Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
New Braunfels, on Sep 15, 2021
I'm not sure if it's just the time we are currently in but we have not been seeing follow through on vendors to fixing items on our home. We have had side paneling not last and now have an ant problem bc of it. However, [name removed] is responsive.
New Braunfels, on Mar 30, 2022
Disliked: The customer care person [name removed] did not schedule warranty repairs as asked. There are items from the appt we had in December that still have not been addressed. Liked: Customer care coordinators are responsive in helping.
San Antonio, TX, on Jun 13, 2022
I loved working with [name removed] and [name removed]. They were absolutely amazing! They were patient, caring, kind, and understanding. They listened to my family and my request and found a home, not a house but a home for our family. [name removed] and [name removed] were fun and easy to work with. They are simply the best in the business.
New Braunfels, on May 20, 2021
In regards to the quality and warranty; everyone is really great at telling you that they will get things repaired on your home but there is NO follow through with these promises. The quality of the home did NOT live up to the expectations. We have come across multiple things that need to be addressed and have been attempting to get these issues resolved but so far only get excuses or no reply. We are getting close to our one year mark and there are still a number of issues to resolve but at this rate I have no faith that they will be taken care of.
New Braunfels, on Mar 10, 2022
The quality of the interior finishes is terrible. For instance there is a crack in the drywall in one of the bathrooms where the corners were not taped. Also, a stuck window was repaired, but large cracks were left around the window.
New Braunfels, on Feb 02, 2021
[name removed]- the sales person made it perfect.
New Braunfels, TX, on Feb 26, 2022
I appreciated being updated. I liked that issues along the way were promptly addressed.
New Braunfels, on Mar 04, 2022
Lots of cosmetic issues . Contractors did a very sloppy job building the home . No attention to details whatsoever
New Braunfels, TX, on Feb 02, 2022
Our salesperson was amazing! [name removed] kept us well informed of the progress of the house, which she had mostly chosen the options on, all of which we loved. She sent pictures of the progress throughout the build, and managed our expectations by informing us of any challenges and set-backs during construction. She was a real pleasure to work with, and is a credit to the entire team.
New Braunfels, on Mar 02, 2022
I have problems with my home that was an issue with the builder and can’t get anyone to help with the issue. Would never recommend this company to anyone.
New Braunfels, on Sep 28, 2020
Friendly service before purchasing home. After purchase its hard to get repairs done through the warranty and when they do make the the repairs they are half done and sloppy work.
New Braunfels, TX, on Jan 30, 2022
Quality/work of home was horrible and not "move-in ready".
New Braunfels, on Feb 19, 2022
What warranty service? About 20% of the time, somebody shows up. The rest I am still awaiting.
New Braunfels, on Dec 03, 2021
I still have warranty repairs that have not yet gotten completed, doors need to be adjusted and still not done
New Braunfels, TX, on Jan 25, 2022
Our moving experience was smooth and awesome ??!!! [name removed] and [name removed] were wonderful to work with !!! They both always prompt us with the build of our new home !!! I would highly recommend them to other friends and family to build their new home!!!
New Braunfels, on Oct 08, 2021
Our sales rep [name removed] had horrible communication. Our house had to be all repainted while we were already living here. I have been here 5 months and still waiting to get everything else repaired. I would NEVER recommend anyone to buy a view home. As a matter of fact all the other news neighbors that just moved in feel the same way as I do.
New Braunfels, TX, on Dec 31, 2021
I really like the professionalism shown by [name removed] and [name removed] the superintendent were with us every step of the way every time we came out every week in order to view the progress
New Braunfels, on Jun 24, 2021
We had high expectations because of the customer service, however the workmanship is terrible. We have numerous items that need fixing through warranty and very little has been done. [name removed] with the warranty department has been encouraging that everything will get taken care of. We chose Armadillo Homes because we thought that the quality of the home would be better than some of the other production home builders. Sadly, that is not the case!
New Braunfels, TX, on Nov 28, 2021
The cosmetic details of the house were never finished.
New Braunfels, on Apr 23, 2021
The vendors haven't been consistent however our home warranty guy, [name removed], has been amazing. He definitely exceeded my expectations!
New Braunfels, TX, on Nov 13, 2021
Working with [name removed] and [name removed] was great, and I couldn't have asked for more from the two of them. Unfortunately, I went under contract before the big freeze and before prices exploded and the building process became very volatile. I had huge delays, which no one could really do anything about. [name removed] kept me abreast to what was going on and [name removed] was honest with me. They both went above and beyond to ensure I was not only taken care of but happy.
New Braunfels, on Feb 24, 2021
At first [name removed] and then [name removed] were doing an excellent job but then all of a sudden we have not heard a word from either of them. I sent texts on the 3rd and 8th of February and have not heard back from either of them. I know [name removed]’ time is limited due to an upcoming deployment with the Army and with new houses being completed daily, I imagine there’s again too much work for them to adequately address the problems for each house, let alone my home which is one of the first houses sold since you started building in this area. We have identified numerous issues and would like to have the ones that haven’t been corrected, fixed.
New Braunfels, TX, on Nov 01, 2021
Poor quality of work. Wasn’t offered all options. Plans weren’t followed and plans didn’t consist of my options that i did choose. Felt like they would drag their feet about things. Didn’t give me an estimate on closing until I sent a text. They notified me of closing a few days before closing. If I had to do it all over again, I would have rented. This whole experience was a disaster. [name removed] seemed to have excuses. What’s worse is when I initially met with her, she never told me the full amount I needed to give her. She would call me and say this amount, then do it again. She did this 3 times. I could have paid it all up front but I wasn’t given the full amount in the beginning. It was weird. Maybe to drag it out. [name removed]
New Braunfels, on Jan 30, 2021
I have been waiting on a damaged door replacement for over 4 months. Everything else is wonderful.
New Braunfels, TX, on Oct 29, 2021
Lots of cosmetic issues . Subcontractors do not pay attention to details or they are not skilled enough. They leave cosmetic defects behind . During the initial sale , we weren’t given all the option . Sales rep is not knowledgeable enough on all the options .
New Braunfels, on Jan 14, 2021
It has been 6 months now, and there are things that were agreed to be fixed/replaced the day we close and still have not been done. Several more have come up and it has been a constant battle to get things repaired.
New Braunfels, TX, on Aug 05, 2021
Very friendly people. I loved the fact that I was updated with photos and phone calls
New Braunfels, TX, on Jul 24, 2021
I liked that this process was so easy! This is our first home and we had not purchased earlier because I felt like all this house buying stuff would be so frustrating and overwhelming! Nope [name removed] proved me wrong. She was always on top of notifying us when there were any updates even when things were delayed a bit.
New Braunfels, on Oct 14, 2020
They address all issues within a reasonable amount of time and they have taken care of all my needs thus far.
New Braunfels, TX, on Jul 14, 2021
I was told my home would have several features that it turned out to not have. The home took over a month longer to finish than I was told it would. Staff is hard to get ahold of, doesn't return calls, misses appointments. The grass looked dead on my close date and I was told "Don't worry we do this all the time, just water and it will turn green.". The grass has remained dead since I moved in. The warranty department is now failing me as well.
New Braunfels, TX, on Jun 14, 2021
[name removed] was an absolute blessing to us from day one! The home she designed was exactly what I would have picked in every single tiny detail! She walked us through every step of the way and helped us through the mortgage process since it was our first home. We could not have asked for a better buying experience and have recommended View homes, especially [name removed], to friends who are looking to build.
New Braunfels, on Aug 07, 2020
Haven't used warranty or service/customer care
New Braunfels, TX, on Apr 29, 2021
The selling agent was extremely rude, lied to my face and on the phone, gave lots of miss information, complained the day we closed that it was her day off and shouldn’t be with us
New Braunfels, TX, on Feb 17, 2021
The home has nice details like siphon lock on front door, rounded corners on walls, nice sink faucet, and deep tubs in master bath.
New Braunfels, TX, on Feb 13, 2021
[name removed] enough information, closing date kept changing, several small things that still need to be fixed
New Braunfels, TX, on Jan 31, 2021
[name removed] did a fantastic job with customer service and communication. Once we moved in the home we have had numerous disappointments with the quality of the workmanship and materials used. We had a major plumbing problem that they had to tunnel under the house to fix, the shower is cracked, footprints all over our driveway, subfloor movement and creaks, damaged kitchen drawers/cabinets, back door let's water in when it rains, bathroom counter top damaged, cracks in grout between tub and floor, holes in drywall under sinks and behind stove, the header board on garage door seems to be a bad board and it is visible, and so on. We are trusting that these items will be fixed in a timely manner. Thank you.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
San Antonio, TX, on Jun 13, 2022
I loved working with [name removed] and [name removed]. They were absolutely amazing! They were patient, caring, kind, and understanding. They listened to my family and my request and found a home, not a house but a home for our family. [name removed] and [name removed] were fun and easy to work with. They are simply the best in the business.
New Braunfels, TX, on Feb 26, 2022
I appreciated being updated. I liked that issues along the way were promptly addressed.
New Braunfels, TX, on Feb 02, 2022
Our salesperson was amazing! [name removed] kept us well informed of the progress of the house, which she had mostly chosen the options on, all of which we loved. She sent pictures of the progress throughout the build, and managed our expectations by informing us of any challenges and set-backs during construction. She was a real pleasure to work with, and is a credit to the entire team.
New Braunfels, TX, on Jan 30, 2022
Quality/work of home was horrible and not "move-in ready".
New Braunfels, TX, on Jan 25, 2022
Our moving experience was smooth and awesome ??!!! [name removed] and [name removed] were wonderful to work with !!! They both always prompt us with the build of our new home !!! I would highly recommend them to other friends and family to build their new home!!!
New Braunfels, TX, on Dec 31, 2021
I really like the professionalism shown by [name removed] and [name removed] the superintendent were with us every step of the way every time we came out every week in order to view the progress
New Braunfels, TX, on Nov 28, 2021
The cosmetic details of the house were never finished.
New Braunfels, TX, on Nov 13, 2021
Working with [name removed] and [name removed] was great, and I couldn't have asked for more from the two of them. Unfortunately, I went under contract before the big freeze and before prices exploded and the building process became very volatile. I had huge delays, which no one could really do anything about. [name removed] kept me abreast to what was going on and [name removed] was honest with me. They both went above and beyond to ensure I was not only taken care of but happy.
New Braunfels, TX, on Nov 01, 2021
Poor quality of work. Wasn’t offered all options. Plans weren’t followed and plans didn’t consist of my options that i did choose. Felt like they would drag their feet about things. Didn’t give me an estimate on closing until I sent a text. They notified me of closing a few days before closing. If I had to do it all over again, I would have rented. This whole experience was a disaster. [name removed] seemed to have excuses. What’s worse is when I initially met with her, she never told me the full amount I needed to give her. She would call me and say this amount, then do it again. She did this 3 times. I could have paid it all up front but I wasn’t given the full amount in the beginning. It was weird. Maybe to drag it out. [name removed]
New Braunfels, TX, on Oct 29, 2021
Lots of cosmetic issues . Subcontractors do not pay attention to details or they are not skilled enough. They leave cosmetic defects behind . During the initial sale , we weren’t given all the option . Sales rep is not knowledgeable enough on all the options .
New Braunfels, TX, on Aug 05, 2021
Very friendly people. I loved the fact that I was updated with photos and phone calls
New Braunfels, TX, on Jul 24, 2021
I liked that this process was so easy! This is our first home and we had not purchased earlier because I felt like all this house buying stuff would be so frustrating and overwhelming! Nope [name removed] proved me wrong. She was always on top of notifying us when there were any updates even when things were delayed a bit.
New Braunfels, TX, on Jul 14, 2021
I was told my home would have several features that it turned out to not have. The home took over a month longer to finish than I was told it would. Staff is hard to get ahold of, doesn't return calls, misses appointments. The grass looked dead on my close date and I was told "Don't worry we do this all the time, just water and it will turn green.". The grass has remained dead since I moved in. The warranty department is now failing me as well.
New Braunfels, TX, on Jun 14, 2021
[name removed] was an absolute blessing to us from day one! The home she designed was exactly what I would have picked in every single tiny detail! She walked us through every step of the way and helped us through the mortgage process since it was our first home. We could not have asked for a better buying experience and have recommended View homes, especially [name removed], to friends who are looking to build.
New Braunfels, TX, on Apr 29, 2021
The selling agent was extremely rude, lied to my face and on the phone, gave lots of miss information, complained the day we closed that it was her day off and shouldn’t be with us
New Braunfels, TX, on Feb 17, 2021
The home has nice details like siphon lock on front door, rounded corners on walls, nice sink faucet, and deep tubs in master bath.
New Braunfels, TX, on Feb 13, 2021
[name removed] enough information, closing date kept changing, several small things that still need to be fixed
New Braunfels, TX, on Jan 31, 2021
[name removed] did a fantastic job with customer service and communication. Once we moved in the home we have had numerous disappointments with the quality of the workmanship and materials used. We had a major plumbing problem that they had to tunnel under the house to fix, the shower is cracked, footprints all over our driveway, subfloor movement and creaks, damaged kitchen drawers/cabinets, back door let's water in when it rains, bathroom counter top damaged, cracks in grout between tub and floor, holes in drywall under sinks and behind stove, the header board on garage door seems to be a bad board and it is visible, and so on. We are trusting that these items will be fixed in a timely manner. Thank you.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
New Braunfels, on Mar 30, 2022
Disliked: The customer care person [name removed] did not schedule warranty repairs as asked. There are items from the appt we had in December that still have not been addressed. Liked: Customer care coordinators are responsive in helping.
New Braunfels, on Mar 10, 2022
The quality of the interior finishes is terrible. For instance there is a crack in the drywall in one of the bathrooms where the corners were not taped. Also, a stuck window was repaired, but large cracks were left around the window.
New Braunfels, on Mar 04, 2022
Lots of cosmetic issues . Contractors did a very sloppy job building the home . No attention to details whatsoever
New Braunfels, on Mar 02, 2022
I have problems with my home that was an issue with the builder and can’t get anyone to help with the issue. Would never recommend this company to anyone.
New Braunfels, on Feb 19, 2022
What warranty service? About 20% of the time, somebody shows up. The rest I am still awaiting.
New Braunfels, on Dec 03, 2021
I still have warranty repairs that have not yet gotten completed, doors need to be adjusted and still not done
New Braunfels, on Oct 08, 2021
Our sales rep [name removed] had horrible communication. Our house had to be all repainted while we were already living here. I have been here 5 months and still waiting to get everything else repaired. I would NEVER recommend anyone to buy a view home. As a matter of fact all the other news neighbors that just moved in feel the same way as I do.
New Braunfels, on Jun 24, 2021
We had high expectations because of the customer service, however the workmanship is terrible. We have numerous items that need fixing through warranty and very little has been done. [name removed] with the warranty department has been encouraging that everything will get taken care of. We chose Armadillo Homes because we thought that the quality of the home would be better than some of the other production home builders. Sadly, that is not the case!
New Braunfels, on Apr 23, 2021
The vendors haven't been consistent however our home warranty guy, [name removed], has been amazing. He definitely exceeded my expectations!
New Braunfels, on Feb 24, 2021
At first [name removed] and then [name removed] were doing an excellent job but then all of a sudden we have not heard a word from either of them. I sent texts on the 3rd and 8th of February and have not heard back from either of them. I know [name removed]’ time is limited due to an upcoming deployment with the Army and with new houses being completed daily, I imagine there’s again too much work for them to adequately address the problems for each house, let alone my home which is one of the first houses sold since you started building in this area. We have identified numerous issues and would like to have the ones that haven’t been corrected, fixed.
New Braunfels, on Jan 30, 2021
I have been waiting on a damaged door replacement for over 4 months. Everything else is wonderful.
New Braunfels, on Jan 14, 2021
It has been 6 months now, and there are things that were agreed to be fixed/replaced the day we close and still have not been done. Several more have come up and it has been a constant battle to get things repaired.
New Braunfels, on Oct 14, 2020
They address all issues within a reasonable amount of time and they have taken care of all my needs thus far.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
New Braunfels, on Sep 15, 2021
I'm not sure if it's just the time we are currently in but we have not been seeing follow through on vendors to fixing items on our home. We have had side paneling not last and now have an ant problem bc of it. However, [name removed] is responsive.
New Braunfels, on May 20, 2021
In regards to the quality and warranty; everyone is really great at telling you that they will get things repaired on your home but there is NO follow through with these promises. The quality of the home did NOT live up to the expectations. We have come across multiple things that need to be addressed and have been attempting to get these issues resolved but so far only get excuses or no reply. We are getting close to our one year mark and there are still a number of issues to resolve but at this rate I have no faith that they will be taken care of.
New Braunfels, on Feb 02, 2021
[name removed]- the sales person made it perfect.
New Braunfels, on Sep 28, 2020
Friendly service before purchasing home. After purchase its hard to get repairs done through the warranty and when they do make the the repairs they are half done and sloppy work.