Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
El Paso, TX, on Jan 08, 2024
I like that they are really here to help you out with your home and everything that you have questions for they have the right answers
El Paso, on Jun 19, 2024
I have no dislikes. I have had a great experience with you. The staff and employees have been great.
El Paso, TX, on Aug 18, 2023
Great experience! This was my first time buying a home and the process was extremely easy!
El Paso, on Apr 24, 2024
what i liked was choice of different options when buying our home. what idid not like was no follow up after the sale
El Paso, TX, on Aug 16, 2023
What I liked about my experience in purchasing my house is that the staff from Desert View never gave up on me and were very patient. I still continue to hear from you.
El Paso, on Jan 18, 2024
I have no dislike. I am very satisfied with the prompt response that I receive every time I call. The persons who answer the calls are very courteous and quick to set up an appointment. The appointments and the work or service have been well met.
El Paso, TX, on Jun 22, 2023
We lliked the timely fashion in which business was conducted. professionalism all the way!!
El Paso, on Sep 14, 2023
The irrigation system was broken. You need to get a better contractor to do your homes. The paint used inside house is cheap paint. I can’t wipe it without the paint coming off. finding broken tiles hidden where not visible to the naked eye. The paint on on back door already chipping off. Cheap paint not weather resistant. Cabinet door under stink not properly installed. The reason I picked this house and only thing I really like is the Farm house layout.
El Paso, on Nov 28, 2023
I still have not received the voucher for the wall paint, but I've pretty much gave up on it.
El Paso, TX, on Jun 08, 2023
All the staff I meet went out of there way to help me was alway there to answer any and all questions
El Paso, on Jun 22, 2023
Our sales person [name removed] was absolutely amazing. All service calls are handled promptly and professionally.
El Paso, on Nov 15, 2023
customer care has always been timely and punctual therefore, satisfactual
El Paso, on Mar 29, 2023
Our realtor was very engaging, and made us feel as if we were family. The home has not let us down in anyway, my wife and kids are very pleased with the home. I too am very satisfied with our home. I look forward to a lifetime kinship with [name removed] [name removed]
El Paso, TX, on Jun 06, 2023
I LIKE THE COMMUNICATION BETWEEN EVERYONE INVOLVED.
El Paso, on Nov 10, 2023
Over all we love our home, a couple of our problems were handled very fast and the people that came out were the best I have ever had. With that being said one of the problems was not repaired and was told was out of warranty so all costs was up to me. All salespeople in ever departments and companies were the best and I have bought a lot of homes.
El Paso, on Dec 13, 2022
Worst builder in town, lots of negligent and incompetent people in the company.
El Paso, on Jan 18, 2022
I liked the quick rate at which the house was built and ready.
El Paso, TX, on Aug 21, 2022
My representative Javier Hernandez was outstanding during the entire process - from the first day viewing the model home to after closing. His professionalism, communications, and excellent customer service are second to none in any industry.
El Paso, on Apr 11, 2023
Didn’t go back on promise of covering closings costs. [name removed] and Casa both played games with closing costs which just ain’t good business.
El Paso, on Nov 24, 2021
Love the service -quick and smooth process. Final product feels a bit cheap. Walls dirty easy, wood coming apart in places naturally.
El Paso, TX, on May 30, 2022
Like anything else, nothing is perfect but Desert View has kept their word to fix the defects. Overall, we are very satisfied. Thank you especially to David, Mr Lechuga and Jaeza for their undiminished support.
El Paso, on Nov 19, 2021
Dislike, builder left many nails and pieces of wood in the backyard.
El Paso, TX, on May 29, 2022
What we disliked was how long it for our home to be built and ready. What we really liked was the final product, we are happy with our home.
El Paso, on Oct 01, 2022
I have appreciat÷d the detail and care the home was built with. I too appreciate the associates that presented the house to my wife and were patient with my financial situation.
El Paso, TX, on Apr 06, 2022
My home was 5 months behind schedule. My interest rate went up because the house took so long.
El Paso, on Aug 21, 2022
I have been satisfied with the warranty so far. In the beginning there was a lot of delays and promises to call me back but phone calls and updates were constantly missed.
El Paso, on Aug 22, 2021
It is embarrassing having family and friends over and they state how low quality the home is. I was homeless for almost 3 months, I was promised to have my house done in early August or late July. I lived with a coworker planning it to be for 2 weeks max, ended up almost 3 months, worst experience with a builder. Never will I refer, I actually did refer someone before I moved in and he experiences the same as I. I used to work construction before the Army and I know the low quality my home is in. Paid about $180,000 just to have a grudge every day I see the quality I live in. No wonder y'all need a "Great warranty team", really unhappy with my purchase.
El Paso, TX, on Feb 10, 2022
I got the wrong house entirely. You guys hid behind a self made contract on the fine print where if the purchaser and seller and nlt happy in terms, desert view has the right to terminate the contract even if its desert views fault. I didn't select this house elevation nor any colors or other options in my home. I was pinned against the wall to accept the house i didn't choose just so i dont loose on equity i had already woukd of gained with this house or the one I originally picked. Managers responsible for this were not friendly at all to help accomodate or take ANY responsibility and only took advantage of the rough times society is facing right now that kts a sellers market and not a buyers market. This has a horrible experience.
El Paso, on May 10, 2022
They came to fix things that were supposed to be included in the house and made things worst. A little task that was supposed to take hours to fix turned out to be a 6 month wait period
El Paso, on Jul 14, 2021
There have been so many issues with this home it is hard to feel good about my purchase. Major issues include: Roof Leak, Plumbing not being capped off inside the walls of the home, Garbage disposal multiple issues before being fixed, Front Porch not being level causing water to run towards the home during rain (still NOT fixed), multiple electrical breaker issues.
El Paso, on May 07, 2022
So far we have gotten a response with our issues but the only issue is that we are told to expect someone on a specific date and they never show up on the scheduled date and we have to call and inform you and then reschedule.
El Paso, TX, on Jan 21, 2022
We selected Desert View once again since we had a very good experience with our first purchase. Unfortunately, this time around has been the complete opposite. We where on contract for almost a year which we knew it was normal because of the pandemic. We monitored the house since day one and during the process we noticed a lot of problems. We notified the foreman of every issue or detailed we saw, but it always seemed that the only ones who cared where us. Every contractor that stepped into the house did what they pleased and did many things incorrect. Yes, we are humans and are not perfect , but that's why the foreman in charge of the contraction to make sure that things are done correctly. To began with the house had two major leaks that they wanted to fix with just letting it dry. The elevation of the house is the incorrect. There is a major pump on an exterior wall, and the trim paint is all dripped. The rock wall that divides the 2 houses is a mess and the refrigerated air was missing a disconnect box. Of all the outside issues we asked to be fixed since orientation only one has been fixed. The inside is another disaster. To began with , the restrooms where and are a nightmare. They had tile that was crocket and some chipped, the grout was excessive and in places it was missing. They came and fix some but the overall restroom is not what it should be. The original tile that was put in the master shower was black which is nothing near to what we selected and when we asked the installer why that color since it was not the correct one his word were," a mi me dijieron que lo hiciera asi nomas como sea". Almost every room in the house had noticeable lines in the ceiling which have been another nightmare since we have had to move our furniture all over the place to get it fixed. In the master room the lines are still noticeable but there is not much that can be done because of the wood which was installed crocket and incorrectly. The main electrical box was not properly installed and was a hazard. The light fixtures in the restrooms where all crocket. The backsplash in kitchen had the same issue with the chipped tiles which they came to replace and during the process chipped 3 more. There are a lot of other things that can be mention which would not make a difference since it still seams no one cares. As of right now we have been living in our house for a month and five days and are still waiting for things that came out on orientation to get fixed. We haven't even been able to sleep in the master or even use the master restroom. We haven't been able to fully unpacked because we continue to move thing around while they fix things. There was a lack of professionalism and negligence performed by everyone involved in the process and specially the foreman that allowed so many issue to happened due to not supervising and doing what he gets paid for. How long more is it going to take for all the things to get fixed? Just the master another 2 weeks. When doing the walkthrough we where told and promised that when we closed it was only going to be a few days for everything to get fixed. Us purchasing a new home was a dream but has become a nightmare!
El Paso, TX, on Nov 19, 2021
Delays were the worst. Paint was very sloppy and the stucco had alot of uneven spots and clumps in many areas
El Paso, TX, on Nov 03, 2021
I appreciated the constant communication and updates from David! This was very helpful as I did not move to El Paso until 3 weeks prior to move-in.
El Paso, on Mar 22, 2022
I had a good experience with the customer service [name removed] and [name removed] have been very quick to react to any of my concerns they are A++
El Paso, TX, on Oct 03, 2021
I loved the friendly customer service and that the process was transparent. Often times, Elizabeth and Jaeza were readily available to help.
El Paso, on Feb 16, 2022
The warranty service has been great. I still keep finding unfinished surfaces especially under cabinets and such.
El Paso, TX, on Oct 01, 2021
[Translated from ES] The work organization and very accessible when talking with them in case of questions and doubts
El Paso, on Feb 04, 2022
I really liked the attention help and great attention [name removed] met all my expectations helping me get what I wanted even after getting the wrong model home the first time
El Paso, on Feb 03, 2022
[Translated from ES] They are very attentive to the treatment of the person
El Paso, on Jan 11, 2022
[Translated from ES] I am satisfied with the attention they have given us.
El Paso, on Dec 02, 2021
Wish I could still register my appliances for the extended warranty
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, TX, on Jan 08, 2024
I like that they are really here to help you out with your home and everything that you have questions for they have the right answers
El Paso, TX, on Aug 18, 2023
Great experience! This was my first time buying a home and the process was extremely easy!
El Paso, TX, on Aug 16, 2023
What I liked about my experience in purchasing my house is that the staff from Desert View never gave up on me and were very patient. I still continue to hear from you.
El Paso, TX, on Jun 22, 2023
We lliked the timely fashion in which business was conducted. professionalism all the way!!
El Paso, TX, on Jun 08, 2023
All the staff I meet went out of there way to help me was alway there to answer any and all questions
El Paso, TX, on Jun 06, 2023
I LIKE THE COMMUNICATION BETWEEN EVERYONE INVOLVED.
El Paso, TX, on Aug 21, 2022
My representative Javier Hernandez was outstanding during the entire process - from the first day viewing the model home to after closing. His professionalism, communications, and excellent customer service are second to none in any industry.
El Paso, TX, on May 30, 2022
Like anything else, nothing is perfect but Desert View has kept their word to fix the defects. Overall, we are very satisfied. Thank you especially to David, Mr Lechuga and Jaeza for their undiminished support.
El Paso, TX, on May 29, 2022
What we disliked was how long it for our home to be built and ready. What we really liked was the final product, we are happy with our home.
El Paso, TX, on Apr 06, 2022
My home was 5 months behind schedule. My interest rate went up because the house took so long.
El Paso, TX, on Feb 10, 2022
I got the wrong house entirely. You guys hid behind a self made contract on the fine print where if the purchaser and seller and nlt happy in terms, desert view has the right to terminate the contract even if its desert views fault. I didn't select this house elevation nor any colors or other options in my home. I was pinned against the wall to accept the house i didn't choose just so i dont loose on equity i had already woukd of gained with this house or the one I originally picked. Managers responsible for this were not friendly at all to help accomodate or take ANY responsibility and only took advantage of the rough times society is facing right now that kts a sellers market and not a buyers market. This has a horrible experience.
El Paso, TX, on Jan 21, 2022
We selected Desert View once again since we had a very good experience with our first purchase. Unfortunately, this time around has been the complete opposite. We where on contract for almost a year which we knew it was normal because of the pandemic. We monitored the house since day one and during the process we noticed a lot of problems. We notified the foreman of every issue or detailed we saw, but it always seemed that the only ones who cared where us. Every contractor that stepped into the house did what they pleased and did many things incorrect. Yes, we are humans and are not perfect , but that's why the foreman in charge of the contraction to make sure that things are done correctly. To began with the house had two major leaks that they wanted to fix with just letting it dry. The elevation of the house is the incorrect. There is a major pump on an exterior wall, and the trim paint is all dripped. The rock wall that divides the 2 houses is a mess and the refrigerated air was missing a disconnect box. Of all the outside issues we asked to be fixed since orientation only one has been fixed. The inside is another disaster. To began with , the restrooms where and are a nightmare. They had tile that was crocket and some chipped, the grout was excessive and in places it was missing. They came and fix some but the overall restroom is not what it should be. The original tile that was put in the master shower was black which is nothing near to what we selected and when we asked the installer why that color since it was not the correct one his word were," a mi me dijieron que lo hiciera asi nomas como sea". Almost every room in the house had noticeable lines in the ceiling which have been another nightmare since we have had to move our furniture all over the place to get it fixed. In the master room the lines are still noticeable but there is not much that can be done because of the wood which was installed crocket and incorrectly. The main electrical box was not properly installed and was a hazard. The light fixtures in the restrooms where all crocket. The backsplash in kitchen had the same issue with the chipped tiles which they came to replace and during the process chipped 3 more. There are a lot of other things that can be mention which would not make a difference since it still seams no one cares. As of right now we have been living in our house for a month and five days and are still waiting for things that came out on orientation to get fixed. We haven't even been able to sleep in the master or even use the master restroom. We haven't been able to fully unpacked because we continue to move thing around while they fix things. There was a lack of professionalism and negligence performed by everyone involved in the process and specially the foreman that allowed so many issue to happened due to not supervising and doing what he gets paid for. How long more is it going to take for all the things to get fixed? Just the master another 2 weeks. When doing the walkthrough we where told and promised that when we closed it was only going to be a few days for everything to get fixed. Us purchasing a new home was a dream but has become a nightmare!
El Paso, TX, on Nov 19, 2021
Delays were the worst. Paint was very sloppy and the stucco had alot of uneven spots and clumps in many areas
El Paso, TX, on Nov 03, 2021
I appreciated the constant communication and updates from David! This was very helpful as I did not move to El Paso until 3 weeks prior to move-in.
El Paso, TX, on Oct 03, 2021
I loved the friendly customer service and that the process was transparent. Often times, Elizabeth and Jaeza were readily available to help.
El Paso, TX, on Oct 01, 2021
[Translated from ES] The work organization and very accessible when talking with them in case of questions and doubts
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, on Jan 18, 2024
I have no dislike. I am very satisfied with the prompt response that I receive every time I call. The persons who answer the calls are very courteous and quick to set up an appointment. The appointments and the work or service have been well met.
El Paso, on Nov 28, 2023
I still have not received the voucher for the wall paint, but I've pretty much gave up on it.
El Paso, on Nov 15, 2023
customer care has always been timely and punctual therefore, satisfactual
El Paso, on Nov 10, 2023
Over all we love our home, a couple of our problems were handled very fast and the people that came out were the best I have ever had. With that being said one of the problems was not repaired and was told was out of warranty so all costs was up to me. All salespeople in ever departments and companies were the best and I have bought a lot of homes.
El Paso, on Apr 11, 2023
Didn’t go back on promise of covering closings costs. [name removed] and Casa both played games with closing costs which just ain’t good business.
El Paso, on Oct 01, 2022
I have appreciat÷d the detail and care the home was built with. I too appreciate the associates that presented the house to my wife and were patient with my financial situation.
El Paso, on Aug 21, 2022
I have been satisfied with the warranty so far. In the beginning there was a lot of delays and promises to call me back but phone calls and updates were constantly missed.
El Paso, on May 10, 2022
They came to fix things that were supposed to be included in the house and made things worst. A little task that was supposed to take hours to fix turned out to be a 6 month wait period
El Paso, on May 07, 2022
So far we have gotten a response with our issues but the only issue is that we are told to expect someone on a specific date and they never show up on the scheduled date and we have to call and inform you and then reschedule.
El Paso, on Mar 22, 2022
I had a good experience with the customer service [name removed] and [name removed] have been very quick to react to any of my concerns they are A++
El Paso, on Feb 16, 2022
The warranty service has been great. I still keep finding unfinished surfaces especially under cabinets and such.
El Paso, on Feb 04, 2022
I really liked the attention help and great attention [name removed] met all my expectations helping me get what I wanted even after getting the wrong model home the first time
El Paso, on Feb 03, 2022
[Translated from ES] They are very attentive to the treatment of the person
El Paso, on Jan 11, 2022
[Translated from ES] I am satisfied with the attention they have given us.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, on Jun 19, 2024
I have no dislikes. I have had a great experience with you. The staff and employees have been great.
El Paso, on Apr 24, 2024
what i liked was choice of different options when buying our home. what idid not like was no follow up after the sale
El Paso, on Sep 14, 2023
The irrigation system was broken. You need to get a better contractor to do your homes. The paint used inside house is cheap paint. I can’t wipe it without the paint coming off. finding broken tiles hidden where not visible to the naked eye. The paint on on back door already chipping off. Cheap paint not weather resistant. Cabinet door under stink not properly installed. The reason I picked this house and only thing I really like is the Farm house layout.
El Paso, on Jun 22, 2023
Our sales person [name removed] was absolutely amazing. All service calls are handled promptly and professionally.
El Paso, on Mar 29, 2023
Our realtor was very engaging, and made us feel as if we were family. The home has not let us down in anyway, my wife and kids are very pleased with the home. I too am very satisfied with our home. I look forward to a lifetime kinship with [name removed] [name removed]
El Paso, on Dec 13, 2022
Worst builder in town, lots of negligent and incompetent people in the company.
El Paso, on Jan 18, 2022
I liked the quick rate at which the house was built and ready.
El Paso, on Nov 24, 2021
Love the service -quick and smooth process. Final product feels a bit cheap. Walls dirty easy, wood coming apart in places naturally.
El Paso, on Nov 19, 2021
Dislike, builder left many nails and pieces of wood in the backyard.
El Paso, on Aug 22, 2021
It is embarrassing having family and friends over and they state how low quality the home is. I was homeless for almost 3 months, I was promised to have my house done in early August or late July. I lived with a coworker planning it to be for 2 weeks max, ended up almost 3 months, worst experience with a builder. Never will I refer, I actually did refer someone before I moved in and he experiences the same as I. I used to work construction before the Army and I know the low quality my home is in. Paid about $180,000 just to have a grudge every day I see the quality I live in. No wonder y'all need a "Great warranty team", really unhappy with my purchase.
El Paso, on Jul 14, 2021
There have been so many issues with this home it is hard to feel good about my purchase. Major issues include: Roof Leak, Plumbing not being capped off inside the walls of the home, Garbage disposal multiple issues before being fixed, Front Porch not being level causing water to run towards the home during rain (still NOT fixed), multiple electrical breaker issues.