Top Homebuilder Ratings & Reviews

Desert View Homes

Desert Sands

81 Homeowner Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Home Personalization Experience

4.5

Construction Experience

4.1

Customer Care Experience

4.7

Home Readiness

4.1

Installation & Workmanship

4.4

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Jan 20, 2022

Prompt response whenever I had small issues

4.8
Verified Homeowner
El Paso, TX, on Jan 05, 2023

Convenience

2.5
Verified Homeowner
El Paso, on Jan 21, 2023

Warrant and customer care have been excellent. My gripes are with quality of come.

5.0
Verified Homeowner
El Paso, on Dec 21, 2021

They are sure to follow up with customers to see if any problems exist to help solve the problems- That’s what I like

3.6
Verified Homeowner
El Paso, TX, on Dec 31, 2022

[Translated from ES] All. The process, the house, flexible.

5.0
Verified Homeowner
El Paso, on Jan 10, 2023

Takes long to complete work orders and alot of missing details around the house.

3.9
Verified Homeowner
El Paso, on Sep 21, 2021

Great experience, this is my second home built by [name removed] [name removed] [name removed]. Thank u

5.0
Verified Homeowner
El Paso, TX, on Nov 28, 2022

cheap stuff installed in house...i.e. door handles, inside doors, walls not even (wavy), back yard uneven/many rocks. water temp from showers not consistent between bathrooms.

4.3
Verified Homeowner
El Paso, on Jan 09, 2023

The garage door broke 2x times. Triple AAA contractor “fixed” the garage door but broke again after multiple use. Had to spend out of pocket money to hire a professional contractor outside of [name removed] [name removed] [name removed] circle.

1.0
Verified Homeowner
El Paso, on Sep 10, 2021

The total commitment of the Warranty Department to correct discrepancies, in a courteous, timely and professional manner.

4.1
Verified Homeowner
El Paso, on Oct 20, 2022

When it came to anything that was identified the [name removed] [name removed] team was able to assist and provide the additional support that we needed for our home.

4.9
Verified Homeowner
El Paso, TX, on Oct 30, 2022

I was very well pleased with everything about my experience from beginning to end.

5.0
Verified Homeowner
El Paso, on Aug 08, 2021

It would have been nice to have the backyard landscape done and rock wall higher.

4.3
Verified Homeowner
El Paso, TX, on Aug 18, 2022

In the end I liked how our home turned out, there wasn’t a lot of things that needed to be fixed for move in. Our Desert View representative, Lili, was very up front with everything and what we should expect and how the process would go. I disliked that it felt like it took a long time, and towards the end it seemed like move in was made longer then necessary because of red tape.

4.8
Verified Homeowner
El Paso, on Aug 28, 2022

Everything has been fine

3.9
Verified Homeowner
El Paso, on Jun 28, 2021

The home had a couple issues electronically and we had a water leak in one of our bathrooms. However, desert view quickly resolved the issue and we are very satisfied with our home.

4.5
Verified Homeowner
El Paso, TX, on Aug 04, 2022

Winfield Model When doing the walk through orientation, please do not start the sentence with “this is a perfect home built my imperfect men”. First few weeks of move in, there was a leak on the 1st floor ceiling, cause is unknown. Plumbers came and replaced the wax seals improperly for the toilet located in the master bedroom. Leak continues to happen until another plumber came by to inspect and replaced the wax seals again. However it continued to leak again. Finally, another plumber came and made a cut on the ceiling drywall exposing where the leak is coming from. Located at the pipe joints. This is a brand new home and contractors wants to perform repairs in a half XXXXX fashion way. Why can’t the problem be fixed the first time instead of wasting time for coming back multiple times? Homeowners have work too and can’t afford constantly leaving the job to go back home. I felt that I have to constantly monitor the contractor’s job because of their half XXXXX work previously.

4.4
Verified Homeowner
El Paso, on Aug 27, 2022

I never received a response regarding my 30 day warranty service request

0.5
Verified Homeowner
El Paso, on Jun 28, 2021

[Translated from ES] Quality in all the details of THE house !!

4.6
Verified Homeowner
El Paso, on Aug 04, 2022

Love everything about the warranty service/customer care experience

5.0
Verified Homeowner
Horizon City, TX, on Jul 21, 2022

The house seems rushed a lot of stuff is not leveled.. it was just a poor job honestly.

3.9
Verified Homeowner
El Paso, on May 11, 2021

I have been putting in items that need to be taken care of since we are coming up on a year in the home and I don’t get any confirmation that it’s submitted. I also sent an email to see if I can get some help and nothing back.

3.4
Verified Homeowner
El Paso, TX, on Jul 06, 2022

I felt the purchase experience was fine, my only negative observation is in regards to the quality of work (i.e. construction of the home).

4.3
Verified Homeowner
El Paso, on Aug 04, 2022

I like the responsiveness of the whole team.

4.7
Verified Homeowner
El Paso, on May 07, 2021

A lot of problems

3.2
Verified Homeowner
El Paso, on Jun 03, 2022

[Translated from ES] ALL VERY FRIENDLY, PRECISE IN THE REPAIR AND FAST.

5.0
Verified Homeowner
El Paso, TX, on May 30, 2022

The purchase experienced was the best quality of the process. It was a smooth transition and with lots of open communication despite being out of state during the process. The sales agent kept me inform and periodically sent updates which, as an out of state buyer you appreciate. The walk-through was also a good experience even via facetime as my realtor had to do that for us. I do like the flexibility from the staff. Jessica was so accommodating and was able to give us a second orientation once we arrived. The dislike is the quality of the craftsmanship. There are a lot of deficiencies that need to be addressed. Too many minor things that were overlooked and although we have a year of craftsmanship warranty, it seems like the finishing touches were rushed and are visible throughout the house.

4.5
Verified Homeowner
El Paso, on Mar 30, 2021

Easy and friendly to deal with. Their warranty program was responsive and timely, even going so far as to fix a few things that weren't strictly covered under the warrenty. Very pleased with their customer service.

5.0
Verified Homeowner
El Paso, on May 11, 2022

We were told someone would visit 2 weeks after closing to discuss any issues and we’re going on 6 months and have yet to get someone to come.

3.1
Verified Homeowner
El Paso, TX, on Apr 05, 2022

The process was great. Our Desert View representative Monique was great and kept us well informed throughout the process. However, the experience with prewire el paso was terrible. Also I felt, as we got close to closing, the process became rushed and it reflected in the home with simple things like cleaning residue from paint or grouting and corking the walls, floors and fixtures, etc. There should not have been that much paint on fixtures and I should not feel lumps or debris under my feet when I am walking on my carpet upstairs. This, in my opinion is a direct reflection of DV home's QA team if that's a thing.

4.4
Verified Homeowner
El Paso, on Mar 03, 2022

Often takes to much time to have someome come fix for warranty. Also if it envolves paint they never bring paint or wants to use what little I have for touch up.

3.5
Verified Homeowner
El Paso, TX, on Mar 21, 2022

The move in process was great. Everything went smoothly especially on the closing date. The only things we had to purchase which we hoped it was included with the house was the following; an extra shelf and/or clothes hanging bar for the laundry room was lacking and we had to purchase and install them. Also the backyard lacked privacy and we had buy a privacy fence for now. Eventually we will purchase an extension of the rock wall. Also the bedrooms lack ceiling fans and we're going to have to purchase and install those as well as a heating fans in the bathrooms. Or at least the master bedroom. Also the control panel for the heater/ac has the thermostat on the 1st floor. It tells us the temperature on the 1st floor but not the temperature upstair.. because of this it can be very hot upstairs when the heater is on while the temperature is ok downstairs.

5.0
Verified Homeowner
El Paso, on Feb 17, 2022

Warranty service/customer care teams are knowledgeable, courteous, and complete tasks quickly with minimal interference to my family's daily activities. I have received multiple calls and even a house visit to ensure that I understand how to properly take care of my new home. I feel like I could call [name removed] [name removed] and get whatever help or advice i needed about my home and would definitely recommend to anyone looking to purchase a house.

5.0
Verified Homeowner
El Paso, TX, on Feb 22, 2022

I loved the experience from the moment we walk through to see the model home to the moment we moved-in to our home. Everyone was has been very helpful and caring to our questions!

4.9
Verified Homeowner
El Paso, on Feb 14, 2022

[Translated from ES] That everything is covered

4.9
Verified Homeowner
El Paso, TX, on Feb 02, 2022

They kept pushing the completion date back and even when we got a promise date they were not able to meet that and had to move that as well. Then we asked for something to compensate us for it and got nothing

2.5
Verified Homeowner
El Paso, TX, on Dec 28, 2021

[Translated from ES] The whole process, I loved it, I am very grateful to God first and then to [name removed] [name removed] Homes.

4.9
Verified Homeowner
El Paso, on Jan 24, 2022

Warranty claims very responsive but slow to complete. 3-4 visits to verify same issue and take the same measurements. Finally arrive to do some jobs after taking off work and only one contractor shows and future appointments have to be made.

4.2
Verified Homeowner
El Paso, on Nov 03, 2021

They are excellent in their service.

4.5
Verified Homeowner
El Paso, TX, on Dec 26, 2021

I enjoyed every step of the purchase

5.0
Verified Homeowner
El Paso, on Oct 22, 2021

The warranty service / customer care has responded to all my requests very quickly and taking care of the issues. The only issue that has never been resolved was the fact that I can still smell burning wires in my bedroom.

4.7
Verified Homeowner
El Paso, TX, on Oct 28, 2021

Never kept a date that was promised and was set on a close date that didnt fit my schedule. Once agreed to closimg date the papers were still not ready and put me in a bind to leave last address in less time. Could not verify things to be fixed during walkthru and once closed Most things pointed out were not fixed and was told to file and have fixed. Desert view should also spray for bugs before closing, since houses are always open but lay nests and infestation insues later.

3.4
Verified Homeowner
El Paso, on Oct 08, 2021

Friendly staff. We had to call multiples times to get a service/warranty done. They kept saying they would return my calls, but I was the one having to call back multiple times to get something fixed

4.5
Verified Homeowner
El Paso, TX, on Oct 14, 2021

Everything went pretty smooth. Appraisal wait time was a bit lengthy.

4.9
Verified Homeowner
El Paso, on Aug 12, 2021

Quick repair of my issues

5.0
Verified Homeowner
El Paso, TX, on Jun 27, 2021

Lili Aleman. Amazing representative though out the whole process. To even include after closing and moving in.

5.0
Verified Homeowner
El Paso, TX, on Jun 23, 2021

Appliances identified as being included at the time the contract was signed was not delivered.

4.4
Verified Homeowner
El Paso, on Jun 25, 2021

I was extremely happy with how fast I was able to get help.

5.0
Verified Homeowner
El Paso, on Apr 21, 2021

great they get problems done quick . thanks

5.0
Verified Homeowner
El Paso, TX, on Jun 22, 2021

What I didn't like was there was no communication throughout the building of the home. There were things in the home that I requested to have corrected or fixed in the home and it wasn't. I was promised things prior to moving in that we're not received. Most of the outlets are crooked the faucet is cricket in this bathroom and there are tons of paint brush marks of different color paints on the walls. However everyone's very friendly, communicable and willing to assist when needed.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Jan 05, 2023

Convenience

2.5
Verified Homeowner
El Paso, TX, on Dec 31, 2022

[Translated from ES] All. The process, the house, flexible.

5.0
Verified Homeowner
El Paso, TX, on Nov 28, 2022

cheap stuff installed in house...i.e. door handles, inside doors, walls not even (wavy), back yard uneven/many rocks. water temp from showers not consistent between bathrooms.

4.3
Verified Homeowner
El Paso, TX, on Oct 30, 2022

I was very well pleased with everything about my experience from beginning to end.

5.0
Verified Homeowner
El Paso, TX, on Aug 18, 2022

In the end I liked how our home turned out, there wasn’t a lot of things that needed to be fixed for move in. Our Desert View representative, Lili, was very up front with everything and what we should expect and how the process would go. I disliked that it felt like it took a long time, and towards the end it seemed like move in was made longer then necessary because of red tape.

4.8
Verified Homeowner
El Paso, TX, on Aug 04, 2022

Winfield Model When doing the walk through orientation, please do not start the sentence with “this is a perfect home built my imperfect men”. First few weeks of move in, there was a leak on the 1st floor ceiling, cause is unknown. Plumbers came and replaced the wax seals improperly for the toilet located in the master bedroom. Leak continues to happen until another plumber came by to inspect and replaced the wax seals again. However it continued to leak again. Finally, another plumber came and made a cut on the ceiling drywall exposing where the leak is coming from. Located at the pipe joints. This is a brand new home and contractors wants to perform repairs in a half XXXXX fashion way. Why can’t the problem be fixed the first time instead of wasting time for coming back multiple times? Homeowners have work too and can’t afford constantly leaving the job to go back home. I felt that I have to constantly monitor the contractor’s job because of their half XXXXX work previously.

4.4
Verified Homeowner
Horizon City, TX, on Jul 21, 2022

The house seems rushed a lot of stuff is not leveled.. it was just a poor job honestly.

3.9
Verified Homeowner
El Paso, TX, on Jul 06, 2022

I felt the purchase experience was fine, my only negative observation is in regards to the quality of work (i.e. construction of the home).

4.3
Verified Homeowner
El Paso, TX, on May 30, 2022

The purchase experienced was the best quality of the process. It was a smooth transition and with lots of open communication despite being out of state during the process. The sales agent kept me inform and periodically sent updates which, as an out of state buyer you appreciate. The walk-through was also a good experience even via facetime as my realtor had to do that for us. I do like the flexibility from the staff. Jessica was so accommodating and was able to give us a second orientation once we arrived. The dislike is the quality of the craftsmanship. There are a lot of deficiencies that need to be addressed. Too many minor things that were overlooked and although we have a year of craftsmanship warranty, it seems like the finishing touches were rushed and are visible throughout the house.

4.5
Verified Homeowner
El Paso, TX, on Apr 05, 2022

The process was great. Our Desert View representative Monique was great and kept us well informed throughout the process. However, the experience with prewire el paso was terrible. Also I felt, as we got close to closing, the process became rushed and it reflected in the home with simple things like cleaning residue from paint or grouting and corking the walls, floors and fixtures, etc. There should not have been that much paint on fixtures and I should not feel lumps or debris under my feet when I am walking on my carpet upstairs. This, in my opinion is a direct reflection of DV home's QA team if that's a thing.

4.4
Verified Homeowner
El Paso, TX, on Mar 21, 2022

The move in process was great. Everything went smoothly especially on the closing date. The only things we had to purchase which we hoped it was included with the house was the following; an extra shelf and/or clothes hanging bar for the laundry room was lacking and we had to purchase and install them. Also the backyard lacked privacy and we had buy a privacy fence for now. Eventually we will purchase an extension of the rock wall. Also the bedrooms lack ceiling fans and we're going to have to purchase and install those as well as a heating fans in the bathrooms. Or at least the master bedroom. Also the control panel for the heater/ac has the thermostat on the 1st floor. It tells us the temperature on the 1st floor but not the temperature upstair.. because of this it can be very hot upstairs when the heater is on while the temperature is ok downstairs.

5.0
Verified Homeowner
El Paso, TX, on Feb 22, 2022

I loved the experience from the moment we walk through to see the model home to the moment we moved-in to our home. Everyone was has been very helpful and caring to our questions!

4.9
Verified Homeowner
El Paso, TX, on Feb 02, 2022

They kept pushing the completion date back and even when we got a promise date they were not able to meet that and had to move that as well. Then we asked for something to compensate us for it and got nothing

2.5
Verified Homeowner
El Paso, TX, on Dec 28, 2021

[Translated from ES] The whole process, I loved it, I am very grateful to God first and then to [name removed] [name removed] Homes.

4.9
Verified Homeowner
El Paso, TX, on Dec 26, 2021

I enjoyed every step of the purchase

5.0
Verified Homeowner
El Paso, TX, on Oct 28, 2021

Never kept a date that was promised and was set on a close date that didnt fit my schedule. Once agreed to closimg date the papers were still not ready and put me in a bind to leave last address in less time. Could not verify things to be fixed during walkthru and once closed Most things pointed out were not fixed and was told to file and have fixed. Desert view should also spray for bugs before closing, since houses are always open but lay nests and infestation insues later.

3.4
Verified Homeowner
El Paso, TX, on Oct 14, 2021

Everything went pretty smooth. Appraisal wait time was a bit lengthy.

4.9
Verified Homeowner
El Paso, TX, on Jun 27, 2021

Lili Aleman. Amazing representative though out the whole process. To even include after closing and moving in.

5.0
Verified Homeowner
El Paso, TX, on Jun 23, 2021

Appliances identified as being included at the time the contract was signed was not delivered.

4.4
Verified Homeowner
El Paso, TX, on Jun 22, 2021

What I didn't like was there was no communication throughout the building of the home. There were things in the home that I requested to have corrected or fixed in the home and it wasn't. I was promised things prior to moving in that we're not received. Most of the outlets are crooked the faucet is cricket in this bathroom and there are tons of paint brush marks of different color paints on the walls. However everyone's very friendly, communicable and willing to assist when needed.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Jan 21, 2023

Warrant and customer care have been excellent. My gripes are with quality of come.

5.0
Verified Homeowner
El Paso, on Jan 10, 2023

Takes long to complete work orders and alot of missing details around the house.

3.9
Verified Homeowner
El Paso, on Jan 09, 2023

The garage door broke 2x times. Triple AAA contractor “fixed” the garage door but broke again after multiple use. Had to spend out of pocket money to hire a professional contractor outside of [name removed] [name removed] [name removed] circle.

1.0
Verified Homeowner
El Paso, on Oct 20, 2022

When it came to anything that was identified the [name removed] [name removed] team was able to assist and provide the additional support that we needed for our home.

4.9
Verified Homeowner
El Paso, on Aug 28, 2022

Everything has been fine

3.9
Verified Homeowner
El Paso, on Aug 27, 2022

I never received a response regarding my 30 day warranty service request

0.5
Verified Homeowner
El Paso, on Aug 04, 2022

Love everything about the warranty service/customer care experience

5.0
Verified Homeowner
El Paso, on Aug 04, 2022

I like the responsiveness of the whole team.

4.7
Verified Homeowner
El Paso, on Jun 03, 2022

[Translated from ES] ALL VERY FRIENDLY, PRECISE IN THE REPAIR AND FAST.

5.0
Verified Homeowner
El Paso, on May 11, 2022

We were told someone would visit 2 weeks after closing to discuss any issues and we’re going on 6 months and have yet to get someone to come.

3.1
Verified Homeowner
El Paso, on Mar 03, 2022

Often takes to much time to have someome come fix for warranty. Also if it envolves paint they never bring paint or wants to use what little I have for touch up.

3.5
Verified Homeowner
El Paso, on Feb 17, 2022

Warranty service/customer care teams are knowledgeable, courteous, and complete tasks quickly with minimal interference to my family's daily activities. I have received multiple calls and even a house visit to ensure that I understand how to properly take care of my new home. I feel like I could call [name removed] [name removed] and get whatever help or advice i needed about my home and would definitely recommend to anyone looking to purchase a house.

5.0
Verified Homeowner
El Paso, on Feb 14, 2022

[Translated from ES] That everything is covered

4.9
Verified Homeowner
El Paso, on Jan 24, 2022

Warranty claims very responsive but slow to complete. 3-4 visits to verify same issue and take the same measurements. Finally arrive to do some jobs after taking off work and only one contractor shows and future appointments have to be made.

4.2
Verified Homeowner
El Paso, on Nov 03, 2021

They are excellent in their service.

4.5
Verified Homeowner
El Paso, on Oct 22, 2021

The warranty service / customer care has responded to all my requests very quickly and taking care of the issues. The only issue that has never been resolved was the fact that I can still smell burning wires in my bedroom.

4.7
Verified Homeowner
El Paso, on Oct 08, 2021

Friendly staff. We had to call multiples times to get a service/warranty done. They kept saying they would return my calls, but I was the one having to call back multiple times to get something fixed

4.5
Verified Homeowner
El Paso, on Aug 12, 2021

Quick repair of my issues

5.0
Verified Homeowner
El Paso, on Jun 25, 2021

I was extremely happy with how fast I was able to get help.

5.0
Verified Homeowner
El Paso, on Apr 21, 2021

great they get problems done quick . thanks

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Jan 20, 2022

Prompt response whenever I had small issues

4.8
Verified Homeowner
El Paso, on Dec 21, 2021

They are sure to follow up with customers to see if any problems exist to help solve the problems- That’s what I like

3.6
Verified Homeowner
El Paso, on Sep 21, 2021

Great experience, this is my second home built by [name removed] [name removed] [name removed]. Thank u

5.0
Verified Homeowner
El Paso, on Sep 10, 2021

The total commitment of the Warranty Department to correct discrepancies, in a courteous, timely and professional manner.

4.1
Verified Homeowner
El Paso, on Aug 08, 2021

It would have been nice to have the backyard landscape done and rock wall higher.

4.3
Verified Homeowner
El Paso, on Jun 28, 2021

The home had a couple issues electronically and we had a water leak in one of our bathrooms. However, desert view quickly resolved the issue and we are very satisfied with our home.

4.5
Verified Homeowner
El Paso, on Jun 28, 2021

[Translated from ES] Quality in all the details of THE house !!

4.6
Verified Homeowner
El Paso, on May 11, 2021

I have been putting in items that need to be taken care of since we are coming up on a year in the home and I don’t get any confirmation that it’s submitted. I also sent an email to see if I can get some help and nothing back.

3.4
Verified Homeowner
El Paso, on May 07, 2021

A lot of problems

3.2
Verified Homeowner
El Paso, on Mar 30, 2021

Easy and friendly to deal with. Their warranty program was responsive and timely, even going so far as to fix a few things that weren't strictly covered under the warrenty. Very pleased with their customer service.

5.0
Verified Homeowner