Homebuilder Ratings & Reviews

Desert View Homes Reviews

829 Homeowner Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

4.3
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Las Cruces, NM, on Feb 06, 2023

I likes that [name removed] touched base with us weekly, I initially didn’t have a good experience with the builders preferred lender, but we hashed it out and I spoke with [name removed] and he was able to accommodate me better. We liked speaking to [name removed], he gives a very thorough home orientation. He stands behind the company he works for, admire him too and his work.

4.8
Verified Homeowner
El Paso, TX, on Feb 05, 2023

Process was simple and was accommodated according to my needs

5.0
Verified Homeowner
Horizon City, TX, on Feb 05, 2023

That was a smooth transition after the litigation that held the build. The inspection points that were address were not and have not been repaired or replaced.

4.4
Verified Homeowner
El Paso, TX, on Feb 04, 2023

It doesn't feel like a new home. We had a price increase of $50k and we are having to fix many things. Even after they fix it, they have to come and refix it. When we request to get it fixed, they take forever to schedule it and for some things they don't want to fix it..always an excuse as to why it cant be fixed.

3.0
Verified Homeowner
Horizon City, TX, on Feb 04, 2023

The foreman for the builds made sure to ask several times during move in when he saw us if anything seemed out of place or not done, and if it was simple fixed it on the spot.

5.0
Verified Homeowner
Horizon City, TX, on Feb 04, 2023

Everything was great.

5.0
Verified Homeowner
Horizon City, TX, on Feb 01, 2023

This is my first home buying experience, everyone was very considerate and made me feel comfortable throughout the process

5.0
Verified Homeowner
El Paso, TX, on Feb 01, 2023

The warranty department has been awesome! They are great at responding and great at taking care of the issue! Desert View warranty second to none! They really honer it

5.0
Verified Homeowner
El Paso, TX, on Jan 30, 2023

No issues.

4.5
Verified Homeowner
Horizon City, TX, on Jan 28, 2023

The experience is great the representatives are awesome, however I still have a broken window frame that has not been addressed.

4.7
Verified Homeowner
Horizon City, TX, on Jan 28, 2023

I have not had any issues

3.8
Verified Homeowner
El Paso, TX, on Jan 26, 2023

Warranty service is ok, but the house quality is extremely bad. Most of the door are misfit, soundproofing is zero, cabinets are worst quality, workmanship is even worse. It is like they rushed it

3.1
Verified Homeowner
Horizon City, TX, on Jan 26, 2023

It hasn't been easy to keep up with the status of warranty requests. Luckily, the office staff has been helpful when called upon.

4.3
Verified Homeowner
El Paso, TX, on Jan 25, 2023

The final product is not great. Mediocre work done. Have had several “warranty claims” for work that wasn’t done properly to begin with. Irrigation system gave out second month living here and no longer covered after the first 30 days of closing. Shortly after, garage door stopped working properly and bent. Warranty request for that was sent and told company wasn’t going to repair it even though we were using the remote garage openers given to us at closing. Come to find out, several neighbors on our block had the same problem. Bad work installing if I had to guess. Getting anybody to call back much less come to the home to repair anything takes forever and constant follow up.

3.3
Verified Homeowner
El Paso, TX, on Jan 24, 2023

No issues to report.

5.0
Verified Homeowner
El Paso, TX, on Jan 23, 2023

[Translated from ZH-S] I don't like it, it's outrageous

1.5
Verified Homeowner
El Paso, TX, on Jan 21, 2023

Warrant and customer care have been excellent. My gripes are with quality of come.

5.0
Verified Homeowner
Horizon City, TX, on Jan 20, 2023

The only think I disliked was that I was not notified when building began and the process but I’m not sure if that was the agents fault. Other than that, it was been great. [name removed] [name removed] has always answered every question we have had.

4.7
Verified Homeowner
El Paso, TX, on Jan 13, 2023

I appreciate that they are quick to respond.

4.8
Verified Homeowner
El Paso, TX, on Jan 12, 2023

The hours of operation for warranty repairs are very limited, not friendly for working people

5.0
Verified Homeowner

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less