes. However, the lending was a nightmare. That is not on View Homes at all, however, I think you guys should look into Hector over at Fairway and make sure he is not the one getting the business from View Homes.

5.0
Verified Homeowner
San Antonio, TX, on Apr 19, 2022

We disliked that the entire kitchen and half of our living room was flooded with our bath/shower drainage water on our first move-in night after a 1200 mile drive to get to our new home. The flood was due to the negligence of View Homes not checking the pre-inspection checklist for a flagged warning about the cleanout pipe under the sink needing to be capped. We'll be making sure to mention this in just about every review platform available to us. There is so much more I want to mention and say, but we are still in long-term shock at what we've experienced so far in this home.

3.1
Verified Homeowner
San Antonio, TX, on Apr 01, 2022

Freddy Boberg from the viewhomes team kept us updated throughout the process. We are very happy with the purchase experience.

5.0
Verified Homeowner
New Braunfels, TX, on Mar 29, 2022

The employees were very nice, friendly , helpful. They answered all my questions. One thing I don't like is the warranty after closing takes too long

4.7
Verified Homeowner
New Braunfels, TX, on Jan 29, 2022

Overall I had a good experience. There were some delays but nothing that was really within anyones control. I’m really pleased with how everything turned out and everyone involved in the build.

5.0
Verified Homeowner
New Braunfels, TX, on Jan 18, 2022

I would have liked a little more information about my fence, so that I could have extended it around my windows on the east side of the house. I was trying to make the home as affordable as possible. So this was most likely the reason I was not informed about extra fencing. Purchasing of the home and features were explained very well. The home took longer than expected to be built (5 months turned into 12 months). My yard still needs to be rolled. I also need the door from the garage to the house re-keyed to match the front and back door keys. But overall, the experience was awesome. Explanations, knowledge, communication from View Homes was great!

4.8
Verified Homeowner
New Braunfels, TX, on Jan 14, 2022

Because of different construction managers, the slab being pored wrong and trying to find suitable resolutions, electrical and plumbing changes in our contract requested by us that weren’t always followed and then having to be corrected and the building process was very frustrating. We were constantly pointing out problems trying to keep the building process on track. Thankfully, [name removed] was very supportive and easy to work with. Also, after [name removed] became the construction manager, we were able to communicate with him and he was able to resolve many of our concerns.

4.4
Verified Homeowner
New Braunfels, TX, on Jan 07, 2022

The length time toward moving in our new home.

4.9
Verified Homeowner
New Braunfels, TX, on Dec 30, 2021

At move-in we noticed most of the Sod looked dead, and much of it has not recovered. Also, the sprinkler system doesn't function correctly, we have submitted warranty claims for both and heard nothing yet.

4.7
Verified Homeowner
New Braunfels, TX, on Oct 14, 2021

Length of time it took to complete the build. I thought the drywall folks could of done a better job.

3.8
Verified Homeowner
New Braunfels, TX, on Oct 10, 2021

I loved the sales support and communication

5.0
Verified Homeowner
New Braunfels, TX, on Sep 24, 2021

I liked the buyers agent weekly updates and constant communication. Everyone that I have had interaction with at Viewhomes has been exceptional at customer service. My “somewhat” satisfied review is because of two points: 1. My closing process did not go as advertised. If given an opportunity, I will explain in greater detail. 2. I was given an almost finished house. Yes, I accepted the house. [name removed] because I was satisfied, but because I had to close due to many variables causing a time crunch.

4.1
Verified Homeowner
New Braunfels, TX, on Sep 20, 2021

As soon as me and my husband walked into the builders office “just looking” for a home, we felt very welcomed by [name removed] and he made the entire process smooth and easy. He answered every question we had (which was a lot) and made our move in easy. Everybody throughout our First home purchase has been amazing.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, on Jul 07, 2022

Everybody does their jobs, just slow results

4.7
Verified Homeowner
New Braunfels, on Jun 09, 2022

The warranty and customer service has been great I’ve got no complaints about how the people are or how I’ve been treated so far.

5.0
Verified Homeowner
New Braunfels, on Jun 02, 2022

Never hear from them for work that need to be done

2.7
Verified Homeowner
New Braunfels, on Apr 06, 2022

Good

4.4
Verified Homeowner
New Braunfels, on Feb 13, 2022

No follow up on our 30 day fixes.

1.8
Verified Homeowner
New Braunfels, on Dec 17, 2021

Inconsistent and taking way longer than expected. Trades allegedly scheduled and no show no call at all. Stuck at house waiting n then very non chalant it. Horrible business model.

1.3
Verified Homeowner
New Braunfels, on Nov 01, 2021

The response time has been very good, having the actual issue addressed is another issue.

2.4
Verified Homeowner
New Braunfels, on Jul 29, 2021

Very little communication. No follow up, constantly having to reach out to see what the status is and still no progress.

2.3
Verified Homeowner
New Braunfels, on Nov 18, 2020

I hate the fact that it takes to long to hear back from someone

4.2
Verified Homeowner
New Braunfels, on Jun 05, 2020

Nothing really. It’s been a pain maybe. No communication. Sometimes they show up sometimes not.

0.5
Verified Homeowner
New Braunfels, on May 31, 2020

They have been responsive, and punctual on getting items fixed.

5.0
Verified Homeowner
New Braunfels, on Mar 12, 2020

Nothing!!! Their warranty service XXXXX s also customer care.cannot get the to respond to problems.I could write a book on the problems of the house and the number of phone calls to get the problems fixed. I think the bosses feel like if they ignore us we will shut up. Wrong, wrong, Wrong! We are seniors.

1.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, on Nov 24, 2020

Kept getting the run around

3.3
Verified Homeowner
New Braunfels, on Aug 07, 2020

When ownership changed, my house was in the middle of construction. I had to fight for items that were in my signed contract that the new owners decided to discontinue. Still did not get the in the wall exterminating system that was a major draw for me. Also turned in small warranty list 2 months ago and have not been contacted by anyone to even look at the items. Otherwise, love the floor plan, the community, and the overall quality of the home.

4.6
Verified Homeowner
New Braunfels, on May 22, 2020

Energy efficient

3.0
Verified Homeowner
New Braunfels, on May 06, 2020

Seemed to be the "biggest" bang for the buck

2.9
Verified Homeowner
New Braunfels, on Apr 17, 2020

Honesty by the salesperson.

3.9
Verified Homeowner
New Braunfels, on Apr 05, 2020

The friendly service your whole team provides

4.4
Verified Homeowner
New Braunfels, on Mar 26, 2020

Nice workmanship.

4.1
Verified Homeowner