Homebuilder Ratings & Reviews

Desert View Homes Reviews

531 Homeowner Reviews Completed May 2025 - Nov 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Nov 10, 2026

[name removed] has been super helpful with any issues that we’ve had. Always hears us out with our complaints we’ve had.

5.0
Verified Homeowner
El Paso, TX, on Nov 05, 2026

When call for assistance took following up to get response to my calls

3.9
Verified Homeowner
Las Cruces, NM, on Nov 04, 2026

I like how they helped me buy my home.

3.7
Verified Homeowner
El Paso, TX, on Oct 31, 2026

Ease of buying the home and the warranty claims being super responsive.

5.0
Verified Homeowner
El Paso, TX, on Oct 25, 2026

[name removed] of all, I loved my home. The design, the spaces and everyting else. The home is pretty! Also the services and personel was pretty thouhtful. I am very pleased to do business with Desert View.

5.0
Verified Homeowner
El Paso, TX, on Oct 20, 2026

Warranty repairs and follow up

4.5
Verified Homeowner
El Paso, TX, on Oct 16, 2026

First off [name removed] was amazing. I had no intention on buying a new home that day but after our conversation, I felt like it was defiantly the right move. I've never been so inspired and happy with any other decision my whole life.

5.0
Verified Homeowner
El Paso, TX, on Oct 14, 2026

[Translated from ES] They would keep you updated each week on the progress of your house.

5.0
Verified Homeowner
El Paso, TX, on Oct 09, 2026

I like everything else but I said my warrenty request link is not working and its been more than 3/4 months no resolution yet.

3.9
Verified Homeowner
Horizon City, TX, on Oct 09, 2026

The home is nice. It'mising a mailbox. We have to go out of our way to grab our mail. We have to fight with the post office to get our parcel even if our status shows holding at post office. Your incompetence is costing us money, gas is already high! While you made money out of us but costing us money. Had I known I would've NOT buy. Do better!

1.3
Verified Homeowner
El Paso, TX, on Oct 06, 2026

[Translated from ES] What I liked most about my experience with this builder was his professionalism, the quality of the construction, and the excellent communication throughout the entire process.

5.0
Verified Homeowner
Horizon City, TX, on Oct 04, 2026

Dislike the waiting on approval

5.0
Verified Homeowner
Horizon City, TX, on Sep 28, 2026

The ease of mind and reassurance through out the process

5.0
Verified Homeowner
El Paso, TX, on Sep 26, 2026

Quick and easy

5.0
Verified Homeowner
El Paso, TX, on Sep 23, 2026

Outstanding build quality and very professional customer service

4.9
Verified Homeowner
Horizon City, TX, on Sep 22, 2026

Desert [name removed] Homes has a fast response to any warranty issues with the house.

5.0
Verified Homeowner
Las Cruces, NM, on Sep 22, 2026

What I really appreciate is that they are currently working on fixing my home and addressing the issues I have brought to their attention. However, I do feel that the communication and follow-up could be improved. After the six-month period following my purchase, I was expecting a follow-up as I was told there would be one, but I never received it. I was also not informed that I could seal my floors after 30 days. I was told that I needed to wait a year or it could affect my warranty, which was confusing and frustrating. There were also a few times when I scheduled repairs and took time off from work, but the repairs were not completed because no one showed up. I understand that things can happen, but it was difficult having to miss work and then make multiple calls to get the repairs rescheduled. Overall, I am happy that the issues are finally being addressed. I just feel that better communication, follow-up, and keeping scheduled appointments would make the experience much better for homeowners.

3.3
Verified Homeowner
El Paso, TX, on Sep 21, 2026

I liked that the company was frequently available to stop by and view our home during the build, as well as coming by the Model House to measure certain areas.

4.8
Verified Homeowner
El Paso, TX, on Sep 20, 2026

Like: Communication between Desert View Homes representative and myself was very professional. Always checked up on us and provided updates on the property’s building process. These updates always included pictures of the home and the current state of the property. The representative provided my family multiple opportunities to asks questions and bring up concerns. Dislike: There was a confusing time in our purchase process where our assigned title company changed. Did not affect our purchase process in the end, but it was a confusing time when we began to receive communication from a title company we did not expect.

5.0
Verified Homeowner
El Paso, TX, on Sep 17, 2026

I appreciate that my husband and I received weekly phone calls with updates as the home was being built and had the opportunity to ask questions.

4.7
Verified Homeowner

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less