Overall Satisfaction
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We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
New Braunfels, on May 20, 2021
In regards to the quality and warranty; everyone is really great at telling you that they will get things repaired on your home but there is NO follow through with these promises. The quality of the home did NOT live up to the expectations. We have come across multiple things that need to be addressed and have been attempting to get these issues resolved but so far only get excuses or no reply. We are getting close to our one year mark and there are still a number of issues to resolve but at this rate I have no faith that they will be taken care of.
New Braunfels, on Jun 24, 2021
We had high expectations because of the customer service, however the workmanship is terrible. We have numerous items that need fixing through warranty and very little has been done. [name removed] with the warranty department has been encouraging that everything will get taken care of. We chose Armadillo Homes because we thought that the quality of the home would be better than some of the other production home builders. Sadly, that is not the case!
New Braunfels, TX, on Jul 24, 2021
I liked that this process was so easy! This is our first home and we had not purchased earlier because I felt like all this house buying stuff would be so frustrating and overwhelming! Nope [name removed] proved me wrong. She was always on top of notifying us when there were any updates even when things were delayed a bit.
New Braunfels, on Feb 02, 2021
[name removed]- the sales person made it perfect.
New Braunfels, on Apr 23, 2021
The vendors haven't been consistent however our home warranty guy, [name removed], has been amazing. He definitely exceeded my expectations!
New Braunfels, TX, on Jul 14, 2021
I was told my home would have several features that it turned out to not have. The home took over a month longer to finish than I was told it would. Staff is hard to get ahold of, doesn't return calls, misses appointments. The grass looked dead on my close date and I was told "Don't worry we do this all the time, just water and it will turn green.". The grass has remained dead since I moved in. The warranty department is now failing me as well.
New Braunfels, on Feb 24, 2021
At first [name removed] and then [name removed] were doing an excellent job but then all of a sudden we have not heard a word from either of them. I sent texts on the 3rd and 8th of February and have not heard back from either of them. I know [name removed]’ time is limited due to an upcoming deployment with the Army and with new houses being completed daily, I imagine there’s again too much work for them to adequately address the problems for each house, let alone my home which is one of the first houses sold since you started building in this area. We have identified numerous issues and would like to have the ones that haven’t been corrected, fixed.
New Braunfels, TX, on Jun 14, 2021
[name removed] was an absolute blessing to us from day one! The home she designed was exactly what I would have picked in every single tiny detail! She walked us through every step of the way and helped us through the mortgage process since it was our first home. We could not have asked for a better buying experience and have recommended View homes, especially [name removed], to friends who are looking to build.
New Braunfels, on Sep 28, 2020
Friendly service before purchasing home. After purchase its hard to get repairs done through the warranty and when they do make the the repairs they are half done and sloppy work.
New Braunfels, on Jan 30, 2021
I have been waiting on a damaged door replacement for over 4 months. Everything else is wonderful.
New Braunfels, TX, on Apr 29, 2021
The selling agent was extremely rude, lied to my face and on the phone, gave lots of miss information, complained the day we closed that it was her day off and shouldn’t be with us
New Braunfels, on Jan 14, 2021
It has been 6 months now, and there are things that were agreed to be fixed/replaced the day we close and still have not been done. Several more have come up and it has been a constant battle to get things repaired.
New Braunfels, TX, on Feb 17, 2021
The home has nice details like siphon lock on front door, rounded corners on walls, nice sink faucet, and deep tubs in master bath.
New Braunfels, TX, on Feb 13, 2021
[name removed] enough information, closing date kept changing, several small things that still need to be fixed
New Braunfels, on Oct 14, 2020
They address all issues within a reasonable amount of time and they have taken care of all my needs thus far.
New Braunfels, TX, on Jan 31, 2021
[name removed] did a fantastic job with customer service and communication. Once we moved in the home we have had numerous disappointments with the quality of the workmanship and materials used. We had a major plumbing problem that they had to tunnel under the house to fix, the shower is cracked, footprints all over our driveway, subfloor movement and creaks, damaged kitchen drawers/cabinets, back door let's water in when it rains, bathroom counter top damaged, cracks in grout between tub and floor, holes in drywall under sinks and behind stove, the header board on garage door seems to be a bad board and it is visible, and so on. We are trusting that these items will be fixed in a timely manner. Thank you.
New Braunfels, TX, on Dec 14, 2020
Thorough communication throughout the process.
New Braunfels, on Aug 07, 2020
Haven't used warranty or service/customer care
New Braunfels, TX, on Nov 26, 2020
Everything was wonderful and we truly enjoyed working with [name removed]
New Braunfels, TX, on Oct 26, 2020
[name removed] was amazing and very helpful through the entire process.
New Braunfels, TX, on Sep 11, 2020
[name removed] was the best through the process. Dislike-The garage was left full off plaster on the floor. Dislike- the grass was layes on top of huge weeds had practically fight to get it done right. Then when that did they layes about 3 pallets of completely dead sod just the dry grass with no dirt on sod squares. Till this day completely dead! Disliked- a big broken drain pipe from the master bath if inspected properly they should have fixed before installing the siding.
New Braunfels, TX, on Jul 07, 2020
The timely way all the purchase and paperwork was done!
New Braunfels, TX, on Jun 23, 2020
My favorite part of the experience was watching our house come to life throughout the build. This was made possible by [name removed] and [name removed] who answered all of our questions quickly and thoroughly.
New Braunfels, TX, on May 30, 2020
Everything was great. [name removed] always got us the info we needed and was on top of the updates. Our builder [name removed] addressed all our questions and was very thorough with the building process. Both were very professional and they did a fantastic job getting us into our home on time
New Braunfels, TX, on May 01, 2020
[name removed] was very knowlegable and helpful in letting us know what the process looked like. She kept us informed on the construction progress.
New Braunfels, TX, on Apr 30, 2020
The young woman that took us through the process, [name removed].
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
New Braunfels, TX, on Jul 24, 2021
I liked that this process was so easy! This is our first home and we had not purchased earlier because I felt like all this house buying stuff would be so frustrating and overwhelming! Nope [name removed] proved me wrong. She was always on top of notifying us when there were any updates even when things were delayed a bit.
New Braunfels, TX, on Jul 14, 2021
I was told my home would have several features that it turned out to not have. The home took over a month longer to finish than I was told it would. Staff is hard to get ahold of, doesn't return calls, misses appointments. The grass looked dead on my close date and I was told "Don't worry we do this all the time, just water and it will turn green.". The grass has remained dead since I moved in. The warranty department is now failing me as well.
New Braunfels, TX, on Jun 14, 2021
[name removed] was an absolute blessing to us from day one! The home she designed was exactly what I would have picked in every single tiny detail! She walked us through every step of the way and helped us through the mortgage process since it was our first home. We could not have asked for a better buying experience and have recommended View homes, especially [name removed], to friends who are looking to build.
New Braunfels, TX, on Apr 29, 2021
The selling agent was extremely rude, lied to my face and on the phone, gave lots of miss information, complained the day we closed that it was her day off and shouldn’t be with us
New Braunfels, TX, on Feb 17, 2021
The home has nice details like siphon lock on front door, rounded corners on walls, nice sink faucet, and deep tubs in master bath.
New Braunfels, TX, on Feb 13, 2021
[name removed] enough information, closing date kept changing, several small things that still need to be fixed
New Braunfels, TX, on Jan 31, 2021
[name removed] did a fantastic job with customer service and communication. Once we moved in the home we have had numerous disappointments with the quality of the workmanship and materials used. We had a major plumbing problem that they had to tunnel under the house to fix, the shower is cracked, footprints all over our driveway, subfloor movement and creaks, damaged kitchen drawers/cabinets, back door let's water in when it rains, bathroom counter top damaged, cracks in grout between tub and floor, holes in drywall under sinks and behind stove, the header board on garage door seems to be a bad board and it is visible, and so on. We are trusting that these items will be fixed in a timely manner. Thank you.
New Braunfels, TX, on Dec 14, 2020
Thorough communication throughout the process.
New Braunfels, TX, on Nov 26, 2020
Everything was wonderful and we truly enjoyed working with [name removed]
New Braunfels, TX, on Oct 26, 2020
[name removed] was amazing and very helpful through the entire process.
New Braunfels, TX, on Sep 11, 2020
[name removed] was the best through the process. Dislike-The garage was left full off plaster on the floor. Dislike- the grass was layes on top of huge weeds had practically fight to get it done right. Then when that did they layes about 3 pallets of completely dead sod just the dry grass with no dirt on sod squares. Till this day completely dead! Disliked- a big broken drain pipe from the master bath if inspected properly they should have fixed before installing the siding.
New Braunfels, TX, on Jul 07, 2020
The timely way all the purchase and paperwork was done!
New Braunfels, TX, on Jun 23, 2020
My favorite part of the experience was watching our house come to life throughout the build. This was made possible by [name removed] and [name removed] who answered all of our questions quickly and thoroughly.
New Braunfels, TX, on May 30, 2020
Everything was great. [name removed] always got us the info we needed and was on top of the updates. Our builder [name removed] addressed all our questions and was very thorough with the building process. Both were very professional and they did a fantastic job getting us into our home on time
New Braunfels, TX, on May 01, 2020
[name removed] was very knowlegable and helpful in letting us know what the process looked like. She kept us informed on the construction progress.
New Braunfels, TX, on Apr 30, 2020
The young woman that took us through the process, [name removed].
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
New Braunfels, on Jun 24, 2021
We had high expectations because of the customer service, however the workmanship is terrible. We have numerous items that need fixing through warranty and very little has been done. [name removed] with the warranty department has been encouraging that everything will get taken care of. We chose Armadillo Homes because we thought that the quality of the home would be better than some of the other production home builders. Sadly, that is not the case!
New Braunfels, on Apr 23, 2021
The vendors haven't been consistent however our home warranty guy, [name removed], has been amazing. He definitely exceeded my expectations!
New Braunfels, on Feb 24, 2021
At first [name removed] and then [name removed] were doing an excellent job but then all of a sudden we have not heard a word from either of them. I sent texts on the 3rd and 8th of February and have not heard back from either of them. I know [name removed]’ time is limited due to an upcoming deployment with the Army and with new houses being completed daily, I imagine there’s again too much work for them to adequately address the problems for each house, let alone my home which is one of the first houses sold since you started building in this area. We have identified numerous issues and would like to have the ones that haven’t been corrected, fixed.
New Braunfels, on Jan 30, 2021
I have been waiting on a damaged door replacement for over 4 months. Everything else is wonderful.
New Braunfels, on Jan 14, 2021
It has been 6 months now, and there are things that were agreed to be fixed/replaced the day we close and still have not been done. Several more have come up and it has been a constant battle to get things repaired.
New Braunfels, on Oct 14, 2020
They address all issues within a reasonable amount of time and they have taken care of all my needs thus far.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
New Braunfels, on May 20, 2021
In regards to the quality and warranty; everyone is really great at telling you that they will get things repaired on your home but there is NO follow through with these promises. The quality of the home did NOT live up to the expectations. We have come across multiple things that need to be addressed and have been attempting to get these issues resolved but so far only get excuses or no reply. We are getting close to our one year mark and there are still a number of issues to resolve but at this rate I have no faith that they will be taken care of.
New Braunfels, on Feb 02, 2021
[name removed]- the sales person made it perfect.
New Braunfels, on Sep 28, 2020
Friendly service before purchasing home. After purchase its hard to get repairs done through the warranty and when they do make the the repairs they are half done and sloppy work.