Top Homebuilder Ratings & Reviews

Desert View Homes

Desert Springs

73 Homeowner Reviews Completed Jul 2020 - Jan 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.6

Lender Experience

4.6

Construction Experience

4.1

Customer Care Experience

4.6

Home Readiness

3.9

Installation & Workmanship

4.4

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Oct 30, 2021

It’s difficult to get a hold of a representative at times.

4.3
Verified Homeowner
El Paso, TX, on Dec 07, 2021

Time lines were not kept, lack of pride from the contractors, house was always dirty and unkept. Issues that were pointed out were not fixed until it was too late or more work had to be done to fix the issue, when it was a simple fix when pointed out. Workers had no pride in what they did and took many shortcuts to meet the bare minimum, food was always left laying around, often times smeared on walls. It did not appear that the contractors or the supervisors cared about their work, they just aimed to simply get it done and move on to the next house.

3.7
Verified Homeowner
El Paso, on Jan 20, 2022

I liked the customer service, everyone I have spoken too has meet my satisfaction.

4.7
Verified Homeowner
El Paso, on Nov 30, 2021

The floors have a ton of “nail pops” and squeaks. All the carpet would have to be taken up to get to them all. That is too much of a pain in the XXXXX because all of the furniture would have to be taken out of the second floor to accomplish that.

3.4
Verified Homeowner
El Paso, on Sep 03, 2021

You guys have always been courteous and prompted when I’ve called about warranty services.

4.7
Verified Homeowner
El Paso, TX, on Dec 01, 2021

I didn't like that there were still items in the house that needed to be finished. Which still need to be finished at the time.

4.2
Verified Homeowner
El Paso, on Sep 03, 2021

[name removed] from [name removed] view was very attentive and helpful in answering my questions

5.0
Verified Homeowner
El Paso, on Nov 08, 2021

I think they were in a hurry to built the home. The reason is that a lot of issues in our home. Cheap paint, products, shower, floors, unfinished windows like around the windows. Floors sound like a old house and rugs are moving floor place. Master shower floor sound horrible. This is not my first home.

3.4
Verified Homeowner
El Paso, TX, on Nov 18, 2021

[Translated from ES] the seller's attention was always informing us the fans

4.9
Verified Homeowner
El Paso, on Nov 01, 2021

We enjoyed picking from the variety of options to customize our home. Don't like that it felt as though we had to defend an issue found with the house (the only instance was of the plumbing issue with the sink that did get fixed eventually). But overall good experience.

4.3
Verified Homeowner
El Paso, TX, on Nov 10, 2021

What I like about [name removed] [name removed] is the professionalism and courtesy of all staff. When I had a question, they would respond or assist right away. I moved in mid-August and I have faced some areas that needed repairs and they were fixed in a timely manner, thank you. What I was uncomfortable, was the time it took to complete the house. However, I totally understand the reasons why it was delayed, so it is ok. Overall, I am happy with my beautiful new house. Thank you [name removed] [name removed] team!

4.9
Verified Homeowner
El Paso, on Jul 28, 2021

My window screens were not all placed upon closing, I did not notice this until after a month and was told that it was no longer covered in warranty. Additionally, roof had a leak with first rain of season, it was fixed promptly. One of windows interior panel broke, likely settlement. Otherwise good overall.

4.7
Verified Homeowner
El Paso, on Jun 26, 2021

Very responsive and quick to fix any issues. Only issue has been plumbing.

3.7
Verified Homeowner
El Paso, on Oct 08, 2021

The quality of the structure. The finishes and my interactions with any of the [name removed] [name removed] employees.

4.9
Verified Homeowner
El Paso, TX, on Sep 18, 2021

I really liked that the Desert View team including the sales parson and mortgage lender were in constant communication with me and made the process easier.

4.9
Verified Homeowner
El Paso, on Jun 22, 2021

Overall, [name removed] and [name removed] have been very helpful. I am not satisfied with the fact that we have lived here for 5 months and still do not have all of our smart home equipment. It was an $1800 upgrade. We requested a refund on the items that have not been installed [name removed] were denied that option. I had to drive to the other side of town to pick up our doorbell and have no idea when if ever the wink hub will be available.

4.7
Verified Homeowner
El Paso, TX, on Jun 26, 2021

Everything was great, the only negative point would be that it got delayed a couple of months.

4.8
Verified Homeowner
El Paso, on Sep 16, 2021

Its a beautiful home and we are enjoying it. Love the floor plan. Rooms are good size and has a spacious laundry room. Home is built in a good location. Great customer service and friendly people to work with! We dislike that I informed Desert View homes on more than one occasion that our microwave and kitchen vent is not installed properly and blowing cold air into the house. Desert View homes insisted that this is the design of it, and would keep an eye on it. Nothing has been done about it as of today. The fact of the matter is, its a very poor design, it should not let cold air into our home during the colder months. Therefore I am only giving a rating of 8 instead of a 10 on this survey.

4.5
Verified Homeowner
El Paso, on May 11, 2021

Customer service experience

2.7
Verified Homeowner
El Paso, on Jun 11, 2021

I like how prompt they are with coming for repairs however the majority of the reason they’ve been coming is due to faulty workmanship.

4.7
Verified Homeowner
El Paso, TX, on Jun 22, 2021

I like the fact that the company always updates us about the progression of the house.

5.0
Verified Homeowner
El Paso, TX, on May 01, 2021

I like the patient my realtor had with me, and the amazing customer service of [name removed]

5.0
Verified Homeowner
El Paso, on May 19, 2021

I am happy with the services I received with the repair of the leaking water pipe. Special thanks to [name removed]. He did an excellent job.

4.5
Verified Homeowner
El Paso, TX, on Mar 28, 2021

At the get go, there were a few things we wanted in the home that we were told were not possibilities, such as a utility sink in the garage. Some of the upgrade items had very limited information on such as Cat 5 and Smart Home equipment. The smart home lighting did not specify that it was only the entry light and not whole home. We have lived in our home for two months now and are still waiting on Smart Home upgrades to be installed or refunded.

4.3
Verified Homeowner
El Paso, on May 05, 2021

Customer care always gets right on it every time I've had to call in. My only issue is the microwave exhaust still doesn't pull up as it should. That's an inferior product issue though nothing to do with DV's great customer care.

5.0
Verified Homeowner
El Paso, TX, on Jan 23, 2021

I wasn't aware the community was part AHA association. Maybe Desert View may have said it in the past but they need to emphasize it to the customers more aggressively.

4.5
Verified Homeowner
El Paso, on Apr 16, 2021

Desert View homes has met all warranty needs for our home. Staff is very friendly

5.0
Verified Homeowner
El Paso, TX, on Dec 26, 2020

It, of course, is not an everyday purchase for me. I would like to commend Leo Alvarado for kindly answering each and every text I ever sent him regarding the purchase of the house. Leo is a great representative for Desert View Homes

5.0
Verified Homeowner
El Paso, on Jan 10, 2021

CPU’s timer service was excellent! Warranty repairs where done in a timely manner

5.0
Verified Homeowner
El Paso, on Dec 04, 2020

personal sent by warranty department are not experienced, communication with warranty department I cannot comment on

5.0
Verified Homeowner
El Paso, TX, on Nov 11, 2020

[Translated from ES] Price

5.0
Verified Homeowner
El Paso, on Sep 19, 2020

I think the most frustrating thing is more and more homes are being built, but the warranty department takes so long to take care of the existing homes. I feel let down by the promises. But the WORST part is no one is manning the "emergency" line! When we had an emergency, not only did no one answer, the mailbox was full! This should be a warning to upper management that things are not working! They should be concerned with their product.

2.3
Verified Homeowner
El Paso, TX, on Aug 19, 2020

I haven’t gotten the wink hub and ring door bell

5.0
Verified Homeowner
El Paso, TX, on Aug 16, 2020

Nothing, everything was excellent!

5.0
Verified Homeowner
El Paso, TX, on Aug 06, 2020

In short words it has been an experience that has been unprofessional with lack of customer minded service.

2.0
Verified Homeowner

MOST RECENT 15 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Dec 07, 2021

Time lines were not kept, lack of pride from the contractors, house was always dirty and unkept. Issues that were pointed out were not fixed until it was too late or more work had to be done to fix the issue, when it was a simple fix when pointed out. Workers had no pride in what they did and took many shortcuts to meet the bare minimum, food was always left laying around, often times smeared on walls. It did not appear that the contractors or the supervisors cared about their work, they just aimed to simply get it done and move on to the next house.

3.7
Verified Homeowner
El Paso, TX, on Dec 01, 2021

I didn't like that there were still items in the house that needed to be finished. Which still need to be finished at the time.

4.2
Verified Homeowner
El Paso, TX, on Nov 18, 2021

[Translated from ES] the seller's attention was always informing us the fans

4.9
Verified Homeowner
El Paso, TX, on Nov 10, 2021

What I like about [name removed] [name removed] is the professionalism and courtesy of all staff. When I had a question, they would respond or assist right away. I moved in mid-August and I have faced some areas that needed repairs and they were fixed in a timely manner, thank you. What I was uncomfortable, was the time it took to complete the house. However, I totally understand the reasons why it was delayed, so it is ok. Overall, I am happy with my beautiful new house. Thank you [name removed] [name removed] team!

4.9
Verified Homeowner
El Paso, TX, on Sep 18, 2021

I really liked that the Desert View team including the sales parson and mortgage lender were in constant communication with me and made the process easier.

4.9
Verified Homeowner
El Paso, TX, on Jun 26, 2021

Everything was great, the only negative point would be that it got delayed a couple of months.

4.8
Verified Homeowner
El Paso, TX, on Jun 22, 2021

I like the fact that the company always updates us about the progression of the house.

5.0
Verified Homeowner
El Paso, TX, on May 01, 2021

I like the patient my realtor had with me, and the amazing customer service of [name removed]

5.0
Verified Homeowner
El Paso, TX, on Mar 28, 2021

At the get go, there were a few things we wanted in the home that we were told were not possibilities, such as a utility sink in the garage. Some of the upgrade items had very limited information on such as Cat 5 and Smart Home equipment. The smart home lighting did not specify that it was only the entry light and not whole home. We have lived in our home for two months now and are still waiting on Smart Home upgrades to be installed or refunded.

4.3
Verified Homeowner
El Paso, TX, on Jan 23, 2021

I wasn't aware the community was part AHA association. Maybe Desert View may have said it in the past but they need to emphasize it to the customers more aggressively.

4.5
Verified Homeowner
El Paso, TX, on Dec 26, 2020

It, of course, is not an everyday purchase for me. I would like to commend Leo Alvarado for kindly answering each and every text I ever sent him regarding the purchase of the house. Leo is a great representative for Desert View Homes

5.0
Verified Homeowner
El Paso, TX, on Nov 11, 2020

[Translated from ES] Price

5.0
Verified Homeowner
El Paso, TX, on Aug 19, 2020

I haven’t gotten the wink hub and ring door bell

5.0
Verified Homeowner
El Paso, TX, on Aug 16, 2020

Nothing, everything was excellent!

5.0
Verified Homeowner
El Paso, TX, on Aug 06, 2020

In short words it has been an experience that has been unprofessional with lack of customer minded service.

2.0
Verified Homeowner

MOST RECENT 15 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Oct 30, 2021

It’s difficult to get a hold of a representative at times.

4.3
Verified Homeowner
El Paso, on Sep 03, 2021

You guys have always been courteous and prompted when I’ve called about warranty services.

4.7
Verified Homeowner
El Paso, on Sep 03, 2021

[name removed] from [name removed] view was very attentive and helpful in answering my questions

5.0
Verified Homeowner
El Paso, on Jul 28, 2021

My window screens were not all placed upon closing, I did not notice this until after a month and was told that it was no longer covered in warranty. Additionally, roof had a leak with first rain of season, it was fixed promptly. One of windows interior panel broke, likely settlement. Otherwise good overall.

4.7
Verified Homeowner
El Paso, on Jun 26, 2021

Very responsive and quick to fix any issues. Only issue has been plumbing.

3.7
Verified Homeowner
El Paso, on Jun 22, 2021

Overall, [name removed] and [name removed] have been very helpful. I am not satisfied with the fact that we have lived here for 5 months and still do not have all of our smart home equipment. It was an $1800 upgrade. We requested a refund on the items that have not been installed [name removed] were denied that option. I had to drive to the other side of town to pick up our doorbell and have no idea when if ever the wink hub will be available.

4.7
Verified Homeowner
El Paso, on Jun 11, 2021

I like how prompt they are with coming for repairs however the majority of the reason they’ve been coming is due to faulty workmanship.

4.7
Verified Homeowner
El Paso, on May 19, 2021

I am happy with the services I received with the repair of the leaking water pipe. Special thanks to [name removed]. He did an excellent job.

4.5
Verified Homeowner
El Paso, on May 05, 2021

Customer care always gets right on it every time I've had to call in. My only issue is the microwave exhaust still doesn't pull up as it should. That's an inferior product issue though nothing to do with DV's great customer care.

5.0
Verified Homeowner
El Paso, on Apr 16, 2021

Desert View homes has met all warranty needs for our home. Staff is very friendly

5.0
Verified Homeowner
El Paso, on Jan 10, 2021

CPU’s timer service was excellent! Warranty repairs where done in a timely manner

5.0
Verified Homeowner
El Paso, on Dec 04, 2020

personal sent by warranty department are not experienced, communication with warranty department I cannot comment on

5.0
Verified Homeowner
El Paso, on Sep 19, 2020

I think the most frustrating thing is more and more homes are being built, but the warranty department takes so long to take care of the existing homes. I feel let down by the promises. But the WORST part is no one is manning the "emergency" line! When we had an emergency, not only did no one answer, the mailbox was full! This should be a warning to upper management that things are not working! They should be concerned with their product.

2.3
Verified Homeowner

MOST RECENT 15 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Jan 20, 2022

I liked the customer service, everyone I have spoken too has meet my satisfaction.

4.7
Verified Homeowner
El Paso, on Nov 30, 2021

The floors have a ton of “nail pops” and squeaks. All the carpet would have to be taken up to get to them all. That is too much of a pain in the XXXXX because all of the furniture would have to be taken out of the second floor to accomplish that.

3.4
Verified Homeowner
El Paso, on Nov 08, 2021

I think they were in a hurry to built the home. The reason is that a lot of issues in our home. Cheap paint, products, shower, floors, unfinished windows like around the windows. Floors sound like a old house and rugs are moving floor place. Master shower floor sound horrible. This is not my first home.

3.4
Verified Homeowner
El Paso, on Nov 01, 2021

We enjoyed picking from the variety of options to customize our home. Don't like that it felt as though we had to defend an issue found with the house (the only instance was of the plumbing issue with the sink that did get fixed eventually). But overall good experience.

4.3
Verified Homeowner
El Paso, on Oct 08, 2021

The quality of the structure. The finishes and my interactions with any of the [name removed] [name removed] employees.

4.9
Verified Homeowner
El Paso, on Sep 16, 2021

Its a beautiful home and we are enjoying it. Love the floor plan. Rooms are good size and has a spacious laundry room. Home is built in a good location. Great customer service and friendly people to work with! We dislike that I informed Desert View homes on more than one occasion that our microwave and kitchen vent is not installed properly and blowing cold air into the house. Desert View homes insisted that this is the design of it, and would keep an eye on it. Nothing has been done about it as of today. The fact of the matter is, its a very poor design, it should not let cold air into our home during the colder months. Therefore I am only giving a rating of 8 instead of a 10 on this survey.

4.5
Verified Homeowner
El Paso, on May 11, 2021

Customer service experience

2.7
Verified Homeowner