Homebuilder Ratings & Reviews

Desert View Homes

Desert View Homes - El Paso

641 Homeowner Reviews
Nov 2020 - May 2022

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Desert View Homes - El Paso Communities Map

 

Community Satisfaction Ratings

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Desert View Homes - El Paso
Purchase Experience Testimonials from Real Homebuyers

Horizon City, TX, on May 18, 2022

Pros - Lot size is bigger for more space, Customer service started very good with great communication, Countertops were corrected to what we chose originally. Cons - Exterior paint was not what we asked for, on order form the color is stated correctly but with new process of how the stucco is done it changed the color of the home. Received a coupon in our welcome packet for a free Ring doorbell and warranty did not approve install. Construction took 7 months to complete our home. Flooring we originally chose was no longer available by time house was built so we had to choose new flooring via text.

4.1
Verified Homeowner
El Paso, TX, on May 15, 2022

Seems like everyone contractor [name removed] hired did a horrible job. Cement pourers, sheet rock tapers, and framers. We had to tell them about a missing upgraded door in the garage, 3 kitchen windows were to low at one point, then they set up to high, high outlets were not initially installed, outlets were installed after I brought to there attention. Laundry room was missing the upgraded cabinets until mentioned. The kitchen island has a bump on the floor and it’s not straight. Stucco contractors had to redo some areas in the court yard. The painter painted the wrong color in the whole interior. We had delay after delay after delay, all these events caused us to keep extending the interest rate lock we had since January of 2022. We ended up closing April 14th due to so many extensions. Desert view is still not 100% finished with our home. We made a list of items to be completed before closing and some of those items are pending. I can go on and on. We are tired of asking and calling. Buying a home should not be so stressful. Truly disappointed!

4.1
Verified Homeowner
Horizon City, TX, on May 12, 2022

Everything was easy

4.5
Verified Homeowner
Horizon City, TX, on May 10, 2022

Simply and Clear

4.9
Verified Homeowner
El Paso, TX, on May 10, 2022

The process lacked accurate and consistent communication. The quality of the finished product is lacking. The timeline was also far from satisfactory.

1.7
Verified Homeowner
Horizon City, TX, on May 09, 2022

[Translated from ES] The kindness and treatment by desert view

5.0
Verified Homeowner
El Paso, TX, on May 01, 2022

All parties were professional and helpful

4.9
Verified Homeowner
El Paso, TX, on May 01, 2022

The buying and closing experience was as painless as possible.

5.0
Verified Homeowner
El Paso, TX, on May 01, 2022

Receiving periodic updates on the building process with pictures to help get excited for its completion.

5.0
Verified Homeowner
Horizon City, TX, on Apr 30, 2022

Everything was good. The only thing I did not like was the delays. However, [name removed] and [name removed] were great with keeping me updated.

5.0
Verified Homeowner
Horizon City, TX, on Apr 30, 2022

[Translated from ES] The communication they always had with us and the very friendly staff

4.7
Verified Homeowner
Horizon City, TX, on Apr 29, 2022

I enjoyed all my interactions with the staff of DVH. The lender had room for improvements.

4.6
Verified Homeowner
El Paso, TX, on Apr 27, 2022

All was great except for the wait, but I understand why it took so long.

4.4
Verified Homeowner
Horizon City, TX, on Apr 24, 2022

Like the staff!! .. so far so good with maintenance. They have responded well.. We shall see later on..

5.0
Verified Homeowner
Horizon City, TX, on Apr 12, 2022

Everything was perfect except when we did our walk through. They still have never fixed what we had asked, and it's mainly our cabinets. My garage door came off the hinges. Our closet doors at the bottom where they hold on to came off. We have over spray on our granite, but as far as contract and everything is it went great.

4.6
Verified Homeowner
El Paso, TX, on Apr 06, 2022

My home was 5 months behind schedule. My interest rate went up because the house took so long.

3.6
Verified Homeowner
El Paso, TX, on Apr 05, 2022

The process was great. Our Desert View representative Monique was great and kept us well informed throughout the process. However, the experience with prewire el paso was terrible. Also I felt, as we got close to closing, the process became rushed and it reflected in the home with simple things like cleaning residue from paint or grouting and corking the walls, floors and fixtures, etc. There should not have been that much paint on fixtures and I should not feel lumps or debris under my feet when I am walking on my carpet upstairs. This, in my opinion is a direct reflection of DV home's QA team if that's a thing.

4.4
Verified Homeowner
El Paso, TX, on Apr 03, 2022

Our house was delayed a few months

4.8
Verified Homeowner
El Paso, TX, on Apr 01, 2022

Eva's ability to answer questions prior to contract and with the weekly call ins. Her follow ups with the answer even if it was a redirect due it being another departments area of responsibility. Jessica's knowledge, patience and professionalism with the orientation. Hortensia's keen knowledge, patience and guidance with the color selection. The home that I purchase did not have an actual model. The model's had features that wasn't available such as the rocker switches. It was stated that a five piece was standard with the upstairs owner suite but, that was not true. It was too late to make the upgrade because of the stage of the building process when informed differently. Had requested upgrade to tile roof and the color selection was in Feb 2021 and eight months later from the selection I was advise it was no longer available and had to select a different color. The workmanship as it relates to details such as of the base boards, any detail work with paint interior and exterior was awful. The house in some respect looked as if it was rushed.

3.7
Verified Homeowner
Horizon City, TX, on Mar 31, 2022

I liked how comfortable the home is, going into buying my first home I had no idea what to expect but desert view helped me through the process.

4.7
Verified Homeowner