Homebuilder Ratings & Reviews

Desert View Homes

Desert View Homes - El Paso

565 Homeowner Reviews
Jan 2023 - Jul 2024

Desert View Homes

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Desert View Homes - El Paso Communities Map

 

Community Satisfaction Ratings

Builder Profile

Desert View Homes logo
For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Desert View Homes - El Paso
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Jul 25, 2024

Y’all need to work on better communication between the customer and staff. Dislike that the sales representative for this area seemed to be annoyed whenever I had a question. Dislike that we were not allowed to select what kind of trees/shrubs we wanted in the front. Dislike that the sales representative made it seem like we were never correct and she was always correct with any issue we experienced after we moved in. Example (incorrect electrical dryer outlet was installed) sales representative told us that we had the correct one until [name removed] verified the outlet and told us that they put the incorrect outlet. Only perk is [name removed] the superintendent! He has always has gone above and beyond whenever an issue has occurred and is quick to get it fixed.

4.5
Verified Homeowner
El Paso, TX, on Jul 24, 2024

I like they where veryy tentative thru the whole process

4.8
Verified Homeowner
El Paso, TX, on Jul 20, 2024

[Translated from ES] [name removed]! Everything was always very well explained, clear and even though we were out of the country, he always helped us and kept us up to date with everything! We will always be very grateful to her.

5.0
Verified Homeowner
Horizon City, TX, on Jul 20, 2024

the fast response, the people are always there to answer questions.

5.0
Verified Homeowner
El Paso, TX, on Jul 18, 2024

It was super fast and easy! It was my first time and I felt completely confident in every move we made because of desert view.

5.0
Verified Homeowner
El Paso, TX, on Jul 16, 2024

I felt that our closing was not handled with customer service in mind. I made multiple attempts to schedule our closing for the Monday following the Friday that it actually closed. I had to work the week of the closing and I made this clear weeks in advance. I am an RN and I worked in a very busy unit the week of the closing. I had to rush across town to make the closing time appointment. The individual who handled our closing was 30 minutes late to top it off. I do not understand the disconnect between Desert [name removed] and the understanding that we could have spent our $331,000 with any other builder. It didn’t matter and we were not important enough as the customer to help us with out closing date for the Monday that I requested. There was absolutely zero meeting us in the middle and letting us close on the Monday. We felt like a number and not a customer. We also were scheduled to close initially the end of June or first part of July. The closing date was moved up over a month early without our agreement. We had a lot of trouble with our prior rental due to getting out earlier than the date I had given prior. I honestly was so frustrated that Desert [name removed] refused to work with us in the closing I almost went with another builder. If my wife wasn’t in love with house already I would’ve gone to a different builder. That is how unhappy I was with the process. The only good experience I had was with [name removed] and he was fantastic and my [name removed] officer [name removed]. She was great also. The process should have been a great experience but the closing left me very disappointed.

4.7
Verified Homeowner
Horizon City, TX, on Jul 11, 2024

The floor is giving problems

4.4
Verified Homeowner
El Paso, TX, on Jul 03, 2024

[Translated from ES] Well, the truth is, the quality of the house is not good, and I found several construction details that are very visible.

3.9
Verified Homeowner
Horizon City, TX, on Jul 02, 2024

N/A I was living 9 hours away the process was smooth as could be.

5.0
Verified Homeowner
El Paso, TX, on Jun 30, 2024

I personally have no complains Desert [name removed] made my first home buying experience very easy which was awesome considering most ppl say buying their first home was very stressful. In the contrary, my experience was the exact opposite of that !

5.0
Verified Homeowner
El Paso, TX, on Jun 24, 2024

Everything was so fast, all the closing and the paperwork. I dislike the fact that i found the house without a salesperson and they still assigned one. Instead if reducing the commision.

4.9
Verified Homeowner
Horizon City, TX, on Jun 18, 2024

Private Inspector found a good amount of issues including a missing tile on the roof, and took 3 weeks for me to get a missing break. If I was more on top of it probably would of been fixed fast but at the same time it was found during orientation and with private inspections so I assumed it was taken care of.

4.7
Verified Homeowner
Horizon City, TX, on Jun 16, 2024

Love my new home

5.0
Verified Homeowner
Horizon City, TX, on Jun 08, 2024

The entire Desert [name removed] Homes team is just outstanding. They are very porfessional and expierenced. They are all very polite and friendly. I would not hesitate to call them 'freinds' at any time.

5.0
Verified Homeowner
El Paso, TX, on May 26, 2024

I love how smooth the process was and that they’re so attentive

5.0
Verified Homeowner
Horizon City, TX, on May 26, 2024

I like how I was answered any questions I had before moving in. Also, I liked how [name removed] was able to help us out through your whole loan process

5.0
Verified Homeowner
El Paso, TX, on May 20, 2024

Sales person was not honest. Site foreman, [name removed], was awesome extremely helpful and customer service oriented. Went out of his way to answer question and concerns.

3.8
Verified Homeowner
Horizon City, TX, on May 20, 2024

We were satisfied with the experience. Everything was explained to us and we felt comfortable with the process.

4.9
Verified Homeowner
El Paso, TX, on May 12, 2024

[name removed] was very helpful when we looked at the model home. He answered all our questions and was always available to us. The walkthrough experience was seamless and helpful.

4.4
Verified Homeowner
El Paso, TX, on May 09, 2024

That the city of El Paso wants to give me a fine for the Construction mess behind the ponding area. Which I have until 5/17/2024 to clean up the mess. The dying plants in the front yard, Contractors painters leaving a mess using the water outside my home which it lead to discoloration of the rocks. Some of your employees are rude to deal with.

4.2
Verified Homeowner