Homebuilder Ratings & Reviews

Desert View Homes Reviews

863 Homeowner Reviews Completed Jul 2020 - Jan 2022

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 15 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Las Cruces, NM, on Jan 21, 2022

Mistakes were made on the house and I feel like it was rushed.

4.1
Verified Homeowner
El Paso, TX, on Jan 21, 2022

We selected [name removed] [name removed] once again since we had a very good experience with our first purchase. Unfortunately, this time around has been the complete opposite. We where on contract for almost a year which we knew it was normal because of the pandemic. We monitored the house since day one and during the process we noticed a lot of problems. We notified the foreman of every issue or detailed we saw, but it always seemed that the only ones who cared where us. Every contractor that stepped into the house did what they pleased and did many things incorrect. Yes, we are humans and are not perfect , but that's why the foreman in charge of the contraction to make sure that things are done correctly. To began with the house had two major leaks that they wanted to fix with just letting it dry. The elevation of the house is the incorrect. There is a major pump on an exterior wall, and the trim paint is all dripped. The rock wall that divides the 2 houses is a mess and the refrigerated air was missing a disconnect box. Of all the outside issues we asked to be fixed since orientation only one has been fixed. The inside is another disaster. To began with , the restrooms where and are a nightmare. They had tile that was crocket and some chipped, the grout was excessive and in places it was missing. They came and fix some but the overall restroom is not what it should be. The original tile that was put in the master shower was black which is nothing near to what we selected and when we asked the installer why that color since it was not the correct one his word were," a mi me dijieron que lo hiciera asi nomas como sea". Almost every room in the house had noticeable lines in the ceiling which have been another nightmare since we have had to move our furniture all over the place to get it fixed. In the master room the lines are still noticeable but there is not much that can be done because of the wood which was installed crocket and incorrectly. The main electrical box was not properly installed and was a hazard. The light fixtures in the restrooms where all crocket. The backsplash in kitchen had the same issue with the chipped tiles which they came to replace and during the process chipped 3 more. There are a lot of other things that can be mention which would not make a difference since it still seams no one cares. As of right now we have been living in our house for a month and five days and are still waiting for things that came out on orientation to get fixed. We haven't even been able to sleep in the master or even use the master restroom. We haven't been able to fully unpacked because we continue to move thing around while they fix things. There was a lack of professionalism and negligence performed by everyone involved in the process and specially the foreman that allowed so many issue to happened due to not supervising and doing what he gets paid for. How long more is it going to take for all the things to get fixed? Just the master another 2 weeks. When doing the walkthrough we where told and promised that when we closed it was only going to be a few days for everything to get fixed. Us purchasing a new home was a dream but has become a nightmare!

2.9
Verified Homeowner
El Paso, TX, on Jan 20, 2022

Prompt response whenever I had small issues

4.8
Verified Homeowner
El Paso, TX, on Jan 20, 2022

I liked the customer service, everyone I have spoken too has meet my satisfaction.

4.7
Verified Homeowner
El Paso, TX, on Jan 18, 2022

I liked the quick rate at which the house was built and ready.

4.2
Verified Homeowner
El Paso, TX, on Jan 18, 2022

I like that the quality of the home being built was satisfactory work. However, in the process of the house getting built there would be weeks I didn't see anybody working on the house. I think it was more of a communication problem. Nobody would really mention to us what was going on. A weekly update would be great for future customers.

4.9
Verified Homeowner
Horizon City, TX, on Jan 16, 2022

El trato muy eficaz

5.0
Verified Homeowner
Las Cruces, NM, on Jan 15, 2022

Warranty service is a bit skimpy, customer care is great!

4.6
Verified Homeowner
El Paso, TX, on Jan 15, 2022

Too many repairs

2.5
Verified Homeowner
El Paso, TX, on Jan 14, 2022

Responded quickly to my service requests. Courteous staff.

5.0
Verified Homeowner
Las Cruces, NM, on Jan 14, 2022

my home has repairs that need to be made. not happy as it is not even a year old

4.8
Verified Homeowner
Las Cruces, NM, on Jan 12, 2022

So far I haven’t had a dislike with DVH, but I’ve been in my house for about 11 months and have found several cosmetic problems that I was warned would occur. I am waiting till the 12 moth mark to submit the work order as instructed by the home maintenance company and will follow up with another review after that.

4.7
Verified Homeowner
Horizon City, TX, on Jan 12, 2022

Lot of thinks have been breaking . they said they would come back and fix some thing and never did come back. Now have to sent an wirk order to see if they would come and fix it

3.4
Verified Homeowner
El Paso, TX, on Jan 11, 2022

most issues are related to interior/exterior issues like no door bell installed, walls and floor finishes, missing roof/facade piece to mention some.

4.2
Verified Homeowner
Horizon City, TX, on Jan 11, 2022

[Translated from ES] Very good customer service!

5.0
Verified Homeowner

Builder Profile

Desert View Homes logo

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less