Homebuilder Ratings & Reviews

Desert View Homes Reviews

741 Homeowner Reviews Completed Sep 2022 - Mar 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Las Cruces, NM, on Feb 26, 2024

Quick responses and very helpful

5.0
Verified Homeowner
Horizon City, TX, on Feb 25, 2024

[Translated from ES] The doseño

0.5
Verified Homeowner
El Paso, TX, on Feb 25, 2024

Loved it all was kinda hard getting in contact with the lender but the sales rep was a very professional, respectful, and gave us all the information we needed and helped us out a lot

4.6
Verified Homeowner
Las Cruces, NM, on Feb 20, 2024

Friendliness of staff. Returned my phone calls

4.5
Verified Homeowner
El Paso, TX, on Feb 19, 2024

I had issues with the house during the summer and they were repaired as soon as I reported the issues. I appreciate quick responses.

4.9
Verified Homeowner
El Paso, TX, on Feb 18, 2024

I like warranty service

3.4
Verified Homeowner
El Paso, TX, on Feb 17, 2024

The team was there ready to help with whatever I needed

5.0
Verified Homeowner
Horizon City, TX, on Feb 12, 2024

We loved our experience w/ Desert View Homes! [name removed] and [name removed] had open communication w/ us from day one! They explained the process w/ details and made the process easy! We are very blessed we decided to purchase our first home w/ Desert View!

5.0
Verified Homeowner
Las Cruces, NM, on Feb 11, 2024

I love my house design, I think the builder was very friendly, and guiding me through the process to completion. What i disliked, I think the back landscaping wasn’t level for I see standing waters not draining well, and the bathrooms doesn’t have window opening for ventilation. Overall am happy with the building and desert view homes

4.9
Verified Homeowner
El Paso, TX, on Feb 07, 2024

The quality of repair work done in June 2023 prior to closing wasn't great and has made me hesitant to make any warranty claims. I had a warranty repair scheduled for 2/7/24 at 10:30AM and nobody showed up or called to notify me that nobody was coming. My warranty experience has been very poor.

1.3
Verified Homeowner
El Paso, TX, on Feb 06, 2024

To date the responsiveness to warranty or warranty related matters has been efficient and timely. At times getting access to report the list of items is a bit more involved than preferred, but overall, the access and responsiveness have been very good.

4.5
Verified Homeowner
El Paso, TX, on Feb 02, 2024

I like their timely and affordable construction of the house. However, they are very limited in terms of customization.

4.4
Verified Homeowner
Las Cruces, NM, on Jan 30, 2024

The loan process was a bit tedious. Not as smooth I anticipated but overall the whole Desert View team got the job done. Great service and beautiful new homes.

4.6
Verified Homeowner
Horizon City, TX, on Jan 29, 2024

Everything has been good so far

4.9
Verified Homeowner
Horizon City, TX, on Jan 29, 2024

I have disliked that for the celling cracks or anything related to that they can only fix it one time

5.0
Verified Homeowner
El Paso, TX, on Jan 27, 2024

Contract to move in was pretty easy

4.8
Verified Homeowner
Las Cruces, NM, on Jan 27, 2024

excellent customer service

4.6
Verified Homeowner
Las Cruces, NM, on Jan 25, 2024

We appreciated both [name removed] and [name removed] for walking us through our initial options and with constant updates on the state of construction including weekly update phone calls and photographs. As this was a new experience for us, it helped us understand what was happening and where we were in the process. We appreciated the team giving us a final walkthrough and getting us ready to take delivery of the new home. Well done all around.

5.0
Verified Homeowner
El Paso, TX, on Jan 24, 2024

Throughout the purchasing process during quality inspections and walk through I identified a water mark on the base of a restroom door to which my concerns on existing water damaged were not accepted and dismissed. It was later identified that in fact there was a water leak inside the home.

3.9
Verified Homeowner
El Paso, TX, on Jan 24, 2024

Lender reps were not readily available to answer important questions, nobody ever explained to us the paperwork that they were sending and paperwork that we needed to sign, no user manual was ever given to us either, we had our initial orientation where we were told we would have another more in depth one explaining the warranties, that never happened either

3.9
Verified Homeowner

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less