Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
El Paso, on Jan 09, 2023
Poor quality lots of issues and warranty response takes forever. Stills waiting on kitchen cabinets and cracks all over the house. P
El Paso, on Mar 20, 2023
My experience was amazing the home though has had some issues
El Paso, TX, on Jan 07, 2024
Had to place many work orders for things to be fixed. Microwave didn’t work, the heater in the bed room and living room cannot be used separately without the ecobee restarting over and over, with the house over heating in some rooms as well. Shower was leaking. Tile is lose in the guest room.
El Paso, on Dec 06, 2022
Warranty service is horrible. First initial warranty for one of the issues took forever for them to come out and actually fix the issue even though they came out numerous times but said the issue was another issue which was incorrect. Then this second time I’m still waiting on my garage to be fixed of which in order to even get someone out I had to go to a sales rep at a model home and then a couple days later to the main shop office. A part had to be ordered for it and we’re supposed to be back here today to fix it but I had to call to see what is going on and part still has not come in. A simple curtesy call stating so would’ve been awesome as far as customer service. Also, team lead for the maintenance or building of desert view is horrible everytime trys to say it is my fault the home owner/ customer even though it’s flaws of the build or as in the garage door I have actual video footage on my security cameras showing that it just abruptly broke and was working fine everyday until the day it just broke. But he still made statements and suggestions as if it were my fault. [name removed] your best representative by any means. Also, for the first warranty claim I had he insisted the floor wasn’t the boards pulling up even though he sent a carpet company out and they said it’s not the carpet it’s the board. And he said I normally don’t do this but I’ll fix it this time. I told him no this is a warranty issue and you will fix it right. I also told him as he apologized to me that if he were to just do the job right from the start all these issues would be avoided. All these encounters have been with the same as he says “team lead” for desert view. Best Regards l, [name removed] 832-233-2937
El Paso, on Mar 10, 2023
Customer service has not been always very responsive. For an inquiry, I was called once and missed it, there was never a follow up. Some of the materials used around the house look a bit worn out.
El Paso, TX, on Oct 02, 2023
I like the thoughtful collection as it is portrayed in a model home. My home is a thoughtful collection home however I would expect that more thought would have gone in the process and delivery of the home as a finished product. I disliked the the way the close process worked it felt rushed, I felt unheard on the details noticed during final walk thru and felt like little or minimal attention was given to our concerns from the walkthrough associate (3 Total Walkthroughs) and our house has issues yet to be resolved. All these issues were discussed prior to closing however lack of acknowledgement by the walkthrough associate and lack of communication to the foreman led to missed fixes.
El Paso, on Oct 16, 2022
A lot of small imperfections that making a big deal and the qualify of the products looks low quality. Also the cransmanship very bad
El Paso, on Jan 25, 2023
The final product is not great. Mediocre work done. Have had several “warranty claims” for work that wasn’t done properly to begin with. Irrigation system gave out second month living here and no longer covered after the first 30 days of closing. Shortly after, garage door stopped working properly and bent. Warranty request for that was sent and told company wasn’t going to repair it even though we were using the remote garage openers given to us at closing. Come to find out, several neighbors on our block had the same problem. Bad work installing if I had to guess. Getting anybody to call back much less come to the home to repair anything takes forever and constant follow up.
El Paso, TX, on Aug 04, 2022
No words to explain. Daniela Cortez very friendly like ur family member.she helps us lot.i really appreciate for his help.higherrr recommend ??
El Paso, on Sep 10, 2022
Very fast customer service and quality repairs to things that were of concern to me.
El Paso, on Jan 07, 2023
The back and forth between Production and Warranty. For more than 12 months we have been told things will get fixed and they will do one thing but to get them to actually finish the project, we have to call again and start the process all over again. It’s ridiculous if I would have known that this would be our situation I would have gone with a different builder. I will not recommend [name removed] [name removed] to anyone. I have been waiting on very simple things to be done- currently we have been waiting for them to paint the part of our house where the stucco was cut out because it was on top of the flashing. Production told me in May 2022 that it would be done in a couple of months. Here we are almost 8 months later and all that it needs is to be painted. It has not been painted. [name removed] from warranty came out the week of December 20th and told us he had to talk to production about completing the project. If desert view cannot do a task that is so simple, I do not trust their word in building houses satisfactorily. It’s ridiculous.
El Paso, TX, on Jun 16, 2022
I liked that Leo was very transparent and provided me with updates throughout the process. I liked the experience of customizing my home and the friendly people who work for Dessert View Homes. The only thing I disliked was the amount of time it took for my home to be completed, I understand that many of the reasons were due to COVID and out of the builders control but for a family of 6 waiting almost a year living separately and with family members it was pretty hard. Like I stated I had an amazing experience and loved every minute of it from choosing the lot, customizing the home, and the home orientation. The orientation really provided me with so much information on my home and all the wonderful features.
El Paso, on Sep 01, 2022
We called for support because our HVAC was not working properly. The technician that came to our home seemed to be in a rush, was rude and condescending.
El Paso, on Jan 01, 2023
The employees representing DV are superb such as everyone in the warranty department: [name removed], [name removed], [name removed], [name removed] and [name removed]. These individuals are what gives you a good name. I dislike that DV refused to correct and replace a cracked bathroom sink. It showed no impact and was clearly there. A hairline crack does not show itself until dirt collects in it. I have been asking for the cement to be cleaned up from builder material left behind and it has not yet been completed. It is under consideration.
El Paso, TX, on Jun 14, 2022
I like the communication and all the expectations were meet.
El Paso, on Aug 11, 2022
We had an issue with our AC and they came right away. That was great. So great :-)
El Paso, on Jan 20, 2022
I liked the customer service, everyone I have spoken too has meet my satisfaction.
El Paso, on Mar 30, 2022
I haven't had much interaction with the warranty service/customer care personnel in the last couple of months. So I have no issues with the warranty service/customer care.
El Paso, TX, on May 01, 2022
Receiving periodic updates on the building process with pictures to help get excited for its completion.
El Paso, on Nov 30, 2021
The floors have a ton of “nail pops” and squeaks. All the carpet would have to be taken up to get to them all. That is too much of a pain in the XXXXX because all of the furniture would have to be taken out of the second floor to accomplish that.
El Paso, on Mar 07, 2022
Very good customer service. The staff are friendly and hardworking. The experience living in the desert spring subdivision is great. I like the mountain view right outside my backyard and the front of my house. I recommend desert spring subdivision to the people I know. Thank you.
El Paso, TX, on Apr 27, 2022
All was great except for the wait, but I understand why it took so long.
El Paso, on Nov 08, 2021
I think they were in a hurry to built the home. The reason is that a lot of issues in our home. Cheap paint, products, shower, floors, unfinished windows like around the windows. Floors sound like a old house and rugs are moving floor place. Master shower floor sound horrible. This is not my first home.
El Paso, on Mar 03, 2022
We have indoor faucets that continue to leak and all the guy that came to fix them the first time said was its the water pressure. Whaaat?! I have hardly any pressure on my kitchen sink hot water. They don’t want to change the faucets cause its not just one. I sked them to cover two holes with the outside painted mix and he wouldn’t do it because he didn’t know if it was going to stick to the foam I used to fill a gap that was left where bugs could get into the crawl space. Yet I used it on another place same issue and it worked perfectly he just didn’t want to do it cause it’s in a awkward location. [name removed] to mention after 7 attempts with prewire to get my ring doorbell and hub i was promised including a trip to prewire offices from the other side of the mountain and a failure to deliver as promised my equipment. And all the houses have popouts on the outside faucets wich I am afraid to open for fear they won’t close properly any more; my house have no popouts on any of the outside faucets and that makes them a weak point.
El Paso, TX, on Mar 09, 2022
significant delay in construction and timeline moved atleast on 5 occassions. Its safe to atleast tell the buyer on accurate time of finish before signing the contract.
El Paso, on Nov 01, 2021
We enjoyed picking from the variety of options to customize our home. Don't like that it felt as though we had to defend an issue found with the house (the only instance was of the plumbing issue with the sink that did get fixed eventually). But overall good experience.
El Paso, on Mar 02, 2022
[Translated from ES] When I have reported something, they immediately attend to me.
El Paso, TX, on Feb 16, 2022
What did I like? Desert View's Sales Specialist, Eva Guzman, made all the difference in my experience purchasing my home. She is a shining star and an exemplar for Desert View. Ms. Guzman thoroughly supported me at every turn during the 11-month process to build my home and always provided me with the best customer service. She is a very patient, supportive professional as she was always available to answer all questions - and I had many questions along the way! I cannot say enough good things about Eva Guzman. She is most definitely an asset to Desert View. I will always feel indebted to her. I also greatly appreciated Hortensia Gallegos's expertise and patience with my family and I as we completed our Color Selection for the home. The Superintendent Mr. Eleazar and the painter, Ruben, were very professional and helpful as well. Jessica and Monica in warranty are friendly, helpful and great at checking in with me and following through. What did I dislike? When looking at which home to build, DV suggested I visit the Lindale and look at the 360 on their website as they did not have a Justin to walk. This is what I did and what I based my decision on. I disliked contracting a home (The Justin) and finding out mid-way through construction that a structural change had been made without my knowledge. This structural change was from a full-size dining room operable window to a much smaller fixed window. This was not accurately reflected in the Justin on Desert View's provided 360 view tour nor was it properly represented in the Lindale model. This was never shown or disclosed to me or to Ms. Guzman. This misrepresentation is still available for customers on DV's website as it has been for over two years. This is not acceptable and not in line with DV commitments or claims as a BBB member. I sent an email to Rocky Dailey and management team at DV on 5/27/2021 requesting this structural change not be made without my consent. They did not care or see the customer's view point and installed the small window anyway. IF not for the amazing customer service provided by Eva Guzman, I would not have followed through with this purchase as I would have rather broken my contract. Ms. Guzman ensured for you that the DV building experience ended well.
El Paso, on Oct 08, 2021
The quality of the structure. The finishes and my interactions with any of the [name removed] [name removed] employees.
El Paso, on Feb 05, 2022
I liked that whenever I had an an issue with the warranty, it was corrected right away. Very professional. What I DID NOT LIKE was the original faulty construction of the refrigerated air, punctured in the line, and the plumbing in the master bathroom. I would have avoided calling the warranty. Please be careful with initial construction.
El Paso, TX, on Feb 10, 2022
The completion of the house took longer and we had to bring to their attention several items that were missing in the house (extra outlets/incorrect faucets)
El Paso, on Oct 30, 2021
It’s difficult to get a hold of a representative at times.
El Paso, on Sep 16, 2021
Its a beautiful home and we are enjoying it. Love the floor plan. Rooms are good size and has a spacious laundry room. Home is built in a good location. Great customer service and friendly people to work with! We dislike that I informed Desert View homes on more than one occasion that our microwave and kitchen vent is not installed properly and blowing cold air into the house. Desert View homes insisted that this is the design of it, and would keep an eye on it. Nothing has been done about it as of today. The fact of the matter is, its a very poor design, it should not let cold air into our home during the colder months. Therefore I am only giving a rating of 8 instead of a 10 on this survey.
El Paso, TX, on Feb 09, 2022
I liked how they encouraged me even though my credit was not up to par.
El Paso, on Sep 03, 2021
You guys have always been courteous and prompted when I’ve called about warranty services.
El Paso, TX, on Dec 07, 2021
Time lines were not kept, lack of pride from the contractors, house was always dirty and unkept. Issues that were pointed out were not fixed until it was too late or more work had to be done to fix the issue, when it was a simple fix when pointed out. Workers had no pride in what they did and took many shortcuts to meet the bare minimum, food was always left laying around, often times smeared on walls. It did not appear that the contractors or the supervisors cared about their work, they just aimed to simply get it done and move on to the next house.
El Paso, on Sep 03, 2021
[name removed] from [name removed] view was very attentive and helpful in answering my questions
El Paso, TX, on Dec 01, 2021
I didn't like that there were still items in the house that needed to be finished. Which still need to be finished at the time.
El Paso, on Jul 28, 2021
My window screens were not all placed upon closing, I did not notice this until after a month and was told that it was no longer covered in warranty. Additionally, roof had a leak with first rain of season, it was fixed promptly. One of windows interior panel broke, likely settlement. Otherwise good overall.
El Paso, TX, on Nov 18, 2021
[Translated from ES] the seller's attention was always informing us the fans
El Paso, on Jun 26, 2021
Very responsive and quick to fix any issues. Only issue has been plumbing.
El Paso, TX, on Nov 10, 2021
What I like about [name removed] [name removed] is the professionalism and courtesy of all staff. When I had a question, they would respond or assist right away. I moved in mid-August and I have faced some areas that needed repairs and they were fixed in a timely manner, thank you. What I was uncomfortable, was the time it took to complete the house. However, I totally understand the reasons why it was delayed, so it is ok. Overall, I am happy with my beautiful new house. Thank you [name removed] [name removed] team!
El Paso, on Jun 22, 2021
Overall, [name removed] and [name removed] have been very helpful. I am not satisfied with the fact that we have lived here for 5 months and still do not have all of our smart home equipment. It was an $1800 upgrade. We requested a refund on the items that have not been installed [name removed] were denied that option. I had to drive to the other side of town to pick up our doorbell and have no idea when if ever the wink hub will be available.
El Paso, TX, on Sep 18, 2021
I really liked that the Desert View team including the sales parson and mortgage lender were in constant communication with me and made the process easier.
El Paso, on Jun 11, 2021
I like how prompt they are with coming for repairs however the majority of the reason they’ve been coming is due to faulty workmanship.
El Paso, TX, on Jun 26, 2021
Everything was great, the only negative point would be that it got delayed a couple of months.
El Paso, on May 19, 2021
I am happy with the services I received with the repair of the leaking water pipe. Special thanks to [name removed]. He did an excellent job.
El Paso, TX, on Jun 22, 2021
I like the fact that the company always updates us about the progression of the house.
El Paso, TX, on May 01, 2021
I like the patient my realtor had with me, and the amazing customer service of [name removed]
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, TX, on Jan 07, 2024
Had to place many work orders for things to be fixed. Microwave didn’t work, the heater in the bed room and living room cannot be used separately without the ecobee restarting over and over, with the house over heating in some rooms as well. Shower was leaking. Tile is lose in the guest room.
El Paso, TX, on Oct 02, 2023
I like the thoughtful collection as it is portrayed in a model home. My home is a thoughtful collection home however I would expect that more thought would have gone in the process and delivery of the home as a finished product. I disliked the the way the close process worked it felt rushed, I felt unheard on the details noticed during final walk thru and felt like little or minimal attention was given to our concerns from the walkthrough associate (3 Total Walkthroughs) and our house has issues yet to be resolved. All these issues were discussed prior to closing however lack of acknowledgement by the walkthrough associate and lack of communication to the foreman led to missed fixes.
El Paso, TX, on Aug 04, 2022
No words to explain. Daniela Cortez very friendly like ur family member.she helps us lot.i really appreciate for his help.higherrr recommend ??
El Paso, TX, on Jun 16, 2022
I liked that Leo was very transparent and provided me with updates throughout the process. I liked the experience of customizing my home and the friendly people who work for Dessert View Homes. The only thing I disliked was the amount of time it took for my home to be completed, I understand that many of the reasons were due to COVID and out of the builders control but for a family of 6 waiting almost a year living separately and with family members it was pretty hard. Like I stated I had an amazing experience and loved every minute of it from choosing the lot, customizing the home, and the home orientation. The orientation really provided me with so much information on my home and all the wonderful features.
El Paso, TX, on Jun 14, 2022
I like the communication and all the expectations were meet.
El Paso, TX, on May 01, 2022
Receiving periodic updates on the building process with pictures to help get excited for its completion.
El Paso, TX, on Apr 27, 2022
All was great except for the wait, but I understand why it took so long.
El Paso, TX, on Mar 09, 2022
significant delay in construction and timeline moved atleast on 5 occassions. Its safe to atleast tell the buyer on accurate time of finish before signing the contract.
El Paso, TX, on Feb 16, 2022
What did I like? Desert View's Sales Specialist, Eva Guzman, made all the difference in my experience purchasing my home. She is a shining star and an exemplar for Desert View. Ms. Guzman thoroughly supported me at every turn during the 11-month process to build my home and always provided me with the best customer service. She is a very patient, supportive professional as she was always available to answer all questions - and I had many questions along the way! I cannot say enough good things about Eva Guzman. She is most definitely an asset to Desert View. I will always feel indebted to her. I also greatly appreciated Hortensia Gallegos's expertise and patience with my family and I as we completed our Color Selection for the home. The Superintendent Mr. Eleazar and the painter, Ruben, were very professional and helpful as well. Jessica and Monica in warranty are friendly, helpful and great at checking in with me and following through. What did I dislike? When looking at which home to build, DV suggested I visit the Lindale and look at the 360 on their website as they did not have a Justin to walk. This is what I did and what I based my decision on. I disliked contracting a home (The Justin) and finding out mid-way through construction that a structural change had been made without my knowledge. This structural change was from a full-size dining room operable window to a much smaller fixed window. This was not accurately reflected in the Justin on Desert View's provided 360 view tour nor was it properly represented in the Lindale model. This was never shown or disclosed to me or to Ms. Guzman. This misrepresentation is still available for customers on DV's website as it has been for over two years. This is not acceptable and not in line with DV commitments or claims as a BBB member. I sent an email to Rocky Dailey and management team at DV on 5/27/2021 requesting this structural change not be made without my consent. They did not care or see the customer's view point and installed the small window anyway. IF not for the amazing customer service provided by Eva Guzman, I would not have followed through with this purchase as I would have rather broken my contract. Ms. Guzman ensured for you that the DV building experience ended well.
El Paso, TX, on Feb 10, 2022
The completion of the house took longer and we had to bring to their attention several items that were missing in the house (extra outlets/incorrect faucets)
El Paso, TX, on Feb 09, 2022
I liked how they encouraged me even though my credit was not up to par.
El Paso, TX, on Dec 07, 2021
Time lines were not kept, lack of pride from the contractors, house was always dirty and unkept. Issues that were pointed out were not fixed until it was too late or more work had to be done to fix the issue, when it was a simple fix when pointed out. Workers had no pride in what they did and took many shortcuts to meet the bare minimum, food was always left laying around, often times smeared on walls. It did not appear that the contractors or the supervisors cared about their work, they just aimed to simply get it done and move on to the next house.
El Paso, TX, on Dec 01, 2021
I didn't like that there were still items in the house that needed to be finished. Which still need to be finished at the time.
El Paso, TX, on Nov 18, 2021
[Translated from ES] the seller's attention was always informing us the fans
El Paso, TX, on Nov 10, 2021
What I like about [name removed] [name removed] is the professionalism and courtesy of all staff. When I had a question, they would respond or assist right away. I moved in mid-August and I have faced some areas that needed repairs and they were fixed in a timely manner, thank you. What I was uncomfortable, was the time it took to complete the house. However, I totally understand the reasons why it was delayed, so it is ok. Overall, I am happy with my beautiful new house. Thank you [name removed] [name removed] team!
El Paso, TX, on Sep 18, 2021
I really liked that the Desert View team including the sales parson and mortgage lender were in constant communication with me and made the process easier.
El Paso, TX, on Jun 26, 2021
Everything was great, the only negative point would be that it got delayed a couple of months.
El Paso, TX, on Jun 22, 2021
I like the fact that the company always updates us about the progression of the house.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, on Jan 09, 2023
Poor quality lots of issues and warranty response takes forever. Stills waiting on kitchen cabinets and cracks all over the house. P
El Paso, on Dec 06, 2022
Warranty service is horrible. First initial warranty for one of the issues took forever for them to come out and actually fix the issue even though they came out numerous times but said the issue was another issue which was incorrect. Then this second time I’m still waiting on my garage to be fixed of which in order to even get someone out I had to go to a sales rep at a model home and then a couple days later to the main shop office. A part had to be ordered for it and we’re supposed to be back here today to fix it but I had to call to see what is going on and part still has not come in. A simple curtesy call stating so would’ve been awesome as far as customer service. Also, team lead for the maintenance or building of desert view is horrible everytime trys to say it is my fault the home owner/ customer even though it’s flaws of the build or as in the garage door I have actual video footage on my security cameras showing that it just abruptly broke and was working fine everyday until the day it just broke. But he still made statements and suggestions as if it were my fault. [name removed] your best representative by any means. Also, for the first warranty claim I had he insisted the floor wasn’t the boards pulling up even though he sent a carpet company out and they said it’s not the carpet it’s the board. And he said I normally don’t do this but I’ll fix it this time. I told him no this is a warranty issue and you will fix it right. I also told him as he apologized to me that if he were to just do the job right from the start all these issues would be avoided. All these encounters have been with the same as he says “team lead” for desert view. Best Regards l, [name removed] 832-233-2937
El Paso, on Oct 16, 2022
A lot of small imperfections that making a big deal and the qualify of the products looks low quality. Also the cransmanship very bad
El Paso, on Sep 10, 2022
Very fast customer service and quality repairs to things that were of concern to me.
El Paso, on Sep 01, 2022
We called for support because our HVAC was not working properly. The technician that came to our home seemed to be in a rush, was rude and condescending.
El Paso, on Aug 11, 2022
We had an issue with our AC and they came right away. That was great. So great :-)
El Paso, on Mar 30, 2022
I haven't had much interaction with the warranty service/customer care personnel in the last couple of months. So I have no issues with the warranty service/customer care.
El Paso, on Mar 07, 2022
Very good customer service. The staff are friendly and hardworking. The experience living in the desert spring subdivision is great. I like the mountain view right outside my backyard and the front of my house. I recommend desert spring subdivision to the people I know. Thank you.
El Paso, on Mar 03, 2022
We have indoor faucets that continue to leak and all the guy that came to fix them the first time said was its the water pressure. Whaaat?! I have hardly any pressure on my kitchen sink hot water. They don’t want to change the faucets cause its not just one. I sked them to cover two holes with the outside painted mix and he wouldn’t do it because he didn’t know if it was going to stick to the foam I used to fill a gap that was left where bugs could get into the crawl space. Yet I used it on another place same issue and it worked perfectly he just didn’t want to do it cause it’s in a awkward location. [name removed] to mention after 7 attempts with prewire to get my ring doorbell and hub i was promised including a trip to prewire offices from the other side of the mountain and a failure to deliver as promised my equipment. And all the houses have popouts on the outside faucets wich I am afraid to open for fear they won’t close properly any more; my house have no popouts on any of the outside faucets and that makes them a weak point.
El Paso, on Mar 02, 2022
[Translated from ES] When I have reported something, they immediately attend to me.
El Paso, on Feb 05, 2022
I liked that whenever I had an an issue with the warranty, it was corrected right away. Very professional. What I DID NOT LIKE was the original faulty construction of the refrigerated air, punctured in the line, and the plumbing in the master bathroom. I would have avoided calling the warranty. Please be careful with initial construction.
El Paso, on Oct 30, 2021
It’s difficult to get a hold of a representative at times.
El Paso, on Sep 03, 2021
You guys have always been courteous and prompted when I’ve called about warranty services.
El Paso, on Sep 03, 2021
[name removed] from [name removed] view was very attentive and helpful in answering my questions
El Paso, on Jul 28, 2021
My window screens were not all placed upon closing, I did not notice this until after a month and was told that it was no longer covered in warranty. Additionally, roof had a leak with first rain of season, it was fixed promptly. One of windows interior panel broke, likely settlement. Otherwise good overall.
El Paso, on Jun 26, 2021
Very responsive and quick to fix any issues. Only issue has been plumbing.
El Paso, on Jun 22, 2021
Overall, [name removed] and [name removed] have been very helpful. I am not satisfied with the fact that we have lived here for 5 months and still do not have all of our smart home equipment. It was an $1800 upgrade. We requested a refund on the items that have not been installed [name removed] were denied that option. I had to drive to the other side of town to pick up our doorbell and have no idea when if ever the wink hub will be available.
El Paso, on Jun 11, 2021
I like how prompt they are with coming for repairs however the majority of the reason they’ve been coming is due to faulty workmanship.
El Paso, on May 19, 2021
I am happy with the services I received with the repair of the leaking water pipe. Special thanks to [name removed]. He did an excellent job.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, on Mar 20, 2023
My experience was amazing the home though has had some issues
El Paso, on Mar 10, 2023
Customer service has not been always very responsive. For an inquiry, I was called once and missed it, there was never a follow up. Some of the materials used around the house look a bit worn out.
El Paso, on Jan 25, 2023
The final product is not great. Mediocre work done. Have had several “warranty claims” for work that wasn’t done properly to begin with. Irrigation system gave out second month living here and no longer covered after the first 30 days of closing. Shortly after, garage door stopped working properly and bent. Warranty request for that was sent and told company wasn’t going to repair it even though we were using the remote garage openers given to us at closing. Come to find out, several neighbors on our block had the same problem. Bad work installing if I had to guess. Getting anybody to call back much less come to the home to repair anything takes forever and constant follow up.
El Paso, on Jan 07, 2023
The back and forth between Production and Warranty. For more than 12 months we have been told things will get fixed and they will do one thing but to get them to actually finish the project, we have to call again and start the process all over again. It’s ridiculous if I would have known that this would be our situation I would have gone with a different builder. I will not recommend [name removed] [name removed] to anyone. I have been waiting on very simple things to be done- currently we have been waiting for them to paint the part of our house where the stucco was cut out because it was on top of the flashing. Production told me in May 2022 that it would be done in a couple of months. Here we are almost 8 months later and all that it needs is to be painted. It has not been painted. [name removed] from warranty came out the week of December 20th and told us he had to talk to production about completing the project. If desert view cannot do a task that is so simple, I do not trust their word in building houses satisfactorily. It’s ridiculous.
El Paso, on Jan 01, 2023
The employees representing DV are superb such as everyone in the warranty department: [name removed], [name removed], [name removed], [name removed] and [name removed]. These individuals are what gives you a good name. I dislike that DV refused to correct and replace a cracked bathroom sink. It showed no impact and was clearly there. A hairline crack does not show itself until dirt collects in it. I have been asking for the cement to be cleaned up from builder material left behind and it has not yet been completed. It is under consideration.
El Paso, on Jan 20, 2022
I liked the customer service, everyone I have spoken too has meet my satisfaction.
El Paso, on Nov 30, 2021
The floors have a ton of “nail pops” and squeaks. All the carpet would have to be taken up to get to them all. That is too much of a pain in the XXXXX because all of the furniture would have to be taken out of the second floor to accomplish that.
El Paso, on Nov 08, 2021
I think they were in a hurry to built the home. The reason is that a lot of issues in our home. Cheap paint, products, shower, floors, unfinished windows like around the windows. Floors sound like a old house and rugs are moving floor place. Master shower floor sound horrible. This is not my first home.
El Paso, on Nov 01, 2021
We enjoyed picking from the variety of options to customize our home. Don't like that it felt as though we had to defend an issue found with the house (the only instance was of the plumbing issue with the sink that did get fixed eventually). But overall good experience.
El Paso, on Oct 08, 2021
The quality of the structure. The finishes and my interactions with any of the [name removed] [name removed] employees.
El Paso, on Sep 16, 2021
Its a beautiful home and we are enjoying it. Love the floor plan. Rooms are good size and has a spacious laundry room. Home is built in a good location. Great customer service and friendly people to work with! We dislike that I informed Desert View homes on more than one occasion that our microwave and kitchen vent is not installed properly and blowing cold air into the house. Desert View homes insisted that this is the design of it, and would keep an eye on it. Nothing has been done about it as of today. The fact of the matter is, its a very poor design, it should not let cold air into our home during the colder months. Therefore I am only giving a rating of 8 instead of a 10 on this survey.