Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
View Homes – Building Life’s Greatest View.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Horizon City, on Mar 24, 2025
[Translated from ES] The person was very gentle and he fixed things quickly for me. The young man was very kind.
Horizon City, TX, on Mar 26, 2025
I like the customer service team that gave us a peace of mind
Horizon City, on Feb 15, 2025
The process was easy from the beginning to end! Everyone was very nice and helpful!
Horizon City, TX, on Mar 20, 2025
We worked with [name removed] and he made the process super easy and was always there to answer any questions or concerns.
Horizon City, TX, on Mar 20, 2025
[name removed] always believed on helping us since day one when we showed up to model home.
Horizon City, on Jan 24, 2025
Overall value and appearance are great. [name removed] woth desert view homes walked me through all home features
El Paso, TX, on Mar 03, 2025
Great communication and people that made it happen. Thank you [name removed] and [name removed].
Horizon City, on Jan 05, 2025
I have had no issues. They are super prompt, kind and always good the extra mile to ensure my warranty concerns are addressed. The staff who calls to schedule is always accommodating to my schedule and super fast with scheduling.
Horizon City, on Dec 14, 2024
Just it took too long to respond to my warranty request and still not finished
Horizon City, on Dec 26, 2024
The houses are nice but the material used isn’t the best my flooring is coming up at the corners and the paint on the walls come off if you try cleaning them.
Horizon City, TX, on Jan 20, 2025
[Translated from ES] The attention and the tour
Horizon City, on Nov 23, 2024
The experience overall is very professional, courteous, and always have communication with the client.
Horizon City, on Dec 02, 2024
I have loved everything about my experience before during and after.
Horizon City, TX, on Dec 26, 2024
[Translated from ES] The ease throughout the entire process and the attention of all the staff
Horizon City, on Nov 21, 2024
[name removed] is very helpful and nice when he comes and does the repairs.
Horizon City, on Nov 28, 2024
The warranty service were superb.My issue was fixed and the customer rep answered all my questions.
Horizon City, TX, on Dec 08, 2024
I loved the way the show you everything in the process of building your home, and the great customer service !
Horizon City, on Nov 08, 2024
Great customer service when it came to warranty items.
Horizon City, TX, on Nov 20, 2024
[Translated from ES] The design and treatment of customer service
Horizon City, on Nov 27, 2024
Have not done any warranty work but the team is awesome. Easy process to get into a desert view home.
Horizon City, on Oct 05, 2024
Cheap material used, they refuse to reason, do not commit once the repair is their fault but costs more than 2$, so cheaply made even the flooring needed to be glued 3 months after moving in, cabinets all ruined on the bottom, plumbing bursted on the sink 6 months in. Garage door crazy, ceiling is cracking. The list goes on with how they outdid themselves
Horizon City, TX, on Nov 09, 2024
What was shown in the model home, this was cabinets in the master bedroom that were changed without notice to us. Documents were sent to sign with no explanation of what was being signed. We had to initiate contact for explanation of these docs. This would not have been an issue if purchased of a home before, but this was our first home.
Horizon City, on Nov 18, 2024
Very kind and friendly service/customer service. [name removed] is a very knowledgeable and very willing to help with any questions or concerns.
Horizon City, TX, on Nov 06, 2024
The representative I worked with did not communicate with me throughout the build process to let me know the progress level of the build
Horizon City, on Nov 17, 2024
I love my house, my husband n I lived very comfortable.
Horizon City, on Jul 20, 2024
[Translated from ES] I am very happy with this Deser Homes company. They are very kind to any questions and complaints. Thank you.
Horizon City, on Jul 04, 2024
The rocks put around the home for landscaping are not very sustainable.
Horizon City, TX, on Nov 01, 2024
[Translated from ES] They have not repaired what was checked
Horizon City, on Nov 07, 2024
Some of the initial flaws were corrected. We have a list we will be submitting of the items that have not been corrected, but it's not very long. For example, the peephole in the front door is not aligned to the actual hole made for it on the door. so there is a little gap around it. The water spout in the backyard has very little water pressure (a small stream of water is all that will come out). The dishwasher moves around within the space its in. It's not held down.
Horizon City, on Jun 14, 2024
Everyone was very nice and helpful the whole process they kept me informed the whole step of the way. My home is beautiful I love it.
Horizon City, on Oct 27, 2024
The customer care is amazing they answer promtley and will work with your need and questions you have
Horizon City, on Jun 12, 2024
Everything went well, however the tile they put in is starting to lift and peel off the floor
Horizon City, TX, on Oct 16, 2024
N/A everyone and everything was smooth and desert view delivered as promised
Horizon City, on May 08, 2024
Plenty of unfinished things. The master bedroom exhaust already stopped working, my laminate floor is coming up along with a few more issues.
Horizon City, on Aug 24, 2024
Great service. Only one issue has been had and it was resolved
Horizon City, TX, on Oct 14, 2024
I like the comunication and how i was updated on the home construction and on the contract
Horizon City, on Mar 13, 2024
What I dislike was the painting of the doors, cabinets, we had things to be fix. What I like the price was in good offer.
Horizon City, on Jul 24, 2024
On time appointments. Excellent customer service!!
Horizon City, TX, on Oct 05, 2024
Liked how fast the house was built and delivered within the time frame
Horizon City, on Mar 03, 2024
Dislike the quality of stucco on the exterior and some finishes for example caulking.
Horizon City, on Jul 02, 2024
It took over a month to get the kitchen water Device and filter for the drinking water. At that time the water had an odor! And currently the exterior wall is still dusty from the builders work.
Horizon City, TX, on Sep 11, 2024
This was a brand new experience for my family and myself and it was very exciting
Horizon City, on Jun 23, 2024
I love how the warranty fixes the issues and with the great customer service along with it!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Horizon City, TX, on Mar 26, 2025
I like the customer service team that gave us a peace of mind
Horizon City, TX, on Mar 20, 2025
We worked with [name removed] and he made the process super easy and was always there to answer any questions or concerns.
Horizon City, TX, on Mar 20, 2025
[name removed] always believed on helping us since day one when we showed up to model home.
El Paso, TX, on Mar 03, 2025
Great communication and people that made it happen. Thank you [name removed] and [name removed].
Horizon City, TX, on Jan 20, 2025
[Translated from ES] The attention and the tour
Horizon City, TX, on Dec 26, 2024
[Translated from ES] The ease throughout the entire process and the attention of all the staff
Horizon City, TX, on Dec 08, 2024
I loved the way the show you everything in the process of building your home, and the great customer service !
Horizon City, TX, on Nov 20, 2024
[Translated from ES] The design and treatment of customer service
Horizon City, TX, on Nov 09, 2024
What was shown in the model home, this was cabinets in the master bedroom that were changed without notice to us. Documents were sent to sign with no explanation of what was being signed. We had to initiate contact for explanation of these docs. This would not have been an issue if purchased of a home before, but this was our first home.
Horizon City, TX, on Nov 06, 2024
The representative I worked with did not communicate with me throughout the build process to let me know the progress level of the build
Horizon City, TX, on Nov 01, 2024
[Translated from ES] They have not repaired what was checked
Horizon City, TX, on Oct 16, 2024
N/A everyone and everything was smooth and desert view delivered as promised
Horizon City, TX, on Oct 14, 2024
I like the comunication and how i was updated on the home construction and on the contract
Horizon City, TX, on Oct 05, 2024
Liked how fast the house was built and delivered within the time frame
Horizon City, TX, on Sep 11, 2024
This was a brand new experience for my family and myself and it was very exciting
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Horizon City, on Mar 24, 2025
[Translated from ES] The person was very gentle and he fixed things quickly for me. The young man was very kind.
Horizon City, on Jan 05, 2025
I have had no issues. They are super prompt, kind and always good the extra mile to ensure my warranty concerns are addressed. The staff who calls to schedule is always accommodating to my schedule and super fast with scheduling.
Horizon City, on Dec 26, 2024
The houses are nice but the material used isn’t the best my flooring is coming up at the corners and the paint on the walls come off if you try cleaning them.
Horizon City, on Dec 02, 2024
I have loved everything about my experience before during and after.
Horizon City, on Nov 28, 2024
The warranty service were superb.My issue was fixed and the customer rep answered all my questions.
Horizon City, on Nov 27, 2024
Have not done any warranty work but the team is awesome. Easy process to get into a desert view home.
Horizon City, on Nov 18, 2024
Very kind and friendly service/customer service. [name removed] is a very knowledgeable and very willing to help with any questions or concerns.
Horizon City, on Nov 17, 2024
I love my house, my husband n I lived very comfortable.
Horizon City, on Nov 07, 2024
Some of the initial flaws were corrected. We have a list we will be submitting of the items that have not been corrected, but it's not very long. For example, the peephole in the front door is not aligned to the actual hole made for it on the door. so there is a little gap around it. The water spout in the backyard has very little water pressure (a small stream of water is all that will come out). The dishwasher moves around within the space its in. It's not held down.
Horizon City, on Oct 27, 2024
The customer care is amazing they answer promtley and will work with your need and questions you have
Horizon City, on Aug 24, 2024
Great service. Only one issue has been had and it was resolved
Horizon City, on Jul 24, 2024
On time appointments. Excellent customer service!!
Horizon City, on Jul 02, 2024
It took over a month to get the kitchen water Device and filter for the drinking water. At that time the water had an odor! And currently the exterior wall is still dusty from the builders work.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Horizon City, on Feb 15, 2025
The process was easy from the beginning to end! Everyone was very nice and helpful!
Horizon City, on Jan 24, 2025
Overall value and appearance are great. [name removed] woth desert view homes walked me through all home features
Horizon City, on Dec 14, 2024
Just it took too long to respond to my warranty request and still not finished
Horizon City, on Nov 23, 2024
The experience overall is very professional, courteous, and always have communication with the client.
Horizon City, on Nov 21, 2024
[name removed] is very helpful and nice when he comes and does the repairs.
Horizon City, on Nov 08, 2024
Great customer service when it came to warranty items.
Horizon City, on Oct 05, 2024
Cheap material used, they refuse to reason, do not commit once the repair is their fault but costs more than 2$, so cheaply made even the flooring needed to be glued 3 months after moving in, cabinets all ruined on the bottom, plumbing bursted on the sink 6 months in. Garage door crazy, ceiling is cracking. The list goes on with how they outdid themselves
Horizon City, on Jul 20, 2024
[Translated from ES] I am very happy with this Deser Homes company. They are very kind to any questions and complaints. Thank you.
Horizon City, on Jul 04, 2024
The rocks put around the home for landscaping are not very sustainable.
Horizon City, on Jun 14, 2024
Everyone was very nice and helpful the whole process they kept me informed the whole step of the way. My home is beautiful I love it.
Horizon City, on Jun 12, 2024
Everything went well, however the tile they put in is starting to lift and peel off the floor
Horizon City, on May 08, 2024
Plenty of unfinished things. The master bedroom exhaust already stopped working, my laminate floor is coming up along with a few more issues.
Horizon City, on Mar 13, 2024
What I dislike was the painting of the doors, cabinets, we had things to be fix. What I like the price was in good offer.
Horizon City, on Mar 03, 2024
Dislike the quality of stucco on the exterior and some finishes for example caulking.