Homebuilder Ratings & Reviews

Desert View Homes Reviews

749 Homeowner Reviews Completed Apr 2023 - Oct 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Horizon City, TX, on Oct 05, 2024

Cheap material used, they refuse to reason, do not commit once the repair is their fault but costs more than 2$, so cheaply made even the flooring needed to be glued 3 months after moving in, cabinets all ruined on the bottom, plumbing bursted on the sink 6 months in. Garage door crazy, ceiling is cracking. The list goes on with how they outdid themselves

1.6
Verified Homeowner
Horizon City, TX, on Oct 05, 2024

Liked how fast the house was built and delivered within the time frame

4.3
Verified Homeowner
El Paso, TX, on Oct 03, 2024

Working with [name removed] was amazing. He was attentive to our needs and helped us find the perfect home.

4.8
Verified Homeowner
El Paso, TX, on Oct 02, 2024

Customer service has been awesome

5.0
Verified Homeowner
El Paso, TX, on Oct 01, 2024

The warranty service will be used in the upcoming days so no feedback yet. However, the customer care from our agents ([name removed] and [name removed]) along with our foreman ([name removed]) was wonderful.

4.5
Verified Homeowner
Las Cruces, NM, on Sep 30, 2024

Prompt & courteous service. A few minor glitches initially but resolved.

4.9
Verified Homeowner
Las Cruces, NM, on Sep 29, 2024

Unwillingness to change one of the homes I was looking at because Our condo had not sold yet.

4.9
Verified Homeowner
El Paso, TX, on Sep 19, 2024

Poor customer service from the warranty department. Delay in service to fix builder issues, including leak in the wall, causing 3 appointments to fix 1 issue. No flexibility for appointment times which causes inconvenience and time off work. The person calling to make the appointment is rude and lacks empathy.

2.2
Verified Homeowner
El Paso, TX, on Sep 12, 2024

Terrible cabinet work, cabinets falling off within 6 months. Poor workmanship all over the home very noticeable from a glance. Reported issues and had multiple cancelled appointments day of before someone finally came for repair. Reported issues again and was told I would receive call back at 7 month mark, never called back

2.1
Verified Homeowner
Horizon City, TX, on Sep 11, 2024

This was a brand new experience for my family and myself and it was very exciting

4.6
Verified Homeowner
El Paso, TX, on Sep 10, 2024

It’s not easy to make a work order. The lady who does them doesn’t seem to care too much just my opinion and it XXXXX s a single mom that has a job that works during office hours. Which is crazy as a teacher. I would have to take off and miss work and $400 to get something fixed. And that isn’t right the last work order is at 2 pm no exception. And it’s your punished for being single, having a career to pay for the mortgage, not having family in the city because you are a ex military wife restricted here. And i can’t get help with my homes real paint color I’ve tried 3 times with the information given about my home color and where to get it exactly and my walls look worse and don’t match and no one cares.

3.9
Verified Homeowner
El Paso, TX, on Sep 09, 2024

Quality in many areas lack action to detail for a home

3.5
Verified Homeowner
El Paso, TX, on Sep 09, 2024

Delay in closing. The underwriting process was overly complicated when we obviously qualified for the purchase.

4.8
Verified Homeowner
Horizon City, TX, on Sep 09, 2024

I haven’t had any issues.

5.0
Verified Homeowner
El Paso, TX, on Sep 07, 2024

The irrigation system was not working properly when I first moved in and I asked for it to be looked at which it was because it was still under the 30 day warranty. After that the system was still not working properly but that was past the initial 30 days so the company would not do anything to help.

4.6
Verified Homeowner
Las Cruces, NM, on Sep 05, 2024

Everyone was friendly to us. They did everything possible so that we were able to get the house that we wanted. After going through the walk-through, The few things that we wanted or needed fixed was done by the next day.

5.0
Verified Homeowner
El Paso, TX, on Sep 04, 2024

Still having an issue with one of the rooms cooling and heating and done little to nothing to solve the issue, so bad that my child will not sleep in the room

4.0
Verified Homeowner
Las Cruces, NM, on Sep 03, 2024

I liked that they walked me through the whole process and communicated with me as they were building the home. I really appreciate the fact that you offer financing. Everyone we had contact with has been very friendly, polite, and knowledgeable as they led me through the process of choosing my dream home and watching them build it.

5.0
Verified Homeowner
Horizon City, TX, on Aug 30, 2024

[Translated from ES] The house is complete

4.3
Verified Homeowner
El Paso, TX, on Aug 30, 2024

They went before for the 30 days and fixed issues but the issues are the same

2.8
Verified Homeowner

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less