Top Homebuilder Ratings & Reviews

Desert View Homes

Desert Sands

43 Homeowner Reviews Completed May 2020 - Jul 2021

Overall Satisfaction

4.2
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Home Personalization Experience

4.3

Lender Experience

4.6

Construction Experience

3.8

Customer Care Experience

4.5

Home Readiness

4.0

Installation & Workmanship

4.2

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Jun 25, 2021

I was extremely happy with how fast I was able to get help.

5.0
Verified Homeowner
El Paso, TX, on Jun 27, 2021

[name removed]. Amazing representative though out the whole process. To even include after closing and moving in.

5.0
Verified Homeowner
El Paso, on Jun 28, 2021

[Translated from ES] Quality in all the details of THE house !!

4.6
Verified Homeowner
El Paso, on Apr 21, 2021

great they get problems done quick . thanks

5.0
Verified Homeowner
El Paso, TX, on Jun 23, 2021

Appliances identified as being included at the time the contract was signed was not delivered.

4.4
Verified Homeowner
El Paso, on Jun 28, 2021

The home had a couple issues electronically and we had a water leak in one of our bathrooms. However, desert view quickly resolved the issue and we are very satisfied with our home.

4.5
Verified Homeowner
El Paso, on Apr 10, 2021

We have been extremely impressed and satisfied with the warranty service/customer care experience that we have received from Mr. [name removed] and Mrs. [name removed]. These two employees truly epitomize the definition of "customer care".

4.9
Verified Homeowner
El Paso, on May 11, 2021

I have been putting in items that need to be taken care of since we are coming up on a year in the home and I don’t get any confirmation that it’s submitted. I also sent an email to see if I can get some help and nothing back.

3.4
Verified Homeowner
El Paso, TX, on Jun 22, 2021

What I didn't like was there was no communication throughout the building of the home. There were things in the home that I requested to have corrected or fixed in the home and it wasn't. I was promised things prior to moving in that we're not received. Most of the outlets are crooked the faucet is cricket in this bathroom and there are tons of paint brush marks of different color paints on the walls. However everyone's very friendly, communicable and willing to assist when needed.

4.3
Verified Homeowner
El Paso, on Feb 18, 2021

The walls were initially sprayed with primer and not paint; Lots of paint splatter on the cabinets; Any home improvement must be done through [name removed] [name removed] or it voids the warranty. Customer service was swift when reporting any issues.

4.9
Verified Homeowner
El Paso, TX, on May 05, 2021

We loved the Sales [name removed]'s ([name removed]) availability and open communication. We liked the orientation with [name removed] and manager [name removed]. We liked that the commitment date was met. We liked the floor plans that were offered by [name removed] [name removed] [name removed] and ultimately loved the floor plan that we picked.

4.3
Verified Homeowner
El Paso, on May 07, 2021

A lot of problems

3.2
Verified Homeowner
El Paso, on Dec 24, 2020

Customers service is good and very efficient. But overall with the property there are some stuff I didn’t like.

4.8
Verified Homeowner
El Paso, TX, on Mar 28, 2021

[Translated from ES] The commitment of the construction company

4.8
Verified Homeowner
El Paso, on Mar 30, 2021

Easy and friendly to deal with. Their warranty program was responsive and timely, even going so far as to fix a few things that weren't strictly covered under the warrenty. Very pleased with their customer service.

5.0
Verified Homeowner
El Paso, TX, on Dec 20, 2020

Liked the smooth process until after closing. Transition would have been smoother had the orientation been on time when communicated our arrival date. Disliked how the house was left uncleaned as initially advised to us prior to arriving. Orientation was outstanding and answered many of the questions we had. Ms. Lili has been wonderful with answering and assisting any of our questions/concerns.

4.7
Verified Homeowner
El Paso, on Dec 13, 2020

Sorry far so good

5.0
Verified Homeowner
El Paso, on Dec 04, 2020

Too many problems

3.0
Verified Homeowner
El Paso, TX, on Dec 20, 2020

every one wwas ok. but are problems that we reported have not repaired still waiting.

3.8
Verified Homeowner
El Paso, on Dec 02, 2020

I have emailed them about some of the thing wrong with the house and need them fixed and nobody had brother to get back to me super upset and very disappointed

0.5
Verified Homeowner
El Paso, TX, on Dec 10, 2020

We have been satisfied with our home buying experience due to the quality of care demonstrated by the Desert View team, throughout the process.

4.9
Verified Homeowner
El Paso, on Oct 15, 2020

Slow response to issues we have had with home. Having to argue back and forth about whose responsible for the fixes that need or needed to be done. Would have expected that this process would be smoother.

3.3
Verified Homeowner
El Paso, TX, on Oct 26, 2020

None

5.0
Verified Homeowner
El Paso, on Oct 05, 2020

The quallity and workmanship of the home is not what we expected. The person responsible for supervising the quality of the home is not doing his or her job. This is more like a Saratoga home. I truly wish the company president or vice president would come and inspect the quality of the home. This is not what I am used to from Desert View Homes. I own another Deset View home and the quality has really changed from what I was used to.

1.9
Verified Homeowner
El Paso, TX, on Oct 22, 2020

Overall satisfied

3.9
Verified Homeowner
El Paso, TX, on Aug 21, 2020

That everything was nice and smooth. Very easy with the purchase f the property.

5.0
Verified Homeowner
El Paso, TX, on Aug 12, 2020

The house was thrown together to get the home sold. When the previous buyer backed out they stopped. when there was a new buyer (US-Luera Family) they got back to working on it and did a poor job with completing it. Major issues were with the walls and the way they were poorly completed, only painted instead of Texturing and then painting. If they did texture it was globbed on and doesn't look uniform and then painted. We had a inspection and 4 times they stated that the items that were agreed upon were completed and the house was ready to move in. 4 times we checked and the items were not completed. Also the paint throughout the house was 2 different shades and looked completely different yet we were told that it was all the same.

2.1
Verified Homeowner
El Paso, TX, on Aug 08, 2020

The purchase experience was absolutely great. Everyone was extremely nice and very polite.

5.0
Verified Homeowner
El Paso, TX, on Aug 06, 2020

No communication with seller ,lots of issues with house and didn't get incentive money

2.1
Verified Homeowner
El Paso, TX, on Jun 23, 2020

The Desert View team was easy to work with and responded to questions or issues immediately.

4.9
Verified Homeowner

MOST RECENT 15 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Jun 27, 2021

[name removed]. Amazing representative though out the whole process. To even include after closing and moving in.

5.0
Verified Homeowner
El Paso, TX, on Jun 23, 2021

Appliances identified as being included at the time the contract was signed was not delivered.

4.4
Verified Homeowner
El Paso, TX, on Jun 22, 2021

What I didn't like was there was no communication throughout the building of the home. There were things in the home that I requested to have corrected or fixed in the home and it wasn't. I was promised things prior to moving in that we're not received. Most of the outlets are crooked the faucet is cricket in this bathroom and there are tons of paint brush marks of different color paints on the walls. However everyone's very friendly, communicable and willing to assist when needed.

4.3
Verified Homeowner
El Paso, TX, on May 05, 2021

We loved the Sales [name removed]'s ([name removed]) availability and open communication. We liked the orientation with [name removed] and manager [name removed]. We liked that the commitment date was met. We liked the floor plans that were offered by [name removed] [name removed] [name removed] and ultimately loved the floor plan that we picked.

4.3
Verified Homeowner
El Paso, TX, on Mar 28, 2021

[Translated from ES] The commitment of the construction company

4.8
Verified Homeowner
El Paso, TX, on Dec 20, 2020

Liked the smooth process until after closing. Transition would have been smoother had the orientation been on time when communicated our arrival date. Disliked how the house was left uncleaned as initially advised to us prior to arriving. Orientation was outstanding and answered many of the questions we had. Ms. Lili has been wonderful with answering and assisting any of our questions/concerns.

4.7
Verified Homeowner
El Paso, TX, on Dec 20, 2020

every one wwas ok. but are problems that we reported have not repaired still waiting.

3.8
Verified Homeowner
El Paso, TX, on Dec 10, 2020

We have been satisfied with our home buying experience due to the quality of care demonstrated by the Desert View team, throughout the process.

4.9
Verified Homeowner
El Paso, TX, on Oct 26, 2020

None

5.0
Verified Homeowner
El Paso, TX, on Oct 22, 2020

Overall satisfied

3.9
Verified Homeowner
El Paso, TX, on Aug 21, 2020

That everything was nice and smooth. Very easy with the purchase f the property.

5.0
Verified Homeowner
El Paso, TX, on Aug 12, 2020

The house was thrown together to get the home sold. When the previous buyer backed out they stopped. when there was a new buyer (US-Luera Family) they got back to working on it and did a poor job with completing it. Major issues were with the walls and the way they were poorly completed, only painted instead of Texturing and then painting. If they did texture it was globbed on and doesn't look uniform and then painted. We had a inspection and 4 times they stated that the items that were agreed upon were completed and the house was ready to move in. 4 times we checked and the items were not completed. Also the paint throughout the house was 2 different shades and looked completely different yet we were told that it was all the same.

2.1
Verified Homeowner
El Paso, TX, on Aug 08, 2020

The purchase experience was absolutely great. Everyone was extremely nice and very polite.

5.0
Verified Homeowner
El Paso, TX, on Aug 06, 2020

No communication with seller ,lots of issues with house and didn't get incentive money

2.1
Verified Homeowner
El Paso, TX, on Jun 23, 2020

The Desert View team was easy to work with and responded to questions or issues immediately.

4.9
Verified Homeowner

MOST RECENT 15 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Jun 25, 2021

I was extremely happy with how fast I was able to get help.

5.0
Verified Homeowner
El Paso, on Apr 21, 2021

great they get problems done quick . thanks

5.0
Verified Homeowner
El Paso, on Apr 10, 2021

We have been extremely impressed and satisfied with the warranty service/customer care experience that we have received from Mr. [name removed] and Mrs. [name removed]. These two employees truly epitomize the definition of "customer care".

4.9
Verified Homeowner
El Paso, on Feb 18, 2021

The walls were initially sprayed with primer and not paint; Lots of paint splatter on the cabinets; Any home improvement must be done through [name removed] [name removed] or it voids the warranty. Customer service was swift when reporting any issues.

4.9
Verified Homeowner
El Paso, on Dec 24, 2020

Customers service is good and very efficient. But overall with the property there are some stuff I didn’t like.

4.8
Verified Homeowner
El Paso, on Dec 13, 2020

Sorry far so good

5.0
Verified Homeowner
El Paso, on Dec 04, 2020

Too many problems

3.0
Verified Homeowner
El Paso, on Dec 02, 2020

I have emailed them about some of the thing wrong with the house and need them fixed and nobody had brother to get back to me super upset and very disappointed

0.5
Verified Homeowner
El Paso, on Oct 15, 2020

Slow response to issues we have had with home. Having to argue back and forth about whose responsible for the fixes that need or needed to be done. Would have expected that this process would be smoother.

3.3
Verified Homeowner
El Paso, on Oct 05, 2020

The quallity and workmanship of the home is not what we expected. The person responsible for supervising the quality of the home is not doing his or her job. This is more like a Saratoga home. I truly wish the company president or vice president would come and inspect the quality of the home. This is not what I am used to from Desert View Homes. I own another Deset View home and the quality has really changed from what I was used to.

1.9
Verified Homeowner

MOST RECENT 15 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Jun 28, 2021

[Translated from ES] Quality in all the details of THE house !!

4.6
Verified Homeowner
El Paso, on Jun 28, 2021

The home had a couple issues electronically and we had a water leak in one of our bathrooms. However, desert view quickly resolved the issue and we are very satisfied with our home.

4.5
Verified Homeowner
El Paso, on May 11, 2021

I have been putting in items that need to be taken care of since we are coming up on a year in the home and I don’t get any confirmation that it’s submitted. I also sent an email to see if I can get some help and nothing back.

3.4
Verified Homeowner
El Paso, on May 07, 2021

A lot of problems

3.2
Verified Homeowner
El Paso, on Mar 30, 2021

Easy and friendly to deal with. Their warranty program was responsive and timely, even going so far as to fix a few things that weren't strictly covered under the warrenty. Very pleased with their customer service.

5.0
Verified Homeowner