Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
View Homes – Building Life’s Greatest View.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Horizon City, TX, on Dec 26, 2024
[Translated from ES] The ease throughout the entire process and the attention of all the staff
Horizon City, TX, on Dec 08, 2024
I loved the way the show you everything in the process of building your home, and the great customer service !
Horizon City, on Dec 14, 2024
Just it took too long to respond to my warranty request and still not finished
Horizon City, on Jan 05, 2025
I have had no issues. They are super prompt, kind and always good the extra mile to ensure my warranty concerns are addressed. The staff who calls to schedule is always accommodating to my schedule and super fast with scheduling.
Horizon City, TX, on Nov 20, 2024
[Translated from ES] The design and treatment of customer service
Horizon City, on Nov 23, 2024
The experience overall is very professional, courteous, and always have communication with the client.
Horizon City, on Dec 26, 2024
The houses are nice but the material used isn’t the best my flooring is coming up at the corners and the paint on the walls come off if you try cleaning them.
Horizon City, TX, on Nov 09, 2024
What was shown in the model home, this was cabinets in the master bedroom that were changed without notice to us. Documents were sent to sign with no explanation of what was being signed. We had to initiate contact for explanation of these docs. This would not have been an issue if purchased of a home before, but this was our first home.
Horizon City, on Nov 21, 2024
[name removed] is very helpful and nice when he comes and does the repairs.
Horizon City, on Dec 02, 2024
I have loved everything about my experience before during and after.
Horizon City, TX, on Nov 06, 2024
The representative I worked with did not communicate with me throughout the build process to let me know the progress level of the build
Horizon City, on Nov 08, 2024
Great customer service when it came to warranty items.
Horizon City, on Nov 28, 2024
The warranty service were superb.My issue was fixed and the customer rep answered all my questions.
Horizon City, on Oct 05, 2024
Cheap material used, they refuse to reason, do not commit once the repair is their fault but costs more than 2$, so cheaply made even the flooring needed to be glued 3 months after moving in, cabinets all ruined on the bottom, plumbing bursted on the sink 6 months in. Garage door crazy, ceiling is cracking. The list goes on with how they outdid themselves
Horizon City, on Nov 27, 2024
Have not done any warranty work but the team is awesome. Easy process to get into a desert view home.
Horizon City, TX, on Nov 01, 2024
[Translated from ES] They have not repaired what was checked
Horizon City, on Nov 18, 2024
Very kind and friendly service/customer service. [name removed] is a very knowledgeable and very willing to help with any questions or concerns.
Horizon City, on Jul 20, 2024
[Translated from ES] I am very happy with this Deser Homes company. They are very kind to any questions and complaints. Thank you.
Horizon City, on Nov 17, 2024
I love my house, my husband n I lived very comfortable.
Horizon City, on Jul 04, 2024
The rocks put around the home for landscaping are not very sustainable.
Horizon City, TX, on Oct 16, 2024
N/A everyone and everything was smooth and desert view delivered as promised
Horizon City, on Jun 14, 2024
Everyone was very nice and helpful the whole process they kept me informed the whole step of the way. My home is beautiful I love it.
Horizon City, on Nov 07, 2024
Some of the initial flaws were corrected. We have a list we will be submitting of the items that have not been corrected, but it's not very long. For example, the peephole in the front door is not aligned to the actual hole made for it on the door. so there is a little gap around it. The water spout in the backyard has very little water pressure (a small stream of water is all that will come out). The dishwasher moves around within the space its in. It's not held down.
Horizon City, on Jun 12, 2024
Everything went well, however the tile they put in is starting to lift and peel off the floor
Horizon City, TX, on Oct 14, 2024
I like the comunication and how i was updated on the home construction and on the contract
Horizon City, on Oct 27, 2024
The customer care is amazing they answer promtley and will work with your need and questions you have
Horizon City, on May 08, 2024
Plenty of unfinished things. The master bedroom exhaust already stopped working, my laminate floor is coming up along with a few more issues.
Horizon City, TX, on Oct 05, 2024
Liked how fast the house was built and delivered within the time frame
Horizon City, on Aug 24, 2024
Great service. Only one issue has been had and it was resolved
Horizon City, TX, on Sep 11, 2024
This was a brand new experience for my family and myself and it was very exciting
Horizon City, on Mar 13, 2024
What I dislike was the painting of the doors, cabinets, we had things to be fix. What I like the price was in good offer.
Horizon City, TX, on Aug 19, 2024
Our inspector found a lot of problems with the house, Desert [name removed] Homes fixed some of those problems. When we moved in we found some additional problems that I need to report.
Horizon City, on Mar 03, 2024
Dislike the quality of stucco on the exterior and some finishes for example caulking.
Horizon City, TX, on Jul 20, 2024
the fast response, the people are always there to answer questions.
Horizon City, on Jul 24, 2024
On time appointments. Excellent customer service!!
Horizon City, on Jul 02, 2024
It took over a month to get the kitchen water Device and filter for the drinking water. At that time the water had an odor! And currently the exterior wall is still dusty from the builders work.
Horizon City, on Jun 23, 2024
I love how the warranty fixes the issues and with the great customer service along with it!
Horizon City, TX, on Jul 02, 2024
N/A I was living 9 hours away the process was smooth as could be.
Horizon City, TX, on Jun 18, 2024
Private Inspector found a good amount of issues including a missing tile on the roof, and took 3 weeks for me to get a missing break. If I was more on top of it probably would of been fixed fast but at the same time it was found during orientation and with private inspections so I assumed it was taken care of.
Horizon City, on Dec 03, 2023
Workmanship in my home is not up to par.. a lot of portly installed electrical sockets and light switches uneven floors , nails not hammered down on carpet , which we let them know about before signing we were told it would be fixed by the time we lived in but nothing was fixed .. and from other friends near by apparently we’re not the only ones with these issues
Horizon City, on Dec 02, 2023
I’m hoping that I don’t run out of time on my Customer Care Service Request. With limited time to end in Dec. there is still 6 item’s pending from 20.
Horizon City, on Apr 07, 2024
I like that the warranty service is done in a timely manner.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Horizon City, TX, on Dec 26, 2024
[Translated from ES] The ease throughout the entire process and the attention of all the staff
Horizon City, TX, on Dec 08, 2024
I loved the way the show you everything in the process of building your home, and the great customer service !
Horizon City, TX, on Nov 20, 2024
[Translated from ES] The design and treatment of customer service
Horizon City, TX, on Nov 09, 2024
What was shown in the model home, this was cabinets in the master bedroom that were changed without notice to us. Documents were sent to sign with no explanation of what was being signed. We had to initiate contact for explanation of these docs. This would not have been an issue if purchased of a home before, but this was our first home.
Horizon City, TX, on Nov 06, 2024
The representative I worked with did not communicate with me throughout the build process to let me know the progress level of the build
Horizon City, TX, on Nov 01, 2024
[Translated from ES] They have not repaired what was checked
Horizon City, TX, on Oct 16, 2024
N/A everyone and everything was smooth and desert view delivered as promised
Horizon City, TX, on Oct 14, 2024
I like the comunication and how i was updated on the home construction and on the contract
Horizon City, TX, on Oct 05, 2024
Liked how fast the house was built and delivered within the time frame
Horizon City, TX, on Sep 11, 2024
This was a brand new experience for my family and myself and it was very exciting
Horizon City, TX, on Aug 19, 2024
Our inspector found a lot of problems with the house, Desert [name removed] Homes fixed some of those problems. When we moved in we found some additional problems that I need to report.
Horizon City, TX, on Jul 20, 2024
the fast response, the people are always there to answer questions.
Horizon City, TX, on Jul 02, 2024
N/A I was living 9 hours away the process was smooth as could be.
Horizon City, TX, on Jun 18, 2024
Private Inspector found a good amount of issues including a missing tile on the roof, and took 3 weeks for me to get a missing break. If I was more on top of it probably would of been fixed fast but at the same time it was found during orientation and with private inspections so I assumed it was taken care of.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Horizon City, on Jan 05, 2025
I have had no issues. They are super prompt, kind and always good the extra mile to ensure my warranty concerns are addressed. The staff who calls to schedule is always accommodating to my schedule and super fast with scheduling.
Horizon City, on Dec 26, 2024
The houses are nice but the material used isn’t the best my flooring is coming up at the corners and the paint on the walls come off if you try cleaning them.
Horizon City, on Dec 02, 2024
I have loved everything about my experience before during and after.
Horizon City, on Nov 28, 2024
The warranty service were superb.My issue was fixed and the customer rep answered all my questions.
Horizon City, on Nov 27, 2024
Have not done any warranty work but the team is awesome. Easy process to get into a desert view home.
Horizon City, on Nov 18, 2024
Very kind and friendly service/customer service. [name removed] is a very knowledgeable and very willing to help with any questions or concerns.
Horizon City, on Nov 17, 2024
I love my house, my husband n I lived very comfortable.
Horizon City, on Nov 07, 2024
Some of the initial flaws were corrected. We have a list we will be submitting of the items that have not been corrected, but it's not very long. For example, the peephole in the front door is not aligned to the actual hole made for it on the door. so there is a little gap around it. The water spout in the backyard has very little water pressure (a small stream of water is all that will come out). The dishwasher moves around within the space its in. It's not held down.
Horizon City, on Oct 27, 2024
The customer care is amazing they answer promtley and will work with your need and questions you have
Horizon City, on Aug 24, 2024
Great service. Only one issue has been had and it was resolved
Horizon City, on Jul 24, 2024
On time appointments. Excellent customer service!!
Horizon City, on Jul 02, 2024
It took over a month to get the kitchen water Device and filter for the drinking water. At that time the water had an odor! And currently the exterior wall is still dusty from the builders work.
Horizon City, on Jun 23, 2024
I love how the warranty fixes the issues and with the great customer service along with it!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Horizon City, on Dec 14, 2024
Just it took too long to respond to my warranty request and still not finished
Horizon City, on Nov 23, 2024
The experience overall is very professional, courteous, and always have communication with the client.
Horizon City, on Nov 21, 2024
[name removed] is very helpful and nice when he comes and does the repairs.
Horizon City, on Nov 08, 2024
Great customer service when it came to warranty items.
Horizon City, on Oct 05, 2024
Cheap material used, they refuse to reason, do not commit once the repair is their fault but costs more than 2$, so cheaply made even the flooring needed to be glued 3 months after moving in, cabinets all ruined on the bottom, plumbing bursted on the sink 6 months in. Garage door crazy, ceiling is cracking. The list goes on with how they outdid themselves
Horizon City, on Jul 20, 2024
[Translated from ES] I am very happy with this Deser Homes company. They are very kind to any questions and complaints. Thank you.
Horizon City, on Jul 04, 2024
The rocks put around the home for landscaping are not very sustainable.
Horizon City, on Jun 14, 2024
Everyone was very nice and helpful the whole process they kept me informed the whole step of the way. My home is beautiful I love it.
Horizon City, on Jun 12, 2024
Everything went well, however the tile they put in is starting to lift and peel off the floor
Horizon City, on May 08, 2024
Plenty of unfinished things. The master bedroom exhaust already stopped working, my laminate floor is coming up along with a few more issues.
Horizon City, on Mar 13, 2024
What I dislike was the painting of the doors, cabinets, we had things to be fix. What I like the price was in good offer.
Horizon City, on Mar 03, 2024
Dislike the quality of stucco on the exterior and some finishes for example caulking.
Horizon City, on Dec 03, 2023
Workmanship in my home is not up to par.. a lot of portly installed electrical sockets and light switches uneven floors , nails not hammered down on carpet , which we let them know about before signing we were told it would be fixed by the time we lived in but nothing was fixed .. and from other friends near by apparently we’re not the only ones with these issues