Homebuilder Ratings & Reviews

Desert View Homes Reviews

589 Homeowner Reviews Completed Feb 2025 - Aug 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Jul 30, 2026

The subcontractors they hired without oversight are damaging the reputation of Desert [name removed] Homes. Just for context I will explain my issues which were avoidable and disappointing to say the least. 1. Constant issues with electricity within the home and microwave. 2. Water Pressure Regulator Valve (PRV) that is required to regulate water pressure between the city and home was not installed in the correct location. When I brought it to the attention of the Maintenance Mgr. he attempted to convince me to put the new PRV in an area not even associated with the water system coming into the home. I believe that higher than normal pressure (greater than 80psi) is what damaged my irrigation system and cost me an over $450 water bill and I am stuck repairing my own irrigation system because management denied that pressure is a contributing factor to that valve bursting and leaking over 26,000 gallons unbeknownst to me. 3. Upon changing a light switch, the electrician found one of the wires was cut and had exposed wires which I wouldn't have known had the switch been changed out for a better one (It wasn't changed by Desert [name removed] I paid to have the work done and reported the findings with photos to Desert [name removed] with no response). 4. The dryer machine outlet plug was installed upside down. 5. My balcony upstairs in the loft is not level and actually slanted. Nothing not even a glass could be placed on that balcony as it would fall off. 6. Obvious damage to my walls going up the stairs that was obviously done during build while moving in material and it was poorly patched up and doesn't look aestically pleasing to the eyes. These are just a few of the imperfections found within the home build that I will now have to pay out of pocket to repair. As a military veteran and home buyer I both expected and hoped for better oversight and monitoring. We veterans operate via word of mouth and when we communicate and recommend companies or organizations we all trust in each others word and advice. I really wanted to share great recommendations regarding Desert [name removed] but all I can do at this moment is tell them the truth about my own experiences and show them what I have experienced. I truly feel that Desert [name removed] is a good company that wants to produce quality homes for customers like myself, but unfortunately the mark has been missed with my build. I can only hope that Desert [name removed] hires a quality and control team to inspect work done by subcontractors a lot of these errors can be prevented and more customers would be excited and happy with the work and home they purchase. No one wants to spend almost half a million dollars only to have to continue to invest more out of their own pocket to right wrongs done by the builder/subcontractor.

1.8
Verified Homeowner
El Paso, TX, on Jul 30, 2026

The time that representatives took to explain things such as the process, loan info, warranty info, walk thru inspection, and the communication throughout the process.

5.0
Verified Homeowner
Las Cruces, NM, on Jul 30, 2026

Friendly people, efficient, and knowledgeable.

5.0
Verified Homeowner
Las Cruces, NM, on Jul 26, 2026

Greetings I would like to add the sales manager was delightful, knowledgeable and made me feel confident going in. I did have questions about the sizes of the living room before the drywall went up he made me assured the it may look small now but I will see the width when it comes to the finish and he was right after applying my furniture into the area. My walk through was on point but after moving in I then found out that I had no space in the bathroom for all my cosmetic,bathroom solutions etc…. Very disappointed in having no extra space to put in drawers for these items.

4.9
Verified Homeowner
El Paso, TX, on Jul 25, 2026

We were kept well informed on the progress of our home build. The process was very fluid and relatively simple.

4.8
Verified Homeowner
Las Cruces, NM, on Jul 23, 2026

Our new home us beautiful and we were always updated on a weekly basis. If we had any concerns, they were addressed in a timely manner.

4.9
Verified Homeowner
El Paso, TX, on Jul 23, 2026

We had great experiences with their staff

5.0
Verified Homeowner
Horizon City, TX, on Jul 21, 2026

Everything went very smooth with the entire purchasing process

5.0
Verified Homeowner
Las Cruces, NM, on Jul 20, 2026

The title company purchase was very quick. [name removed] followed with us on problems with the house to help get them resolved.

4.9
Verified Homeowner
Las Cruces, NM, on Jul 14, 2026

The customer support

4.8
Verified Homeowner
El Paso, TX, on Jul 13, 2026

The moving process was easy. [name removed] was a fantastic sales rep who has super communicative and ensured everything I wanted in my new home happened!

5.0
Verified Homeowner
El Paso, TX, on Jul 12, 2026

The employees of the warranty team were unprofessional when it came to our water leak caused by installation error of the stucco people. They didn’t take the issue serious and other repairs that were brought up

0.6
Verified Homeowner
El Paso, TX, on Jul 09, 2026

[Translated from ES] [name removed] [name removed]'s attention solved my problem very quickly

4.5
Verified Homeowner
El Paso, TX, on Jul 08, 2026

We love it!

5.0
Verified Homeowner
Las Cruces, NM, on Jun 28, 2026

Great time in getting the loan and move in going just a little stuff they missed but it’s been taken care of . I would refer them to other people thank you for the experience and the work overall I love my home

5.0
Verified Homeowner
Las Cruces, NM, on Jun 28, 2026

The communication with everyone involved

4.9
Verified Homeowner
El Paso, TX, on Jun 27, 2026

They helped me with my credit and the purchase process was simple

5.0
Verified Homeowner
Horizon City, TX, on Jun 27, 2026

It takes a while to set up appointments to get things fixed. After moving in I noticed that not enough grout was put into the floor leaving airbubbles and causing to to crumble. It looks even like the grout mixture wasnt balanced. I also noticed that I had a water leak in the attic because a pipe wasnt properly installed which allowed the AC condensation water to flow into the attic down a wall instead of the drain pan. It looks like things were rushed in the house.

4.4
Verified Homeowner
El Paso, TX, on Jun 27, 2026

The overall experience could not have been any better!

5.0
Verified Homeowner
Horizon City, TX, on Jun 25, 2026

I love my home and the quiet area that we are located in. I like the floor plan and how easily the energy flows. It has been relatively simple to care for it, for now. I was not happy with the lack of care that was given to my home when delivered. The house was not cleaned up for delivery. I had to do the clean up myself. Our yard was not well leveled and had holes by the back walls.

3.9
Verified Homeowner

Builder Profile

Desert View Homes logo
mfigueroa@desertviewhomes.com

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less