Homebuilder Ratings & Reviews

Desert View Homes Reviews

785 Homeowner Reviews Completed Sep 2023 - Mar 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Mar 29, 2025

I was promised that we would be called in to see step by step progress and that didn’t happen. Other than that everything was great.

4.0
Verified Homeowner
Las Cruces, NM, on Mar 28, 2025

The entire process was amazingly seamless. [name removed] was very helpful and accommodating. The entire DVH staff has been wonderful! [name removed], our realtor was a jewel. We are very happy in our new home!

5.0
Verified Homeowner
Horizon City, TX, on Mar 26, 2025

I like the customer service team that gave us a peace of mind

3.7
Verified Homeowner
Las Cruces, NM, on Mar 25, 2025

Experience was great, after 6 months I noticed some materials are somewhat low quality such as the bathroom accessories. I also wish the property level grade would have been pointed out. I don't know if I would have purchased.

4.5
Verified Homeowner
Horizon City, TX, on Mar 24, 2025

[Translated from ES] The person was very gentle and he fixed things quickly for me. The young man was very kind.

5.0
Verified Homeowner
Las Cruces, NM, on Mar 24, 2025

Everyone at Desert [name removed] is very kind and has top-notch customer service!

5.0
Verified Homeowner
Las Cruces, NM, on Mar 24, 2025

Overall the home is fine. Very disappointed in the finish work like tile grout and caulking were poorly completed. The screen door fell off and the issues with dirty ice from the GE appliance is still an issue

3.6
Verified Homeowner
El Paso, TX, on Mar 23, 2025

Staff and trades-people are friendly, polite and responsive.

4.3
Verified Homeowner
Las Cruces, NM, on Mar 22, 2025

Once under contract, seemed like the communication and friendliness took a downturn. Still a good experience just felt salesy.

4.0
Verified Homeowner
Horizon City, TX, on Mar 20, 2025

We worked with [name removed] and he made the process super easy and was always there to answer any questions or concerns.

4.3
Verified Homeowner
Horizon City, TX, on Mar 20, 2025

[name removed] always believed on helping us since day one when we showed up to model home.

5.0
Verified Homeowner
El Paso, TX, on Mar 16, 2025

Good Morning, I'm reaching out to express my concerns with the overall quality of the home we purchased 04/15/2025. I will list the issue from day one. We need the windows and door not sealing correctly and the piles of dirt blowing in corrected. Please 1. Incorrect Air purifier installed purchased a Super V system and something else was installed. 2. AC unit condenser was bad from day one. Multiple attempts to fix. 3 different vendors brought in finally the 3rd vendor resolved the issue. 5 Requests submittedWall was cut opened to access AC lines. 3. Front Windows and Front door not sealing correct. 4 warranty request submitted still not fixed. We were told by construction [name removed] that the home has a seal test done to verify there are no leaks or pressure lose. 4. Front yard sides of home rock wall not installed. 6 months to resolve! 5. Guest bathroom tube fixture loose. repaired once loose again. 6. both Toilets not installed correctly, Issue resolved. 7. Stucco Crack front of house. Issue corrected. We do understand this is part of the home settling. I would like to express my gratitude to the folks that have come out to correct these defects. They make every effort to correct. Communication is outstanding! Their customer service skills are the best. Thank you

3.2
Verified Homeowner
El Paso, TX, on Mar 15, 2025

The quality of the home is beyond compare to any other builder.

5.0
Verified Homeowner
El Paso, TX, on Mar 12, 2025

My wife messaged him when I was in the field about a maintenance request, and he was very quick to get back to her and help her get the help she needed with the home.

5.0
Verified Homeowner
El Paso, TX, on Mar 11, 2025

This is my second time having a Desert [name removed] home. I took the first one in 2017 with which I had no problem and in general it was a good experience; with this new house it was the opposite. When the contract was made Desert [name removed] vendor told me that the selection of colors of the house was already there, the cabinets had to be gray (there was extra charge for the color), when I saw the house I noticed that the color of the cabinets are almost black (very different from the color they had told me and of which I have a photo), I asked if they be painted to gray and the response of Desert [name removed] was no, that they were NOT going to paint them gray since it was going to be very expensive and that it was cheaper just to return me the money, I got upset and commented that if they will not paint them I would paint them and I asked if there could be any compensation which they denied me and they only returned the $1400 (I visualized myself in the house with gray cabinets and buying decorations that matched the cabinets). Then on the first walkthrough We noticed some of the tiles were very uneven, when walking on them the floor felt uneven making it uncomfortable to walk, I told the technician who gave the orientation and he only said that he was going to put the note to verify “All floor” because he did not have enough "dots" to put on everything that was poorly placed. We saw many paint details and damaged bedroom doors and closets. On the second walkthrough we saw that the paint and door details were fixed, only the floor was not fixed, Desert [name removed] technician told me that it was OK and within standards and tolerances, I don't know what those tolerances are, only what I know is that it feels too uneven when walking and my fear is that my 2 year old is going to trip and fall due to the tiles and I inform Desert view staff about this on several occasions and they did nothing. On the second walkthrough, I didn't want to sign the sheet because the floor wasn't fixed but the staff told me that I had to sign or the house wouldn't be sold to me. The first time that I entered the house after the closing there were electricity problems, and some other details. [name removed] came personally to check the floor and told me if it was bad (out of spec) and sent someone to place the floor correctly. When they came to change the flooring, the whole house was filled with dust (including my 2 year old's toys) and when they removed floors they damaged other areas of the house (moldings). My house no longer looks new and it is all repaired, they had to wait for me to continue complaining about the floor to come and change it when they could do it before my closing day and avoid all the dust and the day they made me lose to repair it, even so there are still many uneven floors, I have photos of the evidence of everything I am saying. I chose a new house to avoid problems or damage with a used house and in the end it was worse because of all the details it had and repairs that were made for the damage caused, I was left with a very bad experience with this second home Desert [name removed] and it's a shame why I love this floor plan. Leaving aside all the bad I want to recognize 3 people who help me and followed up with me and tried to help me as much as possible, the first is [name removed], who although she was not my sales representative, she was calling me and pending to solve the defects found, another is Mrs. [name removed], who was very kind to come and clean the house when it got dirty with the change of floor, finally to Mr. [name removed], who came to personally check the floor and the details of the house and tried to fix everything as quickly as possible. I had a very bad experience with Desert [name removed], I would not recommend it to family and friends because of the timing and stress they put me and my family through this process.

2.0
Verified Homeowner
Las Cruces, NM, on Mar 08, 2025

The entire home buying process with DV was nothing short of incredible. Amazing talent and professionals. The floor plans offered by DV made for a good selection from which to evaluate and choose. The [name removed] plan is the perfect, high-quality build that we decided on. The DV [name removed] team is highly knowledgeable and proficient. Quick to complete my VA loan application. Camino Real Abstract and Title was simply outstanding in making the closing of our new home so easy. The warranty team was thorough in their explanation of the home and appliance coverages that come with the purchase of a lovely Desert [name removed] home. We are extremely satisfied. An A PLUS experience.

5.0
Verified Homeowner
El Paso, TX, on Mar 03, 2025

I Loved the care that [name removed] provided she was amazing

5.0
Verified Homeowner
El Paso, TX, on Mar 03, 2025

Great communication and people that made it happen. Thank you [name removed] and [name removed].

5.0
Verified Homeowner
El Paso, TX, on Mar 03, 2025

I liked how communicative [name removed] was and all that he did to try and make the purchasing experience as easy as possible. I did not like the wording in the hard deadline to close in order to receive the appliances. This part felt very lowbrow and not part the overall experience I received in the rest of the experience. You should reconsider this portion of the purchasing experience.

4.2
Verified Homeowner
El Paso, TX, on Mar 01, 2025

Poor quality in windows, paint, shower tray, many cosmetic issues, poor root cause XXXXX ysis during warranty service requests

2.9
Verified Homeowner

Builder Profile

Desert View Homes logo
mfigueroa@desertviewhomes.com

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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