Homebuilder Ratings & Reviews

Desert View Homes Reviews

559 Homeowner Reviews Completed Feb 2020 - Feb 2021

Overall Satisfaction

4.3
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 15 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Las Cruces, NM, on Feb 23, 2021

Like the house and how mike kept us updated

4.2
Verified Homeowner
Las Cruces, NM, on Feb 22, 2021

We didn’t like that we weren’t kept up to date with our build. A lot of delay due to new model but that was never explained to us during contract talk. We were told there would be no delay's other than pandemic issues. We also never got an initial consultation with the building manager.

4.5
Verified Homeowner
Las Cruces, NM, on Feb 21, 2021

Whenever we have a warranty issue that need to be resolved they are quick to relive the issue

4.8
Verified Homeowner
El Paso, TX, on Feb 21, 2021

I loved the communication. [name removed] was very good about answering my questions in a timely manner. The process was very smooth. I wish I had more say in the customization of the house. I was not aware my walls would be matte, walls dirty and scratch easily. Would have liked thermostat downstairs. Upstairs has to be burning to get downstairs to heat up a bit.

4.8
Verified Homeowner
El Paso, TX, on Feb 20, 2021

I had a leak the first week and [name removed] was quick to resolve this issue. He is truly a class act!

5.0
Verified Homeowner
Horizon City, TX, on Feb 19, 2021

[Translated from ES] Very economical

4.4
Verified Homeowner
El Paso, TX, on Feb 18, 2021

The walls were initially sprayed with primer and not paint; Lots of paint splatter on the cabinets; Any home improvement must be done through [name removed] [name removed] or it voids the warranty. Customer service was swift when reporting any issues.

4.9
Verified Homeowner
El Paso, TX, on Feb 16, 2021

Have not completed the repairs. Now I have a water leaks in my kitchen sink

2.5
Verified Homeowner
Las Cruces, NM, on Feb 13, 2021

[Translated from ES] The great help for the whole process excellent staff

4.7
Verified Homeowner
Las Cruces, NM, on Feb 12, 2021

It was really easy and [name removed] went out of our way to make sure the process went smooth.

5.0
Verified Homeowner
Las Cruces, NM, on Feb 12, 2021

I have loved the personal touch that [name removed] gives and the genuine concern if something goes wrong.

4.1
Verified Homeowner
El Paso, TX, on Feb 11, 2021

Good location. Nice layout.

4.4
Verified Homeowner
El Paso, TX, on Feb 08, 2021

Desert view’s customer service was very helpful.

4.8
Verified Homeowner
Las Cruces, NM, on Feb 05, 2021

There are still some things not completed. The bedroom had a hole in the ceiling. It was fixed 09/20 but they never came back to paint the section that was fixed. The rock wall is cracked. I was told that it would be fixed by December 2020. This is February 2021 not fixed. I guess i have to call to remind them to fix it. Also i have not received an explanation that is logical about why the fixtures in the bathrooms do not match. They are different colors. They are different.

4.2
Verified Homeowner
Las Cruces, NM, on Feb 04, 2021

Overall I like the home. But, trying to get things fixed has been a challenge.

3.7
Verified Homeowner

Builder Profile

Desert View Homes logo

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less