Homebuilder Ratings & Reviews

Desert View Homes Reviews

922 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Horizon City, TX, on Jun 23, 2022

Warranty has been their when needed .no issues.

5.0
Verified Homeowner
Las Cruces, NM, on Jun 20, 2022

I still need some touch ups done on my home (painting, replace chipped toilet seat, etc.)

4.2
Verified Homeowner
El Paso, TX, on Jun 18, 2022

All the help that was provided from [name removed] and [name removed] during my buying process. Outstanding team of professionals.

5.0
Verified Homeowner
Las Cruces, NM, on Jun 18, 2022

[name removed] has always done an amazing job. Always super responsive and if he can fix something really quick, he'll get to it right away. Can't say enough about this guy!

5.0
Verified Homeowner
El Paso, TX, on Jun 16, 2022

I liked that [name removed] was very transparent and provided me with updates throughout the process. I liked the experience of customizing my home and the friendly people who work for Dessert [name removed] [name removed]. The only thing I disliked was the amount of time it took for my home to be completed, I understand that many of the reasons were due to COVID and out of the builders control but for a family of 6 waiting almost a year living separately and with family members it was pretty hard. Like I stated I had an amazing experience and loved every minute of it from choosing the lot, customizing the home, and the home orientation. The orientation really provided me with so much information on my home and all the wonderful features.

4.7
Verified Homeowner
Horizon City, TX, on Jun 15, 2022

Process was transparent. All my questions were answered in a timely manner. Excellent customer service from [name removed], [name removed] and [name removed].

5.0
Verified Homeowner
El Paso, TX, on Jun 14, 2022

I like the communication and all the expectations were meet.

5.0
Verified Homeowner
Las Cruces, NM, on Jun 14, 2022

Great communication throughout the home-building process

4.8
Verified Homeowner
El Paso, TX, on Jun 11, 2022

Master bedroom closet needs an ac vent. It gets really hot in the closet. Still a shame on the stucco work.

5.0
Verified Homeowner
Horizon City, TX, on Jun 09, 2022

[Translated from ES] Very good attention from desert view

5.0
Verified Homeowner
Las Cruces, NM, on Jun 08, 2022

I submitted an inquiry through the online portal with photos and have never received a response via email or any phone calls

4.9
Verified Homeowner
El Paso, TX, on Jun 03, 2022

[Translated from ES] ALL VERY FRIENDLY, PRECISE IN THE REPAIR AND FAST.

5.0
Verified Homeowner
El Paso, TX, on Jun 02, 2022

I like that they fixed the things I needed.

3.9
Verified Homeowner
El Paso, TX, on May 30, 2022

The purchase experienced was the best quality of the process. It was a smooth transition and with lots of open communication despite being out of state during the process. The sales agent kept me inform and periodically sent updates which, as an out of state buyer you appreciate. The walk-through was also a good experience even via facetime as my realtor had to do that for us. I do like the flexibility from the staff. [name removed] was so accommodating and was able to give us a second orientation once we arrived. The dislike is the quality of the craftsmanship. There are a lot of deficiencies that need to be addressed. Too many minor things that were overlooked and although we have a year of craftsmanship warranty, it seems like the finishing touches were rushed and are visible throughout the house.

4.5
Verified Homeowner
El Paso, TX, on May 30, 2022

Like anything else, nothing is perfect but [name removed] [name removed] has kept their word to fix the defects. Overall, we are very satisfied. Thank you especially to [name removed], Mr [name removed] and [name removed] for their undiminished support.

4.9
Verified Homeowner
El Paso, TX, on May 29, 2022

What we disliked was how long it for our home to be built and ready. What we really liked was the final product, we are happy with our home.

4.3
Verified Homeowner
Horizon City, TX, on May 18, 2022

Pros - Lot size is bigger for more space, Customer service started very good with great communication, Countertops were corrected to what we chose originally. Cons - Exterior paint was not what we asked for, on order form the color is stated correctly but with new process of how the stucco is done it changed the color of the home. Received a coupon in our welcome packet for a free Ring doorbell and warranty did not approve install. Construction took 7 months to complete our home. Flooring we originally chose was no longer available by time house was built so we had to choose new flooring via text.

4.1
Verified Homeowner
El Paso, TX, on May 17, 2022

Everything is fine I just did not get my ring door bell was told Someone would come out to install it and never happen

3.8
Verified Homeowner
Las Cruces, NM, on May 16, 2022

[name removed] was amazing to work with! We had excellent communication weekly about the progress of our home. I loved the choices/options given for the look of our home (everything inside and outside). We would prefer to have taller rock walls and no options for back landscaping.

4.8
Verified Homeowner
El Paso, TX, on May 15, 2022

Seems like everyone contractor [name removed] hired did a horrible job. Cement pourers, sheet rock tapers, and framers. We had to tell them about a missing upgraded door in the garage, 3 kitchen windows were to low at one point, then they set up to high, high outlets were not initially installed, outlets were installed after I brought to there attention. Laundry room was missing the upgraded cabinets until mentioned. The kitchen island has a bump on the floor and it’s not straight. Stucco contractors had to redo some areas in the court yard. The painter painted the wrong color in the whole interior. We had delay after delay after delay, all these events caused us to keep extending the interest rate lock we had since January of 2022. We ended up closing April 14th due to so many extensions. Desert view is still not 100% finished with our home. We made a list of items to be completed before closing and some of those items are pending. I can go on and on. We are tired of asking and calling. Buying a home should not be so stressful. Truly disappointed!

4.1
Verified Homeowner

Builder Profile

Desert View Homes logo

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less