Homebuilder Ratings & Reviews

Desert View Homes

Desert View Homes - El Paso

578 Homeowner Reviews
Jun 2024 - Dec 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Desert View Homes - El Paso Communities Map

 

Community Satisfaction Ratings

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Desert View Homes - El Paso
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Nov 21, 2025

Our cabinets were wiped down with an unknown cloth or something that left wipe marks on our cabinets. I have not wanted to se anything to clean them, I’m scared of damaging them

4.9
Verified Homeowner
Horizon City, TX, on Nov 20, 2025

Desert [name removed] kept me informed with the progress of the home as it was being built. Desert [name removed] employees were very active with me as I approached the closing date until the final orientation process.

5.0
Verified Homeowner
El Paso, TX, on Nov 17, 2025

Design issues: in kitchen only countertop depth fridge fits and they limit fridge space, door cabinets hit the walls in the kitchen, in master bathroom linen room’s door bang vs entry door, plus lacks light Jr suite closet is really small and not well utilized Multiple issues with concrete in driveway and main entrance Garage floor dirty as it was issued to collect trash throughout the construction process

4.4
Verified Homeowner
El Paso, TX, on Nov 07, 2025

[name removed] [name removed] was amazing she helped me a lot and was very supportive and patient with me due to my process she took very well care of me I’ll continue to recommend the company and also her

5.0
Verified Homeowner
Horizon City, TX, on Nov 06, 2025

The process was made very easy and quick.

4.3
Verified Homeowner
El Paso, TX, on Nov 04, 2025

We absolutely loved working with [name removed]. I would recommend him to anyone looking to purchase a new home. He went above and beyond to make sure that we had a good experience and his follow through on emails, texts, and calls is impeccable. We did have issues with the loan agent [name removed]. She would tell us one thing and then when the time came it was something else.

3.9
Verified Homeowner
El Paso, TX, on Oct 30, 2025

We love the home, but have had multiple issues with the smart home technology and resolving these issues in a timely manner.

4.4
Verified Homeowner
El Paso, TX, on Oct 19, 2025

Really like the house all people involved were very nice and professional helpful and continue to work with us I’m very happy

4.8
Verified Homeowner
Horizon City, TX, on Oct 08, 2025

Everything was smooth and ready!

4.9
Verified Homeowner
El Paso, TX, on Sep 27, 2025

I just closed on my home and have already submitted almost 10 warranty repair requests for my home. 95% of the issues could have been addressed with proper quality control. Things like my dryer outlet plug being installed upside down, garage light switches being reversed for their relative side to a shower head leaking behind the wall which concerns me regarding water damage. These are just a few of my warranty requests that could have been captured by a quality and control team checking behind subcontractors after the work is finished. I managed $900 million government contracts for aviation and QC is a major focus of a successful program. I feel that there should be a designated team of QC personnel whose job is specifically to go around and check subcontractors work during the different stages of build. As a military veteran word of mouth is big and when a soldier tells his colleague go with this company they listen but if they say don’t they also listen. Desert view is a good company with potential but QC should be thrust forward. I will say the warranty team has been responsive reacting quickly to make the corrections but as a new home buyer we don’t expect this for a new home.

3.1
Verified Homeowner
El Paso, TX, on Aug 31, 2025

The orientation was pointless. Nothing was really fixed that we pointed out that day.

4.2
Verified Homeowner
El Paso, TX, on Aug 24, 2025

The paint inside

5.0
Verified Homeowner
El Paso, TX, on Aug 18, 2025

The communication was good on Desert [name removed] end. I was not happy that the builder decided to build a wall and reduce the size of my backyard.

4.5
Verified Homeowner
El Paso, TX, on Aug 15, 2025

You all made it such an easy process despite us being in another state. The agent we worked with ([name removed]) was amazing to work with so major props to him for helping out through the whole process a manly via FaceTime.

4.9
Verified Homeowner
Horizon City, TX, on Aug 14, 2025

The professionalism and friendliness throughout the entire process, it was more of a willingness to help us accomplish this goal of buying a home rather than trying to make a sale, we are very thankful for the entire team!

5.0
Verified Homeowner
El Paso, TX, on Aug 10, 2025

The constant communication

5.0
Verified Homeowner
El Paso, TX, on Aug 06, 2025

[name removed] was my contact person and she walked me through the entire process. She reassured me every step of the way and answered all of my questions. When I did the walkthrough of the home when it was being built [name removed] explained everything and made me feel so comfortable. I felt like I could trust that everything was going to be built properly and that I was going to have a strong sturdy home.

5.0
Verified Homeowner
Horizon City, TX, on Aug 02, 2025

Th urgency. They ensured we met our target move in date for surgery recovery

5.0
Verified Homeowner
Horizon City, TX, on Jul 31, 2025

[Translated from ES] The ease of the process, long but easy

4.2
Verified Homeowner
El Paso, TX, on Jul 30, 2025

I really appreciated the buyer orientation that guided me through the home.

5.0
Verified Homeowner