Homebuilder Ratings & Reviews

Desert View Homes

Desert View Homes - El Paso

210 Homeowner Reviews
Feb 2020 - Aug 2020

Overall Satisfaction

4.2
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Desert View Homes - El Paso Communities Map

 

Community Satisfaction Ratings

Builder Profile

Founded in 1990 by Randy O’Leary, Desert View Homes (named one of the most affordable new home builders in the United States) specializes in affordable new homes in El Paso, Las Cruces, Colorado Springs, Northern Colorado, and San Antonio.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Desert View Homes - El Paso
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Aug 08, 2020

The purchase experience was absolutely great. Everyone was extremely nice and very polite.

5.0
Verified Homeowner
El Paso, TX, on Aug 06, 2020

No communication with seller ,lots of issues with house and didn't get incentive money

2.1
Verified Homeowner
El Paso, TX, on Aug 06, 2020

In short words it has been an experience that has been unprofessional with lack of customer minded service.

2.0
Verified Homeowner
El Paso, TX, on Jul 31, 2020

The availability of the [name removed] View reps was great. Always kept us up to date with pictures

4.3
Verified Homeowner
El Paso, TX, on Jul 31, 2020

Everything thats was told to us was accurate and desert view followed through with every single detail .

4.6
Verified Homeowner
El Paso, TX, on Jul 26, 2020

Before I moved in There was one month delay and this was not told to me on time. I am just informed 4 days earlier than the first given closing date. First I am told that I am going to move to the house on the 14th of May. I got a text message that the house will be ready on the 20th of June. and this was told to me on the 10th of May which was 4 days earlier. I really had a difficult time. Because I had to leave my previous house the end of May. I moved my house to a storage and I rented an Airbnb house for 20 days. I think the experience I had with the desert view was the worst experience in my life and I found it really unprofessional.

3.5
Verified Homeowner
El Paso, TX, on Jul 26, 2020

I like me experience

5.0
Verified Homeowner
Horizon City, TX, on Jul 21, 2020

I like everything

5.0
Verified Homeowner
Horizon City, TX, on Jul 13, 2020

Time to complete the home. From when I signed to purchase.

4.9
Verified Homeowner
Horizon City, TX, on Jul 10, 2020

My DVH agent [name removed] made some promises that he later went back on. I was far too deep into the process to pull out but it definately broke my trust in DVH.

3.0
Verified Homeowner
El Paso, TX, on Jun 30, 2020

The careless act of home don't being done on time, and the way the sales rep tried to tell me how to do certain cut backs to be able to afford a monthly mortgage.

2.7
Verified Homeowner
El Paso, TX, on Jun 29, 2020

Poor workmanship, very little attention to detail.

2.5
Verified Homeowner
Horizon City, TX, on Jun 29, 2020

I did not have a good experience. From the time my house was going to be built until the end. The house took longer to be built then what I was told. When it was time for me to move in there was always some kind of delay. I felt like I was never going to be moved in because delay after delay. The signing process was fast and easy but I was and am still missing the home owners manual and when I told you that I was missing the manual it seemed like they didn’t believe me and said they should have gave it to me at signing when I know I didn’t and still do not have it. Overall it was not a Good experience. I liked the home because it had the things I wanted on my checklist as far as what I needed for my home and that’s why I didn’t back out from the deal but if I would have found another home before I signed I would have gone elsewhere but I had a certain time frame to move out.

2.3
Verified Homeowner
Horizon City, TX, on Jun 28, 2020

The process was very easy i was living in an apartment so my lease was going to end April I got a 1 month extension was expecting to move the middle of May as told but got dragged out till the end but I understand with the covid situation I love the home and was no major problems with it and just a few things here and there that got fixed I like the neighborhood

4.9
Verified Homeowner
El Paso, TX, on Jun 26, 2020

You where the first company that offered to help me fix my credit problems before buying a home. Finding me the right bank and the right agent. thank you

4.6
Verified Homeowner
El Paso, TX, on Jun 26, 2020

I loved that during the entire process my agent, [name removed], was always taking care about everything He was excellent!

4.9
Verified Homeowner
Horizon City, TX, on Jun 24, 2020

[Translated from ES] One of the cabinet doors was bad, some walls have some flaws, but what worries me the most is the stone fence that is falling. I wanted to buy a new house to avoid any kind of problem, but too soon defects came out, I have more than one month I reported it and they have not helped me in anything lousy service

4.7
Verified Homeowner
El Paso, TX, on Jun 23, 2020

The [name removed] View team was easy to work with and responded to questions or issues immediately.

4.9
Verified Homeowner
El Paso, TX, on Jun 14, 2020

Closing date and getting the keys to our home

4.4
Verified Homeowner
Horizon City, TX, on Jun 01, 2020

[Translated from ES] This detailed and quality

4.8
Verified Homeowner