Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Horizon City, on Apr 27, 2023
I have enjoyed my home but I have been having issues with dirt coming into my home in the laundry room. My appliances constantly get full of dirt. [name removed] sure if something is not sealed right. I have also made claims in regards to my floor and have not heard back from anyone.
Horizon City, on May 15, 2023
[name removed] from warranty service has been of great service, he has answered our questions throughout our services and is always on time as scheduled. However, as far as the other employees that are to attend to our warranty request, in our case plumbing, were never on time as scheduled. We either had to wait a couple of hours or were rescheduled for another day.
Horizon City, TX, on May 31, 2023
i never got my final walk thru and the repairs where never done
Horizon City, on Mar 10, 2023
I enjoyed the quality and service from desert view homes.
Horizon City, on Apr 26, 2023
I have requested three repairs and everything was taken care in a good timely. Also the lady who calls to schedule the repairs is very attentive.
Horizon City, TX, on May 16, 2023
Disliked getting assigned a different loan officer without a notice. Liked the overall flow of how information was been sent to me as well as my realtor sending information over to the loan officer. Had no issues with neither of them. Great work.
Horizon City, on Mar 08, 2023
We disliked that our home had many last minute changes before our purchase. Our original choices were no longer available, and our home was not personalized to us.
Horizon City, on Mar 29, 2023
They came to fix some MINOR things, but never came back to fix the floor or my garage door. I have called and emailed and haven’t heard back. Very frustrating!
Horizon City, on Jan 28, 2023
The experience is great the representatives are awesome, however I still have a broken window frame that has not been addressed.
Horizon City, on Mar 01, 2023
Good experience but it's kindda expensive, for the quality
Horizon City, on Jan 01, 2023
Everyone was very helpful and communicated with me throughout the entire process
Horizon City, TX, on Apr 20, 2023
La ayuda que me bro dacrón al comprar casa sin agente
Horizon City, on Jan 12, 2022
Lot of thinks have been breaking . they said they would come back and fix some thing and never did come back. Now have to sent an wirk order to see if they would come and fix it
Horizon City, on Jan 26, 2023
It hasn't been easy to keep up with the status of warranty requests. Luckily, the office staff has been helpful when called upon.
Horizon City, TX, on Apr 20, 2023
Things that needed to be fixed were pointed out on the walkthrough inspection and were not fixed by closing date or were fixed but poorly.
Horizon City, on Jan 11, 2022
Monica has been my point of contact and I feel she understands my needs when it comes to scheduling appointments around my work schedule. She will contact my roommate when she needs to contact me because she knows I cannot answer my phone during my work hours.
Horizon City, on Nov 29, 2022
[Translated from ES] My house is very well built, and of course I am going to recommend it to family and friends
Horizon City, TX, on Apr 01, 2023
What I love is that they were clear in the contract and didn’t try to hide any hidden fees or weren’t to pushy on signing right away, they heard mine and my fiancé concerns and they kept us updated! My main issue was when we got close to closing getting in contact with anyone became much more of a hassle, when we point out our questions and concerns towards what we notice about our home we had to talk to multiple people about it for example our driveway is so steep that we scratch our cars every time we get in and out and after speaking to the team we were told to either park on the street or drive at an angle to try and avoid damage because there was nothing to be done about it so now we find ourselves having to go to the city to see if they can help us with the issue. Some other concerns were that the wire in our breaker was not installed correctly so we had to go 2 weeks without being able to use any of our appliances because it was hard to get ahold of someone. I would recommend DVH to friends in fact I have a few who are starting the process of looking for a home and I have mentioned my experience with DVH. I will send them towards [name removed].G way because I know that if I have any issues even after moving into this house, he would help me take care of it and he would respond fast!
Horizon City, on Jan 08, 2022
I was very happy with Customer service. Answered my questions or concerns.
Horizon City, TX, on Mar 15, 2023
We like everything about our purchase experience
Horizon City, on Sep 08, 2022
The office has a lack of urgency. I emailed and still had to call to get an appointment. I need additional things added but only get a voicemail.
Horizon City, TX, on Mar 03, 2023
I liked that they were very helpful with me. Any questions I had they gave an answer. Very trustworthy people. Everything went smooth.
Horizon City, on Dec 26, 2021
Very attentive, kept the building timeline as promised
Horizon City, TX, on Mar 03, 2023
I am please from the start to finish overall from realter [name removed], [name removed] from mortgage company.. everyone has been very helpful like [name removed] with walk through and [name removed] by keeping us updated every step of the way even after moving in checking up on us, make us feel valued... Only concern is the quality of home, feels like there are too many different contractors involved and mess with each other's quality of work having to go back and redue things after something had to be done first by someone else then having to go fix it... example: electric outlets should be already in place with wireing done so sheetrock crew can come finish up and bot have electricians punch new holes to adjust outlets: overall happy with the customer service involved to makecut happened.
Horizon City, on Sep 01, 2021
Its been a wonderful experience I highly recomend [name removed] [name removed] [name removed]
Horizon City, on Sep 01, 2022
Everything has been great with warranty. Very quick
Horizon City, TX, on Feb 12, 2023
The process was easy straight forward and simple they helped me every step of the way to get approved.
Horizon City, on Aug 08, 2021
The house was not looked over correctly and i even got an inspection. The floors are uneven in many places and the floor is lifting in certain corners. The carpets were stained with paint and when i told them they didn't replace it they just tried to wash it off and the stain remains. In the other bedroom they did cut out a part of carpet but did not effort to blend it so its obvious that there are two sections of carpet. There were marks on the wall in one of the bedrooms and i told them so they painted it but it looks so uneven and darker in those areas. The kitchen cabinets and the hall restroom cabinets are not stained correctly and is an eye sore. The master bedroom does not get enough air blown into the room from the A\C making it hot in the summer. I told them this before moving in and they proved that the temperature is correctly but the air pressure is weak. The hall bathroom needs the most work as all the white sealant is coming off all over im assuming due to moisture. The fence in the back yard is also very short making it dangerous with neighbors that have big dogs. My neighbor has 5 pitbulls and are constantly barking and trying to jump over making being in the back yard risky as they have successfully jumped over before and almost attacked a family member of mine. Only positive i can think of is that i live closer to the city.
Horizon City, on Aug 23, 2022
[Translated from ES] They respond quickly to needs and their customer service is very friendly
Horizon City, TX, on Feb 09, 2023
I disliked that repairs that could have been addressed since the beginning or during the building process were not addressed until near completion which delayed the purchasing process.
Horizon City, on Jun 28, 2021
[Translated from ES] All the details the finish I love
Horizon City, on Jul 02, 2022
I love how easy it is to use and how quick you all get back to me once the request has been submitted. I have no dislikes
Horizon City, TX, on Feb 05, 2023
That was a smooth transition after the litigation that held the build. The inspection points that were address were not and have not been repaired or replaced.
Horizon City, on May 15, 2021
[Translated from ES] I liked the design and layout of the rooms
Horizon City, on Jun 28, 2022
I like my warranty because my A/C was not working and I called dessert view homes and they did my schedule right away to come and have it fix..
Horizon City, on Jun 23, 2022
Warranty has been their when needed .no issues.
Horizon City, TX, on Feb 04, 2023
The foreman for the builds made sure to ask several times during move in when he saw us if anything seemed out of place or not done, and if it was simple fixed it on the spot.
El Paso, on Mar 02, 2021
some issues that i found after the walkthrough i was told won't be covered under warranty. for example i have a crack on one of the windows i was told it won't be fixed because i didn't inspect the house right during the walkthrough. i have a wall that is stained even though i paint it over and over again. my rock wall is not as strong as i thought it would be. you bearly touch it and it crumbles. my drive way already has a crack on it. i have tiles that are hollow. my stairs have pins coming out. the carpet is not tight to the wood on the stairs. and some other issues
Horizon City, on Jun 09, 2022
[Translated from ES] Very good attention from desert view
Horizon City, TX, on Feb 01, 2023
This is my first home buying experience, everyone was very considerate and made me feel comfortable throughout the process
Horizon City, TX, on Jan 20, 2023
The only think I disliked was that I was not notified when building began and the process but I’m not sure if that was the agents fault. Other than that, it was been great. [name removed] [name removed] has always answered every question we have had.
Horizon City, on Apr 19, 2022
Very rushed experience and many details had to be retouched, stucco looks sloppy to me but your staff told me it's supposed to be like that. Still missing corner seals for doors , dust is coming in through bottom corners of front and back doors
Horizon City, on Jan 21, 2021
The closing of the house experience was problematic. We recently had a water damage incident that started off worrisome but ended up being properly handled.
Horizon City, TX, on Jan 01, 2023
[Translated from ES] personalized attention
Horizon City, on Mar 29, 2022
Just seen some cracks in the shower and other places
Horizon City, on Nov 14, 2020
Some of the attributes of the homes looks a bit rushed. And the paint chips off easy.
Horizon City, TX, on Jan 01, 2023
Very smooth experience. [name removed] was very friendly and kept me updated every step of the way.
Horizon City, on Nov 06, 2020
[Translated from ES] The design inside the house and the positions of all the rooms
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Horizon City, TX, on May 31, 2023
i never got my final walk thru and the repairs where never done
Horizon City, TX, on May 16, 2023
Disliked getting assigned a different loan officer without a notice. Liked the overall flow of how information was been sent to me as well as my realtor sending information over to the loan officer. Had no issues with neither of them. Great work.
Horizon City, TX, on Apr 20, 2023
La ayuda que me bro dacrón al comprar casa sin agente
Horizon City, TX, on Apr 20, 2023
Things that needed to be fixed were pointed out on the walkthrough inspection and were not fixed by closing date or were fixed but poorly.
Horizon City, TX, on Apr 01, 2023
What I love is that they were clear in the contract and didn’t try to hide any hidden fees or weren’t to pushy on signing right away, they heard mine and my fiancé concerns and they kept us updated! My main issue was when we got close to closing getting in contact with anyone became much more of a hassle, when we point out our questions and concerns towards what we notice about our home we had to talk to multiple people about it for example our driveway is so steep that we scratch our cars every time we get in and out and after speaking to the team we were told to either park on the street or drive at an angle to try and avoid damage because there was nothing to be done about it so now we find ourselves having to go to the city to see if they can help us with the issue. Some other concerns were that the wire in our breaker was not installed correctly so we had to go 2 weeks without being able to use any of our appliances because it was hard to get ahold of someone. I would recommend DVH to friends in fact I have a few who are starting the process of looking for a home and I have mentioned my experience with DVH. I will send them towards [name removed].G way because I know that if I have any issues even after moving into this house, he would help me take care of it and he would respond fast!
Horizon City, TX, on Mar 15, 2023
We like everything about our purchase experience
Horizon City, TX, on Mar 03, 2023
I liked that they were very helpful with me. Any questions I had they gave an answer. Very trustworthy people. Everything went smooth.
Horizon City, TX, on Mar 03, 2023
I am please from the start to finish overall from realter [name removed], [name removed] from mortgage company.. everyone has been very helpful like [name removed] with walk through and [name removed] by keeping us updated every step of the way even after moving in checking up on us, make us feel valued... Only concern is the quality of home, feels like there are too many different contractors involved and mess with each other's quality of work having to go back and redue things after something had to be done first by someone else then having to go fix it... example: electric outlets should be already in place with wireing done so sheetrock crew can come finish up and bot have electricians punch new holes to adjust outlets: overall happy with the customer service involved to makecut happened.
Horizon City, TX, on Feb 12, 2023
The process was easy straight forward and simple they helped me every step of the way to get approved.
Horizon City, TX, on Feb 09, 2023
I disliked that repairs that could have been addressed since the beginning or during the building process were not addressed until near completion which delayed the purchasing process.
Horizon City, TX, on Feb 05, 2023
That was a smooth transition after the litigation that held the build. The inspection points that were address were not and have not been repaired or replaced.
Horizon City, TX, on Feb 04, 2023
The foreman for the builds made sure to ask several times during move in when he saw us if anything seemed out of place or not done, and if it was simple fixed it on the spot.
Horizon City, TX, on Feb 01, 2023
This is my first home buying experience, everyone was very considerate and made me feel comfortable throughout the process
Horizon City, TX, on Jan 20, 2023
The only think I disliked was that I was not notified when building began and the process but I’m not sure if that was the agents fault. Other than that, it was been great. [name removed] [name removed] has always answered every question we have had.
Horizon City, TX, on Jan 01, 2023
[Translated from ES] personalized attention
Horizon City, TX, on Jan 01, 2023
Very smooth experience. [name removed] was very friendly and kept me updated every step of the way.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Horizon City, on May 15, 2023
[name removed] from warranty service has been of great service, he has answered our questions throughout our services and is always on time as scheduled. However, as far as the other employees that are to attend to our warranty request, in our case plumbing, were never on time as scheduled. We either had to wait a couple of hours or were rescheduled for another day.
Horizon City, on Apr 26, 2023
I have requested three repairs and everything was taken care in a good timely. Also the lady who calls to schedule the repairs is very attentive.
Horizon City, on Mar 29, 2023
They came to fix some MINOR things, but never came back to fix the floor or my garage door. I have called and emailed and haven’t heard back. Very frustrating!
Horizon City, on Jan 28, 2023
The experience is great the representatives are awesome, however I still have a broken window frame that has not been addressed.
Horizon City, on Jan 26, 2023
It hasn't been easy to keep up with the status of warranty requests. Luckily, the office staff has been helpful when called upon.
Horizon City, on Nov 29, 2022
[Translated from ES] My house is very well built, and of course I am going to recommend it to family and friends
Horizon City, on Sep 08, 2022
The office has a lack of urgency. I emailed and still had to call to get an appointment. I need additional things added but only get a voicemail.
Horizon City, on Sep 01, 2022
Everything has been great with warranty. Very quick
Horizon City, on Aug 23, 2022
[Translated from ES] They respond quickly to needs and their customer service is very friendly
Horizon City, on Jul 02, 2022
I love how easy it is to use and how quick you all get back to me once the request has been submitted. I have no dislikes
Horizon City, on Jun 28, 2022
I like my warranty because my A/C was not working and I called dessert view homes and they did my schedule right away to come and have it fix..
Horizon City, on Jun 23, 2022
Warranty has been their when needed .no issues.
Horizon City, on Jun 09, 2022
[Translated from ES] Very good attention from desert view
Horizon City, on Apr 19, 2022
Very rushed experience and many details had to be retouched, stucco looks sloppy to me but your staff told me it's supposed to be like that. Still missing corner seals for doors , dust is coming in through bottom corners of front and back doors
Horizon City, on Mar 29, 2022
Just seen some cracks in the shower and other places
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Horizon City, on Apr 27, 2023
I have enjoyed my home but I have been having issues with dirt coming into my home in the laundry room. My appliances constantly get full of dirt. [name removed] sure if something is not sealed right. I have also made claims in regards to my floor and have not heard back from anyone.
Horizon City, on Mar 10, 2023
I enjoyed the quality and service from desert view homes.
Horizon City, on Mar 08, 2023
We disliked that our home had many last minute changes before our purchase. Our original choices were no longer available, and our home was not personalized to us.
Horizon City, on Mar 01, 2023
Good experience but it's kindda expensive, for the quality
Horizon City, on Jan 01, 2023
Everyone was very helpful and communicated with me throughout the entire process
Horizon City, on Jan 12, 2022
Lot of thinks have been breaking . they said they would come back and fix some thing and never did come back. Now have to sent an wirk order to see if they would come and fix it
Horizon City, on Jan 11, 2022
Monica has been my point of contact and I feel she understands my needs when it comes to scheduling appointments around my work schedule. She will contact my roommate when she needs to contact me because she knows I cannot answer my phone during my work hours.
Horizon City, on Jan 08, 2022
I was very happy with Customer service. Answered my questions or concerns.
Horizon City, on Dec 26, 2021
Very attentive, kept the building timeline as promised
Horizon City, on Sep 01, 2021
Its been a wonderful experience I highly recomend [name removed] [name removed] [name removed]
Horizon City, on Aug 08, 2021
The house was not looked over correctly and i even got an inspection. The floors are uneven in many places and the floor is lifting in certain corners. The carpets were stained with paint and when i told them they didn't replace it they just tried to wash it off and the stain remains. In the other bedroom they did cut out a part of carpet but did not effort to blend it so its obvious that there are two sections of carpet. There were marks on the wall in one of the bedrooms and i told them so they painted it but it looks so uneven and darker in those areas. The kitchen cabinets and the hall restroom cabinets are not stained correctly and is an eye sore. The master bedroom does not get enough air blown into the room from the A\C making it hot in the summer. I told them this before moving in and they proved that the temperature is correctly but the air pressure is weak. The hall bathroom needs the most work as all the white sealant is coming off all over im assuming due to moisture. The fence in the back yard is also very short making it dangerous with neighbors that have big dogs. My neighbor has 5 pitbulls and are constantly barking and trying to jump over making being in the back yard risky as they have successfully jumped over before and almost attacked a family member of mine. Only positive i can think of is that i live closer to the city.
Horizon City, on Jun 28, 2021
[Translated from ES] All the details the finish I love
Horizon City, on May 15, 2021
[Translated from ES] I liked the design and layout of the rooms
El Paso, on Mar 02, 2021
some issues that i found after the walkthrough i was told won't be covered under warranty. for example i have a crack on one of the windows i was told it won't be fixed because i didn't inspect the house right during the walkthrough. i have a wall that is stained even though i paint it over and over again. my rock wall is not as strong as i thought it would be. you bearly touch it and it crumbles. my drive way already has a crack on it. i have tiles that are hollow. my stairs have pins coming out. the carpet is not tight to the wood on the stairs. and some other issues
Horizon City, on Jan 21, 2021
The closing of the house experience was problematic. We recently had a water damage incident that started off worrisome but ended up being properly handled.
Horizon City, on Nov 14, 2020
Some of the attributes of the homes looks a bit rushed. And the paint chips off easy.