Homebuilder Ratings & Reviews

Desert View Homes Reviews

813 Homeowner Reviews Completed May 2023 - Nov 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Nov 18, 2024

We pointed out issues and defects throughout the building process, and we were essentially pushed to the warranty department. We were given incorrect information multiple times on items tht we were told would be covered, then they backed out and said they weren't after we had already purchased them. Within two weeks the manager had already stopped in to visit us to "explain" a situation, which really came across the wrong way. He discussed how great it was that things were cookie cutter and you can't customize, and told us all the issues we found and communicated really were just what the warranty was for. He tried to pass the issues off on our salesperson, but he admitted to not having a walkthrough and then not going back to fix things once you hit the initial orientation. If we had not shown up the day of closing to push issues, we would have closed on a house with cracks and holes along the entire foundation of our house, which we pointed out for over a month and nothing had been done to fix it. [name removed] was left through out the house on outlets. caulking and sealing weren't completed in the bathrooms and on every door, tiles aren't properly laid and the grout is already washing away after 1 month. Oultets were put on slanted and crooked, and out front door knob broke within the first two weeks with minimal usage. We have already had to tighten the garage door entry way as well. INothing we pointed out in our walkthrough and private inspection was corrected. We were later told the walk through wasn't acctually a walk throug but an orientation, so anything we pointed out was supposed to already be done. We left so many stickers the lady had to go back to the car to get more.

3.8
Verified Homeowner
El Paso, TX, on Nov 18, 2024

They have been very responsive to our questions/concerns.

4.6
Verified Homeowner
Horizon City, TX, on Nov 18, 2024

Very kind and friendly service/customer service. [name removed] is a very knowledgeable and very willing to help with any questions or concerns.

5.0
Verified Homeowner
Horizon City, TX, on Nov 17, 2024

I love my house, my husband n I lived very comfortable.

5.0
Verified Homeowner
El Paso, TX, on Nov 14, 2024

Before I moved into this home I had an inspection done and asked them to to fix the things on the inspection list, however they did not fix thing I couldn’t really get to like the roof, there was a cap on there that wasn’t sealed properly and because they decided to not fix it, we got a leak. Also poor craftsmanship when a towel holder falls off the wall.

3.7
Verified Homeowner
El Paso, TX, on Nov 10, 2024

[Translated from ES] The disposition, times and above all that they left me every detail as I asked.

5.0
Verified Homeowner
Horizon City, TX, on Nov 09, 2024

What was shown in the model home, this was cabinets in the master bedroom that were changed without notice to us. Documents were sent to sign with no explanation of what was being signed. We had to initiate contact for explanation of these docs. This would not have been an issue if purchased of a home before, but this was our first home.

3.7
Verified Homeowner
Las Cruces, NM, on Nov 09, 2024

Na

5.0
Verified Homeowner
El Paso, TX, on Nov 08, 2024

I loved every step of the way. Very satisfied with our new home.

5.0
Verified Homeowner
Horizon City, TX, on Nov 08, 2024

Great customer service when it came to warranty items.

4.7
Verified Homeowner
El Paso, TX, on Nov 07, 2024

It is ok

3.8
Verified Homeowner
Horizon City, TX, on Nov 07, 2024

I LIKE EVERYTHING. EVERY THING IS GOOD FOR ME

4.5
Verified Homeowner
Horizon City, TX, on Nov 07, 2024

Some of the initial flaws were corrected. We have a list we will be submitting of the items that have not been corrected, but it's not very long. For example, the peephole in the front door is not aligned to the actual hole made for it on the door. so there is a little gap around it. The water spout in the backyard has very little water pressure (a small stream of water is all that will come out). The dishwasher moves around within the space its in. It's not held down.

4.7
Verified Homeowner
Horizon City, TX, on Nov 06, 2024

The representative I worked with did not communicate with me throughout the build process to let me know the progress level of the build

3.4
Verified Homeowner
Las Cruces, NM, on Nov 05, 2024

Very friendly and knowledgeable and made the move in easy. I wish there was more time to go over some small electronics stuff.

4.1
Verified Homeowner
Las Cruces, NM, on Nov 04, 2024

I liked the weekly updates, it kept me informed on the progress and was nice to know what was being completed next.

5.0
Verified Homeowner
Horizon City, TX, on Nov 03, 2024

Everything was smooth

5.0
Verified Homeowner
Horizon City, TX, on Nov 01, 2024

[Translated from ES] They have not repaired what was checked

3.8
Verified Homeowner
El Paso, TX, on Nov 01, 2024

There is too much red tape, and if the technology does not work, new professionals will not be able to function. I can buy myself a Porche with less paperwork and fine print. Besides, I am a bit disappointed with HOA because there are no mailboxes available, and the residents have to drive 6 to 10 miles to get their mail; the pool is open but is not, and I cannot take my grandchildren to the playground (I have to go to the rented area to let my grandchildren enjoy a playground, the pool has a playground but it is closed), no sweep the streets, no food trucks during the weekends, and they want us to pay the HOA. Also, this constitutes a breach of contract with a written commitment service that wants financial support without delivering. But overall, it was ok.

4.6
Verified Homeowner
El Paso, TX, on Oct 31, 2024

I liked how quickly the loan process went, i disliked how the initial orientation when we looked at the house was too fast and no real defects could be seen until after the orientation

4.1
Verified Homeowner

Builder Profile

Desert View Homes logo
mfigueroa@desertviewhomes.com

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less