Top Homebuilder Ratings & Reviews

View Homes

Preston Estates

39 Homeowner Reviews Completed Feb 2020 - Jul 2021

Overall Satisfaction

3.9
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.8

Lender Experience

5.0

Construction Experience

4.2

Customer Care Experience

4.4

Home Readiness

3.9

Installation & Workmanship

4.2

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, on Nov 18, 2020

I hate the fact that it takes to long to hear back from someone

4.2
Verified Homeowner
New Braunfels, on Nov 24, 2020

Kept getting the run around

3.3
Verified Homeowner
New Braunfels, TX, on Jun 29, 2021

We would say the overall experience was a good one. The company was very patient with our long distance living at the time we started and continued to be flexible with our needs ultimately allowing us to purchase the house. Their was a disconnect in the communication with regards to closing dates that got to be rather frustrating. We understood there could be issues meeting the original time frame of February 15th and delays are expected, however as we approached the neighborhood of 4-5 closing dates it seemed more to appease us than an honest effort to complete the house. Our initial walk through tour of the house was started outside and led by the representative with an obvious statement of this house isn't even close to a walk through. That was 2 days before a closing date, this happened several more times and as you can imagine took the grand experience of building a new home away. The only other item of dislike that stood out and still stands out as we occupy the house more is the clear disregard for quality finishing work. From over sprayed paint on windows( taken care of by [name removed] already) to paint on the driveway, the number plate and back patio. Different colored grout in the bathroom and caulking that is just so visibly uncaring. We understand that these contractors are being asked to complete items in incredibly fast times however the quality is suffering for it. We will say that our home is one we are pretty proud of and enjoying, the likes are far more than the dislikes. Our sale representative [name removed] was available by phone through out this process. he did come through for us on several items of importance and continues to follow up with us which is a testament to his work ethic and we appreciate it.

4.1
Verified Homeowner
New Braunfels, on Jun 05, 2020

Nothing really. It’s been a pain maybe. No communication. Sometimes they show up sometimes not.

0.5
Verified Homeowner
New Braunfels, on Aug 07, 2020

When ownership changed, my house was in the middle of construction. I had to fight for items that were in my signed contract that the new owners decided to discontinue. Still did not get the in the wall exterminating system that was a major draw for me. Also turned in small warranty list 2 months ago and have not been contacted by anyone to even look at the items. Otherwise, love the floor plan, the community, and the overall quality of the home.

4.6
Verified Homeowner
New Braunfels, TX, on Oct 30, 2020

We liked the speediness of the closing process. Those helping us with the purchase were friendly and knowledgeable.

4.9
Verified Homeowner
New Braunfels, on May 22, 2020

Energy efficient

3.0
Verified Homeowner
New Braunfels, on May 31, 2020

They have been responsive, and punctual on getting items fixed.

5.0
Verified Homeowner
New Braunfels, TX, on Aug 16, 2020

[name removed] was a great representative for Armadillo. Very accommodating. There are some warranty issues that should have been addressed however, when I email my concerns, I get a timely response and action.

4.3
Verified Homeowner
New Braunfels, on Mar 12, 2020

Nothing!!! Their warranty service XXXXX s also customer care.cannot get the to respond to problems.I could write a book on the problems of the house and the number of phone calls to get the problems fixed. I think the bosses feel like if they ignore us we will shut up. Wrong, wrong, Wrong! We are seniors.

1.6
Verified Homeowner
New Braunfels, TX, on Apr 07, 2020

The lending company was amazing and beyond helpful

3.3
Verified Homeowner
New Braunfels, on May 06, 2020

Seemed to be the "biggest" bang for the buck

2.9
Verified Homeowner
New Braunfels, TX, on Mar 25, 2020

The speed of closing was great!

4.5
Verified Homeowner
New Braunfels, on Apr 17, 2020

Honesty by the salesperson.

3.9
Verified Homeowner
New Braunfels, TX, on Feb 22, 2020

The signing excited getting the keys

4.9
Verified Homeowner
New Braunfels, on Apr 05, 2020

The friendly service your whole team provides

4.4
Verified Homeowner
New Braunfels, TX, on Feb 18, 2020

The communication from [name removed] and [name removed].

4.3
Verified Homeowner
New Braunfels, on Mar 26, 2020

Nice workmanship.

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, TX, on Jun 29, 2021

We would say the overall experience was a good one. The company was very patient with our long distance living at the time we started and continued to be flexible with our needs ultimately allowing us to purchase the house. Their was a disconnect in the communication with regards to closing dates that got to be rather frustrating. We understood there could be issues meeting the original time frame of February 15th and delays are expected, however as we approached the neighborhood of 4-5 closing dates it seemed more to appease us than an honest effort to complete the house. Our initial walk through tour of the house was started outside and led by the representative with an obvious statement of this house isn't even close to a walk through. That was 2 days before a closing date, this happened several more times and as you can imagine took the grand experience of building a new home away. The only other item of dislike that stood out and still stands out as we occupy the house more is the clear disregard for quality finishing work. From over sprayed paint on windows( taken care of by [name removed] already) to paint on the driveway, the number plate and back patio. Different colored grout in the bathroom and caulking that is just so visibly uncaring. We understand that these contractors are being asked to complete items in incredibly fast times however the quality is suffering for it. We will say that our home is one we are pretty proud of and enjoying, the likes are far more than the dislikes. Our sale representative [name removed] was available by phone through out this process. he did come through for us on several items of importance and continues to follow up with us which is a testament to his work ethic and we appreciate it.

4.1
Verified Homeowner
New Braunfels, TX, on Oct 30, 2020

We liked the speediness of the closing process. Those helping us with the purchase were friendly and knowledgeable.

4.9
Verified Homeowner
New Braunfels, TX, on Aug 16, 2020

[name removed] was a great representative for Armadillo. Very accommodating. There are some warranty issues that should have been addressed however, when I email my concerns, I get a timely response and action.

4.3
Verified Homeowner
New Braunfels, TX, on Apr 07, 2020

The lending company was amazing and beyond helpful

3.3
Verified Homeowner
New Braunfels, TX, on Mar 25, 2020

The speed of closing was great!

4.5
Verified Homeowner
New Braunfels, TX, on Feb 22, 2020

The signing excited getting the keys

4.9
Verified Homeowner
New Braunfels, TX, on Feb 18, 2020

The communication from [name removed] and [name removed].

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, on Nov 18, 2020

I hate the fact that it takes to long to hear back from someone

4.2
Verified Homeowner
New Braunfels, on Jun 05, 2020

Nothing really. It’s been a pain maybe. No communication. Sometimes they show up sometimes not.

0.5
Verified Homeowner
New Braunfels, on May 31, 2020

They have been responsive, and punctual on getting items fixed.

5.0
Verified Homeowner
New Braunfels, on Mar 12, 2020

Nothing!!! Their warranty service XXXXX s also customer care.cannot get the to respond to problems.I could write a book on the problems of the house and the number of phone calls to get the problems fixed. I think the bosses feel like if they ignore us we will shut up. Wrong, wrong, Wrong! We are seniors.

1.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, on Nov 24, 2020

Kept getting the run around

3.3
Verified Homeowner
New Braunfels, on Aug 07, 2020

When ownership changed, my house was in the middle of construction. I had to fight for items that were in my signed contract that the new owners decided to discontinue. Still did not get the in the wall exterminating system that was a major draw for me. Also turned in small warranty list 2 months ago and have not been contacted by anyone to even look at the items. Otherwise, love the floor plan, the community, and the overall quality of the home.

4.6
Verified Homeowner
New Braunfels, on May 22, 2020

Energy efficient

3.0
Verified Homeowner
New Braunfels, on May 06, 2020

Seemed to be the "biggest" bang for the buck

2.9
Verified Homeowner
New Braunfels, on Apr 17, 2020

Honesty by the salesperson.

3.9
Verified Homeowner
New Braunfels, on Apr 05, 2020

The friendly service your whole team provides

4.4
Verified Homeowner
New Braunfels, on Mar 26, 2020

Nice workmanship.

4.1
Verified Homeowner