Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
El Paso, TX, on Nov 08, 2023
[name removed] was great very knowledgeable. Then as time went on and as I got closer to the end I felt like I was bothering individuals when I had guestions. When I paid for my house I was no longer important to upper management. [name removed] one of the workers was very helpful [name removed] was great
El Paso, on Mar 29, 2024
I have stay home 3 times and they still have not finished the simple issues
El Paso, on Jun 09, 2024
Like: kitchen features. Dislike: TP holders and towel holders get loose easily.
El Paso, TX, on Sep 04, 2023
I was promised that the home would be complete in May but then it was delayed until mid July. Also was told the master bath would have the bathtub and shower option but it did not. Then just trying to get the signing date moved by one day was like pulling teeth.
El Paso, on Mar 19, 2024
I like the warranty service. It’s the people in the office who are very unprofessional. They are Rude and arrogant
El Paso, on Mar 08, 2024
Poor customer service, poor quality of work, lack of effort.
El Paso, on May 13, 2024
Many questions not answered. Someone recaulked a small part in my standup shower and the information I received seemed not good for me to buy a new house. I asked the man to help me with setting up my automatic draining system and he said he did not want to because he didnt want to be responsible if he messes it up. The first time one of those foreman came to my house he was happy to help. Not the last guy. Also, some of my neighbors have talked to me about all the warranties and they say that [name removed] View will only say no to helping. They say you guys find a bunch of loopholes to fix things that need to be fixed before the year ends.
El Paso, TX, on Aug 07, 2023
Pros: house was done on time with relatively no issues. Professional staff. Nice home, reasonably priced in a nice neighborhood. Cons: Rock wall fence is four feet which does not permit privacy. Very difficult process to raise a wall. Requires approval from each neighbor, the builder's rock wall contractor does the work as well. All this before trying to landscape the back yard due to strict warranty constraints. This is why most people spend more money on a more temporary wood or iron privacy fence.
El Paso, on Mar 14, 2024
Everyone was very helpful, we are very very happy with our home. Thank you for pushing us to get it right away!
El Paso, TX, on Jun 29, 2023
I loved the overall cleanliness of the house, the smell of a new house. the appliances, the orientation, and a lots of others thinks. The plants on the front Yard are dying (at least one of them), the master bedroom closet didn't have any electrical outlet and the bathroom toilet paper holder seems to have been mounted on the wrong place.
El Paso, on Dec 04, 2023
It would be nice if they can keep in touch with us more as a 1 on 1 basis, rather than just sending general emails. It seems like they want just your money and no commitments or follow ups after that. Till they sell the house they are nice, once they get their money, you are a stranger to them. Just because there is no record of something, there is NO HUMAN aspect of genuinely helping the home owner or at least trying to help. Let it be a 1st time Home Buyer or a Home buyer who has multiple properties, they should still extend the same curtosy to all.
El Paso, on Feb 07, 2024
The quality of repair work done in June 2023 prior to closing wasn't great and has made me hesitant to make any warranty claims. I had a warranty repair scheduled for 2/7/24 at 10:30AM and nobody showed up or called to notify me that nobody was coming. My warranty experience has been very poor.
El Paso, TX, on May 21, 2023
Everyone was very communicative and professional. Smooth process.
El Paso, on Oct 31, 2023
I can hear the pigeons walking in my roof. You can here down stair what is said ups stairs. The insulation is bad. The cofactor that is only one air conditioning units for the whole house. Keep the house cold up and hot down. I had issues with all the bathroom causing water damage. I cannot complain about [name removed] and his team. They went out and fix it promptly… however no one wants to have water damage in a brand new home.
El Paso, on Jan 03, 2024
The caulking in my shower needs to be re caulked. Also, my garage door doesnt work. I have issues with garage door. Lastly, I am not sure who is supposed to manage and care for the trees on the side of my house on the sidewalk. No one has been able to tell me who is in charge of them.
El Paso, TX, on May 05, 2023
Everyone responded well, a bit of confusion at first but rapidly addressed. Excellent customer service by everyone, every time.
El Paso, on Dec 11, 2023
Their ability to resolve issues as they are presented.
El Paso, on Feb 13, 2023
Liked the quality of home. Disliked the warranty repair service.
El Paso, TX, on Feb 27, 2023
I liked everything from contract through move in. It was very smooth, easy and quick. Everyone answered any questions I had and was willing to assist. The only issue I had was I was a mixup with the home keys which was quickly solved.
El Paso, on Dec 21, 2021
They are sure to follow up with customers to see if any problems exist to help solve the problems- That’s what I like
El Paso, TX, on Feb 23, 2023
The experience itself was great, the people involved were great. Some things in the home seemed rushed and with not enough attention.
El Paso, on Sep 21, 2021
Great experience, this is my second home built by [name removed] [name removed] [name removed]. Thank u
El Paso, TX, on Feb 19, 2023
Good presentations great comunication [name removed] made us feel welcoming like home always answered our calls answered every question we had. [name removed] and [name removed] also answered phone calls when we had an emergency
El Paso, on Sep 10, 2021
The total commitment of the Warranty Department to correct discrepancies, in a courteous, timely and professional manner.
El Paso, on Jan 21, 2023
Warrant and customer care have been excellent. My gripes are with quality of come.
El Paso, on Aug 08, 2021
It would have been nice to have the backyard landscape done and rock wall higher.
El Paso, TX, on Dec 31, 2022
[Translated from ES] All. The process, the house, flexible.
El Paso, on Jan 10, 2023
Takes long to complete work orders and alot of missing details around the house.
El Paso, on Jun 28, 2021
[Translated from ES] Quality in all the details of THE house !!
El Paso, TX, on Nov 28, 2022
cheap stuff installed in house...i.e. door handles, inside doors, walls not even (wavy), back yard uneven/many rocks. water temp from showers not consistent between bathrooms.
El Paso, on Jan 09, 2023
The garage door broke 2x times. Triple AAA contractor “fixed” the garage door but broke again after multiple use. Had to spend out of pocket money to hire a professional contractor outside of [name removed] [name removed] [name removed] circle.
El Paso, on Jun 28, 2021
The home had a couple issues electronically and we had a water leak in one of our bathrooms. However, desert view quickly resolved the issue and we are very satisfied with our home.
El Paso, on Oct 20, 2022
When it came to anything that was identified the [name removed] [name removed] team was able to assist and provide the additional support that we needed for our home.
El Paso, TX, on Oct 30, 2022
I was very well pleased with everything about my experience from beginning to end.
El Paso, on May 11, 2021
I have been putting in items that need to be taken care of since we are coming up on a year in the home and I don’t get any confirmation that it’s submitted. I also sent an email to see if I can get some help and nothing back.
El Paso, TX, on Aug 18, 2022
In the end I liked how our home turned out, there wasn’t a lot of things that needed to be fixed for move in. Our Desert View representative, Lili, was very up front with everything and what we should expect and how the process would go. I disliked that it felt like it took a long time, and towards the end it seemed like move in was made longer then necessary because of red tape.
El Paso, TX, on Aug 04, 2022
Winfield Model When doing the walk through orientation, please do not start the sentence with “this is a perfect home built my imperfect men”. First few weeks of move in, there was a leak on the 1st floor ceiling, cause is unknown. Plumbers came and replaced the wax seals improperly for the toilet located in the master bedroom. Leak continues to happen until another plumber came by to inspect and replaced the wax seals again. However it continued to leak again. Finally, another plumber came and made a cut on the ceiling drywall exposing where the leak is coming from. Located at the pipe joints. This is a brand new home and contractors wants to perform repairs in a half XXXXX fashion way. Why can’t the problem be fixed the first time instead of wasting time for coming back multiple times? Homeowners have work too and can’t afford constantly leaving the job to go back home. I felt that I have to constantly monitor the contractor’s job because of their half XXXXX work previously.
El Paso, on Aug 27, 2022
I never received a response regarding my 30 day warranty service request
El Paso, on Mar 30, 2021
Easy and friendly to deal with. Their warranty program was responsive and timely, even going so far as to fix a few things that weren't strictly covered under the warrenty. Very pleased with their customer service.
Horizon City, TX, on Jul 21, 2022
The house seems rushed a lot of stuff is not leveled.. it was just a poor job honestly.
El Paso, TX, on Jul 06, 2022
I felt the purchase experience was fine, my only negative observation is in regards to the quality of work (i.e. construction of the home).
El Paso, on Aug 04, 2022
Love everything about the warranty service/customer care experience
El Paso, on Jun 03, 2022
[Translated from ES] ALL VERY FRIENDLY, PRECISE IN THE REPAIR AND FAST.
El Paso, TX, on May 30, 2022
The purchase experienced was the best quality of the process. It was a smooth transition and with lots of open communication despite being out of state during the process. The sales agent kept me inform and periodically sent updates which, as an out of state buyer you appreciate. The walk-through was also a good experience even via facetime as my realtor had to do that for us. I do like the flexibility from the staff. Jessica was so accommodating and was able to give us a second orientation once we arrived. The dislike is the quality of the craftsmanship. There are a lot of deficiencies that need to be addressed. Too many minor things that were overlooked and although we have a year of craftsmanship warranty, it seems like the finishing touches were rushed and are visible throughout the house.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, TX, on Nov 08, 2023
[name removed] was great very knowledgeable. Then as time went on and as I got closer to the end I felt like I was bothering individuals when I had guestions. When I paid for my house I was no longer important to upper management. [name removed] one of the workers was very helpful [name removed] was great
El Paso, TX, on Sep 04, 2023
I was promised that the home would be complete in May but then it was delayed until mid July. Also was told the master bath would have the bathtub and shower option but it did not. Then just trying to get the signing date moved by one day was like pulling teeth.
El Paso, TX, on Aug 07, 2023
Pros: house was done on time with relatively no issues. Professional staff. Nice home, reasonably priced in a nice neighborhood. Cons: Rock wall fence is four feet which does not permit privacy. Very difficult process to raise a wall. Requires approval from each neighbor, the builder's rock wall contractor does the work as well. All this before trying to landscape the back yard due to strict warranty constraints. This is why most people spend more money on a more temporary wood or iron privacy fence.
El Paso, TX, on Jun 29, 2023
I loved the overall cleanliness of the house, the smell of a new house. the appliances, the orientation, and a lots of others thinks. The plants on the front Yard are dying (at least one of them), the master bedroom closet didn't have any electrical outlet and the bathroom toilet paper holder seems to have been mounted on the wrong place.
El Paso, TX, on May 21, 2023
Everyone was very communicative and professional. Smooth process.
El Paso, TX, on May 05, 2023
Everyone responded well, a bit of confusion at first but rapidly addressed. Excellent customer service by everyone, every time.
El Paso, TX, on Feb 27, 2023
I liked everything from contract through move in. It was very smooth, easy and quick. Everyone answered any questions I had and was willing to assist. The only issue I had was I was a mixup with the home keys which was quickly solved.
El Paso, TX, on Feb 23, 2023
The experience itself was great, the people involved were great. Some things in the home seemed rushed and with not enough attention.
El Paso, TX, on Feb 19, 2023
Good presentations great comunication [name removed] made us feel welcoming like home always answered our calls answered every question we had. [name removed] and [name removed] also answered phone calls when we had an emergency
El Paso, TX, on Dec 31, 2022
[Translated from ES] All. The process, the house, flexible.
El Paso, TX, on Nov 28, 2022
cheap stuff installed in house...i.e. door handles, inside doors, walls not even (wavy), back yard uneven/many rocks. water temp from showers not consistent between bathrooms.
El Paso, TX, on Oct 30, 2022
I was very well pleased with everything about my experience from beginning to end.
El Paso, TX, on Aug 18, 2022
In the end I liked how our home turned out, there wasn’t a lot of things that needed to be fixed for move in. Our Desert View representative, Lili, was very up front with everything and what we should expect and how the process would go. I disliked that it felt like it took a long time, and towards the end it seemed like move in was made longer then necessary because of red tape.
El Paso, TX, on Aug 04, 2022
Winfield Model When doing the walk through orientation, please do not start the sentence with “this is a perfect home built my imperfect men”. First few weeks of move in, there was a leak on the 1st floor ceiling, cause is unknown. Plumbers came and replaced the wax seals improperly for the toilet located in the master bedroom. Leak continues to happen until another plumber came by to inspect and replaced the wax seals again. However it continued to leak again. Finally, another plumber came and made a cut on the ceiling drywall exposing where the leak is coming from. Located at the pipe joints. This is a brand new home and contractors wants to perform repairs in a half XXXXX fashion way. Why can’t the problem be fixed the first time instead of wasting time for coming back multiple times? Homeowners have work too and can’t afford constantly leaving the job to go back home. I felt that I have to constantly monitor the contractor’s job because of their half XXXXX work previously.
Horizon City, TX, on Jul 21, 2022
The house seems rushed a lot of stuff is not leveled.. it was just a poor job honestly.
El Paso, TX, on Jul 06, 2022
I felt the purchase experience was fine, my only negative observation is in regards to the quality of work (i.e. construction of the home).
El Paso, TX, on May 30, 2022
The purchase experienced was the best quality of the process. It was a smooth transition and with lots of open communication despite being out of state during the process. The sales agent kept me inform and periodically sent updates which, as an out of state buyer you appreciate. The walk-through was also a good experience even via facetime as my realtor had to do that for us. I do like the flexibility from the staff. Jessica was so accommodating and was able to give us a second orientation once we arrived. The dislike is the quality of the craftsmanship. There are a lot of deficiencies that need to be addressed. Too many minor things that were overlooked and although we have a year of craftsmanship warranty, it seems like the finishing touches were rushed and are visible throughout the house.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, on Mar 29, 2024
I have stay home 3 times and they still have not finished the simple issues
El Paso, on Mar 19, 2024
I like the warranty service. It’s the people in the office who are very unprofessional. They are Rude and arrogant
El Paso, on Mar 08, 2024
Poor customer service, poor quality of work, lack of effort.
El Paso, on Feb 07, 2024
The quality of repair work done in June 2023 prior to closing wasn't great and has made me hesitant to make any warranty claims. I had a warranty repair scheduled for 2/7/24 at 10:30AM and nobody showed up or called to notify me that nobody was coming. My warranty experience has been very poor.
El Paso, on Jan 03, 2024
The caulking in my shower needs to be re caulked. Also, my garage door doesnt work. I have issues with garage door. Lastly, I am not sure who is supposed to manage and care for the trees on the side of my house on the sidewalk. No one has been able to tell me who is in charge of them.
El Paso, on Dec 11, 2023
Their ability to resolve issues as they are presented.
El Paso, on Jan 21, 2023
Warrant and customer care have been excellent. My gripes are with quality of come.
El Paso, on Jan 10, 2023
Takes long to complete work orders and alot of missing details around the house.
El Paso, on Jan 09, 2023
The garage door broke 2x times. Triple AAA contractor “fixed” the garage door but broke again after multiple use. Had to spend out of pocket money to hire a professional contractor outside of [name removed] [name removed] [name removed] circle.
El Paso, on Oct 20, 2022
When it came to anything that was identified the [name removed] [name removed] team was able to assist and provide the additional support that we needed for our home.
El Paso, on Aug 27, 2022
I never received a response regarding my 30 day warranty service request
El Paso, on Aug 04, 2022
Love everything about the warranty service/customer care experience
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, on Jun 09, 2024
Like: kitchen features. Dislike: TP holders and towel holders get loose easily.
El Paso, on May 13, 2024
Many questions not answered. Someone recaulked a small part in my standup shower and the information I received seemed not good for me to buy a new house. I asked the man to help me with setting up my automatic draining system and he said he did not want to because he didnt want to be responsible if he messes it up. The first time one of those foreman came to my house he was happy to help. Not the last guy. Also, some of my neighbors have talked to me about all the warranties and they say that [name removed] View will only say no to helping. They say you guys find a bunch of loopholes to fix things that need to be fixed before the year ends.
El Paso, on Mar 14, 2024
Everyone was very helpful, we are very very happy with our home. Thank you for pushing us to get it right away!
El Paso, on Dec 04, 2023
It would be nice if they can keep in touch with us more as a 1 on 1 basis, rather than just sending general emails. It seems like they want just your money and no commitments or follow ups after that. Till they sell the house they are nice, once they get their money, you are a stranger to them. Just because there is no record of something, there is NO HUMAN aspect of genuinely helping the home owner or at least trying to help. Let it be a 1st time Home Buyer or a Home buyer who has multiple properties, they should still extend the same curtosy to all.
El Paso, on Oct 31, 2023
I can hear the pigeons walking in my roof. You can here down stair what is said ups stairs. The insulation is bad. The cofactor that is only one air conditioning units for the whole house. Keep the house cold up and hot down. I had issues with all the bathroom causing water damage. I cannot complain about [name removed] and his team. They went out and fix it promptly… however no one wants to have water damage in a brand new home.
El Paso, on Feb 13, 2023
Liked the quality of home. Disliked the warranty repair service.
El Paso, on Dec 21, 2021
They are sure to follow up with customers to see if any problems exist to help solve the problems- That’s what I like
El Paso, on Sep 21, 2021
Great experience, this is my second home built by [name removed] [name removed] [name removed]. Thank u
El Paso, on Sep 10, 2021
The total commitment of the Warranty Department to correct discrepancies, in a courteous, timely and professional manner.
El Paso, on Aug 08, 2021
It would have been nice to have the backyard landscape done and rock wall higher.
El Paso, on Jun 28, 2021
[Translated from ES] Quality in all the details of THE house !!
El Paso, on Jun 28, 2021
The home had a couple issues electronically and we had a water leak in one of our bathrooms. However, desert view quickly resolved the issue and we are very satisfied with our home.
El Paso, on May 11, 2021
I have been putting in items that need to be taken care of since we are coming up on a year in the home and I don’t get any confirmation that it’s submitted. I also sent an email to see if I can get some help and nothing back.