Homebuilder Ratings & Reviews

Desert View Homes Reviews

804 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Horizon City, TX, on Jul 24, 2024

On time appointments. Excellent customer service!!

5.0
Verified Homeowner
El Paso, TX, on Jul 24, 2024

I like they where veryy tentative thru the whole process

4.8
Verified Homeowner
Horizon City, TX, on Jul 20, 2024

[Translated from ES] I am very happy with this Deser Homes company. They are very kind to any questions and complaints. Thank you.

5.0
Verified Homeowner
El Paso, TX, on Jul 20, 2024

[Translated from ES] [name removed]! Everything was always very well explained, clear and even though we were out of the country, he always helped us and kept us up to date with everything! We will always be very grateful to her.

5.0
Verified Homeowner
Horizon City, TX, on Jul 20, 2024

the fast response, the people are always there to answer questions.

5.0
Verified Homeowner
El Paso, TX, on Jul 18, 2024

It was super fast and easy! It was my first time and I felt completely confident in every move we made because of desert view.

5.0
Verified Homeowner
El Paso, TX, on Jul 17, 2024

Everything has been great.

4.9
Verified Homeowner
El Paso, TX, on Jul 16, 2024

I felt that our closing was not handled with customer service in mind. I made multiple attempts to schedule our closing for the Monday following the Friday that it actually closed. I had to work the week of the closing and I made this clear weeks in advance. I am an RN and I worked in a very busy unit the week of the closing. I had to rush across town to make the closing time appointment. The individual who handled our closing was 30 minutes late to top it off. I do not understand the disconnect between Desert [name removed] and the understanding that we could have spent our $331,000 with any other builder. It didn’t matter and we were not important enough as the customer to help us with out closing date for the Monday that I requested. There was absolutely zero meeting us in the middle and letting us close on the Monday. We felt like a number and not a customer. We also were scheduled to close initially the end of June or first part of July. The closing date was moved up over a month early without our agreement. We had a lot of trouble with our prior rental due to getting out earlier than the date I had given prior. I honestly was so frustrated that Desert [name removed] refused to work with us in the closing I almost went with another builder. If my wife wasn’t in love with house already I would’ve gone to a different builder. That is how unhappy I was with the process. The only good experience I had was with [name removed] and he was fantastic and my [name removed] officer [name removed]. She was great also. The process should have been a great experience but the closing left me very disappointed.

4.7
Verified Homeowner
Horizon City, TX, on Jul 11, 2024

The floor is giving problems

4.4
Verified Homeowner
El Paso, TX, on Jul 10, 2024

Nothing. Everyone was really professional

5.0
Verified Homeowner
Las Cruces, NM, on Jul 05, 2024

There are se There are issues that bother me. The paint on the exterior is awful. On a scale of 1-10, would I give this house a 3. Too many places with spilled paint. Front and back patio. The garbage disposal crapped out after a few months and water damaged the particle board. There's water spots showing through the rocks by the drive way, and the back patio. Obviously water is leaking from someplace. I'm thinking from the watering system. I wish it was different. Knowing what I know now. I wouldn't have bought this house.

3.6
Verified Homeowner
Horizon City, TX, on Jul 04, 2024

The rocks put around the home for landscaping are not very sustainable.

4.1
Verified Homeowner
El Paso, TX, on Jul 03, 2024

[Translated from ES] Well, the truth is, the quality of the house is not good, and I found several construction details that are very visible.

3.9
Verified Homeowner
El Paso, TX, on Jul 03, 2024

[name removed] is very kind and helpful and willing to fix everything I have complained about.

5.0
Verified Homeowner
El Paso, TX, on Jul 03, 2024

Very good service

5.0
Verified Homeowner
Horizon City, TX, on Jul 02, 2024

It took over a month to get the kitchen water Device and filter for the drinking water. At that time the water had an odor! And currently the exterior wall is still dusty from the builders work.

3.3
Verified Homeowner
Horizon City, TX, on Jul 02, 2024

N/A I was living 9 hours away the process was smooth as could be.

5.0
Verified Homeowner
El Paso, TX, on Jun 30, 2024

I personally have no complains Desert [name removed] made my first home buying experience very easy which was awesome considering most ppl say buying their first home was very stressful. In the contrary, my experience was the exact opposite of that !

5.0
Verified Homeowner
Las Cruces, NM, on Jun 28, 2024

Everything went smoothly. [name removed] was amazing he took care of us over and above. Thank you [name removed]

4.8
Verified Homeowner
El Paso, TX, on Jun 27, 2024

The warranty help service always prompt in their response. Second, our agent continues to help when we need him. For instance, he would call the service people in times that we cannot reach them. As far as maintenance, we have at least three times issue with water leak from the 2nd floor. Overall though, we are satisfy.

3.8
Verified Homeowner

Builder Profile

Desert View Homes logo
mfigueroa@desertviewhomes.com

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less