Homebuilder Ratings & Reviews

Desert View Homes

Desert View Homes - El Paso

607 Homeowner Reviews
Jun 2023 - Dec 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Desert View Homes - El Paso Communities Map

 

Community Satisfaction Ratings

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Desert View Homes - El Paso
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Dec 27, 2024

I like the way was builded but we have a little problem whit electrical recept. For dish washer

4.5
Verified Homeowner
Horizon City, TX, on Dec 26, 2024

[Translated from ES] The ease throughout the entire process and the attention of all the staff

4.8
Verified Homeowner
El Paso, TX, on Dec 17, 2024

I like the people at desert view they were very attentive and understanding and helped with the whole process. I disliked when I was picking stuff for my home some options weren’t available for certain communities.

4.7
Verified Homeowner
El Paso, TX, on Dec 14, 2024

Everything was well organized, from the moment we toured the model home to receiving updates on the progress of our new construction home.

5.0
Verified Homeowner
Horizon City, TX, on Dec 08, 2024

I loved the way the show you everything in the process of building your home, and the great customer service !

4.8
Verified Homeowner
El Paso, TX, on Dec 07, 2024

My selling Agent [name removed] kept showing me floor plans until I was satisfied with my home I still continue to be very satisfied with the speed and efficiency that every question or minor issue I find as a first time home buyer has been resolved

4.9
Verified Homeowner
El Paso, TX, on Dec 06, 2024

The process with [name removed] [name removed] has been quite smooth overall. [name removed] has been instrumental in guiding us through the model homes and the entire process while keeping us consistently updated. The supervisor has been very responsive to our questions, providing clear explanations along the way. Since moving into our home, [name removed] and the warranty department have been proactive in addressing any deficiencies that have arisen. Overall, our experience with [name removed] [name removed] has been very positive.

4.7
Verified Homeowner
El Paso, TX, on Dec 06, 2024

Nothing.

5.0
Verified Homeowner
El Paso, TX, on Dec 06, 2024

Everything went smooth and everyone was very polite

5.0
Verified Homeowner
El Paso, TX, on Dec 04, 2024

Everything with the home has been good and [name removed] has been there to answer any questions I have had.

5.0
Verified Homeowner
El Paso, TX, on Nov 30, 2024

the agent was an excellent person and very professionalv

5.0
Verified Homeowner
El Paso, TX, on Nov 26, 2024

I loved everything. [name removed] and [name removed] seré very helpful.

5.0
Verified Homeowner
Horizon City, TX, on Nov 20, 2024

[Translated from ES] The design and treatment of customer service

4.9
Verified Homeowner
El Paso, TX, on Nov 19, 2024

Loving everything about our new home!

5.0
Verified Homeowner
El Paso, TX, on Nov 18, 2024

We pointed out issues and defects throughout the building process, and we were essentially pushed to the warranty department. We were given incorrect information multiple times on items tht we were told would be covered, then they backed out and said they weren't after we had already purchased them. Within two weeks the manager had already stopped in to visit us to "explain" a situation, which really came across the wrong way. He discussed how great it was that things were cookie cutter and you can't customize, and told us all the issues we found and communicated really were just what the warranty was for. He tried to pass the issues off on our salesperson, but he admitted to not having a walkthrough and then not going back to fix things once you hit the initial orientation. If we had not shown up the day of closing to push issues, we would have closed on a house with cracks and holes along the entire foundation of our house, which we pointed out for over a month and nothing had been done to fix it. [name removed] was left through out the house on outlets. caulking and sealing weren't completed in the bathrooms and on every door, tiles aren't properly laid and the grout is already washing away after 1 month. Oultets were put on slanted and crooked, and out front door knob broke within the first two weeks with minimal usage. We have already had to tighten the garage door entry way as well. INothing we pointed out in our walkthrough and private inspection was corrected. We were later told the walk through wasn't acctually a walk throug but an orientation, so anything we pointed out was supposed to already be done. We left so many stickers the lady had to go back to the car to get more.

3.8
Verified Homeowner
El Paso, TX, on Nov 14, 2024

Before I moved into this home I had an inspection done and asked them to to fix the things on the inspection list, however they did not fix thing I couldn’t really get to like the roof, there was a cap on there that wasn’t sealed properly and because they decided to not fix it, we got a leak. Also poor craftsmanship when a towel holder falls off the wall.

3.7
Verified Homeowner
El Paso, TX, on Nov 10, 2024

[Translated from ES] The disposition, times and above all that they left me every detail as I asked.

5.0
Verified Homeowner
Horizon City, TX, on Nov 09, 2024

What was shown in the model home, this was cabinets in the master bedroom that were changed without notice to us. Documents were sent to sign with no explanation of what was being signed. We had to initiate contact for explanation of these docs. This would not have been an issue if purchased of a home before, but this was our first home.

3.7
Verified Homeowner
El Paso, TX, on Nov 08, 2024

I loved every step of the way. Very satisfied with our new home.

5.0
Verified Homeowner
Horizon City, TX, on Nov 06, 2024

The representative I worked with did not communicate with me throughout the build process to let me know the progress level of the build

3.4
Verified Homeowner