Homebuilder Ratings & Reviews

Desert View Homes Reviews

744 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Las Cruces, NM, on Oct 01, 2025

[name removed], [name removed], [name removed], and [name removed] have all been quick to respond and help with any questions and anything I needed. They are fantastic!

4.9
Verified Homeowner
El Paso, TX, on Sep 27, 2025

I just closed on my home and have already submitted almost 10 warranty repair requests for my home. 95% of the issues could have been addressed with proper quality control. Things like my dryer outlet plug being installed upside down, garage light switches being reversed for their relative side to a shower head leaking behind the wall which concerns me regarding water damage. These are just a few of my warranty requests that could have been captured by a quality and control team checking behind subcontractors after the work is finished. I managed $900 million government contracts for aviation and QC is a major focus of a successful program. I feel that there should be a designated team of QC personnel whose job is specifically to go around and check subcontractors work during the different stages of build. As a military veteran word of mouth is big and when a soldier tells his colleague go with this company they listen but if they say don’t they also listen. Desert view is a good company with potential but QC should be thrust forward. I will say the warranty team has been responsive reacting quickly to make the corrections but as a new home buyer we don’t expect this for a new home.

3.1
Verified Homeowner
El Paso, TX, on Sep 26, 2025

What I like most about [name removed] [name removed] Homes is the way you check up on your customers, stand by your warranties, and ensure that everything is taken care of. That level of service feels rare these days. Every interaction I’ve had with your customer service team has been excellent; the representatives have always been polite, courteous, and very understanding. The only area I feel could be improved is the quality of some of the materials used in construction, which at times seems like it could be a bit stronger. Overall, though, I deeply appreciate the way you stand behind your work.

5.0
Verified Homeowner
Horizon City, TX, on Sep 26, 2025

Dishwasher doesn’t work plus a little bit of the tile is coming off

4.9
Verified Homeowner
El Paso, TX, on Sep 20, 2025

I was kept updated with each stage of my house being built.

4.3
Verified Homeowner
Las Cruces, NM, on Sep 19, 2025

I felt that Desert View Homes cared about the quality of the home that I am in. Any issues that I had were addressed and time was spent to make sure everything was in working order.

4.9
Verified Homeowner
Las Cruces, NM, on Sep 17, 2025

We liked the continued communication throughout the process. Very generous and polite staff of desert view homes

5.0
Verified Homeowner
Las Cruces, NM, on Sep 17, 2025

From [name removed] all the way to [name removed] and everybody in between has been amazing to work with. Very professional workers and came when they said they would. We enjoy our new home.

5.0
Verified Homeowner
El Paso, TX, on Sep 16, 2025

The warranty team has been amazing with my home. I haven’t had any major issues to have to report to warranty but the ones I have the desert view warranty department has been on top of everything since day one. [name removed], [name removed], [name removed] and [name removed] are an amazing team!

5.0
Verified Homeowner
Las Cruces, NM, on Sep 15, 2025

overall great experience, minor finishing touches that could have been done better by their contractors.

5.0
Verified Homeowner
Las Cruces, NM, on Sep 15, 2025

Working with [name removed] was a great experience!

5.0
Verified Homeowner
Horizon City, TX, on Sep 14, 2025

Everything was great , the only area where I think Desert view homes could improve is the flooring materials. I can see where in the future the vinyl floor will peel off or peel off.

5.0
Verified Homeowner
Horizon City, TX, on Sep 14, 2025

[name removed] the representative with work with was very knowledgeable and helpful. He remembered our names and the names of the neighbors around us. He took time with us to explain everything. If I buy another house I would gladly go through Dessert homes and [name removed] again.

5.0
Verified Homeowner
Las Cruces, NM, on Sep 09, 2025

What I liked about my experience is that Desert [name removed] Homes is very quick and responsive. I have had a couple issues I reported right away and all my concerns were addressed and resolved quickly.

5.0
Verified Homeowner
Horizon City, TX, on Sep 06, 2025

We received an excellent service from the Desert View Homes personnel.

5.0
Verified Homeowner
El Paso, TX, on Sep 06, 2025

I've had some issues with the house. For example, the stucco isn't in good condition, and I haven't received a response from Desert [name removed]. The door holder in the master bathroom damaged the door and frame, which were only "repaired" instead of replaced, so the damage is still present.

3.1
Verified Homeowner
El Paso, TX, on Sep 06, 2025

False promises. Sells person promises you a clean/ defect free house and then warranty does everything possible to avoid accountability.

2.6
Verified Homeowner
El Paso, TX, on Sep 04, 2025

The process was fast and seamless, but once we moved in we had a couple things arise. Our dishwasher stopped working and we had a minor leak that spilled over to the outside of the house

4.9
Verified Homeowner
El Paso, TX, on Aug 31, 2025

The orientation was pointless. Nothing was really fixed that we pointed out that day.

4.2
Verified Homeowner
Horizon City, TX, on Aug 30, 2025

Warranty The rep tries to deny problems of home

2.0
Verified Homeowner

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less