Homebuilder Ratings & Reviews

Desert View Homes Reviews

760 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Dec 24, 2025

Overall, my purchase experience was positive. What I liked most was the clear communication during the contract phase and the helpfulness of the team in answering my questions. The process felt organized, and I appreciated the transparency around pricing and timelines.

5.0
Verified Homeowner
Horizon City, TX, on Dec 24, 2025

[Translated from ES] They can fix anything covered by the warranty, but the floor is a headache.

3.9
Verified Homeowner
El Paso, TX, on Dec 22, 2025

I liked their Customer service

4.8
Verified Homeowner
Horizon City, TX, on Dec 21, 2025

Their willingness to want to help us.

4.4
Verified Homeowner
Las Cruces, NM, on Dec 21, 2025

[name removed], is awesome walked us through everything and helped us pick a home. Awesome [name removed]!!

5.0
Verified Homeowner
Las Cruces, NM, on Dec 14, 2025

The quality of the home is great and just naturally has some issues from the new build settling. On the negative side, most of the issues that arose were due to the severe rain this year. I'm not sure if the front yard was too steep next to the retaining wall and from all the water pooling around the house and/or channeling all next to the retaining wall where the land washed into the neighbors yard and it was a constant battle having to re-shovel the mess. Fortunately my neighbors were friendly enough about it. But initially it was beyond frustrating given it was not covered by warranty. I felt like even if that isn't covered, because it is a new build you should stand by the quality you make. In the end I believe Desert [name removed] did rectify by filling in the missing area with dirt and rocks but it was a more than frustrating process. I think along the same vane, the rock path that should channel water is purely aesthetic given its location at the center of the pitched roof where it isn't possible for water to run. Sorry I am ranting, but these were definitely annoyances that came up in the past year. I will probably look into installing gutters to avoid future incidents when the rain gets bad.

4.8
Verified Homeowner
Horizon City, TX, on Dec 13, 2025

The entire experience

5.0
Verified Homeowner
El Paso, TX, on Dec 12, 2025

I really appreciated the home orientation, I appreciate how quick any issues are resolved during the warranty, and over ally home is beautiful and I am so thankful for it every day.

5.0
Verified Homeowner
El Paso, TX, on Dec 11, 2025

Attentive customer service.

4.3
Verified Homeowner
Horizon City, TX, on Dec 07, 2025

My AC unit did not function properly when my home was given to me. Took them a while and some feedback about them arguing that the ac was the best it could give however, after some some back and forth discussions they called the manufacturer and the problem was resolved.

3.9
Verified Homeowner
El Paso, TX, on Dec 03, 2025

The personell were great....very friendly and quick to respond

5.0
Verified Homeowner
Las Cruces, NM, on Dec 01, 2025

The host was friendly and very helpful

5.0
Verified Homeowner
Las Cruces, NM, on Nov 30, 2025

I liked how I was always kept informed about each step throughout the process. The communication made my experience comfortable and easy going.

5.0
Verified Homeowner
El Paso, TX, on Nov 30, 2025

Everything was explained to me and all issues were addressed in a timely manner.

5.0
Verified Homeowner
El Paso, TX, on Nov 27, 2025

I liked everything about Desert view homes as far as the home, quality, meeting our needs, listening to our concerns and what we were looking for.

5.0
Verified Homeowner
El Paso, TX, on Nov 21, 2025

Our cabinets were wiped down with an unknown cloth or something that left wipe marks on our cabinets. I have not wanted to se anything to clean them, I’m scared of damaging them

4.9
Verified Homeowner
Horizon City, TX, on Nov 20, 2025

Desert [name removed] kept me informed with the progress of the home as it was being built. Desert [name removed] employees were very active with me as I approached the closing date until the final orientation process.

5.0
Verified Homeowner
Las Cruces, NM, on Nov 20, 2025

Everything went great! I had great help from [name removed] my retailer and from [name removed] who works with Dessert Homes he always answered all my questions and he made sure my home had everything I needed.

5.0
Verified Homeowner
Horizon City, TX, on Nov 20, 2025

[Translated from ES] The delivery times they promised were better, and the staff's attention was excellent.

4.8
Verified Homeowner
El Paso, TX, on Nov 17, 2025

Design issues: in kitchen only countertop depth fridge fits and they limit fridge space, door cabinets hit the walls in the kitchen, in master bathroom linen room’s door bang vs entry door, plus lacks light Jr suite closet is really small and not well utilized Multiple issues with concrete in driveway and main entrance Garage floor dirty as it was issued to collect trash throughout the construction process

4.4
Verified Homeowner

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less