Homebuilder Ratings & Reviews

Desert View Homes Reviews

929 Homeowner Reviews Completed Mar 2021 - Sep 2022

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Horizon City, TX, on Sep 26, 2022

Smooth transition in moving

5.0
Verified Homeowner
El Paso, TX, on Sep 24, 2022

I like that you have been very prompt with your response to any issues we have had

4.7
Verified Homeowner
El Paso, TX, on Sep 22, 2022

I liked that I received frequent updates during the build process and the move in gifts were thoughtful.

4.6
Verified Homeowner
Las Cruces, NM, on Sep 15, 2022

Justin was fantastic regarding the urgency of the purchase of this home. He knew that I needed to purchase a home by the end of August so that I wouldn't have to lease a house for another year, and he made it happen. However, after I moved in, I was told by Gordon during the walk through of the property that I shouldn't hesitate to contact him either by phone or text to let him know if I found any issues with the house. Unfortunately, I texted him on August 20th informing him that there was a problem with the guest bathroom sink, he never responded. I then called him a few days later, and he told me that I needed to fill out an online request for repairs. My brother was able to fix the problem. I also sent a text regarding a crack in the wall and sent a picture of it on September 8th, and I still not have heard back from him. This is disappointing.

4.9
Verified Homeowner
El Paso, TX, on Sep 10, 2022

Very fast customer service and quality repairs to things that were of concern to me.

5.0
Verified Homeowner
Horizon City, TX, on Sep 08, 2022

The office has a lack of urgency. I emailed and still had to call to get an appointment. I need additional things added but only get a voicemail.

3.8
Verified Homeowner
Horizon City, TX, on Sep 06, 2022

Extremely LIKE the Team Spirit.. Thank You!!

5.0
Verified Homeowner
El Paso, TX, on Sep 03, 2022

No issues here, I’ve received service when requested

4.7
Verified Homeowner
El Paso, TX, on Sep 02, 2022

The customer service has been fantastic across all areas we have dealt with

5.0
Verified Homeowner
Horizon City, TX, on Sep 01, 2022

Everything has been great with warranty. Very quick

5.0
Verified Homeowner
El Paso, TX, on Sep 01, 2022

We called for support because our HVAC was not working properly. The technician that came to our home seemed to be in a rush, was rude and condescending.

4.0
Verified Homeowner
El Paso, TX, on Sep 01, 2022

Hortensia was great through out the process SHE'S AWESOME!!warranty dep is awesome!! Monique and Fletcher came in towards the end of my purchase and did an awesome job. But at the beginning stages of the buying process it was very difficult and stressful. They put a 2 month delay on the construction of the home. Contract was done in October and didn't get to the design center till December. Due to the lack of not being familiarity with new floor plans and the optional upgrades that came with the homes. Construction did not start till end of Feb beginningof March. I tried adding some electrical outlets in certain areas. But was told it was to late in the process to add since my contract was written in October but still not turned in. So I lucked out on that. During construction the Sales person and Superintendent did not put much care and interest in our home. Construction was always slow and had lots of structural items missing. I would go almost everyday to check on home and constantly found items that were missing. Once Monique and Fletcher came in WOW HUGE difference ?? Monique was always willing to help.Fletcher took care of the home and immediately addressed issues and gave me a peace of mind. He finished our home and we LOVE IT THANK YOU!! Thank you DESERTVIEW!!

4.0
Verified Homeowner
Horizon City, TX, on Aug 29, 2022

A very profesional team at desert view homes

5.0
Verified Homeowner
El Paso, TX, on Aug 29, 2022

The team was dedicated and ensured the closing was done ASAP and also made the model home available. The team was also very communicative ensuring the process went smoothly and answering all of my questions, it showed the team cares about the customer.

5.0
Verified Homeowner
El Paso, TX, on Aug 28, 2022

Everything has been fine

3.9
Verified Homeowner
El Paso, TX, on Aug 27, 2022

I never received a response regarding my 30 day warranty service request

0.5
Verified Homeowner
El Paso, TX, on Aug 26, 2022

It was a very easy, I did not feel stressed throughout the process

5.0
Verified Homeowner
El Paso, TX, on Aug 25, 2022

Several quality issues around the house in the exterior. The house is incomplete, missing features in the from of the house. I have a windows that is upside-down and the slide-door was installed upside-down. During the rains water accumulated around the house and mange to infiltrated thru the walls which affected 2 rooms. Missing paint around the edges of all windows. Nails are visible in some parts of the house. Looks like the house had a lack of supervision during the construction.

2.0
Verified Homeowner
El Paso, TX, on Aug 25, 2022

The timing and the follow through. Peace of mind with the quality has me questioning long term reliability.

1.8
Verified Homeowner
Horizon City, TX, on Aug 23, 2022

[Translated from ES] They respond quickly to needs and their customer service is very friendly

5.0
Verified Homeowner

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less