Homebuilder Ratings & Reviews

Desert View Homes Reviews

849 Homeowner Reviews Completed Apr 2020 - Oct 2021

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 15 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Oct 12, 2021

I had requested that Vent in the Masters bathroom to be straightened out because it’s crooked. Person that came said he can just balance the airflow coming out of the vents but he can’t do the straightening of the vent. I also requested repainting of some corners in living/dining/ Masters bath wall because they were not even. They were repainted but the paint didn’t match. I also requested the repair of the dent on the front right outside of the garage and straighten the bent metal on the inside top right. Up to now, it’s not done. This was noted by Mr. [name removed] when he came to check on my house way back after I closed on the house.

1.5
Verified Homeowner
El Paso, TX, on Oct 08, 2021

Friendly staff. We had to call multiples times to get a service/warranty done. They kept saying they would return my calls, but I was the one having to call back multiple times to get something fixed

4.5
Verified Homeowner
Las Cruces, NM, on Oct 08, 2021

I liked that I was kept in the know weekly with the construction of the home.

4.6
Verified Homeowner
El Paso, TX, on Oct 08, 2021

The quality of the structure. The finishes and my interactions with any of the [name removed] [name removed] employees.

4.9
Verified Homeowner
El Paso, TX, on Oct 05, 2021

Communication, updates, and friendly customer service.

5.0
Verified Homeowner
El Paso, TX, on Oct 03, 2021

I loved the friendly customer service and that the process was transparent. Often times, [name removed] and [name removed] were readily available to help.

5.0
Verified Homeowner
Horizon City, TX, on Oct 01, 2021

I liked outside of home but Im very sad and upset about inside of home

1.9
Verified Homeowner
El Paso, TX, on Oct 01, 2021

[Translated from ES] The work organization and very accessible when talking with them in case of questions and doubts

4.9
Verified Homeowner
Las Cruces, NM, on Oct 01, 2021

My home took along time to be built partly due to covid and also mistakes that had to be corrected just before closing.

4.7
Verified Homeowner
Las Cruces, NM, on Sep 30, 2021

Our first time buying experience was excellent [name removed] and [name removed] kept us updated weekly they went above and beyond always listened to my concerns we had a few bumps in the road once we closed and moved in but I’m sure those things are to be expected, I have yet to find any dislikes even to this day I call and my issues or concerns are taken care of promptly by [name removed] who is also fantastic he did our final walk thru and did a very thorough job he is a very knowledgeable young man , Thank You all for the amazing customer service from beginning to end

4.9
Verified Homeowner
El Paso, TX, on Sep 30, 2021

Very friendly and caring

5.0
Verified Homeowner
El Paso, TX, on Sep 30, 2021

The service team has been extremely patient in explaining features of our home when I reach out. Did visit with [name removed] about an information packet to take notes during the walk through.

5.0
Verified Homeowner
Las Cruces, NM, on Sep 30, 2021

Very prompt

5.0
Verified Homeowner
El Paso, TX, on Sep 29, 2021

Customer service at Desert View Homes is phenomenal. Everyone I've spoked to is extremely helpful and resourceful.

5.0
Verified Homeowner
Horizon City, TX, on Sep 29, 2021

I did not like that even at closing, issues that were addressed months before, were still being fixed. Details to quality of work were not satisfactory. For example, crooked walls, loose handles and cabinet doors, lifting tile, soft spots in walls, hole on cement under tile, sealing of outlets and doorbell. What I did like was that my representative, [name removed], doing her best to get things fixed and taken care of and communicating. Unfortunately the project manager had to get involved in the end but he helped tremendously as well.

4.2
Verified Homeowner

Builder Profile

Desert View Homes logo

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less