Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Horizon City, on Jan 12, 2022
Lot of thinks have been breaking . they said they would come back and fix some thing and never did come back. Now have to sent an wirk order to see if they would come and fix it
Horizon City, on Sep 08, 2022
The office has a lack of urgency. I emailed and still had to call to get an appointment. I need additional things added but only get a voicemail.
Horizon City, on Jan 11, 2022
Monica has been my point of contact and I feel she understands my needs when it comes to scheduling appointments around my work schedule. She will contact my roommate when she needs to contact me because she knows I cannot answer my phone during my work hours.
Horizon City, TX, on Aug 29, 2022
A very profesional team at desert view homes
Horizon City, on Jan 08, 2022
I was very happy with Customer service. Answered my questions or concerns.
Horizon City, TX, on Jul 28, 2022
Carmen with Desert view is the most attentive and helpful agent I've met. She walked us through the process step by step, provided us updates during our build and has stood diligent in ensuring even after closing everything with the house was ok, and we Absolutely love our house! Thank you.
Horizon City, on Sep 01, 2022
Everything has been great with warranty. Very quick
Horizon City, on Aug 23, 2022
[Translated from ES] They respond quickly to needs and their customer service is very friendly
Horizon City, on Dec 26, 2021
Very attentive, kept the building timeline as promised
Horizon City, on Jul 02, 2022
I love how easy it is to use and how quick you all get back to me once the request has been submitted. I have no dislikes
Horizon City, on Sep 01, 2021
Its been a wonderful experience I highly recomend [name removed] [name removed] [name removed]
Horizon City, TX, on Jun 15, 2022
Process was transparent. All my questions were answered in a timely manner. Excellent customer service from Chris, Luis and Irma.
Horizon City, on Jun 28, 2022
I like my warranty because my A/C was not working and I called dessert view homes and they did my schedule right away to come and have it fix..
Horizon City, on Aug 08, 2021
The house was not looked over correctly and i even got an inspection. The floors are uneven in many places and the floor is lifting in certain corners. The carpets were stained with paint and when i told them they didn't replace it they just tried to wash it off and the stain remains. In the other bedroom they did cut out a part of carpet but did not effort to blend it so its obvious that there are two sections of carpet. There were marks on the wall in one of the bedrooms and i told them so they painted it but it looks so uneven and darker in those areas. The kitchen cabinets and the hall restroom cabinets are not stained correctly and is an eye sore. The master bedroom does not get enough air blown into the room from the A\C making it hot in the summer. I told them this before moving in and they proved that the temperature is correctly but the air pressure is weak. The hall bathroom needs the most work as all the white sealant is coming off all over im assuming due to moisture. The fence in the back yard is also very short making it dangerous with neighbors that have big dogs. My neighbor has 5 pitbulls and are constantly barking and trying to jump over making being in the back yard risky as they have successfully jumped over before and almost attacked a family member of mine. Only positive i can think of is that i live closer to the city.
Horizon City, TX, on May 18, 2022
Pros - Lot size is bigger for more space, Customer service started very good with great communication, Countertops were corrected to what we chose originally. Cons - Exterior paint was not what we asked for, on order form the color is stated correctly but with new process of how the stucco is done it changed the color of the home. Received a coupon in our welcome packet for a free Ring doorbell and warranty did not approve install. Construction took 7 months to complete our home. Flooring we originally chose was no longer available by time house was built so we had to choose new flooring via text.
Horizon City, on Jun 23, 2022
Warranty has been their when needed .no issues.
Horizon City, on Jun 28, 2021
[Translated from ES] All the details the finish I love
Horizon City, on Jun 09, 2022
[Translated from ES] Very good attention from desert view
Horizon City, on May 15, 2021
[Translated from ES] I liked the design and layout of the rooms
Horizon City, on Apr 19, 2022
Very rushed experience and many details had to be retouched, stucco looks sloppy to me but your staff told me it's supposed to be like that. Still missing corner seals for doors , dust is coming in through bottom corners of front and back doors
Horizon City, TX, on May 09, 2022
[Translated from ES] The kindness and treatment by desert view
El Paso, on Mar 02, 2021
some issues that i found after the walkthrough i was told won't be covered under warranty. for example i have a crack on one of the windows i was told it won't be fixed because i didn't inspect the house right during the walkthrough. i have a wall that is stained even though i paint it over and over again. my rock wall is not as strong as i thought it would be. you bearly touch it and it crumbles. my drive way already has a crack on it. i have tiles that are hollow. my stairs have pins coming out. the carpet is not tight to the wood on the stairs. and some other issues
Horizon City, on Mar 29, 2022
Just seen some cracks in the shower and other places
Horizon City, TX, on Apr 30, 2022
Everything was good. The only thing I did not like was the delays. However, Carmen and Chris were great with keeping me updated.
Horizon City, TX, on Apr 30, 2022
[Translated from ES] The communication they always had with us and the very friendly staff
Horizon City, on Mar 15, 2022
I have liked how [name removed] [name removed] has been on top of any issues that I might have.
Horizon City, on Jan 21, 2021
The closing of the house experience was problematic. We recently had a water damage incident that started off worrisome but ended up being properly handled.
Horizon City, TX, on Apr 29, 2022
I enjoyed all my interactions with the staff of DVH. The lender had room for improvements.
Horizon City, on Nov 14, 2020
Some of the attributes of the homes looks a bit rushed. And the paint chips off easy.
Horizon City, TX, on Apr 24, 2022
Like the staff!! .. so far so good with maintenance. They have responded well.. We shall see later on..
Horizon City, on Feb 14, 2022
At my 6 month review and still need to submit for items that were overlooked like soft spots in the walls, walls that move. Overall the house is great with the exception of quality of work.
Horizon City, on Nov 06, 2020
[Translated from ES] The design inside the house and the positions of all the rooms
Horizon City, TX, on Apr 12, 2022
Everything was perfect except when we did our walk through. They still have never fixed what we had asked, and it's mainly our cabinets. My garage door came off the hinges. Our closet doors at the bottom where they hold on to came off. We have over spray on our granite, but as far as contract and everything is it went great.
Horizon City, on Jan 29, 2022
Customer Service representatives have been very attentive and they have worked on any of the things that I noticed were not properly placed in my home. I have some adjustments that still need to be fixed, but its not something that prevents me from living adequately at my home. I am still waiting for someone to go fix those little details.
Horizon, on Oct 25, 2020
i really liked how easy everything was to buy a new home, staff was knowledgeable and attentive. I dislike the response times when putting in a warranty service order.
Horizon City, TX, on Mar 31, 2022
I liked how comfortable the home is, going into buying my first home I had no idea what to expect but desert view helped me through the process.
Horizon City, on Oct 03, 2020
Sales Reps were attentive and closing was easy. I did have some warranty issues that could have been resolved more quickly but were ultimately resolved.
Horizon City, TX, on Mar 23, 2022
Disliked the lack of follow-ups and the many delays though the process. Disliked that we were over-promised and under-delivered several things. Also disliked the little attention to detail of the overall build of the home.
Horizon City, on Oct 03, 2020
Overall customer support has been great in sending out their employees to fix issues I've had. I dislike the fact that some areas of my house have sorta fallen apart, but it is not anything major. Tiny details that I've noticed.
Horizon City, TX, on Mar 11, 2022
[Translated from ES] I get a good area.. Close to the park
Horizon City, on Dec 25, 2021
My stucco is cracked and I’m waiting for them to fix my kitchen cabinets
Horizon City, on Sep 28, 2020
I’m a big fan of how promptly they answer any warranty requests
Horizon City, on Dec 03, 2021
I was disappointed when an appointment got canceled the day of appointment due to a call in. [name removed], my foreman, came to the rescue with calling front office and get everything taken care of. He even called me the day they went out, to ensure repair was taken care of. He truly went the extra mile, thank you [name removed]!
Horizon City, on Aug 28, 2020
I enjoyed the work effort my realtor put in to keep me informed of everything and how quickly I was able to move in. Plus, my view is beautiful in my back yard.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Horizon City, TX, on Aug 29, 2022
A very profesional team at desert view homes
Horizon City, TX, on Jul 28, 2022
Carmen with Desert view is the most attentive and helpful agent I've met. She walked us through the process step by step, provided us updates during our build and has stood diligent in ensuring even after closing everything with the house was ok, and we Absolutely love our house! Thank you.
Horizon City, TX, on Jun 15, 2022
Process was transparent. All my questions were answered in a timely manner. Excellent customer service from Chris, Luis and Irma.
Horizon City, TX, on May 18, 2022
Pros - Lot size is bigger for more space, Customer service started very good with great communication, Countertops were corrected to what we chose originally. Cons - Exterior paint was not what we asked for, on order form the color is stated correctly but with new process of how the stucco is done it changed the color of the home. Received a coupon in our welcome packet for a free Ring doorbell and warranty did not approve install. Construction took 7 months to complete our home. Flooring we originally chose was no longer available by time house was built so we had to choose new flooring via text.
Horizon City, TX, on May 09, 2022
[Translated from ES] The kindness and treatment by desert view
Horizon City, TX, on Apr 30, 2022
Everything was good. The only thing I did not like was the delays. However, Carmen and Chris were great with keeping me updated.
Horizon City, TX, on Apr 30, 2022
[Translated from ES] The communication they always had with us and the very friendly staff
Horizon City, TX, on Apr 29, 2022
I enjoyed all my interactions with the staff of DVH. The lender had room for improvements.
Horizon City, TX, on Apr 24, 2022
Like the staff!! .. so far so good with maintenance. They have responded well.. We shall see later on..
Horizon City, TX, on Apr 12, 2022
Everything was perfect except when we did our walk through. They still have never fixed what we had asked, and it's mainly our cabinets. My garage door came off the hinges. Our closet doors at the bottom where they hold on to came off. We have over spray on our granite, but as far as contract and everything is it went great.
Horizon City, TX, on Mar 31, 2022
I liked how comfortable the home is, going into buying my first home I had no idea what to expect but desert view helped me through the process.
Horizon City, TX, on Mar 23, 2022
Disliked the lack of follow-ups and the many delays though the process. Disliked that we were over-promised and under-delivered several things. Also disliked the little attention to detail of the overall build of the home.
Horizon City, TX, on Mar 11, 2022
[Translated from ES] I get a good area.. Close to the park
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Horizon City, on Sep 08, 2022
The office has a lack of urgency. I emailed and still had to call to get an appointment. I need additional things added but only get a voicemail.
Horizon City, on Sep 01, 2022
Everything has been great with warranty. Very quick
Horizon City, on Aug 23, 2022
[Translated from ES] They respond quickly to needs and their customer service is very friendly
Horizon City, on Jul 02, 2022
I love how easy it is to use and how quick you all get back to me once the request has been submitted. I have no dislikes
Horizon City, on Jun 28, 2022
I like my warranty because my A/C was not working and I called dessert view homes and they did my schedule right away to come and have it fix..
Horizon City, on Jun 23, 2022
Warranty has been their when needed .no issues.
Horizon City, on Jun 09, 2022
[Translated from ES] Very good attention from desert view
Horizon City, on Apr 19, 2022
Very rushed experience and many details had to be retouched, stucco looks sloppy to me but your staff told me it's supposed to be like that. Still missing corner seals for doors , dust is coming in through bottom corners of front and back doors
Horizon City, on Mar 29, 2022
Just seen some cracks in the shower and other places
Horizon City, on Mar 15, 2022
I have liked how [name removed] [name removed] has been on top of any issues that I might have.
Horizon City, on Feb 14, 2022
At my 6 month review and still need to submit for items that were overlooked like soft spots in the walls, walls that move. Overall the house is great with the exception of quality of work.
Horizon City, on Jan 29, 2022
Customer Service representatives have been very attentive and they have worked on any of the things that I noticed were not properly placed in my home. I have some adjustments that still need to be fixed, but its not something that prevents me from living adequately at my home. I am still waiting for someone to go fix those little details.
Horizon City, on Dec 25, 2021
My stucco is cracked and I’m waiting for them to fix my kitchen cabinets
Horizon City, on Dec 03, 2021
I was disappointed when an appointment got canceled the day of appointment due to a call in. [name removed], my foreman, came to the rescue with calling front office and get everything taken care of. He even called me the day they went out, to ensure repair was taken care of. He truly went the extra mile, thank you [name removed]!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Horizon City, on Jan 12, 2022
Lot of thinks have been breaking . they said they would come back and fix some thing and never did come back. Now have to sent an wirk order to see if they would come and fix it
Horizon City, on Jan 11, 2022
Monica has been my point of contact and I feel she understands my needs when it comes to scheduling appointments around my work schedule. She will contact my roommate when she needs to contact me because she knows I cannot answer my phone during my work hours.
Horizon City, on Jan 08, 2022
I was very happy with Customer service. Answered my questions or concerns.
Horizon City, on Dec 26, 2021
Very attentive, kept the building timeline as promised
Horizon City, on Sep 01, 2021
Its been a wonderful experience I highly recomend [name removed] [name removed] [name removed]
Horizon City, on Aug 08, 2021
The house was not looked over correctly and i even got an inspection. The floors are uneven in many places and the floor is lifting in certain corners. The carpets were stained with paint and when i told them they didn't replace it they just tried to wash it off and the stain remains. In the other bedroom they did cut out a part of carpet but did not effort to blend it so its obvious that there are two sections of carpet. There were marks on the wall in one of the bedrooms and i told them so they painted it but it looks so uneven and darker in those areas. The kitchen cabinets and the hall restroom cabinets are not stained correctly and is an eye sore. The master bedroom does not get enough air blown into the room from the A\C making it hot in the summer. I told them this before moving in and they proved that the temperature is correctly but the air pressure is weak. The hall bathroom needs the most work as all the white sealant is coming off all over im assuming due to moisture. The fence in the back yard is also very short making it dangerous with neighbors that have big dogs. My neighbor has 5 pitbulls and are constantly barking and trying to jump over making being in the back yard risky as they have successfully jumped over before and almost attacked a family member of mine. Only positive i can think of is that i live closer to the city.
Horizon City, on Jun 28, 2021
[Translated from ES] All the details the finish I love
Horizon City, on May 15, 2021
[Translated from ES] I liked the design and layout of the rooms
El Paso, on Mar 02, 2021
some issues that i found after the walkthrough i was told won't be covered under warranty. for example i have a crack on one of the windows i was told it won't be fixed because i didn't inspect the house right during the walkthrough. i have a wall that is stained even though i paint it over and over again. my rock wall is not as strong as i thought it would be. you bearly touch it and it crumbles. my drive way already has a crack on it. i have tiles that are hollow. my stairs have pins coming out. the carpet is not tight to the wood on the stairs. and some other issues
Horizon City, on Jan 21, 2021
The closing of the house experience was problematic. We recently had a water damage incident that started off worrisome but ended up being properly handled.
Horizon City, on Nov 14, 2020
Some of the attributes of the homes looks a bit rushed. And the paint chips off easy.
Horizon City, on Nov 06, 2020
[Translated from ES] The design inside the house and the positions of all the rooms
Horizon, on Oct 25, 2020
i really liked how easy everything was to buy a new home, staff was knowledgeable and attentive. I dislike the response times when putting in a warranty service order.
Horizon City, on Oct 03, 2020
Sales Reps were attentive and closing was easy. I did have some warranty issues that could have been resolved more quickly but were ultimately resolved.
Horizon City, on Oct 03, 2020
Overall customer support has been great in sending out their employees to fix issues I've had. I dislike the fact that some areas of my house have sorta fallen apart, but it is not anything major. Tiny details that I've noticed.
Horizon City, on Sep 28, 2020
I’m a big fan of how promptly they answer any warranty requests