Homebuilder Ratings & Reviews

Desert View Homes

Desert View Homes - El Paso

596 Homeowner Reviews
Nov 2023 - May 2025

Desert View Homes

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Desert View Homes - El Paso Communities Map

 

Community Satisfaction Ratings

Builder Profile

Desert View Homes logo
For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Desert View Homes - El Paso
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on May 10, 2025

The staff personnel is overall friendly and very helpful and responsive. I really appreciate that gesture.

4.0
Verified Homeowner
El Paso, TX, on May 02, 2025

I enjoyed being kept up to date during the home building process and having weekly pictures of the house throughout the building stages. [name removed] and [name removed] were amazing with their customer service!

5.0
Verified Homeowner
El Paso, TX, on May 02, 2025

I really liked how everyone went above and beyond to help me.

5.0
Verified Homeowner
El Paso, TX, on Apr 28, 2025

I loved how nice and polite the staff were during the process. They guided me through the process with ease and let me know to how to contact them if I had any additional questions and concerns. They excelled at customer service.

4.9
Verified Homeowner
El Paso, TX, on Apr 27, 2025

[Translated from ES] The kindness and commitment towards me

5.0
Verified Homeowner
Horizon City, TX, on Apr 25, 2025

I loved the process, the team was very nice to me every step of the way and they did everything right to make my dream come true

5.0
Verified Homeowner
Horizon City, TX, on Apr 16, 2025

Quick and easy process. Everyone was on it. Thankyou so much. I had a very good experience with the team.

5.0
Verified Homeowner
Horizon City, TX, on Apr 06, 2025

[Translated from ES] The attention and all the help from the people who make up Desert [name removed] Homes

5.0
Verified Homeowner
El Paso, TX, on Mar 29, 2025

I was promised that we would be called in to see step by step progress and that didn’t happen. Other than that everything was great.

4.0
Verified Homeowner
Horizon City, TX, on Mar 26, 2025

I like the customer service team that gave us a peace of mind

3.7
Verified Homeowner
Horizon City, TX, on Mar 20, 2025

We worked with [name removed] and he made the process super easy and was always there to answer any questions or concerns.

4.3
Verified Homeowner
Horizon City, TX, on Mar 20, 2025

[name removed] always believed on helping us since day one when we showed up to model home.

5.0
Verified Homeowner
El Paso, TX, on Mar 15, 2025

The quality of the home is beyond compare to any other builder.

5.0
Verified Homeowner
El Paso, TX, on Mar 12, 2025

My wife messaged him when I was in the field about a maintenance request, and he was very quick to get back to her and help her get the help she needed with the home.

5.0
Verified Homeowner
El Paso, TX, on Mar 11, 2025

This is my second time having a Desert [name removed] home. I took the first one in 2017 with which I had no problem and in general it was a good experience; with this new house it was the opposite. When the contract was made Desert [name removed] vendor told me that the selection of colors of the house was already there, the cabinets had to be gray (there was extra charge for the color), when I saw the house I noticed that the color of the cabinets are almost black (very different from the color they had told me and of which I have a photo), I asked if they be painted to gray and the response of Desert [name removed] was no, that they were NOT going to paint them gray since it was going to be very expensive and that it was cheaper just to return me the money, I got upset and commented that if they will not paint them I would paint them and I asked if there could be any compensation which they denied me and they only returned the $1400 (I visualized myself in the house with gray cabinets and buying decorations that matched the cabinets). Then on the first walkthrough We noticed some of the tiles were very uneven, when walking on them the floor felt uneven making it uncomfortable to walk, I told the technician who gave the orientation and he only said that he was going to put the note to verify “All floor” because he did not have enough "dots" to put on everything that was poorly placed. We saw many paint details and damaged bedroom doors and closets. On the second walkthrough we saw that the paint and door details were fixed, only the floor was not fixed, Desert [name removed] technician told me that it was OK and within standards and tolerances, I don't know what those tolerances are, only what I know is that it feels too uneven when walking and my fear is that my 2 year old is going to trip and fall due to the tiles and I inform Desert view staff about this on several occasions and they did nothing. On the second walkthrough, I didn't want to sign the sheet because the floor wasn't fixed but the staff told me that I had to sign or the house wouldn't be sold to me. The first time that I entered the house after the closing there were electricity problems, and some other details. [name removed] came personally to check the floor and told me if it was bad (out of spec) and sent someone to place the floor correctly. When they came to change the flooring, the whole house was filled with dust (including my 2 year old's toys) and when they removed floors they damaged other areas of the house (moldings). My house no longer looks new and it is all repaired, they had to wait for me to continue complaining about the floor to come and change it when they could do it before my closing day and avoid all the dust and the day they made me lose to repair it, even so there are still many uneven floors, I have photos of the evidence of everything I am saying. I chose a new house to avoid problems or damage with a used house and in the end it was worse because of all the details it had and repairs that were made for the damage caused, I was left with a very bad experience with this second home Desert [name removed] and it's a shame why I love this floor plan. Leaving aside all the bad I want to recognize 3 people who help me and followed up with me and tried to help me as much as possible, the first is [name removed], who although she was not my sales representative, she was calling me and pending to solve the defects found, another is Mrs. [name removed], who was very kind to come and clean the house when it got dirty with the change of floor, finally to Mr. [name removed], who came to personally check the floor and the details of the house and tried to fix everything as quickly as possible. I had a very bad experience with Desert [name removed], I would not recommend it to family and friends because of the timing and stress they put me and my family through this process.

2.0
Verified Homeowner
El Paso, TX, on Mar 03, 2025

I Loved the care that [name removed] provided she was amazing

5.0
Verified Homeowner
El Paso, TX, on Mar 03, 2025

Great communication and people that made it happen. Thank you [name removed] and [name removed].

5.0
Verified Homeowner
El Paso, TX, on Mar 03, 2025

I liked how communicative [name removed] was and all that he did to try and make the purchasing experience as easy as possible. I did not like the wording in the hard deadline to close in order to receive the appliances. This part felt very lowbrow and not part the overall experience I received in the rest of the experience. You should reconsider this portion of the purchasing experience.

4.2
Verified Homeowner
El Paso, TX, on Feb 22, 2025

[name removed] was very good to work with from start to finish always keeping us informed with stages of are house. Also was very happy with floor plans offered by [name removed] [name removed]

5.0
Verified Homeowner
El Paso, TX, on Feb 13, 2025

Everything went smoothly

5.0
Verified Homeowner